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The Donatello

San Francisco Area - CA · United States

501 post streetView location

9.2/10Excellent1,000 Reviews
Cleanliness9.4/109.4
Service9.4/109.4
Comfort9.4/109.4
Condition9.2/109.2
Neighborhood9.0/109.0
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Donatello

Just one block from Union Square, this resort is ideally located to explore all the San Francisco sights from Fisherman's Wharf to Alcatraz to Chinatown. The Donatello embraces the spirit of the Renaissance in the cultural epicenter of the Bay Area with its unique style and sophistication.

Each suite serves as a perfect place to unwind with elegant European decor and comfortable space providing some of the largest standard rooms in San Francisco.

Among the city's highly acclaimed restaurants is the on-site Zingari Ristorante which serves delicious, authentic Northern Italian cuisine with nightly live jazz performances in the Mezzanine Bar.

The freshly renovated Donatello features spacious studio resort suites with 10-foot ceilings that comfortably sleep up to four guests and feature one king bed with a queen sleeper sofa.

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You are sure to appreciate the convenience of a kitchenette complete with a mini-refrigerator, wet bar, coffee maker and microwave in this city retreat. Covered valet parking is also available at the resort (fee).

Just a short walk or iconic cable car ride away from the most popular attractions in the Bay Area and only steps from the resort you'll find some of the finest restaurants in the city, including Michelin-star eateries from today's hottest celebrity chefs.

Union Square is also home to art galleries, seasonal festivals, boutiques, designer shops, and a collection of historic theaters that host live performances of all kinds. A beacon of style and service in the Bay Area, The Donatello is renowned for its refined resort amenities.

After a day of San Francisco business or sightseeing, relax above it all on the Rooftop Lounge.

For an extra level of relaxation, soak in the hot tub or sauna after your workout in the fitness center or get an on-site massage with services available at a fee of $135 per hour or $195 per 90 minutes, inquire at front desk for more information.

With a stay at The Donatello, you'll be centrally located in San Francisco, steps from Union Square and 15 minutes by foot from Moscone Convention Center. This hotel is 0.3 mi (0.5 km) from SF Masonic Auditorium and 0.4 mi (0.6 km) from Grace Cathedral.

Make yourself at home in one of the 94 air-conditioned rooms featuring kitchenettes. Your bed comes with down comforters and premium bedding. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and desks.

Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.

Popular amenities

Free WiFi
Parking available
Concierge
Spa
Gym
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Parking height restrictions apply Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 250.00 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • A car is not required for transportation to and from this property.
    • Parking height restrictions apply.
    • Contactless check-out is available.
  • Special Instructions
    An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Covered valet parking fee: USD 65 per night (in/out privileges)
    • Housekeeping is available for an additional fee and varies based on length of stay and unit size

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Filipino

    English

    Chinese (Mandarin)

    Spanish

Nearby attractions

Union Square 0.2 km / 0.1 mi
Westin St Francis Hotel Glass Elevators 0.2 km / 0.1 mi
SF Masonic Auditorium 0.5 km / 0.3 mi
Grace Cathedral 0.6 km / 0.4 mi
Warfield Theatre 0.7 km / 0.4 mi
Golden Gate Theatre 0.8 km / 0.5 mi
Cable Car Museum 0.8 km / 0.5 mi
Palace Hotel 0.9 km / 0.6 mi
Yerba Buena Gardens 0.9 km / 0.6 mi
Great American Music Hall 1 km / 0.6 mi
555 California Street 1 km / 0.6 mi
Van Ness Avenue 1.1 km / 0.7 mi
San Francisco Museum of Modern Art 1.1 km / 0.7 mi
The Regency Ballroom 1.1 km / 0.7 mi
CPMC Van Ness Campus 1.2 km / 0.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1959
  • Year of most recent renovation: 2012
  • Total number of rooms: 94
  • Number of floors (main building): 15
  • resort
  • American Express
  • MasterCard
  • Visa
  • City centre
  • Airport
  • Golf course
  • Wheelchair-accessible
Show 46 more facilities & services
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fiExtra charge
  • Local and international calls
  • Valet parkingExtra charge
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy service
  • Air conditioning in public areas
  • Hotel safeExtra charge
  • Lift access
  • Terrace
  • Concierge
  • Sun terrace
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Towels and bed linen
  • Bar
  • Restaurant: 1
  • Smoking areaExtra charge
  • Air conditioning in Restaurant
  • Rooftop bar: 1
  • Meeting room: 2
  • Business centre
  • Indoor heated pool: 1
  • Sun loungers
  • Pub
  • Sauna
  • Hot tub
  • MassageExtra charge
  • Spa treatmentsExtra charge
  • Spa centre
  • À la carte lunch
  • À la carte dinner
  • Snacks
  • Deposit on arrival
  • Non-smoking establishment
  • Credit card is compulsory as a deposit, no deposit in cash is accepted
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room AccessibleRoom • AccessibleROO.H6-1

    Photos are not available for this room type.

    The Donatello

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    The Donatello

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    The Donatello

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    The Donatello

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    The Donatello

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE AccessibleSINGLE • AccessibleSGL.H6

    Photos are not available for this room type.

    The Donatello

    SINGLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    The Donatello

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • Accessible • 1 Bedroom • 37 m²ROO.H6
    Room AccessiblePhoto unavailable4 photos

    The Donatello

    Room Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    37 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Room amenities

    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
    • Living room: 1
    • Wheelchair-accessible
    • Radio
    • Direct dial telephone
    • TV
    • Hairdryer
    • Shower
    • Bathroom: 1
    • Disability-friendly bathroom
    • Wi-fi
    • Wake-up service
    • 220V power supply
    • Towels and bed linen at surcharge
    • Make-up mirror
    • Desk
    • Toiletries
    • Alarm clock
    • Pay movies
    • DVD player
    • CD player
    • Satellite TV
    • Cable TV
    • Dishwasher
    • Smoke detector
    • Housekeeping
    • Soundproof room
    • Internet access
    • Kitchenette
    • Kitchen utensils, plates & cups
    • Mini fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Centrally regulated air conditioning

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    The Donatello

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin AccessibleDouble or Twin • AccessibleDBT.H6

    Photos are not available for this room type.

    The Donatello

    Double or Twin Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    The Donatello

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 1 Bedroom • 37 m²STU.KG
    STUDIO KING SIZE BEDPhoto unavailable5 photos

    The Donatello

    STUDIO KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    37 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Room amenities

    • Wheelchair-accessible
    • Living room: 1
    • Tea and coffee making facilities
    • Microwave
    • Mini fridge
    • Fridge
    • Kitchen utensils, plates & cups
    • Kitchenette
    • Internet access
    • Radio
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub: 1
    • Shower
    • Bathroom: 1
    • Ironing set
    • Carpeted floors
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
    • Towels and bed linen at surcharge
    • Soundproof room
    • Housekeeping
    • Smoke detector
    • Dishwasher
    • Cable TV
    • Satellite TV
    • Desk
    • Toiletries
    • Alarm clock
    • Pay movies
    • DVD player
    • CD player
    • 220V power supply
    • Wake-up service
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG-1

    Photos are not available for this room type.

    The Donatello

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room LUXURYRoom • LUXURYROO.LX

    Photos are not available for this room type.

    The Donatello

    Room LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    The Donatello

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO WITH DOUBLE BEDSTUDIO • WITH DOUBLE BEDSTU.DB

    Photos are not available for this room type.

    The Donatello

    STUDIO WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room Accessible KING SIZE BEDRoom • Accessible KING SIZE BED • 1 Bedroom • 37 m²ROO.H6-KG
    Room Accessible KING SIZE BEDPhoto unavailable3 photos

    The Donatello

    Room Accessible KING SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    37 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-KG

    Room amenities

    • Satellite TV
    • Towels and bed linen at surcharge
    • Soundproof room
    • Bathroom: 1
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Internet access
    • Kitchenette
    • Kitchen utensils, plates & cups
    • Housekeeping
    • Smoke detector
    • Dishwasher
    • Minibar
    • Fridge
    • Mini fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
    • Living room: 1
    • Wheelchair-accessible
    • Wi-fi
    • Wake-up service
    • 220V power supply
    • CD player
    • DVD player
    • Pay movies
    • Alarm clock
    • Toiletries
    • Desk
    • Cable TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    The Donatello

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Donatello

9.2
Excellent
1,000 Reviews
Cleanliness
9.4 /10
Service
9.4 /10
Comfort
9.4 /10
Condition
9.2 /10
Neighborhood
9.0 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
19 Jul 2026
Dilyan
Close to Union Square and so many other attractions. Also very great location for transportation.
Self
10/10
Exceptional
02 Jul 2026
Matthew
The staff was extremely welcoming, friendly and helpful, especially Pam who gave us a bunch of recommendations for local spots to check out. Rooms were clean and very large. Didn’t get a chance to use the fitness center and/or spa area but it was nice to know it was there.

The area nearby is nice in most directions. You can end up in a rough part of town if you aren’t sure of where you’re going, but the other directions have plenty of great food and public spaces.
Business
6/10
Pleasant
29 Jun 2026
REGINA
The room was fine however the TV was less than acceptable. I went there during World Cup week and they had no coverage on TV in the room. They had a game room that had no coverage of the room and their spa area closed at 10 and when you’re in San Francisco, when you go out late and you come back in that area was closed. I don’t understand why it should’ve been open at least 24 hours. There’s a small Jacuzzi and then there is a hot room. Also my husband left his shaver charger in the room. When we laughed we checked into another hotel. We realize we left it in the room when we went back to the hotel they refused to check in the room to see if it was in there they said that they did not want to disturb the other party. I mean serious that made no sense to me at all. I will not be staying there again.
Family
10/10
Exceptional
13 Jun 2026
Yvonne
Excellent staff. Friendly and helpful.
Family
8/10
Excellent
08 Jun 2026
Charlotte
I was pretty happy with my stay here. Apparently it's a timeshare place, but I just booked it as a hotel. Since I was working in SF for six nights, the Donatello was ideal: centrally located to transit (I took BART, Muni, and CalTrain), equipped with a kitchenette space, and with a water bottle filler just a few doors down from my room. Overall, I was happy with the room, though communication about some aspects of my stay was confusing. I had no idea if/when my room would be cleaned, for instance, and there was no booklet of information in the room. The room was cleaned once during the trip, and though the hotel confirmed a second cleaning would occur, no one from housekeeping showed up to do it on the scheduled day. Also, the Expedia description says there's a business center, but there isn't one, so I had to reach out to the front desk about a print job. They did it with no issue, however.
Self
10/10
Exceptional
07 Jun 2026
Jennifer
Wonderful pleasure trip to SF and The Donatello. Room was comfortable and spacious. EXCELLENT shower and water pressure. Bathroom is rather small, but functional. The kitchenette had all the dishes and utensils we needed during our stay and we LOVED enjoying our coffee every morning on the Club Floor rooftop deck. An afternoon snack/drink hour on the club floor would have been a nice amenity to enjoy.

Staff were so helpful and very welcoming. Never tried the onsite restaurant, but it smelled amazing and we enjoyed the happy hour specials. Filtered water available in the lobby area, along with a mini convenience shop with snacks and drinks.

A great location with many restaurants, convenience stores, and other amenities nearby. Minutes from great shopping and food.

Concierge gave great recommendations and was helpful in helping plan our visit.

10/10 service. 10/10 staff. 10/10 stay. We’ll definitely be back!
Partner
10/10
Exceptional
05 Jun 2026
Ivette
We loved it!!
Everyone so friendly and helpful. Great service.
Very convenient having a small kitchen.

We definitely going back!!
Partner
10/10
Exceptional
01 Jun 2026
Robin
Wonderful and helpful staff, always willing to go an extra mile for you at any time. Great location with easy access to everything downtown. Rooms were surprisingly large and had a kitchenette which was nice, but very clean and comfortable.
Partner
10/10
Exceptional
27 May 2026
Natasha
We had a great stay. The room was spacious and had great amenities. The locker room area was really nice. All the staff were very friendly. The location overall is good. It is downtown so can be sketchy nearby but we would definitely stay here again.
Family
8/10
Excellent
24 May 2026
Alison
Large room with plenty of space to spread out and a small kitchenette area with small fridge, microwave, dishwasher, sink. Bathroom was clean and well updated. Really appreciated having filtered water and ice machines on my floor. Hotel was quiet, no disruptions overnight. Bed was comfortable. Overall a great, comfortable experience! The fitness center was quite small. Tons of restaurants around and easily walkable.
Self
10/10
Exceptional
21 May 2026
Tanveer
Staff is courteous
Family_with_children
10/10
Exceptional
19 May 2026
Thera
Great location and personal welcomes. Made me feel as if I had returned home.
10/10
Exceptional
18 May 2026
Giovanni
Excellent
10/10
Exceptional
08 May 2026
Victoria
The rooms were big, clean, and comfortable. I loved the rooftop lounge which felt like a peaceful oasis. The jacuzzi was very unique and tasteful. Every staff member we interacted with was very genuine and friendly and we felt that they really did care about guest experience. One thing to note is that the building is a bit older so the bathroom in my room was a bit smaller than you'd get in a newer hotel.
Business
8/10
Excellent
01 May 2026
Mark
Recycling bins (for glass, paper, plastic&metal) are essential for guest rooms, and common areas -- but were unexplainably lacking.
Partner
10/10
Exceptional
28 Apr 2026
Timothy
Very nice hotel, room was clean and very spacious. Great location.
Partner
2/10
Poor
27 Apr 2026
Stephen
This is not what is seen in pictures. The hotel is small, poorly staffed, surrounded by homeless and open air drug users. There is no cleaning service and the towels are like sand paper. Also, the “Jazz Club” is a tiny bar with four stools and no jazz. This was a total let down. I grew up in SF and travel there often and this is terrible.
Partner
10/10
Exceptional
24 Apr 2026
Ekaterina
All was good. Staff are very friendly and helpful. Very clean. The property neat union square in the middle of downtown. I liked the early pre-check and quick room preparation. Thanks guys!
8/10
Excellent
22 Apr 2026
Ryan
Staff was extremely kind. You rarely see that in the US. They are willing to help in any way. By far the standout feature.
10/10
Exceptional
19 Apr 2026
Ken
Everything was perfect
Family
10/10
Exceptional
19 Apr 2026
Frank
I enjoyed staying here. Staff is very nice and helpful. There's lots of restaurants around. Valet parking and very clean rooms. Highly recommend this hotel
6/10
Pleasant
06 Apr 2026
Zaki
Average Hotel, the parking is very expensive
10/10
Exceptional
04 Mar 2026
Esther
Great room and amnenities.
10/10
Exceptional
30 Jan 2026
Aleksandra
Spotless room and amazing staff. Thank you for a lovely stay!
Business Self
4/10
Poor
29 Jan 2026
Izack
This is not a 3.5 or 4-star hotel. The staff is friendly but the hotel itself is dated and the amenities are lacking.

There is one very slow elevator. Construction is happening at the hotel and even with the planned renovations, the hotel is rather old and has an older feel to it. The WiFi would stop working frequently or it would kick you out and you’d have trouble logging in again. The water was cold sometimes. The bathroom is dated with poor water pressure. The carpeting seems old. Amenities were limited and sometimes not available (I.e. dry cleaning, sky lounge). The gym is small and limited. Overall, it was not the high-end experience we were expecting.
Business_and_leisure Partner
10/10
Exceptional
11 Jan 2026
Teresa
Comfortable room and great location!
10/10
Exceptional
25 Dec 2025
kaiwen
Great
Friends_and_family Friends
8/10
Excellent
01 Dec 2025
Barbara
Very clean
Partner
10/10
Exceptional
29 Nov 2025
Donna
Everything was great.
Leisure Partner
10/10
Exceptional
18 Nov 2025
Yechiel
Very helpful staff. Room was clean
Business
10/10
Exceptional
01 Nov 2025
Richard
Large, nicely appointed room with kitchenette appliances. great location
10/10
Exceptional
19 Oct 2025
Audel
Pan was the sweetest
Leisure Partner
10/10
Exceptional
03 Oct 2025
Nyein
Love it, so clean .. im be coming back again
Leisure Partner
10/10
Exceptional
02 Oct 2025
Jasmine
Overall great experience! Book here
10/10
Exceptional
29 Sep 2025
Scott
Great
10/10
Exceptional
21 Sep 2025
Debra
Very spacious rooms. Staff was excellent.
Leisure Partner
4/10
Poor
18 Sep 2025
Chase
1. Hair in bed upon check in
2. Clogged shower drain
3. Dirty towels: big chunk of ear wax easily visible on replacement towels brought to room. Brown spot in bath towel, hair in 2 out of 5 towels
4. Requested towels because they didn’t provide a room refresh when they said they would, every other day.
5. Pillows tired and need to be replaced.
Business_and_leisure Self
10/10
Exceptional
16 Sep 2025
Gabriela
I only stayed for a weekend but I would definitely return for a longer stay.
Leisure Friends
10/10
Exceptional
15 Sep 2025
Taylor
Really enjoyed our stay. The surrounding area was disappointing after traveling a few blocks over.
Leisure Family
10/10
Exceptional
14 Sep 2025
Arthur
Room was clean, quiet and conveniently Iocated. Excellent all around.
Leisure Family
10/10
Exceptional
06 Sep 2025
Bryanna
Thr ammenities were fabulous and thr staff was very nice!
Leisure Partner
8/10
Excellent
01 Sep 2025
Susan
We loved the club lounge. Coffee and tea was available all day and until 10:30 pm. We would meet our friends there in the AM and plan our day. Some evenings they have a happy hour and that was nice too. The staff was wonderful, the place clean. Our only complaint was that they were having wifi problems so we were without it for a day or two. I would stay there again.
Leisure Family
2/10
Poor
01 Sep 2025
Kathryn
Very disappointing hotel to stay at. Their internet was shut down the entire two days we stayed and you could only text them. Their phones didn't work and still don't so you could not talk to them. And the bathroom had no fan so the small bathroom steamed up quickly. Also, we left a feather pillow on the bed and they could not find it the same day we checked out. It was an expensive pillow so it is obvious someone kept it.
Leisure Partner
10/10
Exceptional
28 Aug 2025
Tatiana
We are very pleased with the hotels. The renovation is very clean and beautiful. The room is quiet, clean and has everything you need and even more. Thank you very much to the hotel management! The SPA is very small.
Leisure Family
10/10
Exceptional
25 Aug 2025
Ken
Was a pleasant stay with zero issues, staff always friendly and helpful
Business_and_leisure Partner
10/10
Exceptional
24 Aug 2025
Darian
Amazing hotel! Beautiful property
10/10
Exceptional
24 Aug 2025
Kristy
We had an amazing stay at the Donatello. The staff, cleanliness and location are all things that would make us come back. Special shout out to Pam at the concierge desk, she makes amazing recommendations.
Family
10/10
Exceptional
15 Aug 2025
Raymond
We stayed for a week at the Donatello. The staff was so polite and helpful. Loved our room and amenities. We walked to Union Square and China Town and found many wonderful places to eat. Very easy to catch a ride to anywhere in the city. Loved our stay!!
Leisure Partner
10/10
Exceptional
13 Aug 2025
David
Very comfortable throughout the property. Staff was very accessible and focused on your stay.
Leisure Family
10/10
Exceptional
08 Aug 2025
Jacqueline A
Centrally located for seeing San Francisco the kitchenette has real dishes and silverware in addition to microwave and fridge. Very clean and quiet walkable to Union Square and Powell St BART station
Leisure Self
10/10
Exceptional
04 Aug 2025
Michael
Great hotel, club lounge and locker rooms are great.
Leisure Family
10/10
Exceptional
04 Aug 2025
Andrew
Other than being on the edge of union square and the tenderloin, this is a great choice. We got the suite which had a nice small fridge, microwave, sink, dishwasher, and actual silverware and dishes. Staff was super nice, and everything just worked. Free coffee and teas up on the roof. Not super expensive. Recommend
Leisure Partner
10/10
Exceptional
04 Aug 2025
Lizeth
We loved our stay
Business Partner
10/10
Exceptional
31 Jul 2025
Yasmin
Everyone there very friendly very welcoming. Definitely will go back.
Family
10/10
Exceptional
31 Jul 2025
David
We visited the Donatella for the first time and will be back. The room was spacious and newly renovated. The staff were friendly and kind. Carlos helped us upon check in and check out and is outstanding. It was our anniversary and the front desk sent up a bottle of wine and a very nice gift basket. We also really liked the location as it was walkable and we felt safe. Thank you!
10/10
Exceptional
27 Jul 2025
Scott
Staff was incredibly helpful and pleasant. Nancy, the Donatello manager, was fantastic at resolving a reservation issue that we encountered.
8/10
Excellent
12 Jul 2025
Harry
Welcoming, clean, and nice rooms.
Leisure Family_with_children
10/10
Exceptional
03 Jul 2025
Ciaran
Great hotel
Leisure
10/10
Exceptional
08 Jun 2025
Shalin
Close to union square. Nice staff. Spacious rooms.
Leisure Family_with_children
8/10
Excellent
07 Jun 2025
Pete
Big room, a bit dated…
Business
8/10
Excellent
04 Jun 2025
Siena
Nice property with professional staff. Noise from the street was a bit much and construction moves at night was disturbing.
Business_and_leisure Family
10/10
Exceptional
25 May 2025
Kimberly
The Donatello is a favorite stay for us when we visit San Francisco … it is conveniently located. It’s an easy walk from the BART/Muni station. The rooms are spacious and clean. But the reason why we keep coming back and back is because of the outstanding staff. They are friendly and helpful. They go out of their way to accommodate and assist.
Leisure Family
10/10
Exceptional
25 May 2025
Kimberly
The nicest and accommodating staff. Have stayed here several times and continue coming back because of the excellent service.
Leisure Family
10/10
Exceptional
20 Apr 2025
Travlale
The staff was so great that we extended our stay by 2 nights.
Business_and_leisure Partner
10/10
Exceptional
10 Apr 2025
Tracy
The hotel was clean & we felt very safe staying there. The night staff were fantastic. Very friendly & helpful. Bob was very patient & kind letting my nephew help with the luggage. I feel he went the extra mile for us. We appreciated his kindness. The day staff could take some tips from the night staff.
Leisure Family_with_children
10/10
Exceptional
25 Mar 2025
Leonardo
Close to shops and restaurants. Friendly front desk staff.
Leisure Family
2/10
Poor
26 Feb 2025
Richard
Nothing.
8/10
Excellent
30 Jan 2025
Roxanne
Wonderful location in middle of union square. Can walk everywhere. Note: quite a few homeless in the area but no issues. Hotel was friendly, helpful and we encountered some initial problems with our room (heat and drain) but they quickly fixed by moving us to an equal room. The spa floor is beautiful. The valet and security are terrific and so friendly. Rooms are roomy and comfortable. Very nice stay. Note- they do a vacation resort sales pitch at checkin but not pushy if you aren’t interested, and great perks if you are.
Leisure Partner
8/10
Excellent
20 Jan 2025
Don
Thanks. Excellent service.
Leisure Partner
10/10
Exceptional
20 Jan 2025
April

Fantastic Location

Fantastic location rooms are gorgeous the staff is amazing and the rooftop is amazing
Partner
8/10
Excellent
01 Jan 2025
Cristiane Aigner
Great location within walking distance of nice malls and transport; friendly staff; good cleanliness, although it would be better if all rooms were free of carpets.
Leisure Family
10/10
Exceptional
30 Dec 2024
Craig

Great location and excellent staff.
6/10
Pleasant
27 Dec 2024
Philip
Could not get the heat to work; key in room entry did not work. The entry problem was resolved after a few minutes (the battery was dead).
Leisure
8/10
Excellent
26 Dec 2024
Charlotte
I enjoyed my stay. The concierge Pam was so warm snd pleasant. She made you feel at home. There was one woman in particular that was upstairs and worked the reception desk at the spa and also at the front desk reception that I did not care for her attitude. When she was asked a question she was rude and unfriendly. Because of her I never went to the spa. Otherwise everyone else very nice especially Pam.
Business_and_leisure Family
4/10
Poor
16 Dec 2024
Verified traveler

Downtown SF in decline

PROS: Good central location near Union Square and transit. Excellent service. Everyone was so nice! Our room was spacious and comfortable.

CONS: Mattress was marginally supportive with terrible pillows, we both had stiff necks. Unfortunately, Our stay was marred by the poignant audible shouting of nearby hotel worker strikers. I don’t recommend going back until the striker’s needs are met.
Partner
10/10
Exceptional
15 Dec 2024
wilbert
Great hotel
Very good Spa
Close to good restaurants, China town
Unfortunately, too many homeless few blocks away
Business Family
8/10
Excellent
13 Dec 2024
James

Great location and friendly staff

We enjoyed our stay at The Donatello, it was very centrally located so we were able to get around and see all the sights with cable car just a short walk away as well as Union Square and Japantown.

We had a car so used their valet parking which was excellent, everyone we encountered on our stay were amazing and could not have been more helpful to us.

The only downside was the noise outside with a few protests starting early in the morning as well as homeless people screaming throughout the night. The hotel can’t do anything about this so I recommend bringing some ear plugs or something.

Overall a very good stay and would recommend.
Partner
8/10
Excellent
30 Nov 2024
Alan
It was ok.
Leisure Friends
8/10
Excellent
26 Nov 2024
Varocha
Convenient location and good service
6/10
Pleasant
24 Nov 2024
Tom
The hotel is part of a club that I was offered inducements to join. I prefer a hotel that makes the bed every day, provides fresh towels every day and tidys the room daily.
Leisure Partner
4/10
Poor
14 Nov 2024
mariah
No amenities (no room service or cleaning) offered despite paying full price.
Leisure Self
10/10
Exceptional
14 Nov 2024
jose
Everything was superb
Business_and_leisure Family
10/10
Exceptional
24 Oct 2024
ALLAN
Rooms were great, clean and well appointed.
Sadly the surrounding sidewalks were not clean due to rough sleepers
Leisure Partner
8/10
Excellent
23 Oct 2024
irvin ira
We loved the layout of the hotel. The clubhouse upstairs on the top floor was a great place to start your day with coffee or tea. Filter water saves on plastic bottles. Transportation was all around us, so getting places was simple.
Leisure
10/10
Exceptional
20 Oct 2024
Janelle
We loved our stay at The Donatello. Great location, one block to Union Square and all the transport is within walking distance to get anywhere.
Room was well laid out with a basic kitchenette. Loved the gym and spa facilities. Our favourite was the club lounge, gorgeous area to enjoy a complementary coffee. Highly recommend.
Family_with_children
10/10
Exceptional
16 Oct 2024
Fiona
We stayed in the King studio suite and it was wonderful. I like the amount of space we had.
Leisure Partner
10/10
Exceptional
12 Oct 2024
Michael
Really nice sized rooms with plenty of amenities. Club level lounge for morning coffee is very nice. Staff is extremely helpful.
Leisure Family
10/10
Exceptional
12 Oct 2024
Gael
We stayed here for a few days but I loved everything about it. The staff was very nice and accommodating. I felt safe inside the hotel. I really liked that at night they locked the doors and the only way in is with your key card for your room. The area of this hotel is located on the outskirts of the tenderloin. I feel like it’s located in a little better part of town than other hotels. It’s very convenient when you are walking all over San Francisco. We took the muni everywhere & it was only about a 5 minute walk to each bus stop around the area. It’s very close to the bart station & has a shopping center around. If I ever come back to San Francisco I would definitely stay here again. The room was very clean, the AC worked amazingly. Overall my stay was excellent.

My only bad thing is a few hotels down the block there was a protest every day & it started pretty early in the morning so that was a little annoying but not the hotels fault.
Leisure Partner
10/10
Exceptional
08 Oct 2024
Geraint John
Excellent service
Leisure Self
8/10
Excellent
21 Sep 2024
jorge
Nice area
Leisure Family
8/10
Excellent
17 Sep 2024
Richard
Nice affordable property that is conveniently located to many dining and music spots. The room was a nice size and had a fridge and microwave. The menu for the on-site restaurant didn't look appealing or well priced, but many options nearby to offset that. The rooftop is a nice place to unwind. We would stay here again.
Leisure Partner
10/10
Exceptional
07 Sep 2024
Linda
Absolutely fantastic experience! Our room was ready 3 hours early and we were allowed to check in. The staff was so helpful and attentive. We loved the large room, beautiful bathroom, and the 1500 club on the top floor was simply outstanding, with hreat views and a beautiful place to relax. Had dinner at the restaurant with live Jazz, enjoyed the jacuzzi, and the all-day hot beverages was such a treat! The location was so convenient, walkable to lots of locations, shopping, yransit, cable-cars. Will definitely stay again!
Leisure Partner
8/10
Excellent
23 Aug 2024
Victoria
Good location, nice and helpful staff but been without Internet for three days wasn’t very good.
Partner
10/10
Exceptional
21 Aug 2024
Verified traveler

Great location--steps from Union Square. Very comfortable rooms, easy to relax between activities.
Friends_and_family Family
6/10
Pleasant
14 Aug 2024
Thomas
Nice building. In downtown San Fransisco. At walking distance from peers and fashion stores.
10/10
Exceptional
29 Jul 2024
Tania
Loved it
8/10
Excellent
23 Jul 2024
Joel
It's OK, excellent location, but a lot of homeless nearby
Business_and_leisure Partner
10/10
Exceptional
20 Jul 2024
Steve
Great place.
10/10
Exceptional
14 Jul 2024
Tu
Parking fee is reasonable for SF. What we didn’t like is the check out time of 10 am. I have stayed at many hotels but have never been to a hotel with a check out of 10 am. I don’t think that is normal.
Leisure Friends
10/10
Exceptional
14 Jul 2024
Jordan
The property itself is wonderful. Excellent staff, rooms are great, facilities were clean.
Business_and_leisure Friends

Location & surroundings

The Donatello
501 post street, San Francisco, United States

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The Donatello

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