Axiom Hotel San Francisco

United States , San Francisco Area - CA
SAN FRANCISCO, 28 Cyril Magnin Street
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100 reviews shown

10/10

Exceptional

09 Mar 2026

James

Great location for all things Powell St. Market Street and Union Square. My go-to for shows at the Warfield.

10/10

Exceptional

01 Mar 2026

Sara

Nice location..

10/10

Exceptional

22 Feb 2026

Claire

Excellent and gracious service. Much appreciated.

Self

2/10

Poor

15 Feb 2026

Andrew

I had a horrible check-in experience at this hotel. The building was locked at night when we went to go check in, which would be fine if there was someone at the reception desk to buzz us in for check in. My wife, my two small children, and I were stuck outside on the streets of San Francisco at 11:30pm repeatedly trying to ring the desk and get let in. Finally, a random hotel guest saw us from inside and let us in after 30 minutes.

Then, as my children were extremely tired and throwing a fit, we were stuck waiting in the lobby for another 30 minutes wondering if we were going to be sleeping in the lobby.

Finally, at 12:30am, a hotel employee comes in and without any acknowledgement that we were waiting there for an hour, without any apology, checks us in and tells us the room we booked and pre-paid for (two queen bed rooms) was not available and there was only a single room with a king size bed left. The attendant seemed annoyed that he even had to do his job.

This hotel has terrible, unacceptable service. No empathy, no acknowledgement of leaving us out to dry, no attempt at making it right.

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Donna J

This is a very nice hotel. The location is fantastic if you are relying on public transportation. The staff is helpful and courteous. The only downside is a smell in the room and the AC is loud.

4/10

Poor

26 Jan 2026

Norberto Carlos

Dirty. Filthy. Probably disease spreading air conditioner placed in my room. Loud as a cement mixer, too

Not sure why ANYONE in hospitality would think it appropriate to place in a hotel room but there it was.

Took almost 12 HOURS to arrange another room.

Won't go again.

6/10

Pleasant

24 Jan 2026

Ryan

The hotel was cozy; however, there was an issue with homelessness and drug use around the building.

Friends_and_family Friends

10/10

Exceptional

19 Jan 2026

maya

Excellent hotel. I will come back again. From the lobby you can see the cable car already, you can hop in and go.

Free drinking water, nice quiet room, premium bedding. Window is open 5 inch by default. But no worry, nobody can enter your room from the window. So it is safe.

There is a little incident though. When I was near the elevator, the guy on the main floor think I am not a guest, so I showed my room key card to prove I am a guest. If he could just drop judgement & leave me alone please.

I mean, even IF I am not a guest, if I am inside the elevator I couldn't go up anyway, since it needs a room key card to operate the elevator.

Everything else is nice. This hotel is located in the nice part of SF.

Leisure Self

4/10

Poor

06 Jan 2026

Brenda Michelle

Hello,

I am writing to share my experience from my recent stay at your hotel last week. Unfortunately, it did not meet expectations.

During my stay, the TV in our room was not working. I called the front desk to request assistance, but no one ever came to fix the issue. Later, the other person staying with me went down to the front desk in person, and we were told that the TV could not be fixed that day and would have to wait until the next day. Since we were only staying for one night, this solution was not helpful. We were also not offered a room change, which could have easily resolved the issue.

In addition to this, the walls in the room were visibly dirty, and the heater took a long time to turn back on, making the room uncomfortable.

Overall, these issues significantly impacted our stay, and I was disappointed with how they were handled. I hope you take this feedback seriously and improve the experience for future guests.

Thank you for your time.

Sincerely,
Michelle Jaime

Partner

10/10

Exceptional

02 Jan 2026

Nicholas

Clean, modern rooms. Super friendly staff. Insanely convenient location.

Partner

10/10

Exceptional

01 Jan 2026

James

Very nice property. Clean and comfortable
Very nice gym staff friendly and helpful. Very convenient if using bart since station is steps away. Would stay again

Partner

10/10

Exceptional

01 Jan 2026

Norah

Great room. Nice cafe and lovely staff. Convenient location.

Self

8/10

Excellent

31 Dec 2025

Chun Hua

The room and bathroom were spotlessly clean. The staff was nice and friendly. We felt really safe inside and around the hotel, even while traveling with two little kids!

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Bertha

Great staff! The café had delicious food as well.

Leisure Friends

10/10

Exceptional

15 Dec 2025

Aubada

Loved it here

10/10

Exceptional

14 Dec 2025

JAYDEEP

Very nice hotel and nice staff too! Very friendly people

Leisure

6/10

Pleasant

08 Dec 2025

Chris

Moved rooms, heat didnt work well in both. Fridge turned off in middle of night and ruined my food. They tried to use robot to deliver keys but it didnt work. I ended up following it downstairs and then went up to room and keys did not work. Area around was not very safe either.

Business

8/10

Excellent

07 Dec 2025

Shaleeni

Nice stay for a girls night out weekend. Manager was very friendly and accommodating.

Friends_and_family Friends

10/10

Exceptional

28 Nov 2025

Ayesha

Thanks

8/10

Excellent

17 Nov 2025

Ken

The staff, esp Ahmed, were very helpful in solving a room problem and the location was super convenient.

Leisure Partner

10/10

Exceptional

15 Nov 2025

William

Clean room. Spacious bathroom with thick towels.
Robots deliver your room service! (From a limited menu.) Convenient location.
Small lobby means that your socializing is off-site.

Business Self

10/10

Exceptional

14 Nov 2025

Elizabeth

Super clean, great location. A few small things in-room didn't work, but the amazing staff offered compensation. They are so friendly & helpful. Checking & out w/Dahli were delightful encounters, and the young lady on duty when I grabbed my bag was equally kind.

Business

8/10

Excellent

09 Nov 2025

Amy Ellen

Axiom is a great little bolt hole in such a prime San Francisco location. It’s steps to BART, a breezy 10 minute walk to the Financial District and SoMa, and, best of all, right next to the iconic Powell cable car turnaround.

The rooms are a bit spartan but spotless with comfy beds, pod espresso machines, extremely fast WiFi, and nice Lather cosmetics. The building is older, however, so most rooms have portable air conditioning units that don’t work consistently. My periodically shut off, leaving the air stagnant and musty. Hallways suffered from this too — they looked clean but smelled a bit off.

Service is wonderful. Requests are handled by text and Ahmed at the front desk is lovely and welcoming.

Common areas are stylish, comfortable, and quiet. While I didn’t get to use it, the gym was surprisingly well appointed given the size of the hotel.

Overall, I’d call Axiom a 3.5 out of 5, but I’m rounding up to 4. It’s no frills spot, but you’re in San Francisco… are you really hanging in your hotel room anyway?

Business Self

10/10

Exceptional

09 Nov 2025

Rosanna

Room was spotless, clean and well conditioned.

10/10

Exceptional

07 Nov 2025

Kimberly

The staff was friendly, the room was clean and comfortable. An overall great place to stay and will again.

Business

8/10

Excellent

03 Nov 2025

Raquel

Room was clean and well-equipped for all my needs during my stay. Location was great as it was close to many shops and modes of transportation. But walls were thin and every night there was someone shouting. There was also a night when someone was smoking weed in the building as I got a strong waft of it in my room though my window was shut and AC turned on.

Leisure Self

10/10

Exceptional

30 Oct 2025

Caitlin

Great location, friendly staff, clean and modern rooms

Business Self

8/10

Excellent

30 Oct 2025

Josephine

Hotel is in great location. The trolley car is right outside the door. It’s within walking distance to shopping and restaurants. The staff was friendly. The reason for stay was for the robot room service. Took a phone call and request to make it happen. Overall, not a bad place and location

8/10

Excellent

26 Oct 2025

Jessoney

The room was generally good and clean. However, the first night was a bit disappointing as we didn’t feel very welcomed. The staff, who should have greeted us warmly after our long journey, lacked kindness and hospitality. He even mentioned that despite our booking, there was still a possibility we couldn’t be accommodated due to our late check-in, which contradicts the “check-in anytime” policy stated in their brochure—the reason we chose their hotel. On a positive note, I must commend the housekeepers for their friendliness and dedication to keeping everything spotless. Additionally, I noticed an issue with the bathroom faucets, which might need some attention.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Marc

Taylor went above and beyond to accommodate us.

Leisure Partner

10/10

Exceptional

14 Oct 2025

Joi

Staff was awesome! Great location!

10/10

Exceptional

12 Oct 2025

Joshua

Amazing

6/10

Pleasant

11 Oct 2025

Dany

It was so loud in the room. The beds were not very comfortable. Otherwise it was fine.

Business Self

10/10

Exceptional

10 Oct 2025

Chris

Leisure Partner

8/10

Excellent

10 Oct 2025

Joshua

Great hotel at a great location to hop on the train or cable car being at the front door. Close proximity to shops. My only dislike is the portable AC unit that was in my room. It was loud and i couldn’t turn it off because i would’ve gotten hot. But overall great hotel.

Leisure Self

10/10

Exceptional

06 Oct 2025

Joshua

Clean room , nice staff

Leisure Partner

10/10

Exceptional

05 Oct 2025

Chelsea

Easy check in, valet and check out. Also having an easy accessible water and ice machine was a plus.

We didn’t do this but I think you can rent a record player and vinyls which is neat!

Business_and_leisure Partner

10/10

Exceptional

04 Oct 2025

Andrew

No issues, easy check-in, will be back!

Leisure Self

8/10

Excellent

02 Oct 2025

Oleksandr

AC issues

Partner

4/10

Poor

29 Sep 2025

Lisa

Not a good deal

Unfortunately, overpriced for the offerings. The place is dark, the wifi didn't work and the air conditioning didn't work. The staff was nice and helpful but overall, felt like we were overcharged for what we got.

Business

8/10

Excellent

29 Sep 2025

Theo thierry

Thumbs up!

The room was very nice: clean, spacious, and surprisingly quiet given the central location. The bathroom was another highlight: modern, large, and very well designed.

The only downside was the portable AC unit, which was really noisy at night. I’d recommend bringing earplugs if you’re a light sleeper. Aside from that, everything else was fine

Partner

10/10

Exceptional

26 Sep 2025

Giles

Great value for money. Comfortable room, with fridge and tea/coffee.
Location is great, but as with most of SF keep your wits about you when walking alone after dark.

Leisure Partner

4/10

Poor

24 Sep 2025

Daniela

Warning before booking, union square area is full of homeless

10/10

Exceptional

15 Sep 2025

Marilyn

We really enjoyed our stay at Axiom Hotel. The staff were really friendly and very helpful. Also the room was really clean and fresh with linen and towels changed every day, can't find fault with anything. Would definately stay here again if we're ever back in San Francisco!!

Leisure Partner

10/10

Exceptional

13 Sep 2025

Christina

Great stay!

Leisure Partner

6/10

Pleasant

08 Sep 2025

Doran

Nice hotel but a 235$ deposit is insane to me.

Business Self

10/10

Exceptional

02 Sep 2025

Neila

The hotel is extremely convenient for public transportation, which can easily take you just about anywhere in the city. There are multiple shopping venues in the area, although we didn't frequent any. Oracle Park, home of the SF Giants, is an easy 10-minute subway ride from Powell St. Station (which is, at most, 5 minutes from the hotel). There isn't much for dining options within the hotel, although we enjoyed a couple of light meals from the hotel cafe. The staff was extremely pleasant, helpful, and accommodating. The only drawback is, of course, the homeless presence around the train stop. While somewhat uncomfortable, we never felt threatened nor were we approached--they were just there. Our next trip to San Francisco will include a return stay at the Axiom.

Leisure Partner

10/10

Exceptional

16 Aug 2025

Sonia Kaur

Love them

8/10

Excellent

12 Aug 2025

Manuel

i think the room was missing a small fridge at least, its common in hotels to have one.

Hotel is well located and was clean and staff was nice in general.

Business Self

6/10

Pleasant

11 Aug 2025

Ana

Small room and mini fridge was very closed in to open. The cabinet that had the fridge was super close to the bedside. Television in room 515 was freezing or turning off suddenly. Did not enjoy watching movies at night.

Leisure Family

10/10

Exceptional

11 Aug 2025

Omar

Great coffee shop in the building amazing, the area surrounding the hotel at night arent the best but its walkable tons of food options within a couple blocks

Leisure Partner

8/10

Excellent

05 Aug 2025

susan

The hotel is generally lovely. Our room and bathroom were clean and spacious. Bed spread was monogramed which adds a luxurious touch.

However...The ventilation system was not working in the room at all. A fan had been set up but it did not adequately aliviate the lack of air conditioning and was noisy.

The hotel listing on Expedia says they have a restaurant and a bar. While you can get limited drink and some food, to call it a separate restaurant and bar is a pretty big over statement.

The hotel staff was lovely and I appreciate them but we are always looking for a hotel with a full service restaurant and bar and this was not available here.

If you don't reqire full food/drink service then this may be the place for you.

Leisure Partner

10/10

Exceptional

30 Jul 2025

April

Beautiful property but close to an area with a lot of transient people. Not the hotel's fault. The hotel was beautiful

Leisure Self

10/10

Exceptional

30 Jul 2025

Delbert

Great stay!

10/10

Exceptional

28 Jul 2025

Joshua Evan

The staff was very friendly especially the lady that checked us in. She was awesome!

Leisure Friends

10/10

Exceptional

28 Jul 2025

Thomas

A few days in SF to see the Mets

The only reason I gave comfort 4 stars is I booked a nano queen for my wife and I, and without a doubt it was the smallest hotel room we have ever been in. So if youre traveling alone it's great, but if you are couple go with a bigger option. The staff were super friendly and the location was perfect. A 10-15 minute ride on the T to Oracle Park for the games, and the trolley car turnaround is literally right in front of the hotel.

Partner

10/10

Exceptional

24 Jul 2025

Patrice

Great!

I really enjoyed my stay. At the center of almost all forms of public transportation, so very convenient! Comfortable, clean, and charming rooms.

Self

8/10

Excellent

21 Jul 2025

Geneva

Staff was very friendly and helpful from front desk to valet and valet is a given as there is no parking unless your willing to walk a few blocks back from a near by garage. $70ish bucks a night, I’d say valet is well worth it. Comfy beds, nice area very central and affordable nightly rates. Overall happy with our stay!

Leisure Partner

8/10

Excellent

14 Jul 2025

Joe

i like the proximity to everything

Leisure Family

8/10

Excellent

07 Jul 2025

Charles

Hotel is clean.

Business Self

10/10

Exceptional

28 Jun 2025

nicole

I really enjoyed stay, however we were charged additionally for fees. We prepaid before our arrival then at check in we were upgraded to a room with a king size bed. When we got home we were charged when we were told upgrade was free.

Leisure

10/10

Exceptional

25 Jun 2025

Theresa

Lovely place in great location to visit various parts of city.

10/10

Exceptional

23 Jun 2025

Amanda

Nice hotel.

Leisure Partner

4/10

Poor

04 Jun 2025

peter

The room stunk and the power breaker kept tripping.

Business

10/10

Exceptional

26 May 2025

Veronica

Despite proximity to Tenderloin (which as a prior San Franciscan, never bothered me too much!), we had zero qualms about safety of the vicinity of the hotel and walkable nature of surrounding amenities and shops. I appreciated the accessibility of the gym downstairs, and Little Sweet Cafe/bar with reasonably priced drinks. Room size was larger than expected despite being city-centric. I would certainly stay here again.

Business Partner

10/10

Exceptional

26 May 2025

Eyal

As advertised

Leisure Family

10/10

Exceptional

18 May 2025

Robert

Nice hotel with a unique library theme to it in a great location for a downtown San Francisco visit. Staff was friendly and helpful, comfortable room, and easy to get around from there.

Business Self

6/10

Pleasant

17 May 2025

Jennie

Staff is not friendly, didn’t felt welcome at all.

Leisure Family

10/10

Exceptional

16 May 2025

Farley

Great

8/10

Excellent

15 May 2025

Da Hui

Functional and great location for downtown area.

Business Friends

10/10

Exceptional

23 Apr 2025

Laura

Steps away from Powell street station. Right in union square. Very convenient

Business

10/10

Exceptional

20 Apr 2025

Devin

This was a great place to stay. Located right in the heart of everything, with lots of food and shopping nearby, the hotel was modern and attractive. The room was very nice, recently renovated and smelled good. It was clean and the large bathroom felt luxurious.

Partner

10/10

Exceptional

18 Feb 2025

Luis

Location, location, location!

Leisure Friends

8/10

Excellent

12 Feb 2025

Ruth

Perfect location. Building was older like most in that area but the rooms were nice, clean, and spacious. Bed was very comfortable.
No view at all, overlooking a small courtyard and other rooms, helped with the quiet though. Bathroom door was odd. A big, heavy rolling door with no lock, that sometimes rolled open at inconvenient times. Otherwise very good, and would stay there again.

Leisure Friends

6/10

Pleasant

10 Jan 2025

Manuel

The beds were too soft, the rooms were small and we supposedly got upgraded to bigger rooms. The hotel is nice but the area is not very good

Leisure Family

10/10

Exceptional

20 Dec 2024

Shannon

Great experience overall!

Leisure Self

8/10

Excellent

29 Nov 2024

Alicia

Cute delivery boy, but extra firm bed

Our room was clean and had a great view of the cable car turnaround. The star of the night was the delivery boy, Astro. He delivered my crème brûlée and did a little dance before rolling back to Axiom’s Turn Cafe. Truly the only downside was the bed. It was extremely firm, like sleeping on a table. However, I bet it would be a dream for those who like firm beds.

Partner

8/10

Excellent

14 Nov 2024

Briana

I loved that it was so close to the train and so close to nice stores.

Leisure Pet

6/10

Pleasant

26 Oct 2024

Kenneth

The area has a

10/10

Exceptional

26 Oct 2024

Whendal

Property was super nice inside. Never forget you are down town and that doesnt change when u are down town. But we walked around found a roof top bar few blocks away to chill at night. Best is you can walk out and jump on the San Francisco trolley. Best ride do the down to fisher man wharf. Biggest hills best view. Its outside the main door. If you want the adventure it starts here.

Business_and_leisure Family

8/10

Excellent

22 Oct 2024

Meldridge baillo

Very accessible but the hotel walkway is kind of dark.

10/10

Exceptional

20 Oct 2024

Gary

money for value

very helpful and friendly staff.
very comfortable room.
terrific location. nice ambience
lovely, but small gym.

no dinning room. does have a cafeteria that makes meals.

Self

10/10

Exceptional

17 Oct 2024

Michael

Perfect location. Trolly car right outside the hotel. Front desk employee was fun snd helpful. Loved playing food ball and packman

Friends_and_family Friends

10/10

Exceptional

14 Oct 2024

John

Great hotel, location, and staff. Definitely stay there again

Leisure Family

8/10

Excellent

08 Oct 2024

Meldridge baillo

Aircon is not working so were given a portable one which consumed a space & its noisy.

10/10

Exceptional

07 Oct 2024

David

Nicely located right next to cable car. Rooms on the small side but very clean and cosy. The parking is expensive at $65 a night. AC was a unit in the room on the floor.we never used it as the temperature was fine. Keep an eye out for the room service robot. The hotel is located neat Union Square and Chinatown. Would stay again.

Leisure Friends

10/10

Exceptional

03 Sep 2024

Kevin

So close to the BART station, and the cable car terminus is literally right out the front door.

Leisure Family

10/10

Exceptional

04 Aug 2024

Cynthia

Staff were great. Only complaint was our air conditioning didn’t work.

Leisure Partner

2/10

Poor

01 Aug 2024

Arthur

Liked the room but other stuff like parking was absolutely ridiculous. 65$ to park is outrageous. If valet make an earning by tips then lower your cost and I might start handing out 20’s. I too worked valet before and we never charged over 25$ a night. That was in Santa Barbara for context.

10/10

Exceptional

28 Jul 2024

David

Location, location.

Excellent location. Front desk was poor, not user friendly and only adequate staff. Room service was good.

Self

10/10

Exceptional

19 Jul 2024

Hibest

It was close to everything we wanted to see.

6/10

Pleasant

14 Jul 2024

Verified traveler

Few nights stay.

It’s great central located in city area. Shame about so many bankrupt shops closed down around hotel.

Water pressure is so low, hard to get all my body wet/cleaned from how water shower.

One biggest useless thing in the room is mini fridge. It only runs up to 2 hours, you will need to press it on every 2 hours. I couldn’t put yoghurt in it because I’ll be asleep instead of pressing it on every 2 hours. So I get yoghurt from walgreens nearby each morning. I don’t understand why hotel decided to purchase this in rooms.

Self

8/10

Excellent

22 Jun 2024

Alvin

Great location and friendly staff

Business_and_leisure Partner

8/10

Excellent

19 Jun 2024

Jay

Awesome convenient location (watch for extras)

Clean and comfortable room nice showers and cool amenities downstairs. What’s not cool is the 3pm check in time that most hotels let me check in for at 10am no problem without an extra fee. You’ll be charged $50 plus some other fee if you try to check in early, so I opted to roam the city for a few hours. It’s conveniently placed right outside of the bart so you don’t have to worry about getting a rental and can get pretty much anywhere from it relatively cheaply. I saw a baseball game in Oakland and was able to take it right to the collisiem. I was also able to take the train to and from the airport. There’s also a cable car route right in front of the hotel that you can take to fisherman’s wharf if you want to check out that area! My only other real complaint is the rooms are really small but if you just need a clean nice place to sleep At night in San Francisco that’s close to all the transit I would highly recommend this place.

Self

2/10

Poor

14 Jun 2024

Saina

If you are looking for sleepless nights with the sound of ambulances, cars and a very poor maintained portable AC select this hotel

Business Self

4/10

Poor

14 Jun 2024

Yitian

No parking is the worst

10/10

Exceptional

14 Jun 2024

Justin

Despite the area of town around the hotel being a bit less savory, the hotel itself was a gem! I felt safe and secure and the proximity to the Moscone Center made my experience just perfect.

Business Partner

10/10

Exceptional

10 Jun 2024

Barry

Classy, sleek, and conveniently located.

Business Self

8/10

Excellent

16 May 2024

Betty

This hotel is close to everything great location. Wish the front desk staff were more friendly. But overall great stay. I would stay here again.

Leisure Partner

4/10

Poor

14 May 2024

Monty

Not a four star

when I first arrived at the axiom, I couldn’t find the entrance because it was dark and poorly marked. They were homeless people hanging around near the front. I had to call the hotel to find out how to get inside and where to park my vehicle. The parking access is only by valet parking, which you cannot use until you actually check in. I had to leave my truck in front of the building and I felt very unsafe for myself and my truck for a bath Tub in our room which meant we received a full handicap suite. We were not informed that this would be the case.

Partner