Name: Courtyard San Francisco Union Square
Address: 761 Post Street, San Francisco, 94109, US

8/10

Excellent

17 Jul 2026

Aditi

Had a good stay

Partner

10/10

Exceptional

14 Jul 2026

David

Good place to stay staff very kind.

10/10

Exceptional

05 Jul 2026

Cam

Amazing employees!

Family

10/10

Exceptional

05 Jul 2026

Cam

Amazing property! Staff was the best part highly recommend staying here.

Family

10/10

Exceptional

05 Jul 2026

Cam

The staff were absolutely amazing!! Very helpful,cheerful, and remembers us by name. Would absolutely stay there again!!

Partner

10/10

Exceptional

26 Jun 2026

Luis

Se descansa muy bien

8/10

Excellent

22 Jun 2026

Gabriela

For a solo stay a couple of nights it was fine. It has everything you need. I will say though that the hotel is around the corner of the Tenderloin, which isn’t very nice. I don’t know if technically it’s on Union Square, but it’s definitely far from the square.

Self

10/10

Exceptional

18 Jun 2026

Nadezhda

The room was clean and staff were nice. I was very pleased with the room and cleanliness.

Friends

10/10

Exceptional

14 Jun 2026

Patrica

Upon arrival, the valet staff was super helpful and kind. The front desk staff was efficient and offered bottled water. The room was clean and quiet in spite of being near the elevators. I had the best night of hotel sleep I’ve ever experienced. Check out was a breeze. Staff in all positions were kind and courteous throughout the stay.

Friends

10/10

Exceptional

13 Jun 2026

Ryan

Staff was super friendly from check in to valet. Property and surrounding area was clean with plenty of good food options nearby. Rates were reasonable. I would definitely return.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Jen

Hotel lobby was clean and large. The room was very spacious and clean. The view we had was super cute too. Parking was valet that we chose it was pricey but I was only there for one night so I just made the choice to go with their option. I’d probably come back here again the area was in a good spot from bars, clubs and the shopping district.

Friends

10/10

Exceptional

06 Jun 2026

Raymond

We had a great stay! The staff were very accommodating and helpful when there was a little mixup with our room booking. Front desk gave out bottled water which was very nice on our daily adventures, and there is refreshments and snacks served in the lobby. Room was clean and overall had a pleasant experience.

Family

10/10

Exceptional

01 Jun 2026

Haim

I really enjoy for any moment

Self

6/10

Pleasant

24 May 2026

Pedro

It wasn’t that good experience.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Josean Manuel Rosado

.

Family

10/10

Exceptional

16 May 2026

Natalia

Nice clean

Family

10/10

Exceptional

03 May 2026

Steven

Did not eat Breakfast. I parked in the Masonic Lot.

Partner

10/10

Exceptional

28 Apr 2026

Arche Rose

Clean room, friendly staff.

10/10

Exceptional

26 Apr 2026

Elina

All was good despite the location

10/10

Exceptional

18 Apr 2026

Rolanda

Location is perfect if you’re looking for tourist things to do in the city. The hotel was clean and our room was cleaned and reset everyday. Staff were all friendly and very helpful.

10/10

Exceptional

18 Mar 2026

Amanda

Staff was friendly and location was great!

Family

10/10

Exceptional

17 Mar 2026

Viridiana

The staff was kind and friendly. We opted in for VIP Parking, and it was very convenient.

Family

10/10

Exceptional

09 Mar 2026

Christopher

Customer service was excellent! Especially Marilyn

10/10

Exceptional

09 Mar 2026

Fernando

everyone was so kind and great!!! would come back!!

4/10

Poor

17 Feb 2026

Theresa

Front desk was wonderful. Sheets were wrinkled and pillows were lumpy. The mattresses gave us bad back pain for two days not comfortable at all. Rooms were way too small, but that is understandable because the building is older. No amenities in the bathroom. Yes you can order or call for the amenities, but not in the middle of the night when you first get there. They should already be in the bathroom for guests to use. Disappointed in the Marriott with this one, even though they have been there for a long time. I felt like they could at least make their guests comfortable and want to come back again.

Leisure Family

10/10

Exceptional

02 Feb 2026

Heather P.

Great

10/10

Exceptional

26 Jan 2026

Jennifer

Staff was amazing and accommodating. Room was updated and quiet.

10/10

Exceptional

13 Jan 2026

Juan

Yes clean. And very polite and respectful. Ernest cometa the manager was very professional and very friendly

8/10

Excellent

07 Jan 2026

Jenece

Clean room and very comfortable bed

Friends_and_family Friends

10/10

Exceptional

31 Dec 2025

Jeanne

Staff was very friendly and nice. Room was very clean.

10/10

Exceptional

21 Dec 2025

Mayra

Friendly staff. Good breakfast.

10/10

Exceptional

21 Dec 2025

Mereani

Did not do breakfast

10/10

Exceptional

17 Dec 2025

Father Nicola

best staff! super friendly and helpful, went the extra mile to make sure all our needs were met.

Leisure Friends

4/10

Poor

05 Dec 2025

Joseph

We had an ER visit on the day of check in and with all the chaos, we didn’t had the opportunity to call the hotel to inform them that we are checking in the next day. We were told the next day (by the hotel) that the booking is gone. We had to make another booking directly with the hotel due to that. In addition, we were charged cancellation fees! We paid in full for the initial booking by the way! We requested hotels.com to have it waived as it was an emergency. But the hotel management denied the request!

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

An

Great customer service, clean, room is a little small but it has everything we needed.

Leisure Friends

8/10

Excellent

28 Nov 2025

Richard

Staff at the front desk are great! Thanks to Suzy and Christian for accommodating us. You made our stay wonderful!

10/10

Exceptional

09 Nov 2025

German

Edmon had great customer service

Friends_and_family Family

4/10

Poor

09 Nov 2025

Deepali

No bathroom fan, really small bathrooms, smelly rooms. Not a marriot level.

Leisure Partner

10/10

Exceptional

24 Oct 2025

ROBERT

Good deal

4/10

Poor

10 Oct 2025

Nakreeta

No breakfast available

Leisure Family

10/10

Exceptional

07 Oct 2025

Sam Samboy Lorenz

nice staff and accomodating

Leisure Friends

10/10

Exceptional

29 Sep 2025

Gurleen

The place was really nice and central to everything, but the thing that really stood out was their staff, they were genuinely so kind and welcoming especially Antoinette she was amazing!

Leisure Family

6/10

Pleasant

24 Sep 2025

Maxwell

Ghgh

8/10

Excellent

23 Sep 2025

Carter

A/C issues the second night. Stains/general dirtiness in the room. Mosquitos in the room.

Leisure Friends

10/10

Exceptional

15 Sep 2025

Martin

The hotel was in a great location and the rooms were nice and the restrooms were small but functional. Upon check-in we were greeted by Desan who was amazing. Desan checked us in quickly and provided us information of easting establishments and routes to various attractions. The hotel was clean and well kept. I would visit this hotel again and recommend it to anyone staying in the Union District.

Leisure Family

10/10

Exceptional

15 Sep 2025

Steve

Great value hotel situated very close to Union Square. Would happily stay here again.

Leisure Partner

8/10

Excellent

14 Sep 2025

Carlos

Didn’t try the breakfast but the area was alright. Super close to unj

2/10

Poor

02 Sep 2025

Phillip

On the Travelocity site they don’t tell you that there is $77 per night parking fee.

Leisure Family

4/10

Poor

25 Aug 2025

Katrin

The hotel room was really small, including the bathroom. The refrigerator was also really small. No parking garage. I will never come to this hotel again because parking is not including they only offer valet which is almost 90 dollars total for the night.

Leisure Family

6/10

Pleasant

24 Aug 2025

Amanda

Ac didnt work ac set to 60 and room still warm. Wifi was down for multiple nights. Staff is amazing. Very dirty outside and homeless population very high near hotel. Restaurant not open all day or bar. Breakfast and coffee only until 10:30 the closed rest of day and night. Couldn’t go down to bar and chill never. If it wasn’t for hotel staff I would never stay again. Took over 20 min to get car from valet everyday.

Leisure Family

10/10

Exceptional

24 Aug 2025

Antoinette M.

Amazing Stay

I was more than appreciative for my stay at the Courtyard Marriott which I booked through Hotels.com. The room was clean and the bed was very comfortable. I loved the afternoon treats of free popcorn and delicious chocolate chip cookies. Free water was available when needed which was also appreciated. Security was on point and we never felt uneasy as we moved to and from the hotel.

I have to spend some time highlighting the very friendly staff. However, the absolute best staff members we loved were Susie and Christian (I hope I spelled their names correctly.) Christian without a shadow of a doubt made us feel like we were the only guests in the hotel. He made us feel like family. Every time we left he had a kind word or even just \"have a great day.\" We missed him when he was not on shift.

Susie is the reason we decided to stay at the Marriott. We called in before booking and she took the time out to tell us not only about the hotel, but also about the city. She is an amazing person who treats every guest with care and respect. She also greeted us as we left and when we returned.

We will definitely only stay there when we visit San Francisco again.

It was an absolutely amazing stay at the Courtyard Marriott!

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Valeria Jimenez

Thanks for everything to All the staff, so kind and Nice.

Leisure Family

8/10

Excellent

18 Aug 2025

Rosanna

Friendly front desk staff. Check in was a breeze. Clean room and bathroom. Room service was great. Comfy bed. Hotel environment felt safe. Nice gym.

Leisure Family

10/10

Exceptional

13 Aug 2025

Alexander

It was a great stay for our family. It was a busy weekend with the Outside Lands Festival going on in the city but we didn’t feel it even with the hotel being booked out. The service was top notch with everyone being friendly, warm, and courteous. Valet parking is a bit expensive but on par with all other hotels and parking garages in the city. I recommend staying here for business or pleasure!

Friends_and_family Family

8/10

Excellent

26 Jul 2025

Anneli

The area around the front entrance is not very clean and is in close proximity to some not-so-attractive hotels and clientele.

6/10

Pleasant

20 Jul 2025

Kathryn

This property was very supportive and cognizant of guest security. It’s centrally located, reasonably priced and close to some very good breakfast places.

Business_and_leisure Family

8/10

Excellent

20 Jul 2025

Kelly Ann

The hotel was just what we were looking for in terms of a stay in San Francisco. Close to Union Center and a Waymo was able to pick us up to take us anywhere else we needed to go. Huge shout out to the valet Chris, he was there to greet us every morning with a smile and small chit chat as to what our day had in store.

Leisure Partner

10/10

Exceptional

30 Jun 2025

Heidi

It was very clean and conveniently located to all attractions, in the middle of the city and staff was great. I like that they always had water and coffee in the lobby. And the door men were very courteous and attentive.

Leisure Family

10/10

Exceptional

10 Jun 2025

Peggy

I would stay there again it was very nice and we walked everywhere we needed to go once we got there.

Partner

10/10

Exceptional

01 Jun 2025

Kevanna

Amazing. Clean. Excellent Service.

Friends_and_family Family

8/10

Excellent

31 May 2025

Griselda

The front desk staff and doormen were helpful and very friendly. They gave me some helpful and safe suggestions. They were super nice.
The location is not the greatest due to the noise on the street at night. The room was small but just right. The only downfall was the bar and food situation, during our stay the bar wasn't open.
If you stay here go to the Japanese restaurant right across the street, it's delish.

Leisure Family

10/10

Exceptional

25 May 2025

Abraham

Amazing highly recommended

Friends_and_family Family

10/10

Exceptional

25 May 2025

Monica

Hotel was conveniently located

Leisure

8/10

Excellent

12 Apr 2025

Antwanette

Everything was good

Leisure Self

10/10

Exceptional

27 Mar 2025

Joel

Very nice staff great at their job

10/10

Exceptional

23 Feb 2025

Franchesca

Everyone was so friendly. Hotel room was spotless and comfortable. Convenient location to tourist areas. I would stay again and recommend to friends.

Leisure Friends

10/10

Exceptional

29 Jan 2025

Michael

STAFF WAS GREAT!!!!

Business

8/10

Excellent

22 Jan 2025

Sabrina

Great stay

Leisure Friends

8/10

Excellent

19 Jan 2025

Christi

The hotel was very nice inside, the rooms were nice and clean the only thing is outside of the hotel and the area around felt unsafe due to homelessness and people that seemed to be on drugs.

Leisure Pet

8/10

Excellent

06 Jan 2025

Patricia

The hotel is good!
The staff are friendly and helpul…especially Chris!!

Leisure

10/10

Exceptional

03 Jan 2025

Colleen

Friendly and Kind

Had phenomenal service inside the hotel and experienced the most friendliest people on the street as we walked down to Union Square. Everyone greeted us kindly and wished us Happy New Year all week. The Union Square/Tenderloin areas offer the most delicious food and friendliest people.

Friends_and_family Family

2/10

Poor

03 Jan 2025

Monica

My hotel room was robbed of mine and my friends belongings while we were sleeping

Friends_and_family Friends

8/10

Excellent

26 Dec 2024

Jeff

The stay was great. Hotel employees were quick with smiles and service, walking into the
lobby off the street was pleasant. Transportation was easy and available. The only thing I wouldn’t rate a 5 star for is the street it is on. It’s not terrible but not great either.

Leisure Family

10/10

Exceptional

01 Dec 2024

Cathedra

N/a

6/10

Pleasant

01 Dec 2024

Ja'Heem

.

8/10

Excellent

21 Oct 2024

Brenda

Nice visit.

Remodeling. Big dumpster outside. Appears that there are city ambassadors outside hotels keeping an eye on neighborhood. Small rooms but comfy. Staff very helpful and friendly. Cute cafe inside. Would definitely stay again. Close proximity to Union Square.

Friends_and_family Family

2/10

Poor

13 Oct 2024

LaToya

The hotel was under construction during my stay. This hotel was the worst choice I will never recommend it to anyone nor will I use Expedia in the future.

Leisure Partner

6/10

Pleasant

16 Sep 2024

Mark

A lot of renovations going on, was made to go down through the construction which had wet paint and step and trip hazards, was noisy in the evening and street outside of the hotel stunk of human urine.

Leisure Partner

10/10

Exceptional

15 Sep 2024

Josie

The hotel is great and the staff super attentive and helpful. The area is a lil on the rougher side of town but not bad they had security at the door at night so I felt safer.

Business_and_leisure Family

10/10

Exceptional

29 Aug 2024

Diana

Perfect place to stay after a concert at Oracle Park

Leisure Self

6/10

Pleasant

20 Aug 2024

Michael

Our stay was ok. Was really inconvenient that one of the elevators were not working. They also were doing construction on an upper floor so the active elevator was in use to support the renovation project. This made elevator usage fairly difficult. In addition the rooms were really cramped and small. Was it a terrible experience, no. Would I stay there again, no.

Leisure Family

4/10

Poor

17 Aug 2024

Jeremy

The hotel itself was nice facility. The rooms were on the smaller size, but did the trick for a place to stay. The customer service by the front desk was poor. Just wanted to check us in fast and be done with us, even though there was no one else at that time. Called the day before to ask about my dog staying with me, and got told one price, then when I arrived the front desk told me a different price. When I tried talking to them about it, the front desk agent didn’t even try discussing it with me and rushed me through the process.
Valet parking only, no other option for parking. Didn’t realize this until I arrived.

Leisure Pet

2/10

Poor

15 Aug 2024

Melanie

Never Again

We stayed in room 307 at this property and my children woke up with bites. After the 2nd day we finally found the source….Bed Bugs. Absolutely disgusting. The manger was great to work with and refunded two of our four nights. We feel we should have received a full refund. This ruined our vacation and has created a nightmare for us in making sure we didn’t bring anything home with us.

Friends_and_family Family

6/10

Pleasant

12 Aug 2024

Evelyn

The property was going through a remodel. The lobby was really noisy and busy. The property is very very small. Pictures make it look a lot bigger. The rooms were clean. But they are outdated. The bathrooms (specially shower) needs to be gutted and redone. The area is very dirty and according to all of the Uber drivers, not safe at night. On Saturday, it was very noisy outside. Made it difficult to sleep. The staff was amazing. So friendly and helpful. My room was cleaned every night, which made it nice when we came back every evening to come back to clean sheets and clean towels.

Leisure Family_with_children

2/10

Poor

11 Aug 2024

Sunil

Very small rooms and pathetic view

8/10

Excellent

04 Aug 2024

YARELSI

Staff was very nice and polite and helpful

Leisure Partner

10/10

Exceptional

15 Jul 2024

Cheryl

San Francisco - SF Giants get away

Had a pleasant check-in Fabulous young lady checking us in. Area is starting to get questionable but a very nice older hotel. Used Uber they were fabulous all the times we used them. Getting to and from the game.

Friends_and_family Family

2/10

Poor

03 Jul 2024

Ashish

Bed sheets and comforter had a very very bad odor like pee.

Staff took two hours to even provide a different set at 1Am

Front crew Anna was horrible

Business_and_leisure Family_with_children

4/10

Poor

01 Jul 2024

Verified traveler

Do not recommend

The hotel is centrally located but the street is filled with homeless people and extremely dirty. The property looks shabby and old. The service is not up to the mark as well. No refill of bottled water. Will not recommend this property at the price they are charging. Can definitely get better deals.

Friends_and_family Family

10/10

Exceptional

30 Jun 2024

Jason Edward Sumait

The location of this hotel was perfect right in the middle of downtown; tons of food spots, shopping stores, and convenient to bars for a good night. Car is not needed. Walking is perfect.

Business_and_leisure Friends

2/10

Poor

30 Jun 2024

John

Disappointing level of service and cleanliness.

I paid for a king bed room through hotels.com prior to my arrival. Upon check-in, I was informed that only a standard queen room was available. Despite this downgrade, no adjustment to the price was offered, and the room provided was notably small and dirty.
The toilet became clogged around 10pm. Despite attempting to contact the front desk, I received no response. When I went to the lobby, it took over 5 minutes for an employee to assist me. Unfortunately, they informed me no plungers were available and suggested holding down the toilet lever to help it flush, which instead caused an overflow that I had to clean up myself. By morning, the toilet remained clogged.
Given this unacceptable experience, I promptly checked out.
To add to the substandard accommodations I received the $100 incidental fee has yet to be reimbursed. The process to cancel this transaction should be straightforward for the hotel staff.

Self

10/10

Exceptional

29 Jun 2024

Anthony

Very happy British family

Hotel lived up to what wee hope for and expected. Would recommend this hotel to other travellers.

Friends_and_family Family

4/10

Poor

06 Jun 2024

Jose

Very small rooms, A/c was barely felt, even smaller restrooms, no shuttle service offered, front desk was not aware of their surroundings and did not know what to recommend.

Leisure Family

10/10

Exceptional

03 Jun 2024

Elizabeth

Can’t say enough good things about the staff at this property. Kind and helpful, they really made our stay feel special. Thanks so much!

Business_and_leisure Pet

8/10

Excellent

24 May 2024

faviola

This hotel is very well located, is near union square and the trolly. The area at night dies down and can be a little scary to walk alone.
The room was very clean and nice, but space is very limited if you book a double bed room. So keep that in mind for people traveling with big or multiple suitcases.

Leisure Family

10/10

Exceptional

21 May 2024

Shannon

Nice stay super close to union square

Room was very small and concrete. Kinda had a basement feel. BUT the staff were amazing and the hotel is very nice. Walked to Union Square and food all around. I would stay again for sure.

Partner

10/10

Exceptional

20 May 2024

Kulwinder

Lots of transients a bit scary

Business Family

2/10

Poor

19 May 2024

pranay

Be prepared for a $83 valet per day! Tiny bathroom, terrible shower!

Leisure Family

6/10

Pleasant

09 May 2024

Jeffrey

Reasonable hotel for the price. Older building that is clean but without the charm of old classic hotels. Staff service was good. The area around the hotel needs to be cleaned up as there are many homeless folks walking around.

10/10

Exceptional

16 Apr 2024

Vershell

Nice room and staff

Leisure Partner