InterContinental Mark Hopkins

United States , San Francisco Area - CA
SAN FRANCISCO, 999 California Street
Show on Google | Map

100 reviews shown

10/10

Exceptional

05 May 2026

Andres Alejandro

Top of the mark nice, great breakfast

Family

6/10

Pleasant

05 May 2026

Nadine

I have been staying at the intercontinental here for the past few years and this year it is totally gone downhill. They took away the coffee machines in the room. They took away the mini bar and fridge. Actually, they left the fridge and they kept it locked. They also took away the club level. So I don’t think I will be returning for those reasons.

Self

8/10

Excellent

03 May 2026

Chris

Ice machine put on our floor. When going to the Top of the Mark after our show. Waiters ignored us until I flagged one down and was promptly told I had to order at the bar. Outside of those mishaps, the property is wonderful and conveniently located.

Partner

10/10

Exceptional

02 May 2026

Mike

Didn’t eat there.

Family

4/10

Poor

01 May 2026

Julian

Self

10/10

Exceptional

27 Apr 2026

Thomas

Excellent in every regard.

10/10

Exceptional

27 Apr 2026

Susan

Wonderful stay.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

ROBYN

Polite staff.

Partner

6/10

Pleasant

26 Apr 2026

Ray

Hoyewas good for a single night stay prior to a morning flight. Room seemed old with holes in the walls. Bathroom fixtures were front 80’s . Clean and convenient access to the airport.

10/10

Exceptional

25 Apr 2026

Burton

Amazing stay—the views and vibe of San Francisco’s golden age was alive and well. The room was clean and tastefully decorated. Staff friendly and professional. Wish there was coffee in the room, but the room service was excellent, as well.

Partner

10/10

Exceptional

24 Apr 2026

Mark

Beautiful property!

Partner

10/10

Exceptional

24 Apr 2026

Marina

It’s buce and cosy. I would say older SF hotel but in a good condition with great rooms and bathrooms. I always stay there when in SF

8/10

Excellent

23 Apr 2026

Lars

The rooms are very dates but the bed and the linens are very comfortable, I also love that you can actually open the windows a little bit so you can get fresh air in the room.

Self

10/10

Exceptional

21 Apr 2026

Kathryn

Clean rooms, good location, nice bar at night

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Yumara

Loved the location

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

Joseph

My first time staying here and it did not disappoint. The staff went the extra mile to accommodate us late at the Top of the Mark. Outstanding.

Partner

2/10

Poor

19 Apr 2026

Sean

This place is run down. Wallpaper peeling on the hallways, rooms are old and run down, not worth the price they change. Will not return.

Partner

8/10

Excellent

19 Apr 2026

vivian

Historically charming and perfectly located for my needs, I was pleased with my choice. The quality of the old hotel still shines through in so much of the design and architecture. Staff in both restaurants seemed overworked and testy, but the atmospheres were worth it. My safe didn’t work and the refrigerator was locked - old mini bar - which disappoints when one has leftovers. No lobby bar.

Self

8/10

Excellent

15 Apr 2026

Mark

The room was spacious and clean, with great views (I was on the 7th floor). Only negative was that the shower took a very long time to get warm/hot.

Self

6/10

Pleasant

11 Apr 2026

Anthony

There was nothing in the room except 2 water glasses in the bathroom. The complementary coffee downstairs was weak (and fake cream). No store to buy sodas etc. (just a vending machine). Front desk people were friendly but didn't even know the closest location to buy real coffee and a bagel. Not staying there again.

Partner

10/10

Exceptional

09 Apr 2026

Todd

It’s a landmark yes, but the staff hoist the experience over the top.

Self

10/10

Exceptional

07 Apr 2026

Ryan

Room was very nice, and clean. I loved the location. The only thing they could work on is the rooftop bar. Very friendly service but the cocktails we got were not very good.

Partner

2/10

Poor

06 Apr 2026

jasvinder

Would never book intercontinental if this is the new standards. No Amenities in room dated hotel need refresh staff and management don’t know what hats happening both tell you different things property is under renovations not stated on Expedia

Partner

8/10

Excellent

05 Apr 2026

Jose

Traveled with my family of 4. Old and charming building and very friendly staff. Not suited for families with small children, especially if you need a refrigerator as they don’t offer one. We had to put milk in the ice bucket with ice so it wouldn’t go bad. They offered full sized beds, not queen sized. Parking was $77 per night (ouch). But the view from the 8th floor was very nice.

6/10

Pleasant

02 Apr 2026

Douglas

If you’re not used to staying in historic hotels with limited amenities might give this one a pass. It needs a reno badly (2026 review.) The location in Nob Hill was excellent tho.

10/10

Exceptional

01 Apr 2026

Jerome

Beautiful hotel. Hotel room was quiet, excellent view, great location. Hotel staff was professional and attentive.

Partner

10/10

Exceptional

31 Mar 2026

Mark Anthony

Great hotel

10/10

Exceptional

30 Mar 2026

Julie

Clean room. Staff is great

Partner

8/10

Excellent

29 Mar 2026

Briana

Great views and perfect place to stay on top of Nob Hill.

10/10

Exceptional

25 Mar 2026

Carina

Beautiful Historic hotel! The Bar on the top floor we had the best waiter ever made our evening Spectacular.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Janine

If you're searching for a sleek, modern hotel, this isn't it — but if you appreciate old-world character, you might feel right at home. We first stayed here about 10 years ago and loved it. Returning recently, I think the place will soon need a refresh. The beds were comfortable, the staff were welcoming, and you can actually open the windows for fresh air. Top of the Mark is a must at sunset, the food there is amazing. One small gripe: the complimentary morning coffee in the lobby is a nice touch, but there was no tea option. Worth knowing if you're a tea drinker. Overall, a pleasant stay.

Partner

10/10

Exceptional

16 Mar 2026

Kyra

Just returned from my second annual birthday overnight at the Mark Hopkins. I'm a Bay Area native who grew up in the East Bay and attended high school in San Francisco. I had a few high school dances at the Mark. I knew what the Top of the Mark was long before I could have legally been admitted - it's a local legend. As a child and youth I held the firm conviction that anyone who actually stayed at the Mark Hopkins had it made in life. So on my 50th I decided to make that happen for myself. My husband and I liked it so much that we returned for my 51st. I intend for this to be a yearly tradition going forward. Beautiful, iconic building, fabulous, attentive staff, and jaw-dropping views. What's not to love?

Partner

8/10

Excellent

15 Mar 2026

Gregory Alan

Have stayed here multiple times and been consistently satisfied. Location is my favorite in SF. Staff is always attentive and room service and housekeeping are always excellent. Bed was not comfortable, mattress was quite saggy and unsupportive. Cold water pressure in bathroom sink was poor.
.

8/10

Excellent

14 Mar 2026

Damien

Nice area and hotel has lovely charm to it. Large room at front but faces onto traffic/team line and windows are very thin and both those and the blackout blinds could do with being updated - ask from a room at the rear of hotel for a better sleep!

Self

8/10

Excellent

12 Mar 2026

James

The lobby seemed simple and not as luxurious as I expected

Partner

6/10

Pleasant

11 Mar 2026

Jeff

such a shame. understaffed, everything needs an uplift. rooms have no power, tv service is like a motel, etc etc.

4/10

Poor

11 Mar 2026

Martha

The hotel cleaners were exceptional but the hotel is in need of a major refresh. The decor is outdated, no mini fridge available, and the bathroom has no storage at all. The plumbing fixtures were old and the tv was older than my teenage son. The staff were very friendly and helpful (except when I asked the front desk about food storage for our early morning excursion when the hotel agent snapped at me) but unless I am trying to stay somewhere with an “antique” designation, I would not stay here again. Last time I was here was 15 years ago and the Mark Hopkins has not advanced since then. I was disappointed.

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Frank

very friendly staff, both at reception and in restaurant

Partner

10/10

Exceptional

08 Mar 2026

Meghan

Absolutely fabulous staff from the front desk to the waiter at the restaurant. The rooms were lovely too! And the location in SF was safe, clean and close to Chinatown. We will definitely be staying there again. It’s Luxury hotel at average SF hotel prices.

Friends_and_family Family

6/10

Pleasant

06 Mar 2026

Ajeet

Although the hotel is historical, I thought it was outdated and rundown. I was surprised at how old everything was. Room was pretty clean, but seriously outdated. Needs a big renovation!

Friends

10/10

Exceptional

04 Mar 2026

Lorin

The staff always makes it! Thank you Raffy for all of your help!

Partner

4/10

Poor

04 Mar 2026

Morgan

I was charged 100 more dollars than in should have been.

8/10

Excellent

02 Mar 2026

Elissa

Great classic hotel but may need to make some upgrades soon

10/10

Exceptional

01 Mar 2026

Michelle

We LOVED this place. The staff was so lovely and welcoming. The breakfast buffet rocked! The location was adjacent to the Old part of town, yet quiet. Very walkable. Our room was really nice and so was the pool. If you are staying in Hoi An, this is a great boutique hotel.

Partner

10/10

Exceptional

27 Feb 2026

Sean

A little dated but the staff was amazing

6/10

Pleasant

15 Feb 2026

Dale

The hotel was in okay condition, rooms are tired with little to no additional power by the beds other than for the lamp and clock. No coffee or water in the room, you had to go to the lobby if you wanted either of these items.
Seemed to be light on staff, called for room service multiple times before someone answered and we'd tried to call the front desk before arrival to request early checking and no one answered on 4 separate occasions. Ordered room service for breakfast, oatmeal, eggs Benedict and 2 latte coffees, almost $100 with this that and the other added. Way too expensive. - Disappointed and won't be rushing back.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Daniel

Room was clean. Staff was courteous. Beautiful view from the room. Thankfully, a very short, relatively flat walk from the show I went to at the Masonic.

Leisure

6/10

Pleasant

13 Feb 2026

RICH

The room and service were great. I requested a itemized bill. They said they would send to my email. never got it. then the fun began. Every phone number I tried no one answered. web site number 415-392-3434 5 days no answer. Other numbers I end with a friendly bot named Joyce.

Leisure

6/10

Pleasant

10 Feb 2026

Andres Fuentes

This hotel needs renovation. Room’s carpet seems old and full of stains. Just ok, could improve

10/10

Exceptional

07 Feb 2026

adriana

Incredible experience and lovely staff, we got in a bit early and they acocmodated us with earlym check in. The food at the restaurant was fresh and healthy meal options were available. The had daily free coffee until 1030 am which was also a nice touch. The location is also unbeatable right at the top of the hill. It was in the middle of everything and easy to walk or take an uber/cable car.

Partner

10/10

Exceptional

03 Feb 2026

Ben

Staff was great and the accommodations were good. It's an older building, but that's part of the charm!

Business Self

8/10

Excellent

02 Feb 2026

PENNINGTON

Needs an upgrade

6/10

Pleasant

01 Feb 2026

derek

Needs updating

Business

8/10

Excellent

28 Jan 2026

Victor

Dated and in need of something fresh.

Partner

8/10

Excellent

27 Jan 2026

Amar

Overall good stay.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Jong-Min

Everything was good.

10/10

Exceptional

24 Jan 2026

Gary

Great hotel in a great spot!

8/10

Excellent

24 Jan 2026

joaquin

Staff was courteous.

10/10

Exceptional

22 Jan 2026

Igor

Very impressed with everything. Problems were quickly addressed. Breakfasts were great. Rooms are clean and roomy. Nice views. Excellent location. The only negative was unexpected $41 resort fee.

Business Self

10/10

Exceptional

22 Jan 2026

heather

Room was very clean and so beautiful as always….
Love the location… perfect night!

Leisure

10/10

Exceptional

21 Jan 2026

Jonathan

The Mark Hopkins is a classic and overall wears its 100+ year-old heritage well. True, some of its original opulence has faded with time and trends, but it's still a great place to stay, especially considering the very reasonable rates. The staff are friendly and professional and the Top of the Mark is still the best view in town. My only complaint is about the air handling in the rooms, which sounds like a jet engine every time it starts up.

Leisure Partner

10/10

Exceptional

21 Jan 2026

Robert

10/10

Exceptional

20 Jan 2026

Maryam

Easy check in and check out. Clean room. Loved getting drinks at Top of the Mark!

Leisure Family

10/10

Exceptional

18 Jan 2026

Lorin

Staff is wonderful! Thank you, Sal!

Leisure Partner

6/10

Pleasant

17 Jan 2026

Varun

Goodish hotel. Terrible internet, and not very clean also

10/10

Exceptional

17 Jan 2026

Craig

I loved my stay at the Nark Hopkins.. one of my better visits in San Francisco in recent years. Thank you very much for the great accommodations.

Leisure Self

8/10

Excellent

13 Jan 2026

Cindy

The room was clean, staff went above and beyond with great recommendations on local restaurants, and always with a great disposition.

Leisure Family

8/10

Excellent

10 Jan 2026

Cathy

Room was fine, clean. Hotel seems a bit rundown but was clean and nice staff. We went to breakfast buffet, which was okay but over $100 for 2 people so not a great value. Location was nice and safe but a nice, hilly walk to closest coffee shops.

Partner

6/10

Pleasant

08 Jan 2026

Cheryl

No complimentary tea, only coffee. No à la carte options for breakfast, except as in-room-dining. Wifi did not work very well. No treadmill in the gym. Staff were friendly, I easily got early check in. Was not busy when I was there.

Business

8/10

Excellent

07 Jan 2026

Jeffrey

Super friendly staff and room was perfect

Leisure Partner

6/10

Pleasant

06 Jan 2026

Donna

View not great, no refrigerator, coffee maker in room. Too expensive. Better hotels next door.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Gregory

We love staying at this beautiful historic hotel. Great staff and spotless room. Really enjoyed visiting the Top of the Mark as well. Beautifully decorated for holidays

10/10

Exceptional

05 Jan 2026

Kristine

Staff was friendly and professional

Partner

10/10

Exceptional

04 Jan 2026

Conway

Friendly staff, met all our needs, very conveniently located. Will come back again!

8/10

Excellent

02 Jan 2026

Cameron

Was just aight.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Adi

Friendly staff, spotless room

Leisure Partner

10/10

Exceptional

01 Jan 2026

Rodhmir

Clean room, great location, nice staff

10/10

Exceptional

01 Jan 2026

Reina

Vert

10/10

Exceptional

01 Jan 2026

John

Room was spotless, a bit tired but very comfortable in a good way. Staff was awesome!!

Self

6/10

Pleasant

31 Dec 2025

David

Staff was friendly, but the hotel is very dated. The room was ok, but again, it’s very old. As well as lacking basic amenities. For example there is nowhere to purchase a bottle of water, or anything else to drink. The front desk doesn’t even have any for sale.

Leisure

10/10

Exceptional

31 Dec 2025

Patricia E

Staff is terrific. Helpful and professional, well trained. Coffee delivered to the room in the morning at a time you specify. Bed was a comfortable refuge. The Mark is great. AND not as busy with tourists crowding the lobby like at the Fairmount across the street.
Only disappointment was the hotel bar “Top of the Mark” was closed for special events every night. It was part of the reason to stay there. Sad. It’s a beautiful spot! Love the location.

Leisure Family

10/10

Exceptional

30 Dec 2025

Kris

The staff here are the best! Every employee we've interacted with, from the managers to the housekeepers, have been so friendly and bright. The culture of hospitality here sets this place apart. Also, loved the Top of the Mark! If you get Joe as a waiter youre in great hands!

Leisure Family

10/10

Exceptional

30 Dec 2025

Lyndsey

Absolutely loved staying here, would recommend and would definitely stay again. Very cosy room with super comfortable bed, daily housekeeping and great staff. Overall fairly quiet, didn’t hear any other guests but the windows are a little on the thin side so I’d recommend ear plugs if you’re a light sleeper and ask for a room away from elevators. Enjoyed having a robe which can be requested from house keeping. Free coffee available in reception on a morning and there’s also a water bottle refill station. Area is lovely, felt very safe, cable car passes right out the front. One thing to note is the hotel is at the top of the hill so it’s steep few blocks if you’re coming up from Union Square!

Leisure Self

10/10

Exceptional

28 Dec 2025

Jin

Nice hotel, good location. The staff is very nice and the hotel and our rooms are clean.

Leisure Family

10/10

Exceptional

28 Dec 2025

Gina

Great price for one of the swanky Union Square hotels. Staff was awesome.

Leisure Friends

10/10

Exceptional

23 Dec 2025

Jay

Service amazing, friendly security always greeting you whether you’re going or coming. Let us check in 3 hours early. Room was a clsssical old room which was amazing!

Partner

6/10

Pleasant

23 Dec 2025

Christine

Was not pleased with disposition of check in clerk. Not the way to be greeted!

Leisure Partner

10/10

Exceptional

22 Dec 2025

Robin

Love the Mark Hopkins! Has a very elegance vibe to it. Staff and rooms are great! Top of the Mark views are outstanding and the locations at the top of Nob Hill is magical!

Leisure Self

10/10

Exceptional

21 Dec 2025

Paula

We had such a wonderful Thanksgiving stay! We could see the Golden Gate Bridge from our room as well as a fantastic view of Grace Cathedral. Our bed was so comfortable! Overall a fantastic place to stay when visiting San Francisco (and I’m a native!).

Leisure Partner

6/10

Pleasant

21 Dec 2025

Sonia

The staff at reception was okay. Housekeeping knocked on the door at 9 am on a weekend! That was very rude. The room was clean but the bed was so uncomfortable. It dipped in the middle and made it very hard to relax.

Coffee in the lobby ran out at 9:30 am and it took 30 minutes to get a new refill.

The elevators were very slow and very full. Even if it stopped on our floor, it took almost a half hour to get in because it was always full. We opted to carry our luggage up the stairs (two flights) to check in because of the amount of time it was taking.

I’ve stayed here in the past and this is the most chaotic. Maybe it’s because of the holidays.

We were disappointed that the Too of the Mark no longer served Snday brunch.

Leisure Family

10/10

Exceptional

21 Dec 2025

Cyrus K.

Great service. Since it was in Christmas, carols were hit

10/10

Exceptional

21 Dec 2025

Diane

Excellent property at the top of Nob Hill. Must stay at least once in a lifetime.

Leisure

6/10

Pleasant

21 Dec 2025

Kasiraja

Was there for leisure , did not use business facility

Leisure Family

10/10

Exceptional

21 Dec 2025

Richard

I did not have breakfast. The room was nice and clean - spacious

Partner

10/10

Exceptional

20 Dec 2025

maria

Wonderful experience! The staff was very friendly and professional.

Partner

10/10

Exceptional

20 Dec 2025

Amy

Very courteous staff and our room was ready early

10/10

Exceptional

19 Dec 2025

lori

Staff was friendly and helpful

Friends_and_family Family

8/10

Excellent

19 Dec 2025

Indigo

The bed and quality linens was the star! Staff were very congenial and accommodating and the bathroom immaculate. I enjoyed immersing myself in the atmosphere and ambience of a golden past era, especially views from top floor. I specifically wanted that old world experience and the decor didn't disappoint. My only discontent was the food and the not much value proposition on pricing restaurant. Brunch price changes daily! I sense there may be some financial distress and need to upgrade without sacrificing image. I hope IHG can do that. Mark Hopkins is an icon

Business_and_leisure Family

10/10

Exceptional

17 Dec 2025

Patrick

Great historic hotel

Partner

10/10

Exceptional

16 Dec 2025

Querube

Beautiful classy hotel. The staff is amazing and their hospitality made us feel so welcome.