Found Hotel San Francisco

United States , San Francisco Area - CA
SAN FRANCISCO, 140 Mason Street
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Cameron

I didn't prepay for my stay and after a warm welcome back(my prior stay being 8 months or so), I mentioned not prepaying; when she asked me why? I said, \"I don't know, I wasn't sure if I was going to stay here or somewhere else, but I don't even know why I bother, I always find myself back here.\"

Appreciated the early check in around 11 or so, after a very early morning of travel. Usually have a larger room, but considering the time of check in I wasn't going to ask otherwise. If you want a bit more space book a king room for not much more, I think I forgot and booked a queen this time.

Some of the furnishings are becoming a bit worn down and the hotels while offering roku tvs, no longer offer access to roku or other streamers. Hulu did work, it may have been an issue with that particular TV, but it wasn't the most pressing issue when I just wanted to freshen up.

Everytime I pass through the lobby/check in or check out, I feel appreciated as a returning guest. My requests are always met when I stay at Found and the warm service always reminds me that I \"found hotel\"as I was told by one staff member when I first stayed a few years ago. A prime Union Square location coupled with comfortable rooms and a great staff is why I always find my way back.

Self

6/10

Pleasant

10 Mar 2026

Enrique

Room was very small, for a person with issues with tight spaces I do not recommend. For that reason I will not be returning to this hotel.

Family

10/10

Exceptional

09 Mar 2026

Bambi L

This hotel is in an incredible location, close to BART and the F line, which makes getting around the city very easy! The front door is locked at all times and the front desk staff is very friendly. As a solo traveler, I really appreciated my time at this hotel!

Self

10/10

Exceptional

06 Mar 2026

Nadine

Staff are lovely. We enjoyed a quiet and restful evening at the hotel.

Partner

6/10

Pleasant

22 Feb 2026

Kristin

It was quiet and comfortable, but very tight quarters for the two-bunk room. The hotel door is locked and a sign says to knock, but I was stuck outside at 10 pm when I arrived until someone came to the front desk and heard me. They could use a bell that alerts a staff-member who steps away. It’s good for a cheap and comfortable stay.

10/10

Exceptional

21 Feb 2026

Trinity

The room was clean and the staff were so kind and helpful

Self

10/10

Exceptional

19 Feb 2026

Melinda

We love it. They could use a chair in the room.

Friends_and_family Friends

10/10

Exceptional

17 Feb 2026

Guillermo

Great location and the staff very nice. Also clean room.

Self

10/10

Exceptional

16 Feb 2026

Rosanna

Clean room, friendly staff, great location.

Friends_and_family Friends

2/10

Poor

16 Feb 2026

Nadia

The hotel heating did not work in all 3 rooms we were switched to, we spent most of our time moving rooms and we were only there for one night. The manager gave us back half the price of the room and allowed us to stay past check out so we could explore the city. Although I feel like it should have been free because it was so uncomfortable due to the room temperature. The space heater did not help because of the ventilation of the rooms and one room even had a broken window. We were offered a complimentary stay however it was limited until the end of year and I would not go back in the winter without proper heating.

Leisure Partner

8/10

Excellent

14 Feb 2026

Cheryl

Pricing is good. Neighborhood gives access to restaurants and shops within walking distance. Front desk is friendly.
Rooms are clean, hallways and staircases need carpet upgrade or deep clean.
like the communal kitchen with water, coffee and a fridge. Very much hostile mode.

Business_and_leisure Self

10/10

Exceptional

13 Feb 2026

Bridget Ann

Room was clean, linens were new, bathroom was clean and renovated. Staff was friendly. Was able to check my bags in until my room was available. Food and shopping is in walking distance everywhere. Close to Powell Street BART.

10/10

Exceptional

13 Feb 2026

Bridget

Room was clean, linens were new, bed was comfortable, bathroom clean and looked newly renovated. Liked the lounge on the 2nd floor with complimentary coffee & tea, community microwave, & refrigerator.

Business_and_leisure Self

10/10

Exceptional

10 Feb 2026

Kathleen

Professional, courteous, favorable accommodations, reasonable pricing

8/10

Excellent

08 Feb 2026

Jibin

Clean room but smell

8/10

Excellent

02 Feb 2026

John

This is a perfectly adequate hotel with simple rooms, as you would expect at this price point. Coffee, hot water, and a shared refrigerator are in the lounge area.

10/10

Exceptional

21 Jan 2026

Jon

The room was spotless and the check-in staff was very pleasant. The room and bathroom are small but cleverly laid out, the bed comfy.

8/10

Excellent

19 Jan 2026

Jeffrey

Great little no frills hotel. Bad was the ice machine was down. But loved the coffee and espresso machine

8/10

Excellent

16 Jan 2026

Rachel

Great location for the conference I was attending. Was pretty noisy at night though.

Business Self

10/10

Exceptional

16 Jan 2026

Victor

Clean rooms

Business Self

8/10

Excellent

13 Jan 2026

Trevor

Showed was dirty and had gnats. Pitch switch for

10/10

Exceptional

13 Jan 2026

Valerie

Awesome staff! Clean, great location. Appreciated being able to store our luggage after we checked out before our flight left.

Leisure Family

2/10

Poor

12 Jan 2026

Julieta

Some makeup stains on the sheets. But my problem is after driving hours and hours all i wanted was fu

10/10

Exceptional

11 Jan 2026

Brittany

Friendly staff and close to Powell bart station

Leisure Partner

4/10

Poor

11 Jan 2026

Jorge

Room was smelly, bed was uncomfortable, towels were small and thin. Something about the sheets made you sweat at night no matter how cold the room was. Cleaning service was every other day and wasn’t taken out. They only did the bed. Left a lot to be desired.

Partner

10/10

Exceptional

11 Jan 2026

Katheryn

Friendly staff!

8/10

Excellent

08 Jan 2026

Sandra

The location is great but the carpet and furniture have a weird smell.

Leisure Family

8/10

Excellent

06 Jan 2026

Haroon

Good place

8/10

Excellent

05 Jan 2026

Donya

Bad parking

6/10

Pleasant

05 Jan 2026

Briana

their was a distinct smell, I think it came from the carpet, do deep cleans of the carpet or pull it up completely.

Leisure Self

6/10

Pleasant

05 Jan 2026

Bikash

2/10

Poor

05 Jan 2026

Abhilash

The room was lacking the necessities, like a table or a chair. We were not even able to sit on the bed, as the head was hitting the upper layer since it was so close.

Business_and_leisure Family_with_children

10/10

Exceptional

04 Jan 2026

LARA

Super slay

10/10

Exceptional

01 Jan 2026

Michele

Great location

8/10

Excellent

01 Jan 2026

Ellen

Location, location. Location. Very nice staff responsive to my needs.

Self

6/10

Pleasant

31 Dec 2025

Elisa

The room configuration was different than shown in the picture. It was L shaped so very limited space to move for 4 people. No view from the window other than another wall. Very noisy as well. My daughter dropped her phone on the side of the bed and it was almost impossible to recover because the bed was so tight to the wall

Leisure Family

10/10

Exceptional

30 Dec 2025

Schuyler

Great!

10/10

Exceptional

30 Dec 2025

Nicole Elizabeth

This was a great place to stay! Clean, simple, and safe!

Leisure Partner

10/10

Exceptional

29 Dec 2025

Ashzad

Hotel's location, clean room and staff were excellent.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Artimes

Amazing

8/10

Excellent

27 Dec 2025

Kristin Rachel

The proximity to every possible public transit option made this a perfect home base for our 5-night trip. Staff was very friendly and helpful. Room looked and smelled clean, our only issue was with some glitchy light switches — but nothing too frustrating. Would absolutely stay here again and recommend it to others wanting simple and convenient accommodations.

Leisure Partner

6/10

Pleasant

23 Dec 2025

Jennifer

The noise coming from the lounge area is not something I expected given that we stayed on the 6th floor.

Leisure Family

8/10

Excellent

23 Dec 2025

Louis

Private rooms with a view. Easy accessibility.

Business

10/10

Exceptional

20 Dec 2025

Darrin

first room was a nice size, however the heater did not work. I was told my staff I would receive a space heater, but they switched me to a smaller room instead.
the property was very convenient to public transportation and was walkable.

Leisure Partner

6/10

Pleasant

17 Dec 2025

Dwayne

Room was small and drafty. Amenities on a different floor for a shared refrigerator and microwave. Drafty and room was cold.

Self

2/10

Poor

15 Dec 2025

Michael L

Unfortunately we were given a room that was extremely claustrophobic and didn’t have a window looking outside. Also

Partner

10/10

Exceptional

15 Dec 2025

Jessica L

A few blocks over is less than desirable, however, FOUND is in a safe section of the area and was very walkable to shopping, food and sight seeing. Parking is difficult, but there are parking garages with in and out options up the block!

Leisure Family

10/10

Exceptional

14 Dec 2025

David

Convenient location. Hotel was clean. Overall good value for our stay.

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Andres

Great experience

Leisure Family

10/10

Exceptional

12 Dec 2025

Michael

Great location, with public transport just a short walk away. The area feels safe and clean, which I really appreciated.
The staff were super helpful and always willing to make things happen.
The common area is a total lifesave, I’d honestly choose this hotel just for that space.
It’s a hidden gem in San Francisco, whether you’re here for tourism, business, or conferences.

Business_and_leisure Self

8/10

Excellent

09 Dec 2025

Daniel

We had a nice quick trip. The location is right on the edge of a rougher area of SF, and we did have a homeless individual follow us inside, though police responded quickly and removed them. The 2nd floor has a pleasant lounge area with free coffee and tea, which was a nice perk. If you’re a light sleeper, I would avoid a room on the 2nd floor, as we could hear music from the restaurant/bar below until about 2 a.m.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Salvador

No acess to window in

Leisure

8/10

Excellent

07 Dec 2025

Carrie

For what you pay your in a safe area near all the Union Square activities.

10/10

Exceptional

03 Dec 2025

Ivan

Clean and quiet of course I will stay again with them. Thank you !

Friends

2/10

Poor

02 Dec 2025

Muhammad Luqman

The room was too small for 4 people. There was no space for our laguadge and we had to keep the laguadge in door because we had no space for laguadge. Living in that room was literally like living in a cage. Also there were many homeless people all around that area the entire time we were feeling unsafe.

Leisure Friends

8/10

Excellent

01 Dec 2025

Anthony

Very welcoming, everything was super close by and the room was a perfect size for me.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Pearl

Really nice staff!! Very cute and lots of stuff within walking distance!

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Shenghong

Very clean and convenient, the price is pretty reasonable and affordable. I would like to recommend this hotel FOUND

Leisure Self

6/10

Pleasant

30 Nov 2025

Esther

The room was okay, but with 4 people it was definitely cramped. The 4 person room is very very small, there is barely room for two people, but we didn't really mind since our stay was very short. The receptionists were kind but the hotel amenities like slippers, toothpaste etc were limited. It's in the tenderloin, which makes the location very sketchy, but for the price in such a city, I guess you get what you paid for.

Leisure Friends

10/10

Exceptional

30 Nov 2025

Panagiotis

Nice

Leisure Self

10/10

Exceptional

30 Nov 2025

Sophie

Great friendly service and quiet hotel with all you need!

Leisure Partner

10/10

Exceptional

26 Nov 2025

Ramzee

It was amazing

8/10

Excellent

23 Nov 2025

Joanne Maria

The inside was great but the location didn’t make me feel safe and it was noisy at night as I didn’t know there was a club next door

Leisure Family

10/10

Exceptional

22 Nov 2025

Jong Yun

Staff members were very nice.

Rooms, i've been in 2 different types for 5 nights, were all very clean, well prepared, classic, cozy.

So much better than what I expected looking at those pictures on the website when i was trying to find the hotel rooms.

Just what I needed for my business trip.

Business

4/10

Poor

21 Nov 2025

Verified traveler

Very basic, no amenities (not even a water bottle or glass cup) in the room. Room smelled musty, like stale cigarettes. Rooms are dingy, in need of fresh paint, furniture was chipped. Didn’t replace washcloths, qtips etc. Was gouged at $800+ per night due to Microsoft convention. All shortfalls were amplified due to price but wouldn’t stay here again.

Business

10/10

Exceptional

20 Nov 2025

Jimmy

Staff super helpful and nice.

Business Self

10/10

Exceptional

18 Nov 2025

Stuart

The room had a very strong cleaning fragrance smell. It would be better to use cleaning products without a strong fragrance.

6/10

Pleasant

18 Nov 2025

Steven

Som

6/10

Pleasant

17 Nov 2025

Percy J

The property itself was well kept, clean, and the staff was polite and attentive (KUDOS).

#1) If you're an adult, the bunk beds my not work for you. I'd avoid it

#2) The neighborhood gets pretty dicey once you head towards Market Street. BE AWARE OF YOUR SURROUNDINGS.

#3) This property did NOT have refrigerators in the rooms so you may wind up putting yourself in danger if need to hit the convenience store for snacks. The neighborhood gets rough when you hit the corner

Leisure Family

6/10

Pleasant

16 Nov 2025

Lily

Very nice staff, convenient location in the center, but rooms are a bit small and dark, bed not very confortable, overall a bit old condition, but biggest issue is the noise from the night club and the street on the weekend.

Self

2/10

Poor

16 Nov 2025

Kate

This hotel feels extremely unsafe. The smell was rancid and the online photos are either extremely edited or completely fake.

Leisure Partner

10/10

Exceptional

14 Nov 2025

Ester

You are in the Tenderloin and the neighborhood has it's characters, BUT I wasn't afraid to walk alone at night - I was just on alert. The hotel was very cute and staff was amazing. Love the shared kitchen/lounge area. Bed was comfy, clean and cozy. My only gripes, not much counter space for your toiletries and it would be nice if they updated the electrical units to accommodate USB/C's outlets like most hotels.And the rugs throughout the hotel looked pretty dirty so it gave me a first bad impression.- but NOT in the room- room was clean. I walked everywhere and it was convenient to many spots I wanted to go. A couple of blocks away from the Bart and very close to the Warfield theater. Tip: bring earplugs - the characters outside to get pretty loud and if you are a light sleeper - it can be an issue. Again, STAFF was super helpful and friendly.

Leisure Self

10/10

Exceptional

13 Nov 2025

Samuel

The room was small, but efficient. Comfy bed. Really nice shower. The Roku was easy to use and there was filtered water in the common use kitchen.

Leisure Self

10/10

Exceptional

11 Nov 2025

Seckin

Everything was okey

8/10

Excellent

08 Nov 2025

Shundrika

The staff were nice and welcoming. My room was ve

10/10

Exceptional

07 Nov 2025

Danielle

Great stay at Found hotel, staff were amazing and really helpful by recommending places to eat and drink. Great location

8/10

Excellent

07 Nov 2025

CHAITANYA

Overall it was good

Business Self

10/10

Exceptional

04 Nov 2025

Kimberly

Peoperty was safe and secure. Area is very convenient and walkable. Room was small but fine. It did not have a mini fridge, which is unusual but ok. Staff was nice. Ice machine was broken. Check in and out was quick and easy.

2/10

Poor

02 Nov 2025

Abel

It's very noisy. After 11pm, there were a bunch of Indians making a lot of noise in the corridors without management doing anything about it. When mentioned it the next day, they couldn't care less. They just gave the canned apology statement and when pressed on what they could have done, they provided a non-response. The area around it is full of drug addicts and prostitutes.

Business Self

10/10

Exceptional

02 Nov 2025

Anthony

Beds were comfy, it was nice we could get filtered water in the shared kitchen and having a fridge, microwave and sink was cool since we had some leftovers.

Friends

10/10

Exceptional

31 Oct 2025

Arpawan

Good and safe

10/10

Exceptional

30 Oct 2025

Jose Arturo

Just the essential for 4 Nights . Excellent for me

Friends_and_family Family

8/10

Excellent

29 Oct 2025

Helen

It’s a really nice, beautiful, new looking hotel. Really cool furniture and free coffee, etc.

Only thing is maybe I got unlucky that day. But my room smelled like bad breath/just not pleasant.

I would have asked to change rooms but I arrived at midnight so it was fine for a night.

But yeah, if they can get an air purifier or change the ac filter or something, that would be ideal.

But otherwise it was fine ~

Self

10/10

Exceptional

25 Oct 2025

Zack

Excellent place to stay in the heart of downtown

10/10

Exceptional

24 Oct 2025

Susan

The girls working the desk were amazing
Super friendly

Leisure Family

10/10

Exceptional

22 Oct 2025

Tanner

Hotel is great stay! The area around can be a bit uneasy at night

Leisure Self

8/10

Excellent

19 Oct 2025

Bryony

Room was clean and modern. Staff were helpful. The area around the hotel was scary at night - the hotel is located next to a high crime neighbourhood.

Leisure Self

8/10

Excellent

16 Oct 2025

ashley

Cute small place, clean great staff. Nice lounge

Friends_and_family Family

4/10

Poor

15 Oct 2025

DANIEL

Ok. That’s it

Business

6/10

Pleasant

13 Oct 2025

Arezoo

Noisy. Woke up every time people climed the stains. No hotel parking. Paid 40 dollars a night to park nearby. Smell of trash and urine by the main door. No fridge or microwave. Will not stay at this hotel next time.

Leisure Family

10/10

Exceptional

13 Oct 2025

DeAnn

The staff was professional, the room was clean and it was centrally located. Great for people who want to be out and about in the city. Great clean place to rest and sleep.

Leisure Self

8/10

Excellent

12 Oct 2025

Jieqiong

Room is very small. Having a bit smell but the good thing is you can open the window. There is no hooks for jackets and coats in the room, only available in the washroom which is not that convenient. Front desk is very friendly. Location is great!

Leisure Family_with_children

6/10

Pleasant

12 Oct 2025

Olivia

Stay was decent - I wouldn’t stay again. The staff was friendly! But it was overall a little more run down than I anticipated. The staff was accommodating to me when asking for a different room with a window as it was very claustrophobic without one. Overall, 3/5 stars.

Leisure Self

6/10

Pleasant

10 Oct 2025

Giuseppe

My room was clean and tidy

Business

10/10

Exceptional

05 Oct 2025

Jonathan

great location, clean room, AC not the coldest but sufficient, highly recommend for price and location

Business

4/10

Poor

05 Oct 2025

Ciara

Let’s start with the positives. I liked that the hotel room was clean. I liked that the elevator was quick and functioning. I also like the esthetic of the hotel.

Now the negatives. I did not like how small the hotel room was! I didn’t have much space to move around. The tv on the wall was huge and made it difficult to walk to get to the other side of the bed. I legit ran into the tv more than once. I don’t know why they put that big of a tv on the wall but the tv didn’t even work. So it was pointless and in the way. The window did not stay open/cracked. I had to put something between the window to keep it open just to get a breeze/fresh air. No fridge/microwave in the room. Really makes staying over night hard because we can’t put food anywhere we have to put it in a communal fridge which is weird.

Overall, the only thing that satisfied me was the room being clean and staff was kind. Wouldn’t stay here again unless the hotel was compensating for my horrible experience this time.

Leisure Partner

2/10

Poor

03 Oct 2025

Alejandro

Me cambiaron de habitación y mo hicieron descuento. Deje 2 mil pesos en mi mochila 🎒 y hasta la tarjeta de Clipper se robaron la Administración no dice NADA. Necesito mi dinero de regreso y un reembolso

8/10

Excellent

30 Sep 2025

Daniel

Convenient to the union square area and walkable. The front desk staff was nice and friendly. Hotel was clean overall. The only negative thing was the area can be a little dicey at night but I’m from there originally so I felt safe but my partner was a little nervous. I would definitely stay there again

Friends_and_family Friends

10/10

Exceptional

26 Sep 2025

Todd

Great stay and great show at the Warfield.

Leisure Partner

8/10

Excellent

26 Sep 2025

Nina Pamela

The staff are friendly and approachable.