Name: Nikko Hotel San Francisco
Address: 222 Mason Street, San Francisco, 94102, US

Nikko Hotel San Francisco

San Francisco Area - CA · United States

100 reviews shown

6/10

Pleasant

21 Jul 2026

Beth

The bathrooms at this hotel need a serious update. The main shower-head sprayed everywhere, tile was cracked, toilet leaked and made noise. I would think there would be some sort of quality control in terms of checking that everything is in working order before guests are booked into a room.

Overall, guest services were underwhelming. When I called in the morning after listening to a leaky toilet all night they asked me to call back when we were ready to have it repaired rather than offering to schedule the repair at a convenient time. We had to get replacement key cards multiple times because they kept failing - even though I was very careful to try and keep them separated from credit cards and my phone. This meant I waited in line at the check-in desk several times. I noted that although there were typically at two or three people working, there was often only one at a time actually helping guests. It felt like attending to the needs of guests was secondary to whatever else they were doing.

Housekeeping was *very* minimal. Sheets were pulled up on the bed (rather than the bed actually being made), and the trash emptied - not a whole lot else.

We were on the 8th floor. The view out our window was truly terrible and the street noise constant. Perhaps being on a higher floor in a more expensive room would ensure a better experience. I will never know because we will not be returning to this property.

Family

10/10

Exceptional

21 Jul 2026

Wayne

Overall, great experience, will come here again

Family_with_children

2/10

Poor

20 Jul 2026

Javad

Just bad

Partner

10/10

Exceptional

19 Jul 2026

Brenda

The hotel was very nice. Spotless. The hotel staff was very helpful and accommodating.

Partner

10/10

Exceptional

18 Jul 2026

Cheryl

We have stayed in a few hotels in Union Square and this was by far the best! Already booked our next stay!

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Katherine

Incredible service and location!!

Partner

10/10

Exceptional

18 Jul 2026

Blondine

Everything was soooo Good , the best Hotel at SFO

Self

10/10

Exceptional

18 Jul 2026

Laura

Excellent everything love this hotel

10/10

Exceptional

17 Jul 2026

samantha

Excellent hotel .. 10/10

Partner

10/10

Exceptional

16 Jul 2026

Christopher

The room was always clean. The staff were very nice and professional. The restaurant staff and food were very good. I did not try the breakfast there.

Self

10/10

Exceptional

16 Jul 2026

Christina

We upgraded to the superior suites with the drinks and cheese in the evening and breakfast. I would rather spend the extra money on trying places local. In hindsight, we decided we would not choose to do it in the future. Lots of people all trying to get their money's worth of \"free\" cheese and wine.

Partner

10/10

Exceptional

15 Jul 2026

Christiana

Staff is so lovely and the property and food are wonderful. I really can’t say enough good things about the staff (Damon? Bobby?!) Sorry, terrible with names!

Pet

10/10

Exceptional

15 Jul 2026

Masato

Edwardo and young Hispanic lady are always giving me top notch excellent service and most importantly providing real hospitality ( omotenashi) whenever I visit Nikko!!!👍
I believe other staff members can learn from them!!!
Otherwise,Nikko has always been my go to favorite Hotel to stay in San Francisco! 🙏

Self

10/10

Exceptional

14 Jul 2026

Diana

Fantastic Union Square location, and the pool and jacuzzi really elevated our experience. The staff were excellent.

Family

10/10

Exceptional

13 Jul 2026

David

Just a great place to stay!

Self

10/10

Exceptional

13 Jul 2026

Nathan

Really nice hotel in downtown San Francisco. We enjoyed our stay. The hotel was very clean, well staffed, and made it easy on our family travel. Room was very nice, clean, and very comfortable. Would definitely choose to stay here again.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Jamie

This hotel was great. The rooms were big and beautiful. The bedding was awesome. We loved it.

Family_with_children

10/10

Exceptional

11 Jul 2026

Diana

Great and friendly hotel loved it , definitely recommend.

Partner

10/10

Exceptional

10 Jul 2026

Joel

OMG⭐️⭐️⭐️⭐️⭐️😁
I’m a 58 year old man !!!!
MYWife & I Enjoyed Our STAY SOO…Much
The STAFF IS THE BEST just to start…
The Property is Amazing
Restaurant, Buffet & bar are WONDERFUL🌻

10/10

Exceptional

09 Jul 2026

xia

A very nice hotel to stay. The front desk staff is very nice and helpful. Food at Kan Pai is delicious.

Self

10/10

Exceptional

08 Jul 2026

Katie

Great

10/10

Exceptional

08 Jul 2026

Harun

Wonderful time.

Partner

10/10

Exceptional

07 Jul 2026

Connie

I’ve stayed here several times and it’s always been a pleasure. The staff has always been extremely kind and I love it that they are very pet friendly.

Partner

10/10

Exceptional

06 Jul 2026

Emmanuel

The check in was smooth and quick.
The staff were friendly and welcoming. We had a fantastic time staying with them. It's worth the price.

Partner

10/10

Exceptional

06 Jul 2026

STANLEY

so clean. parking can be expensive

Friends_and_family Friends

8/10

Excellent

06 Jul 2026

Freddy

Clean hotel nice rooms great atmosphere

Family_with_children

6/10

Pleasant

05 Jul 2026

Tajmah

The hotel is very nice, but everything costs extra

Friends

10/10

Exceptional

05 Jul 2026

Fana

The dog plush

10/10

Exceptional

04 Jul 2026

Lisbeth

Super clean rooms and the staff is super friendly. The indoor pool and jacuzzi is amazing. The kids love staying at Hotel Nikko!

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Donald P

The Nikko is always focused on customer satisfaction, and it is my place of choice in SF. This time however left me thinking something must be going on, the check in was warm and welcoming, getting in the room early was a plus and appreciated. I noticed on the way to the room some trash on the hallways, but figured it must had been from all the check outs, well, the trash was there throughout my whole stay which was disappointing. I also asked one of the house keepers I would be needing a robe in my room. The robes didn’t arrived until late the second day and that was because I ran into one of the front desk managers in the pool area,and asked him if I could have them delivered in my room I also reported that the showers in the locker rooms we’re not working, but congratulated him on having the steamroom fixed unlike the past three years it barelyworked but the resort fee was still being charged. Also was back at the hotel late in the afternoon and my room had not been cleaned although I left mid morning with plenty of time for housekeeping to get in and take care of it. I could have venture accross the street for a 20% less rate that what I was paying, but i always have trusted the Nikko for an excellent stay. But this time I wonder if I should try somewhere else.

Self

10/10

Exceptional

04 Jul 2026

Kevin

My favorite hotel in SF for over 10 years now, Nikko is the best!

Self

10/10

Exceptional

03 Jul 2026

Eileen

Was a wonderful stay. The hotel was really nice and such a great location. I would def stay there again. Pool was terrific too, such comfortable lounges and lots of space.

Family_with_children

10/10

Exceptional

03 Jul 2026

Carmen

Excellent stay from beginning to end. The hotel is elegant, very clean, comfortable, and perfectly located. The staff was professional, attentive, and genuinely welcoming. The rooms felt well maintained, the atmosphere was refined, and the overall service exceeded expectations. I would absolutely stay here again.

Business

10/10

Exceptional

02 Jul 2026

Vanessa

We had a short but lovely stay at the Hotel Nikko. The rooms were clean and spacious and the club access was nice (although the food options were a bit limited compared to other hotels). The sushi restaurant in the hotel was outstanding!

Family_with_children

10/10

Exceptional

01 Jul 2026

David

Always a pleasure staying at Nikko. Home away from home.

Partner

10/10

Exceptional

29 Jun 2026

Gary

Very nice property with a caring staff. The only gotcha is outside the building where there were some scary homeless/drug addled people. In fairness, Nikki staff was helpful in guiding our group.
Nice lobby and breakfast area are very positive, as was the service.
Check in and out, easy!
We traveled with 10 to 14 aged kids and they enjoyed the pool very much.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Martina

Nice place in convenient location. We loved the pool.

Family_with_children

2/10

Poor

28 Jun 2026

Gregory

Please be aware that both Hotel Nikko and Expedia are managed by an AI Bot and are unable to use Human Intervention to correct a mistake. I made a reservation 2 weeks in advance and when my plans changed, I wanted to add an extra day. So 10 days in advance of my reservation I was sent to aBot and asked to add an extra day. The bot said there was no way to do this and asked if I would like to cancel my existing reservation. I said yes so it canceled and said my account had been charged and there was no refund. Hotel Nikko has a no refund policy. So I called Expedia and asked thst the reservation be restored and the Human Agent said there was no way to do that. Then I called Hotel Nikko and asked a Human to reinstate the reservation and they said they had no way to do that and no record of the reservation.

So stay away from the Nikko Hotel and Expedia since Bots are managing both establishments and Humans can not override any AI decision.

2/10

Poor

28 Jun 2026

Gregory

10/10

Exceptional

28 Jun 2026

Leah

This is a great hotel in the heart of Union Square. Walking distance to many stores and restaurants.

Family_with_children

6/10

Pleasant

26 Jun 2026

Carrie

none

Family

8/10

Excellent

25 Jun 2026

James

It was a good option. The room was comfortable and had nice ammenities. I was surprised that the restaurant was tiny and served a very small
Menu of “sushi”. Was not impressed by the food unfortunately. The breakfast was nice and good sausage but not on the level of the price.

Partner

10/10

Exceptional

25 Jun 2026

Megan

We booked this on a whim as we were passing through SF with our four kids, and we were SO happy with our decision. The hotel was beautifully maintained and the staff were very professional and friendly. The indoor pool area is definitely a highlight as well.

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Stephanie

The room was nice. The staff was super friendly. I would have liked a better variety where the restaurants and bars are concerned.

Family

10/10

Exceptional

23 Jun 2026

Linda

Everything about my stay was amazing from start to finish. The gym was such an unexpected bonus!

Partner

10/10

Exceptional

21 Jun 2026

Raul

Overall friendly customer service. Everyone was polite to greet to you. The room was small but clean and it had all needed amenities. The view from the room was amazing. We could see the city and the bay.

Family

8/10

Excellent

21 Jun 2026

Matthew

We love it here! Pool, bar and rooms very nice !

Partner

10/10

Exceptional

21 Jun 2026

jagjit

Everything was perfect except for our shower had a little clog and the drain wasn’t working properly other than that place is fantastic

Family

10/10

Exceptional

21 Jun 2026

Stephanie

Beautiful property with amazing staff

Partner

10/10

Exceptional

21 Jun 2026

Nicholas

My wife and I will be back. Great ambiance, welcoming staff, nice restaurants and awesome pool area. Also enjoyed sauna and steam room. Our rom had beautiful view of the city.

Partner

4/10

Poor

19 Jun 2026

kenneth

One of the nicest amenities is the pool. I chose the hotel for the pool. But you can't use the pol after 10:00pm. You can use the gym 24/7 but noty the pool.

The rooms feel small. The ceilings are low. The bathrooms could be so much better but they need to be refurbished, updated.

The primary liability of this hotel is the location. It's in the heart of the Tenderloin and there's nothing the hotel can do about it. You can't go for a walk. There's nothing outside the hotel and Union Square is a +10 minute walk through the worst elements of the City.

10/10

Exceptional

19 Jun 2026

Mimi

Friendly staff and great location!

Family

10/10

Exceptional

19 Jun 2026

Brent

The hotel and staff exceeded expectations.

Partner

10/10

Exceptional

19 Jun 2026

Hoi Ching

It’s such a clean and excellent hotel

Family

10/10

Exceptional

18 Jun 2026

Carmen

This place is very nice. Staff is friendly. Room is cozy. Nice gym and pool! However if this is your first time visiting San Francisco make sure you take a day to tour outside of the city. Everything such as the Golden Gate Bridge, Palace of Fine Arts, Full House and Lombard St is all within 10-20 min car ride from hotel.
You can literally do all the above in one day. There’s a parking garage across from the hotel that was $42 all day , no matter how many times you go in and out. The parking at the hotel is $78-86 / day. I wouldn’t bother. Enjoy!

Family

10/10

Exceptional

18 Jun 2026

Steven

Lovely hotel in a great location.

Self

10/10

Exceptional

17 Jun 2026

MaryLou

Highly recommend. Amazing hotel.

Family

10/10

Exceptional

15 Jun 2026

Chad

very well maintained and comfortable rooms.
great location walking distance to shopping and restaurants.

Self

10/10

Exceptional

15 Jun 2026

Orlando

Clean.

Friends

10/10

Exceptional

14 Jun 2026

Carmel

Convenient location, nice and clean property, helpful staff

Family

10/10

Exceptional

13 Jun 2026

susan

Incredible stay, friendly helpful staff, food great very clean quiet rooms. Best stay ever in San Francisco. Convenient to bus bart and trolley cars.

Partner

8/10

Excellent

13 Jun 2026

Nicole

We enjoyed our stay here! The rooms were clean and the hotel was maintained well. The room service breakfast was very good as well as the sushi in the restaurant!

Partner

10/10

Exceptional

12 Jun 2026

Luis

Best hotel in SF hands down

Partner

8/10

Excellent

09 Jun 2026

Roy

Nothing special. It was ok.

Partner

10/10

Exceptional

09 Jun 2026

ISABELLE

Large rooms and very clean hotel, the staff is great, there is a wonderful bar/ great food place on the 1st floor with a more upscale restaurant on the 2nd floor. The location is fantastic!

Partner

10/10

Exceptional

08 Jun 2026

Fathollah

Great hotel. Quite clean

10/10

Exceptional

07 Jun 2026

Amanda

Hotel Nikko was clean and quiet. The location was perfect and every staff member we encountered was professional, friendly and helpful.

Family

10/10

Exceptional

07 Jun 2026

Pauline Ann

This Hotel Nikko was amazing, everything from checking in, using the facilities, room, food . Cant wait to go back. One of the best Hotels i have been to.

Friends

10/10

Exceptional

07 Jun 2026

Thavy

Such a pleasant stay. The room was spacious and clean. Staff were super friendly and accommodating. Love the amenities.

Family_with_children

10/10

Exceptional

07 Jun 2026

jaskirit

The pool was amazing

Friends

10/10

Exceptional

05 Jun 2026

Tommy

Great hotel with wonderful imperial club rooms. Breakfast and evening cocktails in the club was generous and staff was friendly and helpful. Great location.

Self

10/10

Exceptional

01 Jun 2026

Margret

Hotel was excellent. So were the staff. Union square is okay, a lot of homeless and people doing drugs on the street, but that is just SF these days. the indoor pool was great especially because we were traveling with kids.

Family_with_children

10/10

Exceptional

31 May 2026

Henry

Parking is very expensive but that's my only issue.

It's actually a family place because of the awesome indoor pool - people who don't want to kids around should be aware.

Wish hot tub was deeper, but it did the job of soaking the day away.

Friends_and_family Family

10/10

Exceptional

31 May 2026

David Eric

Excellent Hotel. Friendliest & most helpful staff , I have ever met. Clean, great location , in the heart of union square , close to all the major designer shops & Macy’s. Wouldn’t hesitate to go back.

Partner

10/10

Exceptional

31 May 2026

Monica

I always like staying here because even though I'm so close to Union Square I step in the hotel and I have no idea that I'm in the middle of the hustle and bustle. Facilities in the staff are always great. Parking is a little tricky but otherwise not a big deal. I work to the wise it's valet parking only. Quiet clean comfortable

Partner

8/10

Excellent

30 May 2026

Michael Ka Nok

Room size is decent

Family

10/10

Exceptional

28 May 2026

Kris

Need full length mirror in room.

Self

10/10

Exceptional

26 May 2026

jill lauren

Amazing hotel that’s kid friendly with an upscale feel. The kids would not leave the pool! We will be booking here again!

Family_with_children

10/10

Exceptional

25 May 2026

ALINA

Everything was grate

Family_with_children

10/10

Exceptional

25 May 2026

Thomas

Really fabulous hotel in a great location! Amenities were very nice. Rooms a great size and very comfortable. Highly recommended!

Family_with_children

10/10

Exceptional

25 May 2026

David

Stay here all the time, but want to give a shoutout to the front desk staff. They’re always so friendly and welcoming. See you next time I’m in the city!

10/10

Exceptional

25 May 2026

Britney

Everything was perfect. This is my new go to hotel when I’m in the Bay Area

Friends_and_family Family

10/10

Exceptional

25 May 2026

Nancy

We liked the uncluttered, simple decor of the hotel's public spaces as well as the room we had. We found it very restful. The staff was cordial and helpful. I left my new water bottle in the workout room (well-appointed) and didn't realize it until we had checked out of the hotel. The front desk gave me a passkey to check if, by chance, it was still where I had left it. There it was, untouched. That speaks to the staff and the other guests of this hotel. We enjoyed the pool area, workout facility, deck, and the club room that was included with the rate of our room.
Wonderful hotel, we look forward to our next visit.

Partner

10/10

Exceptional

25 May 2026

Hannah

The best hotel in the city. The service, staff, amenities, and location was outstanding.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Art

The air filter in the corridor in the room needed to be changed. It had not been changed in MONTHS as lint, dust bunnies and dirt was easily visible when walking beneath it. It was uncharacteristically NOT Hotel Nikko style and I, frankly, did not expect to see this.

Partner

10/10

Exceptional

24 May 2026

Bianca

We loved our stay. It was a beautiful and clean hotel. Would come back.

Friends

10/10

Exceptional

24 May 2026

Marques

Staff is attentive and hospitable. Excellent stay

Self

10/10

Exceptional

24 May 2026

Kimberly

First timer here and loved it!! Although just for one night it was memorable! The indoor pool was the perfect temperature and had a great view. Kyle at check in greeted us with great enthusiasm and let us know of all the hotels amenities. Will definitely return to enjoy again!

Partner

10/10

Exceptional

23 May 2026

DENISE

East location, consistently great staff, spacious rooms and good lighting!

Self

10/10

Exceptional

23 May 2026

xiaoxia

I didn't use the breakfast nor bar. the room is clean

10/10

Exceptional

23 May 2026

Xavier

Excellent stay and place.

Self

10/10

Exceptional

22 May 2026

Yvonne

Clean and perfect location

Family

6/10

Pleasant

21 May 2026

Tito

Very rude staff

Partner

10/10

Exceptional

20 May 2026

Robert

Everything was perfect thank you

Partner

4/10

Poor

20 May 2026

Vivian

Allow for extra time for check in and check out as the staff that we encountered (same person both times) was slow and inefficient. Our booking is supposed to come with a free bottle of wine but we didn’t get it during checkin and had to ask for it during checkout and then waited for another 5-10 minutes for them to locate it.

We stayed in the deluxe king room and it was quite cramped. Okay if you only have carry-on size suitcases. The room was clean but was a bit beat up - cupboards were chipping, carpet colours look dull and old, shower was leaking from the ceiling, washlet water was cold…

Requested for an electric kettle and after 2 phone calls, over half an hour, a staff came to knock on our door and asked what exactly did we need, and then another 15 minutes for it to arrive.

Did not use the swimming pool and gym, nor the $25 food credit, so the mandatory $100+ amenity fees for 2 nights were not worth it for us.

Overall, was disappointing with the experience. Service felt careless and impersonal. This was our second stay and don’t think we’d want to stay here again. Neighbourhood is getting worse as the Tenderloin neighbourhood is definitely spilling over to Union Square given the close proximity.

Partner

10/10

Exceptional

19 May 2026

Robyel

Perfect location if you’re planning to explore San Francisco.

Partner

10/10

Exceptional

19 May 2026

David

Great place. Always stay here when in SF

10/10

Exceptional

19 May 2026

Arielle

An amazing, luxury stay from start to finish. Of all my stays at different hotels, this was my absolute favorite. The hotel was beautiful. The staff went above and beyond. It was my guest birthday, they sent up a gorgeous complimentary tray with tea and a card wishing her a happy birthday.

The room was spacious. We were allowed to check in early and upgraded to a higher floor.

Staying at Hotel Nikko felt like a peaceful oasis in a busy city.

Family

10/10

Exceptional

18 May 2026

Tiazja

Very good experience

10/10

Exceptional

18 May 2026

Eduardo F

I travel to San Francisco 6 times a year and have stayed in many of the hotels in the Union Square area, and this is by far my favorite hotel. The hotel is elegant, clean, and comfortable. The location is in that perfect area near shops and also the Powell Station. This is now my go to hotel going forward.

Partner