Name: Handlery Union Square
Address: 351 Geary Street, San Francisco, 94102, US

Handlery Union Square

San Francisco Area - CA · United States

100 reviews shown

6/10

Pleasant

19 Jul 2026

maria

I reserved a room with balcony and they gave me a room in historic side and outdated. Pictures look really different on line. Little disappointed since I’m not from around their.

Family_with_children

8/10

Excellent

19 Jul 2026

Jeffrey

Staff is friendly, clean room is clean

Friends

10/10

Exceptional

18 Jul 2026

Gina

The room was spacious and very clean. The beds were quite comfortable and I always got a good night’s sleep. I love that we were provided with bathrobes! We did find our sink had a leak but the staff came to fix it immediately and we had no further issues. The heated pool and sauna are a plus! Despite having a lot of people staying at the hotel and it being very close to Union Square, it was relatively quiet. Eateries were all within walking distance whether we wanted something to grab quickly or wanted a sit down meal and we were able to use our hotel card to get discounts at a few of them! The staff was very friendly and accommodating. I would definitely stay here again!

Family_with_children

10/10

Exceptional

18 Jul 2026

Jennifer

The view was fun! Good place to stand for a cool breeze and people watching.
The hotel is located within walking distance of shopping and food. We enjoy a long hike, so we walked all the way to the warf and Coit Tower in one day. It is a comfortable place to come back to after a long day of exploring.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

David

Of the 7 properties I’ve been to in
San Francisco, this is one with the best value. (This was my 2nd stay and I will return to the Handlery in December.) I stayed in a room that used to be the motor inn. I was overlooking the pool, with my own balcony. Because there are buildings that surround this part of the hotel, it’s very quiet, which I really appreciate.

Self

6/10

Pleasant

18 Jul 2026

Sukesh

Our room was tight - not enough seating or place to set down luggage or spread things out. Bathroom just about adequate.
TV and entertainment were both extremely bad. A small unresponsive monitor with about 20 channels (a basic garbage mix too). Felt like such a plainly-in-sight ripoff.
Other things about the hotel also suggest unnecessary stinginess. We stayed for three days and we only got one sachet of coffee each day.
This is an old school kind of hotel. The most notable thing was daily housekeeping. Aside from the coffee, it was good to have someone clean up and tidy the room.
I think the staff in the hotel are quite nice. Unfortunately for us we got about the worst check-in experience of our entire road trip. Unfriendly guy (which I honestly don’t mind) who took forever to check us into two rooms. First refused to take the two IDs I offered him for the two rooms. Insisted I spell out the names. Then took the IDs and took 15 minutes to check us in. When I enquired about parking the only option he offered was hotel parking at $88 a day when public parking is available closer at $38 a day.. The check-in staff are the face of the hotel. This was our second time at the Handlery. We like the location and we paid extra to stay here. But we felt let down by the room we got and the treatment at check in. So, not again. No hard feelings though. The other hotel staff were happy to take our remaining supplies off our hands. Rice, ramen, paper plates, bug and bear spray etc.

Friends

8/10

Excellent

18 Jul 2026

Marcello

Older property. No balcony as advertised. Very nice staff who were warm and friendly.

Partner

10/10

Exceptional

17 Jul 2026

Liz

Good value in a central location. Rooms feel a little old/dated, but clean and comfortable. So random that our room had a large shoe shine contraption and a analogue scale in the bathroom. More useful was the water refill station at the end of the hall. Appreciate how dog-friendly they are. We'd stay there again.

Partner

10/10

Exceptional

17 Jul 2026

Erica

We loved our stay here! The staff were so helpful and extremely friendly! It felt very clean and safe, and the central location was perfect for us. Would absolutely stay here again!

Family_with_children

10/10

Exceptional

17 Jul 2026

Rebecca

Great place to stay! I highly recommend

Partner

10/10

Exceptional

17 Jul 2026

Michel

so close to everything !!

10/10

Exceptional

16 Jul 2026

Shulamit

Best welcome I’ve had in years. Thank you. Room was great, pool was lovely. Enjoyed the historic character of the property too.

Self

10/10

Exceptional

16 Jul 2026

Maulik

Amazing experience!

Partner

10/10

Exceptional

15 Jul 2026

Sandra

I liked the cleanliness, comfortable beds and pool. Cleaning staff were very friendly.

Family_with_children

10/10

Exceptional

15 Jul 2026

Gail

The rooms are clean and comfortable, very spacious. They have vallet parking it's $75.
00 per night, well worth it to keep your vehicle safe. Pool nice and clean and small gym. This is an excellent hotel to stay. Close to shopping and place to eat.

Friends_and_family Family

2/10

Poor

15 Jul 2026

Tia

I’m not sure how this property is listed the way it is. The room looked completely different than the pictures shown online. There was visible dirt and grime on the surfaces on the walls, doors and floors. There was a significant amount of dust trapped in the vents and the shower curtain had mold on it. This was one of the worse experiences I’ve had at a hotel and I travel often for business and leisure.

Family_with_children

10/10

Exceptional

15 Jul 2026

Timothy

We were very pleased with everything.

Thanks!

Partner

10/10

Exceptional

15 Jul 2026

Kristine

The rooms were clean. The staff were very friendly.

Family_with_children

10/10

Exceptional

15 Jul 2026

Fiona

Perfect location next to Westin

Family_with_children

10/10

Exceptional

15 Jul 2026

Yan Mei

Exceptional location: minutes walking distance to BART Powell station. It’s super convenient commute from the SFO airport. Easy access to Union Square with high end shops and restaurants average prices.

Partner

10/10

Exceptional

15 Jul 2026

David

Appreciated friendly staff and clean room- would def stay again if wanted to be in union square

Self

10/10

Exceptional

14 Jul 2026

Amanda

Great size rooms and lovely pool

Family

10/10

Exceptional

14 Jul 2026

William

We love this place. We stay often when visiting our daughter. Clean, convenient, heated pool, great staff. We love getting a balcony facing O'Farrell for the hustle and bustle.

2/10

Poor

14 Jul 2026

Rosa

this was a glorified short stay motel!

10/10

Exceptional

14 Jul 2026

Lynn

Loved this hotel. I stayed in the new part and everything was great. Enjoyed my balcony looking over the city, the room was perfect size and bed was comfortable.

Customer service was top notch, small but nice pool, and location couldn't be better, easy access to all transit San Francisco has to offer. Definitely recommend this hotel and will stay again.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Carolyn

Just plan on paying quite a bit for parking

Partner

10/10

Exceptional

13 Jul 2026

Perla

My man and I have always have wonderful stay when here with the Handlery it’s our go to hotel when staying in the city!

Partner

10/10

Exceptional

12 Jul 2026

Mi Nai

The staff was very friendly and helpful. They made my stay exceptionally enjoyable. I would 10/10 recommend for anyone who’s looking for place that is in the middle of everything! I would definitely rebook again.

Family_with_children

10/10

Exceptional

12 Jul 2026

tyler

Great little hotel to stay in the city. Very central location, quite, great staff and the pool is an extra treat. Very unique to have an outdoor pool in the city.

Family_with_children

10/10

Exceptional

11 Jul 2026

Jean

The location was wonderful right down from Union Square. Great spot to get on the trolleys and plenty of shopping nearby. Lots of restaurants within walking distance.
Staff was very friendly and they gave us a discount card for nearby restaurants. There was a small pool, but we were away too much to take advantage of it.

Family_with_children

10/10

Exceptional

11 Jul 2026

Katelyn

Amazing stay, in the middle of everything.

Friends

8/10

Excellent

11 Jul 2026

Theresa

Older hotel but very clean and staff were great! The patio doors were \"amazing \" for keeping the street noise down.

Partner

8/10

Excellent

10 Jul 2026

Gary

Great location at a San Francisco legend. The Handlery Hotel has been around for many years. When we need a place in downtown SF we know we can depend on the Handlery. While it is an older hotel it manages to stay relevant. Get a premier room facing on O’Farrell.

Partner

8/10

Excellent

10 Jul 2026

Dane

Great location, amazing staff. Great value

Self

10/10

Exceptional

10 Jul 2026

Mirna

Great

10/10

Exceptional

09 Jul 2026

Mischa Lorraine

Beautiful! Nice room, comfy beds.

Family_with_children

10/10

Exceptional

09 Jul 2026

James

Excellently located property right on Union square. The original hotel still had original character which we loved. Staff were great.

Family_with_children

10/10

Exceptional

09 Jul 2026

Kylee

Get staff, clean rooms. Would recommended.

Family_with_children

8/10

Excellent

09 Jul 2026

Brian

Nice location downtown, close to Union Square. Lots of restaurant's within a short distance. Very quiet, large room with comfortable bed.

Partner

10/10

Exceptional

09 Jul 2026

William

Hotel felt safe and central to walking to nearby restaurants. The variety of food choices within 2 blocks is amazing. Room was clean, relaxing and quiet. Professional and attentive staff.

It’s a short walk to BART, with other travelers making the same trek pulling suitcases.

Fast ride share pickup.

Partner

6/10

Pleasant

08 Jul 2026

Lisa

Great location. Building desperately needs repair both inside and outside. Extremely dirty hallways and elevators. Not a great deal for the price. I love dogs but on more than one occasion dogs were urinating on pool deck and in small garden boxes around pool. Nobody cleaned it up nor did anyone at the front desk care that it was happening. I would not return to this hotel. Some of the higher end hotels were only 20-50 more a night, next time I’ll do that.

Friends

10/10

Exceptional

08 Jul 2026

Jason

I had a wonderful stay at this hotel. The location is incredibly convenient, with easy access to public transportation and a wide variety of shops within walking distance. The staff were exceptionally friendly and welcoming, and I really appreciated the straightforward, transparent pricing—no hidden surprises. Highly recommended.

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Patrick

My partner and I initially booked a standard room at the Handlery Hotel San Francisco. On arrival, there was a noticeable odour in the lobby, hallway and our room. We reported this to staff, who promptly sprayed air freshener in both the hallway and room.

Our biggest disappointment was that the room looked completely different from the advertised photos. We felt the images were misleading as the room was small, outdated, and the sink was located in the bedroom by the entrance rather than in the bathroom. Our booking also stated a standard room with one queen bed, yet we were initially given a double bed. Staff later offered us a \"free\" upgrade to a queen room, but this was simply the room we had originally booked.

We considered moving to another hotel but decided to save money and give the Handlery a second chance by paying extra to upgrade to a Premier King room. Although it was an improvement, it was still outdated and had further maintenance issues. The bathtub drained poorly, leaving water around our ankles while showering, although this was fixed quickly after we reported it. The toilet also leaked after every flush. Maintenance advised this was a \"known issue\" and not a quick fix. Faults like this should be resolved before rooms are made available to guests.

I would like to emphasise that the staff were friendly, helpful and attentive throughout, and this review is not a reflection of their service. Unfortunately, despite their efforts, we would not stay here again.

Partner

10/10

Exceptional

08 Jul 2026

Marthe

I was very happy with this choice! The price was good for a convenient location right near Union Square. We enjoyed the pool too!

Family

10/10

Exceptional

08 Jul 2026

nIKOLE

Awesome older hotel in a great location and the staff was amazing.

Partner

8/10

Excellent

07 Jul 2026

gianna

The location was great and the hotel itself was very well maintained. The room was clean as well.

Partner

10/10

Exceptional

07 Jul 2026

Sonia

The room was very clean and big. There was one issue that I forgot to mention to them is that the sliding door doesn’t lock. But it was 8th floor, so it wasn’t a big issue for me

Partner

10/10

Exceptional

07 Jul 2026

Lee

Amazing hotel, would highly recommend

Partner

10/10

Exceptional

07 Jul 2026

Karen

I enjoyed my stay at the Handlery Hotel. The hotel is in an ideal location with several shopping options at walking distance. I stayed there with my family and had no complaints. I was pleasantly surprised at how many amenities were available for use in the hotel room, including a weight scale, mini fridge, sliding doors with beautiful city views, hair dryer, and iron. I didn't notice any housekeeping services - we stayed for two nights and getting a little vacuum or fresh set of towels would've been nice. But other than that, I would definitely recommend staying here and would revisit.

Family_with_children

10/10

Exceptional

06 Jul 2026

Susanne

The hotel was very close to tourist attractions. The room was a little dated, but extremely clean. We would stay there again.

Family_with_children

2/10

Poor

06 Jul 2026

Derrick

Horrible, dead bugs and mold on the ceiling inside the shower, dead gnats crusted to the ceiling. Crumbs were inside the sheets, hallways smelled bad.

Partner

8/10

Excellent

06 Jul 2026

Angela

Update the shower heads would be great

Family

6/10

Pleasant

05 Jul 2026

Lila

The carpet was old, dirty loose and smelly. I couldn’t even pull my luggage, we had go from the parking garage building to the main lobby and the carpet was bunching up under the luggage wheels.Our room smelled terrible as well, I am assuming because of the dirty carpet. The location was ok, right in the middle of Union Square. This hotel was rated as 3:5 stars and excellent. I would not give this hotel more than 2.5 stars. I can look past some stuff like the dirty bathroom door and walls, but the smell in the room was terrible.

Family_with_children

10/10

Exceptional

05 Jul 2026

Milta

Room was great! Very comfortable and cozy! All staff in all parts of the hotel were awesome! Very helpful and nice.

Partner

10/10

Exceptional

05 Jul 2026

Joseph Rey

Special shout out to Robert and Sheila of the front desk for being extra helpful during our check in and check out. Also Manny(?) who brought the roll away bed into our room. We love the very friendly staff here

8/10

Excellent

05 Jul 2026

Maria

No microphone in the room and make sure you ask that there will be no adjoining rooms if you don’t want one

Family

8/10

Excellent

05 Jul 2026

Luis

La Fachada del hotel , en la página se ve bien pero cuando entras camino a las habitaciones. Todo es viejo hasta los tvs son viejos y pequeños , me tocó la vista de mi ventana hacia un muro . No lleno mis expectativas

Partner

10/10

Exceptional

04 Jul 2026

Emily

Great location in union square, friendly staff and clean room!

Partner

10/10

Exceptional

04 Jul 2026

Chona

You have access to the hotel from the front and back of the building which gives you an easy access to nearby restaurants and Starbucks.
Our room have a little balcony which was nice. The bed was comfortable.
From the garage, you access the main lobby through the 2nd floor and walk passed the pool to the stairs to get to registration and front of the building.

Family

2/10

Poor

04 Jul 2026

Johnnie

The rooms are way to small the pics are not the actual rooms at the hotel there is barely anywhere to walk or room for three people to stay with there bags there bathrooms and so small.

Family_with_children

10/10

Exceptional

04 Jul 2026

Luis

Perfect area for transportation that could take you anywhere. Nice and quiet hotel.

Self

10/10

Exceptional

04 Jul 2026

Haley

Super helpful staff and spacious rooms

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Mary Kate

Easy parking. Very friendly and helpful staff. Clean rooms and lobby. Perfectly central to food, pubs, transportation. Would book again when in SF.

Family

10/10

Exceptional

03 Jul 2026

Christina

Loved the heated pool and sauna!!!

Family

4/10

Poor

02 Jul 2026

Christine

I'm surprised at how many positive reviews this hotel has. We may have just been unlucky but weren't happy with our stay. Poor encounter with the valet - the man we were dealing with was super rude. Also, $67/night to park is absurd. I would rather just park my car and pay a more reasonable amount but there's no option besides valet. The room was on the 3rd floor and the window looked out to the ground with garbage everywhere and some sort of equipment (maybe a generator or something). Bathroom sliding door was completely broken and smashed up.

I had my card charged for a security deposit, totally normal. Then noticed over night that my card was charged again (I later found out it was just a \"hold\" but I didn't authorize). When I asked the front desk about it, they weren't able to explain the situation. I was confused and continued to ask for clarification and was told \"oh you can just speak with my manager\". I don't need a manager, I don't ask for managers, I'm not that kind of person lol. In the end, I wasn't over charged so it's fine. Anyways, very strange experience overall. Would 0% recommend this hotel for the price. Will be back to San Francisco soon for sure! Great city.

Partner

10/10

Exceptional

01 Jul 2026

Grace

Staffs were very friendly and helpful. This Filipino staff did above and beyond as we checked in. She helped us with the top spots to visit nearby, taught us how to navigate in the area, and cautioned us with the unsafe places not to explore in the neighborhood.

Family_with_children

10/10

Exceptional

01 Jul 2026

Andrea

Great location. Staff is super helpful. Hotel is beautiful and our room was big!

Friends

4/10

Poor

01 Jul 2026

LeBron

Had to pay additional $400 for parking

Partner

8/10

Excellent

30 Jun 2026

Gabriella

The staff at this location were amazing! The hotel is nice but the photos of the room were misleading, very small space. The location is also in not the best area. You’ll be okay during the day but at night be alert as this location is close to the tenderloin area. We enjoyed our stay all things aside!

Friends

10/10

Exceptional

30 Jun 2026

Manuel

Had a great time weekend treat with the wife had a wonderful time location is really nice plenty to do and nice places to eat

Partner

10/10

Exceptional

29 Jun 2026

Yessenia

Clean room, amazing friendly staff, nice amenities, beautiful view from our balcony! 10/10 stay

Partner

10/10

Exceptional

29 Jun 2026

Norma

Concierge was super helpful in guiding us!

10/10

Exceptional

28 Jun 2026

Christina

The heated pool and sauna are lovely!

Family

10/10

Exceptional

28 Jun 2026

Melissa

Easy and convenient location. Parking at the Mason-O'Farrell garage is convenient and not as expensive as the hotel parking. Standard room are older but clean and just enough.

Partner

10/10

Exceptional

28 Jun 2026

Leonel

Room was nice and clean quiet night

Friends

8/10

Excellent

28 Jun 2026

Sarah

clean room, nice area

Friends

2/10

Poor

28 Jun 2026

Stephanie

Refrigerated not cold at all, ac didnt work, complsined, instead of moving to snother room i was brought a sad little fan, i ended up checking out around midnight, waste of money super old, my friends sinuses acting up, sneezing watery eyes had to take benedryl, mold, mildew? Who knows its awful

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Adam

Great stay, easy access to everything locally

Self

10/10

Exceptional

28 Jun 2026

Luis

Clean room A+

Family

10/10

Exceptional

28 Jun 2026

Lorraine

The staff was outstanding, housekeeping was thorough and the concierge lady Judi was so helpful she made our trip a real pleasure.

Family

6/10

Pleasant

27 Jun 2026

Costas

Good location but hotel is dated! Relatively clean throughout!

Friends

8/10

Excellent

27 Jun 2026

John

Great central location to get to all the sights of San Fran

Family_with_children

10/10

Exceptional

27 Jun 2026

Rylee-Ann

Very helpful staff

Self

10/10

Exceptional

26 Jun 2026

Patricia

Nice place for the price

Family_with_children

10/10

Exceptional

26 Jun 2026

Carla

Good place

2/10

Poor

26 Jun 2026

Heather

Do not stay here if yiu want a comfortable bed. This hotel is old and the beds are rock hard, pillows small and cheap and there is no comfort at all staying here. The rooms also smell musty and there are no elevators for certain rooms. I was in town for work and I would never stay here again. This is the worst hotel I have stayed in working in San francisco for the last 4 years.

Business Self

10/10

Exceptional

25 Jun 2026

Alexander

Love the heated pool in the middle of SF

Partner

8/10

Excellent

25 Jun 2026

Joanne

Great location and the team there were great. If you want a reasonably priced hotel within walking distance to cable cars and buses, with lots of shops and restaurant options this is it.
My only comment would be it’s a bit dated but spotlessly clean. We arrived with big cases and the lift situation is a nuisance but doable!
All together a great stay and San Francisco was amazing!

Family

10/10

Exceptional

25 Jun 2026

Lillith

Quiet and clean rooms. You can walk to a bunch of different shops and restaurants.

Partner

4/10

Poor

25 Jun 2026

Dustin

Smells like a great great grandmas house. The smell still lingers on my cloths. Air conditioning is ancient and doesn’t work.
Only plus is the location. Also parking overnight is right at $70

Partner

8/10

Excellent

24 Jun 2026

Anna

We enjoyed our visit, nice location.

Family_with_children

8/10

Excellent

24 Jun 2026

Mohamed

Rooms are perfect clean and well maintained the only issue I had is the parking with the price I booked parking should’ve been included had to pay and extra $200 just for parking

Family_with_children

10/10

Exceptional

24 Jun 2026

George

Fantastic location.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Monique

Clean room, needs some maintenance. Parking fee is ridiculous.

Partner

6/10

Pleasant

24 Jun 2026

Laura

This hotel has zero amenities. You cannot even use a cart to take your luggage upstairs without calling a bellhop. When the room was cleaned, the sheets were not changed just pulled two. There was black mold around the counter of the sink and along where the caulking should be in the bathtub.
It was very quiet with a fairly good location.
I would not stay there again

Friends

6/10

Pleasant

22 Jun 2026

Stahle

Good staff outdated

Partner

10/10

Exceptional

22 Jun 2026

Araceli

Hotel was clean, and the staff was very nice and helpful. The hotel is in the middle of San Francisco and everything is a walkable distance which we loved. Would definitely stay here again!

Family_with_children

10/10

Exceptional

22 Jun 2026

Dana

Loved this hotel! Arrived early and was able to check in. Room very spacious and had extras like toothbrush and mouthwash. Really enjoyed our stay here!

Family_with_children

10/10

Exceptional

22 Jun 2026

Ria

I enjoyed my stay beyond my expectations. Very good location, staff are very pleasant and rates are reasonable.

Self

10/10

Exceptional

22 Jun 2026

Gillian

great spot. Convenient for everything. Lovely pool and gym