Name: Hampton Inn San Francisco/Downtown-Convention Cent
Address: 942 Mission St, San Francisco, 94103, US

10/10

Exceptional

30 Jul 2026

Matthew

Clean room, valet parking, staff very helpful

10/10

Exceptional

27 Jul 2026

April

It was a very wonderful and delightful stay. I loved that the tv screen said welcome to my name.

10/10

Exceptional

27 Jul 2026

Karon

It was clean and easy access to most everything.

8/10

Excellent

27 Jul 2026

Aric

Not the best neighborhood but the hotel facility is secure and as good as you could expect for access to the SOMA area.

10/10

Exceptional

26 Jul 2026

Catherine

:)

6/10

Pleasant

26 Jul 2026

Christian

Bad area and you have to pay for parking. You do need a key card to enter which is nice and free breakfast.

10/10

Exceptional

20 Jul 2026

Alyssa

Decent breakfast. Helpful staff.

Friends_and_family Friends

10/10

Exceptional

19 Jul 2026

Abel

Great location and value

Family

10/10

Exceptional

19 Jul 2026

Aaron

Location

Partner

10/10

Exceptional

15 Jul 2026

Robert

Rooms were clean, the breakfast was very good, lots of choices, always well stocked.

Family

10/10

Exceptional

14 Jul 2026

Michael

centrally located great breakfast

8/10

Excellent

14 Jul 2026

Sandra

I will like to go erment keep the area clean it's a beautiful place and hotels around but the street don't help the area

Family

10/10

Exceptional

13 Jul 2026

Horacio

Breakfast was outstanding. Room and were spotless. Would stay again

Partner

8/10

Excellent

10 Jul 2026

Ismelda Ibarra

First things first the staff when we checked in the gentleman was very helpful very welcoming the only thing of course and I know a lot of people mention this this really is a bad part of town behind the hotel I should say if you're walking towards 5th and the lower streets you're good to go but it is not recommended that you walk from six back a lot of homeless a lot of drugs but once you walk into the hotel you don't even know that that exists. The breakfast always good I just wish that it was a little bit more open where the breakfast items are because it does get crowded and the room was very clean. The only thing is the air conditioning lid was broken one of the chains the holder was broken and I wanted to make sure that the hotel staff was aware because they do hold the 225 deposit. Even though the location is sketchy in the evenings during the day you still see the homeless people the drug users they're asleep on the street there near the hotel but it still feels safe during the day but not in the evening

Friends

10/10

Exceptional

10 Jul 2026

Christine

The rooms were clean and tidy. The continental breakfast was better than expected and convenient as I was traveling with my kids and parents. The staff were friendly and helpful.

Family

10/10

Exceptional

09 Jul 2026

Colby

Great service, the breakfast was good, overall clean and newer rooms. Enjoyed the stay

Friends_and_family Friends

10/10

Exceptional

09 Jul 2026

Mecilia

Clean property, helpful staff and great breakfast!

Family

10/10

Exceptional

08 Jul 2026

Laura

Good good good good good

10/10

Exceptional

06 Jul 2026

Elaine

Staff on checkin really nice and friendly, room ideal and very clean, fab bathroom products & the best breakfast. Really enjoyed our stay. The hotel is on the cusp of the area where the homeless are but there is security on the door of the hotel so completely safe. No one approached outside at any time & at night we just got Ubers - we would stay here again

Family

10/10

Exceptional

05 Jul 2026

Jan

.

2/10

Poor

05 Jul 2026

Nikita

The room we requested non smoking
They still gave us smoking bathroom so strong my both kids had allergies

Family_with_children

8/10

Excellent

04 Jul 2026

Cynthia

Hotel, staff, and breakfast were all good. Neighborhood was not. Would not recommend walking at night. Take an Uber or a Waymo. We were accosted very close to the hotel. Felt safe once we were inside the hotel, though. Market Street (around the corner from the hotel) had good coffee shops and restaurants.

Partner

10/10

Exceptional

04 Jul 2026

Muneesh

Friendly & very attentive front desk staff. Property is well maintained & clean room.,,

10/10

Exceptional

02 Jul 2026

Tawny

No complaints. Comfy and quiet. Diverse breakfast options

Self

6/10

Pleasant

01 Jul 2026

Mohammed

The location of this hotel is not good for family as this area seems to be high in crime rate. Also the hotel staff refused to acknowledge my Hilton Honors account.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Melissa

Just struggled with parking but other than that it was great

Friends

10/10

Exceptional

29 Jun 2026

Christopher

Excellent

Family_with_children

2/10

Poor

28 Jun 2026

Micheal

This hotel is not what it look like they do not tell you about the alley of homeless people that literally poop on the streets that my girlfriend almost pushed the stroller through but on top of that you are forced to pay for valet plus my girlfriend woke up in the middle of the night to gunshots with ambulances also the breakfast the only good thing is the waffles and toast that it the milks for the cereal was warm the eggs looked nasty and the bacons was just disgusting and the maid never cleaned our room she watched us leave and just never cleaned it I don’t recommend this hotel for anyone

Family_with_children

8/10

Excellent

23 Jun 2026

Abdelwahid

Good location

10/10

Exceptional

22 Jun 2026

Atanu

The hotel itself is awesome with decent size room and bathroom. It is very clean and comfortable. Walkable distance to Traders Jow and Target. The only issue is the hotel surroundings. If you can ignore it then this is a good place to stay.

Self

10/10

Exceptional

15 Jun 2026

Cesar

Great room, close to dining, super clean

Partner

10/10

Exceptional

13 Jun 2026

Allison

As soon as you walk into the hotel you are greeted by a friendly atmosphere. The front door & floors are accessed with your room keep so I felt very safe. The room I stayed in was spacious, clean, and had everything I needed.

Self

6/10

Pleasant

13 Jun 2026

Vanessa

Location not ideal, too close to Tenderloin.
Will search for different hotel next time.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Jubi

Very convenient location and clean facility

Family

8/10

Excellent

31 May 2026

Emily

The room served my purposes, which was to be an affordable stay close to the conference center. I didn’t feel the safest walking out early in the morning or later in the evening, though. The continental breakfast was good for saving money, but nothing special. Overall, the stay was adequate but nothing to write home about.

Business Self

10/10

Exceptional

31 May 2026

Duane

Front desk manager was not very helpful, no designated pet area for pet friendly hotel.
Blood on bathroom mirror when checking in.
Hotel not what was represented on web site.
No parking , unless you use valet..way expensive..
No luggage carts.

Friends_and_family Family

8/10

Excellent

28 May 2026

Jhon

Excellent hotel, totally recommended. Very good service, comfortable and clean rooms. The location is perfect and the staff is very friendly. I would definitely stay here again.

Family

10/10

Exceptional

26 May 2026

Karly

Front desk staff were friendly and corner hotel room offered beautiful views.

Family

10/10

Exceptional

26 May 2026

Adriana

Staff was very helpful and kind!!

Partner

4/10

Poor

25 May 2026

Adora

Staff could be more accommodating! The rate also should be mentioned for your pet and the parking! It is quite expensive after staying for 2 days, it cost more than $400 a night for a place where there’s homeless people sleeping outside the door. It is very disappointing.

Pet

4/10

Poor

25 May 2026

Kathryn

When we arrived at the hotel we were told that they no longer had our room available and offered us two different rooms, first on different floors. It was for myself, my husband and our 2 young children. They then told us they had two rooms on the same floor however one was only temporary and we would need to come in the morning to change it. When we went to the front desk in the morning they informed us they had a room with two beds however it wasn’t ready and we needed to get everything out of one room and put it in the other. In the midst of trying to pack everything up to move our youngest left her blanket in one of the beds, this was her baby blanket. When we asked if they found it they kept giving us the run around, one employee said they had no lost and found and the other would say come back in the morning. We never got the blanket back. Overall it was a nice clean hotel however, the staff was not helpful and hard to communicate with and made the stay very difficult.

Family_with_children

10/10

Exceptional

24 May 2026

DYLAN

The staff was very courteous and helpful. The breakfast was really good as well as the food selection. It would have helped to know we needed to pay for parking, as we didnt have that factored into our budget when we booked the room. Otherwise the stay was fabulous. Aside from the parking I would recommend this hotel to anyone.

Partner

6/10

Pleasant

18 May 2026

Lorne

The front desk guy and girl was amazing...the vest thing about the hotel. Other than that the rooms were too small, refrigerator had no freezer area no microwave and the hotel location was not desirable. I would never stay here again unless I had no choice. Especially since the price was extremely high.

Friends_and_family Family

2/10

Poor

12 May 2026

Raya

Worst stay of our lives. Room was much smaller than the photos and dusty enough that my friend had severe allergies the whole trip even on prescription antihistamines, which was made worse every time the AC turned on. Breakfast was limited. Area feels unsafe even in daylight. The only positive we can say is that the cleaning staff were kind.

The worst was how the manager treated us. We repeatedly received contradictory info from the front desk and weren’t able to get a straightforward cost breakdown. came to the desk asking for clarification on charges that didn’t match check-in, and he was hostile. He spoke over us, belittled us, kept deflecting us to Expedia instead of actually answering, and when we pointed out his behavior he escalated, told us to ‘go back to school,’ and implied we were stupid. It genuinely made us feel awful, and we hope no one else experiences the way we were spoken to. Do not book here!!

Friends

2/10

Poor

10 May 2026

Verified traveler

Horrible

8/10

Excellent

09 May 2026

George

Rooms were small but cozy. Everything was where it should be but the aircon makes a terrible noise at night and its either i bear with it or turn it off.

Breakfast is simple and nothing much to shout about. Would be good if more hot items were available.

What is really nice is the lounge area with all day drinks and a microwave to heat up food. This was really useful and made the stay more bearable.

This hotel is located at the fringe of the tenderloin. So turn a corner and you're in zombieland. We tried walking to the pier and turned a wrong corner so had an interesting time dodging them.

Partner

8/10

Excellent

09 May 2026

Luis

Everything is clean and in a good state. The problem is that the breakfast is kind of the same thing every day, with two little options. The ice machines are only on every two or three floors and most of them are not working. It's just crushed ice so the rest is really good. The personal is nice but those things could improve

10/10

Exceptional

03 May 2026

Lucy

In a funky area but never felt unsafe in the hotel. Staff were helpful, everything was clean for a one night staff. Bonus for having breakfast and a clean gym!

Family

4/10

Poor

01 May 2026

Sofia

Terrible area of town, cannot walk around without being harassed. There was food in the refrigerator from the prior guest dated 5 days before my arrival. I travelled alone but the room was able to be shared with the room next door. Though it was locked I could hear everything in the other room. If the stay could have been refunded I would’ve cancelled upon my arrival. Breakfast was not edible

Self

8/10

Excellent

30 Apr 2026

Kyle

Room was very clean as was the rest of the hotel.
Breakfast was okay - not bad for being included. Staff were generally attentive enough with keeping the breakfast stocked and clean.
It was a reasonable price and for that reason I'd recommend.

Partner

2/10

Poor

30 Apr 2026

Aritra

Pathetic surrounding

Family_with_children

6/10

Pleasant

29 Apr 2026

Tim

The room was right above the front door people were smoking and the AC/ Heater brought the smell into the room the front desk said that is the only room we had so we checked out the next day and went to an other hotel.

10/10

Exceptional

28 Apr 2026

Michael

The hotel is in a bad area, lots of drug use and homelessness but they leave you alone. Hotel is safe. You are safe. There is always staff there and you need a key to access the hotel and all room floors, breakfast etc. Ubers drop you off immediatly in front of the hotel.

Partner

8/10

Excellent

26 Apr 2026

Bryan

Breakfast ight homeless all over area

Partner

10/10

Exceptional

26 Apr 2026

Sarina

Clean room, good breakfast

Self

10/10

Exceptional

25 Apr 2026

Dave

I like this hotel. The room was very clean, the room amenities were modern, the staff was helpful & coureous, they offer breakfast. It’s not the best area but the hotel itself was great. No complaints. I’m glad I stayed here. I would stay here again.

Self

6/10

Pleasant

20 Apr 2026

Betty

Lobby & elevators smell strongly of disinfectant.
Breakfast offers little variety. Staff seem
disinterested, but not unfriendly.

Self

10/10

Exceptional

19 Apr 2026

juliana

The breakfast was delicious, everything was fresh and abundant. Kitchen staff was friendly and ready to help with whatever you needed. Our room was clean and our view was amazing even the balcony was nice. The prices was great! Staff at front desk was front desk from the moment we arrived to when we left were so friendly and helpful. The location was close to Union station and the trolley that took us all over San Francisco which was amazing 👏 we had an awesome 21st anniversary.

Partner

6/10

Pleasant

18 Apr 2026

Claudia

The breakfast is excellent. Warm food, waffles, and oatmeal.
The room was very (!) small. Not even a table or a chair did fit in. The AC was a floor model and somewhat loud. But for the price, it did serve the purpose. Just sleeping over night with a nice shower.

Partner

4/10

Poor

17 Apr 2026

Dane

I shortened my stay. I thought the brand of 'Hampton Inn' would create a consistent experience from others I've stayed. It's pretty ridiculous. This is not in a good area, and on the 'LOW' end of other Hampton Inns. If you are in a pinch and have to stay somewhere near Moscone, go for it.

I come back to SF every 6-8 weeks. This one I won't be returning too.

Partner

10/10

Exceptional

17 Apr 2026

Eileen

Staff was nice and room was clean. Parking was a bit expensive but what else could you do but pay for valet parking in San Francisco.

Partner

8/10

Excellent

12 Apr 2026

Chris

Room was okay, nothing special

Friends_and_family Family

8/10

Excellent

09 Apr 2026

Edward

Breakfast was good, lukewarm for some items. Attempts in reaching the front desk were unsuccessful, no matter how many attempts were made. Going down from the 6th floor was the only option to observe front desk staff sitting there! Beware of the outside entrance, quite of few homeless ppl. Read the fine print when getting a room, under detail on room is misleading! All rooms indicate a mini fridge, especially if you're staying for days that’s a must! Was informed standard rooms don't come with a mini fridge when room detail indicate one. I've stayed in many Hamptons, this is far the worst!

8/10

Excellent

08 Apr 2026

Hugo

I would have liked to be placed a room with a view.. breakfast was great..

Family_with_children

8/10

Excellent

07 Apr 2026

Carlos

The ac was very loud other than that everything was good

Partner

8/10

Excellent

04 Apr 2026

Diego

The breakfast was too simple, coffee bad and it lacked of diversity on the products offered

Family_with_children

8/10

Excellent

02 Apr 2026

Silvia

Nice hotel but area is sketchy. It’s in downtown SF and is surrounded by homeless people. Also beware of $75 per night for parking as they only have valet parking available no parking structure or parking lot.

Family_with_children

6/10

Pleasant

01 Apr 2026

Cinthia

Stayed 2 nights with family (young children) not an ideal location for families. There were a lot of homeless people compared to other areas. Witnessed drug use while walking a few feet from the property. This Hampton is also not like the usual ones we’ve stayed at, it seems a lot smaller, no natural light and just a bit cramped. Breakfast was the same both days except the waffle batter lol. We did pay for valet parking and our car was kept safe. They did also bring it out in a timely manner whenever we needed it.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Xiaohan (Henry)

Under the banner of Hilton, this hotel shines in hospitality service business: totally renovated, 3-min walking distance to BART (public transportation), very clean with chic decor, super comfortable bed, and free breakfast. The hotel has room service every other day, which is sufficient for us. Also, outside hotel, in the evening hours, a few unsightly homeless men can be a bit unsettling.

Family

10/10

Exceptional

30 Mar 2026

Randy

Clean room, air conditioning, staff

Friends

10/10

Exceptional

29 Mar 2026

Marie

AC was great, shower was clean and very nice. Almond milk in the breakfast area for those of us who prefer it was wonderful and something not all hotels do!

6/10

Pleasant

29 Mar 2026

Manuel

Bathroom sink had scolding hot water. Moved the handle left right and center with no luck. I didn't bother staff with it because check in time was at 3 and I had to walk to oracle for the game at 415. There is no parking, and there is a 75 deposit fee, neither of which I was aware of before booking and arriving. I found a barbed wire fence with overnight parking for $40 behind the property, and there was a parking garage a few buildings away similarly priced. I won't stay here again

Family_with_children

10/10

Exceptional

29 Mar 2026

Elisa

Nice clean room. Nice hotel. I was worried about the area but the hotel itself is very nice and clean.
Walking distance to a lot.
No on site parking. But they do offer Valet parking for a fee. Kinda pricey but all of San Francisco is pricey.
We felt safe. The area has a lot of homeless and the alleys and back maybe don't go down that way, too many homeless. Other than that we enjoyed our 2 night stay. Hotel price was lower than most I found. We would definitely stay here again.
It was just my husband and I .

Partner

8/10

Excellent

28 Mar 2026

Stephanie

The room was very small and we could hear our neighbors on both sides. The room was very clean. The breakfast was had good options and the coffee was great! I do think 65.00 for valet parking is pricey but we expected that by looking at all the reviews.

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Kristina

Room was extremely small, no mini fridge, only 1 elevator worked and it took FOREVER!

Partner

6/10

Pleasant

21 Mar 2026

DeLisa

Breakfast was delish. My room was tiny. Idk they made hotel rooms that small. 😆 However, it was clean. My major concern is the hotel's location. Only a block or two from 'seedy' part of town. I would not recommend a single lady that plans on walking to stay here!

Friends

10/10

Exceptional

18 Mar 2026

Coleen

Clean a

10/10

Exceptional

14 Mar 2026

Dylan

Staff was very friendly and everything was kept up to good standards. Continental breakfast was nothing in particular to write home about but it did have a good variety and was a good option in a hurry

Self

8/10

Excellent

13 Mar 2026

rene

The only negative is the area outside the hotel (a lot of homeless and trash), if you can accept that, then I highly recommend.

Partner

10/10

Exceptional

08 Mar 2026

Richard

clean and nice

10/10

Exceptional

28 Feb 2026

Cesar

The great room at a great rate

8/10

Excellent

28 Feb 2026

Aneke A

Good

Partner

8/10

Excellent

25 Feb 2026

Timothy

The room was clean and the hotel staff were very friendly and overall it was a good experience!

10/10

Exceptional

21 Feb 2026

Courtney

Clean and had front desk staff 14 hours so that was good

Family

10/10

Exceptional

20 Feb 2026

JORGE

Great stay and super helpful front desk😀

10/10

Exceptional

18 Feb 2026

Stephanie

Clean rooms Friendly Staff

8/10

Excellent

18 Feb 2026

Tanzena

The decor was awesome and breakfast was delicious

Leisure Partner

8/10

Excellent

16 Feb 2026

Fernando

Yes

Leisure Family

2/10

Poor

16 Feb 2026

Kristin

I was really disappointed with our stay. Parking wasn’t available by the time I needed to park my car so we had to walk to a parking garage in the rain. I asked for a rollaway bed and they also said no. The area has a lot of homeless and did not feel safe. The breakfast was good but such a crowded space and the guests who stay are super rude and made a comment about me bringing my baby in there like babies are not allowed to eat. It was such a bad experience.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Aneta

The staff was very nice and professional. To have a warm breakfast was also a convenient option to have. The location was great.

Business Self

10/10

Exceptional

15 Feb 2026

Cheryl

Extremely clean. Willing to keep our bags until check-in time while we went sightseeing.

Friends_and_family Family

10/10

Exceptional

26 Jan 2026

Kaylee

Room was spotless, front desk was always there, delicious breakfast, good security, and i was able to leave my luggage for the day after i checked out because my flight was later that night.

Leisure Partner

8/10

Excellent

26 Jan 2026

Bonnie

The breakfast buffet was generous and offered healthy food options!

10/10

Exceptional

16 Jan 2026

John

Room was amazing

Business

10/10

Exceptional

16 Jan 2026

Halil

Nice

10/10

Exceptional

15 Jan 2026

Verified traveler

Everything was perfect just the parking lot got a ticket the day I arrived.

10/10

Exceptional

12 Jan 2026

Jonathan

The service was friendly and prompt.
The room was spacious and clean.
Breakfast is always included with items like omelets, bacon and waffles plus much more.

Business_and_leisure Partner

10/10

Exceptional

07 Jan 2026

Ai

We liked the modern and cleanliness of the room. The WiFi was good and we had no WiFi problem throughout the stay.
The breakfast was pretty standard but we were pleased that there were choices of oatmeal and wholemeal bread for breakfast. The breakfast room was very nice and clean
The elevators were efficient and clean. The staff at the counter were nice. It was really nice that we could pickup a cup of hot coffee or tea at the lounge are on our returned to the hotel. I was glad that we could accessed to a microwave oven at the lounge area. And we can actually have Bloomberg and CNBC channels on the TV :)

Partner

10/10

Exceptional

05 Jan 2026

Christopher

Ff

2/10

Poor

04 Jan 2026

Liyah

I paid $400 and did not end up staying at this Hampton inn because the experience was unacceptable and unsafe from the moment we arrived.
First, the area surrounding the hotel felt extremely unsafe. There were numerous homeless individuals outside the entrance, and as college students arriving for check-in, we did not feel comfortable or secure staying there.
Second—the parking situation was completely misrepresented. When we arrived to check in, we were told there is NO designated guest parking. Our only options were:
• Park 1 mile away and walk back through a sketchy neighborhood
• Pay $65 per night for valet
This information was NOT clearly disclosed on the website or Expedia. If we had known valet was essentially the only option, we never would have booked this hotel.
To make matters worse, we drive a Tesla, and the only key we had was the app on our phone. Since we didn’t know valet would be required, we did not bring a physical key card. The front desk told us that even if we wanted to pay the $65 valet fee, they couldn’t accept the car, and then said “there’s nothing we can do.”
The front desk staff I called was extremely rude, dismissive, and even talking over me while brushing off our concerns by bragging about their “8.5 rating” instead of offering any help or empathy.
This was one of the worst hotel experiences I’ve ever had. I do not recommend this location, especially if you are unfamiliar with the area, traveling at night, or expect honest information.

Partner