Name: Layne Hotel
Address: 545 Jones St, San Francisco, 94102, US

2/10

Poor

07 Oct 2024

KRISTOPHER

No ac. Stood outside for 10 mins before someone answered the bell.

Business_and_leisure

2/10

Poor

03 Oct 2024

Judy

Upon arrival desk service was rude and not welcoming. Once checked into the room we noticed a few appliances not working/ outlets as well. We called the front desk and was told there’s nothing they can do Ridley and hanged up. Asked to speak to a manager and was denied stated nothing they can do at the time and that they can’t change our room either way because they are sold out for the night. There was a change of shift and the following person that came was a lot nicer and apologized for the inconvenience. Overall the experience there was not great. I do not recommend it. The area at night is also very active meaning a lot of homeless and noise.

Leisure Friends

2/10

Poor

30 Sep 2024

Cesar Jr

The hotel is in terrible location, hundreds of homeless people and doing drugs around, the room has bugs and dirty, dusty and just not clean at all , doesn’t have own bathroom, no AC , and pretty much a dirty and definitely not in a safe environment. They have a $250 deposit absolutely a ripoff ridiculous pricing for such horrible hotel . Don’t know how this hotel is up to code , it should be reported

Leisure Self

4/10

Poor

29 Sep 2024

Jack

if you plan on coming into town for vacation I have a recommend not cooking this property they do not allow gas and you have to be buzzed and every time you go or enter the property vary inconvenient I felt like I was being watched by a warden

4/10

Poor

18 Sep 2024

Wenjian

Not professional at all

4/10

Poor

09 Sep 2024

Victor

San Fco Downton my first time, that’s bad , No AC in the room , so you need open the windows to refresh, but the noise of the homeless can’t let you relax.

Leisure

10/10

Exceptional

20 Aug 2024

Frederic

Clean and friendly staff

Leisure

8/10

Excellent

05 Aug 2024

bill

Nice hotel for the budget conscious

Honestly, I liked my stay there, the hotel has a certain charm to and was close to where I needed to be - the SFJazz venue and Chinatown. But it might not be for everyone, you are sharing a small restroom and another decent size shower located outside your room. Its almost like a hostel but your room is private. But for the price and location, its pretty good.

Friends_and_family Friends

10/10

Exceptional

30 Jul 2024

DANIEL

Everything is within walking distance.

Business_and_leisure Friends

10/10

Exceptional

15 Jul 2024

Keith

Always a pleasure staying here staff is incredibly pleasant!!!!

Business_and_leisure Self

10/10

Exceptional

13 Jul 2024

Stefan

Great place with the atmosphere of a hostel

2/10

Poor

12 Jul 2024

Suchinthaka

Simply don’t go to this place, terrible! Unfriendly owner don't know how to talk to clients! If you want to feel disappointment, disgusting go to here! Bedroom rooms are not clean too!

10/10

Exceptional

02 Jul 2024

Joseph

Well kept up vintage hotel. Friendly staff.

Leisure Self

8/10

Excellent

01 Jul 2024

Verified traveler

Good, budget friendly space

Clean hotel, nice employees, 24 hr doorman. Tenderloin is fine, people don’t want to bother you.

Friends_and_family Friends

10/10

Exceptional

01 Jul 2024

Valerie

Very friendly

I cannot express how friendly and helpful staff was. We felt safe with the security (being buzzed in to the hotel). We had originally booked another hotel and that hotel was sketchy and canceled our reservations with no notice so we reserved the Layne Hotel. Would stay here again!

Friends_and_family Family

10/10

Exceptional

27 Jun 2024

Luciana

Staff was very kind. The room was very clean and well kept. Only caveat was the lack of air conditioning but once I cracked the window, SF weather kept it cool. Hotel was on the brink of the unsafe part of downtown, but staff let me know to just avoid going down the street. It never felt unsafe. It was a little noisy at times, but what can you expect being downtown in a big city really? I would return if ever in SF again :-)

Leisure Self

8/10

Excellent

15 Jun 2024

Emelie

Had a great stay there, hotel staff were very friendly.

Leisure Friends

8/10

Excellent

14 May 2024

Carl

I bought a cheap hotel in SF on the fly, almost abandoned my deposite when I realized where it actually was located and started walking there. If you’re traveling without kids and feel confident in sketchy areas this place is perfect. Room was clean. Man at the front desk was respectful, helpful and very self aware of the neighborhood they’re located in. Tenderloin is a hard pill to swallow, but again, if you’re looking for a very inexpensive, clean room, very close to BART stops (Powell & Civic Ctr) than this place is just fine. 4 out of 5

Leisure Self

10/10

Exceptional

10 May 2024

Terrance

This is a really cool old hotel (built in 1912). If you are looking for a modern five star hotel (with all the amenities), it is probably not for you. But, if you enjoy staying in a building that is on the historic register, you will really like this place. The elevator is vintage - but for me that was part of the charm.

It isn't fancy - but the room was very clean, the bed was comfortable. The TV and Internet both worked fine.

What really made it for me was the staff. Day or night you are greeted by one of the managers who quickly get to know and recognize you. I felt very safe in the hotel.

The neighbourhood is kind of typical for San Francisco once you get away from the main tourist area. You may see colourful people on the street.

There is a great little Mexican restaurant across the street.

I'd definitely stay here again.

Business Self

10/10

Exceptional

09 May 2024

Thomas

Great front desk experience, safe hotel/secure entrance, very, I had my window cracked open and it wasn’t noisy outside which was nice. I’ll stay here next time I’m in SF.

Business Self

10/10

Exceptional

28 Apr 2024

Rae

It was a gated hotel which made me feel very safe. I loved the vintage historic vibe. Clean and simple. The staff were very friendly.

Leisure Partner

2/10

Poor

22 Apr 2024

Vincent

This is my first time to experience a terrible customer service in my whole life. The front desk personnel was so rude, not patient, grumpy, cranky. He did not instruct in a good way all that is to be instructed to all the customers and if you don't get it the first time he will get pissed and mad. He even scolded me for not following instructions and I think any customer does not deserve that. Also, there door and elevator are very old and is not user friendly and he blamed me that the elevator is not working after I used this for the first time. I told him why he was so rude and asked for a manager to talk but he said he is the manager and I asked for a supervisor that is higher than him but he did not answer. I told him I will give a feedback to expedia about this since you sent me an email for a survey and he said he does not care. It was very traumatic experience for me and I am not sure why you keep them in your list of hotels for tourists. I am not sure if all the staff are that but the front desk was very rude. I am afraid they will charge me the $250 deposit fee for accusing me that I broke the elevator. If possible please black list this hotel in your list as I don't want this to happen to anyone else again. Please escalate this case.

Leisure Self

8/10

Excellent

07 Apr 2024

Douglas

Nice. Comfortable. Clean

Its a nice family run hotel but they hit your card for $250 and you're screwed until they reverse it... Most people staying at budget hotels don't have that extra money for a few days However it's one of the nicer budget hotels but that's Unreasonable, so be aware they charge and reverse $250 for 1 night

Self

10/10

Exceptional

04 Apr 2024

Odett

When I read other reviews I was concerned about the location because homeless can be a wild card in these situations. But the area was well monitored by police. Now for the service, they were absolute sweethearts, they told me where I should go to walk around and asked me to be safe. I had to leave late at night and since you have to be buzzed on I asked how it was going to work and they explained it was fine that someone will be up to let me in, but as I left they expressed their concern about where I was parked and even told me that the parking lots usually close after 11. (I didn't know that and was very thankful for that) When I got back they definitely were up and buzzed me in with no problem. The hotel is charming, I got a one bed and it was exactly what I needed nothing fancy but it came with bed tv closet and a sink-all very clean and tidy (oh and they have a shared bathroom in the hallway). These people taking care of the hotel were very nice and caring. There is a $250 deposit but truly if you just need a place to rest, perfectly fine to use this place.

Business_and_leisure

2/10

Poor

25 Mar 2024

NENAD

The advertisement for this property was misleading. It's hard to learn from the advertisement that a toilet and shower are in separate chambers, which makes it extremely inconvenient. In addition, it is located in one of the worst parts of town, that does not look safe.

Business Self

2/10

Poor

24 Feb 2024

Jason

PLEASE DON'T BOOK OR STAY HERE. READ GOOGLE REVIEWS.

(It's in the middle of the WORST part of San Francisco, where it's dangerous to even walk up to the front doors. The front doors are behind a locked cage. There's no parking, so you'll need to find an overpriced garage and try to safely navigate there on your own.)

Hours after booking I tried calling to cancel for an emergency. Kept getting error messages saying the line was disconnected. Orbitz couldn't get through on the phone either. They said they'd send an email to see if they'd waive the no refund policy for this specific room.

I called again days later and reached a man named R***Y. He was incredibly unhelpful and argumentative. He said they had no record of Orbitz contacting them via phone or email, and with nothing from Orbitz, they can't refund.

He said that the GM would have the final say on a refund, but refused to give me a name, contact information, or a better time to call back. They've officially refused to refund.

I'm afraid to write this review because this place still has my credit card information, but it's worth it to let others know to stay far away.

2/10

Poor

25 Jan 2024

Jose

It’s great that the property front door requires that you get buzzed in because the surrounding area is plagued with vagabonds. The bed was hard, old, and it felt like I slept on a wood plank. The room got extremely cold and the bed sheets were untrustworthy. The bedding needs to be replaced. Perhaps the bedsheets were clean but they looked like they could have been soiled a few times throughout their long life at the hotel. Perhaps they were bought used to match the old dingy vibe of the hotel. Please get new bedsheets. Seriously.

Business Self

10/10

Exceptional

09 Dec 2023

Verified traveler

Ssecure, clean, newly renovated,convenient

DON'T BE SCARED OFF BY ANY MISCONCEPTIONS! Expect friendly, efficient staff to greet you at this secure, clean, newly renovated hotel. The location, a few steps off Geary, is conveniently located to vast parts of the city.

Friends_and_family Family

2/10

Poor

12 Nov 2023

Carey

It's never a good sign when multiple hotel staff tell you, unprompted, that it's unsafe around the area. No A/C, no heat, no amenities in the room and the topper, a random $250 \"fee\" which you have to contact your credit card company to get back. It was loud with motorcycles, sirens and music playing making it hard to sleep. Multiple homeless in the area with tents and you can't get into the hotel unless someone unlocks the gate. Spend a little extra and stay in a nicer area. Expedia should remove this property from it's offerings. The lower cost per night is lost with the extra $250 fee. Stay away, stay far away

Leisure Partner

8/10

Excellent

12 Nov 2023

Linda

This hotel was amazingly quiet and the hosts are very attentive. It has been years since my last visit to San Francisco and the homeless population is completely out of hand with half a dozen per block in this part of town. Only a few are clearly mentally ill, but it certainly gives a solitary female traveler pause. The hotel is secure with a locked front gate, but the city really needs a better plan.

Business Self

8/10

Excellent

14 Oct 2023

Dale

The staff at the Layne were very friendly and helpful at all times. It is positioned close to Union Square so you can access many of the tourist features without problem. It is also close to theatres and some great restaurants. One tip - request a room at the back of the property as Jones Street can be very noisy.

Leisure Partner

4/10

Poor

10 Oct 2023

Manabu

The furniture and room were very old even though its $90 some dollars per night. Diffenetly not recommended. But the Staff and Front people were very very nice.

Business Self

8/10

Excellent

28 Sep 2023

Joseph

Nice very clean and well-maintained vintage hotel. Dining options nearby.

I'd asked for a local map, w/transit lines. They'd had none. I'd had to go to another hotel where I'd received two great maps. Close to trans and Union Square.

Leisure Self

8/10

Excellent

22 Sep 2023

Greg

The Layne Hotel is in a classic building with a classic elevator and winding staircase.
They have several unusual protocols to ensure you don’t damage anything. They check your room upon checking out for this purpose.
It’s on the edge of the heart of the tenderloin so don’t complain about all of San Francisco because you chose reasonably priced hotel in the tenderloin!

Leisure Partner

8/10

Excellent

18 Sep 2023

Dona

I felt very safe staying at this hotel and the staff are amazing. It's a simple historic building, family run, clean and trustworthy. Just off the beaten path, this hotel is located conveniently and not an issue to stay at for this female. If the price is right but you are worried about the location, don't be, it is fine to access and feels safe. I really can't say enough about the wonderful family that runs this hotel.

Business

10/10

Exceptional

18 Sep 2023

Nigel

Great location and Staff are super

The stay at Layne was great, the manager and staff are all really friendly and helpful. Everything was good at the hotel, it is not fancy. The hotel is well located for getting around San Fran. I would stay again.

Business

2/10

Poor

17 Sep 2023

Rashaad

Felt very unsafe to stay basically a rip off

Business Self

8/10

Excellent

15 Sep 2023

Thomas

I liked staying in a building from 1912. It was clean and well-maintained. Staff was especially helpful, extending to us when we needed some unusual help.
Great dining opportunities within walking distance.
Don't go downhill on Jones St. Danger.

Business Partner

10/10

Exceptional

15 Sep 2023

Michael

The property was tidy and clean inside and out. Great front desk hosts with wonderful cleaning staff. I would come back here again.

Business Self

10/10

Exceptional

13 Sep 2023

Douglas

One of my new favorites. They closed during Covid and renovated the entire building. Ots nice and comfortable and hS proficient security cameras and zccess policy.

Self

8/10

Excellent

10 Sep 2023

Douglas

Very nice, clean. Comfortable, quiet hotel. Very comfortable bed. Excellent, cheap Indian food next door at Chutneys. Shared bath and shower are exceptionally clean.

Self

10/10

Exceptional

09 Sep 2023

James

It’s a really pleasant hotel run by kind and accommodating people, in not-the-best area

Leisure Self

10/10

Exceptional

01 Sep 2023

Henry

I liked the old classic San Francisco feel of the hotel and the staff who worked there

Leisure Self

10/10

Exceptional

29 Aug 2023

Xizi

Clean room, the man and lady at front office are so nice!

Leisure Family

2/10

Poor

28 Aug 2023

Sam

The hotel was not at all the same like in the pictures. The room was tiny, the wifi was extremely slow. Terrible experience and not all what they advertised it to be. I do not reccomend this place. Highly dissatisfied.

Business Partner

10/10

Exceptional

28 Aug 2023

Balaguru

Feel like home

10/10

Exceptional

26 Aug 2023

leonel

Good place to stY

Leisure Self

10/10

Exceptional

16 Aug 2023

pete

Pretty well located on a side street, so it did quiet down in the middle of the night. Clo see to Union Square, GAMH, BART and other attractions

Leisure Self

6/10

Pleasant

14 Aug 2023

Sarah

There was no parking, and I got a parking ticket.
Apparently where we were told to park from the hotel host is a cleaning area that starts at 6am.

That was never told to us the night before.

So there for I will not be coming back to this hotel.

Business_and_leisure Partner

10/10

Exceptional

14 Aug 2023

Francois

Hôtel rénové et près de l’union square. Chambre petite mais très bien

Leisure Friends