Name: Canopy by Hilton San Francisco SoMa
Address: 250 Fourth, San Francisco, 94103, US

10/10

Exceptional

23 Jul 2026

Angel

Great hotel

2/10

Poor

21 Jul 2026

Raymond

There was a blood or poop stain on the bathroom floor in front of the toilet. Didn’t notice it until the middle of the night. Went to the front desk to inform them and get some disinfectant. Was too tired to change rooms and my wife was sound asleep. Man at front desk offered to change the room but it was nearly 2 AM. I had an early medical appointment at UCSF and was tired. When we checked out, no one at the front desk mentioned the poo stain, which was upsetting but didn’t have time to deal with it. Now at UCSF post surgery with plenty of time so here I’m am. I have pics of the stain. Even holiday inn would have handled it better than just ignoring it.

Partner

8/10

Excellent

21 Jul 2026

Santiago

Comfortable, clean, and great sized room. Would stay again! Can be somewhat loud from noise from the street depending on time of day.

Partner

4/10

Poor

20 Jul 2026

Victoria

The hotel has no restaurant, but 2 bars where only one serves food - the rooftop bar. The second bar has no menu, and closes early. The rooftop bar gets very loud in the evening with music, drinks, dancing, and parties from the outside. The food service stops at 10:30 pm, even though the bar is open till 1 am. After that, one can't find any food in the entire hotel, not even chips or nuts at the bar, or from a vending machine. Some bottled water is available for purchase at the roof top bar, there was one choice only. A small coffee shop on the street level closes early, coffee and snacks seemed poor. Overall, choices for dining and relaxation are limited. From the hotel web site description we expected better quality experience and amenities.

Family

8/10

Excellent

19 Jul 2026

Elizabeth

Room is small but clean and the view is lovely. The shower smelled a little musty and our bathroom either didn’t have a fan or it didn’t work. But overall a cute little place conveniently located. Would absolutely stay again.

Partner

8/10

Excellent

18 Jul 2026

James

The room was cool but there were tons of issue with the electrical components we couldn't get several of the lights to work and the black out blinds were problematic. It seems like the property might have started out great but is just in need of some basic repairs.

It was a little odd, our bed was just made with flat sheets?

It's in a great location, the staff was really nice and helped us out a ton with early check in and luggage storage. I loved that they had coffee in room and we had a cafe on site too.

Partner

10/10

Exceptional

17 Jul 2026

Samantha

Great hotel! Would deff stay again

10/10

Exceptional

15 Jul 2026

Leyla

The front desk staff was very welcoming. The location was great - quick walk to the Embarcadero and tasty food all within walking distance.

10/10

Exceptional

15 Jul 2026

Kim

Nice clean room

Partner

10/10

Exceptional

13 Jul 2026

Clement

Great location. Easy to get around.

Self

8/10

Excellent

12 Jul 2026

Kathleen

The room was small but nicely done. Comfortable bed, great shower. Staff was great. Upon check out I opted for an email receipt which I’m still waiting for. Please send me a receipt for my stay. Thank you, Kathleen Jason

Partner

10/10

Exceptional

10 Jul 2026

Kristina

Everything was fine also receptionist was very kind and helpful.

Friends_and_family Friends

10/10

Exceptional

08 Jul 2026

robert

Absolutely perfect hotel for couples. Beautiful spaces everywhere, thoughtful and hip rooms, great location.

Partner

10/10

Exceptional

06 Jul 2026

Ken

.

Friends

2/10

Poor

06 Jul 2026

april

Our stay at Canopy hotel was nothing I expected. The front desk seemed new. Very unprofessional. We were initially told we could valet our car which was great. Five minutes later we were told there were no more spaces available unless we were going to Shelby’s, which we were. Which made no sense. When I asked, where the nearest parking garage was, they seemed to not know of any safe parking garages near by. We had to drive around and locate one ourselves.
Once we finally checked in, the TV didn’t work. We asked for someone to come take a look while we dined at Shelby’s. And of course no one ever came. There were no waters in room for purchase, none the less as a gesture. Waking up to no TV and waters for a cheap coffee was not how I wanted to spend a slow morning. Canopy was a complete disappointment!

Although, I would definitely return to Shelby’s, unfortunately we will never stay at Canopy ever again.

Partner

10/10

Exceptional

05 Jul 2026

Colleen

Great place to stay. Everyone very welcoming and right at home. Love all the details

10/10

Exceptional

28 Jun 2026

Corrinna

The only complaint I have is that my espresso martini was not the best 😂 Otherwise, I absolutely adored this hotel. It was super clean, well-organized and the staff was helpful in making sure check-in and check-out was the smoothest I ever had. Thank you!

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Branden

Wonderful
Hotel and it was clean and nice as were the staff

Partner

10/10

Exceptional

27 Jun 2026

Lucy

The room was perfect. The beds were so comfortable. The shower had the best water pressure. It was exactly what we needed. We both slept in until about 9am because we had such a great night of sleep. The hotel had a great smelling diffuser throughout. All was well.

Partner

2/10

Poor

24 Jun 2026

Theresa

No parking available within a couple of blocks and parking garages and handicap street parking are unsafe. Broke out back window and stolen my luggage and offered no assistance to report damage or contact the police.

Partner

4/10

Poor

21 Jun 2026

Mayra

The staff was great however there many small things that I won't be repeating my stay. The room was clean and well equipped with all the normal hotel amenities but no microwave. The rooms were very clean but are significantly smaller than other places I've stayed. The furniture layout is very thoughtful but in the smaller space, it leaves very little walking room. The shower and toilet are separate which is a great feature. The down side is that the shower is a wet room style so you have no place to set your clothes or towel without getting it wet. The biggest complaint and why I would not return is that arriving at the hotel is very difficult. If your lucky a space will be available on the curb but if not, your stuck circling the block, or walking in from another street. Also parking was sold out so I had to park overnight at the Mascone parking lot a block over. It's probably a better deal than the hotel parking fee and several other visitors were commenting on how long the wait was to get their car from the valet service.

Family_with_children

10/10

Exceptional

15 Jun 2026

Christina

Great stay!

Friends

4/10

Poor

14 Jun 2026

Jose

Rude staff and not helpful at all. The bar staff kept staring at my party in a weird way so we left feeling uncomfortable. They kept talking about us pointing fingers. I wish they would have told us what the issue was.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Natalie

This hotel was amazing! From the walk in shower, to the ceiling to floor windows, to the comfortable bed. Everything was A1! I wish I could have stayed longer

Friends

10/10

Exceptional

08 Jun 2026

Jana

The room was great, the staff was great, and the inside of the property felt amazing. We love the rooftop bar and great views.

10/10

Exceptional

07 Jun 2026

Thuy

Great location. Close to good restaurants and bar. Lovely room

Family_with_children

10/10

Exceptional

06 Jun 2026

Danielle

Very clean and friendly staff

2/10

Poor

31 May 2026

Jessica

Not worth the money. Mouse problem in the lobby. Downstairs restaurant is not open. Was told the coffee shop was going to open at 7am 7:20am still not open then the front desk said sorry it’s closed for the day because someone didn’t come to work. Valet was unorganized, front desk staff had zero desire to help. I called the front desk to get our car out of valet 20 min in advance and it seemed to be a huge inconvenience that I was calling. Apparently valet was supposed to give us a QR code which we never got. Took forever to drop our car and get it out of valet. At one point valet couldn’t find our keys.The system went down for key cards. No hospitality from the staff they are all there just for the paycheck. Shower floor in the room was gross. So disappointing especially because we just stayed at the Wilbur Litiz in Pennsylvania and loved it.

Business Partner

10/10

Exceptional

29 May 2026

Jaspreet

Clean rooms!
Convenient location!

Family_with_children

4/10

Poor

28 May 2026

Chad

We have stayed at canopy several times throughout the years and it’s always been good. However, this time the room AC was turned off in the middle of the night and it was extremely hot. We couldn’t get it turned back on. Additionally, we stayed for one night, but we’re charged three nights of valet parking. When I called the lady that I spoke with argued with me for 20 minutes before finally reversing the two nights valet parking that I did not use. It didn’t leave a good taste in my mouth afterwards and probably won’t be staying here in the future. Too bad.

Partner

8/10

Excellent

27 May 2026

Sonia

Deco cute

Partner

10/10

Exceptional

26 May 2026

CARMEN

La habitación es pequeña pero es bonita y cómoda, todo muy limpio y me gusta que hay para hacer café

Partner

4/10

Poor

25 May 2026

Ben

Several lights in the room were not working, so it was very hard to see during night time. We still made it through the night as we were super tired, HOWEVER! We were woken up by the room cleaning staffs attempting to open our door at 9:18 AM!!! Luckily we put on the safety lock, or they could've just walked in while we weren't even properly dressed. Tbh, very disappointed, no idea why would any staff try to enter a room that hasn't checkout at 9:18 AM!?! Did not receive any further response after we notified the front desk either.

Partner

8/10

Excellent

25 May 2026

Clare

Staff were friendly and attentive. I left my phone in the car and the valet brought it to the front desk for me. The room was clean and the bed was very comfortable.

Partner

6/10

Pleasant

25 May 2026

Richard

Check in was nice and helpful. Held out bags before checking in. Trying to use the rooftop bar was a horrible experience. They were extremely rude and didn’t offer us a better solution to getting service. They just sent us away. Then we had no remote in the room to watch tv since we couldn’t get in. It took a very long time to get the remote to our room. Hotel had a great view and was a beautiful place, staff needs work.

Friends_and_family Family

8/10

Excellent

25 May 2026

Joy Eileen

Very thin walls, bring ear plugs!

Partner

10/10

Exceptional

24 May 2026

Elizabeth

We loved our weekend stay here.

Friends

10/10

Exceptional

19 May 2026

Nick

I had a great time the rooftop bar was awesome

Self

4/10

Poor

16 May 2026

Barry

Front desk staff not cordial welcoming.

10/10

Exceptional

12 May 2026

Juanita

It was affordable, clean, clothes to shopping, Theater, and events. Closed to the Oracle Park. The Staff were friendly and kind.

Partner

10/10

Exceptional

10 May 2026

Julio

Loved the place

6/10

Pleasant

06 May 2026

Catriona

The staff and friendly and the location feels safe

Unfortunately the hotel has seen better days - the rooms are worn, dusty and there is no sound proofing - not the elevated experience I was hoping for

10/10

Exceptional

05 May 2026

Dru

Excellent hotel and restaurant staff was very accommodating very pleasant, very professional and everything was very clean

Partner

10/10

Exceptional

03 May 2026

Justin

East stay for a Giants game. Clean hotel with rooftop bar.

Friends

4/10

Poor

30 Apr 2026

Stephen

This property shows well online; however, I found the actual experience to be somewhat disappointing. Rooms are highly value engineered and very cramped. I booked a single king-sized bedroom with a city view for two adults. The configuration of the floorplan is such that the bathroom amenities are in the room's entryway. There are so many features crammed into the entry way it's impossible for two people to get ready at the same time. hangar space is limited by your suitcase, and your shower will humidify and heat up the entire room. Mind you, I live in a 650 sq ft apartment, so I'm fine with a smaller space, but this was verging on stifling. The rooftop restaurant was booked up and the host wasn't proactive about finding seating for hotel guests - so don't bank on enjoying that amenity if you book on impulse. The lobby bar was also closed on a Saturday night - luckily there are plenty of options in the neighborhood. The location is probably the best thing going for this location.

Partner

10/10

Exceptional

30 Apr 2026

Roger

Great hotel in great.lication

Partner

10/10

Exceptional

26 Apr 2026

Jon

Room was very clean and quite spacious. Staff was very welcoming and helpful. Will stay here again!

10/10

Exceptional

26 Apr 2026

Mario

Great hotel! The rooms are clean and comfortable with nice amenities. Location was great for catching a Giants game. Definitely will be back.

Partner

10/10

Exceptional

26 Apr 2026

Shane

Enjoyed my room

Friends

4/10

Poor

25 Apr 2026

MICHAEL

Very small rooms with very little space for clothes. If you are staying for more than a few days, you will not have enough space to put clothes in a dresser since none exist. The restaurant was mediocre. The location next to the conference center was the biggest plus. The staff was friendly, I must mention that.

10/10

Exceptional

25 Apr 2026

Pamela M

The hotel staff gave excellent service! Requests were handled right away.

Friends

10/10

Exceptional

24 Apr 2026

Kelley

Nice hotel. Used to be Virgin hotel. Had yoga mat in room and nice view from hotel upstairs

Business

10/10

Exceptional

20 Apr 2026

Lauren Martha

Beautiful views from the breakfast bar. Everything felt clean and private, a great bolthole for visiting on business

Self

10/10

Exceptional

12 Apr 2026

Doreen

The room was beautiful and the staff was so helpful in assisting us when we needed to pivot our plans due to a rain storm

Partner

10/10

Exceptional

11 Apr 2026

Deicy

I enjoyed my stay stay here . They were very welcoming when I first arrived, ev

10/10

Exceptional

06 Apr 2026

Jose

Clean room, very aesthetically pleasing and well designed. Loved the closet space and the rainfall shower. I will definitely rebook this hotel!

Partner

10/10

Exceptional

06 Apr 2026

Rosemary

Nice location wonderful rooms and pleasant staff! Would definitely stay again

Partner

10/10

Exceptional

05 Apr 2026

Omar

Big rooms, and great location

10/10

Exceptional

04 Apr 2026

Daniel Alexander

Nice clean rooms and helpful staff

Partner

4/10

Poor

30 Mar 2026

Jessica

Valet asked me, a woman an inappropriate question, restaurant staff seems bothered. Except the mustache guy, he was very helpful and friendly.

Family_with_children

10/10

Exceptional

29 Mar 2026

Niambi

My room was absolutely stunning.

Partner

10/10

Exceptional

28 Mar 2026

Erin

The staff was wonderful. We really enjoyed the room. Optimal location. Short walking distance to shops, restaurants even the ferry.

Partner

10/10

Exceptional

28 Mar 2026

Bret

Great hotel and accommodation

10/10

Exceptional

28 Mar 2026

Sabrina

We really enjoyed our stay here!

Partner

10/10

Exceptional

27 Mar 2026

Lori

Rooftop restaurant/bar was amazing

Friends

10/10

Exceptional

24 Mar 2026

Brian

Very nice place!

Partner

6/10

Pleasant

16 Mar 2026

Alexandra

AC worked great. Front desk seemed short-staffed. Valets were fabulous. Wish water was available either in the lobby or as water bottles for purchase.

Friends_and_family Friends

10/10

Exceptional

13 Mar 2026

Nathaniel

It is convenient and there are shops nearby as well as dinning

Partner

8/10

Excellent

11 Mar 2026

Mark

I enjoyed this place a lot. The retro look is fun, wooden card keys are neat, great staff and good views from the room. Mixed opinions on the room. It’s great by most standards I suppose but small, with a narrow hallway for hangers on one side and the sink the other etc… cool lighting… the sleeping area is quite small, bed takes up most of it. The lighting is eccentric and the switches tough to figure out / hit or miss. Looks cool though. The room was quiet mostly. There was a couple next door being frisky, but only for 30 mins or so. There was a party overhead. A text to hotel clerk quieted that right down, as they promptly sent security in response. Perhaps my biggest draw when booking was the rooftop bar and restaurant… you need reservations for that and we didn’t make them. We had dinner on the inside instead, the food was tasty but the menu small and the prices HIGH. Service was poor and difficult to engage. The atmosphere was pretentious. No bread to start the table off? Really? No bread, period, that’s just odd. As I said, food was good, quality good, but expect more for the price. Parking is a nightmare, obviously and quite visibly, but we Ubered in. It’s a fun, quirky, mostly friendly place with a retro vibe and a touch of luxury. Overall, I recommend it, I’d just go out for dinner. There is a lot in the neighborhood.

Partner

10/10

Exceptional

08 Mar 2026

Michelle

Very convenient. Muni is right next door. Staff is very nice

Self

10/10

Exceptional

05 Mar 2026

Genoveva Susana

Booked this hotel for a mom/ daughter trip. It didn’t disappoint, room was clean and staff was friendly. Location is perfect, it’s walking distance to a few restaurants, museums, and convenience stores. Definitely a great find!

Family_with_children

8/10

Excellent

04 Mar 2026

ritchie

not bad a little noisy fan in the shower and the bathroom that could not be turned off

10/10

Exceptional

04 Mar 2026

Marcia

Brought our pup with us and had a great stay. Restaurants nearby. Would stay again.

Pet

10/10

Exceptional

02 Mar 2026

Michael

Loved it plus the view we had was nice clean rooms very well kept

Partner

10/10

Exceptional

27 Feb 2026

Michael

Staff was kind and helpful, great location near a lot of shops and food.. we ended up scootering most of the time but a great weekend spent with my partner and I

Partner

10/10

Exceptional

24 Feb 2026

Magdalena

Super cute and clean

Friends

10/10

Exceptional

22 Feb 2026

Bryan

Very nice rooftop restaurant

10/10

Exceptional

22 Feb 2026

Simon

Very impressed with the Canopy by Hilton. I had a warm welcome from a long flight and the reception desk was super helpful.

The room was perfect. There was a fridge and (shock) a kettle which made a big difference to my stay. There were pleasant shower toiletries provided. The room was clean, had a great view over the city and the black-out blinds did exactly that.

I would not hesitate to choose this hotel again.

Business

10/10

Exceptional

20 Feb 2026

Susan

Clean room, great rooftop deck

2/10

Poor

19 Feb 2026

Danielle

When I first got there the valet was kinda rude and said he didn’t have space for my car and told me to find parking somewhere else, I had to park 3 blocks away and walk with all my luggage under the rain. When I was checking in the lady checking in said to wait and started talking to the valet guy and went outside, and the other lady said I can take care of you, when she checked me in she just took my deposit and gave me the key and didn’t really explain more or even sounded happy and I felt like I was a bother, when I got to my room I was very disappointed I paid for a city view and it wasn’t, it was a view to a parking lot. They offered to move me way later but by that time it was just more work to pack everything up and I didn’t want to sound bothered to my partner. I just don’t know why they didn’t just assigned me to the room I booked from the beginning, I flew in, and I paid a lot of money to get this room and I was disappointed the whole time, I stayed somewhere else the next day for $114 dollars and I had a way better experience. Service was bad and I wouldn’t recommend anyone staying there, not worth your money.

Partner

10/10

Exceptional

17 Feb 2026

Lizbeth

Yes, the room was clean and very cozy

Partner

10/10

Exceptional

17 Feb 2026

Arriana

Very spotless, staff are very proactive. Everything was great.

2/10

Poor

16 Feb 2026

Guadalupe

Okay I usually never give a review on hotel stays but I felt I needed to give this one a review especially for solo travelers, etc. The hotel is in a very bad area of SF, there’s a lot of crime in the area and feels unsafe which I wish I was warned about before I booked this hotel. I booked a room with a view and my view was literally just a view of the back of the buildings. Next, to the cleanliness. The showers were super dirty and the tables as well, I had to ask the front desk person to change my room because I felt so disgusted that I didn’t want to sleep on the bed. Especially for a Hilton hotel, the quality was very low. I suggest not staying here and to heavily reconsider paying a little extra to stay at other high rated hotels not in SOMA. The only thing convenient was the transportation and that’s because the muni train station is right down the street, but overall I am very disappointed with HILTON and don’t want to stay with Hilton anymore at least in the sf area.

Business Self

10/10

Exceptional

15 Feb 2026

Jose fabian

Clean, the staff was amazing. The room was very clean and beautiful will definitely stay there again.

Leisure Partner

8/10

Excellent

13 Feb 2026

Brian

M

10/10

Exceptional

02 Feb 2026

Bryant

Clean nice front desk amazing coffe love love the views!!! perfect hotel close to everything!!

10/10

Exceptional

02 Feb 2026

Austin

Clean, great location, and amenities were great.

Leisure Family

10/10

Exceptional

01 Feb 2026

Luyen

Make sure you refill shower conditioner and shampoo. Otherwise, was clean and lovely stay.

Leisure Self

8/10

Excellent

01 Feb 2026

Anthony

Great staff great room and views a few little things that could have been addressed before our stay would have made the stay better. Not having wash cloths, blow dryer we originally had didn’t work and the curtains were an issue til I personally had to fix them for them to work properly. Other than that good hotel

Leisure Partner

6/10

Pleasant

30 Jan 2026

Marzieh

There is a staff member at the reception desk named Vahid who is rude and unhelpful toward guests from the same nationality as him (for God knows what reason). Also, I wouldn’t call this hotel soundproof; you’ll hear a lot of noise from both inside and outside. Food cannot be served in your room either. Other than these issues, it was an okay experience for me.

Business Self

10/10

Exceptional

29 Jan 2026

Charles

It was cool

10/10

Exceptional

25 Jan 2026

ruth

Nice updated rooms.

Leisure Family

8/10

Excellent

23 Jan 2026

Linda

Great location. Close to public transportation and walking distance to MOMA.

Self

8/10

Excellent

22 Jan 2026

Katie

The modernized room and setup! Motorized blinds and awesome shower.

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Randolph

Clean comfy room and excellent amenities!

Business Self

10/10

Exceptional

19 Jan 2026

Alyce

Loved the hotel and my room. +++

Leisure Friends

10/10

Exceptional

19 Jan 2026

mary

Clean hotel. Very cute and great rooftop. Location was also great clean area of town.

Friends_and_family Friends

10/10

Exceptional

15 Jan 2026

Tiffany

Very friendly staff, great location a very clean.

Leisure Family

10/10

Exceptional

14 Jan 2026

Aaris

Rooms were amazing! Everything was perfect!

Leisure Partner

8/10

Excellent

11 Jan 2026

Kristina

We stayed in the king room with the city view. I liked the decor of our room. It had a lot of character! The bed was super comfortable, the shower was one of the best hotel showers I’ve been in. Not only was it huge, but it had a lot of water pressure and there were two showerheads, plus the shower door completely closed you in so you got a steam effect! The hotel bar downstairs was huge and glamorous, just as shown in the pictures and the city view from the rooftop restaurant was also impressive!

Leisure Partner