Westin St. Francis

United States , San Francisco Area - CA
SAN FRANCISCO, 335 Powell Street
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Sandy

Clean rooms, attentive staff, and so many fun and luxery shops nearby. The experience was amazing and I'd stay there again!

Partner

2/10

Poor

10 Mar 2026

Elisabeth

They force surcharges every time you turn around, it's wildly extractive and completely inappropriate

Friends_and_family Friends

10/10

Exceptional

09 Mar 2026

alicia

The staff was amazing.

10/10

Exceptional

01 Mar 2026

Michael

Clean room, very helpful staff. Nice old hotel with old Wood features and high ceilings. Comfortable bed.

10/10

Exceptional

26 Feb 2026

Kathleen

The room was perfect clean and very comfortable bed!
Location was excellent. Everyone that we encountered was very kind.

Family_with_children

6/10

Pleasant

25 Feb 2026

Ryan

The elevators sounded like a train from our room. Also, the bed felt like sleeping on plywood.

Family_with_children

10/10

Exceptional

24 Feb 2026

bhagwat

Helping staff!!

10/10

Exceptional

24 Feb 2026

Leroy

The whole view. Access to downtown, the staff. Ercc

10/10

Exceptional

23 Feb 2026

Bryan

Wonderful hotel and amenities! Great service

Partner

10/10

Exceptional

23 Feb 2026

ali

Clean room, excellent service when checking in, and close to many shopping areas.

Family

10/10

Exceptional

21 Feb 2026

Russell John

Great place

10/10

Exceptional

18 Feb 2026

Michael

The Westin Saint Francis never disappoints. The staff is impeccable from the bell staff to the front desk to the housekeeping. The new restaurant and bar is fantastic. We stay here at least once a year for our staycation one of the best locations in San Francisco.

Partner

6/10

Pleasant

18 Feb 2026

joshua jay

Parking pricing is ridiculous. 84.00 a night.

Family_with_children

4/10

Poor

18 Feb 2026

Philip

The valet service was not properly staffed and was causing traffic issues and major delays. I prepaid for valet but the delays were to significant that I had to park our car in the union square parking lot. I’m disappointed that management would give me an excuse that they can’t control the traffic but the problem was with staffing and valet procedures during holiday weekends.

Partner

10/10

Exceptional

17 Feb 2026

Jean

class and clean

Partner

10/10

Exceptional

16 Feb 2026

Caroline Melissa

Clean room, very helpful and friendly staff. Everything was Amazing during my stay.

Leisure Family

10/10

Exceptional

15 Feb 2026

Marikhmer

Great room location, clean, and huge

Partner

8/10

Excellent

15 Feb 2026

Alexis

The hotel was nice and very centrally located, and the city view from the room was incredible. The pillows were so over-filled that I might as well have slept in a recliner, not great. The parking situation was very hectic. It took 45 minutes just to get into the garage once we arrived. It seems like more parking staff is needed.
I would stay again, with my own pillow, and without a car.

Leisure Partner

10/10

Exceptional

08 Feb 2026

SELIMA

Was a great stay! Everyone from front desk staff to room service were wonderful and friendly! I have to say and the main reason for my review! It is without a doubt the most comfortable bed I have slept in in my entire life … I am obsessed and been thinking about that bed since the glorious night we spent together!!

10/10

Exceptional

07 Feb 2026

chukwueke

Yes

10/10

Exceptional

04 Feb 2026

Aurelio

2nd time staying here and dint disa

10/10

Exceptional

28 Jan 2026

Arnold

Geat

10/10

Exceptional

27 Jan 2026

Maria

We had an absolutely wonderful stay at this hotel and truly loved everything about it. The property is beautiful, impeccably clean, comfortable, and thoughtfully decorated. Every detail was clearly well cared for, and all of the amenities exceeded our expectations.

The location was perfect, and what truly made our stay exceptional was the staff. Every single employee we encountered was kind, professional, and genuinely welcoming. From check-in at the front desk, to the concierge, housekeeping, valet, bartenders, and all the staff we interacted with throughout our stay — everyone went above and beyond with the best attitude and the most cordial treatment.

Even during the busy holiday season, the team was consistently patient, attentive, and incredibly helpful whenever we needed anything. Their warmth and dedication truly stood out and made us feel so well taken care of.

If I ever return to San Francisco, I would absolutely choose to stay here again without hesitation. A huge thank you to the entire staff for making our stay so memorable — we are extremely happy with our experience and can’t recommend this hotel enough.

Leisure Family

10/10

Exceptional

25 Jan 2026

Carl

Outstanding customer service. Luis at the front desk was absolutely awesome and took great care to make sure my stay was perfect

8/10

Excellent

22 Jan 2026

Jacqueline

Besides the slow check-in process, everything else was wonderful. From valet to front desk, concierge and door staff everyone was friendly and helpful. Valet went out of their way and helped me get an item out of my car that I had forgotten. The rooms were clean and even had an essential oil roller for relaxation. The bar was beautiful even if the music selection felt off. The vibe seemed more jazz bar but the music was more night club. We really enjoyed our stay

Leisure Friends

10/10

Exceptional

19 Jan 2026

David

Spotless room. Great bed.

Self

10/10

Exceptional

17 Jan 2026

Ashley

The staff was wonderful. Herman, Steven, and Lita. The room was great. Would stay again and buy the room service burger!

Leisure Partner

10/10

Exceptional

12 Jan 2026

Glenn

Great accommodations and excellent customer service.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Maryrose

Staff was friendly. Our room had an amazing view. Everything was clean.

Partner

10/10

Exceptional

06 Jan 2026

Christopher

Yes.

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Anne

We were lucky enough to have a view of the Golden Gate Bridge and Coit Tower. It’s a great place to visit during the holidays. The speakeasy Eighth Rule lounge was a fun experience.

Business Family

10/10

Exceptional

03 Jan 2026

Tom

We stay every Christma season at the St. Francis and enjoyed 2025 the most. Staff and property deserve more than 5 stars.

Tom H.

Leisure

10/10

Exceptional

03 Jan 2026

Baljit

No bathroom in side lock but everything else’s perfect,definitely staying next time

10/10

Exceptional

03 Jan 2026

stephen

Clean

Leisure Partner

10/10

Exceptional

01 Jan 2026

Michael

Amazing experience

10/10

Exceptional

01 Jan 2026

Mahvash

Staff were so friendly and accommodating. Location was amazing, had a great time

Family

10/10

Exceptional

01 Jan 2026

Elaine

I like the traditions of the Westin St. Francis during the holidays. Their Christmas decor, view of Union Square, great shopping and dining options nearby makes it my favorite place to stay.

Partner

10/10

Exceptional

01 Jan 2026

Jose

Staff is amazing as always

Family_with_children

10/10

Exceptional

31 Dec 2025

Adolph

Everything at this hotels was absolutely amazing!

Partner

10/10

Exceptional

30 Dec 2025

Alejandro

Great place and easy to get around.

Leisure Self

8/10

Excellent

29 Dec 2025

Rohini

Check in line was too long but good stay. Overall good experience

8/10

Excellent

28 Dec 2025

Kelly

Great location. Easy to get to shops, bars and restaurants. Very crowded but knew it was going to be that way being it was the weekend after Christmas. Overall, really nice night at a very nice hotel.

Leisure Partner

8/10

Excellent

28 Dec 2025

charlotte

Clean room, although windows were dirty. Bathroom aged with chipped floor and tub. All perfectly clean and usable.

Friends_and_family Family

8/10

Excellent

27 Dec 2025

May

We love this Westin for its location. For the price per night that I paid I expected better room with a nice view. The bed is great but the pullout was awful. Clean room and free water is appreciated. The staff during our stay was unfriendly and not very helpful most of the time.

Leisure Family

8/10

Excellent

27 Dec 2025

MARCIE

Rooms was spacious and clean. Front desk was helpful

Leisure Family

10/10

Exceptional

26 Dec 2025

Karen

Everything was good!

Leisure Partner

10/10

Exceptional

26 Dec 2025

Lauren

Loved our stay here!

10/10

Exceptional

26 Dec 2025

Joseph

Very nice room and staff

Partner

10/10

Exceptional

26 Dec 2025

Amanda

Staff was great. Clean. Great for my kids with all the fun Christmas decor.

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Austin

Clean room, friendly staff, free water, and available room service

10/10

Exceptional

23 Dec 2025

Ronnie

Stayed here for Holidays with fam, teens and 5 yr old, were local but wanted to experience the city holiday lights. We stayed for 2 nights. All of the staffs from valet to concierge there all nice and happy with great positive energy. Room is clean and spacious, lobby is festively decorated. Glenn from concierge made our stays extra special by providing top notch service. You could really feel the spirit of Christmas.

Leisure Family

10/10

Exceptional

23 Dec 2025

Corey

Lively! Comfy beds

Leisure Partner

10/10

Exceptional

22 Dec 2025

Charmaine

It's the holidays so the line was long checking in, but it moved along. Front desk check-in was very friendly, explained all the amenities, how to get to our room. Stopped at the Concierge (Jeff) and he helped with the Uber credit being offered by the hotel. The room was very comforable, clean, bed and pillows were excellent. I think the thing that stood out most to me was the next morning when I went to grab a coffee, the Concierge Jeff was working and as I walked by (he looked busy so I didn't want to disturb him) he said \"Good morning Charmaine!\" I was tickled pink that he remembered my name after all the people he must deal with in a day. I felt like a special guest.

Partner

8/10

Excellent

22 Dec 2025

Rich

Staff was very friendly, our room was very clean.

6/10

Pleasant

22 Dec 2025

samantha

The negatives….I had to call to get enough bath towels for our room. There aren’t any options of an actual restaurant to have breakfast or lunch at, only grab and go. The hotel bar doesn’t open until 4pm.

Leisure Family_with_children

4/10

Poor

21 Dec 2025

gloria

Festive and great for walking to all shopping. But dated property . Very average rooms. Open to the public with a small museum in the lobby floor, so masses of people streaming in and out, Blocking access to the cafe and creating big lines. Overall nit the experience I was looking for.

Leisure Family

10/10

Exceptional

21 Dec 2025

Craig

The overall atmosphere and our room were excellent. The lobby was festive and the new lobby bar, although crowded, is a great addition. The only complaint is the parking. It is expensive (nearly $100 overnight), it takes forever to get your car, and the people who run it are arrogant and rude (a change from the rest of the staff at the hotel).

Business

6/10

Pleasant

19 Dec 2025

Melody

The room really needs updating. We were hoping for a beautiful room to celebrate my daughter’s birthday. The room was beaten up and depressing. Felt like we were staying at a Best Western. Plus, I didn’t like that I couldn’t get a hold of someone directly at the front desk. The only reason why I’m giving it three stars is because the concierge was friendly and seemed to actually care about his job. Needless to say, we will not be coming back…

Leisure Family

8/10

Excellent

16 Dec 2025

Donna

Was a bit disappointed in the rooms given it’s a Westin

6/10

Pleasant

15 Dec 2025

Josephine

Understanding that this is a busy time of year, the car valet and retrieval service upon check out was poorly staffed/managed, resulting in everyone checking out late morning in having to stand in a long line first to ask for their car, then told they have an additional 45 minute wait for the car to be ready. It seems the hotel should have anticipated and planned for the staffing for such a busy day. Disappointing and another reason to stay with the Mark Hopkins or a hotel of similiar customer service always.

6/10

Pleasant

15 Dec 2025

CHRISTIAN

The wait time to check in was excessive, and the surprise $50 fee for adjoining rooms was infuriating. There were loose wires sticking out of the bedroom wall in 2278.

2/10

Poor

15 Dec 2025

Tom

For many years we have enjoyed our stays at the St Francis. Sadly never again. Where do I start? Check in was OK and it was downhill from there. While all staff was great the fact that they were wearing winter coats and scarves meant something. The lobby was about 55 degrees and the hallways on our floor even colder. The room decor was a 5/10 and no mini bars was a surprise. No restaurant for breakfast very disappointing...a coffee bar with fast food at best was disappointing...and extremely expensive for fast food. We are happy to spend lots on great food, we just didn't get any. And, we had to wear winter coats while \"dining\" in the lobby! The new bar in the lobby, while nice removes the elegance from the lobby entry...which we can't use when the bar isn't open incidentally. Total head scratcher. Someone was actually stationed there preventing our exit for this reason when the bar isn't open. Honestly, with all the changes it was a Holiday Inn Express experience. Looking forward to our next stay in SF at the Ritz, Four Seasons or Fairmont.

Business_and_leisure Friends

10/10

Exceptional

15 Dec 2025

Tatyana

This historical location is ideal for anyone visiting the city. The room was clean and comfortable, and the staff were very attentive. A special thanks to Elaine Dai for making our stay even more enjoyable and unforgettable.

Leisure Family

10/10

Exceptional

15 Dec 2025

Michael

Everything was wonderful.

4/10

Poor

14 Dec 2025

Kimberly

Our stay was disappointing given the premium price of the hotel. The property appeared significantly understaffed, which was noticeable throughout our visit and resulted in consistently long wait times—for check-in, valet, dining reservations, and general service. While some staff members were professional and attentive, others were rude or unhelpful, leading to an inconsistent guest experience.

We were patient and understanding of the busy period; however, when paying a premium rate, a certain level of service and efficiency is expected. Unfortunately, the combination of long delays and uneven service detracted from what should have been a high-quality stay. Pretty disappointed in our experience overall.

Friends_and_family Friends

10/10

Exceptional

14 Dec 2025

Evan

All staff were friendly, room was small but clean and updated. Check in was easy. Amenities were great. Location is great.

Friends_and_family Friends

10/10

Exceptional

13 Dec 2025

Paul

Room was very clean. Check-in went very well. Staff were very friendly and personable. Fast elevators. Lots of shops. Macy’s,Pandora, Nintendo Gumps, and Sonoma are within 2-5 minutes walk. Not to mention being directly across from Union Square.

Friends_and_family Family

2/10

Poor

08 Dec 2025

Beatrice

Check in was long

10/10

Exceptional

08 Dec 2025

Mary Louise

Was just fab all around!

Business_and_leisure Partner

8/10

Excellent

07 Dec 2025

Nancy

Had a wonderful time at the Westin. Beautiful holiday decorations. Hotel Staff Was so professional and helpful. Perfect location by such wonderful history.

Leisure Family_with_children

8/10

Excellent

07 Dec 2025

Ida

No bar, and the downstairs bar didn't open until 4:30.
No breakfest was offered.

Partner

10/10

Exceptional

07 Dec 2025

Janet

The staff was very helpful with breakfast options, in and out of the hotel based on our preferences and, held our bags after checkout for us to do some sightseeing.

Leisure Family

10/10

Exceptional

07 Dec 2025

Claire

The staff was welcoming and quick with check in and check out. The hotel my room was very clean. The location is perfect. I stay her whenever in San Francisco.

Self

10/10

Exceptional

07 Dec 2025

Alana

The staff at check in was great, as was the valet parking attendant, as was the nice gentleman who told me where I could get a drink! Everything was great!

Leisure Friends

10/10

Exceptional

02 Dec 2025

Ramesh

Great bed

Business Self

10/10

Exceptional

29 Nov 2025

Matthew

Everything was a 10/10 for this, our second stay at this hotel. Gorgeous regularly, extra beautiful for Christmas season. Impeccable service and upkeep of the hotel. Everything was fantastic.

Leisure Family_with_children

8/10

Excellent

28 Nov 2025

dianna

Just love the building and beautiful dining room.However white curtains on big arcjed windows dont go with deep emerald decor. Christmas decorations fabulous. Called to get reservation for dining room and told no availability in a very condescending tone.. Went in person and we got a rezervation immediately. Went later to dinner. Great food. NOT anywhere near full. Bad employees cause loss of revenue and ill

10/10

Exceptional

24 Nov 2025

Jeffrey

Easy parking, great staff and nice room,

10/10

Exceptional

23 Nov 2025

Manjinder

Excellent location. Smooth check in and very helpful staff.

Leisure Family

10/10

Exceptional

22 Nov 2025

Jeap

Staff was very courteous and helpful.

Partner

10/10

Exceptional

17 Nov 2025

Mary

Luis was excellent at check in!

Leisure Partner

10/10

Exceptional

17 Nov 2025

Elsa

Great service , great rooms,

8/10

Excellent

15 Nov 2025

Susan

Always a great place to stay

10/10

Exceptional

11 Nov 2025

Luis

Jeff at the concierge desk was amazing

4/10

Poor

09 Nov 2025

adrian

The problem is that I booked a corner room, 398 sq ft, through Expedia, and you, Westin, gave me room 1025, which you can verify is very small! I didn't say anything at the time because I was celebrating my anniversary with my girlfriend and didn't want to upset her with any changes. Furthermore, it was located next to the elevator, and the noise was constant day and night.

Leisure Partner

2/10

Poor

06 Nov 2025

Casey

The booking was lost! Never using hotels.com again! Led to double charges.

Business

10/10

Exceptional

05 Nov 2025

Philip

One of the best hotels in California

Leisure

10/10

Exceptional

04 Nov 2025

Patricia

I love this hotel, it's central to many shops and union square is walkable nowadays.

Friends_and_family Family

4/10

Poor

03 Nov 2025

Nicholas

Staff didn’t fix my phone’s in my room after multiple request. I had a suite and no bathrobes very disappointed in this Westin…

10/10

Exceptional

02 Nov 2025

Kimberly

Great overall

Partner

10/10

Exceptional

30 Oct 2025

Valieree

The room was clean and service was great.

10/10

Exceptional

28 Oct 2025

Gabriel

Very slow during check-in

Business_and_leisure Partner

8/10

Excellent

26 Oct 2025

Rosemarie

Very accessible from shopping ,transportation and touristy spots

Business_and_leisure Partner

10/10

Exceptional

25 Oct 2025

JERRY

The remodel took away the elegant entry on Stockton leaving guest to enter a side door on Geary. There were other options.
The room was excellent. We have never had a bad room there even during the strike and remodel.

2/10

Poor

24 Oct 2025

Alan

Rude staff, rooms are not clean

Business Self

10/10

Exceptional

24 Oct 2025

Amy

I love this hotel, always have! The rooms definitely need a makeover- the carpets are pretty dingy and they just feel weathered. The lobby has also been transformed into a restaurant - so not only do you now have to enter through the side near the parking garage, but it's lost the grand beauty it used to offer. But, the staff is amazing and I still love it here.

Leisure Partner

8/10

Excellent

23 Oct 2025

Art

Credit for breakfast croissant.. ?

Leisure Partner

10/10

Exceptional

20 Oct 2025

Thomas

The front desk was so nice. They checked us in early and the room was very large and quiet.