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Citizenm San Francisco Union Square
San Francisco Area - CA · United States
72 Ellis StreetView location
9.4/10Excellent1,470 Reviews
Cleanliness9.8/10 9.8
Service9.6/10 9.6
Comfort9.4/10 9.4
Condition9.8/10 9.8
Amenities9.2/10 9.2
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Citizenm San Francisco Union Square
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a communal living room. Enjoy a meal at canteenM or snacks in the hotel's coffee shop/cafe. Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Make yourself at home in one of the 195 guestrooms featuring refrigerators and iPads. Your pillowtop bed comes with premium bedding. LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected.
Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Distances are displayed to the nearest 0. 1 mile and kilometer. Westfield San Francisco Centre - 0. 2 km / 0. 2 mi- Union Square - 0. 3 km / 0.
2 mi- Westin St Francis Hotel Glass Elevators - 0. 3 km / 0.
Show less
With a stay at citizenM San Francisco Union Square, you'll be centrally located in San Francisco, just a 4-minute walk from Union Square and 9 minutes by foot from Moscone Convention Center.
This hotel is 0.4 mi (0.7 km) from San Francisco Museum of Modern Art and 0.6 mi (1 km) from SF Masonic Auditorium. Make yourself at home in one of the 195 guestrooms featuring refrigerators and iPads. Your pillowtop bed comes with premium bedding.
LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in.
Popular amenities
Free WiFi
Dining services
Concierge
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Noise-free rooms not guaranteed
Events/parties not allowed
Guests will receive an email with special check-in instructions
LGBTQIA+ friendly
Guest will receive an email before arrival 24 hours
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
BREEAM
LEED
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- A car is not required for transportation to and from this property.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Onsite parties or group events are strictly prohibited
- Long-term renters welcome
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher and a smoke detector
-
Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately USD 23.50 per person
- Late check-out fee: USD 69 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Westin St Francis Hotel Glass Elevators
0.3 km / 0.2 mi
Union Square
0.3 km / 0.2 mi
Yerba Buena Gardens
0.4 km / 0.3 mi
Warfield Theatre
0.5 km / 0.3 mi
Golden Gate Theatre
0.6 km / 0.4 mi
Palace Hotel
0.6 km / 0.4 mi
San Francisco Museum of Modern Art
0.7 km / 0.4 mi
Moscone Convention Center
0.7 km / 0.5 mi
San Francisco Federal Building
1 km / 0.6 mi
SF Masonic Auditorium
1 km / 0.6 mi
Orpheum Theatre
1 km / 0.6 mi
Asian Art Museum of San Francisco
1.1 km / 0.7 mi
Great American Music Hall
1.1 km / 0.7 mi
555 California Street
1.1 km / 0.7 mi
Grace Cathedral
1.2 km / 0.7 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 195
- hotel
- Wheelchair-accessible
- 24-hour reception
- Check-in hour
- Check-out hour
- Wired Internet
- Wi-fi
- Multilingual staff
- Lift access
- Business centre
- TV lounge
Show 3 more facilities & services
- Breakfast
- Minimum check-in age: 18
- Fitness
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm San Francisco Union Square
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm San Francisco Union Square
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm San Francisco Union Square
Double or Twin STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBT.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm San Francisco Union Square
DOUBLE GUEST ROOM KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.GR-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm San Francisco Union Square
Double or Twin KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm San Francisco Union Square
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm San Francisco Union Square
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm San Francisco Union Square
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm San Francisco Union Square
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE STANDARDSINGLE • STANDARDSGL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCitizenm San Francisco Union Square
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Citizenm San Francisco Union Square
100
reviews shown
Kaitlin
Staff was super, super nice and helpful! Room was really clean and nice. Definitely smaller and made to be efficiently spaced. It’s also pretty modern and would recommend for younger couples or solo. Bathroom has not much privacy but other than that great stay especially for the price!
Jasmine
I love this place it’s close to everything
Adnan
It’s well worth experience.
Enessa
Perfect place to stay for vacation
Albert
The location of the hotel was very convenient for public transportation. The staff was very friendly. My room wasn’t ready when I arrived so the manager was very accommodating and helpful and I felt well taken care of.
watcharapol
I was feeling my room smaller.
Jason
Someone needs to step up their cleaning game. Hair in the refrigerator is gross... Cleaning corners matters... Stains on white sheets is gross... Also, the faucet should not shift when turning it on and off. Little things matter! But I do love the bed and pillows. And the staff is always great.
Timothy Edwin
Clean. Great staff. Interesting environment.
Linda
A well-planned hotel with convenient controls from the iPad located next to bed. Breakfast is great, but a bit expensive. Climate and lighting controls worked well. Free bottled water was nice, but a cup at the sink would be good for toothbrushing. The location is great for BART trains to SFO, Oakland, and Berkeley, as well as buses east to coast. The lounge is great for hanging out and recharging devices after checking out.
Joshua
Clean, well designed compact rooms. Friendly staff. Enjoy my stay
Reagan
😊
Monte
Rooms are a bit small but overall staff is great. Not really any complaints. Would stay again.
Janelle
I honestly loved how easy it was to book through hotels. This hotel was welcoming, the staff was so good to me. I came in a lot earlier and I was able to get a room before check in and Lindsay was super nice. I went to the bar 2x while I was on my stay here, Sundae was really good, very good conversations along with Rebecca. The whole team was so good! The room was great. It’s small but just enough space. Though, i tried to get to the rooftop and my card wouldn’t let me up there. I would have thought it would be open. I guess not? But other than that. It’s been great! Wish i didn’t have to leave for another hotel. But super good!
Tanya
Central location!! Hotel Was Very Clean And Cute!!! Small Room But Nicely Laid Out!! Stall Very Friendly And Helpful!! Would Definitely Recommend!!
Vinay
Good breakfast and views!
Veronica
Recomendado el hotel, es bastante limpio y el personal muy agradable, la cama muy confortable, en la esquina del hotel puedes tomar el tren F y tambien esta la ultima parada del famoso tren Cable Car.
river
very good for the price
Pierre
Well located and very clean. The bed had the perfect firmness for me!
Amber
If you rent or have a car there is a parking garage right next to the CitizenM doors but it was $46 from 8:30pm-11:00am. Everything else was great! The bed was super comfortable and the shower was amazing. I loved the view and how the whole room was controlled by a tablet!
Gloria
Clean room, cool and different vibe. Loved it
Jasmine
Love the hotel and the room was very nice and everything is right around the corner
Randall
Clean room, very helpful staff
Paul
Ideal for a solo traveller.
Jezreel
How kinda modern and easy everything to use.
Abril
Loved it …!!!
Yvonne
This is not a place for grown ups. The rooms are void of basic amenities. You get the basic shampoo / body wash and conditioner. There are communal iron stations on level 6 and 12. No water in the room. You have to go to the 3rd floor. You are told nothing on check in. Staff are there but do the bare minimum. You check yourself in and activate your card yourself to access your room. Attempted to charge me for late check out when I was not informed that check out was at 11:30am. Also, who checks out so early? The rest of the Marriott brand checks out at noon or 12:30pm. Only positive is the super comfy bed.
Nathalie
Staff was amazing, the view from our room amazing!! The vibes were vibing, will
Definitely be coming back!
Definitely be coming back!
Abimael
The rooms are very small, perfect for a single person or a couple, definitely not suited for a family. Be ready to get up close and personal with you significant other! The bathroom walls are glass and definitely not sound proof!
Tyrone Nevada
I love the brand experience. Standard and funky accords the world. I would not stay in these rooms with another person though unless you are only using the room to sleep. It’s really small. Perfect for a solo not for a couple. Sad they had to be acquired by Marriott. Hope they are able to keep their unique style and not get flattened by corporate. Will def stay again in San Francisco and elsewhere. Great location.
Raul
Staff were amazing at the bar on Friday night
Ericson
Clean room and friendly staff. Love the lobby area and bar vibe
Jorge
Amazing location, excellent service. Room was samll but in excellent condition and very functional. would definitely stay here again.
Natasha
This place is one of a kind. A hidden gem that even I thought I couldn’t find….. UNTIL I DID.
Joshua
Had everything we needed for a couple of nights in the city. Friendly staff upon check-in, clean room and modern vibe.
Well located, within walking distance to Union Square and shops.
Well located, within walking distance to Union Square and shops.
Ariel
we love citizenM rooms, perfect for a couple
Luis
Rebecca, Oscar and Maria were all very friendly and full of knowledge to share and made out trip even better. Highly recommend.
Hanna H
Great breakfast with handcrafted coffees. Fruits, especially fresh berries SWEET and fresh! Room small but rather functional. Bed firm but that’s how I like it. Bedding with starched cotton duvet cover - wonderful! That’s what I’m used to from hotel bedding in Europe. Front desk super nice to store my luggage before my meeting and on the last day of my meeting, after early check out in the morning. Easy 11 minute walk to Moscone Convention Center. Now I’m going to watch for citizenM Hotels!
Sahar
The rooms were so small
Daniel
Great location
Anjali
N/A
Leyla
Staff were very nice and accommodating, breakfast was ok not a lot of options for my liking. Hotel overall is great.
Kristen
Hotel was clean, convenient, and modern. However, the king room was tiny! Made it a little awkward trying to move around with two people. Was just unexpected.
Ben
Did not stay long enough for all the great things this place had
Omar
I have stayed here numerous times. Each time has been outstanding and this time was no exception. Every area of my stay was top-notch but I want to single out the staff. Every stay, they have been amazing. They are so kind, considerate and welcoming. They have been consistently awesome and I appreciate it every time.
Himani
Great staff, variety in breakfast choices. Rooms are tiny but cute!
Maria
Love the stay only issue was cleanliness near window and stains on the bed
Eliahou
Location was great, very close to Union Square and to Moscone Center. Rooms were cozy, but really excellent and they had everything you would need. Very comfortable bed, fast wifi, clean room, fluffy towels.
The ambiance was very cool.
Staff was outstanding, extremely helpful, in particular Rebeka at the front desk.
Highly recommended.
The ambiance was very cool.
Staff was outstanding, extremely helpful, in particular Rebeka at the front desk.
Highly recommended.
Dorene
Clean, no frills, exactly what I needed.
Andrew
The rooms were clean, but very small.
Louis-Antoine
Internet is good / ok. Place is clean. Rooms small. Mattresses and pillows not the most comfortable.
Carlos
This hotel is perfect for solo travelers. I've stayed at citizenM many times before in different cities and it never disappoints. I wouldn't choose if I were traveling with my wife but when I'm traveling alone for business or anything else I love citizenM for the modern, quiet and comfortable room. It's tiny, but for solo travelers that's all you need. The only complaint I have is the blackout curtains was always broken in every room I've stayed so far. It always work going up and down, but it's always off the tracks on the side so it lets light pass through. It's a pity since it's such a good quality mechanism, but it's either not installed correctly or doesn't stand the abuse from customers.
Stefan
Close to Union Square, Moscone Center, and BART. Tiny room but super efficient design. The staff were all fantastic.
Robin
Great location small room no storage for clothes. But again great location
DR Nathaniel
Great staff, great location, good food, fun smart controls in rooms
Kiera
Friendly staff , very accommodating! My boyfriend and I were visiting San Francisco for the first time to see the Warriors game for his birthday! This location was in walking distance of everything we needed (train or bus) and wanted to do (Chinatown & little Italy)!
Maria
Great
Amy
Thoughtfully appointed room. Fabulous shared space. Easy check in. Sunday who worked Saturday was wonderful. Convenient luggage storage. Fantastic location. Security was friendly and efficient.
Terrance
Yes
James
The entire property is amazing. The staff however go above and beyond in every way. When i first checked in i was having difficulty understanding the tablet climate control in the room. The supervisor on duty took the time to come up to my room and walk me through the entire process.
This is but a single example of the amazing service they give. I was there for a week and everything from the common work area to the breakfast spread were above and beyond what i expected.
5/5 would highly recommend.
This is but a single example of the amazing service they give. I was there for a week and everything from the common work area to the breakfast spread were above and beyond what i expected.
5/5 would highly recommend.
Janiya D.
CitizenM never disappoints!
Pablo Matthias
Strict no check in before 2 pm, never seen this before in a place in this price range, room on the smaller side but ok
Sophia
The room was so
Clean, the employees were so nice and I love that they always have security, I felt super safe. I also love how the iPad controls the room and the colors!! Blackout blinds always a plus too… I’d 100% stay here again
Clean, the employees were so nice and I love that they always have security, I felt super safe. I also love how the iPad controls the room and the colors!! Blackout blinds always a plus too… I’d 100% stay here again
Maxxfield
good
Diana
10/10 great stay! I would come back again and would definitely recommend for solo travelers. The room was clean, comfortable and very modern. The hair dryer was also a nice surprise since it was more modern than most hotels tend to use. The staff was very friendly and helpful! I always looked forward to coming back to my room at the end of the night.
Erin
The check in was way more complicated than it needed to be , fel
Christie
Wonderful, minimalist hotel. Just what you need without the extras and needless price tag. Amazing location and super friendly staff.
Sabrina
The bed was very uncomfortable. I didn’t have good sleep . The key card didn’t work and got lock out the room . Had to leave to appointment. I came back the card didn’t work for elevator . Very bad experience
Abdul Qahar
Fantastic experience as far as the property and its staff is concerned. Dropping one star only because the periphery has significant number of homeless people especially in the night which can at time feel unsafe.
Very friendly and supportive staff overall!
Very friendly and supportive staff overall!
Hunter
Great location!
Grace
Rooms were good, fast elevator, friendly staff.
Mariah
There was a cockroach on our bed
PAJHONGJIT
Friendly and helpful staff. Great location. Clean and comfortable bed.
Lorraine
The room was clean you can request via iPad if you want your room cleaned or not I always enjoy staying at CitizenM this is my 3rd property
Omar
Another great stay at CitizenM. I love everything about this hotel. The rooms, staff, location and food.
Paul
A very modern and energetic hotel with great staff and atmosphere. The lobby lounge is fun.
Israel Jonathan
I liked the hotel; I would stay again.
Mohamed Sherif Aly Osman
Yes
AYAKA
The hotel has a great location, close to BART stations and Muni stops, making it easy to get around the city. Supermarkets and shopping centers are also nearby, so shopping on foot was convenient.
The staff were very friendly and helpful during check-in and check-out. They even offered to store my luggage before I asked.
The room was clean, and I could control the air conditioning, TV, and housekeeping requests using a tablet, which was very convenient.
The staff were very friendly and helpful during check-in and check-out. They even offered to store my luggage before I asked.
The room was clean, and I could control the air conditioning, TV, and housekeeping requests using a tablet, which was very convenient.
Sharma
Loved this economical hotel. My only issue (which is possibly with Expedia and not the hotel) is that we paid for a “high floor” room but none was available. Will stay at CitizenM again but will book direct next time.
Sandra
Friendly staff!
Lourdes
It’s great for a couple or an individual business trip because rooms are great but very small. Like an indoor cabin in a cruise . But super comfortable, trendy, modern with all the tech gadgets. Great location, Easy access to train station, fisherman’s trolley, union square is right behind . Security too.. I will definitely give it a 10/10 and would stay again
Michelle
Staff and everyone was fine room was not very clean
Pepi
Atmosphere is very different from standard hotel. Very chill and laid back. Early check in was not an option despite hotel not seeming to be to busy.
Yvette
amazing stay perfect home away from home
Nicole
Clean room, kind helpful staff, convenient location.
Benjamin
Tax problem after prepaid booking, will try a $18.52 charge when you get there, subpar lobby, no body soap/wash in the shower, pretty stiff pillows and rough bedding.
Liron
The check-in process with a bit too complicated, unnecessarily. Hotel is really nice and has a cool vibe to it. Was perfect for a short business trip
Heidi
Tiny pod for room which was fine; had to dodge a person throwing her crack pipe and human fecies.
Arlindo
Great service, great room!!
Jill
perfect size for solo traveler, great and welcoming staff, good selections for snacks and drinks at the bar, comfy living room area, all in a good location for getting to transit and shopping.
Carla A
The room and staff were FABULOUS
David S
I really love this place. This is my second time there and felt so cozy! I will always stay there when we visit SF
Jill
Great and efficient resting place for a short trip.
Bobby
The room was nice and all but the restroom door doesnt stay closed. Also its missing towels, a microwave, iron for wrinkled clothes. Lack of items from the canteen. Water is expensive for absolutely no reason. I dont th8nk ill be back to this hotel
Timothy Edwin
Great staff. Quirky vibe. Clean.
Simon
Great view. Modern style and design.
Todd
Great location.
Heidi
Cool vibes, friendly staff, very modern, great location. The room was small and kind of felt like an IKEA closet, but the coolest IKEA closet. It worked well for what we needed and we would likely return :)
Jasmen
The room was clean and the added features with the iPad was plus. I do caution guest that the rooms are small and suitable for 2 people. However the most disappointing thing was the parking. The hotel does not offer parking and the recommended garage was $46 a night and closed at 10pm. So if you do not want to risk parking on side of the road or getting towed the next available/closest garage was $70 a night.
Location & surroundings
Citizenm San Francisco Union Square
72 Ellis Street, San Francisco, United States
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Citizenm San Francisco Union Square
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