Name: Embassy Hotel
Address: 610 Polk St, San Francisco, 94102, US

8/10

Excellent

19 Jul 2026

Karen

Suena mucho el piso, pero si está limpio

Partner

10/10

Exceptional

19 Jul 2026

JOSE

Todo muy bien y la ubicación muy buena

Self

8/10

Excellent

19 Jul 2026

Jacquelina

Room was good.

Partner

6/10

Pleasant

18 Jul 2026

Mario

Very clean room and property the only thing staff seems not very helpful at night

Self

8/10

Excellent

18 Jul 2026

Irma estefania

El lugar es antiguo , así que tiene una atmósfera vintage , al inicio estábamos asustados por temor a como sería la estancia pero todo resultó bien y pudimos descansar solamente que las tuberías del lugar si hacen ruidos extraños

Family_with_children

2/10

Poor

17 Jul 2026

Jeeya

N/A

Self

2/10

Poor

15 Jul 2026

Aziz

It was so dirty.

Family_with_children

8/10

Excellent

15 Jul 2026

Barbara

You get what you pay for the parking was nice and convenient. The lobby looks nice, but the building itself is very outdated and kinda hard to navigate. Everything is very creeky. It’s hard to be quiet and the walls are pretty thin so you can hear a lot of what’s going on around you. The carpets feel quite dirty, and there was a stain in the corner of the wall that was suspicious. The shower was a bit janky as well, but good water pressure. The outlets on the table did not work. They just couldn’t hold an outlet. They were so loose. They had a TV though which was nice. We watched Family Guy overall if you’re looking for a luxury stay this wouldn’t be the place to go, but if you’re looking for a cheap place for one night it’s very doable.

6/10

Pleasant

13 Jul 2026

Diana

It wasn't like in the photos, but everything was fine!

Friends

2/10

Poor

13 Jul 2026

Danny

Upon arrival I was yelled at and scrolled by the staff for trying to enter from the parking lot , despite there being signs saying to use the side door that leads to the parking lot as entry. The staff shooed me away and told me check in was at 3. Once I got to my room I discovered how filthy it was in there. Stained sheets. The carpet smelled like piss. It was very dusty in there. It was unacceptable. I had to make reservations else where. I asked for a refund but the front desk refused and wouldn’t let me speak with management. His excuse was that management aren’t in on the weekends. I strongly suggest everyone should avoid this place at all costs. Don’t be fooled like I was. You deserve to be treated better.

Friends

10/10

Exceptional

12 Jul 2026

David

Nice clean hotel near the Bill Graham perfect stay for days when there are shows.

Partner

10/10

Exceptional

11 Jul 2026

Veronica

Staff and clean room

Family_with_children

4/10

Poor

11 Jul 2026

Jaylynn

The room was clean but very old and we couldn’t control the room temperature. The room was warm and the radiator was on with no way to turn it off and it kept banging sounds like pipes banging every half hour all night long. We got no rest.

2/10

Poor

10 Jul 2026

Frances De La

I rarely leave negative reviews, but I feel it's important to share my experience.
Unfortunately, my room was very dirty. The first night, the bed didn't feel clean, and there was dirt or debris between the sheets. It also had a bad smell. A few days into our stay, I asked the housekeeper for fresh towels and clean sheets. Instead of changing them, she simply handed me the towels and bedding and expected me to do it myself. Housekeeping never took out the trash or picked up the dirty towels during our stay, and the housekeeper had an attitude when I asked. When I stripped the bed to replace the sheets, I found a huge urine stain on the mattress, which explained the smell. There was also mold on the wall near the window. The carpets clearly hadn't been vacuumed because you could feel dirt while walking barefoot.
There was no A/C, only a metal heater that was difficult to use, and there was no internet access. The only positives were the excellent water pressure, the friendly and pleasant male receptionist, and the beautiful surrounding area. Maybe this was just my room, but based on my experience, I won't be staying here again. Cleanliness should be the bare minimum, and unfortunately this hotel fell far short.

Family_with_children

2/10

Poor

10 Jul 2026

Samantha

The room was dirty, sticky floor, dirt on the wall. My husband went to lift the toilet seat to use the restroom and the whole seat came off. No air conditioning. Definitely not returning.

Family_with_children

10/10

Exceptional

10 Jul 2026

garrett

Amazing price. Great place. Helpful staff!! Well visit again.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Tepy

N/A

Family_with_children

2/10

Poor

10 Jul 2026

Cameron

Had to buy own sheets
Curtains were stuck to paint
Cement was chipping away in elevator shaft that was last inspected 2012
1 electrical outlet and a hole the size of a tennis ball in the bathroom window
Oh, parking isn’t free with hotel, and gate won’t open to parking lot unless front desk is watching… had to get out and walk around to front desk 3 times in the rain to get gate open

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Martina

Negatives:
Staff was uninformed/untrained to resolve even basic room/guest concerns/issues.

1. No heat (room 510 was freezing). Desk staff had no idea how to fix it. He only turned up old hot-water-pipe radiator heat for whole building. I explained to him that it was warm everywhere else (hallway, lobby, etc.) - just my room was affected - but he did not listen. I then figured out that the heat was shut off on the actual room radiator and simply turned the open/close switch on and it fixed the issue. I resolved it.

2. TV did not work. Staff had no idea how to fix. I troubleshot it and the HDMI cable was plugged in to the wrong source. I plugged in the HDMI source correctly and resolved it myself.

3. Hotel room was clean but old.

4. Hallways/elevator dingy and dark.

5. No coffee maker provided.

6. No refrigerator provided.

7. Witnessed multiple other guests with complaints ranging from no maid service for days, to non-functioning room keys.

Positives:
1. Clean.
2. Cheap.
3. Comfortable bed.
4. Good shower curtain.
5. Hair dryer was provided.

Self

2/10

Poor

07 Jul 2026

Dante

Awfully noisy, like insane noisy, the heater or whatever that old pipe is, it's so loud that sounds like a construction is going on in the room. We could not sleep at all. You can hear the neighbors even talking. Worst hotel I stayed in my life. Avoid at all cost.

Partner

10/10

Exceptional

06 Jul 2026

Daniel

Super!! We like this place

Partner

2/10

Poor

05 Jul 2026

Mayra

First of all the staff were pretty helpful and accommodating so this is not about the service but the hotel itself.

I was sooo disgusted by this hotel. It was horribly disgusting, gross, run down, smelly, dirty just gross all around. The beds were so uncomfortable, the tub was dirty and still hair from previous stay, there were no outlets in the bathroom and only 2 in the whole room instead there were extensions cords. The desk was falling apart, literally. The desk chair was stained with what seemed like blood and smelled like pist. I swear I felt I was going to catch something by just being there; unfortunately I had nowhere else to go or place available given that it was the holiday so I’m thankful I had somewhere to sleep. But yea this is NOT Embassy suites by Hilton do not be fooled like I was.

Family

10/10

Exceptional

05 Jul 2026

lidia

Space was comfortable clean close to alot of good stores and food

Family_with_children

10/10

Exceptional

04 Jul 2026

Efren

Good value for the price. Rooms are nothing special but it's a clean place to sleep with a private bathroom. Parking onsite for $30 was convenient. A bit of a sketchy area but if you're alert and exercise common sense you'll be fine.

2/10

Poor

03 Jul 2026

Geann Coline Pineda

.

Partner

4/10

Poor

02 Jul 2026

Amanda

There is no air conditioning, the rooms are outdated and smells musty. Rooms are portrayed bigger online than in reality. It was loud from outside noise including yelling, sirens. The area did not feel safe for families. The McDonald’s had a security guard at the door which is a few doors down from the hotel.

Family_with_children

6/10

Pleasant

02 Jul 2026

ALEXANDER

Hotel has seen better days - everything in the room is extremely old but beds are clean and comfortable. Getting our room made up was a real struggle despite numerous requests.

Friends

2/10

Poor

01 Jul 2026

Hope

Ended up checking out the same day. Room musty bathroom not clean no refrigerator as advertised in room. Very bad area what they call the tender loin in SF a lot homelessness and drugs on streets near by. Did not feel safe. Booked package deal thru Expedia so Hotel refused any type of refund for the 4 nights booked. Still working with Expedia regarding refund but hotel refused. Would highly not recommend.

Family_with_children

6/10

Pleasant

01 Jul 2026

Tenielle

The hotel has a lot of character, and it was cool staying in an original hotel building. Great little coffee shop attached as well.
The cleanliness however wasn’t up to how I expected (hair in shower when we arrived, and stained pillow cases that didn’t fit the pillows).
The area as well didn’t feel the safest if you ventured from the hotel and so we got taxis back most nights.

Partner

2/10

Poor

30 Jun 2026

Alan

The carpet in the room was unbelievably gross, sticky and filthy. we had to wear shoes in the room and laid towels on the walking area for when we had to walk on it right after a shower. The bathroom door handle was hanging by a thread. The bathroom sink had a pillar in front of it so you had to use the sink diagonally. The shower/bathtub could keep water in it from the show curtain. We asked for house keeping and the guy at the front counter who as to busy watching videos on his phone said he would have the room cleaned. We came back late in the day and they still had not cleaned. I asked again since we would be leaving again for a few hours and they still not do it. 4 days 3 nights and cleaned only 1 time. The landline phone in the room to call front desk and housekeeping would just go to a fast busy signal. WiFi didn't work and when ask for anther pillow 3 different employees at different times said no. Only one elevator and you had to share with housekeeping and those employees would make sure they got it first. Completely rude. No refrigerator, coffee maker or blow dryer in the room. THIS HOTEL IS SURROUNDED BY HOMELESS AND DRUG ADDICTED PEOPLE. IT IS NOT SAFE TO WALK AREOUND OUTSIDE. This was a very run down hotel. I guess its my fault since I thought I was booking a Embassy Suites, not a Embassy Hotel. DO NOT EVER STAY HERE! Also, $30 a day to park.

Family

8/10

Excellent

29 Jun 2026

Kanami

Staff seemed very friendly. The hotel itself was pretty dated and elevator was slow and I had to use stairs to go down from the 5th floor.
The room also dated and hard to find the outlets to charge my phone.
I was there for one night in the end of June and I felt a bit cold in the room. Also I could hear someone screaming outside, of course it was not the hotel’s fault. I wish the city was much nicer environment.
This hotel was very easy access to downtown attractions and only 30 mins bus ride to the beach too.

Self

8/10

Excellent

29 Jun 2026

Daniel

Good place to stay, I enjoyed my visit👍

Self

2/10

Poor

29 Jun 2026

Rebecca

We were given a room on the 6th floor. Despite being told that the heater was working in every other room and other people were complaining about it being too hot, ours was ice cold. And all theit extra blankets were being used. How does this happen when everyone else is so hot?!
Then we discovered that the door did not lock at all and anyone could have walked into our room overnight.
They gave us a new room for the 2nd night and despite being assured the heat would definately work, low and behold, it didn't and they only had 1 extra bed cover to give usand no blankets.
Other then that, the first rooms bath/shower ran the whole time despite it being turned off the most we could and the second rooms bathroom had hair on all the bathroom walls.
Completely miserable stay!

2/10

Poor

26 Jun 2026

Eric

Run down, terrible mattress, temu hotel

Friends

2/10

Poor

26 Jun 2026

IsaBella

This hotel looks nothing like the pictures. It is old and creepy. The location of the hotel is not nice, lots of homeless and it is dirty. The elevator is super old and very small me and my friend did not fit in together with our backpacks and suitcases. It was very very run down, I left 10 minutes after checking in and found a new hotel because I was scared. I still have not received a refund for my 3 night stay, when I left within 10 minutes of checking out. I would never recommend this hotel. Very very disappointed

Friends

6/10

Pleasant

26 Jun 2026

Darcie

Overall, this hotel was just okay. The front desk staff was friendly and welcoming, which made check-in pleasant. The little shop a close to the hotel was great. The bed was comfortable, but the room itself felt old and dated.

The surrounding area didn't feel very safe, and the parking situation was a bit unsettling, although it was adequate. The hotel only had one small elevator, and while it worked, it definitely felt a little sketchy.

The rooms don't have air conditioning. Since there were no screens on the windows, we had to choose between being uncomfortably warm or leaving the window open and worrying about bugs and the outside noise.

We also tried the coffee shop, but it was overpriced and the coffee wasn't very good.

Overall, the hotel met our basic needs, but I would probably look for another option next time.

Family_with_children

10/10

Exceptional

26 Jun 2026

James

Very nice place. Enjoyed my stay.

Self

6/10

Pleasant

24 Jun 2026

Mia

it was good

Friends

4/10

Poor

24 Jun 2026

jerry

Well located, but the place is an old building and nothing to offer beside the room not on going cleaning available. It was very cold room and I asked for extra blanket which they could not provide. They said to put on the radiator which didn’t work to warm up the room the room itself is OK if you want low budget hotel for last choice that’s a good place to be.

Friends_and_family Friends

2/10

Poor

23 Jun 2026

ZAID

I would not recommend this hotel. The room was not clean when we arrived, and there was a bad smell that made the stay uncomfortable. The room did not feel fresh or well maintained, and it was not the kind of place I would want to stay in again.

For travelers looking for a clean and comfortable hotel, I would suggest booking somewhere else. Based on my experience, I do not recommend staying here.

Friends

6/10

Pleasant

23 Jun 2026

MICHAEL

There was no air conditioning in the room. There was no many fridge. I'm pretty noisy with the trash truck early early in the morning
I did ask for extra pillow and blanket, but was told they have no extras.. If you want your room to be refreshed, you have to let the front desk know they don't automatically do it. And there is a sign that tells you that up front but didn't see that till later.

Partner

2/10

Poor

22 Jun 2026

Kimberly

Room was not clean; stains on bed sheets; overall very disappointed especially after paying over $300/night for the room

2/10

Poor

22 Jun 2026

Kalyanmoy

Pretty aging and run down property.

6/10

Pleasant

21 Jun 2026

Charles

Room was not very clean and the radiator makes tons of noise in the middle of the night, despite it not being on. Otherwise, bed was comfy, staff was nice. If you’re looking for budget friendly and if you just need a place to sleep, shower and leave belongings, this is fine

8/10

Excellent

20 Jun 2026

Angela

The front desk guy was wonderful, very friendly and helpful. The room did not have AC and it was pretty warm the first day we were there but we were able to open up the windows and that was enough to keep our room comfy but if it was any hotter it would have been uncomfortable especially in the elevator and halls.
The hotel’s location makes it easy to access different points of interest throughout the city, but the neighborhood is kinda sketchy once you get a couple blocks away (at night esp, but we didn’t have any problems at all)
It was a clean cheap hotel centrally located with friendly staff, checked all the boxes for us besides AC.
Parking lot is safe $30/night with an attendant there watching over during the day so I felt extra safe leaving my car all three days.

Partner

10/10

Exceptional

17 Jun 2026

Cassandra

Shops in walkable distance
Staff was nice
The roo was pretty good

Family

4/10

Poor

16 Jun 2026

Cory Andrew

the place was disgusting, my room looked very similar to a motel 6, stains covering the carpet, the carpet itself had tears and wasn't properly attached to the floor. the walls were incredibly dirty with splatter marks, it smelled awful in the room. I didn't find anything redeeming about this place.

Self

8/10

Excellent

15 Jun 2026

Wanda

The hotel is located in a convenient place because you can walk to wherever you need a few items or plenty of them.

6/10

Pleasant

14 Jun 2026

Allison

No thermostat so if you want it colder you leave the windows open, which if you’re not used to the city is just really loud. Rooms were clean and reasonably sized but parking is not included so plan to add at least $30 to your bill.

Partner

6/10

Pleasant

12 Jun 2026

Patrick

The staff were friendly and the parking was convenient.

Friends

8/10

Excellent

11 Jun 2026

Ying

Room had everything I need, area may be unsafe (heard someone breaking things outside on my second night), but that's outside of the hotel's control. For the price, everything was decent.

Self

2/10

Poor

10 Jun 2026

Hefounme

The hotel is not updated at all still has original everything and it's old and musty. It smelled like poop, there was no air conditioning or hot water. When we decided we couldn't stay there and risk getting sick the hotel staff was mad about us leaving. Never go here it's a huge mistake.

Partner

2/10

Poor

10 Jun 2026

Jeriel

Worse place I’ve stayed. The tv y stopped working and they didn’t know what to do the shower was dirty and had mold. Bed was loud. Never again do not waist your time or money

Self

8/10

Excellent

10 Jun 2026

Tracy

Upkeep of facilities. For example, the toilet paper holder fell off the wall while in use.

Self

10/10

Exceptional

10 Jun 2026

Dino

Great hotel, cool vibe in there

Partner

10/10

Exceptional

06 Jun 2026

Mario

Very clean room and parking next to the building

Self

2/10

Poor

06 Jun 2026

Daniel

Only good thing was the paid parking didnt have to worry about street parking. They left the gate open all day though. The rooms were super dirty and outdated.

Friends

2/10

Poor

04 Jun 2026

Iryna

Everything was terrible.

Family_with_children

10/10

Exceptional

03 Jun 2026

Chea

Great reception, great size room!

Self

8/10

Excellent

03 Jun 2026

Jeremy

Great price clean place but it was very dated and smelly

Self

2/10

Poor

02 Jun 2026

Raheem

The pictures are not what it was. It was a total catfish. The valet parkers hit our car TWICE.

Self

2/10

Poor

02 Jun 2026

Allan

The pictures are a total catfish.

Family_with_children

2/10

Poor

02 Jun 2026

Giselle

Unfortunately, I did not have a good experience staying at this hotel. The property felt very old and poorly maintained. When I showered, the bathtub did not drain properly and the water would rise above my ankles. The bed had an unpleasant odor, and the heater kept turning on repeatedly throughout the night, making it difficult to rest comfortably.

Overall, the cleanliness and maintenance did not meet my expectations. I would not choose to stay here again.

Friends

2/10

Poor

01 Jun 2026

John

Elevator broke with me in it for 20 minutes front desk argued with me about it. Was stuck on fourth floor when doors finally opened I had to walk up to the 6th floor. Was supposed to stay two nights but I was afraid to use the elevator so I walked down 6 floors to the lobby the next morning and left. I’m trying to get a refund for the second night

Self

10/10

Exceptional

31 May 2026

Jannatul Islam

good

4/10

Poor

30 May 2026

John

Elevator broke with me in it staff was no help never offered me anything. I didn’t stay the second night. Mgr argued with me about a refund.

Self

6/10

Pleasant

29 May 2026

Jesse

The place has pictures of bathtubs but there were no bathtubs anywhere so it was misleading

Partner

4/10

Poor

28 May 2026

Malia

Windows were falling out if the casing, I physically had to remove it from the track and put it back in. Also they were paper thin so you heard every conversation on the street. And since this hotel is in the Tenderloin the conversations were spicy. Beds are the cheap metal frames from Amazon with a mattress on top. Same with the curtains, cheap from Amazon. Nothing was commercial grade. Furniture that wasn't from Amazon looked 2nd hand, but like cheap FB Marketplace 2nd hand that needs some work. The photos online are NOT an accurate depiction of the rooms.

Self

4/10

Poor

28 May 2026

David

We were from out of town and booked not knowing the area.
First off no on-site parking. Only street parking or the creepy dark parking lot around the corner filled with homeless.
The place made me and my wife so uneasy we didnt even stay at this place.
Electronic locks on the door. Also a red flag for the area.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Valerie

Modest and exactly what I needed. Great amount of space for the price. If you’re used to hostels, this is luxury.

Friends_and_family Friends

6/10

Pleasant

28 May 2026

dylan

Very old feeling and vintage.. not super clean. Great and safe parking tho compared to the rest of the city.

Partner

8/10

Excellent

27 May 2026

Ashley

Definitely an old place, but I found it cool & interesting. Very art deco. Everything was clean and worked as it should. The people at the front desk were very friendly & helpful. We were close to the 5 bus which helped us get most places we needed to go. Apparently the area was supposed to be unsafe but I didn’t notice anything out of the ordinary (Yes, there were unhoused people, some who were obviously having difficulty with mental or substance issues, but not more than any other large city). We got way more than expected with the price we paid.

Partner

6/10

Pleasant

26 May 2026

Karen

The location has easy access to public utilities

Self

10/10

Exceptional

25 May 2026

jayro Manuel

Cómodo y buen lugar

Partner

2/10

Poor

25 May 2026

Temugen

Really bad staff members. Cannot even do their job. Especially the front desk.

Self

2/10

Poor

23 May 2026

Pablo

I stay there for three days and then never show up for house cleaning floor was dirty. Under the beds

Family_with_children

4/10

Poor

23 May 2026

Ulysses

Terrible hotel, smelled musty, bed was horrible! Literally was just springs and hurt every time I tried to turn over. It was very cold and we asked for extra pillows and a blanket and they gave us some sort of thin bed cover that would slide right off. There was loud construction going on right outside our window and when we asked about moving rooms they said the only one they had available was worse than the room we had. So we had to stay in that smelly room with the worse bed I have ever slept in! Worst hotel stay ever!!

Partner

4/10

Poor

21 May 2026

Robert

I was told parking came with the room rate only to find out that the parking was extra $30/d after a bad discussion with parking personnel - parking is a separate business. Elevator has not been inspected since 2012 per notice in the elevator. It is slow and at times shakey. No refrigerator nor microwave in the room. When taking a warm shower, it got hot after next room flushed. Signs tend to be confusing. It was inexpensive so I got what I paid for.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Paola

Limpio excelente lugar y muy atentos

Family

4/10

Poor

20 May 2026

Ferdinand

No amenities, no microwave, no coffee maker, no refrigerator, no air conditioning, terrible environment lots of homeless people in vicinity not safe to be out at night, must pay parking, very very old building needs a lot of work. Not safe.

Family

8/10

Excellent

20 May 2026

Julia

Parking was easy though not especially secure, but reasonable value. The little coffee shop attached to the hotel is very nice, though with limited hours. There was aSunday Farmers' market in the plaza nearby that was an unexpected plus. The immediate neighborhood does not have many other places to eat. The broken smoke alarm was fixed promptly but not the dripping faucet; Having staff at the desk 24 hours a day is essential in that neighborhood--on one side it is fine but about two blocks away things get sketchy. Very good location otherwise, near BART and a Market St trolley line that goes all the way to fisherman's wharf.Staff were friendly and accommodating to requests.Remarkably good value overall.

Friends

4/10

Poor

19 May 2026

Chanelle

Not great area, expensive parking, no AC

8/10

Excellent

19 May 2026

Trini

Room and hotel was overall clean but property def getting old... Paid parking in closed parking lot behind hotel was a good option for safety.

6/10

Pleasant

18 May 2026

Sean Connery

Didn't like we had to pay for parking. Never had to do that before at other hotels.

Partner

10/10

Exceptional

18 May 2026

hector

The parking is a little issue

Family

10/10

Exceptional

18 May 2026

Rhana

Mmm

Family

4/10

Poor

16 May 2026

Kiera

lost power one night which was a little annoying but not quite a big deal. However, since the next day (in person) and through the phone I have not been able to contact/talk to anyone who would discuss refunds. I have reached out through multiple emails, called multiple times and talked to AI and people who were unable to help and have been left with no resolution. Contact with management/staff has been difficult.

Partner

10/10

Exceptional

15 May 2026

Rebecca

The room was clean, the staff are always very helpful, there is always someone by the front door/desk, and everyone was friendly. It is very close to very many attractions in San Francisco.

Self

10/10

Exceptional

12 May 2026

Rebecca

My rooms are always very clean. They are always friendly and helpful at the front desk. It is located so close to so many things, it's challenging to decide which place to visit sometimes. There are buses near this location going to all the amazing sites, so if you stay without a car or don't want to drive all the time there are options.

Self

6/10

Pleasant

12 May 2026

Peter

property needs a major maintenance. my bathtub just barely worked. elevator wasn't working for 12 hours. good location. pretty facility.

2/10

Poor

11 May 2026

Brandon

Place was a dump. Guy at front desk was high and no help. I check out the next morning and the guy at front desk that morning couldn't even give me a receipt.

Self

8/10

Excellent

10 May 2026

virgil

I didn't like how warm the room was from the radiator heating. We had to leave the window open which then brought all the noise from the city.

Partner

6/10

Pleasant

10 May 2026

katie

Parking was convenient and staff was nice. Room was very dated. Had to ask for towels as there were none in the room and one of the beds only had one pillow. If you need very basic accommodations this hotel sufices.

Partner

2/10

Poor

09 May 2026

Jessica

. Never going back here again

2/10

Poor

09 May 2026

Jessica

Hotels.com advertised a photo of the room I was told I would be renting. What I was given was something else and they did this to me 2 nights in a row. When I complained that I wanted my money back, hotels.com reimbursed me but the hotel kept my deposit for both nights so basically they paid themselves anyway using my money that I left as deposit. I left both rooms exactly how I found them. I am upset. Here are photos. First is advertisement and the others are what I was actually given.

Partner

6/10

Pleasant

09 May 2026

Phillip

Rooms smell old, no protection from falling out a window. Lots of homeless and drug use going on around the area.

Partner

10/10

Exceptional

05 May 2026

Araceli

Quiet and good for price it was an emergency so worked out

Friends_and_family Family

10/10

Exceptional

05 May 2026

Dalila

Rooms are clean( we used 2 rooms). Excellent front desk customer service. Thank you !

Family

8/10

Excellent

05 May 2026

Niphawan

อยู่ในย่านที่สามารถเดินไปรถไฟใต้ดิน อยู่ใกล้ร้านอาหารจีน และเวียดนาม ห้องเก่า แต่ก็สมราคา การเดินทางสะดวก ไม่มีกาต้มน้ำให้ ภ้าจะทำความสะอาดต้องบอกล่วงหน้า มีค่าประกัน 100$ จะคืนให้หลังออก 1 วัน โดยรวมดีคะ เหมาะสมกับราคาที่จ่าย

Family_with_children

10/10

Exceptional

03 May 2026

Monica

Parking was good
Staff was very weird