The Cartwright Union Square Bw Premier Collection

United States , San Francisco Area - CA
SAN FRANCISCO, 524 Sutter Street
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Andrea

Our stay at the Cartwright hotel was very lovely. Staff were really attentive and friendly. Parking is right down the block very close by. Would stay again (:

Family_with_children

10/10

Exceptional

08 Mar 2026

Lisa

The hotel was very clean and the bed was comfortable. The hotel is old of course but since it was so clean, it didn't matter. It is definitely very loud at night and I thankfully had ear plugs.

Partner

10/10

Exceptional

05 Mar 2026

Pauline

The hotel worked for us. There was supposed to be coffee downstairs. First morning there was. But not after that. Would have appreciated coffee. I know there was a machine in the room I could have used but….

Family_with_children

6/10

Pleasant

15 Feb 2026

Ahyiesha

Very helpful friendly staff to rectify any issues.Room was clean but Double room bathroom very tiny even for a small person.Room advertized with tea and coffee facilities but only had coffee no kettle so had to go down to lobby to get hot water. Great location walking distance to restaurants cafe public transport.staff very helpful in offering late check out.

Leisure Partner

8/10

Excellent

04 Feb 2026

Rachel

It's your classic cheap Union Square hotel. The room was clean and comfortable. Very small. The only issue was that the shower door had a slight gap which got water all over the floor even with the door closed.
If I knew someone looking for a budget hotel in this area I would for sure recommend this place. Some of the hotels in this area are run down and scuzzy. This one was reasonably nice.

Leisure

10/10

Exceptional

31 Jan 2026

Anna

Helpful staff

Business

8/10

Excellent

30 Jan 2026

Donna

Great staff. Nice fluffy towels. Clean. Size of room roomy. Appreciated that they delivered ice to room.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Justin

Nice staff

10/10

Exceptional

27 Jan 2026

Dazli

Clean room

Leisure Pet

8/10

Excellent

26 Jan 2026

Carla

The second floor room facing the street was super loud and i struggled to sleep without waking up often due to cars, ambulances, trash trucks, etc… it’s a nice hotel in a great location. I would definitely stay there again but would probably chose a room not facing the Main Street.

Leisure Family

10/10

Exceptional

25 Jan 2026

Curtis

Amazing

6/10

Pleasant

21 Jan 2026

JIA

small

Business_and_leisure Friends

10/10

Exceptional

18 Jan 2026

Allison

This was a great hotel. Clean, up to date, great location.

10/10

Exceptional

17 Jan 2026

Nathan

In my opinion, the location of this hotel is ideal and therefore, very convenient for shopping, dining,& seeing the city. Staff was very pleasant and room was very clean as well.

Business_and_leisure Self

10/10

Exceptional

14 Jan 2026

Christina

Great place

10/10

Exceptional

14 Jan 2026

Shirley

The location is great. The room is clean with basic amenities. The staff is very friendly. We like the common area too.

Leisure Family

10/10

Exceptional

11 Jan 2026

Eleonor

Great Customer Service. Friendly staff. Nice location.

Leisure Family

10/10

Exceptional

11 Jan 2026

Timothy

The staff at the Cartwright are quick to take care of any problem that arises. I had a broken shower head and they were quick to move me to another room. No hesitation Great staff, always consistent and courteous. I will be a regular Very pleased.

6/10

Pleasant

10 Jan 2026

Chester

The room is tired way past a renovation. First, the windows should be double-paned. The noice outside, even with earplugs is loud. Very loud, even on the 9 th floor! Not a good staycation for me. Overall, the room was clean and pillows were good. The best part is the Filipino staff! Always helpful and smiling! Not sure if I’ll give it another try.

Partner

10/10

Exceptional

05 Jan 2026

Mia

Had a great stay! Staff was super friendly and helpful. Will be booking here again.

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

Michelle

Very small but it worked

Leisure Partner

10/10

Exceptional

02 Jan 2026

Pauline

The room was clean. The staff were very friendly

Leisure Family

8/10

Excellent

01 Jan 2026

Gary

Friendly. Clean. Confortable bed. Quiet. A Hi-Q game in the lobby that brought me back souvenir of my grand mother. A nice fire place in lobby to chill out. Coffee and tea in lobby in morning too. Great location. Great price.

Leisure Partner

8/10

Excellent

01 Jan 2026

Sergio

Walking around

Family

6/10

Pleasant

28 Dec 2025

Sara

The window shade fell on me when I was trying to open it 🙁 it hurt my arm. And the bathroom door is see-through.

Leisure Family

10/10

Exceptional

28 Dec 2025

Anne

It was great!

Leisure Family

10/10

Exceptional

27 Dec 2025

Nicola

Great Staff ! Thai is amazing, she helped us did places to eat and sent ice up to room . Location is great . Early bird parking close $18 -20 6am to 8pm

Leisure Pet

10/10

Exceptional

14 Dec 2025

Clayton

Room was super clean the bathroom was very nice and the bed was comfortable. No extra bs kitchenette you won’t use just a good clean room in a great location

Partner

8/10

Excellent

10 Dec 2025

Rafid Hassan

Better location compared to places at equivalent price.

Business Self

10/10

Exceptional

10 Dec 2025

Alba

Amazing atmosphere and staff

Leisure

10/10

Exceptional

01 Dec 2025

Evan

Nicer than expected.

4/10

Poor

30 Nov 2025

Gozde

Room was so cold bed was so uncomfortable. No AC in the room. Altough we paid for two double beds they told us that we have been upgraded as if it is a favor and our stay was a really bad experience. Location is perfecr but i do not reccomend at al

Leisure Family

10/10

Exceptional

30 Nov 2025

Suemi

I really enjoyed my stay.

Leisure Family

10/10

Exceptional

29 Nov 2025

Monica

Our room was clean and the staff was welcoming, friendly and helpful. This is my second time at this hotel and I will be back again!

Leisure Friends

4/10

Poor

29 Nov 2025

Gaurav

Room and hotel is too old and small. It was cold and room’s heater wasn’t effective. They ran out of extra blankets and portable heaters.

Leisure

6/10

Pleasant

25 Nov 2025

Cynthia

Old beat up best western motel. On the street side donut was loud too

Partner

10/10

Exceptional

22 Nov 2025

Rachel

The staff went above and beyond to help me with my needs. As a traveling nursing mother, i greatly appreciated the accommodation of bringing up a mini fridge for my breastmilk upon request and helping me print out music I needed for an audition. Extremely friendly and helpful. There were a few outlets that did not work but the staff promptly came up to help me find the working outlets and made note to fix them. It might not be the newest facility with the most amenities but it is very clean, remodeled beautifully and the staff make the stay excellent. I did not get names but everyone was so helpful. Thanks all!

Business Self

10/10

Exceptional

20 Nov 2025

Angelica

The best experience , the room was beautiful cozy and so charming.!!

The front desk evey friendly - The hotel overall was GREAT clean and suuuper SF iconic.!

10/10

Exceptional

17 Nov 2025

Alexander

Great value for a quick overnight stay at the price point. Pet friendly was a plus. Easy check-in.

8/10

Excellent

16 Nov 2025

Paulina

Great location, loved the historic atmosphere, places to work in the lobby, staff very relaxed, cleaning staff very consistent.

Leisure Self

10/10

Exceptional

16 Nov 2025

Yoshihiro

Love the property, they need to fix the pressure on the shower head. Too low.

Business Self

8/10

Excellent

14 Nov 2025

April

I really do like this hotel. I'm sad I won't be in it next week as their prices are insane b/c of a conference coming in. Otherwise this has become my go-to for SF travels.

8/10

Excellent

14 Nov 2025

samson

Nice hotel

Leisure Family

8/10

Excellent

11 Nov 2025

Jim

Friendly accommodating staff. Clean rooms. Great location. Doesn’t break the bank

10/10

Exceptional

11 Nov 2025

Franchesca

Wow! What a fantastic stay at The Cartwright Hotel!
Located right in Union Square, it’s the perfect spot for exploring San Francisco. The staff were incredibly kind and welcoming to me and my daughter, and the hotel itself is beautifully maintained. The parking garage is absolutely worth it super convenient and easy access to every mode of transportation. Big kudos to the owners and team for running such a great place!

Leisure Family

6/10

Pleasant

10 Nov 2025

Brenda

Staff are polite and friendly. The property smells weed in the hallway

Business Self

10/10

Exceptional

09 Nov 2025

Amy

Older property with friendly helpful staff, clean rooms, and great location. I will stay here again.

2/10

Poor

07 Nov 2025

GRANT

We have 2, small senior dogs. When we travel, they go with us. We specifically chose the Cartwright Hotel in San Francisco due to their website claiming they are \"pet friendly\". Our first day there, we checked in, got the dogs settled, and then left the hotel to see the sights. Upon returning to the hotel a few hours later, at approximately 6 pm, we found we had been locked out of our room. The front desk had done so because they said they did not have our phone number. They wanted to let us know that our dog was barking and another visitor had complained. The man at the front desk told us that our dogs could not be left unattended. He further advised that if it happened again, they would need to take action, to include contacting animal control. Not sure about you, but having our dogs seized and taken to the pound was not an option for us. We did not take a vacation to sit in the room with our dogs the entire time. And we feel it is an unreasonable expectation that we would take them everywhere we go.
I requested a refund to avoid any further issues. The man at the front desk said we would be charged one night, but he would notify his management that we should receive a refund for the remaking few nights. We then checked out and went to an amazing (truly pet friendly) hotel, the Stay Pineapple.
I filed a claim with Expedia, who did try to help us. Unfortunately, the Cartwright'management refused to issue any refund.
If you have a dog, go elsewhere!

Leisure Pet

10/10

Exceptional

06 Nov 2025

Jon

Staff was super friendly and helpful, room was clean, and nice big street-view windows. It's an older building but the furniture and bathroom were updated. I can forgive not having a fridge in the room.

Partner

10/10

Exceptional

05 Nov 2025

aaron david

Great place

10/10

Exceptional

03 Nov 2025

Robin

Clean room

10/10

Exceptional

02 Nov 2025

RyAnn

Comfortable bed. Nice shower.

Partner

8/10

Excellent

02 Nov 2025

Andrew

Room was nice enough, had all the amenities required.

Staff were pleasant.

8/10

Excellent

01 Nov 2025

April

Though the rooms are on the smaller side, the clever converted closet provides extra space to get ready each day. The hotel is cute, cozy, and incredibly convenient!

Business Self

10/10

Exceptional

27 Oct 2025

Camden

Great hotel

10/10

Exceptional

26 Oct 2025

Yesenia

This hotel was very charming! The staff were friendly and helpful. It was very clean and quiet. We felt safe during our stay. The best part, this hotel was so close to Chinatown and Union Station. Walking distance !! We will definitely stay here again!

Leisure Family

10/10

Exceptional

26 Oct 2025

Ngan Chi

Good staff and clean room

Leisure Family

10/10

Exceptional

24 Oct 2025

Donald

A good location. 5 minute walk to Union Square.

10/10

Exceptional

20 Oct 2025

Gregory

EXELLENT location boutique hotel

Great location . Central location . Older hotel . Clean ,. Functional . Good rates . Would stay there again for sure .

Partner

8/10

Excellent

15 Oct 2025

Robert

Clean room, friendly staff

6/10

Pleasant

13 Oct 2025

Stuart

This is a tired property with finishes refreshed. While the bathrooms and some surfaces seem to have been updated, the walls/doors/woodwork are in mostly dreadful condition. The bed was decent. There is no ac (usually not needed in SF) but opening the windows exposes you to the usual nighttime screaming and shouting that is common to the street life on Sutter Street. The front desk staff were fine, but the extended family hanging out at the tables near the front desk may or may not be to your taste. Coffee machine in room did not work properly, the pods exploded and created a big mess. So, in the end, I got a reasonable good sleep, but would not recommend this hotel.

Leisure

10/10

Exceptional

13 Oct 2025

Tatyana

I like friendly staff, great location, clean rooms.

Leisure Family

8/10

Excellent

11 Oct 2025

Celeste

Staff were pleasant

Leisure Partner

8/10

Excellent

11 Oct 2025

Kelley

GREAT LOCATION

Quaint, restored boutique hotel, dark hallways, small room. Furniture very nice, bed adequate. Smelled good, very clean. Only coffee in the mornings. GREAT LOCATION!

Partner

2/10

Poor

11 Oct 2025

Juan

I need my money back. This is a torture

Leisure Family

6/10

Pleasant

09 Oct 2025

Vilma

Never stay here again!

Room was awful. It was dusty and there were flies on a daily basis. I know not to stay there ever again. The room was small. Overall the place was not to my liking. I will NOT recommend this place to any friends/family. Only thing positive was the location.

Friends_and_family Family

8/10

Excellent

07 Oct 2025

Darlene

Nice location. Central

Self

10/10

Exceptional

06 Oct 2025

M L

Central location, close to restaurants, transportation

Leisure Self

10/10

Exceptional

06 Oct 2025

Jash

Excellent location, nice rooms

Leisure Self

10/10

Exceptional

05 Oct 2025

Jean

Great

Leisure Self

10/10

Exceptional

02 Oct 2025

Harold

Our room was clean and comfortable. Luckily I have more mobility than a few months ago or there could have been an accident. The bathroom is so small and cramped it was a bit frightening to get in and out of the shower. Everything we needed was there- it just took some contortion to get around the toilet and into the shower. Sorry to be so picky, but I had hip replacement 2 years ago and I would have been extremely frightened to navigate that bathroom a few months ago.

Partner

10/10

Exceptional

01 Oct 2025

Jesse S

Was excellent experience all together

Partner

8/10

Excellent

01 Oct 2025

April

The room is definitely on the smaller side, but it was comfortable and functional, so I really can’t complain. The shower was also compact but surprisingly refreshing.

My only real frustration was the lack of easy access to fresh water and ice. There’s no self-serve option, so you have to request ice from staff—and depending on who’s on duty, the response can range from helpful to hesitant. As someone who goes through a lot of ice, that was a bit inconvenient. A mini fridge in the room would have also been a nice touch, but it wasn’t a deal-breaker.

Love the convenience to parking (it’s close enough), restaurants, and shopping!

Business Self

10/10

Exceptional

30 Sep 2025

Molly

Property was clean and updated. Bed was very comfortable. Room was small but comfortable and loved the old charm and history of the building. Wish there was a fridge in the room but besides that, everything was great.

Leisure Partner

4/10

Poor

28 Sep 2025

Blanca

Unfortunately our room was really dirty. Bathtub was moldy and towels were actually really filthy. We checked I pretty late and as tired as I was I didn’t think it was appropriate to be disturbing anyone that late. We stuck with it but we will never be back.

6/10

Pleasant

28 Sep 2025

CLYDELLE ROSE

The location is very convenient — close to everything you need. The staff were great and very helpful. However, the building itself could really use some major improvements.

Leisure Self

10/10

Exceptional

28 Sep 2025

Ramon

Great

10/10

Exceptional

24 Sep 2025

Robert

Clean room
Kept up
Nice staff

Leisure Family

8/10

Excellent

24 Sep 2025

Sean

The staff were helpful, courteous and friendly. The hotel and lobby were really impressive, clean, trendy and spacious. My room was great, clean and the bed was very comfortable.

Leisure Self

10/10

Exceptional

24 Sep 2025

Josh

small room

Business Self

8/10

Excellent

21 Sep 2025

Betania L Acosta

Beautiful decor inside the property and very clean. Attentive and friendly personnel. Rooms are on the small side.

Business Self

2/10

Poor

19 Sep 2025

Jim

Terrible nasty unsafe dirty

Leisure Pet

8/10

Excellent

17 Sep 2025

Nicholas

We made a mistake and accidentally got a room at Union Square Plaza hotel. It was a nightmare and we quickly changed to the Cartwright. So much better! It had A/C for one. It’s older but it’s kept up well. The rooms are smaller and somewhat in need of updating but compared to what we came from it was paradise! Got us in early and everything was fairly enjoyable. If you’re looking for a place to stay downtown that won’t cost $5k, you should consider it.

Business_and_leisure Family

10/10

Exceptional

17 Sep 2025

Kathia

all good :)

10/10

Exceptional

14 Sep 2025

Karine

My room was the 303, perfect! It was in the back of the hotel. I couldn't hear any noise coming from the street or the traffic, I had amazing 5 nights of sleep. The room was super clean, comfortable, with a good space and the bed was something else! I really recommend this hotel if you wanna have a good time in San Francisco. It is close by everything, the cable car just cross right in the corner.

Leisure Pet

10/10

Exceptional

10 Sep 2025

Isabella

Good location

Business Self

8/10

Excellent

10 Sep 2025

Janine

Clean room.

8/10

Excellent

09 Sep 2025

Srikanth

Good

Business Self

6/10

Pleasant

08 Sep 2025

David

The room was spacious enough for the age of the building (keep this is mind, everything is smaller in old city buildings). Housekeeping came in every day and left the room looking great. The location is the best part; close to a BART station and with many bus lines nearby. There are many businesses within walking distance. Great common areas, but some of the rooms had mold that was visible on the walls of the room and the bathroom. This was an issue for me and after communicating with the staff, they moved me to a different room which was a much better option. The air conditioning unit in the first room also needed some cleaning as well as the windows. The staff is very friendly and always willing to help if you need something.

Leisure Friends

10/10

Exceptional

08 Sep 2025

RyAnn

Staff was accommodating when we needed a late check out. Very comfy bed, a lot of towels and the body wash smelled good! We ate at nearby Jasmins and their chicken katsu was delicious, the women there were very sweet also.

Leisure Partner

10/10

Exceptional

07 Sep 2025

Monica

Super friendly staff. Really good food options around

Leisure Family_with_children

8/10

Excellent

07 Sep 2025

John

Thin walls. Even for a weeknight it was a bit noisy even though I asked for a quiet room in the back of the building. I could hear all of my neighbors.

10/10

Exceptional

05 Sep 2025

Verified traveler

It was quiet and I like the vibe of the hotel, such a convenient location!

Leisure Self

8/10

Excellent

04 Sep 2025

Zain

Friendly staff, not the cleanest bedding

Arrived at the hotel past midnight due to a late flight. The staff was so kind as to keep the door unlocked for my arrival. Got in the room and immediately fell asleep on the bed. Woke up the next morning and realized that my head had been on a blood stained pillow case the entire night. That’s kind of gross, to be quite honest.

6/10

Pleasant

04 Sep 2025

Donald

Location good

Business_and_leisure Partner

10/10

Exceptional

02 Sep 2025

DeWan

This hotel is walking distance from the train station and multiple restaurants. The room was small but clean and perfect for one person.

Leisure Self

4/10

Poor

01 Sep 2025

Julia

The hall and my room smelled very musty, so much so that I was worried that there was mold. I bought Lysol from the Walgreens across the street but it didn't help. There were black spots at the base of the shower and around the window AC unit. I took out the filter screen of the AC unit and it was filthy. When I showed it to the 2 employees at the front desk, one was rude saying he had no idea when he could get me a new one because he'd have to call \"engineering\". The second man was nicer, took the filter, and said he'd take care of it. When I returned to my room later that day, there was a filter in the AC unit again. I don't know if it had just been vacuumed or if it was new. Regardless, I didn't use it again. The first night, it was so noisy outside in the neighborhood that I had to turn on the AC fan to try to sleep (white noise) but the fan was so loud that sleeping was quite the challenge. The room was small but what I liked were the shower and towels. Every employee except the one mentioned above was very friendly. The price was right, but I would only suggest people looking for a youth hostel type accommodation to stay here.

Leisure Self

8/10

Excellent

01 Sep 2025

Eva

I stayed for a solo trip for a weekend and it was the perfect fir for me. I loved the little coffee, tea and water station they had for their guests and the staff was very friendly. The rooms are small and clean. The walls are thin and you hear other guests but it was still okay and didn't impact my sleep.

Leisure Self

8/10

Excellent

31 Aug 2025

Jill

Clean, simple hotel. Rooms were quite small, but comfortable. I probably wouldn’t stay again as I prefer more space in a room.

Leisure Family

10/10

Exceptional

27 Aug 2025

Robert

Great staff... great location... a truly classic San Francisco experience