BEI San Francisco Trademark Collection by Wyndham

United States , San Francisco Area - CA
SAN FRANCISCO, 50 Eighth Street
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100 reviews shown

8/10

Excellent

11 Mar 2026

Cathy

There is a nice restaurant right across the street Turquaz SF that is great for a meal or dessert.

10/10

Exceptional

11 Mar 2026

Yao

Good place to stay. Walking distance to Bill Graham Civic Auditorium

Friends

2/10

Poor

28 Feb 2026

Jack

I checked in and the room was covered in bleach spots. I went to the front desk minutes after walking in and they told me they have accounted for it and I won’t be charged.

I checked out this morning and they took a large portion of my deposit and then told me I have to wait until Monday to speak with someone about it.

I will never stay here again

Self

10/10

Exceptional

28 Feb 2026

Ozgur

Nice and clean

4/10

Poor

23 Feb 2026

Raul

The bed was almost on the floor, and in checking out I get all these resort fees and a parking fee! All this should have been up front, if I would have known I would have looked for another hotel at that price! Why did I have to pay all this made up crap!

Partner

10/10

Exceptional

22 Feb 2026

Andres

I really like because they have a lot security!

Family_with_children

6/10

Pleasant

20 Feb 2026

Alejandra

Camas muy pequeñas .

Family_with_children

10/10

Exceptional

18 Feb 2026

Faviana

room was clean parking was easy

Partner

4/10

Poor

17 Feb 2026

Destiny

A lot of what looked like blood stains had to switch rooms, very plain rooms but workers were very nice

Friends_and_family Friends

10/10

Exceptional

16 Feb 2026

Evelyn

The room was spacious and very clean. The staff was very nice would definitely come back.

6/10

Pleasant

16 Feb 2026

Lindsay

Elevators don’t work. There was only 1 working . They don’t notify you when you get a delivery so anyone can take it.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Visha

We stayed at BEI San Francisco, Trademark Collection by Wyndham and honestly we’re not sure why it gets some bad reviews — we had a great time. The staff were some of the nicest and most welcoming we’ve experienced, which really made the stay feel comfortable. The hotel has a clean, minimalist design that we personally loved, and everything felt simple and modern.

We know some reviews mention the surrounding area or mixed experiences, but for us the stay itself was smooth and enjoyable. Overall, a great experience and we’d definitely stay again.

Leisure Family_with_children

10/10

Exceptional

12 Feb 2026

Giuseppe

Good for the price

2/10

Poor

09 Feb 2026

Julia

Room was dirty. Hair on bathroom walls and stain on the sheet. No refrigerator. Bed was super uncomfortable and locatuon not very safe.

Partner

6/10

Pleasant

08 Feb 2026

William

Pretty average, especially for the price we paid (2.5-3x normal) during Super Bowl weekend. Also paid $35/day + tax for amenities - fitness room very sparse without towels or cleaning wipes, even though they recommend cleaning equipment after use. Not sure if there are any other amenities. Maxwell House coffee in room and virtually no bathroom amenities. Only 4 towels. Elevators old. Positives - good ice and filtered water machine on every floor, clean room, comfortable bed, refrigerator and safe in room, and friendly staff. Old elevators. Self parking $55/day plus 14% tax.

Leisure Partner

8/10

Excellent

08 Feb 2026

Asia

Room matched the description. Good central location to everything

6/10

Pleasant

08 Feb 2026

Christopher

Staff was nice, room was pretty basic, not worth the price that was charged.

4/10

Poor

03 Feb 2026

Omar

Photos that are on their page are not updated accordingly to what it looks like currently. It needs a huge update or just a better managerial system since a lot of things were dirty and stained scratched and damaged and moldy. How much instruction once you get there you're pretty much have to figure it out yourself Plus couldn't really understand a person at the front desk

10/10

Exceptional

31 Jan 2026

Libier

Clean room, friendly staff and great location.

10/10

Exceptional

30 Jan 2026

Pa Nhia

Clean floor

10/10

Exceptional

27 Jan 2026

Michael

Satff was super friendly

6/10

Pleasant

25 Jan 2026

Amal

Not too sound too picky. Too much minimalistic design. Didn't even have a drawer or dresser. All the wires for the TV, cable were visible; aesthetically unpleasing for a 4 star hotel.

8/10

Excellent

25 Jan 2026

Brandon

Great location for BG shows.

Leisure Friends

6/10

Pleasant

24 Jan 2026

Emma

After paying $180 per night, midweek, through Expedia, the hotel charged an added $41 per night amenity fee. There are very minimal amenities here.

Leisure Family

10/10

Exceptional

23 Jan 2026

Jessica

Clean rooms, staff was friendly, check in was easy

Friends_and_family Friends

8/10

Excellent

23 Jan 2026

Michael

The rooms were okay. But it would have been a horrible stay in my first room. Yolanda worked her magic and got me a better room, which made all the difference.

Business

8/10

Excellent

21 Jan 2026

Hector

Hotel well located near city hall opera and sf public library…. Rooms clean bright beds comfy … parking easy with in out access… staff very helpful

Business

4/10

Poor

21 Jan 2026

Roxanna

Such an awful experience. Towels smelled bad, replacing them did nothing as it’s an issue of how they wash them. Room had stains on floor and walls. Outside is terrible, unwalkable area, dangerous, noisy. Room next to mine had a speaker at around 11 pm on a weekday- had to go down to the lobby 4 different times and they did nothing so they ultimately switched my room when I came down for the 4th time. Was supposed to be an “upgrade” however was the exact same room. I checked out three nights earlier than my stay was.

Business Self

2/10

Poor

19 Jan 2026

Whitney

The stay was awful. PGE shut off power to the hotel and all amenities were shut off. We came for one night and were super excited about our one night away from our three children to see a play at the Orpheum and the hotel was very lacking. So disappointed. And when we asked about waiving fees or compensation for the room, the hotel said they would discount our parking pass, but we paid full price.

2/10

Poor

17 Jan 2026

Jamie

They have old carpet that is very worn and stained. I asked for different room with better carpet; ot got worst. Six different rooms and all the carpet was the same 😩. The room is basic and only 1 step up from the motel.

Business_and_leisure Family

10/10

Exceptional

14 Jan 2026

Jonathan

Clean room, good water pressure, heater was a bit noisy, reception and staff were very friendly aefficient at che

Business

6/10

Pleasant

13 Jan 2026

JOSHUA

No frills hotel. It feels like they spent all their money on the lobby. Rooms were ok, minimal. Shower curtain was missing liner and hair in the shower. Not sure what was going on with the elevators, but had to use the service elevator half the time. It was centrally located and easy to get around. If you just want some place to lay your head, it’s not bad.

Leisure Self

6/10

Pleasant

11 Jan 2026

Amy

Bad AC .. dirty Comforter. Hidden fees like everything in Sf

Business_and_leisure Partner

4/10

Poor

07 Jan 2026

Jacqueline

It was our first time in SF and we decided to go for New Years. Upon arriving the host at the check in desk did not greet us, was not informative, and dry. Usually hosts are very enthusiastic, they are informative and go the extra mile. On top of that I was charged double than what I thought I payed for. I am aware of deposits etc. but these were extra extra fees that totaled to double the price. Parking was not only $50 PER NIGHT but very sketchy. There was no security guard and anyone could just go in the parking structure. There were “ PARK AT YOUR OWN RISK HOTEL IS NOT RESPONSIBLE FOR ANY BREAK INS” there were a lot of these signs. Too many in red. If that wasn’t bad enough the ROOM was disgusting!!!! STAINS everywhere on the carpet, mold in the restroom, room phone was old and not working! I was so disappointed that instead of staying the full 4 days we stayed just that 1 night and booked at a nice 4 star hotel. (That was exactly what they advertised) picture and price matched what was online. Along with information that this HoTEL DID NOT Provide!! I was with my 2 children and did not feel safe by staying there. I’m not usually a complainer and do not write reviews but I just had to say this. I’ve have stayed at 2 star hotels better than this “ 3 star hotel”. Definitely NOT WORTH THE EXTRA EXTRA FEES!! DO NOT RECOMMEND!!! DEFINITELY DO NOT STAY THERE WITH KIDS!!

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Jose

Very clean room

Leisure Friends

2/10

Poor

03 Jan 2026

Raul

Clean room

Leisure Family_with_children

2/10

Poor

03 Jan 2026

Raul

The towels were unclean. smelled horrible... bathroom was not clean and has remains from a previous traveler. When I arrived, I was waiting for the elevator in the parking area for 30 min. I ultimately decided to take the stairs to check in. after checking in I was charged nearly 400 dollars more than what I had agreed on. Once I checked out I was not given a receipt and was told to call back another day because they couldnt do it.

Leisure Partner

2/10

Poor

02 Jan 2026

Major

At all not good

6/10

Pleasant

02 Jan 2026

Gary

The staff were good although it seemed as if there was no heat and they looked cold.

Friends_and_family Family

2/10

Poor

31 Dec 2025

Ryan

toilet was vommit, elevator doesnt work, parking is expensive, bad service.

Friends

6/10

Pleasant

29 Dec 2025

Jessica

Parking was safe & secure. The rooms are old & not well maintained

Leisure Friends

2/10

Poor

22 Dec 2025

Saeed

cancelled

10/10

Exceptional

21 Dec 2025

Jose

Very clean room and staff are very nice.

4/10

Poor

18 Dec 2025

Christabelle

Streets were blocked an

8/10

Excellent

16 Dec 2025

Brigitte

The staff was courteous. Room was clean. It was fine.

Leisure Self

10/10

Exceptional

15 Dec 2025

Simone

Great staff. Beautiful room.

Friends_and_family Friends

6/10

Pleasant

10 Dec 2025

Kathryn

Clean rooms but Super thin walls.

Leisure Friends

8/10

Excellent

07 Dec 2025

Chanly

4cv7

8/10

Excellent

06 Dec 2025

Jennifer

Yes

2/10

Poor

29 Nov 2025

Quinn

Room was disgusting and dirty

Friends_and_family Family

6/10

Pleasant

27 Nov 2025

Mark

Ice machine was not working on my floor and tried to call it in a few times, but no one would answer. Elevator light was flickering inside and the elevator it's self seemed sketchy. Maybe it was just me. Other then that the place is fine. Just wish the beds weren't so low to the ground.

6/10

Pleasant

24 Nov 2025

Audrey

Rooms definitely need an update. Carpets were stained and showers were okay. Kinda weird though that all the rooms on my side of the hallway could access each other via balcony…didn’t feel super safe… all the guest elevators were broken so we had to use stairs or service elevator. Staff and parking were nice though.

Friends_and_family Friends

10/10

Exceptional

24 Nov 2025

Roberto

Safe great free parking and clean nice room

Friends_and_family Family

2/10

Poor

23 Nov 2025

Adrian

Only one elevator working …. The windows were super dirty ….. could hardly look outside

Partner

8/10

Excellent

23 Nov 2025

Daniel

Clean room, great accommodation but really upset about the parking fee. Before it was free (which is why I would go there) but now it has a huge fee.

Leisure Self

4/10

Poor

23 Nov 2025

Elizabeth

Walls are paper thin. You can hear everything from the other rooms to the street noise outside. Carpet was badly stained. Only one elevator works so there are long delays and even when the elevator finally does arrive it’s completely packed. The only positive aspect is that the staff was friendly.

10/10

Exceptional

23 Nov 2025

sharmiane

Convenient location

Friends_and_family Friends

8/10

Excellent

22 Nov 2025

MARK

Friendly staff

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Lou

Friendly and informative staff..easy parking...dining suggestions...room clean and safe..!!!

Self

6/10

Pleasant

21 Nov 2025

Trizze

Only 1 elevator for the whole building and it was so slow. We have to climb up 12 flights of stairs to get to our room.

Leisure Friends

6/10

Pleasant

21 Nov 2025

John

The downstairs lobby is clean and presentable, but we found of the 4 elevators all were down but the back hall service elevator day one. Day 2, one main elevator, which requires key card access, was running. Access to the service elevator did not require card access and remained available, bypassing the security card access requirement. Carpet in the hallways and rooms were dirty and stained and the dirty room windows did not allow us to appreciate the city view. Staff were polite, helpful, and courteous!!

Business Friends

8/10

Excellent

16 Nov 2025

ninos

Great prize and location!

Leisure Friends

10/10

Exceptional

16 Nov 2025

Agnes

Property is nice but outside area feels unsafe

Leisure

10/10

Exceptional

14 Nov 2025

Mark

Great stuff, and clean rooms!

Business_and_leisure

4/10

Poor

02 Nov 2025

Natasha

Room was not clean

2/10

Poor

28 Oct 2025

Richard

Really really really bad

Leisure Friends

2/10

Poor

27 Oct 2025

Cymon

6/10

Pleasant

27 Oct 2025

Sandra

Shower was dirty and did not drain properly. Also, had no airflow. Main lobby was clean and updated, hallway floors could have been cleaner.
Lobby staff was very pleasant.
Elevators were not working, only 1 or 4. Making wait-times for elevators well over 5 minutes.

Leisure Friends

10/10

Exceptional

24 Oct 2025

Jazmin

I’ve stayed here multiple times and every time the staff is always sweet and have a smile on their face. The rooms seem to be clean besides the bathtubs they always seem to be dirty or clogged and there’s always just the 1 main elevator working and it takes forever but other then that it’s enjoyable!

Partner

8/10

Excellent

20 Oct 2025

Henry

It’s was good but the elevator didn’t work had to use stairs most of the time there

Friends_and_family Friends

10/10

Exceptional

20 Oct 2025

Ariana

Amazing!

8/10

Excellent

20 Oct 2025

George

Great stay

Self

10/10

Exceptional

20 Oct 2025

Francis

The front desk folk were phenomenal: cheerful, kind, and helpful. The room itself? It... could use some good deep cleaning/refreshing. The hallway carpets look like someone put too much bleach everywhere yet it was still dirty. There was also a gap in my door and I could hear every person walking by. Overall, good value, great customer service, moderately poor condition. I'd stay again, but only if I didn't have other options.

Self

2/10

Poor

13 Oct 2025

Shamira

There was people parking there for a play and only one elevator worked which only holds 5 people. There were drug addicts and homeless people sitting in front of the building and coming inside the building. The hotel is not as clean in the inside and the towels was hard. We was told that they just got rid of the towel company and looking for a new one. The overall experience was horrible and I will never in my life recommend this hotel to anyone, not even my dog. Don't be fooled by the pictures on the website. With all the drama going on they did not even want to take nothing off the price of the room.

Leisure Partner

4/10

Poor

13 Oct 2025

joshua

If nostalgia for 1990s dorm life is your thing, you’ll love this place. The room came with authentic retro carpet stains, furniture that screamed “IKEA dropout,” and a décor theme best described as institutional beige.

Furnishings were minimal in a way that felt philosophical — just a bed and a counter doing triple duty as desk, dresser, and TV stand, hovering bravely over a lonely mini-fridge. Think of the last decent hotel you stayed in, then remove everything that made it comfortable.

Bonus features included a pubic hair clinging to the shower ceiling (a bold design choice) and an elevator light show flickering under a five-year-old inspection sticker. But hey, the property was almost okay — if you squint and lower your standards.

6/10

Pleasant

11 Oct 2025

Kevan

The rooms came at a reasonable price, so I suppose you get what you pay for. I’m used to paying that price in most areas of the country and finding nicer facilities. All the carpets in the building were torn up and ugly. Clearly not changed for decades. The room and the entire facilities just seems rundown. The neighborhood is filled with junkies. I'm aware this is not the fault of the hotel owners. It's just a shame.

Leisure Friends

6/10

Pleasant

10 Oct 2025

Ericelle

The elevator did not work, and there was human feces right outside the building. The front staff was super nice but

10/10

Exceptional

05 Oct 2025

Francis

Stains on the floor. Other than that, it was a beautiful experience. Thank you guys!

Leisure Self

6/10

Pleasant

05 Oct 2025

Matthew

Only one elevator worked. The staff was knowledgeable and helpful.

Leisure Self

8/10

Excellent

04 Oct 2025

Brent

Okay stay. Not the best

It was an okay stay. There were stains in the carpet. Bathroom tiny for executive high floor, no standing mirror or lamps on the side of bed. The ac unit blew out the last night we were there.

Partner

8/10

Excellent

04 Oct 2025

Daniel

They only had one working elevator for a 10 story building. I was at the same hotel 3 weeks earlier and they only had one elevator working then too.
The windows were also very dirty and the carpet needed to be replaced. Other than that it was ok

Partner

10/10

Exceptional

03 Oct 2025

Maricarmen

Great place!

Leisure Partner

10/10

Exceptional

02 Oct 2025

Jessica

It was a great experience

Friends_and_family Friends

10/10

Exceptional

02 Oct 2025

Amanda

We stayed here for a concert at the Warfield which was walkable from this hotel which is why I chose it. There were plenty of good eats within walking distance and the staff were very helpful and friendly!

Leisure Partner

4/10

Poor

01 Oct 2025

John

The hotel doesn't seem to be concerned that during a very busy event, only 1 elevator is operational.
picture a 14 floors hotel almost at capacity with only one working elevator. ABSOLUTELY not ok.
and then has the AUDACITY to charge a $35 daily fee called \"destination fee\".
no restaurant, no bar, no breakfast, and $5 laundry room. THIS IS ABSOLUTELY NOT OK AND I WILL BE FILLING A DISPUTE WITH MY CC COMPANY.

Business_and_leisure Friends

6/10

Pleasant

30 Sep 2025

THOMAS

The room was very clean, yet very basic. No refrigerator, no full length mirror. The bed and bathroom were fine. When calling the front desk, before I checked in, no one ever answered. Plus, of the 4 elevators in the hotel, only ONE was operational. Given the rate, these things could be improved. Also, if driving, traffic can make it almost impossible to get around.

Leisure Friends

6/10

Pleasant

29 Sep 2025

Francisco

The staff was great everyone was very helpful and kind. The lobby was nice. The room was ok but the carpet had some stains. It didn’t come with water bottles either so we had to have refreshments delivered. The lights in the room were automatic bright and kept turning on in the middle of the night when I had to use the restroom. The room was hot and didn’t stay cool so it got warm at night. The water pressure in the shower was nice and got hot fast. The location is very convenient when it came to the festival we went toss overall it was an ok stay

Leisure Partner

8/10

Excellent

28 Sep 2025

Kazuki

Everything was excellent, and very friendly staff, but the elevator wasn’t working properly.
Still 4/5 star. I will stay again!

Leisure Self

6/10

Pleasant

27 Sep 2025

Kathleen

I feel like this is the hotel version of a catfish. The lobby is nice even though the bar is closed 24/7 but the rooms are obviously like motel 6 rooms with ikea glow-ups
No floor length mirror. No desk. No dressers it was so odd

Business_and_leisure Partner

2/10

Poor

27 Sep 2025

Daniel

Broken down, false advertising, no signs, couldn’t find the

Self

4/10

Poor

23 Sep 2025

Alicia

You need to list that there will be a parking fee on travelocity. There should not be additional fees after the room is booked. I am not happy with the stay lobby looks nice but rooms are stained and dated.

Leisure Family

2/10

Poor

19 Sep 2025

Steven

Worse room ever

No dresser microwave or frig and stains on the floor. Gross!

Friends_and_family Friends

6/10

Pleasant

16 Sep 2025

Delcy

The hotel had a small incident, small fire and alarm system went off so we had to wake up at 4 am and leave the hotel till everything was safe in the hotel.!

4/10

Poor

16 Sep 2025

jeffrey

No handicap room like they said

I am a disabled Veteran and ask for a handicap room, and that's not what I got.The bed was very low to the floor hard for me to get in and out of. The bathroom had a roll in shower but NO grab bars in the shower or around the toilet. It totally awaste ofmy money

Friends_and_family Family

4/10

Poor

14 Sep 2025

Melody

Elevators not working

Business

2/10

Poor

14 Sep 2025

Daniel

THUMBS DOWN

The room we checked in was not what the picture described. Red stain in the carpet. No fridge and microwave on the floor. Toilet looked slightly used. The area around the hotel was horrible, a lot of drug addicts. Did not feel safe

Partner

4/10

Poor

09 Sep 2025

Mikel

Nice property in a rapidly improving area of the city, but go three blocks in any direction and it gets kind of rough. My biggest complaint though is the mattress on the bed was absolutely awful. Way too soft and worn out. Kept waking up with back pain

2/10

Poor

06 Sep 2025

Aubrey

I switched rooms 4 times because there were people smoking on the 4th floor patio filling my room with smoke, there was fecal stains on the sheet in another room, the a/c wasn’t working in the next room, and the shower wouldn’t drain. All this over 3 days was the worst hotel stay of my life. I have written management with no response very disappointed that Wyndham would let this property treat its customers like this.

10/10

Exceptional

01 Sep 2025

Patrick

Good but needs some work

Front desk was very friendly and helpful. Room was okay except for the very dirty rug. Had multiple questionable stains. The window shade was also not in good shape. Other than that it was okay.

Friends_and_family Friends

6/10

Pleasant

28 Aug 2025

Melissa

Probably won’t be back

The Hotel is decent condition however the elevator situation needs to be fixed. For the price of the room, the extra fee for parking and the more than anywhere else deposit leaves plenty of money to fix the elevators. There are 4 but only one was ever working and there are way to many floors for that to work. Invest in fixing your elevators!

Friends_and_family Family