The Herbert Hotel

United States , San Francisco Area - CA
SAN FRANCISCO , 161 Powell Street 94102
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100 reviews shown

10/10

Exceptional

07 Mar 2026

Ashley

Location is perfect and super walkable. The bathroom wasn't the cleanest, there were several spots where I found hair in the tub, bathroom, floor etc, but not awful. We just cleaned it ourselves and went on about our trip.

There originally wasn't a fan or mirror in our room despite the fan being included in our amenities and a mirror in all the photos. They immediately, without struggle, corrected the error and put us in the proper room.

There was a fridge and coffee pot which was nice, as well as a desk and TV. Towels were only given upon request and you do have to go across the street, where you check in, to get them.

Otherwise, there really wasn't much else. For the price we were able to book during a huge time of the year, I would 100% stay again. The staff was nice, the room was quiet and pleasant to stay in. We felt very very safe with the building and elevator only operating with a room key.

Overall a great choice!

Partner

2/10

Poor

27 Feb 2026

RodrIgo

Horrible! Fire alarm went off at 6am on a Sunday!

10/10

Exceptional

25 Feb 2026

Diana

Clean room, secure, and location.

Friends

10/10

Exceptional

23 Feb 2026

Christina

The room was nice & the veiw. staff was super friendly

Partner

4/10

Poor

16 Feb 2026

Edny

Not clean. Loud and could hear other guests.

10/10

Exceptional

15 Feb 2026

Josh

This is a great place to stay if you’re visiting SF. The room is perfect if you’re just looking for somewhere to sleep when exploring the city. The location is perfect! I definitely recommend staying here!

Partner

4/10

Poor

13 Feb 2026

Wilson

not great. but survivable. staff is lacking in manners and the most important thing at a hotel, hospitality. there is no front desk, you have to check in at a sister property a block away (this wasn't disclosed anywhere at any time or in any emails, I only found out bc I called ahead of check in). This was inconvenient as I had multiple heavy bags. The beds had large sink holes in them from heavy use. The fan lights turned on sporadically by themselves. The floors were unlevel/warped. Aside from that the room was fine, and quiet. Wi-fi was good. A positive note, early check-in! I was able to check in at 10am without any extra fee. The staff was the biggest disappointment, just unfriendly and unhelpful. I used to stay in this hotel years ago and it was great, I loved the rooms and the location, being able to look out onto Powell Street from the fire escape. Sadly, I won't be staying here anymore.

Business Friends

8/10

Excellent

12 Feb 2026

Derek

It's a three-star hotel in terms of the place itself, but I'm giving it four because it was what I expected it to be -- for the most part.

This is a no-frills hotel. You check in at a sister property one block over, and check-in was easy enough. There is no one at the front desk of The Herbert itself, and you need to pay for cleaning service

The room itself is fine, a bed, a desk, small fridge and a chair. What was disappointing is the lack of even a hook to even hang a hand towel on. There's literally nothing in the bathroom to place anything on other than the sink. And our toilet constantly stopped flushing because the water unit wouldn't trigger. I told the front desk at the sister hotel, but nothing was done. We had to take the top of the toilet off and manually press to get the toilet to work -- for a full week. Kinda annoying.

Also nowhere to sit in the room other than one desk chair. Beds are fine, but not the comfiest.

What this hotel has going for it is it's really close to Union Square and I heard almost no street noise for a week, although we were tucked in a corner unit.

This is a fine hotel for a business traveler or someone whose just looking for the location and doesn't plan to spend much time in the room. So I don't want to be overly critical since that's pretty much what I expected. But they could do a few small, easy things to make it a more pleasant stay.

Business

10/10

Exceptional

05 Feb 2026

Zachary

It's a good clean non-frills hotel for business trips.

8/10

Excellent

02 Feb 2026

Richard

Room was clean and hotel was in a central location. Easy check-in & check out. Room was a little warm, but keeping the window open and the fan on made it comfortable. I would stay again.

Leisure Friends

8/10

Excellent

31 Jan 2026

Kerry

Dated but well maintained property with clean, comfortable no-frills rooms.

The staff was first-rate, going above and beyond. They offered us a room away from Powell Street so we didn’t hear the cable cars going by, and accommodated all of our needs.

Conveniently located equidistantly between Union Square and the Powell Street Muni station, there is an abundance of shopping, dining, and entertainment opportunities close by.

We would definitely stay there again.

Leisure Partner

8/10

Excellent

26 Jan 2026

Elizabeth

Bed and pillows could use a refresh, but things were clean and decent for the price. Annoying that you have to check in on the next block. And you have to be careful to shut the door tightly or you may get followed in by an unsavory character.

4/10

Poor

25 Jan 2026

Ivan

We used to come to this hotel all the time before Covid. It used to be well taken care of and we always loved that it was quiet and you couldn’t hear anyone in the halls or the next rooms over. The last two time were quite terrible. Basic things like hand soap was not there, no body wash, no wash cloth, no hand towel. The fire smoke detector base had bleeding noise the whole night which made it hard to sleep. The curtain shade was all torn up. There was only one light that worked, had to get out of bed to turn it of and no side bed lights. Not sure what happened to this place.

Leisure Family_with_children

8/10

Excellent

22 Jan 2026

Jason

Quiet, large room. Good value
Water pressure in shower was pathetic.

6/10

Pleasant

17 Jan 2026

Theodore

It would be helpful to have a luggage room to store my bag for a few hours after check out.

8/10

Excellent

14 Jan 2026

Christian

Business

8/10

Excellent

14 Jan 2026

Travis

You get what you pay for. The value was good because this hotel was comparatively cheap but you dont get much.

The location was great, just two blocks south of Union Sq. Also two blocks north of BART station. Lots of restaurants nearby and very centrally located.

The room was also very clean, and the walls just gotten a new fresh layer of paint, which helped offset some negatives in other areas. It made the unit appear very clean and kinda new-ish. The sheets and pillows were also very new and clean. The bathroom tiles seemed new too.

However, the desk, fridge, etc were kinda old. There also was no dresser and the closer wasn't even deep enough to fit clotheshangers so if you need to hang clothes for a business meeting this place could be tricky. The safe was also planted right in the middle of the closet, making the closet almost entirely useless. I was there for a healthcare conference and really had nowhere to hang my suit/shirts because not only was the closet not deep enough such that you couldnt hang shirts (the edge of the clotheshanger hit the wall) but the safe made things even worse.

Also, the rooms are connected and there was a door between my neighbors room and mine with nearly a full inch between the bottom of the door and the floor so I could hear everything going on in the next room.

So, the value here is good if youre simply looking for a cheap place that is clean and centrally located. But if youre staying for business .......

Business

10/10

Exceptional

11 Jan 2026

Joshua

very great spot and easy to get to!was only there for one night

10/10

Exceptional

28 Dec 2025

Felicia

Rarely sW the staff as i was on the go, but an excellent lication and room was nice.601. Laundry was great and reasonable as well as nice there were microwaves. Just missing some paper towels or napkins.

Self

2/10

Poor

26 Dec 2025

Robert

Only thing good about this Motel is the location. When you first arrive, there is a sign at the door instructing you to turn around and go to another hotel down the street to check in. There you are told that there is no staff on-site at the Herbert, no cleaning and no concierge. I walked back to the hotel and headed to my room. There was no fitted sheet on the bed, the mattress itself was dirty and covered in stains. The floors were uneven and the radiator leaked water out the bottom every time I used it.

This Motel deserves 0 stars and potential guests should avoid unless you have a thing for staying in dumps like this one.

Business

10/10

Exceptional

11 Dec 2025

Gilbert

Great hotel! A block away from union square and also Powell St. Bart and muni trains stations. Coffee, restaurants, and bars just steps away.

Partner

8/10

Excellent

09 Dec 2025

ALY

Price is so reasonable

Business_and_leisure

2/10

Poor

08 Dec 2025

Jennifer

The staff was lacking in support. They couldn’t answer the simplest question such as where we can find a luggage rack. Negelcts

10/10

Exceptional

03 Dec 2025

Carlet

I rate it excellent because it is a great location and a great value if you have the right price. Very comfortable stay.

2/10

Poor

02 Dec 2025

ESHAAN

Bathroom windows had a plan glass exposing yourself to outside world, there is no way a lady can have a bath in this room without someone noticing from adjoining apartment buildings, No cleaning facilities for 5 days, if you ask, they will charge extra they said. Not worth for money at all.

Business Self

10/10

Exceptional

01 Dec 2025

Owen

Clean

10/10

Exceptional

29 Nov 2025

Joran

Good stay

10/10

Exceptional

26 Nov 2025

Shahid

Clean comfortable room with all the basic amenities.

Self

4/10

Poor

23 Nov 2025

Christopher

Bed is not a queen like advertised. It is a full mattress; skinnier & shorter than a queen. The floors were quite dirty and the sink leaked so much that we had to put a towel on the floor to sop up the dirty water. Speaker in the TV is blown, too, making watching tv painful.

Leisure

10/10

Exceptional

22 Nov 2025

Wynton

Good staff. The room was clean. The bathroom was a little rough. But it was it was overall good stay.

Business Self

10/10

Exceptional

12 Nov 2025

Victoria

Nice and clean thank you

2/10

Poor

08 Nov 2025

cesare

Property is outdated and not clean

Self

4/10

Poor

03 Nov 2025

Daniel

Towels had yellow and green staining. There was no soap or body wash in the room. Sheets were turning yellow as well.

8/10

Excellent

02 Nov 2025

calvin

All was good basic room clean and comfortable for the price

Self

8/10

Excellent

31 Oct 2025

Ana Carolina

Check-in is done at another hotel on the same street. The first room I was given was not clean — there was hair in the bathroom, the bathtub was black with dirt, and there was mold on the curtains. I went to the reception to request a room change, and they were very helpful and immediately gave me another one. The second room was clean and comfortable.

Friends_and_family Friends

2/10

Poor

29 Oct 2025

Stephanie

No staff onsite, you have to check in a block away. Housekeeping costs extra. 2 towels total provided for 2 adults, no hand towels. Room was filthy. No fitted sheet, just a loose sheet placed over a hair-covered and mystery-stained mattress pad. Comforter was full of burn holes and filthy, covered up with a top sheet that had small stains that appeared to be blood stains. Tub was dirty and full of hair. No overhead lights in the room and one of the “reading lights” at the side of the bed shorted out the first night.

Leisure Partner

2/10

Poor

16 Oct 2025

Josiah

There is no air conditioning in the rooms. I repeat no AC. Even worse, the windows did not open, the rooms were incredibly hot, like 75° or 80°. So hot that when I walked in I was immediately uncomfortable and took off my jacket and was still sweating. The suggestion was made to get maintenance to come up and open the window. Which was counterintuitive....because the street outside is quite noisy

So the option is either enjoy a 75 or 80° room at night or have an open window with noisy street outside to cool the room down.

Sadly not a workable option in either one. I had to check out within an hour of checking in because there was no way I could survive even a single night there. Thankfully the staff was very gracious and refunded everything.

Oh, and I forgot to mention, you can't even check in at the hotel itself. You have to walk down a block and a half to another hotel and check in at their front desk and they give you a key for that hotel. It's really a weird situation, there's not even a person at the front desk at this hotel. In short, book any hotel but this hotel. Go book a hostel stay, which I did the night before, it was lovely.

Just don't stay at The Herbert. Don't waste your money. Don't waste your time. And most importantly, don't waste an hour of your life that you can't get back and the stressful time it would be for you to go through what I had to go through. Save yourself LOL

Business_and_leisure Self

8/10

Excellent

15 Oct 2025

Valerie

Fantastic Location. Very, very clean. Good value for money.

Self

2/10

Poor

12 Oct 2025

Yang

Hair in the bath,floor and toilet . Wrong word in the notice of front desk.' one block away' write in 'One black away'
I check in late at night, there is no any notice either on the door, nor the welcome message( what's the use of 'welcome'!!!!!!, or the link. So terrible. The gate were locked, I have to wait almost half an hour with coldlessnand tireness . so I have to wait and follow other guest enter.

Leisure Self

2/10

Poor

10 Oct 2025

Dion

No fridge - no service - bad bad bad

Business Self

8/10

Excellent

05 Oct 2025

John

The hotel was a great value. It was near the cable car line and the BART station. The room was perfect not too small. The only issue is the shower is very slippery. It would be easy to break your hip there but that’s an easy fix. Otherwise we enjoyed our stay very much.

Leisure Partner

8/10

Excellent

04 Oct 2025

Jorge

Rooms were comfortable, cleanliness could have been slightly better in the bathroom (upon arrival it seemed it needed a little more work, nothing major just small details) Staff was nice, nice building, great area close to public transportation, Union Square, lots of eating and shopping options. Overall a nice stay. Rooms were basic, but offer everything you could want. I would stay there again.

Self

4/10

Poor

02 Oct 2025

JACKSON

There was no screen on the window, the safe didn't work (dead batteries possibly), there was no seal or weatherstripping on the door to the adjoining room so when the person in the room next door uses the bathroom, the room floods with light (and noise from the bathroom).

No AC so it was balmy in the room. No rod in the closet for the (only 3) hangers to actually use. Had to find ways to hang clothes from the dusty door hinges, doorknobs (ew) or light fixtures (unsafe).

There are outlets in the room with no coverplate (unsafe), the door sticks so you have to make sure to pull it into the jamb so that it locks.

And most of all, there was no fitted sheet on the bed so when it comes loose, the icky raw mattress is exposed, which is gross.

There was no way to dim the lights, so either the room is 100% bright or 100% dark.

Maybe the room was cheap by San Francisco standards, but there are junkies shambling around the door, no hotel staff in the lobby, and human feces on the sidewalk outside, sad sights really. Would not recommend.

Business Family_with_children

10/10

Exceptional

01 Oct 2025

Carlet

No fuss just simple and great

This hotel offers a nice, clean,comfortable stay with option for private bathroom. It is a great location.

Business

2/10

Poor

01 Oct 2025

Harry

Hotel room smell and not clean . Not recommended it .

Leisure Self

6/10

Pleasant

30 Sep 2025

Andrea Paulina

I liked the hotel and room, just wish they had left more towels, provided toothpaste, and had a water dispensor at least in the hallway.

Business_and_leisure Self

10/10

Exceptional

29 Sep 2025

David

Clean rooms in great shape. Close to food and stuff. Will stay whenever I come to San Francisco.

Leisure Self

10/10

Exceptional

29 Sep 2025

Manuel

Restaurant and coffee and Bart and buss

8/10

Excellent

27 Sep 2025

Thyra

The room was fine, no frills like face cloths 😉. Surfaces seemed clean except the floor was dirty.

Leisure Self

4/10

Poor

27 Sep 2025

Willie

This hotel is centrally located, which was very nice. Walking distance to many different activities. But was saying that there is no air-conditioning. There were no ice machines or vending machines at all. And there were generally old men that stayed there which was kind of odd. It would be nice to at least have an ice machine to make a drink or two in the evening to relax. And you must keep your windows open all the time otherwise it is uncomfortable. I would definitely consider other options.

Leisure Friends

6/10

Pleasant

24 Sep 2025

David

No one at the front desk I had to register and check in at another hotel up the street,kinda weird.
I was told that the company ran other hotel's in the c
Surrounding area. Check in was painless except for having to give them a copy of my physical credit card. Anyway the hotel was ok nothing outstanding. Room was small but ok,sheets were short fitted. Room had no amenities except a coffee pot. It was very close to restaurants and public transportation.

Self

10/10

Exceptional

22 Sep 2025

Scot

Great stay…

Business Self

10/10

Exceptional

21 Sep 2025

Samantha

Second time staying here!! Great great great!!! We had to share bathrooms in the hals

4/10

Poor

21 Sep 2025

George

The check-in procedure was terrible. I had to walk uphill one block to another hotel with three items of luggage. There were no cups in the room for water, no Kleenex, no replacement towel service, no coffee maker. The staff I spoke to at the Stratford were lovely, but informed me if I wanted the trash removed or other attention, there would be an extra charge. I was told to take the trash to a receptacle near the elevator.

Business Self

8/10

Excellent

19 Sep 2025

Isabelle

Big Room

Business Friends

4/10

Poor

19 Sep 2025

Tony

Bath tub has rust stain. Window in bathroom has no curtains for privacy.

6/10

Pleasant

18 Sep 2025

Carol

There is no staff at the front desk which is inconvenient bc you have to walk a block (with luggage in tow) to another hotel to check in. Then, when you check out, there is no place to store your luggage for the rest of the day. There is no air conditioning in the room. Very basic room. The things it has going for it: clean, good location

Leisure Partner

10/10

Exceptional

16 Sep 2025

Samantha

Absolutely LOVED IT! Got one queen bed and the room was cozy. It wasn’t huge but trust me it had everything you need for you and another person. You have to check in at another hotel which was kinda odd at first BUT it ended up being really good because you use the key to open the door into the building, elevator, you need the key to go up to the floor on the elevator… which is GREAT if you think safety!!!! It was quiet, clean and didn’t have to talk too much to people which is amazing in my opinion! A very nice parking garage is nearby (walking distance) as well as a lot of options for food, transportation, and night life! Overall great experience! 10/10 recommended and I will be booking again when I visit San Francisco in the future! Love to be in the middle of all the fun while feeling safe!

Leisure Partner

10/10

Exceptional

15 Sep 2025

Robert

I liked being right at the beginning of the cable car line, it made the location very convenient for travelling around downtown and seeing all the touristy sights. The room was very clean, i had a top floor corner unit and enjoyed the 5 night stay, would reccomend for the price.

Leisure Self

10/10

Exceptional

14 Sep 2025

Devashish

Rooms Smells like piss!

Leisure Self

10/10

Exceptional

08 Sep 2025

RyAnn

It was inconvenient to have to walk to another location to check in. Thought the staff was on a break or something because we didnt see their sign to go to the other place to checkin at first.

Leisure Partner

10/10

Exceptional

07 Sep 2025

Ciana

I loved it! We would definitely come back.

Leisure Partner

8/10

Excellent

07 Sep 2025

Araceli

I love the location of the property for a hotel room it was decent. We were only using the room to sleep. I think the only thing I would want from the room is a mini fridge or an icemaker of some sort in the lounge area so that I could’ve had a cold drinks when I got back from visiting the city.

Leisure Partner

8/10

Excellent

03 Sep 2025

Maree

The bathroom sink leaked onto the floor and the water drained very slowly out of the shower over the bath. Otherwise it was fine. The net curtains were ripped .

6/10

Pleasant

30 Aug 2025

jill

Average accommodation, great location, suites our 2 night stay

Partner

10/10

Exceptional

24 Aug 2025

Mario

I will surely recommend this one

Leisure Friends

10/10

Exceptional

20 Aug 2025

Irie

This hotel was very clean and in a great location. The room was spotless and comfortable. I would definitely stay here again.

Leisure Friends

2/10

Poor

18 Aug 2025

Janessa

When first arrived at hotel, doors were locked and sign posted on window saying their front desk was closed and needed to go find this other hotel in order to check in. Would have been nice to be informed about this before arrival so we’re not dragging all our luggage around trying to check in.

Bathroom issues:
Plug ins did not work
HAIR/PUBES in sink AND shower
Was only given two towels and floor mat. No hand towels or face towels??

Worst of it all - COULD NOT TAKE A SHOWER ONE MORNING DUE TO NO HOT WATER!! No signage posted for hot water outage.. my guess was too many others used all the hot water?!

Overall, not impressed. Have never stayed at such a dirty, falling apart, lack of hot water hotel.

Leisure Family

10/10

Exceptional

18 Aug 2025

Tanya

Great experience and will definitely stay here again.

10/10

Exceptional

16 Aug 2025

Pat

Great location,environment, and price point. Boutique hotels are great for many reasons and this stay has been the best including more expensive hotels. Keep up the great work bc you have a lifetime customer.

8/10

Excellent

16 Aug 2025

Bayann

You have to check in at a different hotel for some reason we had no clue, a passerby told us. At the actual hotel there wasn’t any staff for our entire two night stay but they texted us to ask if we needed anything. The bed was super comfy and we had no trouble sleeping at night. Only complaint is the bathroom was so gross, there was hair everywhere and the shower didn’t drain…

10/10

Exceptional

15 Aug 2025

Casey

The hotel is in the middle of Union Square near shopping, restaurants, and transportation options. It was quiet, safe, clean, comfortable, and we loved the large windows and high ceilings. It was perfect for our stay and we will definitely be back again.

Business_and_leisure Partner

6/10

Pleasant

12 Aug 2025

Doriana

please consider to add more appliances such bathroom towels and clothes holders.
also please improve clinliness specially in the bathroom and windows. Sheets and towels were very clean.

Business Partner

6/10

Pleasant

11 Aug 2025

William

This is a no frills hotel with no staff on site, no AC, no fan, and bathroom is not in unit but shared down the hall. The location was great and the room was comfortable but small.

Leisure Partner

6/10

Pleasant

09 Aug 2025

Richard Scott

It was nice place to stay too many homeless people and way too many homosexuals. I will never go back to San Francisco

Leisure Self

10/10

Exceptional

07 Aug 2025

NEIL

Herbert Hotel Union Square

Check in down the street at the Stafford Hotel. Very quiet, low key, and great location.

6/10

Pleasant

07 Aug 2025

Odette

Our stay was good.

8/10

Excellent

05 Aug 2025

J Bentley

Clean room comfy bed good location I would stay again

Leisure Self

10/10

Exceptional

04 Aug 2025

cashinda

Thank you we enjoyed our time. We went across street to check in very easy no problem. 1st time no one was in lobby to greet us. Over all 8 out of 10 again. Thank you

Leisure Partner

10/10

Exceptional

04 Aug 2025

Christopher

Leisure Partner

10/10

Exceptional

01 Aug 2025

Robert

It was a small space but comfortable highly recommend

8/10

Excellent

01 Aug 2025

Randy

The hotel was what you'd expect for being in the heart of downtown in the Union Square area - it's not a super nice area so that makes it feel a little dirty/sketchy. And having to check in at another hotel was a little odd. The room was clean for the most part, besides the bathtub which was rusty and dirty. It was also odd not having any staff in the lobby during our whole stay.

Leisure Family

2/10

Poor

30 Jul 2025

Julius

Arrived to the hotel and found a sign taped to the entrance explaining the check in process takes place at a different hotel located up the street. This was not too much of an inconvenience to us. We were a couple hours early but the staff let us check in to our reservation without any issue. They also charged no incidental fees to my card.
The room had a private bathroom and a spacious sleeping area with two large windows, a ceiling fan and desk. No fridge or microwave.
The floors had not been swept, the white sheets on the bed were dirty. I was willing to look past all of these minor quality issues up until a literal bedbug was found crawling up the sides of our shopping bags. Told the person working the front desk right away and was told there are paid laundry facilities on the second floor. Also told the housekeeper about this as we were leaving the room for checkout and was met with a similar unenthusiastic response.

Business_and_leisure Friends

8/10

Excellent

29 Jul 2025

Sean

A bit dated but was comfortable to stay in

Leisure Self

10/10

Exceptional

25 Jul 2025

Julia

A really great stay! Convenient location next to union square, it was really easy to check in and check out, and the hotel was quiet.

Business_and_leisure Friends

2/10

Poor

24 Jul 2025

Bad nanagement

It was nice to be upgraded. But the heat and the smell in the room were off putting. The internet did not work and it took until almost 2am for the guy to show up. I even walked to the other hotel because he was not answering the phone. There was nothing in the room about a kitchen and I wanted to pop some popcorn I brought with me. After hunting down the front desk night person because he did not call me back, after I had gone over to the other hotel and the lobby had sever people to be checked in, I said ok check them in and then please call me and tell me what is going on with the internet. I was not happy when he started hitting the mouse on my MacBook and I told him to please not touch my computer. The check in lady was professional and the upgrade to a private bath was nice, but the smell, heat from the radiator that you could not control, and the water it left on the floor, and the fact that you could not open one of the windows and then had a night manager that did not know how to fix the internet, and not touch guests belongs was unacceptable. I would like my money back and advise you not to stay.

Self

10/10

Exceptional

23 Jul 2025

Karen

This is a bare bones room but perfect if you just want to rest and relax before heading back out to enjoy San Francisco. No frills but the price could not be beat.

Business Friends

10/10

Exceptional

22 Jul 2025

Fadime

Amazing location right in the heart of Union Square! The room was clean and comfortable, and the staff was super friendly. Would definitely stay here again

2/10

Poor

21 Jul 2025

Diana

You have to check in down the street at the Stratford Hotel. We went there and asked to check out the room before we committed to staying. The front desk receptionist did not greet us, and when i asked her if she was waiting for the host, that’s when she informed me that she worked there. The room was dirty and it felt more like a hostel than a hotel. We did not end up staying there.

Leisure Partner

8/10

Excellent

19 Jul 2025

Elena

While the stay was fine for the price, it was missing some things that I’m used to staying in a hotel. No fridge or microwave. Restroom door didn’t completely close and the tv only had the loudest volume; you couldn’t change it on the remote. Other than that it’s right in the heart of union square easily got around town from there and never heard any street noise from where our room was. You deal with staff at the Stratford hotel and they were very helpful, picked up extra towels from there on the way in one night. Overall not bad for the price, safe and quiet area.

Leisure Friends

6/10

Pleasant

19 Jul 2025

Jose

Room was really clean and quiet

Leisure Self

8/10

Excellent

11 Jul 2025

Aridaisa

My overall experience at this hotel was good, especially because of its great location. Union Square is just a few minutes away on foot, and there are plenty of cafés, restaurants, and shops nearby, including Sephora — perfect for dining out or shopping. The metro station is also very close, which makes it easy to get around the city.
In my opinion, if you're only looking for a place to sleep, this is a great option.

However, there were a few things that could be improved. During my stay, I felt the room could have been cleaner — the bathtub was a bit dirty. Also, when I arrived, the front desk was closed, and I had to go to another nearby hotel to check in, which was a bit confusing and inconvenient.

2/10

Poor

07 Jul 2025

Jonathan

Area was nasty all shampoo conditioner where all watered down

Leisure Family

10/10

Exceptional

02 Jul 2025

Regina

I didn't know it was a shared bathroom. That was disappointing but I don't think there was a guest on the other side.

Leisure Self

10/10

Exceptional

02 Jul 2025

Justin

Weekend get away

Was great my stay and employees were nice too

Self

2/10

Poor

30 Jun 2025

Margaret

I was a little freaked out about the bed in my room having bed bugs. I can’t actually confirm that it did but i’m having terrible anxiety about it. And my room smelled mildew/ like wet wood when I first arrived.

Leisure Self

6/10

Pleasant

28 Jun 2025

matthew

First stay at Herbert Hotel

It was an interesting stay at herbert hotel i got much needed rest... before i dicovered the bathrooms! Herbert hotel is simple efficient and if no bathroom the bathrooms are at the end of the hall... could become something romantic if done properly. The all gender bathrooms have a toilet and bath tub while the male / female bathroom has toliet and sink. There is also a seperate shower one too. I like it... maybe ill find a girlfriend that way... dunno... better than a \"flynders box\". As for somthing nearby to do Union square has all kinds of events going on here these days... and at night time the crazies come out to play till morning. 7/11 24/h is your best cheap eats nearby up north on powell its a great hotel spot. Thanks Herbert!

Self

10/10

Exceptional

27 Jun 2025

Johnny

A very nice budget hotel I would definitely stay again

Leisure Self

10/10

Exceptional

25 Jun 2025

destiny

Awesome experience!

My flight got in earlier than expected so I explained this to the front desk, expecting to have to pay an early check in fee,however they checked me in early with no fee.The whole check in process was so quick and easy and the staff are very friendly and helpful as well as the rooms are very neat and clean.I will definitely be returning to the herbert hotel!!

Partner

8/10

Excellent

21 Jun 2025

Taylor

The Herbert hotel was perfect for our one night stay. It was close to the rental car office and walkable to lots of shops and restaurants. The downside was there was no mini-fridge for our cold food. I did like that we felt safe with the locked key front door. It was quiet and clean.

Leisure Friends