Name: Hotel Zeppelin San Francisco
Address: 545 Post Street, San Francisco, 94102, US

Hotel Zeppelin San Francisco

San Francisco Area - CA · United States

100 reviews shown

6/10

Pleasant

29 Jul 2026

Aaron

Nice property.

10/10

Exceptional

27 Jul 2026

Camila

I absolutely loved my stay, the hotel is beautiful, clean and in the perfect central location. The staff was friendly. I would definitely stay here again. Highly Recommend.!

8/10

Excellent

24 Jul 2026

Frank

Quiet and nice reasonably priced.

10/10

Exceptional

21 Jul 2026

Nichole

Had a wonderful stay. No complaints

Partner

10/10

Exceptional

19 Jul 2026

Fiona

Front desk staff always helpful and friendly. Free coffee I. The morning is also great! This time my room faced Post street, which was a little louder than I like but not bad. Ask for an inside facing room if you prefer the quiet.

6/10

Pleasant

18 Jul 2026

Richard

Expedia did not include the \"amenities/destination\" fee in pricing which was a suprise.
Include breakfast in daily rate.

Partner

8/10

Excellent

15 Jul 2026

Jocelyn Z

Great hotel, funky, cool vibes. Only thing is I wish room service was available. But great other than that!

10/10

Exceptional

14 Jul 2026

Erika

Great stay at downtown location, walking distance to everything.
Breakfast options need improvement, especially for gluten free.
Lobby was fantastic with fireplace!

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Paul

We were disappointed in Zeppelin Hotel, it is tired and worn and in need of some updating and at least a really good deep clean. It had a permeating smell in the main areas and our room, maybe from pets and a mix of something to mask the smell of pets. It felt unclean in the bathroom and the main room itself. We wouldn’t stay again unless it had a major upgrade. Staff were helpful enough but hotel is past its use by date.

Partner

6/10

Pleasant

02 Jul 2026

Alexandra

Not the kindest staff I’ve ever experienced

Business

8/10

Excellent

29 Jun 2026

Amia

Very nice hotel, staff and location. I’ve stayed here before, but on our second stay our double queen room bathroom was significantly smaller and crammed than this single bed which was a little inconvenient with having more people. Some parts of the room could be upgraded a little, but overall, I do love this hotel and would come back again.

Friends_and_family Friends

6/10

Pleasant

28 Jun 2026

Heike

Be prepared to get a very pee smelling room if you travel with a pet. We have our cats with and they ALWAYS pee in their litter box by themselves. If you have a dog you can’t leave it alone that long… that’s probably what happened. Overall rooms were dirty but bathroom counters and toilets were clean. Sheets smelled weird. The hallways in our floor were squeaky and scared me a bit. One elevator stopped working. I don’t get how it’s the 4th best hotel in SF. The staff was very friendly though! Although it’s pet friendly it’s not cat friendly as they try to get behind the fridge etc. We had to use our pillows to stuff any crevices

Partner

8/10

Excellent

20 Jun 2026

Eric

The room was dark. At my age, I can use all the light i can get

Self

10/10

Exceptional

19 Jun 2026

Lynne

The rooms were very spacious, clean and unique. The staff was very helpful and pleasant. My only complaint was the elevator should have more security and a card key should be required to go up to the hotel rooms. There was an unhoused man whom made their way up into the hallway. Other than that, the hotel was terrific and we would stay again!

Family

8/10

Excellent

16 Jun 2026

Maria

Very helpful and personable reception staff. Wi-Fi was poor.

Partner

10/10

Exceptional

09 Jun 2026

alicia

Funky, well-located hotel 2 blocks away from Union Square and the end of the Cable Car line. Coffee service not so great but the restaurant has breakfast you can buy. The room was good and not like a box hotel which we liked.

Partner

10/10

Exceptional

05 Jun 2026

Claudia

We had a great time at this hotel in the heart of Union Square. We were lucky to get a room towards the back on the sixth floor, so it was pretty quiet. The vibe of the hotel is great and the rooms were painted dark shades of black and dark green. Beds were comfy & bathroom was fun!

Family

10/10

Exceptional

03 Jun 2026

Daniel

Loved this hotel! Perfect location near Union Square for transportation. Beautiful room. Well maintained property. Our teens loved the gameroom in the basement.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Miles

The staff was very friendly and the restaurant next door was absolutely delicious

Self

10/10

Exceptional

31 May 2026

johna

The room was fine, quiet and comfortable. Location was convenient.

10/10

Exceptional

27 May 2026

Adebayo

Great location

4/10

Poor

25 May 2026

Mikea

The building is older but has a certain charm, and the staff was nice. We chose to park at a nearby lot for EV charging, so I can’t speak to the hotel parking situation.

We stayed in the family room, which is essentially two studio-style spaces sharing one bathroom, with a sofa bed and two full/queen beds. It worked well for our family of five — just know there’s no real privacy.

Things took a turn on our second night when I discovered a used thong rolled up near the curtains. I’m particular about where I stay and chose this hotel specifically because of the reviews. I had already been letting a few things slide — the bathroom light wouldn’t turn off, the mini fridge smelled like old food, the gym had no sanitizing wipes when I was there at 7:30am, and the room had only 3 towel sets for a space meant to sleep 5-6. I was giving the benefit of the doubt, chalking it up to being overly picky. The underwear I could not let go.

When I brought everything to the hotel’s attention, their response addressed the towels first — with an explanation of their policy — which felt a little defensive given the bigger issue at hand. They did waive the amenity fee and offered a room change, which I declined since we were checking out the following morning. I appreciate that they responded, but I won’t be returning.

On a bright note — the attached restaurant was a highlight. Incredibly warm staff, great food, and the guacamole was amazing.

Family_with_children

6/10

Pleasant

23 May 2026

Robert

Great location and staff. Room was nice but it was very noisy during trash pick up at 2 am.

Partner

10/10

Exceptional

22 May 2026

NELSON

Great

Friends

10/10

Exceptional

21 May 2026

Kaitlin

It was a nice hotel for a quick stay in the city. We stayed there to be close to August Hall. The theme was fun throughout

Partner

10/10

Exceptional

20 May 2026

Fiona

Great check in, reasonable valet for SF, nice size room and roomy bathroom.

Self

8/10

Excellent

20 May 2026

Casey

LOVE the hotel and the vibe. Room was super comfortable and well equipped. Only hiccup was housekeeping. They didn't come to my room the first day and when I requested service on the 2nd day I had to ask twice. But front desk staff was very helpful. Really nice affordable hotel with lots of great dining options nearby. I recommend Lost Cat up the block for outstanding cocktails and The Heist for killer breakfast.

Business

10/10

Exceptional

19 May 2026

Neri

Great ambience

8/10

Excellent

17 May 2026

Molly

Great location with a cool vibe. Could use more staff at checkin and at the restaurant/bar

Partner

4/10

Poor

16 May 2026

Conor

The $35 per night \"guest amenities fee\" that this property charges is a joke. I understand that more and more hotels are misleading their customers by revealing such charges only in the small print, but customers should reject this trend by avoiding hotels that do it and giving appropriately low ratings when we are fooled into staying at one. If you offer an amazing resort, fine, charge extra for accessing it, but here we're talking about a tiny, subpar exercise room.

10/10

Exceptional

13 May 2026

Alvaro

Friendly staff, clean room and great atmosphere

Partner

8/10

Excellent

05 May 2026

Anthony

Room was very spacious and clean. Staff was friendly. Great central location in SF.

Partner

6/10

Pleasant

05 May 2026

Vitalii

The bathroom was poorly cleaned there were someone’s beard trimmings left on the faucet by the sink, and hair on the bedsheet. The rooms are in need of renovation.
The glasses in the room smelled terrible, as if they had been wiped with a dirty cloth.
We arrived with large suitcases, but no one at the reception offered to help us.
Don’t expect a nice clean view when you open the dusty blinds, you’ll see very dirty windows.

Partner

4/10

Poor

04 May 2026

Kevin

This hotel is worn out and run down. Smells like cigarette smoke, no amenities, the only good thing was the location. I would not stay here again.

Partner

10/10

Exceptional

03 May 2026

Kenneth

I needed a hotel in this area for two nights after returning from Korea. Perfect site for the job. Excellent location. Easy to get around. Great diners and coffee shops close by--including right next door! The room was clean and servicable. I wasn't going to spend much time in the room but it was clean and comfortable. If you're going to SF for a long stay and you're traveling w/ somebody, this might not be the best call. But if you want to be in a greate neighborhood and enjoy walking (Fairmont Hotel is ten minutes away as is Unions Square;the MOMA is also an easy walk) this is a cool place to stay.

Self

8/10

Excellent

29 Apr 2026

Craig

The rooms are small but fine as we weren’t there most of the day. The front desk staff was very accommodating and pleasant. The hotel is in a great location for walking around the city.

Friends

10/10

Exceptional

28 Apr 2026

Harry

Okay room with great staff, great location, and a good restaurant attached for kicks

10/10

Exceptional

28 Apr 2026

jason

Staff was super friendly and helpful!

10/10

Exceptional

24 Apr 2026

Michelle

Overall a very nice experience. Friendly and helpful staff, a nice location and a clean room.

6/10

Pleasant

23 Apr 2026

Jennifer

Easy check in and nice staff. I upgraded my room, but wonder what my room would have been if I hadn’t. It was dirty, the towels looked used but refolded. The whole room had a smell which kept me up the whole night. Otherwise it was a great location.

Self

10/10

Exceptional

23 Apr 2026

Nicholas

👍

10/10

Exceptional

22 Apr 2026

vikas

Spacious, clean and rooms with good decor. And at very affordable rates too.

6/10

Pleasant

21 Apr 2026

Jennifer

The staff was not friendly or helpful upon check in. The photos are nothing like the hotel. The jr suite was a room with a very small side room, no extra desk and sectional. The outlets in the rooms didn’t work. I booked this for a work trip so the extra space to work and outlets were important. The only thing that saved this review for me was the bed was decent.

Additionally the windows looked into the center of the building which was trashy and the halls - and eventually my room - smelled like pot.

The hotel was old and run down and nothing like I expected when I booked.

Friends

10/10

Exceptional

17 Apr 2026

Becky

The staff were friendly and helpful. Liked the location.

Family

8/10

Excellent

16 Apr 2026

Dave

Nice eclectic place

10/10

Exceptional

15 Apr 2026

Leah

I love the style and vibe of the hotel. The game/arcade room was super fun. I didn’t get a chance to try any of the hotel food. It is within walking distance of the cityscape bar which is a must-visit if you want to see an amazing view. The gym is well-equipped.

Partner

8/10

Excellent

14 Apr 2026

Annapurna Mutyala Sai Samiraja

Room looked clean but had some dust and dander in the air as this hotel allows pets in the rooms. Very helpful staff. Basic amenities like water was missing. There is no water bottle in room, at reception or in vending machines.

10/10

Exceptional

10 Apr 2026

Sonia

Staff was very friendly. Clean and fresh. Everything was working. I will recommend eating at the restaurant on site.

Family

10/10

Exceptional

07 Apr 2026

Andrew

Amazing stay, great hospitality and great staff.

Partner

10/10

Exceptional

07 Apr 2026

jack

Good breakfast food. Friendly staff

8/10

Excellent

06 Apr 2026

Ryan

Nice hotel to stay in Union Square. Could use some love to some of the public areas - carpeting, lobby furniture, etc but room was clean. Option for food but no lobby bar. Very friendly staff.

Family_with_children

10/10

Exceptional

04 Apr 2026

Teresa

Clean, bar was great

10/10

Exceptional

04 Apr 2026

Ana

The room was very clean and the bed was comfortable.

Partner

2/10

Poor

29 Mar 2026

Jose

Definitely upset
Because I got a bed bug bite
Was never comfortable

10/10

Exceptional

26 Mar 2026

Maria

Central location

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Christopher

Everyone at the front desk was amazing especially Lina and Maria.

8/10

Excellent

23 Mar 2026

Karen

I was told at check-in that my room would be cleaned on the third day of a four-night stay. No one came.

Self

2/10

Poor

21 Mar 2026

Clara

Completely unfriendly and unhelpful and opaque customer service.

8/10

Excellent

20 Mar 2026

Mark

Old building. Lots of noise. Extra charges. The only thing it is eclectic

Family_with_children

10/10

Exceptional

17 Mar 2026

Erin

Clean rooms

Partner

6/10

Pleasant

15 Mar 2026

Kraig

Nice lobby, small room even though we upgraded. Old antiquated they put some money into it to pretty it up but we typically stay at the Clift for the same price and it is far superior in every aspect. Also the elevator situation where you go up a floor and change to another is a joke. Total letdown

Partner

10/10

Exceptional

12 Mar 2026

Heather

Room was clean and the staff had wonderful hospitality.

10/10

Exceptional

10 Mar 2026

Phuong

Good location. Clean room

Business

6/10

Pleasant

27 Feb 2026

Yongyi

The room is clean and staff is very nice. But the hotel is looks old and dark, AC is so loud.

Family

10/10

Exceptional

26 Feb 2026

Elyse

The room was clean, the bed was comfortable, the staff were nice.

10/10

Exceptional

26 Feb 2026

Brian

Rooms are nicely appointed, not large, but comfortable. Best choice in the neighborhood for price and location.

Partner

6/10

Pleasant

25 Feb 2026

Daniele

This hotel tries hard to be a design hotel, but the execution is poor. It is a bit tired and messy. The light in the bedroom is bright white and the least relaxing you can think of. All in all it worked for me, just one night as I was on the road. But if you book this expecting a charming boutique hotel, you probably are going to be disappointed.

10/10

Exceptional

24 Feb 2026

David

All around great experience

10/10

Exceptional

23 Feb 2026

Maricar

Location is just amazing. Friendly staff and the level of hospitality is outstanding!

Friends_and_family Friends

10/10

Exceptional

22 Feb 2026

Paul

Great value for location, amenities, cleanliness and style.

Self

10/10

Exceptional

21 Feb 2026

Ka Yan

I sprained my ankle before check in and the staff accommodated my limited ability by providing me a room with accessibility facilities

Self

10/10

Exceptional

19 Feb 2026

Karin

Spotless, courteous

10/10

Exceptional

16 Feb 2026

Ryan

Room was very clean.

Leisure Partner

10/10

Exceptional

09 Feb 2026

Robert

Wonderful hotel, very convenient to shopping and restaurants. Would recommend highly.

Leisure Family

6/10

Pleasant

09 Feb 2026

Angjela

No room service, door at the bathroom not closing properly, no view at all, ( the view was in front of a wall), terrible mattress, very small room, too high the price for the condition they provided.

Business Friends

6/10

Pleasant

05 Feb 2026

Veronika

Much will depend on the room category and higher category rooms will positively impact the experience. The lounge area is nice and the game room in the basement is nice when travelling with family or friends.
The bathrooms seem to have been renovated across the board - clean, fully functional, good amenities. The rooms itself is partially renovated, slightly worn down and again if higher category room probably better.
The staff was very accommodating.
Personally I would not stay again around union square.

Business

10/10

Exceptional

26 Jan 2026

Diana

This was my second time staying at this hotel and most certainly won’t be my last!! The rooms are spacious, clean, and luxurious. Also the staff here are amazing! I believe Maria/Marie (I don’t remember exactly) made us feel super welcome and taken care of! I even left behind some belongings by accident next door and another staff member Jasmine went above and beyond to find and secure my things which was extremely nice of her and I thank her deeply for that! Definitely my go-to spot when staying in the city!

Partner

10/10

Exceptional

24 Jan 2026

Julia

Clean, safe and friendly staff.

Friends_and_family Friends

10/10

Exceptional

24 Dec 2025

Michelle

We were welcomed by the kindest staff member! I can’t remember his name, but he said he was the day operations director. We appreciated the gold member perk of a bottle of wine. The room was clean and had quality amenities. Hotel is just off the path of Union Square and so close to all the other neighborhoods. This hotel is definitely one of our favorite places to visit!

Partner

10/10

Exceptional

18 Dec 2025

Lila

Perfect location. Everything was great

8/10

Excellent

05 Dec 2025

Michael

There are many hotel options in the Union Square area. Hotel Zeppelin's rooms were nicely furnished and quiet. Spacious lobby

Leisure Friends

8/10

Excellent

30 Nov 2025

Catherine

The good: the lobby has a great ambiance and style, including fireplace and good coffee. The location is pretty convenient, close to Union Square. The game room could have been fun if it was open. The not-so great: It was hard to arrive - no place to stop the car for drop-off in front, and the front door is locked (for safety). The sofa bed was very uncomfortable and we had to ask for sufficient blankets and pillows (froze on the first night). There is no breakfast but there is a great crepe place a few doors away. Minor point - the bathroom is large but there is no place to put stuff. If you put in some hangers/hooks and/or small tables and a nightlight it would increase the livability of the space.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Katherine

Very friendly staff and the room was clean. The beds were comfortable. I highly recommend staying here the memorabilia and we have nonstop. Talked about this hotel and have recommended it to a lot of friends and family. Thank you for a wonderful day and the bottle of wine was amazing.

Leisure Family

10/10

Exceptional

16 Nov 2025

Christopher

Place is a diamond in the rough. Lina is so friendly and helpful. Great lobby music!!!

Business

6/10

Pleasant

07 Nov 2025

FNU

Location of the hotel was amazing! But the room was way too small for the cost we paid.

Leisure Family

8/10

Excellent

06 Nov 2025

Carlos

Was only there for 1 evening. The hotel was clean and neat. They have an amazing room downstairs that would be awesome for a private party!

Leisure Family

10/10

Exceptional

03 Nov 2025

rachel

Room was amazing, staff was wonderful! And location was perfect!

Leisure Partner

6/10

Pleasant

01 Nov 2025

Adrian

Room was super tiny - even though it was a 2 bed, in comparison to my friend's 1 bed they had a bigger bathroom and walking space! Our Room didn't have an extra locking which is not safe/ideal for families. Our Toddler was able to open the door so we had to leave our suitcases in front of the door. Suprised that a 5 dollar upper lock was never thought of.

Furthermore, staff is absolutely not friendly and appear annoyed.

And there was no communication on the amenities that came with the hotel! Which I apparently was charged for!!! 3 x 35!!!! How is there a resort fee when this is not a resort!

10/10

Exceptional

31 Oct 2025

charles

Bed very nice

Business

10/10

Exceptional

31 Oct 2025

charles

Great bed

Business

10/10

Exceptional

29 Oct 2025

Amanda

Clean room, quiet, nice bathroom.

Business

2/10

Poor

25 Oct 2025

Youteen

Fhf

2/10

Poor

24 Oct 2025

Ryan

Loud engine/mechanical noise coming from under the bathroom. This was not a faint noise by any means. My room was not acceptable due to this mechanical noise and the hotel should not be putting guests in the room I was in. A motor or engine of some sort ran periodiocally (every 20-30 minutes) for 10-20 minutes at a time. It was loud and disturbing and made it impossible to sleep in the room. The hotel offered to move me the next day but wondered why they would put a paying guest in the room I was in? Declined the offer and moved to a different hotel that presumably has more respect for its guests.

Leisure Self

8/10

Excellent

24 Oct 2025

Joanne

Very pleasant.

Partner

8/10

Excellent

23 Oct 2025

Kathleen Elizabeth

Really liked the decor. Desk set up was great, loved the desk chair. Bed very comfy. Room had a fridge. Liked the bath layout. Appreciate being able to walk up and down the stairs.

Business Self

10/10

Exceptional

13 Oct 2025

Savana

AC kept the room very cool and the bed was so comfy. Super nice spot here in SF and would definitely stay here again!

Business Family

10/10

Exceptional

12 Oct 2025

Amanda

Repeat stays at the reliable Zeppelin

This is our third stay at the Zeppelin. It’s always clean, the staff is polite and helpful. The room comfort is pretty good, but sometimes just quirky. Like, this time, our bathroom sometimes vibrated quite a lot bc it seemed to be over the lower floors heating/air duct. Not the worst thing in the world, just a little alarming until you know what’s going on. That would not stop us from staying again. Great location and proximity to everything downtown. Also love the Lost Cat bar on the corner. Solid, reliable stay. We will be back.

Partner

10/10

Exceptional

11 Oct 2025

Lorraine

Love the aesthetic of the hotel! Very artsy rooms! The staff were wonderful and very helpful 😊

Business_and_leisure Friends

10/10

Exceptional

08 Oct 2025

Lorraine

Very spacious and modern design! The staff are very accommodating and professional!

Business_and_leisure Friends

2/10

Poor

02 Oct 2025

Aaron

The place was disgusting. There were boogers and stains all over the bedsheets. They clearly did not change them. It was gross. I complained at the front desk and told everybody who is there not to stay at the hotel. It was that bad really dark energy in there as well. Don’t go.

Self