Name: Stratford San Francisco - Handwritten Collection
Address: 242 Powell Street, San Francisco, 94102, US

10/10

Exceptional

31 Jul 2026

yaosca

I booked two rooms and both were very clean, location is excellent, it felt very safe

8/10

Excellent

29 Jul 2026

Elaine

Very very clean and small room with 2 twin bed. Some of the staff went out of their way to help us. ex. Changing towels every day, changing pillow cases, getting us a taxi for the morning we left.

There is no air conditioning and the evenings were cool so we left the windows open and the ceiling fan on and it was comfortable (the bathroom window didn't have a screen...but we left it open anyway because we were on 3rd floor.

The café in the lobby offers coffee and other items. There was no coffee pot or coffee in our room. Also there were no cups or glasses.

8/10

Excellent

27 Jul 2026

Eric

The room was great. Some other reviews mentioned a sink outside the bathroom, not in my room. The room appeared newly renovated. I would stay there again. The only concern was the area, you just need to be aware of your surroundings.

10/10

Exceptional

27 Jul 2026

Moises

Fantastic hotel for a night in the city. The rooms are very modern and the location is perfect!

4/10

Poor

26 Jul 2026

Nikara

The room was extremely small. It was located near an outside ventilation unit which we could hear the entire night and could not sleep properly. The sound proofing was bad as well as we could hear people in the corridor. I’m not sure why the room had a window if it served no purpose other than being able to see a dirty roof top and made the sound proofing worse.
The shower head wasn’t good, the water doesn’t spray properly.
The TV was so small and high which made it difficult to see anything on it.
The receptionist didn’t know much about the parking garages in the area.

6/10

Pleasant

23 Jul 2026

Cassandra

First time staying near union square , its very convenient if you plan to stay for a couple days and walk around everything is walkable . I dont believe this hotel is recommenided for a big family its more intimate for couples or with a friend . The hotels are very small enough to do your business go in n out and get to see whats out there i see it more as a college dorm for what your paying its worth it i guess . If your driving with your car be prepare to leave your car at a parking garage near the hotel and pay about 40- 45 dollars some dont have in n out privelages .

6/10

Pleasant

23 Jul 2026

Kathryn

Lacking a personal touch. If you prefer to not interact with people, this is your place.

10/10

Exceptional

21 Jul 2026

Henry

Good service

Friends

10/10

Exceptional

15 Jul 2026

Joseph

It was very amazing experience

Friends_and_family Family

2/10

Poor

02 Jul 2026

PRINCESS

Nobody clean the room for our 3days of stay. We even requested it but still nobody did. Even the request for towels, you have to beg and it will take time for them to deliver it in the room. Water was not even an option. Their water station broke down and they was not even helpful to provide an alternative solution.

Partner

8/10

Excellent

27 Jun 2026

Rebecca

There was no coffee pot, nor any glasses in the room.

Family

10/10

Exceptional

26 Jun 2026

Dayron

Air conditioning

Partner

8/10

Excellent

24 Jun 2026

Peng

No breakfast. Room is clean but looks a bit old.

Self

4/10

Poor

23 Jun 2026

Ian

Pretty thin on amenities and a very small room for the price. Breakfast restaurant doesn't open until 7:45. Great location, though.

Self

10/10

Exceptional

17 Jun 2026

Juliana

clean room

8/10

Excellent

08 Jun 2026

Tyana

Good location - close to everything… we walked everywhere. Rooms are small but it’s ok. No fridge or microwave

Partner

10/10

Exceptional

01 Jun 2026

Ammanda

Great experience!

4/10

Poor

30 May 2026

Adana

No air conditioning in the rooms I

Family_with_children

6/10

Pleasant

23 May 2026

Natalie

Hotel is clean and conveniently located but the water dispenser in the hotel broke and they have a cafe and there was no access to clean water! You can’t run a hotel and cafe without clean water!

Partner

10/10

Exceptional

21 May 2026

Brian

Great room and great staff

Self

2/10

Poor

19 May 2026

Michelle

🚨 ABSOLUTE NIGHTMARE: HEALTH HAZARDS, PRIVACY VIOLATIONS, INCOMPETENT EMPLOYEES, AND OVERCHARGED – DO NOT STAY HERE! 🚨

TLDR: housekeeping swept rotting sushi from takeout under our bed, the staff attempted to charge us in full THREE times for our stay, they potentially are taking pictures of your room (massive privacy violation), the managers ignored and blocked us, the rooms have no air conditioning and are TINY, and the staff lied to us and refuse to resolve the issue.

We noticed a disgusting odor and discovered housekeeping had intentionally swept rotting sushi takeout fish under our bed, along with our personal charger. Night staff couldn't help, forcing us to change rooms due to the biohazard.

The next morning, front desk staff spent 30 minutes faking phone calls and pretending to mediate with a manager in the back. Only after intense pressing did a supervisor admit no manager was even on the property.

To evade responsibility, they claimed housekeeping takes pictures of occupied rooms—a massive violation of privacy under California law (Intrusion Upon Seclusion). Yet, they couldn't produce the photos. They are either illegally photographing rooms or lying.

We tried resolving this privately with Priscilla and Jordan. Instead of a refund, Priscilla ghosted our emails and Jordan blocked us. The service is aggressively hostile.
Worse, the hotel tried to charge my card unauthorized THREE times.

When trying to check out early, they ignored Expedia’s approval requests

8/10

Excellent

16 May 2026

Basil

Hotel offers hot water and seltzer water in small lounge area. Sign says you can ask for free coffee in connected cafe next door.

Hotel room seemed pretty clean, LVP flooring.

Helpfull staff. Reasonably priced hotel, good if you spend all day outside.

Beds close to door and hallway noise in morning but hotel seemed quiet. You can hear people talking in hallways.

Rooms very small, safe under bed on floor so be prepared to go on hands and knees.

Shower door installer needs to be fired. Water leaks out from door and makes a mess everywhere.

No air conditioner but window offered a breeze.

Partner

10/10

Exceptional

12 May 2026

Alain

Great place for a centrally located location. Staff very friendly and helpful. Give them a raise!!!

Self

10/10

Exceptional

05 May 2026

Reza

Very clean, central location

Self

8/10

Excellent

05 May 2026

Natalya

It's a nice little hotel. Except that my room did not have any heating or ac. It got fixed, but took a bit of time.

Business

10/10

Exceptional

03 May 2026

Ilean

I was disappointed with the breakfast offering that is all. I thought it would include more

10/10

Exceptional

03 May 2026

Esteban

Clean room, nice staff

Self

6/10

Pleasant

30 Apr 2026

Alicia

My room was on the 2nd floor but was underground level. Dark, stuffy and creepy. Couldn’t get the windows open. Finally maintenance did it on my 3rd day. No screens on the window. Not at all safe, but too stuffy to sleep.
No refrigerator available. No luggage rack. The tv and phone didn’t work at check in. Had to wait 2 days for it to be fixed. No maid service. Very strange hotel.
I saw other much nicer rooms with a refrigerator and proper windows. Maybe they didn’t like me as a hotels.com customer.

Self

8/10

Excellent

26 Apr 2026

Lisa

The hotel itself was pretty, clean, and well located. The room was small like you’d expect in a downtown area but the bed was comfortable. Maybe this is typical in SanFrancisco but there was no parking on site and the street in front of the hotel is for street cars and deliveries only. We had to pay $45 in the garage a block away and haul all of our stuff through the rain to the hotel.

Partner

8/10

Excellent

24 Apr 2026

Adaora

Room was small but very functional and comfortable.
No breakfast available but I was not expecting that.
There was no WiFi when I arrived. It took them all day and night to fix it. I was in town for a conference so that really messed with my preparation.

Self

10/10

Exceptional

21 Apr 2026

Wilson

The check-in was quick and easy. The clerk was friendly. The \"little Queenie\" room was just what we needed while visiting the City. A comfortable bed and a large bathroom. The shower was large. The room and bathroom were spotless. Check-out was just as quick as check-in. I really like the nearness to Union Square and the bus lines. I will definitely return to Hotel Stratford.

Partner

10/10

Exceptional

20 Apr 2026

Skye

This hotel was buffet friendly and was located in the heart of a city full of luxurious brands near the hotel. The rooms were small but that’s sfo for you.

Partner

4/10

Poor

19 Apr 2026

Linda

Cons: Minimal seating in room (one small stool). No luggage rack. There was space for a chair and small table but nothing to sit on except the bed! Bathroom fine except it had a tiny low toilet. No cups of any kind in the bathroom for water. Pros: Location is very good and room was clean.

Partner

10/10

Exceptional

18 Apr 2026

Barbara

Very clean, friendly helpful staff, cafe attached was excellent

Friends_and_family Friends

10/10

Exceptional

13 Apr 2026

Sharleen

Love the place and the new coffee space

8/10

Excellent

06 Apr 2026

Laura

No continental breakfast

8/10

Excellent

30 Mar 2026

Isha

As a female solo traveler, it’s good. It’s not super LUXURY but it’s not sketchy at all, it’s good to get by

Self

10/10

Exceptional

28 Mar 2026

Suzanne

It was clean and overall nice.

Self

10/10

Exceptional

27 Mar 2026

Sophia

Friendly staff, clean room, safe (24 hrs front staff), great location. Would stay again.

Self

4/10

Poor

24 Mar 2026

supriya

ok

Self

8/10

Excellent

22 Mar 2026

Jennifer

We were only staying for one night and the room worked well for our needs. The rooms were a little small but as we weren’t staying long it wasn’t an issue for us. The bathroom was updated and spacious, the beds were comfortable but the pillows were a bit lumpy. There is no AC in the rooms which can be fine when the city is not experiencing a heat wave. The hotel is conveniently located in the union square district. Shelf check in was very easy.

Friends_and_family Friends

10/10

Exceptional

21 Mar 2026

Michelle Mary Ann

This hotel is in the best location for everything!! The staff are friendly. The room are so nice and clean. We will stay here again for sure!!

Partner

10/10

Exceptional

20 Mar 2026

Huiming

Good

Friends_and_family Family

8/10

Excellent

17 Mar 2026

Richard

The room was clean with good wifi. Location was great. Had to request to fix the bathroom ceiling light and also to change the defective alarm clock. Also there are no glasses in the room which I found very particular. So I had to go to the reception to get plastic glasses.

Self

4/10

Poor

15 Mar 2026

Alisa

Upon arrival, I was greeted by a young man who could care less one way or another if I was a guest at the hotel or a janitor cleaning the building. The room I was provided was the smallest, darkest room I'd ever seen, with the windows facing the HVAC system of the building. I requested a different room, offered to pay more for an upgrade, if I had to. The young man said nothing at all, took my old key, then gave me a new one. I went to the new room, and it was adequate. The towels were not in the bathroom, rather in the main room. The outlet next to the bed to charge electronics did not function. Worse, the bed was hard, I mean, very hard. It was difficult to sleep, and what made matters worse, I guess the city of San Francisco does all its major dumpster dropping at 4:30am. I expected noise outside, but it was worse than I could have imagined. I found myself wishing I'd stayed at the Westin down the street. Upon checkout, the lady didn't ask how things went. Just took the keycard and said, have a nice day. I will not be returning to this property.

Self

8/10

Excellent

08 Mar 2026

Patricia

Room and hotel is very clean. The location was excellent too, and the area is safe. However I was surprised there was no mini fridge which was a bummer and couldn’t store my leftovers or snacks. Pretty pricey for what you get, but it’s San Francisco. No A/C either which was fine with the windows open and fan. Probably wouldn’t want to stay here in the summer…

10/10

Exceptional

06 Mar 2026

Richard

Right by Union square. Very civilised boutique hotel centrally located. Staff very helpful

Self

8/10

Excellent

18 Feb 2026

Nicole

I needed a fan! Lol Other than that it was great!

Partner

6/10

Pleasant

07 Feb 2026

dane

Room was great! Clean and nice! My biggest complaint is that they couldn’t leave our bags at the front when we arrived early we had to go across the street and pay $20 to help our bags cap for a couple hours until our room is ready. I’ve never been to a hotel in my entire life that didn’t have the ability of your luggage while you wait.

Leisure Family_with_children

10/10

Exceptional

07 Feb 2026

elsa

Room was nice and clean, good view. Staff was very niice and helpful. The cafee area was great

Business Self

10/10

Exceptional

04 Feb 2026

madina

Clean room, helpful staff

Leisure Partner

6/10

Pleasant

29 Jan 2026

Alicia

The check-in experience was awful. The Front desk staff needs to be trained to help people. The person just stood by the kiosk while we struggled. She seemed very put off when my colleague from Belgium had issues. Very uncomfortable situation. It was quite embarrassing. There was an Asian Gentleman on the last day that was nice. But no eye contact or smiles from anyone else. Very strange. Room was clean and nice. But COLD as the heater didn't work.

Business

6/10

Pleasant

26 Jan 2026

Norma

Pictures don’t match. No vending machine inside and the closest thing to you is a block away it’s not fun for night time

Leisure Self

10/10

Exceptional

22 Jan 2026

MITZI

I would definitely stay again.Clean, shops. cable car infront of the hotel, beside Macy's and Union Square.

10/10

Exceptional

06 Jan 2026

Mikel

Yes

2/10

Poor

27 Dec 2025

Kanwar

The hotel is wasn’t clean, the sheets had stains. The room was very small, misleading post

4/10

Poor

26 Dec 2025

Esteban

The room had no ac and it was so hot in the room

6/10

Pleasant

22 Dec 2025

molly

Staff was modestly attentive. Room was very small which is ok but our view was of a brick wall with plumbing (sewer?) that seemed to leak all night was a problem. But the worst thing was that there were no plastic cups or any cups in order to to take pills or brush your teeth. And they also locked us out of the room before the 11 am departure time. We had to climb the stairs to get a key extension to get into the room for our luggage and it did not work the first time. So we had to climb the steps again. Not bad really but irritating.

8/10

Excellent

22 Dec 2025

Jessica

very convinient area

10/10

Exceptional

21 Dec 2025

Alessandra

Everything perfect

8/10

Excellent

17 Dec 2025

Karl

Room was great. Very clean. Staff was great. Very nice.

Small room is fine, but really could’ve used a refrigerator.

Leisure Partner

10/10

Exceptional

14 Dec 2025

Earl Shaun

Yes

10/10

Exceptional

05 Dec 2025

rosaura

Clean room & the staff was incredibly nice

8/10

Excellent

05 Dec 2025

Dean

The staff was extremely nice and courteous. My room is ready earlier than expected (always a nice perk) and very clean and quiet.

Leisure Self

10/10

Exceptional

28 Nov 2025

Donlyn Marie

This is definitely a no frills hotel but Location location location! This was our first time taking the BART from the airport and it was so close and easy.

Leisure Partner

10/10

Exceptional

27 Nov 2025

Rudy

Very friendly costumer service at front desk

6/10

Pleasant

23 Nov 2025

Joanna

Room was cosy albeit small. Staff was really friendly. Location is great! But there’s no tea/coffee in the room and they don’t have locker room to leave the luggage pre/post check in/out.

Leisure Family_with_children

10/10

Exceptional

17 Nov 2025

Richard

My check in was excellent thanks to ALEX!

10/10

Exceptional

15 Nov 2025

Gail

Fabulous location. Glad to have good coffee at the the cafe next door. Nice amenities.

Self

8/10

Excellent

14 Nov 2025

Alexandria

Clean room. But wish it had a coffee machine

Self

10/10

Exceptional

12 Nov 2025

Marciel

Great locatiom

8/10

Excellent

11 Nov 2025

Jeff

Staff was polite and helpful

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Debra

Clean and a safe hotel

Business

8/10

Excellent

10 Nov 2025

Andrew

Clean rooms and centralized in SFO

Business_and_leisure Partner

4/10

Poor

09 Nov 2025

Ariel

Mucho ruido del elevador. Habitación chica, casi sin lugar para la maleta

Self

8/10

Excellent

09 Nov 2025

Siddharth

Good for solo traveller

Business_and_leisure Self

8/10

Excellent

07 Nov 2025

Britney

Everything was amazing the only thing was just the air room was stuffy but we opened the window

Partner

10/10

Exceptional

06 Nov 2025

Emma

Rooms were compact but clean, large bathrooms. Water pressure in the shower needs work, but good location and would stay again

6/10

Pleasant

05 Nov 2025

Destiny

It would be better if there was luggage storage after checkout, having cups and fridge in the room

10/10

Exceptional

02 Nov 2025

Alex

This is hotel is perfect for sight seeing. The location is just right if you want to ride to the bay on the cable car. The hotel is a small size, quiet, clean and comfortable. I'd aboslutely stay here agin when no doubt I come back to visit in the future. There are breakfast options in the hotel but plenty of eateries in the area.

Friends_and_family Friends

10/10

Exceptional

01 Nov 2025

Leigh Maria

I was in San Francisco for a conference at a different hotel. Hotel Stratford was within a few minutes walk. I knew I would be at the conference throughout the day. I just needed a place to sleep. For <50% the cost of the conference hotel, Hotel Stratford was clean, convenient, and comfortable. There was no refrigerator in my room but that didn’t matter. I was able to get chilled water or hot water from their dispenser in the lobby (less waste). WiFi was fast. The room was small but functional. I didn’t choose the breakfast option since the conference had breakfast. Their coffee was reasonably priced and good. Shopping was just outside as were dining options. I was able to walk to Little Tokoyo and the waterfront (1-1.2 miles away). I did have athletic shoes because San Francisco is hilly. The bed was comfortable, the desk was suitable, there was no shortage of electric outlets, and the bathroom was fine. The staff were friendly and helpful. I like staying away from the conference hotel if I can to get a break from it. Hotel Stratford allowed me to do this comfortably.

Business Self

10/10

Exceptional

30 Oct 2025

Silvia

I loved the ambiance of the hotel. The staff was very accommodating and friendly. I loved the area as it was by all the shops and close to easy transportation.

Business Self

8/10

Excellent

29 Oct 2025

Craig

The online check-in system was flawed. The staff are friendly and the room was clean. The Wifi worked well.

Business

8/10

Excellent

12 Oct 2025

Sharon

We had a very good stay for 2 nights. Thank you for extending our check out time so we could leave luggage in our room until mid afternoon pick up to the airpott.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Daniel

Great hotel in a good location.

Leisure Self

10/10

Exceptional

06 Oct 2025

sindu

Great stay. Super convenient.

Business Friends

8/10

Excellent

04 Oct 2025

Fatima

The hotel is close to everything. Staff was nice. Downtown vibes. My room was small and quaint and clean. My view was not that much to brag about it was facing a corner and walls but I was fine for just a night stay. Would I recommend? Sure. It is walking distance to restaurants, transportation, etc., etc.

Leisure Self

2/10

Poor

02 Oct 2025

Xin

The room was very small, and while the location is right next to Union Square, the street noise was unbearable. There were many homeless people around and the area felt dirty and unsafe. Honestly, I would not recommend staying here.

Family

10/10

Exceptional

02 Oct 2025

Trevor

There's many shops and places to eat nearby. Room was smaller than I expected but honestly I was out on the town anyways. No fault of the hotel but the homeless issue is bad in the city.

Self

6/10

Pleasant

30 Sep 2025

Frank

Rooms were small, no air conditioning, low water pressure in the shower.

Self

10/10

Exceptional

30 Sep 2025

Gerasimo

Costumer service it’s exelente

8/10

Excellent

29 Sep 2025

Fernanda

Loved the location, a little small but so cute.

8/10

Excellent

28 Sep 2025

Nadav

The breakfast was good, you can choose one pastry and something to drink, coffe or soda.

Leisure Family

8/10

Excellent

26 Sep 2025

Linda

Modern hotel with easy convenience. Only thing that was annoying was that the water from the shower soaked the floor outside when when I called lobby to request more towels I never got them and had to call multiple times to get them.. also loud construction going on outside in the morning

Leisure Partner

8/10

Excellent

23 Sep 2025

Diana

Overall was good. It would be helpful if front desk helped when doing self check-in. We had to go downstairs two times because keys was not working.

Leisure Family

8/10

Excellent

21 Sep 2025

Shaire

This was a nice property to stay at. It doesn't offer much, such as dining, etc., on site, but it has plenty of other things around it to try, and that's within walking distance. There was a small smell where I was located -- on the top floor -- in the hallway. And I think one of the staff members could've been a tad more informative on how the door system worked, but that's all minor things.

Leisure Self

10/10

Exceptional

15 Sep 2025

antionette

Very cute !

4/10

Poor

14 Sep 2025

Caitlin

My bed was dirty and they brought me new sheets and made me change my bed

Business_and_leisure Self

2/10

Poor

13 Sep 2025

Crystal

Rooms were extremely small, no AC, thin walls and front desk employee was not friendly and seemed bothered to do her job. We will not be back.

Leisure Partner

8/10

Excellent

09 Sep 2025

Julian

It is generally a small room. Luckily enough it wasn’t hot on the day I checked in. Only a fan in the room was my biggest concern and issue. Everything else is pretty okay.

Leisure Friends