Bay Hotel

United States , San Francisco Area - CA
SAN FRANCISCO, 128 Jones St
Show on Google | Map

100 reviews shown

10/10

Exceptional

10 Mar 2026

Kay

I was very surprised by the price of the Bay Hotel because of the location and the easy access to restaurants and transportation to the whole San Francisco area.
Unfortunately, the entrance of the hotel is completely surrounded by the local homeless and a drug users crowd that interacts in the 16th BART station.
Fortunately there are a daily police scheduled 24hs to make you feel secure.
The hotel is very clean and the staff is cordial and extremely friend.
Oli and her husband are excellent on sharing all information and making your stay a really pleasurable.
The room are clean up on a daily business and a set of towels are provided as well.
I was quite impressed of how they keep every floor clean and coffee are provided daily and a microwave is available to all on the reception.
The bedrooms are small but clean with a brand new TV provided with cable and good WiFi!
The bathrooms are shared but it’s again impressive CLEAN!
I really would like to emphasize that they rooms are pretty quite during the evening s.
My husband and I plan on return to San Francisco more often and we plan on staying o this hotel again because we loved the easy access to transportation and walk distance to restaurants, bars, pizza, you name it!

2/10

Poor

21 Feb 2026

Naser

Worse,dirtiest and bed bugs everywhere also no elevator

Partner

2/10

Poor

17 Feb 2026

Kyle

TV didn’t work, no hot water or toilet paper, no breakfast which was one of the deciding factors for my stay and I was confronted by an unhomed person white trying to get into the lobby.

Self

2/10

Poor

13 Feb 2026

Darryl

Terrible place in the middle of tweaker city. if you want to defend your life from needles and filth then please come and stay here. Disgusting place. A pile of ash after burning it would be worth more then 1 night stay

Business Self

6/10

Pleasant

03 Feb 2026

Juan Manuel

You get what you pay for. Money was tight for me. If you a heavy sleeper and don’t wake up to the receptionist arguing with the homeless at 3am that are right outside the hotel and just for a place to sleep and completely ok people under the influence coming in you should come here. I grew up in that kind of environment so it’s whatever to me. Be warm the reception wakes up at 11am in the back, so if you need to check out early chances are he won’t be there.

Self

2/10

Poor

23 Jan 2026

Suheshkumar Singh

The Bay Hotel is surrounded by homeless people and drug users (even in the door). It is not possible to open the hotel door and go out. The smell - both from the weed smoking and urination - is very harsh that it is very difficult to walk on the foot path. Sometimes, it is very scary and not possible to go out after dark. Room and toilet are dirty. In the deep or midnight, the mentioned homeless people on the road are shouting that continuously disturb the entire sleeping. Smell of smoking inside the hotel is also very harsh even suffocating. It is clearly mentioned that breakfast is included but not provided. I strongly feel that they are doing knowingly. Even though, they mention to remove from the webpage, it still appears in the page. This is my first time to drop review or feedback in this way or platform. I strongly feel that I should drop the lines is that other fellows may avoid from such experience or they would book at least knowingly. I wish that I should experience such stuff again.

Business Self

2/10

Poor

23 Jan 2026

Suheshkumar Singh

Business Self

2/10

Poor

16 Jan 2026

Tricia

We checked in to our room and checked out again about 30 mins later. When we entered the room we found a vent hanging out of the ceiling above the bed, right where your head would be. The bedspreads had cigarette burn holes in them, sheets had stains on them, and there was food on the floor - it was disgusting. There was also a chemical smell burning our eyes, the kids were crying.
When I requested another room, I was advised there were none available so I

* no lift - have to carry cases up a flight of stairs

2/10

Poor

15 Jan 2026

Ben

The room was not clean with holes through the bed sheets and cigarette burns in the walls. I was not given the room I booked as the pictures looked completely different to what I was given. Upon complaints I was only offered a partial refund with the option of checking out early.

The street is COVERED with homeless making it feel unsafe at night to walk around the streets. The room smelled of weed and the sink did not properly drain. When booking it said it would provide breakfast but when I got there they said they don’t offer it. No amenities within the room and no windows to open to get rid of the weed smell. Not worth the price what so ever and not worth booking at all.

Self

2/10

Poor

13 Jan 2026

lynda

Horrific!!

2/10

Poor

01 Jan 2026

Naeif

Terrible and worst hotel ever

Partner

2/10

Poor

13 Dec 2025

David

Horrible! It is filthy, TV didn't work, WiFi didn't work, no heat and I had to use a sheet for a towel

Leisure Self

2/10

Poor

11 Dec 2025

Victor

The staff never showed up when I needed to sleep it was very uncomfortable since all the noise from the street sneaked in and it was very unpleasant to see so many homeless people taking drugs in front of the door and no one did anything to move them to another place traveling with my daughter was a tremendous shock for her to see all this happening without any control

Leisure Family_with_children

2/10

Poor

19 Nov 2025

Leo

Horrible experience. Multiple loud guests playing loud music at 12AM!!! After hours of this nonsense the receptionist asked them to lower the volume but they did not. Then called hotels.com and they called the owner and he lied and said there was no noise. I then walked in the hallway to prove the ongoing noise to Hotels.com and prove the noise was ongoing. Further more, there was a leak from the ceiling from a shower above... And they only give you a one towel! They offered no refund, and then at checkout they said they didn’t remember my deposit and had me waiting to refund my deposit while the taxi was patiently waiting. This place is not a 2 star hotel, it’s a slum!

Business Friends

2/10

Poor

11 Nov 2025

Axel

I hope I can write \"Dump\"
🔹fire alarms removed, people were smoking weed or worse
🔹mattress was purse springs and urine spots with holes in the cover
🔹drug addicts were housed there
🔹unsafe neighborhood
🔹Loud screaming and other noises went on through the whole night

Business

6/10

Pleasant

07 Nov 2025

Mark

Staff was nice. Hotel is noisy.

Business Self

2/10

Poor

27 Oct 2025

Curran

Worse hotel our original booking was 7 days we checked out after 1st night but the hotel refused to refund inspite of us complaining. NOT Recommended

2/10

Poor

24 Oct 2025

Nathan

Upon arrival and inspecting the room and the bed we immediately booked an alternative motel and left. The bed was dirty and had a cigarette burn hole in the bottom sheet. The room was in poor condition and the motel is in a terrible area with numerous drug addicts directly outside and around the location.

Leisure Partner

2/10

Poor

21 Oct 2025

Neeraja

It was the worst hotel I was in, Not worth staying. Unclean and untidy the worst experience ever

2/10

Poor

17 Oct 2025

Luis

Muchas personas de la calla en la entrada del hotel la locación súper mala mala atención no desayuno todo muy mal

2/10

Poor

16 Oct 2025

William

DO NOT STAY HERE. place is disgusting, very loud, not a great area.

Business Self

2/10

Poor

13 Oct 2025

Samuel

Unclean, smells terrible

Friends_and_family Friends

2/10

Poor

07 Oct 2025

Emyr

Advert advertised breakfast included in the price, when I arrived for breakfast staff announce that they have not provided breakfast since the beggining of the COVID pandemic, therefore admitting that they have been false advertising for over 5 years. Advertised that there would be a microwave in the room, there wasn't. The fire detector had been ripped out in the room as well.
Room was generally clean, there was a little stains on the towels, otherwise the room was clean. There was damage to the sink in the room so needed to be careful not to cut self when using.
The room did not have any aircon so did get humid in the room.
Staff were polite and accommodating in general.
The biggest issue with this property is on the outside. The street seems to be a popular congregating place for the use of drugs. Upon arrival there must have been 20 people on the street doing drugs, their behaviour was erratic and on occasions violent. I did not feel safe going outside and I was apprehensive about them coming in as there were a couple occasions where someone would bang on the window/door.
Ultimately I would not stay here again, having explored the city a bit I would recommend a place down near the piers felt much safer around here.

10/10

Exceptional

04 Oct 2025

Mario Humberto

Room could definitely need to be a little
More clean and shower could use a little
Work since it was a little too cramped up in the room

Self

2/10

Poor

30 Sep 2025

Greg

I stayed here for Folsom Weekend. I made it to the hotel around 6:30pm & my room still wasn’t ready. There was no nearby parking & the entrance was blocked by homeless people.

The pros of this hotel: close to public transportation, lots of things in walking distance & if you’re in town for Folsom Street fair it’s walking distance. I go to 24hr Fitness & there was a gym within walking distance.

Cons: No guests, I was not informed of this “rule” until the 2nd day of my stay. Again, I was in for FSF weekend so this added a damper.
Homeless people, the perimeter of the hotel is blocked by homeless people which is intimidating & made me feel unsafe at times.
Shared bathroom, the bathroom at the end of the hall of the 3rd floor was terrible. The outlets didn’t work, the toilet is extremely close to the shower & there was no one to but my toiletries.
Can clearly hear neighbors, the way my window was positioned I was about to hear my neighbors conversations as clear as if they were speaking directly to me.
Dirty towels, my towels were dirty & had black spots
No ac
No extra lock, there’s no extra lock attachment
No parking
No rack to hang towels, they provide a sink in the room but there’s nowhere to hang towels or clothes
No one replaced my trash during my 4 day stay

Leisure Self

2/10

Poor

30 Sep 2025

Kevin

Scam . This place rents to the homeless . It’s admirable bit

2/10

Poor

27 Sep 2025

Vardan

Both hotel and expedia are terrible. I've been charged twice and hotel told me to contact expedia and expedia told me to contact hotel. After all expedia told me go and pay hotel directly and next morning I will get refunded from expedia. Next day expedia wrote me that it is non refundable and they kept my money. Avoid both expedia and this hotel as they both are terrible. 0 stars

Business

2/10

Poor

26 Sep 2025

Bousaad

Terrible

4/10

Poor

20 Sep 2025

sonny

This place is in tenderloin and a lot of homeless hangs around right at front. While i survived, i realized i should have read the reviews. It’s a relatively inexpensive place. Next to Bart train so that’s why I got it. But the location and surrounding really sucks. The room smells and the bed has blood stains… get what you pay for… would not recommend.

Business Self

2/10

Poor

19 Sep 2025

Ronald

Bay Hotel is a travesty and refuse to refund

I didn’t check in I was afraid I would get rob also there was homeless and vagrant drug users right in front of the hotel and in lobby I called hotels.com immediately the agent attempted to get my refund but the person at the Bay Hotel refused and also claimed there was no homeless or drug users in front of the property and said for the hotels.com agent to contact the manager at Bay Hotel the following morning I will load pics and video below and I’m also waiting for response from Hotels.com about this horrible situation

Self

4/10

Poor

15 Sep 2025

Applejane

The bed sheets had stain and the bathrooms are unclean. Not safe since the homeless are right outside

8/10

Excellent

15 Sep 2025

Jessica

Please please please give this place a chance! The family that owns this is absolutely amazing, and they do the best they can to keep the street outside clean and the guests comfortable. Knowing everything I know, I would stay here again, no doubt!

Business_and_leisure Family_with_children

2/10

Poor

13 Sep 2025

Ian

This place isn't for the faint of heart. The sidewalk right in front of the hotel is full of homeless people, and a lot of them were actively doing drugs whenever I walked by. When I first approached, one of the people on the street actively started insulting me and calling me slurs, which was scary because the front door of this hotel is normally locked so I had to wait to be let in.
The room itself was dire. We had a single window facing an interior space, which I thought would be nice to avoid the street noise, but it actually made the room unbearably hot even though it was *cold* outside. Running the provided fan didn't help. It also had a really heavy smoke smell for a smoke free room that actually made my eyes burn a little.
The bathroom seemed clean enough. The bed's sheets had a bunch of threads popping out and were thin, but there weren't bed bugs. The man at the front desk was nice. I did, however, end up getting a different hotel over by the Marina. I've done cheap hotels, but this was too much for me.

Leisure Partner

2/10

Poor

06 Sep 2025

Verified traveler

This place was my last option for the night don’t.

Honestly, the place felt unsafe and poorly run from the start. The front desk clerk told me their machine was “broken” and tried to get me to go grab cash from an ATM for the deposit. When I came back, he suddenly had “no rooms left” and didn’t even remember my situation clearly. To top it off, the cash deposit had magically gone up by $20. Total scammy vibes, not trustworthy at all.

Self

4/10

Poor

24 Aug 2025

Edwin

Didn’t have ac or breakfast and dirty towels

Leisure Partner

2/10

Poor

12 Aug 2025

Miguel

Very bad experience ended up leaving the property terrible condition and didn’t feel safe

Leisure Partner

6/10

Pleasant

08 Aug 2025

Christine

Downtown San francisco

Many homeless,drug users right aroubd the door of Hotel.
Breakfast advertised but none available.
Walking distance from Bart.
Cheap for downtown San Francisco.

Partner

2/10

Poor

04 Aug 2025

Jeff

The photos of the hotel are not accurate. The rooms do not look like that at all. Absolutely filthy conditions in the room and in the bathroom. Beware they charge you a $20 deposit when you get there. When I went to check out early in the morning, no one was in the lobby And I had to leave. So I did not get my $20 back. The sidewalk outside of the hotel is packed with homeless people with trash, The and urine everywhere. Dirty bedding, holes in the walls, terrible odors throughout the entire building. Do not stay at this property!

Leisure Self

2/10

Poor

20 Jul 2025

doreen

Nothing

6/10

Pleasant

01 Jul 2025

Geary

GOOD: Its 1.5 blocks off market. Central located to theaters, chinatown, shopping, Convenience markets, Clean y owners are a comodatinge...

BAD: Lots of homeless, addicts y dealers (sketchy neighborhood). When I was checking out there was noone around to check me out

2/10

Poor

24 Jun 2025

Jackie

I booked 3 hotels on this site. The first 2 hotels looked like a good deal until we were told we had to share a bathroom with other hotel residents and were located in the worst part of the city. Transients were piled up in front of the property and up and down the street. I was afraid to get out of the car since most of them were arguing with themselves while mucus spewed from their noses and mouth. The advertisement did not include sharing a bathroom. Horrible is an understatement.

Business

2/10

Poor

23 Jun 2025

Verified traveler

Terrible stay

This hotel is in an area known as ‘the pit’ where homeless-ness and crime is high(we were warned by the customs officer not to walk the streets after 8pm, not to walk near crowds and advised take Ubers door to door). With nowhere else to stay we checked in, side- stepping homeless on our way in. The reception manager was very welcoming and friendly and tried to assure us there was nothing to worry about. The rooms were basic (as expected) but they were grubby and furniture & walls damaged. Before we had even got our bearing the manager bought us a change of bedding and offered to have our room cleaned, without prompting! We went out and a homeless person barged their way in on our return. That night we didn’t get any sleep due to the very loud people staying - TVs blaring, shouting and not pleasant language (it sounded like homeless had been allowed in to stay). A fight broke out in one room, furniture smashed and the police called (we heard the conversations through the walls). We genuinely feared for our safety. Next morning there was no sign of the reception manager, no breakfast or even drinks (no kettle in the rooms only a microwave and fridge). So we booked another hotel and checked out, with no refund and my message to hotels.com has been ignored.
I do not recommend this hotel - I was skeptical of some of the reviews but all the negative comments are true. I will not be booking this hotel again.

Friends_and_family Family

2/10

Poor

22 Jun 2025

Michael

My wife and i had to share one towel to shower with. There was no fitted sheet to cover the mattress protective cover. Just a loose sheet and a rhin comforter There was a hole in the wall stuffed with a trash bag to cover it.

Leisure Partner

2/10

Poor

16 Jun 2025

Shiraz

Staying here was a terrible mistake. The staff were extremely rude, and the entire property was old and filthy. Our bed sheets had holes in them, and the room had a strong, unpleasant odor. The bed was uncomfortable and made constant noise, making it nearly impossible to sleep through the night.

The walls are extremely thin — you can clearly hear people taking showers, climbing the stairs, and even loud noises from the street throughout the night. The lack of sound insulation made the stay even more unpleasant.

To make matters worse, it took us almost 30 minutes to check out in the morning because the front desk was closed. After a long wait, someone finally emerged from a back room, clearly just waking up and still yawning — and this was at 9 a.m.

Leisure Partner

2/10

Poor

21 May 2025

sundaresh

This should not be on Hotels.com

The hotel itself is not a great location which is ok and for the price that would be ok, but the hotel and the room itself were no where compared to what was shown in the pictures. The manager was very receptive but looks like not a lot. Is under their control as they may have instructions from the owner to rent out rooms to fill the hotel.

The room I got did not have air conditioning, the walls were broken and patched up, the floor was not clean and sticky with dust on the floor. The bathroom was not completely clean, the shower area did not have any railings or counters to keep any toiletries. The towels given were bad and had steins on them. I requested for exchange and even the exchanged ones were not good. The room had a fridge that was half functional, a microwave that was smelling bad and a TV that did not work. It would have been ok if they did not have these, as opposed to having them at such conditions. Also, what was the minimum excepted that the rooms are neat. The cleaning was not done on a daily basis and when asked I was told that you have to pay tips if you wanted that. They cleaned my room once for a period of stay of 5 days and even after cleaning it was bad. (See the photos attached).

The worst part was people smoking weed from other rooms and people were so noisy in other rooms and my room start reeking of the weed smell on the last day. The manager and I went and asked people not to smoke and I was asked to keep my room open to let the smell go away 😳

2/10

Poor

18 May 2025

kollin

Never again

The room was absolutely disgusting and I really want a refund. The guy at the front desk literally told me that “the room isn’t disgusting, but you should lower your standards” there were stains all over the bed. And the floor was sticky, and most of the furniture was broken. Ended up just driving home because you couldn’t sleep there. Also check in was at 3 but was told we couldn’t go to the room until it was cleaned at 6pm

Business

2/10

Poor

08 May 2025

Pooja

The place was terrible. There was not a dustbin in the restroom. None of the amenities were working. No air condition, the breakfast they served was expired.

Leisure Family

2/10

Poor

05 May 2025

Brooke

It was so bad I didn’t stay the night - not at all as pictured, in a very unsafe area, smelled so so bad

Self

2/10

Poor

05 May 2025

Ashneel

????

2/10

Poor

07 Apr 2025

Terri

The reviews are accurate. Seems to be family run. Male at the facility is incredibly rude. Walls are
So thin. The area surrounding the hotel is not
Great.

2/10

Poor

04 Apr 2025

Makayla

this was horrible the bed had bugs and hair in it and it was a shared bathroom. also in such a sketch area and no parking

Leisure Partner

2/10

Poor

27 Mar 2025

Celine

In addition to being in a neighborhood that reflects deep American poverty, the word that would best define it is dirty. Everything is dirty, the room, the bathroom, the entrance staircase... When I arrived and was shown to my room, the smell of cigarettes and the smell of people who had previously occupied the room filled the room as soon as the door was opened. After seeing a second room, smelling of weed this time, I was offered a third without the smell of cigarettes or weed, but dirty... The manager had taken the time to take the toilet spray to perfume the room when I was waiting at the hotel entrance. The sheets, towels, table and sink were dirty (traces of mascara, pantyhose, etc.). As for the floor, it deserves a paragraph of its own (sticky enough to hold your best posters for the next decade). I was initially refused breakfast, even though it was included in the price, because “there are fewer people than last week”. I insisted and got a reheated coffee, probably from the week before. On the day of departure, I asked for my bag to be kept for the day, and was asked to pay $20. It was too much! I refused and expressed my dissatisfaction with the stay. He agreed to keep my bag free of charge on condition that I didn't write any negative comments, “that's up to you”, I was told.
As a result, this hotel fits in perfectly with its surroundings and the people who live there. Tourists, it is to be avoided absolutely, as is the neighborhood.

Leisure Self

6/10

Pleasant

25 Mar 2025

Jenner

its so loud i cant sleep properly

Leisure Self

2/10

Poor

11 Mar 2025

Shawn

I was harassed by a peeping Tom and there were dust mites and or bugs that irritated my skin.

Business_and_leisure Family

4/10

Poor

27 Feb 2025

Verified traveler

Easily the Worst Hotel I've Ever Stayed at

Rough neighborhood. Screaming people outside and in the hallway made sleeping extremely difficult. I had multiple people try to come into my room in the middle of the night. Eventually, someone started banging on my door while jimmying the handle. I had to jam the chair infront of the doorhandle for an extra layer of security. Sheets were dirty, overall a layer of stickiness on everything in the room...it just felt grimy. I only stayed one night of my two night reservation because of how unsafe I felt. Owner refused to refund the 2nd night because I didnt tell him about the issue until after the fact, but it felt too unsafe to leave my room at the time it was happening.

Business

2/10

Poor

19 Feb 2025

Luis

This place its the worst place I’ve ever been.
This place nasty dirty noisy smells bad.
When I reserve it on the pictures were such lie
around the area tons of homeless people.
I don’t understand why they have to lie to people
to stay in this place. 😡

Leisure Family

2/10

Poor

18 Feb 2025

Dane

Sad state of affairs

Someone from the hotel called me because they were closing at midnight and I had not checked in yet. They said they cancelled my reservation and hung up on me! I had to go find another hotel at 2am and pay a lot more. AND they didn't refund my money.

Self

2/10

Poor

28 Jan 2025

Jose

So dirty. There was a blanket with poop and pee on it in the shared bathrooms and it wasn’t cleaned the entire time we were there. They didn’t have extra towels and the towels they did give us were stained.

2/10

Poor

16 Jan 2025

Neil

Limited response to get access. Very noisy and on the edge of homelessness

6/10

Pleasant

26 Dec 2024

Anthony

Lots of challenges in the surrounding area Staff tries to keep up but its a battle Ive stayed here two times before could use a freshen up !!!!

Leisure Self

2/10

Poor

12 Nov 2024

Felix

Everything is dirty.

4/10

Poor

31 Oct 2024

Isis

Hotel property has not been properly taken care of. Old furniture, stained towels, old sheets. Like all SF the outside was surrounded by homeless people. Staff was nice and friendly.

Business Self

8/10

Excellent

30 Oct 2024

Monica

For the area, the room was nice and clean but outside the property is the Tenderloin district.

Leisure Partner

2/10

Poor

12 Oct 2024

Jemma

The lady on reception was lovely, unfortunately it’s the only good thing I can say about the place.

The location is terrible, so many homeless people in large groups outside made it feel very unsafe and I can’t even describe the smell. I had to get taxis straight from the door to where I needed to go, luckily it was only for one night.

I suspect the homeless are using this hotel as it’s so cheap. They are either partying or arguing in the corridor until at least 4am. It feels very unsafe, I didn’t sleep. The room itself came with dirty bedding, bath sheets and a horrible smell.

HONESTLY PLEASE pay the extra and go somewhere clean, safe and comfortable. I waited until it went quiet in the corridor and left as soon as I could in the early hours.

Friends

2/10

Poor

05 Oct 2024

Angelina

This property was surrounded around an area where it felt extremely unsafe. Most of the photos online are either ai generated or pulled from somewhere else because they are false advertisement.

Leisure Partner

8/10

Excellent

21 Sep 2024

Rocio

The staff was friendly and helpful. He gave us great us suggestions of places near by to visit and eat. The continental breakfast was good it included several drink choices( coffee, milk, orange, cranberry and lemonade juice) and cereal or toast. They also provided a once use toothbrush and toothpaste. There's are homeless around that area and can be noisy.

Leisure Partner

10/10

Exceptional

12 Sep 2024

Jennifer

Area around hotel is sketchy, but hotel itself and staff make up for it. Definitely will be making it my go to spot when visiting SF

Leisure Partner

2/10

Poor

21 Aug 2024

quan

It's completely a very horrible place.All the homeless people around, dirty, noisy and unsafe.

Leisure Family

6/10

Pleasant

19 Aug 2024

Alisa

The shared bathrooms didn’t lock. Don’t get a shared bathroom as it felt very unsafe and anyone could walk in while I was having a shower.

Leisure Partner

4/10

Poor

12 Aug 2024

Verified traveler

very dirty, shared bathroom not cleaned at all. no parking at all.

2/10

Poor

30 Jul 2024

Yasmin

I couldn't sleep because there were fights from the other guests, very loud and lots of shouting all night.

10/10

Exceptional

29 Jul 2024

Steven

The room was impeccably clean. The family that runs the establishment was polite and welcoming. In the middle of the blight that is the tenderloin in San Francisco this is truly an oasis that I look forward to being their guest again in the near future

Leisure Self

2/10

Poor

29 Jul 2024

Jessica

After my stay here I learned the surrounding area (Tenderloin) is not a safe neighborhood, many unhoused people, loud music, and sirens through the night. Guest in another room yelled literally the whole night, the police arrived in the morning after a fight broke out. No staff was present the whole night or in the morning at when I left. I had an important meeting and had to cancel due to lack of sleep. I was suppose to stay for the weekend, canceled and found a new hotel. After following up with hotel staff I was told “I have no control over what guests do, it’s Friday people party and drink”. We had a no smoking room but there were cigarettes outside on the window sill. The picture of our room with private bathroom makes the room look nice but don’t be fooled! If you’re from Los Angeles this is the equivalent to staying in Skid row. I asked the hotel for a refund and they denied my request, I am waiting on Expedia to respond. Don’t make the mistake I made, specially if traveling with your children!

Business_and_leisure Family_with_children

4/10

Poor

27 Jul 2024

Shawn

Dirty towels were left in our room

8/10

Excellent

20 Jul 2024

Jeff

This is as best as you’re going to get in San Francisco in summer peak tourism with privacy instead of a hostel. The only drawback I see is there’s only a fan so if it’s one of those rare once a year 100 degree days in San Francisco you’ll be hot as the room is already warm at night which most women would probably like but guys will heat up. You have to park a mile away unless you want to pay $31 a night at the garage next door. Theres no private bathrooms but that wasn’t an issue for me

Leisure Self

4/10

Poor

19 Jun 2024

Sandra

You share a Restroom with other guest and there is no air-conditioned. Sleeping with the window open hlps cool the room but you also get all the loud noise from outside of cars passing by and people screaming on the road all night long making it hard to sleep. The staff was really friendly though.

10/10

Exceptional

04 Jun 2024

Verified traveler

Close to downtown, Metro, bus stop …. Not a nice area but for this price really ok.

Self

4/10

Poor

30 May 2024

Donny Che

I was sorely disappointed to find that the \"free breakfast\" consisted of nothing more than some stale pastries and a selection of cereals. There was no hot food available, and the options were extremely limited.

To top it all off, when I went to pour myself a cup of coffee, I discovered that the coffee was cold.

Leisure Partner

10/10

Exceptional

23 May 2024

Zhufeng

Wonderful hotel to stay at SF heart, great place, great price

Leisure Family

2/10

Poor

19 May 2024

William

This place is a JOKE.

It's a NIGHTMARE. Don't stay here. Spend extra money and get the hell out of that area.

Partner

6/10

Pleasant

15 May 2024

Daniel

Gateway of last resort

The hotel is an option in case you want to save money and you are not looking for something comfy. It is a gateway of last resource

Business

2/10

Poor

11 May 2024

Aye Aye

They're accepting homeless in stay

8/10

Excellent

28 Apr 2024

Glenn

Recommended for solo travelers on a budget. Hotel is clean. Rooms have a refrigerator and microwave. Area is tenderloin so much homelessness and crime. Be safe when leaving hotel and hotel is a good deal for price range.

Leisure Self

10/10

Exceptional

28 Apr 2024

Rehan

It is not too expensive place to stay in bay area.

Business_and_leisure Self

2/10

Poor

22 Apr 2024

On top of bed dirty pulled the covers off bed yuck inside bed dirty shared bathroom nasty meaning blood splats on wall floor dirty hallway had dog pooped disgusting

Leisure Self

4/10

Poor

05 Apr 2024

David

No bathroom’s in your room. Filthy hallways. Crazy, loud tenants. Awful smell throughout. Showers had no hot water. Will never stay at this place again.

Leisure Family

2/10

Poor

01 Apr 2024

Janina

In contrary to expectations, UN plaza is definetely not the area you want to be in San Francisco. (Maybe inform yourself about „tenderloin“ in SF) Dirty, dangerous and pee smell everywhere. Not to forget about the illicit substances and people in sleeping bags and shopping bags atop their heads infront of the hotel. Ubering home in the night to avoid the criminalism. Definetely not recommended to single woman. The shared bathrooms look like a spring break party every day. The towels although were clean were dirty looking. 3 hours of sleep because of constant noise of other guests or door shutting several times a night. Not even the price was so low that it can justify this badly experience.
But the staff was very friendly and helpful.

Business_and_leisure Self

10/10

Exceptional

30 Mar 2024

Kate

A tenderloin delight!

Extremely helpful and painful as I had esome personal challenges when it came to dealing with payment and timing.....

Self

8/10

Excellent

11 Mar 2024

John Gerard

Good service

Business_and_leisure Self

4/10

Poor

03 Mar 2024

Eric

It was in the right location at the right time, and was a safe

4/10

Poor

28 Jan 2024

Verified traveler

The hotel residents are longer term residents with a lot of conflicts among them… the noise throughout night because of the residents argument was very intrusive…lots of yelling and cursing!

4/10

Poor

06 Jan 2024

Johana

The area where the hotel is located is dangerous and ugly and dirty, it is full of homeless people, illicit substances and garbage, I do not recommend it.

Leisure Family

2/10

Poor

31 Dec 2023

Lionel

Horrid establishment

Canceled my room last minute.

Self

8/10

Excellent

15 Dec 2023

Leah

The property was great for the price. I was in close proximity to the conference center and I had a fridge and microwave in my room. The staff were kind and provided me even with an additional blanket because we were there during winter. However, there are some things outside of the direct control of the property that must be considered. The surrounding areas made it difficult to walk to any nearby locations. I did not feel safe waking anywhere near the hotel so I Ubered to and from the location.

There are a few items that could be added to the property that would increase a lot of my ratings. The ability to have heating in the room that we can control, additional blankets, cleaner showers (some smelled of urine), and a more improved continental breakfast. The breakfast for example had milk jugs and orange juice containers that looked like they were pulled from a shared family fridge. Nothing looked fresh and there was always limited supply of items.

In summary, I would still probably stay again because of the price and the close proximity to many big things in the city. Knowing what I know now, I would bring my own items to make myself feel more comfortable but the breakfast could defintley be kicked up a notch since it’s offered as a benefit of choosing this hotel.

Business Partner

4/10

Poor

09 Dec 2023

Catherine

The property is not in a very good location there were lots of homeless people in the vicinity so at night it did not feel safe. The hotel itself was not great the towels although were clean were dirty looking. We had our own bathroom and although it was clean it wasn't great. The window looked at a brick wall and other rooms it was incredibly noisy at night either other residents or neighbours but the noise went on loud music and shouting until about 3am and then started up with banging doors at 6am. We didnt pay a lot for the room but it was very badic.

Leisure Partner

10/10

Exceptional

13 Nov 2023

Richard

The man at the front desk was super cool, I didn't get his name....but that place was exactly what I needed for the weekend I was there! Room was clean, bathroom was clean! To the bay hotel....thank you for everything!

Friends

6/10

Pleasant

09 Nov 2023

Amanda

The bed was okay, the room was clean and secure. The front desk guy was so nice and helpful. Do not expect any extra amenities and the bathroom is shared. It’s like a well kept hostel with private rooms. Oh there was cereal and toast and coffee in the morning so that was neat.

Leisure Family

10/10

Exceptional

03 Nov 2023

Megan

Best stay ever

Comfortable stay clean nice employees big room nice location.

Partner

4/10

Poor

24 Oct 2023

Kevon

Staff was the best and only part that I can say I enjoyed but to be fair I guess I set the wrong expectation, if your cool with Hostel like set ups then its not that bad but that was a first and last for me.

Business Self

8/10

Excellent

22 Oct 2023

Andrew

Staff was great. Whenever I ask for something if they had it they made it available to me

Business_and_leisure