Embassy Hotel

United States , San Francisco Area - CA
SAN FRANCISCO, 610 Polk St
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100 reviews shown

2/10

Poor

26 Jun 2026

Eric

Run down, terrible mattress, temu hotel

Friends

2/10

Poor

26 Jun 2026

IsaBella

This hotel looks nothing like the pictures. It is old and creepy. The location of the hotel is not nice, lots of homeless and it is dirty. The elevator is super old and very small me and my friend did not fit in together with our backpacks and suitcases. It was very very run down, I left 10 minutes after checking in and found a new hotel because I was scared. I still have not received a refund for my 3 night stay, when I left within 10 minutes of checking out. I would never recommend this hotel. Very very disappointed

Friends

6/10

Pleasant

26 Jun 2026

Darcie

Overall, this hotel was just okay. The front desk staff was friendly and welcoming, which made check-in pleasant. The little shop a close to the hotel was great. The bed was comfortable, but the room itself felt old and dated.

The surrounding area didn't feel very safe, and the parking situation was a bit unsettling, although it was adequate. The hotel only had one small elevator, and while it worked, it definitely felt a little sketchy.

The rooms don't have air conditioning. Since there were no screens on the windows, we had to choose between being uncomfortably warm or leaving the window open and worrying about bugs and the outside noise.

We also tried the coffee shop, but it was overpriced and the coffee wasn't very good.

Overall, the hotel met our basic needs, but I would probably look for another option next time.

Family_with_children

10/10

Exceptional

26 Jun 2026

James

Very nice place. Enjoyed my stay.

Self

6/10

Pleasant

24 Jun 2026

Mia

it was good

Friends

4/10

Poor

24 Jun 2026

jerry

Well located, but the place is an old building and nothing to offer beside the room not on going cleaning available. It was very cold room and I asked for extra blanket which they could not provide. They said to put on the radiator which didn’t work to warm up the room the room itself is OK if you want low budget hotel for last choice that’s a good place to be.

Friends_and_family Friends

2/10

Poor

23 Jun 2026

ZAID

I would not recommend this hotel. The room was not clean when we arrived, and there was a bad smell that made the stay uncomfortable. The room did not feel fresh or well maintained, and it was not the kind of place I would want to stay in again.

For travelers looking for a clean and comfortable hotel, I would suggest booking somewhere else. Based on my experience, I do not recommend staying here.

Friends

6/10

Pleasant

23 Jun 2026

MICHAEL

There was no air conditioning in the room. There was no many fridge. I'm pretty noisy with the trash truck early early in the morning
I did ask for extra pillow and blanket, but was told they have no extras.. If you want your room to be refreshed, you have to let the front desk know they don't automatically do it. And there is a sign that tells you that up front but didn't see that till later.

Partner

2/10

Poor

22 Jun 2026

Kimberly

Room was not clean; stains on bed sheets; overall very disappointed especially after paying over $300/night for the room

2/10

Poor

22 Jun 2026

Kalyanmoy

Pretty aging and run down property.

6/10

Pleasant

21 Jun 2026

Charles

Room was not very clean and the radiator makes tons of noise in the middle of the night, despite it not being on. Otherwise, bed was comfy, staff was nice. If you’re looking for budget friendly and if you just need a place to sleep, shower and leave belongings, this is fine

8/10

Excellent

20 Jun 2026

Angela

The front desk guy was wonderful, very friendly and helpful. The room did not have AC and it was pretty warm the first day we were there but we were able to open up the windows and that was enough to keep our room comfy but if it was any hotter it would have been uncomfortable especially in the elevator and halls.
The hotel’s location makes it easy to access different points of interest throughout the city, but the neighborhood is kinda sketchy once you get a couple blocks away (at night esp, but we didn’t have any problems at all)
It was a clean cheap hotel centrally located with friendly staff, checked all the boxes for us besides AC.
Parking lot is safe $30/night with an attendant there watching over during the day so I felt extra safe leaving my car all three days.

Partner

10/10

Exceptional

17 Jun 2026

Cassandra

Shops in walkable distance
Staff was nice
The roo was pretty good

Family

4/10

Poor

16 Jun 2026

Cory Andrew

the place was disgusting, my room looked very similar to a motel 6, stains covering the carpet, the carpet itself had tears and wasn't properly attached to the floor. the walls were incredibly dirty with splatter marks, it smelled awful in the room. I didn't find anything redeeming about this place.

Self

8/10

Excellent

15 Jun 2026

Wanda

The hotel is located in a convenient place because you can walk to wherever you need a few items or plenty of them.

6/10

Pleasant

14 Jun 2026

Allison

No thermostat so if you want it colder you leave the windows open, which if you’re not used to the city is just really loud. Rooms were clean and reasonably sized but parking is not included so plan to add at least $30 to your bill.

Partner

6/10

Pleasant

12 Jun 2026

Patrick

The staff were friendly and the parking was convenient.

Friends

8/10

Excellent

11 Jun 2026

Ying

Room had everything I need, area may be unsafe (heard someone breaking things outside on my second night), but that's outside of the hotel's control. For the price, everything was decent.

Self

2/10

Poor

10 Jun 2026

Hefounme

The hotel is not updated at all still has original everything and it's old and musty. It smelled like poop, there was no air conditioning or hot water. When we decided we couldn't stay there and risk getting sick the hotel staff was mad about us leaving. Never go here it's a huge mistake.

Partner

2/10

Poor

10 Jun 2026

Jeriel

Worse place I’ve stayed. The tv y stopped working and they didn’t know what to do the shower was dirty and had mold. Bed was loud. Never again do not waist your time or money

Self

8/10

Excellent

10 Jun 2026

Tracy

Upkeep of facilities. For example, the toilet paper holder fell off the wall while in use.

Self

10/10

Exceptional

10 Jun 2026

Dino

Great hotel, cool vibe in there

Partner

10/10

Exceptional

06 Jun 2026

Mario

Very clean room and parking next to the building

Self

2/10

Poor

06 Jun 2026

Daniel

Only good thing was the paid parking didnt have to worry about street parking. They left the gate open all day though. The rooms were super dirty and outdated.

Friends

2/10

Poor

04 Jun 2026

Iryna

Everything was terrible.

Family_with_children

10/10

Exceptional

03 Jun 2026

Chea

Great reception, great size room!

Self

8/10

Excellent

03 Jun 2026

Jeremy

Great price clean place but it was very dated and smelly

Self

2/10

Poor

02 Jun 2026

Raheem

The pictures are not what it was. It was a total catfish. The valet parkers hit our car TWICE.

Self

2/10

Poor

02 Jun 2026

Allan

The pictures are a total catfish.

Family_with_children

2/10

Poor

02 Jun 2026

Giselle

Unfortunately, I did not have a good experience staying at this hotel. The property felt very old and poorly maintained. When I showered, the bathtub did not drain properly and the water would rise above my ankles. The bed had an unpleasant odor, and the heater kept turning on repeatedly throughout the night, making it difficult to rest comfortably.

Overall, the cleanliness and maintenance did not meet my expectations. I would not choose to stay here again.

Friends

2/10

Poor

01 Jun 2026

John

Elevator broke with me in it for 20 minutes front desk argued with me about it. Was stuck on fourth floor when doors finally opened I had to walk up to the 6th floor. Was supposed to stay two nights but I was afraid to use the elevator so I walked down 6 floors to the lobby the next morning and left. I’m trying to get a refund for the second night

Self

10/10

Exceptional

31 May 2026

Jannatul Islam

good

4/10

Poor

30 May 2026

John

Elevator broke with me in it staff was no help never offered me anything. I didn’t stay the second night. Mgr argued with me about a refund.

Self

6/10

Pleasant

29 May 2026

Jesse

The place has pictures of bathtubs but there were no bathtubs anywhere so it was misleading

Partner

4/10

Poor

28 May 2026

Malia

Windows were falling out if the casing, I physically had to remove it from the track and put it back in. Also they were paper thin so you heard every conversation on the street. And since this hotel is in the Tenderloin the conversations were spicy. Beds are the cheap metal frames from Amazon with a mattress on top. Same with the curtains, cheap from Amazon. Nothing was commercial grade. Furniture that wasn't from Amazon looked 2nd hand, but like cheap FB Marketplace 2nd hand that needs some work. The photos online are NOT an accurate depiction of the rooms.

Self

4/10

Poor

28 May 2026

David

We were from out of town and booked not knowing the area.
First off no on-site parking. Only street parking or the creepy dark parking lot around the corner filled with homeless.
The place made me and my wife so uneasy we didnt even stay at this place.
Electronic locks on the door. Also a red flag for the area.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Valerie

Modest and exactly what I needed. Great amount of space for the price. If you’re used to hostels, this is luxury.

Friends_and_family Friends

6/10

Pleasant

28 May 2026

dylan

Very old feeling and vintage.. not super clean. Great and safe parking tho compared to the rest of the city.

Partner

8/10

Excellent

27 May 2026

Ashley

Definitely an old place, but I found it cool & interesting. Very art deco. Everything was clean and worked as it should. The people at the front desk were very friendly & helpful. We were close to the 5 bus which helped us get most places we needed to go. Apparently the area was supposed to be unsafe but I didn’t notice anything out of the ordinary (Yes, there were unhoused people, some who were obviously having difficulty with mental or substance issues, but not more than any other large city). We got way more than expected with the price we paid.

Partner

6/10

Pleasant

26 May 2026

Karen

The location has easy access to public utilities

Self

10/10

Exceptional

25 May 2026

jayro Manuel

Cómodo y buen lugar

Partner

2/10

Poor

25 May 2026

Temugen

Really bad staff members. Cannot even do their job. Especially the front desk.

Self

2/10

Poor

23 May 2026

Pablo

I stay there for three days and then never show up for house cleaning floor was dirty. Under the beds

Family_with_children

4/10

Poor

23 May 2026

Ulysses

Terrible hotel, smelled musty, bed was horrible! Literally was just springs and hurt every time I tried to turn over. It was very cold and we asked for extra pillows and a blanket and they gave us some sort of thin bed cover that would slide right off. There was loud construction going on right outside our window and when we asked about moving rooms they said the only one they had available was worse than the room we had. So we had to stay in that smelly room with the worse bed I have ever slept in! Worst hotel stay ever!!

Partner

4/10

Poor

21 May 2026

Robert

I was told parking came with the room rate only to find out that the parking was extra $30/d after a bad discussion with parking personnel - parking is a separate business. Elevator has not been inspected since 2012 per notice in the elevator. It is slow and at times shakey. No refrigerator nor microwave in the room. When taking a warm shower, it got hot after next room flushed. Signs tend to be confusing. It was inexpensive so I got what I paid for.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Paola

Limpio excelente lugar y muy atentos

Family

4/10

Poor

20 May 2026

Ferdinand

No amenities, no microwave, no coffee maker, no refrigerator, no air conditioning, terrible environment lots of homeless people in vicinity not safe to be out at night, must pay parking, very very old building needs a lot of work. Not safe.

Family

8/10

Excellent

20 May 2026

Julia

Parking was easy though not especially secure, but reasonable value. The little coffee shop attached to the hotel is very nice, though with limited hours. There was aSunday Farmers' market in the plaza nearby that was an unexpected plus. The immediate neighborhood does not have many other places to eat. The broken smoke alarm was fixed promptly but not the dripping faucet; Having staff at the desk 24 hours a day is essential in that neighborhood--on one side it is fine but about two blocks away things get sketchy. Very good location otherwise, near BART and a Market St trolley line that goes all the way to fisherman's wharf.Staff were friendly and accommodating to requests.Remarkably good value overall.

Friends

4/10

Poor

19 May 2026

Chanelle

Not great area, expensive parking, no AC

8/10

Excellent

19 May 2026

Trini

Room and hotel was overall clean but property def getting old... Paid parking in closed parking lot behind hotel was a good option for safety.

6/10

Pleasant

18 May 2026

Sean Connery

Didn't like we had to pay for parking. Never had to do that before at other hotels.

Partner

10/10

Exceptional

18 May 2026

hector

The parking is a little issue

Family

10/10

Exceptional

18 May 2026

Rhana

Mmm

Family

4/10

Poor

16 May 2026

Kiera

lost power one night which was a little annoying but not quite a big deal. However, since the next day (in person) and through the phone I have not been able to contact/talk to anyone who would discuss refunds. I have reached out through multiple emails, called multiple times and talked to AI and people who were unable to help and have been left with no resolution. Contact with management/staff has been difficult.

Partner

10/10

Exceptional

15 May 2026

Rebecca

The room was clean, the staff are always very helpful, there is always someone by the front door/desk, and everyone was friendly. It is very close to very many attractions in San Francisco.

Self

10/10

Exceptional

12 May 2026

Rebecca

My rooms are always very clean. They are always friendly and helpful at the front desk. It is located so close to so many things, it's challenging to decide which place to visit sometimes. There are buses near this location going to all the amazing sites, so if you stay without a car or don't want to drive all the time there are options.

Self

6/10

Pleasant

12 May 2026

Peter

property needs a major maintenance. my bathtub just barely worked. elevator wasn't working for 12 hours. good location. pretty facility.

2/10

Poor

11 May 2026

Brandon

Place was a dump. Guy at front desk was high and no help. I check out the next morning and the guy at front desk that morning couldn't even give me a receipt.

Self

8/10

Excellent

10 May 2026

virgil

I didn't like how warm the room was from the radiator heating. We had to leave the window open which then brought all the noise from the city.

Partner

6/10

Pleasant

10 May 2026

katie

Parking was convenient and staff was nice. Room was very dated. Had to ask for towels as there were none in the room and one of the beds only had one pillow. If you need very basic accommodations this hotel sufices.

Partner

2/10

Poor

09 May 2026

Jessica

. Never going back here again

2/10

Poor

09 May 2026

Jessica

Hotels.com advertised a photo of the room I was told I would be renting. What I was given was something else and they did this to me 2 nights in a row. When I complained that I wanted my money back, hotels.com reimbursed me but the hotel kept my deposit for both nights so basically they paid themselves anyway using my money that I left as deposit. I left both rooms exactly how I found them. I am upset. Here are photos. First is advertisement and the others are what I was actually given.

Partner

6/10

Pleasant

09 May 2026

Phillip

Rooms smell old, no protection from falling out a window. Lots of homeless and drug use going on around the area.

Partner

10/10

Exceptional

05 May 2026

Araceli

Quiet and good for price it was an emergency so worked out

Friends_and_family Family

10/10

Exceptional

05 May 2026

Dalila

Rooms are clean( we used 2 rooms). Excellent front desk customer service. Thank you !

Family

8/10

Excellent

05 May 2026

Niphawan

อยู่ในย่านที่สามารถเดินไปรถไฟใต้ดิน อยู่ใกล้ร้านอาหารจีน และเวียดนาม ห้องเก่า แต่ก็สมราคา การเดินทางสะดวก ไม่มีกาต้มน้ำให้ ภ้าจะทำความสะอาดต้องบอกล่วงหน้า มีค่าประกัน 100$ จะคืนให้หลังออก 1 วัน โดยรวมดีคะ เหมาะสมกับราคาที่จ่าย

Family_with_children

10/10

Exceptional

03 May 2026

Monica

Parking was good
Staff was very weird

2/10

Poor

02 May 2026

Nykira

I thought this was the worst hotel stay I’ve ever had. I got a double bed room instead of a single king which wasn’t the issue but this hotel room is appalling and hasn’t been updated since the 70s. It felt more like a cheap one room apartment. The bed was a nightmare. Thin like paper sheets, dirty comforters, freezing, seedy guests, dusty floors. I was absolutely terrified during my entire stay. I will avoid this hotel anytime I’m in San Francisco. An absolute nightmare. It’s more like a seedy motel.

Self

4/10

Poor

02 May 2026

Maria

Parking so expensive area not safe

Partner

6/10

Pleasant

30 Apr 2026

sergio

Old place, very noisy, but rooms comfortable, but very old

6/10

Pleasant

27 Apr 2026

Giovanna Elisa

It was decent for the price but it was hot! They have no AC and that’s never good! The area wasn’t what I expected but again you get what you pay for but overall it was a good stay .

Partner

8/10

Excellent

26 Apr 2026

Adam

Room 210’s showerhead needs replacing. It sat limp, rather than taut.

Self

6/10

Pleasant

24 Apr 2026

Niphawan

Save parking

6/10

Pleasant

22 Apr 2026

Margarita

The toilet not working well, no heating and some dirty like a curtain. Really different of the picture.

Partner

8/10

Excellent

21 Apr 2026

Lucille

Hotel lovely staff really nice unfortunately a lot of homeless people and litter on the streets outside

Family

6/10

Pleasant

20 Apr 2026

Robert

Parking was on premises gated with cameras. Looks to be not for just customers. Room was clean, but out dated. Staff was polite and helpful.

Self

2/10

Poor

19 Apr 2026

Eduardo

This was a disaster, please do not stay at this location.

Self

8/10

Excellent

18 Apr 2026

Audrey

I was able to park easily snd safely. Didnt like there was no restaurant in the hotel. Sandwich bar was closed at 3pm after checking into my room. Thus should've never happened!

Self

10/10

Exceptional

18 Apr 2026

Adrian

Bill, the front desk guy was awesome and friendly. My wife and I enjoyed the stay. Quiet and had easy parking around back.

Partner

2/10

Poor

17 Apr 2026

Paul

Parking appears secure at first but it appears there is a guy living there with his dog in car , the room was ice cold when we arrived I assume it would heat up but after freezing all night when we were going out to explore I told the desk attendant we had no heat and he said it’s off during the day but on at night I said no we had nothing and needed an extra blanket . When we returned in the afternoon 4:00 pm I asked again about heat he said he was working on it so asked about Blankets again he is working on it??? So at six pm asking again about heat and blankets, now others are asking too because they are freezing his reply it will be fixed in a couple days, still no blankets so we booked a different Hotel to stay in and packed up as we are leaving at 8:30 pm he gave us a blanket I said no I want a refund he said he couldn’t do that the Owner who won’t be back till 10:00 am !! This place is and absolute dump don’t no how Hotels. Com would even list it !!! Outside crack heads sleeping on the streets!!

Partner

6/10

Pleasant

15 Apr 2026

Cameron

Black mold. Like everywhere. Elevator also doesn't seem to have been inspected since 2013. Broken level 4 button. Location is phenomenal, the staff was super kind and helpful, but the room itself (which, for the price, is what it is) was stinky and exceptionally moldy. The floor had this strange waxy residue on it, almost requiring you to wear socks lest you track something into the bed. Surprisingly the bed was fine, didn't seem to have any stains or smells. Shower/sink did their jobs, water was hot, soap and shampoo was provided as were linens, which were clean(?, had little black spots on the main large towels but otherwise fine enough).

Main point: if you need quick and cheap access to the Tenderloin and some fun areas of SF, it is a reasonable price. No A/C, which is fine. Windows open with no screen and let some cool air in when needed. Don't expect anything super nice. It is a place to lay your head during a quick stay.

Partner

2/10

Poor

14 Apr 2026

Jazmin

Do not stay here. It’s ghetto. Beds are terrible. Dirty. Old. Not comfortable. Super small.

Family_with_children

2/10

Poor

13 Apr 2026

Regina Renee

I had an extremely disappointing experience. Upon entering the room, I immediately noticed what appeared to be blood on multiple surfaces, including the curtains, the TV remote, and the TV stand. This was not only unacceptable from a cleanliness standpoint, but also deeply concerning.

In addition, the restroom window was broken, which raised serious safety and maintenance concerns. These conditions made it impossible to feel comfortable or secure during my stay.

This experience fell far below basic hospitality standards. I strongly urge management to address these serious cleanliness and safety issues immediately to ensure future guests are not subjected to the same conditions.

8/10

Excellent

13 Apr 2026

Renee

This was a perfect location for a weekend visit. Clean and reasonably priced.

Family

8/10

Excellent

12 Apr 2026

Jorge

Short stay. Place doesn’t offer water inside building they said “drink water from the faucet”
Big room, no ac, looks pretty run down, areas around it don’t feel safe entirely

Partner

6/10

Pleasant

11 Apr 2026

Connor

Overall you get what you pay for. It’s decent for the price.

Pros: convenient location, as it was quite central to SF for exploring. TV worked, had DirectTV. Staff was nice. Elevator worked. I felt safe as a solo traveler.

Cons: The room was…stuffy/musty/dingy. I spent several nights here. Consistently, after being in my room for at least an hour, I would develop a headache, sore throat, and irritated sinuses (while initially I thought I was coming down with something, my symptoms would clear up after 30 minutes of being outside the hotel). Each morning I woke up feeling like I had just gone through the worst pollen season of my life. Perhaps I am more sensitive to the dust collected in this old hotel or whatever is going on in these rooms (mold maybe), but this made for an unpleasant experience while staying at this hotel. I have never before experienced such an allergic reaction while traveling, which I do a lot of, so something is afoot at the Embassy.

Also the basement was actively flooding when I was checking out due to some heavy rain

Self

2/10

Poor

11 Apr 2026

Thomas C

I checked in than left it smelled bad the bathroom was scary I have seen better bathrooms in abandoned homes. I left than checked in a Marriott I would not suggest this hotel to anyone.

Partner

8/10

Excellent

11 Apr 2026

Melinda

Staff was less than helpful and also charged me three times, I had to call my bank at the front desk for two of the charges to be voided. Otherwise it was clean but no amenities. Parking was $30 a night, which I was not aware of in advance. Reasonable place to stay in SF on a budget.

Self

2/10

Poor

11 Apr 2026

Airy

The lobby was deceiving because of how nice it looked but the hotel itself definitely needs remodeling.

2/10

Poor

11 Apr 2026

Amani

10/10

Exceptional

10 Apr 2026

Anthony

Perfect

Partner

8/10

Excellent

09 Apr 2026

Helen

Pool was closed. Man at check-in wasn’t warm and friendly (but was polite). Room was dated. Great location. Overall was an ok place.

Friends

8/10

Excellent

08 Apr 2026

Eskander

O thing

10/10

Exceptional

07 Apr 2026

Eloise

What a gem in the heart of SF. Mind you, the neighborhood is a place to keep your head on a swivel but once you get in the doors, the staff has got your back. The room are eclectic and super clean. The bathrooms have the feeling of little apartment living right in the middle of it all. We used Waymo, the self-driving cars to get around, I highly recommend will get you in and out of the sketchy hood :) Will return anytime I’m in SF for sure👍

Family_with_children

10/10

Exceptional

07 Apr 2026

Gricelda

Clean room | Staff | Shops nearby | Location

Business Friends

6/10

Pleasant

07 Apr 2026

William

Rooms were clean, housekeeping only comes on request, building is definitely older. No AC or fans in room, typical of west coast. Floors creak and bathroom was in desperate need of remodel

Partner

2/10

Poor

05 Apr 2026

Hugo Alejandro

Misleading pictures and descriptions for this horrible hotel. Rooms with filthy walls, bathrooms, super dirty stained and sticky carpets and everything in it was super bad. When checking one of the beds a bug run from under the pillow. High odor of marihuana in hallway plus no A/C nor fans in rooms. Let me assume high scores are form owners, employees or friends. Should not be recommended by Expedia nor any other site.

Family_with_children

2/10

Poor

05 Apr 2026

Johanna

Travel with our three kids. We check in and out in 30 minutes. It is a terrible and no safe hotel. No what pictures shows. Hotel is very old, dirty carpets, no a/c, smelly and dirty rooms. You would never have your kids to sleep in those dirty and stinky beds. A lot of homeless people around the area. I will put zero starts but it’s not option for that.

Family_with_children

8/10

Excellent

05 Apr 2026

Brian

Very clean room.

10/10

Exceptional

02 Apr 2026

kingsley

brilliant location , friendly and helpful staff

Self