Hotel Zeppelin San Francisco

United States , San Francisco Area - CA
SAN FRANCISCO, 545 Post Street
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100 reviews shown

10/10

Exceptional

12 Mar 2026

Heather

Room was clean and the staff had wonderful hospitality.

10/10

Exceptional

10 Mar 2026

Phuong

Good location. Clean room

Business

6/10

Pleasant

27 Feb 2026

Yongyi

The room is clean and staff is very nice. But the hotel is looks old and dark, AC is so loud.

Family

10/10

Exceptional

26 Feb 2026

Elyse

The room was clean, the bed was comfortable, the staff were nice.

10/10

Exceptional

26 Feb 2026

Brian

Rooms are nicely appointed, not large, but comfortable. Best choice in the neighborhood for price and location.

Partner

6/10

Pleasant

25 Feb 2026

Daniele

This hotel tries hard to be a design hotel, but the execution is poor. It is a bit tired and messy. The light in the bedroom is bright white and the least relaxing you can think of. All in all it worked for me, just one night as I was on the road. But if you book this expecting a charming boutique hotel, you probably are going to be disappointed.

10/10

Exceptional

24 Feb 2026

David

All around great experience

10/10

Exceptional

23 Feb 2026

Maricar

Location is just amazing. Friendly staff and the level of hospitality is outstanding!

Friends_and_family Friends

10/10

Exceptional

22 Feb 2026

Paul

Great value for location, amenities, cleanliness and style.

Self

10/10

Exceptional

21 Feb 2026

Ka Yan

I sprained my ankle before check in and the staff accommodated my limited ability by providing me a room with accessibility facilities

Self

10/10

Exceptional

19 Feb 2026

Karin

Spotless, courteous

10/10

Exceptional

16 Feb 2026

Ryan

Room was very clean.

Leisure Partner

10/10

Exceptional

09 Feb 2026

Robert

Wonderful hotel, very convenient to shopping and restaurants. Would recommend highly.

Leisure Family

6/10

Pleasant

09 Feb 2026

Angjela

No room service, door at the bathroom not closing properly, no view at all, ( the view was in front of a wall), terrible mattress, very small room, too high the price for the condition they provided.

Business Friends

6/10

Pleasant

05 Feb 2026

Veronika

Much will depend on the room category and higher category rooms will positively impact the experience. The lounge area is nice and the game room in the basement is nice when travelling with family or friends.
The bathrooms seem to have been renovated across the board - clean, fully functional, good amenities. The rooms itself is partially renovated, slightly worn down and again if higher category room probably better.
The staff was very accommodating.
Personally I would not stay again around union square.

Business

10/10

Exceptional

26 Jan 2026

Diana

This was my second time staying at this hotel and most certainly won’t be my last!! The rooms are spacious, clean, and luxurious. Also the staff here are amazing! I believe Maria/Marie (I don’t remember exactly) made us feel super welcome and taken care of! I even left behind some belongings by accident next door and another staff member Jasmine went above and beyond to find and secure my things which was extremely nice of her and I thank her deeply for that! Definitely my go-to spot when staying in the city!

Partner

10/10

Exceptional

24 Jan 2026

Julia

Clean, safe and friendly staff.

Friends_and_family Friends

10/10

Exceptional

24 Dec 2025

Michelle

We were welcomed by the kindest staff member! I can’t remember his name, but he said he was the day operations director. We appreciated the gold member perk of a bottle of wine. The room was clean and had quality amenities. Hotel is just off the path of Union Square and so close to all the other neighborhoods. This hotel is definitely one of our favorite places to visit!

Partner

10/10

Exceptional

18 Dec 2025

Lila

Perfect location. Everything was great

8/10

Excellent

05 Dec 2025

Michael

There are many hotel options in the Union Square area. Hotel Zeppelin's rooms were nicely furnished and quiet. Spacious lobby

Leisure Friends

8/10

Excellent

30 Nov 2025

Catherine

The good: the lobby has a great ambiance and style, including fireplace and good coffee. The location is pretty convenient, close to Union Square. The game room could have been fun if it was open. The not-so great: It was hard to arrive - no place to stop the car for drop-off in front, and the front door is locked (for safety). The sofa bed was very uncomfortable and we had to ask for sufficient blankets and pillows (froze on the first night). There is no breakfast but there is a great crepe place a few doors away. Minor point - the bathroom is large but there is no place to put stuff. If you put in some hangers/hooks and/or small tables and a nightlight it would increase the livability of the space.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Katherine

Very friendly staff and the room was clean. The beds were comfortable. I highly recommend staying here the memorabilia and we have nonstop. Talked about this hotel and have recommended it to a lot of friends and family. Thank you for a wonderful day and the bottle of wine was amazing.

Leisure Family

10/10

Exceptional

16 Nov 2025

Christopher

Place is a diamond in the rough. Lina is so friendly and helpful. Great lobby music!!!

Business

6/10

Pleasant

07 Nov 2025

FNU

Location of the hotel was amazing! But the room was way too small for the cost we paid.

Leisure Family

8/10

Excellent

06 Nov 2025

Carlos

Was only there for 1 evening. The hotel was clean and neat. They have an amazing room downstairs that would be awesome for a private party!

Leisure Family

10/10

Exceptional

03 Nov 2025

rachel

Room was amazing, staff was wonderful! And location was perfect!

Leisure Partner

6/10

Pleasant

01 Nov 2025

Adrian

Room was super tiny - even though it was a 2 bed, in comparison to my friend's 1 bed they had a bigger bathroom and walking space! Our Room didn't have an extra locking which is not safe/ideal for families. Our Toddler was able to open the door so we had to leave our suitcases in front of the door. Suprised that a 5 dollar upper lock was never thought of.

Furthermore, staff is absolutely not friendly and appear annoyed.

And there was no communication on the amenities that came with the hotel! Which I apparently was charged for!!! 3 x 35!!!! How is there a resort fee when this is not a resort!

10/10

Exceptional

31 Oct 2025

charles

Bed very nice

Business

10/10

Exceptional

31 Oct 2025

charles

Great bed

Business

10/10

Exceptional

29 Oct 2025

Amanda

Clean room, quiet, nice bathroom.

Business

2/10

Poor

25 Oct 2025

Youteen

Fhf

2/10

Poor

24 Oct 2025

Ryan

Loud engine/mechanical noise coming from under the bathroom. This was not a faint noise by any means. My room was not acceptable due to this mechanical noise and the hotel should not be putting guests in the room I was in. A motor or engine of some sort ran periodiocally (every 20-30 minutes) for 10-20 minutes at a time. It was loud and disturbing and made it impossible to sleep in the room. The hotel offered to move me the next day but wondered why they would put a paying guest in the room I was in? Declined the offer and moved to a different hotel that presumably has more respect for its guests.

Leisure Self

8/10

Excellent

24 Oct 2025

Joanne

Very pleasant.

Partner

8/10

Excellent

23 Oct 2025

Kathleen Elizabeth

Really liked the decor. Desk set up was great, loved the desk chair. Bed very comfy. Room had a fridge. Liked the bath layout. Appreciate being able to walk up and down the stairs.

Business Self

10/10

Exceptional

13 Oct 2025

Savana

AC kept the room very cool and the bed was so comfy. Super nice spot here in SF and would definitely stay here again!

Business Family

10/10

Exceptional

12 Oct 2025

Amanda

Repeat stays at the reliable Zeppelin

This is our third stay at the Zeppelin. It’s always clean, the staff is polite and helpful. The room comfort is pretty good, but sometimes just quirky. Like, this time, our bathroom sometimes vibrated quite a lot bc it seemed to be over the lower floors heating/air duct. Not the worst thing in the world, just a little alarming until you know what’s going on. That would not stop us from staying again. Great location and proximity to everything downtown. Also love the Lost Cat bar on the corner. Solid, reliable stay. We will be back.

Partner

10/10

Exceptional

11 Oct 2025

Lorraine

Love the aesthetic of the hotel! Very artsy rooms! The staff were wonderful and very helpful 😊

Business_and_leisure Friends

10/10

Exceptional

08 Oct 2025

Lorraine

Very spacious and modern design! The staff are very accommodating and professional!

Business_and_leisure Friends

2/10

Poor

02 Oct 2025

Aaron

The place was disgusting. There were boogers and stains all over the bedsheets. They clearly did not change them. It was gross. I complained at the front desk and told everybody who is there not to stay at the hotel. It was that bad really dark energy in there as well. Don’t go.

Self

8/10

Excellent

01 Oct 2025

Donald

Tried checking out at 3:30 am and no one was at the reception desk and various people were entering and leaving hotel - not very secure.

I asked night before to pay and check out and I was assured someone was alwys at front desk. Not true

10/10

Exceptional

30 Sep 2025

Tiffany

Did not get VIP amenities I had to ask twice for it the first time receptionist brushed it off. Asked for bedding for sofa couch only for a sheet no blanket anywhere.

Leisure Family

10/10

Exceptional

28 Sep 2025

Richard Paul

It was a great time and staff was friendly

8/10

Excellent

28 Sep 2025

Cathleen

I enjoyed the hotel overall but think they should have made the shower smaller to allow more counter space in the bathroom.

Friends_and_family Family

4/10

Poor

24 Sep 2025

Manuel

The hotel has no hot water one of the days. They were doing very loud road work early in the morning.

Leisure Friends

10/10

Exceptional

21 Sep 2025

Dora

Great location

Business Partner

6/10

Pleasant

16 Sep 2025

Jodi

Relatively clean hotel, carpet in my room had stuck on debris. Room also has musty scent. Bathroom was clean, and bed was comfortable.

Business Self

8/10

Excellent

14 Sep 2025

Mark

Getting a freer bottle of wine was an unexpected perk!
It met our needs for one night - enjoyed the music in the lobby tremendously

Leisure Partner

10/10

Exceptional

13 Sep 2025

Joseph

Very cute hotel with cool vibes.

Leisure Partner

8/10

Excellent

08 Sep 2025

Justin

My second stay at this hotel. Great location, safe, but not the safest area or the cleanest, but to be honest not many areas of SF are these days. The hotel is very cool, though the staff has always been very cold. I would stay again if they offered repeat costumer discounts.

Leisure Partner

6/10

Pleasant

22 Aug 2025

MARCO

Leisure Family

10/10

Exceptional

19 Aug 2025

Verified traveler

It was a great and fun experience

Business

10/10

Exceptional

11 Aug 2025

Amelia

The design was cool, and I really enjoyed the on site restaurant.

Leisure Friends

10/10

Exceptional

04 Aug 2025

David

Great beds.

8/10

Excellent

02 Aug 2025

Tina

There were zero VIP options given, wine, upgrade etc. The staff member who checked us in seemed a bit out of sorts. That said the hotel is excellent in decor, location and walkability.
Great breakfast nearby at Pinecrest Diner.
PLS downstairs had great drinks and happy hour specials.

Leisure Partner

8/10

Excellent

30 Jul 2025

Sable

Wouldve loved to explore nore but didnt have a chance.

8/10

Excellent

29 Jul 2025

Karen

Clean, safe hotel close to transport. Game area had potential but the equipment was broken or almost.
Comfy bed, well air conditioned,
We did get a bottle of wine - was this the VIP offer? No upgrade offered.

Leisure Family

6/10

Pleasant

27 Jul 2025

Harrison

Gets the job done

Convenient location! The free (watered down) coffee was nice and the hotel itself was funky.

PLS on Post was the best part by far. If you skip housekeeping you get a 10$ voucher which we used every day. Amazing food and service.

Hotel overall was just ok, we would likely stay somewhere else next time

Partner

6/10

Pleasant

24 Jul 2025

alfredo

Leisure Partner

10/10

Exceptional

24 Jul 2025

nabulungi

We had a great girls night out and stay at this hotel. It's now a favorite!

Leisure Friends

8/10

Excellent

15 Jul 2025

Sharla

The building is older and the rooms are very small, but clean. However, it was conveniently located by Union Square and the game room downstairs was a plus. Parking was expensive, but that's to expect, I guess, for a hotel downtown.

Leisure Partner

10/10

Exceptional

13 Jul 2025

Gracie

It was amazing! Definitely a nice room. I will say the walls are very thin, the floors creak a lot, and there were some things that weren’t necessarily super clean but I still enjoyed my stay!

Friends_and_family Friends

10/10

Exceptional

09 Jul 2025

Truth

The

8/10

Excellent

09 Jul 2025

Mark

Had a cool vibe to it. We enjoyed the game room area downstairs. Room had a musty smell to it.

Leisure Family

10/10

Exceptional

09 Jul 2025

Larry

Very well maintained hotel. My grandkids had a great time in the game area. Staff was very friendly and helpful.

Friends_and_family Family

8/10

Excellent

07 Jul 2025

Jeff

Really good hotel and helpful, friendly staff..
the tenderloin area might seem a bit sketchy. It did not bother ppl but I can see how it might have made some ppl were wary in previous reviews..

I have to give a special mention to Johnny who was on the front desk when I arrived. I had rubbish time getting there... delayed flights, etc and so did not arrive at the hotel until sometime after midnight 6, hours later than intended. Dude, was excellent and super helpful. Answering all my questions and putting up with me when he was probably just looking forward to nice, quiet night on the front desk!
He even sorted me out with a different room for the following day when I asked for one with a bathtub! (Its a british thing!)

Leisure Self

8/10

Excellent

04 Jul 2025

Chris

Good stay for a week

The room was tired and small. Pull out couch mattress was very tired and my son could feel every spring in the mattress

Area in downtown SF was run down and boarded up with not great choices for food.

But it was convenient for cable cars , union square, oracle park etx.

Friends_and_family Family

8/10

Excellent

01 Jul 2025

Ms M D

I loved the decor...Zepplin! It was unique and very tasteful. I liked the lobby area for sitting and just relaxing. It would be nice to have the coffee and tea available 24-hours. I ate in the cafe on the premises and the food was good...pricey, but okay. Burgers usually come with fries or some other side, but not here. Thank you for the complimentry water in the room. You need to work on the amenities...charging $35 for items that were NOT explained to you when you checked in. Poor customer serivce. My room was very nice!

Business_and_leisure Self

2/10

Poor

21 Jun 2025

peter

Terrible service , cheap looking ,
Rude staff
Charge a resort fee of $35 per day even though they are not a resort !

Would give it one star if I could don’t waste your time on this place you’ll regret it

Leisure Partner

10/10

Exceptional

15 Jun 2025

Danielle

It was beautiful. There was one person who checked us in and checked us out who was kinda grouchy but everyone else was nice. I requested an extra blanket because my man freezes and they only had extra sheets. The valet is backed up and we had to double park which made us uncomfortable. The room was so cute and cozy. The bed was super comfy. The hall ways were decorated cute. Good location

Partner

8/10

Excellent

15 Jun 2025

ALENOUSH

Hotel lobby was quiet with beautiful design and caring and friendly staff. My room was clean and quiet with a street view. I am very satisfied with my stay.

Leisure

10/10

Exceptional

06 Jun 2025

Natalie

Definitely will stay here on my next visit to SF

Business Self

8/10

Excellent

04 Jun 2025

Liza

I booked this hotel mainly based on the decor, was looking for a boutique hotel, nothing cookie cutter, first time in San Francisco so wanted to try out something different. The place is beautifully decorated, loved the fireplace in the mornings and they have coffee & tea starting at 7am which was a bonus. The games room area was a nice addition too! The bar in the fireplace area was not open at all in the week we stayed nor was the outdoor area which is advertised in the photos and that was disappointing. We never ate in the restaurant so there’s nothing to review in that area.
The room itself: not the best bed for comfort, pretty old, definitely needs an upgrade but again, older building. The one thing that absolutely needs to be replaced is that sliding door to the bathroom, it does not close all the way, no privacy whatsoever. Love my partner but come on, would be nice to go to the bathroom in private.
We didn’t interact much with the staff but on the few occasions we did nobody seemed to happy or interested in chatting, bit of a cold vibe for being in the service industry, kind of disappointing.
Go to the Lost Cat bar next door, they make great old fashioned’s!

Leisure Partner

10/10

Exceptional

02 Jun 2025

Jenna Marie

Cleanliness and location

Business_and_leisure Pet

10/10

Exceptional

01 Jun 2025

Molly

It was an easy and pleasant day

Partner

8/10

Excellent

30 May 2025

Hilton

Good location, helpful staff, small room but well appointed and clean.

Leisure Self

10/10

Exceptional

24 May 2025

Brigit

I just love this funky uniquely San Francisco hotel! This time I stayed in the fabulous apartment on the top floor with a bonus patio! The service was excellent and I love the gym. All around, really amazing experience!

Leisure Family

10/10

Exceptional

21 May 2025

Gayle

Room was great, convenient, liked the 60's decor

Self

4/10

Poor

21 May 2025

Louis

Musty smell, old property, no microwave. The fridge barely kept food cold. Poor housekeeping services. Poor coffee choices. The only thing I liked about this place is that it’s in a convenient location.

Business_and_leisure Family

10/10

Exceptional

21 May 2025

Monica

Fun getaway

10/10

Exceptional

20 May 2025

Darren

Very stylish, room was clean and bed was very comfortable, staff was friendly. Walkable to union Square and nearby conference center. Option to have room not cleaned and receive $10 voucher for restaurant downstairs was appreciated. Overall a fantastic place to stay in San Francisco and I hope to return

10/10

Exceptional

17 May 2025

William

Great place enjoy the staff and room

Leisure

10/10

Exceptional

16 May 2025

Ming Han

10/10

Exceptional

16 May 2025

Alfredo

Small

4/10

Poor

29 Apr 2025

Adriene

The decor is kind of cool but you get little comfort for the price. No coffee or microwave in the room. Refrigerator was locked, had to request it be opened. No blanket or comforter for the sofa bed in an expensive King Suite.

Leisure Family

8/10

Excellent

27 Apr 2025

Verified traveler

Overnight stay

Good location and very friendly staff. Only thing bad to say is the room smelled musty. But more like it was whoever stayed in there before and it needed to be aired out. I purchased some air freshener and that helped. Made me glad we were only staying one night.

Friends_and_family Family

10/10

Exceptional

23 Apr 2025

Alaina

Great staff

10/10

Exceptional

21 Apr 2025

Ashica

Staff was great. Cute and clean rooms

10/10

Exceptional

20 Apr 2025

Holly

We love this hotel. It is our stay when we go to the city.

Leisure Partner

10/10

Exceptional

18 Apr 2025

Anthony

Everyone was so nice and quick

10/10

Exceptional

10 Apr 2025

Sarah

Great location for walking around San Francisco. The hotel itself is clean and has amazing common spaces to hang out and play games. Pool table, basketball, etc

6/10

Pleasant

09 Apr 2025

alyssa

Additional charges added for no reason

All was good minus the surprise $40 “hotel amenities” charge added just for staying the night! It would be VERY nice to hear about the in advance especially when there are no amenities provided by the hotel. Definitely a hidden charge for nothing at all. Guests should all be aware of this addition when booking!

Partner

10/10

Exceptional

07 Apr 2025

SERGIO

Very friendly staff, excellent location!

Leisure Family

6/10

Pleasant

07 Apr 2025

Aliza

The hotel and staff are great but there is no privacy due to hanging doors to the bathroom that don’t close well or lock . No room service which I thought was what I was buying as an add- on The decor is great as was the customer service so the experience was mixed for me

Leisure Partner

10/10

Exceptional

30 Mar 2025

mike

Had a family of 5 stay in one of their suites for a few days exploring the city. It was a fantastic location to serve as a jumping off point for restaurants, walking Union Square and Chinatown, or quick rides to lots of other spots. My kids are in middle & elementary school and they loved the game room with pool, air hockey, skee ball, etc. And the front desk support were super helpful with recommendations, tips, and storing luggage when we checked out. Would definitely stay again!

Leisure Family

6/10

Pleasant

30 Mar 2025

Milena

I really liked the hotel and the room was nice, but there was no water available so no where to fill up water bottles. Also the walls were a bit too thin because I could hear other people at night. But super clean and comfty

10/10

Exceptional

28 Mar 2025

Nicole

Cute and trendy. Clean and great location. Staff was amazing

Leisure Partner

10/10

Exceptional

18 Mar 2025

Cheryl

Cute hotel, great music

The week before we went i saw a number of reviews complaining about the fees at check in and the state of the property. Yeah, they charge a ~$35 per night amenities fee and $100 per night hold for incidentals - that can add up. But the restaurant on site/next door is very good with friendly staff and a nice bar, we ate and drank there a number of evenings out of exhaustion. Also, yes the property is old, that’s part of its funky appeal. If you want to stay at the Marriot it's literally right there; i liked the character of the old building, it was clean and well maintained. I was disappointed by the lack of coffee machine in the room (an important amenity for me) but called the front desk and they brought one right up! We didnt even hear another guest until the last night we were there.

Partner

10/10

Exceptional

16 Mar 2025

Joseph

Dope!

10/10

Exceptional

10 Mar 2025

Joshua

We stay here every time we visit SF

Leisure Partner

8/10

Excellent

05 Mar 2025

Chad

Great hotel and staff, almost 5 stars

First and foremost all of the staff were fantastic, helpful and friendly. I tend to gravitate to boutique hotels and this one was one of the better ones I’ve been in. My one critique is with the bathroom barn door. It was a pretty poor design choice in a room with 2 beds to have a bathroom door that doesn’t really close. There is quite a gap. I understand space concerns but there are other solutions.

Friends_and_family Family