The Marker Union Square San Francisco

United States , San Francisco Area - CA
SAN FRANCISCO, 501 Geary Street
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Cameron

Always a good experience at The Marker. Easy, prompt, and polite check in which always leads to an enjoyable stay. The lobby and grand staircase is always an experience and elevates my stay every time. Appreciate the VIP perks, sad a room upgrade wasnt available, the suites are always a nice treat! Rooms can be on the smaller side and don't always come with a view, but the unique decor and layout allievate any space issues. Close to Union Square, BART/MUNI, and various restaurants.

Self

10/10

Exceptional

10 Mar 2026

Lisa

Nice hotel. Clean room. Friendly staff. Close to all the shops.

Friends

10/10

Exceptional

09 Mar 2026

Elizabeth

Our room was attractive. We were on the street so it was a little noisy at night. We enjoyed the coffee in the morning in the restaurant. The staff was helpful. Parking is expensive!

10/10

Exceptional

09 Mar 2026

Chelsea

Was so very pleasantly surprised when I arrived at my hotel late at night after my flight. The front desk staff was welcoming and friendly and quickly got me up to my room. The room was clean and comfortable, with an in-room safe, refrigerator and desk. I will definitely stay here again.

Self

10/10

Exceptional

09 Mar 2026

SANPAK

Convenient location with friendly staff. Room is spacious and clean. Will stay here next time we are in SF!

Partner

6/10

Pleasant

08 Mar 2026

Andrea

Speedy check-in! Good location! Walking distance to main attractions and shops nearby. First time in SF. I chose this hotel for my bday weekend. My only complaint is the bar/restaurant staff. The one doing breakfast seemed annoyed that I chose to eat elsewhere. I went back for dinner. The dinner staff was not attentive at all. My plate sat on my table after I was finished for quite some time. The same can be said for my empty glass. Finally, on my way out, I tried again (third time, three different employees); they refused to accept the drink vouchers I had received the night prior (for my birthday). Nowhere on the voucher it says “only one per day.” I was disappointed at the rudeness I experienced three different times. That would be my only suggestion: to work on being more welcoming to the guests, especially first timers that choose this hotel to celebrate a special occasion.

Self

10/10

Exceptional

08 Mar 2026

Sukhdeep

We had the best stay at the Marker this weekend. The hotel is beautiful, central to the hussle and bussle of SF, and has the most helpful, friendly, amazing staff. Me and my friends will definitely be back!! Thank you Charles and team!! They were so helpful for food,activity recommendations and so accomodating to all our requests.

10/10

Exceptional

07 Mar 2026

Katy

The front desk gentlemen were so friendly and welcoming. Excellent location.

10/10

Exceptional

04 Mar 2026

Maximiliano

Very nice and clean hotel. Staff was amazing. Free bottle of wine. Will definitely stay again

Family

10/10

Exceptional

04 Mar 2026

Trisha

Location was great. Parked with Flores parking it was just around the corner with fair rates.

Friends_and_family Family

10/10

Exceptional

04 Mar 2026

Carl George

2 blocks from Union Square great for shopping. I’ve stayed at this hotel many times over the last 10+ years still highly recommended!

10/10

Exceptional

02 Mar 2026

Lorena

great hotel

10/10

Exceptional

02 Mar 2026

Martin

Great location, friendly helpful staff. Beautiful lobby and fireplace. The restaurant has good breakfast and happy hour. Tomasino is a great bartender and good will ambassador.

8/10

Excellent

24 Feb 2026

Neelima

Great location and beautiful 😍

10/10

Exceptional

24 Feb 2026

Andrea

desk staff were fantastic! place has a great vibe

10/10

Exceptional

23 Feb 2026

Jeffrey

The Marker is a great hotel. We were unsure of the area. In all the area was safe. The hotel staff were super friendly and helpful. My family and I took an Uber to pier 39 and walked back hitting a few of the tourist spots.

Family_with_children

10/10

Exceptional

22 Feb 2026

Claire

The staff were friendly and considerate. They let me check in a little early, which made a big difference to the logistics of my day.

10/10

Exceptional

19 Feb 2026

Catherine

Great location! Hotel was clean and beautiful. Staff was friendly and welcoming.

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Greta

It was lovely

10/10

Exceptional

18 Feb 2026

Clare

This is a great old historic hotel! Lovely lobby to sit by the fire and relax at the end of a long day. Or in the morning with your coffee. Kind, friendly and professional staff. Lovely room and bathroom. Nice towels and nice soap, lotion, etc.

Partner

10/10

Exceptional

18 Feb 2026

Darree Lynn

Great location. Beautiful lobby and common spaces.

Friends

10/10

Exceptional

17 Feb 2026

Jodi

Great stay

10/10

Exceptional

16 Feb 2026

Christelle Mupangila

Everything was 10/10 and I would 100% recommend this boutique hotel

Business_and_leisure Partner

6/10

Pleasant

16 Feb 2026

mark

Overall this a good hotel. Updated. Good location. Friendly staff. Gorgeous fireplace rooms. However, the mattresses are terrible, hot water can be limited, and the ac is not cold enough. The experience here could be better.

2/10

Poor

16 Feb 2026

Nicole

Our stay at The Marker was incredibly frustrating from start to finish.

First, valet mixed up our car ticket with another guest and actually provided us with keys and a vehicle that was not ours. The following day, when we attempted to retrieve our own car, we were questioned because the ticket didn’t match, understandably, since staff had already mixed it up. This was not only inconvenient but a serious security concern.

After our first night, we had to move rooms due to no hot water. We were originally booked in a suite, but were moved to what was clearly a standard room. When I called the front desk to clarify, I was told it was still a suite and that “the layout is just different.” That felt dismissive. Moments later, the same staff member called back and admitted I was correct, they were simply out of suites.

We were offered a “bottle of champagne,” which turned out to be just two glasses. We were also offered “free breakfast” for the inconvenience, but it was limited to one specific item only. It felt misleading and minimal given the disruption.

Unfortunately, this all happened on Valentine’s Day. The room move disrupted our plans and significantly impacted what was meant to be a special evening.

Overall, the experience reflected poor communication, dismissive customer service, and inadequate resolution efforts. We expected much more.

Leisure Partner

10/10

Exceptional

13 Feb 2026

Ronald

Great location, great staff, cozy room.

Leisure Family_with_children

10/10

Exceptional

13 Feb 2026

Oscar

Perfect location

Leisure Partner

10/10

Exceptional

06 Feb 2026

David

Nice

8/10

Excellent

04 Feb 2026

Jonas

Friendly staff! Great Services!

Leisure Family

10/10

Exceptional

03 Feb 2026

Evelin

Beautiful little hotel everything was super clean as well!

Partner

10/10

Exceptional

01 Feb 2026

Rob

Couldn't ask for more, everything was impeccable. Cozy fire, great restaurant, perfect location, out-of-the-ordinary friendly staff, everything shiny and clean with a well-functioning ice-maker to boot.

Business Self

10/10

Exceptional

01 Feb 2026

Michele

The staff was superb - friendly and accommodating. The hotel is lovely, with beautiful shared spaces. It is well located.

Leisure Family

8/10

Excellent

31 Jan 2026

Alexandra

overall was nice, friendly staff. frustrating last day as i had gotten late checkout the night before and hotel staff tried to enter my room at 730am and 11am while working.

10/10

Exceptional

30 Jan 2026

Deborah

Staff were very helpful. We stayed two nights. Had dinner in the restaurant and it was excellent. The location was very good. Near Union Square and the cable cars.

Friends

8/10

Excellent

29 Jan 2026

Charles

The room was very nice and large. However it was cold and the \"heat\" only blew cool/cold. No warm air.

Also...i know things are more expensive in the City, but after ordering 1 lasagna, 1 small appetizer and a pint of Guinness for $80.00. + 20% tip(i get that part.

8/10

Excellent

28 Jan 2026

Melissa

The staff were all wonderful! Very helpful and very friendly! I loved the architecture of the old building but it could use some freshening up, especially on the paint at the elevators. It isn't terrible - just normal wear & tear requiring a touch-up. The rooms were decent sized & clean & bathroom was fine. My only room complaint was that when I was staying on the 5th flr., I couldn't get any hot water in the shower in the a.m., but the sink had super hot water. It was much better when I stayed on the 3rd flr. Bed was comfortable & they provided great bottled water in metal containers that were easy to use throughout my adventures & they have machines that could be used to refill water bottles for free. It was also a really good location for getting around the city.

Leisure Friends

10/10

Exceptional

28 Jan 2026

maritza

Staff was very friendly and helpful.

8/10

Excellent

25 Jan 2026

emre

room quality standards were lower than expected

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Nanette

Great staff, great vibe, beautiful hotel, lovely room.

Leisure

6/10

Pleasant

25 Jan 2026

Hitendra

Good location. Clean rooms. Though room was small and no food option in late night

10/10

Exceptional

19 Jan 2026

Vickie

The accommodations were spectacular! The space is beautifully decorated from the lobby to the common spaces with 2 charming fireplaces. The room was quiet and very comfortable. The hospitality of each staff member we experienced was warm and professional!
We could not have expected more. We’ll stay again when in town.

10/10

Exceptional

19 Jan 2026

Romulo

Clean room, great staff and perfect location. Enjoyed the complimentary glass of wine.

Partner

4/10

Poor

18 Jan 2026

Gail

The room was dated had stains on the carpet. Smelled like a Motel 6. The bathroom appears nice on the surface but rust came out of the pipes in the bathtub and there was mold in the shower. The staff was friendly, but the pictures on the website. Make the hotel appear it's a much nicer than it actually. isto be a much better quality hotel than an actually is.

Friends_and_family Friends

10/10

Exceptional

16 Jan 2026

Chance

Love this hotel excellent service very accommodating. This is my go to spot when I come to the city.

Partner

10/10

Exceptional

16 Jan 2026

Stephanie

Super stay

Leisure Partner

10/10

Exceptional

15 Jan 2026

Richard

We do not eat breakfast, but if we did, I’m sure it would have been excellent

Leisure Partner

10/10

Exceptional

12 Jan 2026

Daniel

Location and property are both excellent. The staff is extremely friendly.

Leisure Friends

10/10

Exceptional

12 Jan 2026

Tammy Lee

Very clean and super friendly staff

Leisure Partner

10/10

Exceptional

11 Jan 2026

Marly

EXCELLENT rooms. Absolutely massive, amazing bathroom and tub, staff was phenomenal. Couldn't have asked for a better stay

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Christina

Room was clean

10/10

Exceptional

10 Jan 2026

Guadalupe

The Marker Union Square San Francisco was a wonderful stay. The customer service was excellent, the rooms were very clean, and the entire hotel had a beautiful Christmas atmosphere. The evening carolers were such a special touch and truly made the experience memorable. I would definitely stay here again and highly recommend it.🌟🌟🌟🌟

Leisure Partner

8/10

Excellent

05 Jan 2026

Lillian

Room was nice and cozy

Leisure

10/10

Exceptional

05 Jan 2026

tony

Jena, the manager, was so cheerful and accommodating, and even covering employees that have called out. We saw her morning, night and I believe she even slept there and still was cheerful and accommodating! We love the decor and the rest of the staff was also very upbeat!

Leisure Family

10/10

Exceptional

04 Jan 2026

Christina

Room was clean and loved the bed sheets and covers. Staff at the front desk friendly and helpful.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Stephen

Clean room, staff were super nice and accommodating!

Partner

10/10

Exceptional

03 Jan 2026

William

Great!

8/10

Excellent

03 Jan 2026

Angela

Friendly staff however, with staying 7 nights, our sheets never got changed once and towels only once. I’m all for ‘green’ and ‘sustainability’ but crawling into fresh sheets even just once during the stay would have been nice. Would still stay again though

Leisure Partner

10/10

Exceptional

01 Jan 2026

Michael

Amazing

Business Partner

10/10

Exceptional

01 Jan 2026

Lesly

The front desk guy (forgot to get his name) was super helpful and friendly!

8/10

Excellent

01 Jan 2026

Emmy Rose

My room was fine, but the carpet didn't look very clean to me.

Pet

10/10

Exceptional

31 Dec 2025

Elizabeth

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Noel

I was greeted friendly by Geo after

Partner

10/10

Exceptional

27 Dec 2025

Shireen

The room was nice and the staff - cleaning staff was Awesome and did a great job. Also Jenna - the manager who checked us in was amazing!! And we felt very welcome! Only thing- bathroom tiles were coming off the wall and in the last day- the soap dish fell off the wall when someone was taking a shower and glad no one got hurt with glass/stone in the shower

Leisure Family

10/10

Exceptional

27 Dec 2025

Scott M.

This hotel is a beautiful older property in a great location. The staff was friendly and professional and housekeeping was outstanding. Definitely get the breakfast included rate if you like a big traditional American breakfast. We hopefully will be back soon.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Kenneth

Great hotel at surprising low price in popular area of San Francisco. Had to ask for included wine and breakfast but the front desk immediately took care of ot.

Leisure Self

8/10

Excellent

24 Dec 2025

Melanie

Yes

Leisure Family_with_children

10/10

Exceptional

24 Dec 2025

AMIE

It was great the staff was amazing

10/10

Exceptional

23 Dec 2025

Benjamin

Great building.

Business Self

8/10

Excellent

22 Dec 2025

David

Had to change room due to defective heating system.

Self

10/10

Exceptional

22 Dec 2025

Laura Camila

Beautiful hotel with a great central location. The staff was incredibly welcoming and kind from the moment we arrived. The rooms are cute, clean, and very comfortable. We truly enjoyed our stay and will definitely be back.

10/10

Exceptional

22 Dec 2025

Teresa

the front desk staff were very nice and professional. We did have a problem with Tratto and using our free glass of wine cards. They were very rude and told us we had to use it between 4-6pm. This was at 630pm and nowhere on the card did it have hours nor were we ever told. The manager made us feel like we did something wrong instead of taking it up with the hotel. Was a very weird situation.

Leisure Partner

10/10

Exceptional

22 Dec 2025

Faith

The staff was so fabulous, the hotel is gorgeous, and we are already having the best time!

10/10

Exceptional

21 Dec 2025

Maya

The staff was extremely helpful and provided compensation when our room was not ready by check in.

6/10

Pleasant

17 Dec 2025

Jannielisa

The room condition was poor. There was a musty odor, and the doors appeared to need fresh paint or a thorough cleaning, such as being wiped down with Clorox. The cabinet where the refrigerator is stored showed visible wear, with the wood looking worn out. The mattress tilted downwards on the bed closest to the window. Employees were nice and attentive. Free Coffee was excellent.

Leisure Family

10/10

Exceptional

16 Dec 2025

Lisa

I have stayed across the street at the Clift and the Marker may be my new favorite! Very comfortable, roomy, quiet and clean. The common areas are beautiful!

Leisure Family

10/10

Exceptional

16 Dec 2025

Patricia

I had a wonderful stay at this hotel. The stuff were incredibly friendly, professional, and always ready to help with a smile. The hotel has a lovely charm and cozy vibes, beautifully and classy decorated for Christmas. The overall appearance is beautiful, warm and cozy

Business_and_leisure

10/10

Exceptional

16 Dec 2025

Ashley

Loved the hotel. Wonderful staff. Beautiful historic fireplace in the lobby. The location is unique and can be challenging to navigate at night.

Pet

10/10

Exceptional

15 Dec 2025

Kelley

When we arrived a group of carolers were singing in a room near the front desk, which was a nice surprise. The gentleman at the front desk, Dhali, was so helpful, kind, and funny. He made the check-in truly a pleasurable experience, and offered us a bottle of wine. All the staff we interacted with were so lovely and helpful. Dinner at the restaurant was really tasty. We had the lasagna and the pappardelle and were very happy with both. The room was clean, quiet and warm. We would happily stay here again.

10/10

Exceptional

14 Dec 2025

Elsa

friendly staff, beautiful entrance, free tea & coffee, clean & helpful staff. SantaCon wknd, there was entertainment near reception just so beautiful. We will return to this hotel.

Friends_and_family Friends

10/10

Exceptional

14 Dec 2025

Derek

The staff was excellent. Our room was spacious and elegant. The dinner at the restaurant was exquisite! Thank you for a wonderful stay!

Partner

8/10

Excellent

14 Dec 2025

Mira

I loved this stylish hotel … great bedding/towels and lovely little extras like the water bottle and refrigerator. The staff are also super friendly. It was a short stay so I didn’t need to access the wardrobe which was inaccessible due to the heavy chair positioned in a way that you couldn’t actually open the door. So aside from not being to hang clothing, it was fantastic 😃👍

Business

10/10

Exceptional

14 Dec 2025

EAKITA WEST

The staff was absolutely amazing. From the front desk to the doorman to housekeeping. No matter the shift.
But an extra special shoutout to the night staff. The hotel is very clean and beautiful. Our room was cleaned everyday. The gym also gets my vote. Very centrally located. We requested a microwave and in 20min it was in our room. What a gem this hotel is. Thank you for making my Sons 8th birthday a very special one.

Leisure Family_with_children

10/10

Exceptional

12 Dec 2025

Lucas

Staff were friendly and very helpful. Rooms were great!

Business

10/10

Exceptional

12 Dec 2025

Althea

Staff was wonderful, room was clean, great restaurant

Self

10/10

Exceptional

11 Dec 2025

Lydia

Check in young lady was absolutely fantastic. Will be coming back because of her. Room and overall hotel was very clean and beautiful architecture.

Partner

6/10

Pleasant

10 Dec 2025

Jennifer

Front desk staff - all exceptional.
Bed - hard as a rock.
Lobby area beautiful.
Bartenders - atrocious, overcharged vastly for one drink (at least nine dollars more than what was listed on the cocktail menu they handed me)
Lukewarm water at best in tub/shower.
Could not get heating system to work at all.

Business

10/10

Exceptional

10 Dec 2025

Josue

I had an amazing stay at The Marker in San Francisco. The staff was friendly, the room was clean, and the overall atmosphere of the hotel was welcoming and comfortable. Everything from check-in to check-out was smooth and hassle-free, and the location made it super easy to get around the city.

My only small complaint is that the in-room TV setup is limited to cable only. It would be great to have access to streaming apps like Netflix, Hulu, or YouTube for more entertainment options. Other than that, everything was perfect.

Highly recommend this hotel and would definitely stay here again.

Partner

10/10

Exceptional

10 Dec 2025

cindy

So grateful to Mr Dhali Jenna at the front desk! He was so warm and helpful by providing so many wonderful tips for the service within the hotel and great advice for traveling around sf. Other staff in the hotel are also so warm and friendly. Always greet guests with a smile and available to help. Truthful enjoyed our stay at the Marker! It has made us felt like home. Thank you 😊

Leisure Friends

10/10

Exceptional

10 Dec 2025

Akila

Beautiful hotel with very friendly staff!! Location is also very central, walkable to a lot of restaurants.

Business_and_leisure Friends

10/10

Exceptional

09 Dec 2025

Norbert

The room was nice, staff very friendly and helpful. Hotel short walk to Union Square.

Leisure Family

10/10

Exceptional

07 Dec 2025

john

Desk staff was excellent

Self

10/10

Exceptional

07 Dec 2025

Vidhya

Clean room, friendly staff

8/10

Excellent

07 Dec 2025

Inna

Very courteous staff, rooms & amenities clean, comfortable bed

Leisure Partner

10/10

Exceptional

04 Dec 2025

Shannon

Great location and great staff. Comfy beds and pillows

Leisure Friends

10/10

Exceptional

03 Dec 2025

Melissa

Great hotel! Amazing service!

10/10

Exceptional

02 Dec 2025

Anchanette

Staff was amazing Geo went above and beyond as well as the lovely desk staff her name was hard to say but she was incredibly helpful

2/10

Poor

02 Dec 2025

Bareen

gold status bennefit was a wine bottle but i fel that it should have an alternate benefits for those who do not drink and are under 21

10/10

Exceptional

01 Dec 2025

Katherine

Really too notch. I come to SF every few month 5 for a weekend getaway. I've stayed at most of the 3-5 start places near Union Square. This is right up there with all of them. Quiet. Clean. Lovely modern and fresh decor. Hot water with great pressure. TV went right to my channels and no disruptions. Fridge, save, and plenty of soft towels. Love the quietness.

Best part was the two separate lines with fireplaces. Cozy but fresh.

Staff were all so attentive. Gio was very helpful but not intrusive.

Leisure Family

10/10

Exceptional

30 Nov 2025

William

The staff was first rate!

Leisure Family

10/10

Exceptional

30 Nov 2025

michelle

The room was small but adorable. Quirky cute and definitely served its purpose. Front desk was super friendly and helpful!

Only annoyance … $85 ($75 plus tax) for parking per night so we paid over $1000 for 4 nights between hotel and parking..

Overall, wonderful stay.. Will definitely be back!

Leisure Family