Name: Found Hotel San Francisco
Address: 140 Mason Street, San Francisco, 94102, US

2/10

Poor

20 Jul 2026

Jared

Na

Self

10/10

Exceptional

18 Jul 2026

Belen

Location was helpful

Partner

10/10

Exceptional

12 Jul 2026

Shaochong

Excellent, only a little bit noisy when vehicle pass the nearby street

Self

10/10

Exceptional

09 Jul 2026

Antonio

Nice hotel in the Union Square area- close to everything downtown. Great location and very friendly staff. Would definitely stay again.

Self

8/10

Excellent

08 Jul 2026

Harvey Lee

I could never get the tv to work & attempting to use the ac/heating system was a challenge, other than that it was very quiet on the back side of the building.

10/10

Exceptional

02 Jul 2026

Korah

great

Partner

6/10

Pleasant

01 Jul 2026

Evan

run down, the kind room was okay at best. Bed was comfy though.

Family

10/10

Exceptional

01 Jul 2026

Cassandra

Was over here for pride weekend with my partner, the staff was great and welcoming the room was clean and it was a great location for pride.

Partner

10/10

Exceptional

30 Jun 2026

Diego

Servicio de limpieza excelente, las instalaciones estaban en condiciones, ordenado y pulcro.
Cuentan con una cocina super equipada si la estadía es de un par de días.
El personal fue muy atento y se mostraron predispuesto a resolver nuestros problemas en todo momento.
Cien por ciento recomendado!

Family

8/10

Excellent

29 Jun 2026

Leanna

Staff was lovely and cute design! Simple but cute design. Rooms vary in size. Laundry facilities. Must park nearby no parking on site.

Business

6/10

Pleasant

26 Jun 2026

Maisa

The rooms we were in was so tiny and could barely move around.

Family

10/10

Exceptional

26 Jun 2026

Nicole

Great stay at the Found hotel in SF. Fantastic location. We stayed in a bunk room with my son and mom. It was a very small room but it suited our needs. The beds were comfortable and my son loved being on the top bunk. There was not a TV in the room and the sink was outside the bathroom in the room. There was a second floor common area with coffee and a living room lounge that we used to eat take out breakfeast from the restaurant around the corner. Good value, great location. Would absolutley stay again.

Family_with_children

2/10

Poor

25 Jun 2026

Sabri

Throughout my life, I have stayed in many hotels in different countries and cities. Perhaps the most disgraceful hotel accommodation was this hotel. I paid 685 dollars for three night. I'm sure I could stay in San Francisco Hilton at this price. Not emotionally, I can say that this hotel is a complete disappointment and disgrace in terms of staff, cleanliness, hygiene and facility all. I definitely don't recommend it. Street is safer and cleaner than here. Disgrace, disgrace, disgrace.

Self

8/10

Excellent

24 Jun 2026

Josue

Honestly a pretty good/decent place to stay at for the price

6/10

Pleasant

23 Jun 2026

Maria

Staff was nice but the hotel itself was iffy. We got a quad room and the sheets had some kind of back dots on them (mold idk) there was also two bugs that we found, we didn’t mention to staff because they had already told us room service wasn’t available. Also area was very sketchy, we were surrounded by homeless people all around and kept hearing police and ambulance sirens all night. Walls are extremely thin and can hear everything especially doors closing, it kept me up all night.

Family

10/10

Exceptional

23 Jun 2026

Julie

The room we stayed in was small, but we knew that. The staff was FANTASTIC! It's a cool space and near a lot of great places and restaurants in San Francisco.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Javier

The hotel was really clean and comfy. Only major inconvenience is parking your vehicle blocks away. Over night parking can run up to 50 dollars.

Friends_and_family Friends

10/10

Exceptional

20 Jun 2026

Layman

Great stay

Partner

8/10

Excellent

15 Jun 2026

SUSANNA

Staff professional and helpful. Rooms were clean but very small. nice new bathrooms. Convenient location close to light rail train and hop on hop off tour bus stop

Family

8/10

Excellent

14 Jun 2026

Kandace

Convenient location and well maintained. Only 2 things I would change: 1) put in A/C that works a little better and 2) maybe a faster elevator so we wouldn't have to climb the 5 or 6 stores to our room everything bc that thing took FOREVER

10/10

Exceptional

14 Jun 2026

Jose Antonio

Convenience

10/10

Exceptional

11 Jun 2026

Amir

The room was really nice, especially the tv and bathroom mirror. The 2nd floor was full of amenities.

Family

6/10

Pleasant

10 Jun 2026

Aramis

I loved the lounge area

Family

6/10

Pleasant

09 Jun 2026

Ema

We stayed in room 204 - a bunk room.
Pros:
Beds were comfortable.
A white noise machine was provided.
Bathroom had shampoo, conditioner, & body soap.
The common area and lobby were very cute.
The staff were incredibly friendly and helpful.
The kitchen had filtered water and an ice machine.
The hotel is central making it easy to get around.
Cons:
The room smelled slightly like urine.
It sounded like there was a bowling alley above us.
The bathroom sink was in the room.

Friends

10/10

Exceptional

08 Jun 2026

Frances

Amazing Staff, clean rooms

Friends

8/10

Excellent

06 Jun 2026

Suzette

Cute boutique hotel. Clean, well maintained. Great kitchen amenities, hot and cold filtered water, microwave, communal fridge, coffee machine, ice machine. Cooking and lounge space on the floors. Drawbacks: room was tiny. Asked for extra pillow and was not accommodated. Kind and friendly front desk staff.

Self

10/10

Exceptional

02 Jun 2026

Valeria

Great stay

Family_with_children

10/10

Exceptional

30 May 2026

Dayana

It was Great ! Walking distance to a lot of restaurants and tourists places...

Partner

8/10

Excellent

30 May 2026

Saleha

The room with the twin beds is small. If you’re sleeping on the bottom bunk, you may be awakened by water running through the pipes or the bright hallway lights that seeps through the window (even with the shade down). If you don’t mind the small space, it’s fine (even charming). Also, sink is outside of the bathroom.

Friends_and_family Family

8/10

Excellent

28 May 2026

Olena

Place was clean but small. Beds were comfy.

10/10

Exceptional

26 May 2026

Alberto

The front desk workers are you nice and helpful, although the rooms maybe a little small you get what you paid for and also you are in SF your are going to be out 90% of the day. With 4 people it was perfect the beds were super comfortable also the kitchen and lounge are 10/10. Will stay again

Friends

6/10

Pleasant

25 May 2026

Kimberly

The room is really small , it’s really just to sleep and use the restroom. I think it is over priced for how small it is. The area is great in San Francisco. Also sucks to pay for parking in another garage everyday. I did like how they had all the amenities like shampoo/ soap/ Ice. The staff is very friendly. It’s clean, and quiet.

Family_with_children

8/10

Excellent

23 May 2026

Garrett

Clean room but some signs of wear especially on the carpets. Very central location that was super close to public transit.

Friends_and_family Friends

4/10

Poor

22 May 2026

Soobeen

Smells like mold and even when the window is open the smell persists. Carpet feels wet. In a not so safe area, just splurge and stay by the water. Tried to store my luggage after check out but front desk had no space.

Self

2/10

Poor

21 May 2026

Mariam

The hotel stinks because the carpet is not well maintained. I couldn’t sleep because of the smell

Self

6/10

Pleasant

18 May 2026

Paul

The laundry was great and clean. The staff was excellent. However, each of the floors had a musty soapy smell.

Business

10/10

Exceptional

16 May 2026

David

Snuff is great room in bed are comfortable shower clean. Could use coffee in the room, but quality stay in the city.

8/10

Excellent

13 May 2026

William Adrian

A cute boutique no-frills- hotel great for those on a budget. Located in the heart of Union Square and all attractions. Very clean, quiet.

Business Self

8/10

Excellent

13 May 2026

Domini

Staff are the best! Great stay

Self

10/10

Exceptional

12 May 2026

Tess

The quad room was so much fun. It was efficient booking for me and my 3 friends to crash for the night in the city. When else will you get to stay in bunk beds with your best friends? Highly recommend. Besides the part of town being somewhat sketchy, the property is safe, secure, and full of other travelers. I would stay here again!

Friends

10/10

Exceptional

10 May 2026

Bryan

Really good

2/10

Poor

08 May 2026

Amber

The staff at this hotel is the RUDEST staff I have ever encountered. Called down to request a late check out and was lied to and told they were sold out, which upon checking they clearly were not even close to sold out. When confronted staff stated that she meant they were sold out the night before which again I highly doubt . I checked in around midnight and they still had plenty of rooms available on hotels.com. At checkout I requested to check my bags because my flight didn't leave until later and I wanted to explore the city, I was told that the closet was filled up by yhe customers that had checked out at 11am!

Self

10/10

Exceptional

08 May 2026

Todd

Great common area, useful amenities. Convenient.

Self

6/10

Pleasant

06 May 2026

Shantae

The location is convenient however, there’s no parking so expect to pay $40 a night at a near parking garage. The hotel staff was amazing and helpful. convenient laundry room with machines that take card. My room had a funky smell I disliked. The beds, and comforters were very comfortable compared to the cheap beds at other hotels. including the furniture, the rooms are small but I liked the real furniture and comfy pillows.

Family_with_children

6/10

Pleasant

05 May 2026

Ruth

Great location/staff and a good walking distance to Moscone West

Reception had a stale smell - my room was facing the top of the restaurant next door so the smoke/smell of food from the restaurant came through my room

Self

10/10

Exceptional

02 May 2026

Anthony

The customer service was great and the property is in the perfect spot of the city.

Partner

10/10

Exceptional

28 Apr 2026

Stephen

Clean room and bathroom. Attentive staff. A/C working.

Self

10/10

Exceptional

28 Apr 2026

SONYA

Awesome place

Friends

6/10

Pleasant

28 Apr 2026

joseph

Everything was ok.

Self

10/10

Exceptional

27 Apr 2026

william

This renovated hotel is so close to public transit as well as theaters, which is the main reason I travel to the city. Very reasonable rate, excellent Thai and Diner options very close. You can't go wrong with this option. The room was small, but was fine for my needs. Thank you. wm

Self

6/10

Pleasant

27 Apr 2026

Rebecca

It was okay for a big city like San Francisco.

Family

6/10

Pleasant

27 Apr 2026

Sarah

I was honestly a little disappointed in this place. As soon as I got into my room, it looked a lot smaller and dingier than what it looked like online. The walls are so thin you can hear every conversation going on above and next to you, which made it really uncomfortable when I could hear the couple next to me yelling at each other and making racist jokes. The room also didn’t have a fridge which would have been nice to be able to put leftovers in but it’s whatever. The bed was comfortable and AC worked. Overall it was okay but I probably wouldn’t stay here again. The staff was very nice though. If you have a later flight, they don’t have an extra area to hold baggage at, so just be careful. The staff was lucky enough to take mine even though they didn’t have any space behind the desk, so that was nice.

Self

10/10

Exceptional

26 Apr 2026

Mia

Asal was so sweet and accommodating, she made our stay extra special♥️ Will definitely be coming back again soon.

8/10

Excellent

26 Apr 2026

Stephen

Staff were super nice . Hotel nice and clean

Family

10/10

Exceptional

24 Apr 2026

Grecia

The room was a little smaller than we thought but everything was clean, up to date, and cozy. The tv comes with a Roku and theres a sleep sound machine by the bed too which I thought was a nice touch. For one night it was pretty good :) I would stay again

Partner

10/10

Exceptional

23 Apr 2026

Richard

Well kept, clean, service was good and no issues. Would stay again

Partner

10/10

Exceptional

22 Apr 2026

Jeffrey

The room was perfect for what I needed for the night. Room was clean and the bed was very comfortable.

Self

8/10

Excellent

22 Apr 2026

PRISCILLA

Room was clean, however AC was not cooling as much.
Front desk staff was distracted while I was waiting to ask a question ( the FD was on her cell) the girl that was helping someone over the phone try getting her attention a couple times; it took a couple of attempts for FD to realize I had been standing there.

Family

8/10

Excellent

22 Apr 2026

Kwabena Ennin

It was nice

10/10

Exceptional

21 Apr 2026

Komel

Staff was great, room was clean

Partner

8/10

Excellent

21 Apr 2026

Raylee

Lovely staff, free amenities. Great for a cheap and easy stay.

Partner

8/10

Excellent

19 Apr 2026

Melanie

Room was clean but had an odd smell.

Friends

6/10

Pleasant

17 Apr 2026

Jason

Pros: quiet room on the back side of hotel. Shower was great; a large \"rain shower\" type shower head with good water pressure. Front desk staff were all very friendly.

Cons: it's on the edge of the tenderloin district, not a great neighborhood. Feels a little sketchy at night walking around. The room had a very faint odor, as if a prior occupant had a pet that peed on the carpet or something. Kept the window cracked open our entire stay for fresh air and to dissipate the odor.

Partner

10/10

Exceptional

14 Apr 2026

Alicia

Great stay and super reasonable price! Convenient location, comfortable, quiet, safe and friendly staff.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Leslie

Clean and nice place. Secure with the key card access. The room was great for what we needed. The location is nice and we weee able to walk all over. Would definitely stay again if planning a trip to San Francisco!

Family_with_children

8/10

Excellent

12 Apr 2026

Jessica

Gl

10/10

Exceptional

11 Apr 2026

Åse

The rooms are small of course but very tastefully decorated and smartly furnished. The common area is great. We grabbed a cappuccino from there every morning. The location is awesome, 10 minutes from Union Square and China town. I’ll definitely come back and stay again.

10/10

Exceptional

10 Apr 2026

Lars

Great staff and room was clean. Hood boutique hotel

Self

6/10

Pleasant

07 Apr 2026

Ayse

Only bunkbeds in the room, a very very small room, no tv, no table. The only reason we stayed here was the location, we had a show booked at Curran Theatre and this hotel is only a few minutes of walking there.

Family_with_children

4/10

Poor

07 Apr 2026

Ellen

We booked the quadruple bed room since we were taking a family trip to San Francisco.

I'll start with what was good--we felt safe once inside since the doors are locked and require the staff to let you in or a keycard to gain entry. There was a communal kitchen area to get ice, water, and coffee/hot chocolate. The beds were small but comfortable. There were storage lockers under the beds to store things, which was a blessing since the room was very small. The location is good for using public transport, as it is close to the Powell street station and a Muni bus stop.

The bad? The room was definitely not large enough for 4 people. One of our party found an old bag of chips stuffed in between the wall and the mattress of their bed, indicating that it had been a while since the sheets had been changed/cleaned. The bunk beds were supposed to have lights in them, but only half of them had bulbs. There was a definite odor, and it was not a pleasant one. The staff was not very friendly or helpful. This is located near the edge of the Tenderloin district, and you will see evidence of that when you step outside.

All in all, this hotel reminded me of staying in hostels in Eastern Europe in my 20s. The neighborhood is not safe for families walking with luggage and young children and the rooms listed as family rooms are not large enough to accommodate even a small family of 4. If you're traveling solo or in a small group, maybe. Family? Wouldn't stay again.

Family_with_children

8/10

Excellent

03 Apr 2026

Brandon

kinda weird that house keeping is every other day but if it keeps the overall cost down, i guess i can live with that.

8/10

Excellent

29 Mar 2026

Chanyong

Great location and reasonable price

Self

10/10

Exceptional

24 Mar 2026

Ruby

Great place to stay if you’re only really looking to stay here during the night. I will say if you plan on leaving early and coming back late be careful around the neighborhood because there are a lot of questionable people. The hotel its self is really good and i never felt unsafe. There are kitchen and laundry amenities available and while i did not use the laundry, i did put my stuff in a communal fridge and they were safe.
Overall, i recommend it if you’re really only planning on sleeping here.

- also note that there are no windows in the rooms (at least not mine) that face outside

Friends

8/10

Excellent

23 Mar 2026

David

Nice hotel. European style. Good basic amenities.

Self

6/10

Pleasant

22 Mar 2026

Leia

Staff were friendly, convenient location and amenities. Room wasn’t clean, towels were covered in hair and smelled bad. Bathroom ventilation didn’t work and window wouldn’t open so it was damp and musty

Friends

8/10

Excellent

20 Mar 2026

Deni

Overall, the room was fine. The bed was comfortable. However, we had issues with the air conditioning, not wanting to cool the room down and we definitely need more hooks in the sink area.

Partner

10/10

Exceptional

18 Mar 2026

Steven

Excellent staff and wonderful hotel.

Business

10/10

Exceptional

18 Mar 2026

Ryan

Staff was great! Very friendly and helpful. The hotel was better than we imagined it would be. The location was very convenient and we felt safe during our stay there. Highly recommended.

8/10

Excellent

17 Mar 2026

Victor

Hotel is in a busy area with Homeless 2 blocks down. So be aware of your surroundings. Maybe this is normal for a busy city??? Upon entering security locked door- Nice Front Desk Staff and Clean Small Lobby. You can use stairs or Elevator a PLUS!! Room was very small, sheets were tough- bed not too comfortable but good enough. This is also a HOSTEL so be prepared for that- The good thing about it was there is 24/7 Coffee in community kitchen and extra bathrooms in 2nd floor hallway. Housekeeping girl was always on her phone so rooms were not cleaned as requested. BUT overall a FAIR stay!

Family

10/10

Exceptional

17 Mar 2026

Tina

Can’t beat the location and price. It’s great for friends traveling together and need a room for 3-4 people. The bunks are a great solution.

10/10

Exceptional

14 Mar 2026

gemmima

Yes

8/10

Excellent

12 Mar 2026

Blanqui

Room was small but there was a weird smell , carpets were dirty , bed were clean and had enough places to charge electronics.

Family

10/10

Exceptional

11 Mar 2026

Cameron

I didn't prepay for my stay and after a warm welcome back(my prior stay being 8 months or so), I mentioned not prepaying; when she asked me why? I said, \"I don't know, I wasn't sure if I was going to stay here or somewhere else, but I don't even know why I bother, I always find myself back here.\"

Appreciated the early check in around 11 or so, after a very early morning of travel. Usually have a larger room, but considering the time of check in I wasn't going to ask otherwise. If you want a bit more space book a king room for not much more, I think I forgot and booked a queen this time.

Some of the furnishings are becoming a bit worn down and the hotels while offering roku tvs, no longer offer access to roku or other streamers. Hulu did work, it may have been an issue with that particular TV, but it wasn't the most pressing issue when I just wanted to freshen up.

Everytime I pass through the lobby/check in or check out, I feel appreciated as a returning guest. My requests are always met when I stay at Found and the warm service always reminds me that I \"found hotel\"as I was told by one staff member when I first stayed a few years ago. A prime Union Square location coupled with comfortable rooms and a great staff is why I always find my way back.

Self

6/10

Pleasant

10 Mar 2026

Enrique

Room was very small, for a person with issues with tight spaces I do not recommend. For that reason I will not be returning to this hotel.

Family

10/10

Exceptional

09 Mar 2026

Bambi L

This hotel is in an incredible location, close to BART and the F line, which makes getting around the city very easy! The front door is locked at all times and the front desk staff is very friendly. As a solo traveler, I really appreciated my time at this hotel!

Self

10/10

Exceptional

06 Mar 2026

Nadine

Staff are lovely. We enjoyed a quiet and restful evening at the hotel.

Partner

6/10

Pleasant

22 Feb 2026

Kristin

It was quiet and comfortable, but very tight quarters for the two-bunk room. The hotel door is locked and a sign says to knock, but I was stuck outside at 10 pm when I arrived until someone came to the front desk and heard me. They could use a bell that alerts a staff-member who steps away. It’s good for a cheap and comfortable stay.

10/10

Exceptional

21 Feb 2026

Trinity

The room was clean and the staff were so kind and helpful

Self

10/10

Exceptional

19 Feb 2026

Melinda

We love it. They could use a chair in the room.

Friends_and_family Friends

8/10

Excellent

19 Feb 2026

Hamza

2e

Friends

10/10

Exceptional

17 Feb 2026

Guillermo

Great location and the staff very nice. Also clean room.

Self

10/10

Exceptional

16 Feb 2026

Rosanna

Clean room, friendly staff, great location.

Friends_and_family Friends

2/10

Poor

16 Feb 2026

Nadia

The hotel heating did not work in all 3 rooms we were switched to, we spent most of our time moving rooms and we were only there for one night. The manager gave us back half the price of the room and allowed us to stay past check out so we could explore the city. Although I feel like it should have been free because it was so uncomfortable due to the room temperature. The space heater did not help because of the ventilation of the rooms and one room even had a broken window. We were offered a complimentary stay however it was limited until the end of year and I would not go back in the winter without proper heating.

Leisure Partner

8/10

Excellent

14 Feb 2026

Cheryl

Pricing is good. Neighborhood gives access to restaurants and shops within walking distance. Front desk is friendly.
Rooms are clean, hallways and staircases need carpet upgrade or deep clean.
like the communal kitchen with water, coffee and a fridge. Very much hostile mode.

Business_and_leisure Self

10/10

Exceptional

13 Feb 2026

Bridget Ann

Room was clean, linens were new, bathroom was clean and renovated. Staff was friendly. Was able to check my bags in until my room was available. Food and shopping is in walking distance everywhere. Close to Powell Street BART.

10/10

Exceptional

13 Feb 2026

Bridget

Room was clean, linens were new, bed was comfortable, bathroom clean and looked newly renovated. Liked the lounge on the 2nd floor with complimentary coffee & tea, community microwave, & refrigerator.

Business_and_leisure Self

10/10

Exceptional

10 Feb 2026

Kathleen

Professional, courteous, favorable accommodations, reasonable pricing

8/10

Excellent

08 Feb 2026

Jibin

Clean room but smell

8/10

Excellent

02 Feb 2026

John

This is a perfectly adequate hotel with simple rooms, as you would expect at this price point. Coffee, hot water, and a shared refrigerator are in the lounge area.

10/10

Exceptional

21 Jan 2026

Jon

The room was spotless and the check-in staff was very pleasant. The room and bathroom are small but cleverly laid out, the bed comfy.