Name: Staypineapple, An Elegant Hotel, Union Square
Address: 580 Geary Street, San Francisco, 94102, US

6/10

Pleasant

04 Aug 2026

David

The Hotel and staff were wonderful, and the property is very clean inside . My only complaint is the outside of the property. The outside is dirty and surrounded by many homeless people and it’s not very visually pleasing. We felt very uncomfortable taking our dog outside at night , and again in the early am .

6/10

Pleasant

03 Aug 2026

Kristy

The hotel was nice inside but it has some downsides. Hotel says it’s extremely pet friendly but doesn’t have a designated place for dogs to relieve themselves. This was a major problem during our stay. My puppy struggled so much to find a place to go and held it in for our whole stay. The outside of the hotel like most of San Francisco is dirty. Dog and human feces around the street. I know it’s not the hotels fault but because of this they should have a place for pets. Will not be going there again if traveling with my fur baby.

10/10

Exceptional

30 Jul 2026

Rachael

Absolutely an incredible experience

10/10

Exceptional

30 Jul 2026

Anthony

Well located excellent hotel

2/10

Poor

29 Jul 2026

Patricia

I would probably never stay at this hotel again. Unfortunately, our stay was filled with issues from start to finish.

First, the hotel advertises a restaurant and bar on its website, but both have been permanently closed. This was disappointing because it was one of the reasons we chose this hotel.

Second, the air conditioning in our room never worked. We reported the issue, but it was never fixed during our stay. Being on the third floor with windows that could not be opened, our room stayed around 80°F, making it very uncomfortable and unpleasant.

Third, the TV in our room did not work at all.

Fourth, the coffee maker brewed cold coffee even though it was clearly intended to make hot coffee.

Finally, the shower dispenser was out of conditioner. I requested a refill twice, but it was never provided.

Overall, the lack of maintenance, inaccurate information on the hotel’s website, and poor follow-through on guest requests made for a very frustrating experience. For the amount I paid to stay here, this experience was completely unacceptable. I expected much better, and instead I was met with one issue after another that was never properly addressed. It felt like an insult to charge guests premium rates while failing to provide the basic amenities and services that were advertised.

8/10

Excellent

27 Jul 2026

Zoraida

Everything at the hotel was great, staff service, tomm clean, they were very helpful with all my questions. Bed, pillows and sheets are great. Only comment i would make about this is the people around the location there is alots of homeless around but everyone is on their own world.. going back to hotel subject, I will stay there again

10/10

Exceptional

27 Jul 2026

Alfredo

The staff were friendly in helping us out. The location is central and easy to get around, room was clean. Would stay here again

6/10

Pleasant

18 Jul 2026

Trina

The AC had a light on it that came on through out the night. I didn’t sleep well. Period. The AC also stays off.

Self

2/10

Poor

17 Jul 2026

Cheresse

Had a problem with the booking ang initial got help from Victoria but then other team members didnt honor her approval of canceling because of the area. Lost my money

10/10

Exceptional

12 Jul 2026

Andrea

We really enjoyed our two day stay at Staypineapple. Customer service was excellent from the start, and they were attentive and catered to our needs throughout our stay. Shoutout to Yesha and Samantha for making us feel welcome and taken care of! They were great! Amenities exceeded our expectations, especially the welcome drink! Greatly appreciated after a day of traveling! Great location, clean rooms, and friendly staff. We’ll definitely stay again on our next trip to SF!

Partner

10/10

Exceptional

01 Jul 2026

Valigem

Clean room

Partner

10/10

Exceptional

30 Jun 2026

Tanya

Everyone and everything was nice , love the pineapple h2o and the pineapple cookies. Thanks everyone until next be good and stay safe. STEWii 😊

10/10

Exceptional

29 Jun 2026

Asad

Enjoyed our stay!

Partner

10/10

Exceptional

27 Jun 2026

elizabeth

It has wonderful personality in all of its design elements. The bedding is fabulous! Bathroom marble is elegant. Bright yellow dresser is both retro and modern and overall cheerful. Pineapple cookies? Delish. Coffee? Fun new type of maker to use. Only downside is no gym but several hotels (Fairmont and Nikko) allow day use for a fee (Fairmont is great and $35).

10/10

Exceptional

23 Jun 2026

Troy

Nice property, good location, and friendly staff.

Partner

10/10

Exceptional

14 Jun 2026

Luke

Cute little place for people traveling with pets. They really go above and beyond

Partner

10/10

Exceptional

13 Jun 2026

Jasmine

Our overall stay was fantastic. It was my husband birthday and the front desk put a bottle of champagne in our room. The room was very clean. And the bed was so comfortable. I would definitely stay there again.

Partner

6/10

Pleasant

10 Jun 2026

Maria Cora

The place is lovely until I used the bathroom and there was a huge crack
Over the door. Pretty place. I love the cookies and the water and coffee in the lobby. You don't get that at many hotels nowadays

8/10

Excellent

10 Jun 2026

Merinda

I had a wonderful stay at this hotel. The location was great, the staff was friendly and helpful, and the room was very cute and cozy. The bed was extremely comfortable, which made for a relaxing stay.

The only downside was that the bar was closed during my visit. However, overall it was a very pleasant experience. I would definitely stay here again and would highly recommend this hotel to others.

Partner

2/10

Poor

07 Jun 2026

Benjamin

The area around the hotel is terrible. Stay somewhere else.

Partner

8/10

Excellent

06 Jun 2026

Amitoj

The property was clean, convenient and unique. I didn’t enjoy how noisy it was on the street which meant it was noisy at night but the hotel cannot control that.

Partner

10/10

Exceptional

04 Jun 2026

Oscar

Great hotel.
Great staff.
Great location.

Partner

10/10

Exceptional

26 May 2026

Yuka

Our stay was awesome. i'm no longer a dog owner but I like how pets are welcomed at the hotel. I wish they could come up with a way for dogs not have to relieve themselves stands/planters immediately in front of the entrance doors to the hotel. There is a stench of urine that is horrid and the run off goes directly into the path of the entrance way. I think there are 4 planters/stands in front of the doorway and one can see they all get used by dogs.

Partner

4/10

Poor

25 May 2026

Yesenia

This hotel is not on Union Square as it advertises, it is in the area but nowhere near the actual location. It is close to one of the worst parts of San Francisco- the tenderloin- and if we had known that we would have never stayed here.

The area around the hotel is disgusting, dilapidated and full of homeless people. This is an issue if you walk anywhere from the hotel.

The hotel has no parking so you have to find a place nearby, the public parking is about $80 overnight so it’s worth considering paying more to stay in a place with parking or valet parking. Plus you have to walk to the hotel through bad areas.

The hotel itself is nice and the staff is great but I think this part significantly impacts the stay and should have been properly disclosed.

10/10

Exceptional

25 May 2026

Anne

I really like this small hotel. It is quite charming. The location is OK. I didn't have a car, but Uber was always quick to come.

Self

8/10

Excellent

24 May 2026

Cody

Cute place and cool designs in rooms and entire hotel. Was expecting it to be a little more sexual but I was wrong on that. Kinda bummed but it was good place to stay. Would recommend for someone looking to stay in a cool part of SF.

10/10

Exceptional

22 May 2026

Shannon

Very happy with Stay Pineapple hotel. Front desk was exceptionally welcoming and helpful during my stay. Loved the decor, bed was incredibly comfortable and would absolutely stay here again.

Great little SF find!

Self

8/10

Excellent

19 May 2026

D'Anquilyn

The property was very nice and the staff was extremely helpful. We didn’t have any issues with the hotel itself. I was not prepared for the amount of homelessness near the hotel, because of this we mostly used uber/lyft to get to nearby places. There was a guy sleeping on the sidewalk by the front door.

Family

10/10

Exceptional

19 May 2026

Faye

Super comfy beds, great location. Nice staff

Friends

4/10

Poor

16 May 2026

Angelique

Upon arrival you get 2 coasters for a complimentary drink. The lobby is clean and stylish. They have a water refill station which is a plus. They only give you one bottle water per room so bring extra water bottles is your trip includes more than one person. The room was quite small. It felt very cramped for my wife and I. It is not a multiple luggage friendly room. The room smelled like mildew and didn't look clean. There was black mold on the bath tiles and in the sink. The sink would not drain properly so there was always water sitting there. This hotel does not do daily room cleans. They told me they would clean my room on the 3rd day. On the 3rd day we came back to rest before a concert. It was 2pm. Our room had not been touched. No clean towels...nothing. About 30 minutes later we got a knock at the door. Housekeeping. We were already resting so I requested fresh towels and let her go on her way. The bed wasn't very comfortable. They advertise ultra comfortability, but I didn't experience that. I had a hard time sleeping here because the noise. All night we could hear homeless people arguing in the streets. There was a lot of night noise. We were on the 7th floor and could hear it a little too well. The TV only got 3 channels. All were HBO. There are more channels available, but for some reason they showed up as blank channels when I tried to watch. If you have Netflix you can log into your Netflix from the TV. Just don't forget to log out before you leave.

Partner

10/10

Exceptional

11 May 2026

Chazz

The property was located in the Tenderloin district. For some that might be worrying but I found it to be no issue during my stay. It was in a good spot for delicious restaurants in a walkable area. We had issues with the TV and WiFi’s but the hotel was quick to find a solution. I found the main reception clerk to be very kind and welcoming. She was attentive to our needs and apologized several times for the issues we were having. The rooms are a little tight but it’s expected for the price. I still enjoyed it and loved the double comforters offered. My husband and I like to have our own comforter each so it reminded us of our home routine. Only complaint is that you have to find parking and it’s very expensive. I wish they would’ve offered a deal with a local parking garage or something equal to help cover some of the cost. If you don’t have a car it’s not an issue but with a car expect to include that in your overall stay. I would definitely stay at this hotel again.

Partner

10/10

Exceptional

07 May 2026

Bogdan

great property

10/10

Exceptional

25 Apr 2026

Nicole

Phenomenal stay!

Self

10/10

Exceptional

19 Apr 2026

Robert

The bed was the best sleep I’ve ever had !

Partner

10/10

Exceptional

31 Mar 2026

Katherine

We had a great stay. Super clean, quiet with great service.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Maureen

Lovely room.
Helpful friendly staff

Partner

8/10

Excellent

22 Mar 2026

Juan

Hotel was a great value, in a busy part of the city, accessible but car or public transportation. Light in bathroom was a bit finicky but overall we enjoyed our stay.

Partner

6/10

Pleasant

17 Mar 2026

Nina

The room was clean albeit small. The problem came with the front desk staff. The gentleman that checked me in was trying not to laugh for some reason? And then the person that came to fix my tv did not actually fix it at all. The tv was broken and had weird settings fully restricted like adjusting the volume.

Partner

6/10

Pleasant

16 Mar 2026

Paul

The stay pineapple itself was a great hotel with wonderful staff. But there were no amenities of any kind and unfortunately, it was so dirty and unsafe to walk around anywhere outside that there was nowhere to even go eat. My wife was absolutely terrified, I was verbally assaulted and several times threatened and we only stayed two days

Business

2/10

Poor

13 Mar 2026

Timothy

Bed bugs

Friends

4/10

Poor

25 Feb 2026

Cameron

The location is extremely sketchy and dangerous. It’s very sad, but there were people injecting needles right next door. From our window we could see it happening. Felt incredibly unsafe every time we left the hotel room. Unsure how this hotel has so many good reviews.
The hotel itself is cute. However, we also received a noise complaint even though we were sleeping. The phone call woke us up, after we had traveled 18 hours. Elevator is also extremely slow.

Partner

2/10

Poor

24 Feb 2026

steven

We could not check in to that hotel there were homeless people all around the hotel sleeping on the sidewalks we did not feel safe!

8/10

Excellent

16 Feb 2026

Toni

Nice hotel. Liked the bottle refill station. Close to public transportation.

Business Self

10/10

Exceptional

14 Feb 2026

Kyle

Easily one of the best gems in SF. Highly recommended for anyone coming to SF. The staff was amazingly kind and helpful, the rooms were spotless and very comfortable. The staff went above and beyond to celebrate my birthday, greatly appreciated. Great walking distance to anything around union square. And to everyone making reviews about the noise and the homeless, they are everywhere in SF, you can’t escape it. Yesha, at the front desk, was awesome!

Leisure Partner

8/10

Excellent

12 Feb 2026

Sheldon

The room was small but okay. Area around hotel scary

Partner

10/10

Exceptional

12 Feb 2026

Stephanie

Animal friendly and animal loving

Business Self

10/10

Exceptional

05 Feb 2026

Rachel

Super nice staff! Room
Was cute and cozy.

Leisure Family

10/10

Exceptional

01 Feb 2026

Roshan

Courteous staff, clean rooms

Leisure Partner

4/10

Poor

31 Jan 2026

Elijah

It was loud outside during the night.

Business

10/10

Exceptional

27 Jan 2026

clarence

ABSOLUTELY STUNNING HOTEL!!! THIS IS WHERE YOU WANT TO STAY IN DOWNTOWN SAN FRANCISCO! THE VALUE YOU RECEIVE FOR THE PRICE IS UNMATCHED. There are so many details & amenities to enjoy and the location is wonderful! We were able to walk to several restaurants, bars, and places to shop. The best part of this hotel is their top-notch hospitality, luxurious decor, and customer service (especially from our favorite front desk attendant BRIAN!!) We will definitely be staying here again, since we cant afford the $7M real estate!!!

Leisure Partner

10/10

Exceptional

24 Jan 2026

David

The pictures didn’t lie. This place is awesome and beautiful inside. Would definitely stay again. The front staff was welcoming and very helpful.

Partner

10/10

Exceptional

20 Jan 2026

Xiaojun

Clean room. Kindly staff

10/10

Exceptional

13 Jan 2026

Cynthia

You gotta love the pineapple! They carried the female out well, was very charming

10/10

Exceptional

12 Jan 2026

Cindy

Wow, staff outside themselves - from reservation desk Ryan to hotel supervisor Yesha to front desk Arnold, each were friendly and helpful, making our anniversary stay memorable. The Drama Queen room was the perfect size and shape for us -- beautifully appointed. Though they had no room package for our celebration, they set up all the fixins' I brought -- roses, champagne, chocolates, and strawberries. They made a special heart out of towels on the bed and scattered rose petals around the room. Thank you, loved it all!

6/10

Pleasant

08 Jan 2026

Armin

Good

4/10

Poor

02 Jan 2026

Kaitlyn

We have stayed at this hotel several times and have always enjoyed our stay so we weren’t hesitant to book it again. Unfortunately our stay was not very enjoyable this time. We always choose the room with a wheelchair accessible shower. The shower strip that should keep the water in the was not in working order and the bathroom floor flooded from the shower water spilling over. The floors remained wet and dangerously slippery the remainder of our stay.
The water itself was lukewarm and barely tolerable enough to rinse off before freezing. To make our stay even more unpleasant the heater/AC made a loud noise all night keeping us from sleeping. Even with it being turned off. We had no tissues and half a roll of toilet paper. We were frustrated and disappointed with our stay.

Partner

8/10

Excellent

22 Dec 2025

Narriman

Room was spacious and clean. Staff was friendly and professional.

10/10

Exceptional

21 Dec 2025

Marley

Excellent!!!

Leisure Pet

4/10

Poor

13 Dec 2025

Ana

Room was dusty and air conditioner not working.

Business Self

10/10

Exceptional

09 Dec 2025

Jennifer

Everything was so amazing staff it was so clean everyone was so friendly. We only had one problem the location i wish someone would have warned us about the homeless i get it everyone goes thu something we helped a few folks but staff should have told us or someone should have. Just a heads up don't walk outside after midnight just protect yourself and to be honest keep ur head on a swivel at night.

Leisure Partner

8/10

Excellent

09 Dec 2025

Michael

I had a 1 night stay for a business trip. Facility is clean and bed is comfortable. There were some homelessness but it didn’t bother me since the front doors are securely lock with buzz entrance. I will definitely come back.

Business Self

10/10

Exceptional

06 Dec 2025

Valerie

Stayed for two night and had an Amazing experience with staff. Loved that the hotel was dog friendly and provided what I needed for my pups stay! Overall had a wonderful experience and a plus was there amazing bedding with European duvets which provided extra comfort with my stay !

Leisure Pet

2/10

Poor

10 Nov 2025

jonathon

Expedia claims \"what see is what you pay\" this is not true. they changed me an additional $41 a day for the opportunity to ride the hotels bikes and get 1 bottle of water that I could refill. Expedia should not say things that are untrue and hotel should not a fee for things that are a joke.

Business

10/10

Exceptional

07 Nov 2025

Travis

Yes

10/10

Exceptional

04 Nov 2025

Patricia

Gorgeous corner room, very comfy bed, and a super old hotel to explore *inside*. Outside... well... it's the Tenderloin district, so beware.

The free drink was a nice touch after a busy day

Partner

8/10

Excellent

02 Nov 2025

Janet

Hotel is beautiful, clean and in a great location. Room was small even though we had a king bed. There was no place to put our 2 suitcases. Even just to open them up to unpack, which we didn’t need to do since we were staying only 2 nights was impossible & annoying! You couldn’t even walk around the bed..there was no room!
space was very limited in the whole room, but the bed was very comfy. Linens were beautiful.

4/10

Poor

29 Oct 2025

Jennifer

The carpet in the hotel hallways and rooms smells... and it was not pleasant. I aired out the room the best I could and it was tolerable but I wouldn't want to stay again. The staff were pleasant, no issues there. Also, the area surrounding the hotel is really not nice.

Leisure Partner

10/10

Exceptional

28 Oct 2025

Dmitry

Breakfast was unavailable. Staff is amazing! Super friendly and professional. Rooms are clean and well and unique decorated. We loved our stay! Family friendly!

Business_and_leisure Family_with_children

8/10

Excellent

26 Oct 2025

John

I think the staff was great and were as helpful as they could be. A cloth chair in the room looks like they had tried to get as much stains out of it as they could, but it was still visible. The cabinet door that hid the refrigerator looked like the hinges were about to fall off.
The advertise bistro serves no food at all. There was no complementary breakfast. I did not look into parking since I did not drive there.
I will not be returning to this facility. I think I’ll stick to the name brands.

Leisure Self

10/10

Exceptional

22 Oct 2025

Dwayne

Staff were extremely helpful (Brian and Nixxy). Helped provide ideas of how to get to the San Fran game. Great customer service.

10/10

Exceptional

22 Oct 2025

Noelle

Great service, very comfortable room. Neighborhood was safe. Small but cozy!

Friends_and_family Family

8/10

Excellent

22 Oct 2025

cathi

Room was nice. Comfortable bed. Staff was friendly but had no common knowledge of the area. Couldn't tell us where coffee places were, other than \"a couple blocks from here\" Same with rental car places. Only had room service once in 4 days. Had to ask for clean towels daily. Check out was noon, however when we came back at 11:10a after returning the car, we were locked out of our room. Overall it was ok, not as upscale as we thought it would be.

Leisure Partner

10/10

Exceptional

07 Oct 2025

adrianne

We had a lovely stay! Great location! Comfortable bed!

Leisure Partner

10/10

Exceptional

05 Oct 2025

Sam

Nice room. Was very clean upon entry and staff did not enter when dnd sign was up

10/10

Exceptional

27 Sep 2025

Joseph

Hotel was wonderful, rooms were quiet, beds very comfortable.

Leisure

8/10

Excellent

24 Sep 2025

Raja

I was in the 2nd floor and it was extremely noisy. Awesome staff who was apologetic to the noise and the experience was great.

Business Self

8/10

Excellent

20 Sep 2025

Gabriel

The hotel itself is very comfortable and has a nice lobby area but the area around it has an issue with homeless people hanging around- a couple of times, we saw homeless men drop their pants around their ankles to pee onto walls! 😖

The hotel can't help what happens in the surrounding area but I doubt I'll be making another reservation here or nearby, based upon my experience.

Leisure Friends

6/10

Pleasant

19 Sep 2025

Steven

Recently stayed at the Pineapple, and it was ok. The hotel and rooms are very clean and look new. Rooms are nice but small and it is a little noisy. They are pet friendly which is good for some. There is a bar in the lobby but it isn’t staffed during the week. Also no breakfast or food available. They do have a pot of coffee. This is a nice boutique hotel with new additional amenities.

Business Self

8/10

Excellent

12 Sep 2025

Sidney

Pros: cute concept and theme
Bed and duvet covers
Use of space in the room
Updated rooms
Fairly quiet in the hotel

Cons: no breakfast or dinner
No parking - the closest lot is not recommended and the one that I used was $38 a day and had to walk a two blocks away
Not enough food options (imo)
Many homeless wandering around

Overall, I enjoyed the room itself but everything else was a miss for me. I do not think the price reflects what you get. I was drawn to the theming and didn’t do proper research before booking. Geary street is not as bad as the other streets around but there were many homeless wandering around every where you looked. They typically did stick to themselves but as a solo female traveler, I was uncomfortable having to walk that far to my car every day. I was always back in my room by 7PM each day (on purpose). I was surprised that there were absolutely food options in the hotel. The diner closest was $30 for French toast, sausage links, and OJ leaving me to have Starbucks every day. I wish I would’ve booked something further away from downtown with at least some food option and on site parking.

Leisure Self

6/10

Pleasant

12 Sep 2025

akshay

VIP on my reservation but received nothing

Business Self

4/10

Poor

10 Sep 2025

Saureen

Pros:
Bed, pillows and bedding are super comfortable!
Lobby is beautiful and stylish

Cons:
Not very business friendly-
Iron doesn't work, second iron still didn't work
They don't offer I laundry or pressing
Phone in room doesn't work to call downstairs
Elevator extremely slow
Shower water is warm not hot
Room very small
Area is surrounded by homeless, doesn't feel unsafe but certainly sketchy walking even 1 block

Business Self

6/10

Pleasant

09 Sep 2025

Robert

Rooms themselves were nice but area around the hotel was filthy and dangerous

Leisure Partner

8/10

Excellent

04 Sep 2025

Martin

Nice hotel and great staff

Our stay was overall fine. The day before check in we received an email from the hotel letting us know that the elevator was down with no ETA and they gave as the option to cancel the booking without penalties.
We decided to stay there and we did not regret it.

Upon early check in they waived the resort fee and accommodated us in a lower floor. Check in was smooth and front desk agent was very nice.

Rooms are small but comfortable.

Area is a little rough but we did not have any issues and did not feel unsafe at any time.

We would definitely stay there again.

Partner

4/10

Poor

03 Sep 2025

Yan Juan

Seems like a decent hotel before arrival, but we got very disappointed after we walked into our room. There's a strong weird unpleasant smell (likely mold) as soon as we opened the door. Our room is facing Geary St and the window is not soundproof at all, can hear cars go by when sleeping. The TV doesn't work neither, said they will send a maintenance person to fix it the next day and when we got back, it still doesn't work. We've stayed at lots 4 star hotels, this is definitely a disappointed one.

Leisure

10/10

Exceptional

31 Aug 2025

Chantelle

The TV was difficult to get going. It uses TV mirroring and wouldn't connect.

2/10

Poor

19 Aug 2025

María

Terrible! The elevador was broken and didn’t get fix during our 3 days stay, so we had to get up and down our luggage through the narrow stairs. The noise was terrible outside the hotel and in the hallways.
The shower handle was broken and the shower door was out of its place so the water went all over the bathroom’s floor.
The AC turn on and off all the time specially during the night. They sent someone and couldn’t do anything.
They have to do so a serious maintenance to this place.
I wouldn’t recommend to stay there.

Leisure Partner

8/10

Excellent

18 Aug 2025

Steven

Disappointing noted that there are no food and bar options anymore but still a lovely hotel with great staff.

Leisure Partner

6/10

Pleasant

16 Aug 2025

Marisa

Minimal amenities but clean

My stay here was fine, but a little disappointing. Hotels.com shows that breakfast is served daily at the property, but this is absolutely false. It looks like the hotel used to have an active restaurant, but it doesn't anymore. There is coffee available. I stayed here so I could get breakfast included, so this was very disappointing and misleading.

The daily amenity fee also seemed steep because the amenities were a bottle fill station, coffee, afternoon cookies, and wifi. Halfway through my trip the wifi died.

The area is not great, you're almost in the tenderloin so watch where you walk. No one bothered me and I was able to find nice food nearby.

The hotel was clean and the staff were friendly. If you can get a good price then you might enjoy your stay here. I would not stay here again.

Business

4/10

Poor

09 Aug 2025

Teri

Just Not the Same

Since our pervious stay at this site quite a few years ago, it was sad to see the location has declined, riddled with unhoused people, and filthy sidewalks. Inside the hotel, the cute little bistro has been shut down, the elevator was broken with our room on the 6th floor and very disturbing loud foul fights and yelling coming from the streets severally times during the night.

The room was still cute and clean and staff friendly. While hotel waived the amenities fee for the inconveniences of the broken elevator it was challenging for 2 people in our party to have to climb the stairs. With all of the prestay welcome emails that were sent prior to our stay, there should have been one letting us know about the elevator since we were told it had been broken for 3 weeks.

A little sad and disappointing compared to our last stay.

Friends_and_family Family

4/10

Poor

29 Jul 2025

Bush

Hell

Elevator wasn’t working, lights in the bathroom wouldn’t turn on and the A/C wasn’t working.
I complained and got no where, I stayed here before and it was good but climbing 6 flights of stairs with luggage was an extreme nightmare and once we got back to the room we stayed in because the stairs were torture. TORTURE oh and the club next door, booming bass and loud music, good luck sleeping.

Partner

8/10

Excellent

29 Jul 2025

Verified traveler

A little haven in central San Francisco.

Our room was so comfortable and very clean.
Unfortunately, the elevator wasn't working which was a struggle on arrival and departure days with climbing to floor 6/approx 106 steps with luggage. We were however, given a discount on our room rate when we checked out which, we thought was fair. Unfortunately the hotel bar wasn't in operation but a selection of chilled drinks were available. Complimentary coffee and biscuits were available in the afternoon.

Partner

10/10

Exceptional

25 Jul 2025

Linda

We have enjoyed both stays at Stay pineapple. We especially live the pet friendly aspect.

Leisure Family

10/10

Exceptional

20 Jul 2025

Robert

Would start again!

Nice comfy room & bed. Park Nextdoor is very convenient.

Friends_and_family Friends

10/10

Exceptional

20 Jul 2025

Leydi

Friendly staff

Family

10/10

Exceptional

14 Jul 2025

Yuri

It was a really nice hotel! Super clean, smelled good! the bed was super comfy, and the curtains were blackout! the bathroom was also really nice, amazing lighting! Over all 10/10 hotel!

Leisure Partner

10/10

Exceptional

07 Jul 2025

Johana

Great

10/10

Exceptional

03 Jul 2025

Annabelle

Such a nice Hotel, we would definitely visit again♥️

10/10