La Monarca Hotel

United States , San Francisco Area - CA
San Francisco, 717 Sutter Street
Show on Google | Map

75 reviews shown

8/10

Excellent

06 Mar 2026

Shafir

Nice cozy experience , good location , terrible water pressure /shower and bathroom

Self

10/10

Exceptional

30 Dec 2025

Lizette

Clean and spacious room—we stayed in a Queen Room with Bay Windows. The bathroom was large with great water pressure, and the location is excellent. Definitely a great place to stay again when we return to San Francisco.

Leisure Partner

2/10

Poor

24 Dec 2025

William

Horrendous experience

Self

10/10

Exceptional

22 Dec 2025

Sicily

Completely contactless service which allows a calmer experience.

Business Self

10/10

Exceptional

09 Dec 2025

Benjamin

Everything was nice. Bed was a little stiff. But overall very nice place to stay in the city. Was located right next to my work meeting and local diners.

Business Self

10/10

Exceptional

07 Dec 2025

Marie

The room was great. Love the easy virtual front desk. The only thing i would change is being able to check in

10/10

Exceptional

11 Nov 2025

HERMAN

Sister enjoyed her stay being the first time visiting San Francisco. Connor was an excellent host and made the stay special.

Business_and_leisure Family

2/10

Poor

01 Nov 2025

Leanne

This hotel has no staff whatsoever which makes it very difficult for travellers not from the US. The rooms are very noisy with the vents and people going up and down the fire escape outside. You cannot access your room before 4 pm at all because there are no people to speak with. Would not stay here again.

6/10

Pleasant

28 Oct 2025

Phuong

Too noisy and old equipment. Old Radiator

Business Self

2/10

Poor

16 Oct 2025

Saiba

This place has a mold problem. I went to the bathroom of my room and there was mold on the shower liner, ceiling, and walls of the shower in the grout.

The smell alone alerts you to the mold, and the service team told me that they conducted an investigation and told me that what I was seeing wasn’t mold, but provided no insight as to what it was. It most definitely is mold and there is a moisture problem that makes the building perfect for fungal problems.

Business

8/10

Excellent

07 Oct 2025

Julie

Great location for exploring sights in San Francisco such as the cable car museum, Lombard Street and Coit Tower. Cable car stop nearby. Trader Joe’s a 10 minute walk. Room furnished to a high standard.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Jessa Rae

The room was very clean! Yes, there were shops nearby. Laundry was coin-operated. You need to provide your own detergent and fabric softener.

Friends_and_family Friends

10/10

Exceptional

28 Sep 2025

Matthew

Close to Union square. Safe area. Great stay

Self

4/10

Poor

20 Sep 2025

Stefani

Area was not the greatest, loud, and had mice.

Leisure Partner

10/10

Exceptional

15 Sep 2025

juan cruz

excelente ubicacion , pleno centro, cable car a dos cuadras, el hotel super completo cama super grande! volveriamos sin duda!!

Leisure Partner

8/10

Excellent

14 Sep 2025

Sidney

Great place to stay if you want to be in the center of San Francisco. Easy check in and check out process. Fast response time when I need something. Great for introverts who just want to come home after a long day of exploring. Will definitely stay here again.

Leisure Pet

8/10

Excellent

02 Sep 2025

Jenny

There were facilities lacking, especially in the bathroom that other facilities usually have. Most have a toothbrush a small tube of toothpaste and a glass. The room was cold and there was no heater. Otherwise it was a very nice room with a view and very clean.

Business Self

8/10

Excellent

01 Sep 2025

Lindsey

This is an older hotel. Runners in hallways curling up and I would say tidy but not super clean. Didn’t have AC but the box fan helped.

6/10

Pleasant

22 Aug 2025

Ashley

The location is surrounded by bus stops, markets, and food places! I would say it's in the heart of a lot of places to explore when settling down in your room. My main downside was the cleanliness of the room. There were smudges on the bed, the comforter and red stains on the shower tub as well. The bathroom is absolutely tiny and the sink area barely had a rest spot to put your toothbrush and toothpaste so the mirror having an opening was convenient for that problem. There was also long black hair on the carpet.

The upkeep of the room wasn't my favorite and I was disappointed because the view was great but when paying over $530, I wanted more cleanliness.

The positives: check-in was understandable and by the third day, I memorized my login code. The kitchen is also extremely convenient and spacious for cooking food instead of constantly ordering out. All my items were able to fit in the fridge and I liked having a dishwasher. THE ROKU! My main source of television is YouTube so I thoroughly appreciated that the TV was able to access that. Main positive!!

Lastly, if I needed anything-- I would just message the online team on WhatsApp and I would get what I need by the next day. Checkout was easy as well and I chilled in the lobby until I was ready to go to the airport.

Doubt I would ever come back to this location especially with the prize being over $530, but it was an experience for sure.

Leisure Self

2/10

Poor

03 Aug 2025

Carol

It took 12 tries to get through the front door. I doublechecked the access code and called a local number for assistance. The person who answered tried to help me. She couldn’t override the system to unlock the door. She also tried to find someone on the premises, but no one responded. This was at the standard check in time. Someone should have been on-site. I finally was able to gain entry but this was definitely an unpleasant experience.

Leisure Self

10/10

Exceptional

02 Aug 2025

Jairo

Had a great stay would definitely stay here again. Very satisfied nice and cozy

Leisure Partner

2/10

Poor

25 Jul 2025

Sierrah

Business Self

2/10

Poor

23 Jul 2025

Soledad

I am never the type to leave a review but with our horrible experience, it's a must. To start off, we arrived and there was no remote for our TV. We reached out to customer service and apparently there's only workers from 8am-4pm. So we had to wait 24hours for a response/resolution. The next morning, they brought a remote but it was for the wrong TV. I called in to escalate the issue and they provided a gift card so we can purchase a universal remote. I guess that was good enough UNTIL!!! We see a mouse in our room!!!! I pick up the phone and call them again and they did move us room within an hour. Also, we went down to the basement to see the kitchen & lounge and we see more mice in the kitchen!Never staying here again. Oh and not to mention, they have no parking so we had to pay $55 a day at the nearest parking garage. So yea I wouldn't recommend this hotel to anyone. PS. The WIFI SUCKS! It's super slowwww and their TV's.

Leisure Partner

10/10

Exceptional

08 Jun 2025

ARANZA

Super clean , great space, attentive staff both on and off site . Would HIGHLY recommend staying here !

Business_and_leisure Partner

10/10

Exceptional

06 Jun 2025

Annmarie

Awesome

Partner

10/10

Exceptional

05 Jun 2025

Jakub

Its perfect

10/10

Exceptional

14 May 2025

Pavel

We stayed in Kasa la Monarca SF in early May 2025. The area is central and very convenient, whether you need Moscone Center or many other destinations, with restaurants and stores nearby, and the price is reasonable for the area. The building blends in with neighboring residential buildings. The staff is rarely seen and doesn't enter your room, but if you need some service, like a change of bedding, clean towels, or garbage removal, you can request it through their virtual front desk. The locks are electronic (even though the keyhole is also present). We had a mini fridge and a mini microwave in our room. The building is quiet, and we didn't hear any outside noise, but our windows overlooked the inner yard, not the street. The bedding and towels were clean, and the mattress with a memory foam top was comfortable. You can turn on/off the central heat radiator in your room at will, as some days in SF can be chilly. The shared facilities are where you can encounter the staff and greet your neighbors. The washers/dryers are coin-operated, with a change machine available. The kitchen has a large fridge (you must mark your food with room number and the leave date), electric stove, water filter/cooler, kettles, and coffee machine. There was plenty of kitchenware, towels, paper towels, soap, coffee packets (decaff only), sugar, salt, creamer, and more. You are asked to clean up after using the kitchen. We enjoyed our stay and recommend the hotel.

Business_and_leisure Partner

10/10

Exceptional

15 Apr 2025

Yunjin

There is no staff inside, so when there is an issue, it is not solved or addressed immediately. I had water leaking from upstairs dripping through the closet at night around 7pm, I reported through text, and they called me. They tried to help through phone call, but still end up I clean all the mess. They offered changing room, but I only have 2 more night to stay and changing room is a bit too much for me all the sudden.

Overall the hotel itself is nice. I stayed almost 3 weeks and I really liked overall stay, kitchen & lounge. However, if you are looking for timely service or housekeeping like any other hotel, it will not likely.

Location is also key. It is located center of SF downtown, easy to access to MUNI. Pretty safe to move around.

Leisure Self

10/10

Exceptional

10 Apr 2025

Iana

Absolutely amazing experience. Great value the price

Business_and_leisure Self

10/10

Exceptional

09 Apr 2025

Caious

I love staying at Kasa locations the aren’t just hotel they are like being home.The staff is great they make it where they treat you like family if you have a problem they rectify it

Business Self

2/10

Poor

09 Feb 2025

Yash

The room was not cleaned properly, bedsheets and towels were dirty and had hairs, the heater was not working

Business_and_leisure Family

2/10

Poor

04 Feb 2025

Yash

The experience was unpleasant. The bathroom was not clean, towels and bedsheets were dirty and had hairs and dirt on it. Heather wasn’t working. There was rodent in the room.

Business_and_leisure Family

10/10

Exceptional

03 Feb 2025

Ezra

Clean, reasonable price. Parking sucks, but not an bad experience

Business Partner

2/10

Poor

22 Dec 2024

Arcus

Room 404 smelt strong cigarettes smoke
I want to change room

Leisure

10/10

Exceptional

05 Dec 2024

Kathleen

It was in a great location and the staff was very accommodating. If you need a microwave or kitchen, it’s located in the basement of the property. Only a very small fridge in the room.

Leisure Partner

8/10

Excellent

08 Oct 2024

Frederic

Nice place. We enjoyed the kitchen and the washer and dryer

Leisure Partner

10/10

Exceptional

19 Sep 2024

dale

I found the virtual check-in extremely simply and all my interactions with Kasa to be prompt and helpful. The building itself has a lot of character. My 3rd floor room overlooking the street was clean and spacious and also bright which got me up in the mornings and the water was always hot. I had a couple of initial concerns when I first arrived. The bathroom sink was very small and I'm not sure why because there was more than enough space for a bigger one, however I managed just fine. The gap under the room door meant noise leakage from the lift door being used and people walking around, but it was only a temporary focus of concern. I read about the challenges of the surrounding area and whilst I never felt unsafe there was quite a lot of noise during the nights. Maybe something could be done to soundproof or upgrade the windows? This being said, I had a really good time and my lasting memories are very positive and would stay again.

Business_and_leisure Self

10/10

Exceptional

18 Aug 2024

Patrícia

Great cleaning crew

The staff was fantastic specially the cleaning crew, they took care of us in a very special way!

Business

6/10

Pleasant

13 Aug 2024

Ashton

I would have liked to have better housekeeping and have liked my room be cleaner.
We didn’t have enough towels and we had to clean them ourselves.

Leisure Partner

2/10

Poor

01 Aug 2024

Karim

Simply Terrible! Please Read!

Terrible! Don’t book this hotel. The quality, cleanliness, management and overall vibe are simply terrible. The room had broken furniture, nasty rug with stains everywhere, drawers with food crumbs and dust, stuffy room that smells really bad and that has never been renovated. The fans in the bathroom were loud. There was no hot water.

There is no front desk at the hotel. Everything is handled virtually. Customer service refused to issue a refund after I requested an early check out. This is despite the pictures I shared, all the phone conversations, text messages, emails and having to wait several hours. They refused to accommodate in any way even though I had booked a full week and simply wanted to leave.

Self

10/10

Exceptional

29 Jul 2024

Hamid

Great service

Leisure Self

6/10

Pleasant

27 May 2024

Ryan

The room was clean and enough space for 2. The location was convenient. The only problem was the elevator, it small and if someone doesn’t close the metal bar all the way, the elevator will not move. It happened to us 3 times in one day. The elevator was stuck on 1st floor and we were on the 6th, then again when I was on the first floor, it was stuck on the 5th floor. We had to leave early due to emergency, on our way to leave it, it was stuck again. I had to walk down the stairs again to close the metal bar so the elevator can move. We had a lot of stuff so we couldn’t just walk down the stairs with it. That was the most inconvenient part about it and the other is parking.

Business_and_leisure Pet

6/10

Pleasant

10 Apr 2024

Bruce

The room itself is nice. It was clean But there was no air conditioning in the room

Friends_and_family Friends

2/10

Poor

21 Mar 2024

Rose

Warning - do not stay here!!!

The rooms was dirty, there was no hot water. It didn't look anything like the photographs. It was in a dangerous area with people screaming and running around naked outside the hotel at 3:00 am! Absolutely nothing good to say about this hotelj - except that the towels were clean.

Business

4/10

Poor

20 Feb 2024

Andre

Should be better

The heater leaves much to be desired. Besides being bad, it varies from one day to another, causing the room to become very hot on certain days, even without changing anything, and the external temperature was similar. Apartments 201 and 301 are extremely noisy, there is no kind of acoustic insulation to reduce the street noise. It should have a place to leave used towels (due to the conditions of the Kasa, it was not possible to dry the towel) and get new towels. 6 days with same towels. The bathroom is cold and the shower has low water flow (low pressure too). Adding the two facts, the shower is very bad.

Partner

10/10

Exceptional

01 Feb 2024

Very good location to stay if you love being in downtown sf!

Leisure Partner

8/10

Excellent

27 Jan 2024

Kelsie

Clean room and easy to check in. Some parking along the street out front if available, room was a decent size with a mini fridge which was great, walked to most attractions in half an hour so location was good for us.

Leisure Partner

8/10

Excellent

26 Jan 2024

Sinafekesh Girma

The area around the propery seemed unsafe. In the evening some people who were not guests used to gather by the entrance smoking and it was very uncomfortable to enter especially with the lack of guard or someone from the property to have your back incase someone followed you inside.

Business_and_leisure Partner

10/10

Exceptional

29 Oct 2023

Dulce

We really loved our stay at the property! It felt so homey ! We are truly satisfied! Everything’s great and even our virtual concierge was very proactive and attentive. We definitely recommend this to everyone 👍👍 until next time

Leisure Partner

6/10

Pleasant

28 Oct 2023

Vineet

Average stay. rates are similar to other hotels nearby. biggest plus is their kitchen downstairs where you can cook and save some bucks from the eating nearby expensive outlets. Our toilet seat was shaky. curtains in washroom were loose and fell off nearly missing our head. The person came to fix the stuffs next day and fixed the curtains and said he cannot do nothing on the toilet seats. The use of kitchen was restricted to microwave since the gas line was cut off for 3 days due to works going on in building. I was working from home and the construction was going on near the windows and it was getting really noisy. this went on for 3 days. Please do not lease the property if you know that major works are going on near the rooms. the dishwashing system is terrible. people eat and keep the dirty dishes inside day and night and we never know if the utensils are clean or not. we found curry stains in few plates kept inside for use. lastly we requested the team to please accommodate us till 12pm as our flight got delayed. But they refrained and asked us to check out exactly at 11am or else incur additional charges. We were shocked as we have paid for a weeks stay and for 1 hr extension they wont help. Average stay and poor service. Plus point is nearby location is really good.

Business_and_leisure Partner

10/10

Exceptional

08 Oct 2023

Stephanie

Love the community kitchen and living space

This is our third time staying here for a mother-daughter trip because we love the price, location, and community kitchen and living space.

Friends_and_family Family

6/10

Pleasant

07 Aug 2023

Genevieve

This was great in terms of cost & location. The room was comfortable enough. It was nice that the kitchen has coffee & a communal fridge in case you prefer to cook.

The bed was not the best quality though as the mattress was lumpy & it was hard to get comfortable. There was also no front desk, so I had to find a 3rd party place to store my luggage on the day of checkout.

I found it to be quiet, fairly priced & a nice no frills option that I will likely use again.

Business_and_leisure Self

10/10

Exceptional

14 Jun 2023

Kim

Great

4/10

Poor

07 Jun 2023

Andy

Lack of prompt service. When I checked into my room, it smelled like smoke so I requested another room. But it took more than 30 minutes for them to get me a new room. Then there was the dumb room code change. When I changed my room, they had to give me a new code for my room. But they didn't give me a new code to get into the building. The first day was very chaotic so I wasn't pleased at all.

Leisure

10/10

Exceptional

24 May 2023

Christopher

All was good!! Thanks.

Business Self

2/10

Poor

26 Apr 2023

matthew

need a refund

The check in doesn't work. don't use this brand

Business

10/10

Exceptional

16 Mar 2023

Tracy

very easy to check in and check out

Business_and_leisure Self

10/10

Exceptional

11 Mar 2023

Anne

Lovely boutique style hotel.
Easily accessible to local areas.

8/10

Excellent

08 Mar 2023

Cynthia

Didn’t like expectation of guest to clean own room, hotel was kind of in a bad neighborhood, no guest parking or unload/load zone.

Leisure Self

10/10

Exceptional

03 Mar 2023

Emily

Had a great stay! Was worried about the virtual front desk but everything worked out fine!

Leisure Friends

10/10

Exceptional

30 Jan 2023

Oscar

I loved this hotel! I honestly stayed at nicer hotels, but the vibe here is amazing! I like how it’s in the middle of all the night life! The only flaw was not having parking :(

4/10

Poor

25 Jan 2023

Milica

If you’re looking for a hotel, don’t choose this property. This is nothing more than a home stay and I was highly disappointed. I really did not appreciate the deception behind labelling this as a hotel, had this been labelled as a home stay my expectations would have reflected this.

There is no front desk, you are send an email with codes to open your front door and room. There is no cleaning service, one can be arranged for an additional fee. This has never been the case for any hotel I have ever stayed at, this is the whole point of staying at a hotel as opposed to a private stay. They try to hide behind the excuse that the have a virtual front desk and any questions can be answered there. I’m sorry but this is not as quick or efficient as having a real person at the front desk to talk to.

There is only one towel per person provided for your entire stay, and the quality of these was terrible. So they did not dry very quickly and become quite gross very quickly.

The cherry on the top was when we asked if there was a place we could store out luggge as we were required to check out at 11am but our flight was not until late at night. First we were told they did not provide these services and then were told they would do so at a fee of $50 for 3 hours or $90 for 6 hours. Never have I stayed at a ‘hotel’ that didn’t provide this service, let alone charge extra no at such an excessive rate.

Would definitely not recommend.

Leisure Partner

8/10

Excellent

20 Jan 2023

Ease

Kasa La Monarca is centrally located making it a very convenient place to stay. Overall it was a great experience and we will stay there again when coming to town on business. The beds were comfortable and the rooms felt clean! The pictures of the common spaces are all sparkly and the actual needs a little polishing but nothing too offsetting. I know homelessness is an issue all over but it did feel a little sketchy around the hotel after dark.

Business Partner

6/10

Pleasant

09 Dec 2022

Abdul

The whole building smelled strongly of pot.
No receptionist.
No mugs or kettle in room.

Leisure Partner

6/10

Pleasant

22 Nov 2022

Xin Jie

The staff here and really friendly and respond quickly. When I have doubts, I use the live chat option and they attend to me quickly. Really love the service. However, the building is old and the equipment and furnishing can be better. I did not turn on the iron radiator and yet it was making loud noises throughout the night and I could not sleep well. I didn't even stay my last night because of it. And don't like that the lounge and laundry room closes at 10pm as I usually reach back late.

Leisure Self

10/10

Exceptional

01 Nov 2022

Jill

I really loved the room and the ease of checking in. The rooms were super clean. I loved not having to deal with staff to check in. The area around the hotel was noisy and a bit dirty outside, but the hotel was spotless! I loved it and will definitely be staying here again!

Leisure Friends

10/10

Exceptional

30 Oct 2022

SHANE

Unique self check-in, yet assistance was available via phone when we needed it (heater for the room). Convenient location for seeing a show at the Masonic.

Leisure Partner

4/10

Poor

25 Sep 2022

LUCIANO

It is disappointing the lack of a front desk. I flew for 16 hours from Argentina, check-in was a 16 and, since there is no front desk they send you a code for entering the property at 15.30. There is no way of leaving the luggage anywhere and you, as a visitor could be running out of battery.

Business Self

8/10

Excellent

19 Sep 2022

Marlis

Kasa la Monarco

We requested an early check in but all we ever saw in status was pending. They could have been more responsive. We liked the coded door locks thus never fearing of losing card key. Kasa is situated in very good location. We walked to many different restaurants; all which were very good. Room could have used a rug cleaning but bed was very comfortable. We would not hesitate in staying there again.

Friends_and_family Friends

6/10

Pleasant

17 Sep 2022

Jeannie

Improvement needed

The tv signal was bad and a pair of dirty socks in bathroom. 2 people in room only 1 Bath towel

8/10

Excellent

17 Sep 2022

Jessica

Overall we found Kasa La Monarca comfortable and conveniently located.

Although not a major setback, we suggest washing the windows of the room. We could hardly see out of them!

Leisure Partner

10/10

Exceptional

30 Jul 2022

Willie

great stay! I love this building and area. the downstairs communal kitchen and lounge is a great touch! You can tell Kasa takes great care of this historic building!

Business_and_leisure Family

4/10

Poor

16 Jul 2022

Grigori

Mattress was made of stone. Sink was not draining. Noise from the street horrendous. Price ridiculous

Leisure Family

10/10

Exceptional

15 Jul 2022

Amy

This is urban living. If you are returning to SF for work, I recommend this property because it is convenient, practical and comfortable. You will need urban sensitivity.

Business Self

10/10

Exceptional

12 May 2022

thomas

I loved staying here, everything was very clean. The check in process was super easy and having a kitchen was awesome.

Leisure Partner