Name: Hotel Epik
Address: 706 Polk Street, San Francisco, 94109, US

10/10

Exceptional

12 Jul 2026

Desiree

The room was spacious. Everything was nice
Be prepared to either valet park or use a parking garage.

6/10

Pleasant

08 Jul 2026

Juan

You get what you pay for. The property is not well maintained but the location was good for our trip.

Partner

10/10

Exceptional

28 Jun 2026

Kayla

Friendly and knowledgeable staff. Room was perfect. It was a one night stay that left me thinking “I could stay here for more than one night!” Would definitely recommend!

Friends_and_family Family

2/10

Poor

27 Jun 2026

HAKAN

Not look like on pictures,
All fake
Very small rooms,
Terrible surrounding,
Smelling and humid rooms,
We stayed last 2 days on another hotel. Colus not bear.
Some bakery on breakfast nothing else,
İts not a 4 star hotel, maybe 2 or a hostel.
We asked for refund for our not stayed şast 2 days, they refused directly, no ask, no compansate or no sorry!

Never!!!

Family

2/10

Poor

23 Jun 2026

Jordane

Bed seemed smaller than standard queen that was advertised. Asked for another ice bucket and was refused. When I did get ice the staff came up to see what I was doing.

No big deal but it was the smell! It was noxious. I was hoping it was just the lobby but it was the whole building, room included. It smelt like a million different diffuser scents blasting all at once to mask a bad smell. It hits you immediately upon entry.

Partner

2/10

Poor

19 Jun 2026

Latasha

I stayed here with my child and had a very disappointing experience. The bed frame was so cheap and unstable that it would sink, fold, and feel like it was collapsing every time I moved. I even pushed it against the wall to try to keep it stable, but it didn’t help.

The hotel offered to move us to another room, but it had the same type of bed frame. It didn’t make sense to pack up all of our belongings and move my child to another room only to potentially have the exact same problem.

The area was extremely noisy at night, with loud music outside that sounded like it was coming from inside our room. There were homeless hanging around the hotel. Definitely unsafe.

The hotel was understaffed, ran out of extra blankets, didn’t answer the phone, and our key cards stopped working. If you needed anything, you had to go downstairs and get it yourself. The “free breakfast” was basically pastries and apples.

I started looking for another hotel on the first day but wasn’t able to find one right away. By the third day, I found a room at The Mosser and immediately moved. The difference was night and day—better location, friendlier staff, better service, and an overall much more comfortable experience.

Overall, this hotel was not worth the money, especially with rates approaching $400 per night. I would not stay here again.

I was refunded for the last 2 nights I had booked but not compensated anything for the 3 nights endured.

Family_with_children

6/10

Pleasant

18 Jun 2026

Wendy

I like the coffee machine in the lobby.

Self

6/10

Pleasant

15 Jun 2026

Tiffany

The room is clean and the property is in a convenient location, but the walls are very thin. If you don’t try to find something to drown out the sound of other rooms you will be subjected to hearing them. Additionally there is no parking on site, and valet is the option for a garage that is about 10 minutes away.

Self

6/10

Pleasant

14 Jun 2026

Jack

In a bad area - could hear the street quite loudly for most of the night. Took 10 minutes for anyone to show up to the front desk. Hotel room itself was nice and clean. Hotel however had a weird smell outside the room and a few odd stains. A sign in the room said check out was at noon, but got a call at 11:10 saying I should’ve been out by 11 and that noon is not the check out time. Worked for last minute need, probably wouldn’t book again

Self

10/10

Exceptional

13 Jun 2026

Brandon

Room was very small but clean. Bed was comfy. Staff was friendly and helpful.

Partner

8/10

Excellent

08 Jun 2026

Michael

Appears new renovated, very clean, nice smelling, staff was great, room was great. The only problem was you can hear every street noise, it’s like you are I. The middle of the street. Otherwise, really a great hotel.

Self

6/10

Pleasant

08 Jun 2026

Edith

I was disappointed by the hotel, considering the reviews were good. I think they're fake, or at least unreliable. The place is in bad shape, even though they tried to cover it with flashy decorations. For instance, the shelf in the shower was broken but left in place. The hotel is located somewhere between the rich area of Pacific Heights and the very poor and sometimes scary downtown area. The window in my room opened on a busy street and even with the windows shut, it remained noisy. Staff service was just ok. I was happy I only had to stay there one night.

Self

10/10

Exceptional

06 Jun 2026

Vallian

Clean room but very small; breakfast is just pastries, tea, and coffee.

Partner

6/10

Pleasant

30 May 2026

Jonnathan

Nothing to say

2/10

Poor

28 May 2026

Luiza Erica

worse location , full of homeless around, no parking, very old hotel

Self

2/10

Poor

27 May 2026

IaLa

Not clean

2/10

Poor

25 May 2026

Miranda

I wouldn’t stay at this hotel ever again . It isn’t dirty. But the pictures are misleading . It’s a very small room with no refrigerator or microwave . The restroom is right by the bed there isn’t a lot of space like the pictures show . The first night at 6 am they were I guess putting in new floor in the hotel room upstairs from us and we were woken up to banging on the floor for hours . I went to talk to front desk about it and he just offered to stop the maintenance instead of offering us a new room. The area it’s located in isn’t the best . At night we could hear people in the streets arguing and cussing . This hotel is just poorly managed and everything is bad quality from the bath towels to the air conditioning. Would never stay here again ,

Partner

10/10

Exceptional

21 May 2026

Vernon

An amazing budget friendly option for a short term stay. The staff were above and beyond and ensured you maximized your experience. While there as no gym and breakfast was minimal, the hotel had a cute boutique vibe that made it all worthwhile.

Self

8/10

Excellent

21 May 2026

Brendan

Good staff, good value, unpleasant part of town

Friends_and_family Friends

6/10

Pleasant

21 May 2026

Kelly

We stayed overnight one night and the property is in need of significant maintenance. Our floor was buckling, the walls were paper thin (neighbors had a great night!) and the bed was years too old to be comfortable. Upon arrival, the one-way street to the parking garage was blocked off. Our attempts to call the hotel for guidance were unsuccessful as the phone was placed \"off the hook\" for the day due to too many spam calls received. We eventually found parking, but it started our stay off to a bad start. Although the room was inexpensive, $50 would have been well worth the stay somewhere else for a decent bed and not to hear the neighbors' fun all night.

Partner

6/10

Pleasant

18 May 2026

Kyle

Location kinda bad but interior good

Friends_and_family Friends

2/10

Poor

11 May 2026

SCOTT

NOT 4 STARS..2 max. No bar or restaurant, sketchy, noisy, surly, traumatizing 😱😱😱

Self

8/10

Excellent

11 May 2026

Katrina

Room was clean and tidy, had coffee and teas facility’s. Was a good size room but the hotel is very basic and old. Needs to be modernised but as the location is not great, I understand that the cost will not be beneficial. The breakfast was fresh and lovely and the staff were fantastic. Would recommend the hotel for anyone wanting a basic night stay, but be aware that the location is slightly overrun with homeless and streetsleepers. We did not feel unsafe or frightened at any point,

Partner

6/10

Pleasant

07 May 2026

michael

the hotel is good value for money , clean and safe,
man on day reception very helpful and gave a late checkout without hesitation.
the man on night shift was useless, i asked for an iron, he said, don't know where they are.
the hotel has a 24 hrs. coffee station, asked him for a cup, same reply,
he was on his mobile phone and made it clear do not interrupt him.

same reply

Self

10/10

Exceptional

02 May 2026

Zachary

Found the perfect spot for Civic Center shows! I took BART in and it was a super easy walk to the hotel. The staff was amazing and my room was clean and cozy. It definitely has that 'vintage' charm and some typical city noise, but that’s part of the vibe.

The highlight was definitely the rain shower head in the bathroom! They also have AC in the rooms, which is a rare but nice find for the city. Only downside was the breakfast—it was a bit too basic and lacked variety (only one type of pastry). Still, for the location and service, I’d definitely stay again!

Self

10/10

Exceptional

01 May 2026

Michael

Nice clean quiet the breakfast was good. Desk clerks were very helpful polite. The air conditioner was working perfectly. The heater also was working perfectly. The ice machine and microwave was clean.

6/10

Pleasant

01 May 2026

Diego

The hotel is nice but the area where it is located is not. You can hear all the noise from the street in the room and you can hear everything in the upstairs room

Self

10/10

Exceptional

29 Apr 2026

Roberto

Excellent customer service by staff.

Self

10/10

Exceptional

29 Apr 2026

Halley

Heavy smell of cleaning products and a window that didn't latch tight. Very noisy - but that is to be expected given the area and is part of the San Francisco experience! Otherwise, it was a lovely stay. Great air control in the room, nice pillows and an easy TV.

Self

10/10

Exceptional

28 Apr 2026

Bryant

OK, room is small.

8/10

Excellent

26 Apr 2026

Pauline

My whole stay was good. The only setback was the valet. It isn’t made clear where to pull up for valet parking in the check in instructions. That would have been helpful before I circled the block a few times to find the right entrance to the little one way alley/street where valet was on the side of the building. I really enjoyed the espresso machine in the lobby. It made lattes, cappuccinos, hot chocolate, and regular coffee drinks. The breakfast offered were pastries, danish, and cinnamon rolls with yogurt and orange juice. The room, although small, was perfect for my two night stay. I did have to ask the hotel staff to check in on my car once it had been picked up by valet as it showed open doors and windows around midnight and I wasn’t comfortable with that, especially in the Tenderloin area. Other than that, all was great inside the hotel.

Self

4/10

Poor

23 Apr 2026

dora l

Not a good location.

Family

10/10

Exceptional

17 Apr 2026

Veronica

Very clean and friendly staff

8/10

Excellent

16 Apr 2026

Geronimo

This hotel is good for solo travelers, clean space and nice staff but the area around the hotel is not the safest place but if you don’t mind to risk your life a little is a good spot for solo travelers.

I think the breakfast is acceptable for the price and the coffee machine is the best.

Self

6/10

Pleasant

13 Apr 2026

Vikas

Property is clean however there is no fridge as well as breakfast is just for the name sake :(

8/10

Excellent

12 Apr 2026

Elva

The fact that the hotel didn't provide onsite parking, made all the difference in the world.
It rained really hard and when we had to unload/bring our belongings into the hotel, then drive around looking for decent place to park. My husband slept in the vehicle and my daughter and I in the room.

Family_with_children

8/10

Excellent

11 Apr 2026

Madison

Walls were super thin. I could hear the alarm of the person in the room next to me and voices from hallway. Everything else was fine.

10/10

Exceptional

08 Apr 2026

Daniela

Good

Friends

10/10

Exceptional

08 Apr 2026

Siddhi

Clean room, good service, kind staff, highly recommeded.

Self

6/10

Pleasant

06 Apr 2026

Chris

Everything was very adequate shopstores restaurants the trolley

Partner

10/10

Exceptional

05 Apr 2026

Kristin

My go to spot for when I stay in the city.

Leisure Partner

2/10

Poor

03 Apr 2026

Andrea

I could not get both TV's to work and air conditioning, no bathtub just shower after I explained I had kids, got locked out of my room had to contact hotel receptionist to use master key I had a major panic attack and they tried to make me extra keys 3 times and did not work for either room, dirty bedding, no extra cot, bed or futon, sucky breakfast only had oatmeal, and cinnamon rolls and were very stale.

Family_with_children

6/10

Pleasant

31 Mar 2026

Belen

Staff is so nice! The area was not the best

Partner

8/10

Excellent

30 Mar 2026

Jean

The check-in process was effortless, setting a positive tone for the stay. While the room was compact, it comfortably met my needs. The bed was noisy. An iron was available, though an ironing board was not provided. The showerhead offered a waterfall-like experience, which was refreshing. The continental breakfast was a thoughtful touch, though there's room for improvement. Overall, it’s a nice hotel with a welcoming atmosphere. One thing to keep in mind is the outside noise—if your room faces the street, be prepared for some sounds. Its location is conveniently near a major landmark, but the area also has a noticeable homeless presence. Despite this, it’s a place that feels authentic and full of character.

Self

10/10

Exceptional

24 Mar 2026

Nathanael

Excellent staff!! Room was very clean, great view.

10/10

Exceptional

23 Mar 2026

Katrina

great!!

Self

10/10

Exceptional

23 Mar 2026

Axel Ace

It was good

Self

10/10

Exceptional

22 Mar 2026

Katrina

great!!

6/10

Pleasant

20 Mar 2026

tasleem

I really loved this room but the hotel is in the tenderloin. The Tenderloin has a lot of drug addicts in the area so please be aware of that before you arrive. Parking is $58 a night and it took them an hour to get my car after I checked out my hotel. Everything in the room was nice. The shower has soap and shampoo , clean towels, clean room

6/10

Pleasant

19 Mar 2026

Anastasiia

It’s decent for the price. The security deposit is $150, though I can’t figure out what it’s for: when I entered the room, it didn’t smell very pleasant, and the floor was pretty damaged. That’s when you start worrying that, after you check out, maybe they’ll pin the damage on you— claiming that *you* were the one who broke the floor.

Self

10/10

Exceptional

19 Mar 2026

Harmoni

Nice and rooms are much much smaller in person

Partner

2/10

Poor

18 Mar 2026

alyson

They dont answer the phone and theres no parking. Hotel not as described. I didnt check in i went across the street to the pheonix hotel and ended up staying longer than planed. I recommend to go across the street. :)

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Mark

N/A

Self

4/10

Poor

12 Mar 2026

Amir

Not a well run operation. Desk staff is clueless and unhelpful. Breakfast doesn’t include bread, butter, much of what you’d expect. No daily room or towel service unless you request one. Room was clean.

Self

4/10

Poor

09 Mar 2026

Alix

The parking situation is ridiculous. They expected me to park on some side street by the hotel where a bunch of homeless people were bent over on fentanyl with their butts out. Then they expected me to allow somebody to drive my car down the street to the parking garage. That is not going to happen. I asked if I could just drive my car to the parking garage and the front desk guys said oh you have to come and check in first and then he said I couldn’t do it and then he sent me to some other garage so then I parked at some of the parking garage at a different hotel when I’m not sure why I couldn’t drive my car to the parking garage myself and just walk back to the hotel. It’s hard to communicate at the front desk when I think it’s gonna be a simple process. Hand the guest a paper that says these are the list of parking garage that you can go to and this is the parking garage that we can build your hotel room these are the addresses. It shouldn’t be so damn difficult. This place is awful. And the rooms are super small.

Friends

2/10

Poor

05 Mar 2026

Joran

I arrived at the hotel around 8 PM to check in and earlier my car got broken into my wallet stolen. So when I went to go check in, I let them know that I did not have my ID but I had a picture of it and she would not let me check in so I was not able to stay there. I ended up having to sleep in my car because first of all it was too late to reserve another room somewhere else that was affordable. The least this hotel could have been was courteous, understanding and accommodating. Instead of tell me, they could not use a picture on my phone of me holding my ID considering the circumstances. So I will not be going there again.

2/10

Poor

03 Mar 2026

Dan

Worst hotel experience I’ve ever had. The smell of sewage and feces was unbearable throughout the room and 2nd floor. Furthermore, I couldn’t sleep from other occupants screaming and fighting throughout the night. PLEASE DO NOT STAY HERE

6/10

Pleasant

03 Mar 2026

Anna

Area kinda rough and there was couple next door making the most noise, arguing, knocking on the door watching tv so loud
made it very difficult to sleep

Family_with_children

8/10

Excellent

27 Feb 2026

judy

Clean room, knowledge staff

Partner

4/10

Poor

23 Feb 2026

Stephanie

Valet parking was horrible. Paid for a service where they had no parking and they took for ever to get my car from where ever they kept it for overnight

8/10

Excellent

20 Feb 2026

tiffany

4/5 just because valet service could’ve been a bit more organized but other than that it was nice. A cute little room, perfect for a night stay :)

Partner

10/10

Exceptional

20 Feb 2026

David

Excellent accommodations, great location, service, close to bus and BART system. Highly recommended. Thanks for your help.

Self

8/10

Excellent

15 Feb 2026

Barbaree

The room was clean, staff was nice. The problem we had was the TV didn't work. I guess an issue with the whole floor. It wasn't resolved for the two nights we stayed.

Partner

10/10

Exceptional

14 Feb 2026

Juana Elizabeth De

Amazing

10/10

Exceptional

13 Feb 2026

David

Great attentive staff

Business_and_leisure Self

4/10

Poor

12 Feb 2026

Lisa

Very small room. Noisy. Not in a good area of town.

Business Partner

6/10

Pleasant

11 Feb 2026

Fabrizio

Everything was ok for the $

Business

10/10

Exceptional

09 Feb 2026

Antonio

Great Decent place - Conveniently located at the downtown area of San Francisco- Friendly staff and Clean Rooms.

Business Self

10/10

Exceptional

09 Feb 2026

Restily mor

It was a really great stay and great service

10/10

Exceptional

07 Feb 2026

Robin

Excellent

10/10

Exceptional

05 Feb 2026

Toomie

What really stood out to me was the overall aesthetic and the thoughtful amenities. The hotel has a beautiful, welcoming vibe from the moment you walk in. Breakfast was great, and the highlight for me was the latte machine in the lobby—such a nice touch! I also loved the cucumber-infused water, which made the space feel refreshing and elevated. Overall, a really enjoyable stay.

10/10

Exceptional

04 Feb 2026

Toomi

What really stood out to me was the overall aesthetic and the thoughtful amenities. The hotel has a beautiful, welcoming vibe from the moment you walk in. Breakfast was great, and the highlight for me was the latte machine in the lobby—such a nice touch! I also loved the cucumber-infused water, which made the space feel refreshing and elevated. Overall, a really enjoyable stay.

Business_and_leisure Partner

10/10

Exceptional

01 Feb 2026

Caroline

A great place. They allowed us to check in early. Room was clean and comfortable. We felt safe there.

6/10

Pleasant

31 Jan 2026

elizabeth

Room was the size of a dorm room! It’s ok if you’re not planning to stay in the room for long. Room was clean. Cheap toiletries, and housekeeping has no set hours. Vacuum was being used at random hours including nights.
Neighborhood isn’t great.
Parking on your own is not possible! There’s no spaces anywhere near. The “valet” is good enough to keep your car safe overnight but it’s only available from 8am-10. So if you need the car earlier-it’s a hassle, and if it’s past 10pm you have to do street parking on your own.
Hotel was clean inside. Despite the overpowering perfume smell. They keep automated air fresheners running.
Outside in the alley was disgusting as there’s no big dumpster so everything is left on the sidewalk.
Staff was ok. We had interaction w/a male whom seemed to be bothered when asked anything. And then we had another staff member who was polite and professional.
Overall; price seemed high for the area and overall service

Leisure Partner

8/10

Excellent

29 Jan 2026

Seth

Clean room and friendly staff. Like the free coffee. Not a great neighborhood location.

Business Self

10/10

Exceptional

25 Jan 2026

Aaron

Room was clean and cozy, great customer service.

4/10

Poor

25 Jan 2026

Fernanda

Room was neglected. Many things were evidently not properly cleaned.

Partner

8/10

Excellent

19 Jan 2026

Scott

love the coffee machine in lobby

Self

6/10

Pleasant

17 Jan 2026

Sheyla

This hotel is just ok , no friendly front desk at all , NO PARKING FOR GUEST , there is only valet parking extremely expensive and only for a certain time, rooms are really small and noisy. Areas around the hotel really poor , homeless everywhere, dirty streets all around!!! No recommend.

Leisure Partner

2/10

Poor

16 Jan 2026

Ani

It was very noisy, the maids didn’t let us sleep. Only the receptionist was good and helpful

Leisure Family

2/10

Poor

16 Jan 2026

Toby

Unable to stay at the hotel due to safety concerns - hotel was located in an area where heavy drug use is used.

4/10

Poor

15 Jan 2026

MARY

the hotel is ok but the area is horrible - avoid

Business

10/10

Exceptional

15 Jan 2026

John

Love the staff, very welcoming, tidy rooms. A lot of homeless people all over San Fran you can’t get away from it. All in all it was great for me

Business Self

4/10

Poor

15 Jan 2026

Deepti

One of the black out blinds in my room was missing and my room was facing Polk street 3rd floor. Not a good spot to be.
The TV never worked. On my 2nd and final night I asked the gentleman at the reception to help me and he found all cables were unplugged. Not sure how they would leave a room in that condition before a check-in.
There was only one light switch in the room by the door although there were two bedside lamps that were operated by the same one switch by the door.
Any room facing Polk street with very flimsy windows would be too loud at night. I needed white noise.
It’s what you pay for.

Business

8/10

Excellent

10 Jan 2026

Ariana

Very small room and lots of street noise but served its purpose!

4/10

Poor

07 Jan 2026

Rebecca

Facility was not as shown. No bar, facility is poorly maintained and no parking.

Bad area with a lot of homeless people and human feces on the sidewalk.

Leisure Partner

10/10

Exceptional

07 Jan 2026

Frederick

Room was very nice and I appreciated the ☕ bar

6/10

Pleasant

04 Jan 2026

Joshua

Not a good place to stay

2/10

Poor

03 Jan 2026

Octavian

Noisy and cold rooms, the breakfast is just a bad joke, broken doors. You will pay 56$/day parking. The maids are screaming starting from 6:00 am, they don’t care if you sleep. Paper thin walls.
0 stars from me…don’t come here, you will be disappointed

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Robin

Always awesome

8/10

Excellent

31 Dec 2025

Cheri

The staff was great. We had 12 hour power outage, and the staff came through .

Leisure Partner

8/10

Excellent

30 Dec 2025

Geoffrey Edward

Great hotel and nice rooms. The vibe and the interior are very modern and boho-chic. I gave four stars because even though complementary breakfast was provided as advertised, it was just pastries and yogurt. I'd still stay again.

Leisure Self

6/10

Pleasant

28 Dec 2025

Jose

I enjoyed my stay but because of the power outage the elevators stoped working. Even after the power was restored it took several days to fix the problem

Business_and_leisure Self

10/10

Exceptional

27 Dec 2025

Myriah

My day was awesome

6/10

Pleasant

25 Dec 2025

Jason

The staff are wonderful but the place needs carpets. It sounds like people are bowling when they move on the paneled floors.

Leisure Self

10/10

Exceptional

24 Dec 2025

Antonio

Friendly staff - Very convenient- Amazingly quiet .

Business_and_leisure Self

2/10

Poor

20 Dec 2025

Federico

The shower did not work and the room smelled

8/10

Excellent

18 Dec 2025

ELDER

It was good

Business Partner

10/10

Exceptional

13 Dec 2025

Stephanie

Moji was so awesome! Great service, clean space, great location. Had a window room which was a bit chaotic, but nothing that kept me awake. Perfect stay, will be back!

Leisure Self

6/10

Pleasant

13 Dec 2025

Emanuele

Just strange

Partner