Name: InterContinental Mark Hopkins
Address: 999 California Street, San Francisco, 94108, US

InterContinental Mark Hopkins

San Francisco Area - CA · United States

999 California StreetView location

100 reviews shown

10/10

Exceptional

04 Aug 2026

Jason

Wonderful hotel. I would recommend to anyone. Amazing location.

2/10

Poor

04 Aug 2026

Azadeh

I expected much more from this hotel, especially considering the price.

The room lacked even the most basic amenities. There was no coffee maker, no complimentary bottled water, and the minibar/refrigerator was locked, so we couldn’t even store our own food or drinks. When we asked the staff, we were told they were planning to replace the refrigerator, but no alternative was provided.

The biggest concern was the bathroom. We noticed several black spots around the shower area that appeared to be mold. We reported this multiple times. The staff insisted it was the granite, but the spots were only present around the shower and shampoo niche, not throughout the rest of the stone, so that explanation did not seem convincing.

More importantly, the communication was very poor. After reporting the issue, no one ever followed up with us to explain what had been done or reassure us that the bathroom was safe. Each time, we had to go back to the front desk ourselves to ask for an update.

Overall, the level of service and the condition of the room did not match the price of the hotel. Unfortunately, I cannot recommend staying here.

6/10

Pleasant

04 Aug 2026

christopher

Located in a very good area of San Francisco. However, the staff is rude, not helpful, and condescending. Not the kind of service you would expect from the Intercontinental!!!

10/10

Exceptional

03 Aug 2026

Juliet

Beautiful historic hotel. Great location with friendly, helpful staff. Bed was very comfortable. Loved enjoying a cocktail at The Top of the Mark.

4/10

Poor

01 Aug 2026

John

Historic property that unfortunately has become quite dated and now is a little rundown.

8/10

Excellent

31 Jul 2026

David

We have stayed here many times, always requesting a room with a view of the Grace Cathedral and Golden Gate Bridge. The views are stunning. The only improvement could be cleaner windows. Ours were almost too dirty to see out of. the same was true of the wonderful bar, Top of the Mark. Again, high fives to both the room, its cleanliness, and especially the housekeeping staff who always seemed to know when we came and went. The food and drinks and service at the bar were excellent, pricey as you would expect for the location. The morning buffet was also excellent with a full range of hot and cold food items. Service was excellent. During our stay the hotel had repeated problems with an elevator, at times being down to one for 17 floors. Hopefully, they will fix this. The hotel is located at the top of Nob hill with numerous public transit options in all directions, including the iconic cable cars. The hotel also arranged a car service for us to go to the airport, putting the bill, tax and tip on our room. Nice. We plan on staying here again on our next trip.

10/10

Exceptional

29 Jul 2026

Ciaran

Clean and friendly staff

8/10

Excellent

29 Jul 2026

Trhea

It’s a beautiful historic hotel with a fantastic location and staff. We loved our stay and would return. However there are things I wish I’d know beforehand. Most importantly, there is a line to use elevators in the evenings, especially on weekends due to patrons of Top of the Mark. The wall paper was peeling in places and the bathroom water faucet wouldn’t turn off. Could use better maintenance but it is 100.

10/10

Exceptional

28 Jul 2026

Gabriela

10/10

Exceptional

28 Jul 2026

Catherine

Loved the old hotel and the Top of the Mark. The view is unreal. The hotel was centrally located for what we needed to do.

10/10

Exceptional

27 Jul 2026

Z. John

no breakfast or mini-fridge

10/10

Exceptional

25 Jul 2026

Ellen

Beautiful and comfortable rooms. Great location! Excellent staff. We will be back!

10/10

Exceptional

25 Jul 2026

Erika

The hotel surpassed all my expectations. The staff was welcoming and accommodating right from the moment we checked in. The room was clean. The breakfast selection was great. The view from our room and from The Top Of The Mark were Spectacular.

10/10

Exceptional

24 Jul 2026

Justin

great place to stay. definitely will come back to this hotel in the future

10/10

Exceptional

23 Jul 2026

Kathy

Great location, lovely iconic hotel near cable car and central to Union Square.

8/10

Excellent

20 Jul 2026

Louise

Great location, spacious rooms and lovely bathroom. Helpful staff
Only 1 dressing gown in room that wasn’t replaced once used
Expensive room service delivery charge

Partner

10/10

Exceptional

20 Jul 2026

Gregory

I love the style of the building. The beds were comfortable and room service was great. It’s a great place to stay. It would be nice if elevator service was faster, but that said, I keep coming back.

Friends

4/10

Poor

20 Jul 2026

Claudette

The front desk was not helpful . The staff seemed unhappy . No smiles. The hotel was very old and run down. The furniture in the room were broken. The bathroom was super small and the sink was leaking with patches of wallpaper glued to the wall I order to coverup damages.

Friends

4/10

Poor

19 Jul 2026

Hooman

Prior to our arrival, I called the front desk 3 separate times to advise that we would be arriving early and to request an early check-in. On each occasion, I was assured that this request would be accommodated.

However, when we arrived at approximately 2:00 PM, the front desk agent informed us that early check-in was “absolutely not” possible and that we would need to wait until the standard 4:00 PM check-in time, despite our prior requests. This was particularly disappointing because we had originally requested a 12:00 PM check-in and were led to believe arrangements had been made.

The agent then stated that we were receiving a complimentary room upgrade with a view. In reality, we had already paid for a room category that included a city view. Furthermore, we had specifically hoped for a view toward the North Bay, but were instead assigned a room overlooking the city to the south. Presenting this as a complimentary upgrade felt misleading and created the impression that the hotel was providing an added benefit when, in fact, it was not.

as a high-end hotel, it is concerning to encounter staff who appear either inadequately trained or willing to make misleading representations to guests. Greater transparency, better customer service, and more accurate communication would significantly improve the guest experience.
The extra $40 resort fee that they charge was never disclosed to us. We request this to be refunded by Expedia pls as it was anther deceiving detail left out.

Partner

6/10

Pleasant

19 Jul 2026

Stephen

The big problem was the fitness center.
It had no treadmills. I have never seen a hotel gym without one.

Self

10/10

Exceptional

19 Jul 2026

Dr Jay

Wonderful

6/10

Pleasant

17 Jul 2026

Jovany

To expensive for what its worth to many hidden charges

Family

10/10

Exceptional

15 Jul 2026

Peter

Wonderful room which they made available for us early as we had come in on early flight.

Great views.

Top of the Mark, as always a fantastic night.

Partner

10/10

Exceptional

14 Jul 2026

Judy

Loved the entire experience!

Friends

10/10

Exceptional

13 Jul 2026

Raquel

Ice machines were not working, otherwise a perfect stay

Partner

10/10

Exceptional

12 Jul 2026

Makiko

Always a classy hotel with great service. Got upgraded to a Presidential suite( but no access to living room) and enjoyed a nice bath! Coffee delivery for $10 was nice.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Marisela

Wish we could have stayed longer! Amazing service and location.

Friends_and_family Family

4/10

Poor

10 Jul 2026

CINDY

I booked this hotel because of the location AND the brand name- InterContinental. However, this hotel left me incredibly disappointed and I am now actively telling everyone I know NOT to stay here. The hotel appears fancy at first glance, but the rooms and service tell another story. The furniture is sparse and a little run down . . . and there is NO COFFEE MAKER or tea kettle. And, the refrigerator is LOCKED and not available for use! When I asked the front desk staff, I was informed that \"management\" decided that guests should not have any coffee maker, hot water or refrigerator available to them in their rooms and instead must purchase a $30 pot of coffee through room service. They did offer \"free\" coffee downstairs during early morning hours. It was freezing cold during our time there, and all I wanted was to be able to enjoy a cup of hot coffee or tea before braving the weather each day. Further insult was the fact that the elevators ran very slowly and were often full so we had to wait 10 mins. at times to get to and from our room. And requesting slippers and a second robe was easy but receiving them, not so much. Management, you need to get your poop together and offer guests these very basic items that you can find even in the cheapest hotel! (BTW, the Fairmont next door has Nespresso machines in their rooms.) InterContinental, you should be embarrassed to have your name on such a poorly-run hotel!

Partner

10/10

Exceptional

10 Jul 2026

Manuel

Clean room. Great property

Partner

2/10

Poor

09 Jul 2026

MELANIE

The staff is excellent, I want to say that first, they are not reflected in this review in anyway. This property has a major issue with pricing transparency and hidden fees- I don’t recommend them. What you see as your final amount on Travelocity is not what you pay if you drive a car. Travelocity said: $267.93, hotel charged: $364.07- there’s a $96.90 fee for parking. There are no microwaves or refrigerators in the rooms and they’re not available. Ice machines are broken on most floors. Property is undergoing renovations. While we were there, the hotel was doing fire alarm testing. For 15 solid minutes we had alarms and warning blaring in our room and then staff tried to enter our room without permission while we were in bed to “check to make sure the lights were strobing.” There was no apology for barging into my space. The restaurant is also way over priced- $30 for an American breakfast of potatoes, eggs, bacon and toast- double the price of any local diner. Overall, just a lot of up charges. Hotel had very few patrons and I can see why. We won’t be going back. Beautiful hotel and amazing staff but the cons outweigh the pros.

Partner

10/10

Exceptional

09 Jul 2026

Arleda

The room was very spacious and the bed was a dream.

Partner

8/10

Excellent

06 Jul 2026

The staff was definitely the highlight of the stay. Everyone was so helpful and friendly and kind —really great service. The hotel itself is quite old and the rooms are extremely dated. No coffee in the room no fridge. The bathroom is extremely tiny. It’s time for a renovation. The gym was extremely disappointing unfortunately probably wouldn’t stay there again.

Partner

4/10

Poor

06 Jul 2026

Michelle

This hotel is in desperate need of some TLC. My room smelled horrible and there were dark stains on the carpet. There is no honor bar or even in-room coffee. To top that off, the shower did not drain.

The lobby looks thrown together and the they don’t even have a gift shop, it is a little nook off the lobby with vending machines. It is really a shame that such a historic hotel in one of the beautiful areas in San Francisco has deteriorated so much.

10/10

Exceptional

06 Jul 2026

Rhonda

The food was spot on! Perfect location!

Partner

8/10

Excellent

06 Jul 2026

William

Great location. Parking is overpriced and difficult. Food was decent. Great historic property in SF.

Partner

6/10

Pleasant

05 Jul 2026

Youlan

The toilet flush button has broken off; I need to open the lid and pull up the flush mechanism manually.

Family

10/10

Exceptional

05 Jul 2026

Rita

Excellent location, quick check in, very clean and spacious room and we enjoyed the restaurant as well. Looking forward to our next stay.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Laura

We had an excellent stay here at the hotel on the 4th of july weekend. The staff and service were amazing. We had a wonderful experience and will be back!

10/10

Exceptional

02 Jul 2026

Charles

Great location! Very easy to

6/10

Pleasant

30 Jun 2026

Aaron

The hotel, and our room in particular, was pretty beaten up. The wallpaper was peeling, window was extremely dirty, and the furniture was pretty dinged up. For around $500/night, I expected a little bit better quality of the hotel/room. The front desk staff seemed more interested in talking amongst themselves than being helpful to guests. I will not be staying here again and would recommend for that price others look elsewhere.

Partner

8/10

Excellent

29 Jun 2026

JULIA

Wayne, our server, was the best!!

Partner

4/10

Poor

29 Jun 2026

Regina

Hotel is old and not well maintained. Staff are friendly. For the price there are better options out there

Partner

10/10

Exceptional

28 Jun 2026

Alessandro

Excellent Location beautiful old hotel

Family

10/10

Exceptional

28 Jun 2026

Eric

Great hotel! I will be staying here again.

Partner

8/10

Excellent

27 Jun 2026

Beau

Stuff was great, hotel was clean and nice. Only minor complaint, no fridge or coffee maker in room. They offer coffee delivery to roool in the morning for a fee, but didn't know until it was too late to order. This was new since the last time we stayed. It would of been nice to know before hand. And luckily we didn't need the fridge this time, but we did have need of it in the past. Hopefully it was a temporary thing. But overall, we always have a good time at this location.

Partner

10/10

Exceptional

24 Jun 2026

Kimball

Love the history of this amazing hotel. And the Top of the Mark is the crown jewel for the City by the Bay. Simply beautiful.

Partner

10/10

Exceptional

21 Jun 2026

Ziyue

Decent room

Self

10/10

Exceptional

19 Jun 2026

Paul

Great location, classic hotel.

Partner

10/10

Exceptional

14 Jun 2026

rossana

Everyone working at the hotel was very polite, attentive and helpful. As a way to compensate for the “Nob Hill fee” we were offered 2 tickets to the Legion of Honor museum (which we used since we love it and we already had planned to go), 2 $10 credit toward food/beverage consumption at the restaurant and 2 bottles of water. It turned out that the credit was not per person, but per room!?
Our room was spacious, clean with a large and comfortable bed.
A plus to stay at this hotel (stayed 5 or 6 times, already) is The Top of the Mark, on the top floor of the hotel. You can dance your night away at the sound of weekly live bands while having a 360 degree view over san Francisco and the bay.

Family

6/10

Pleasant

14 Jun 2026

Ehren and Laura

Room was relatively clean, and it is an older, historic hotel so you know it has a lot of charm. Some amenities are not here such as no coffee in the room- they have free coffee in the lobby but no coffee makers. Also no refrigerator just a locked mini bar if you have leftovers or bring any travel snacks. The top of the mark is always fun, the views are outstanding, and such a cool spot, but overall the hotel lacks some pretty trucks amenities.

Partner

10/10

Exceptional

09 Jun 2026

Kenneth

like the location, service and ambiance, but room view could have been better, and of course trying to find a more inexpensive way to park the car....$100 a night gets costly..

Self

6/10

Pleasant

09 Jun 2026

Christopher

Great location
St

8/10

Excellent

02 Jun 2026

Erlini

Staff were helpful

Family_with_children

10/10

Exceptional

01 Jun 2026

Tristan

The staff were super nice and helpful and the room was amazing. The Top of the Mark is worth the money.

Self

10/10

Exceptional

01 Jun 2026

John

Always enjoy staying at the Mark Hopkins. It never disappoints!

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Kenneth

every thing was up to my expectations except parking was very high for overnight parking.....at 100 a night it does impact my considerations on where I stay in SF....

Partner

6/10

Pleasant

31 May 2026

Lina

Stayed here during a business trip and the hotel is gorgeous and has an amazing staff but lacked a few things that are a must for me.
1. There's no place to purchase any drinks or snacks besides room service or the restaurant/bar at the top. I've been to many hotels and there's usually a small (or big) store to accommodate hotel stayers. Nearest place to purchase not-so-overpriced-water is a store down the hill. My lazy self didn't appreciate the walk back up the hill haha.
2. The TVs have no Netflix or casting capability. I felt like I was back in the 90s with the scrolling tv guide on the screen.
3. Internet is free but there's no option to purchase a higher speed. You get what you get. As someone you enjoys playing pc games after a day of work, this was a no-go for me as well.
4. The AC isn't accurate, probably since the building and system is so old. My body requires cold temperatures that would freeze a normal person's toes off. The AC here would not get cold. I ended up sleeping with the windows open at night to get some cool air in.
Overall, if you want a beautiful hotel with amazing staff and you don't mind the above-mentioned things, this is the place for you.

Partner

10/10

Exceptional

29 May 2026

kirsten

this stay from check in to check out was phenomenal. the best staff (we love you sal!), location, top of the market afternoon cocktail, and overall experience - could not have topped off our trip more perfectly.

Friends_and_family Family

8/10

Excellent

25 May 2026

carlos martinez

Loved the location of the property. The hotel was clean, no complaints for the most part; however, I have a minor complaint, the windows' exteriors were not clean, so it was difficult to see the landscape around the hotel from the bedroom and from the restaurant downstairs.

Also, I didn't love that the Uber drivers couldn't access the parking lot in front of the hotel to pick us up as the weather wasn't the best. An Uber pick up takes a couple of minutes, didn't understand the policy. Waiting on the side of California street for several minutes wasn't great.

Partner

10/10

Exceptional

24 May 2026

Marie

Very comfortable hotel. Bed was top class. Slept like a baby!

Self

8/10

Excellent

23 May 2026

Steven

The rooms did not have a mini fridge or drinking water. Very inconvenient. Bed was super comfortable and staff was amazing.

Friends

6/10

Pleasant

21 May 2026

RICHARD

I thought the property was outdated. Minimal additional amenities. Nice staff

Friends

10/10

Exceptional

17 May 2026

Sandra

A beautifully maintained luxurious historical hotel . Clean, comfortable & so enjoyable

Friends_and_family Friends

10/10

Exceptional

17 May 2026

Osvaldo

Great property full of history breakfast so fresh and well done friendly staff highly recommend

Partner

10/10

Exceptional

14 May 2026

Jacek

Good value for money. Love this location

Self

10/10

Exceptional

14 May 2026

Lisa A.

Our bathroom was one of the nicest hotel bathrooms I've ever had. Spacious, good shower pressure, lots of towels, good toiletries.
Drinks at the Top of the Mark is always a lovely experience.
Our valet for bags was so kind. It was clear he has been there for many years and goes out of his way to make each guest feel special and taken care of. Long-term employees like him make a big difference to guests.
I love historic hotels and yours is one of the best.

Friends_and_family Family

10/10

Exceptional

11 May 2026

PATRICIA

Great hotel with tons of character. Loved the rooftop bar. Only disappointment was the limited breakfast menu and the fact that ypu could not order anything Ala Carte. For example, I wanted just a side of toast and bacon and they would not accommodate. You could only order a full breakfast.

Partner

6/10

Pleasant

10 May 2026

Ingrid

Perfect location and great history but the rooms are really in shabby shape, no hot water in the shower (just warm), no bottled water in the room, no coffee in the room, ice maker broken, no grab and go breakfast options. Overall needs some attention for sure

Family_with_children

6/10

Pleasant

10 May 2026

Ruud

+
The location is great, always has been. Have been here many times.
Spacious rooms.
Bed is the right size
-
They have stripped the rooms of all amenities:
No tea / no coffee maker / no fridge service / no fridge > nothing
The bedding is just sheets with something in between, no proper ‘duvet’ or similar

Self

10/10

Exceptional

10 May 2026

Ellora

It was great

10/10

Exceptional

05 May 2026

Andres Alejandro

Top of the mark nice, great breakfast

Family

6/10

Pleasant

05 May 2026

Nadine

I have been staying at the intercontinental here for the past few years and this year it is totally gone downhill. They took away the coffee machines in the room. They took away the mini bar and fridge. Actually, they left the fridge and they kept it locked. They also took away the club level. So I don’t think I will be returning for those reasons.

Self

8/10

Excellent

03 May 2026

Chris

Ice machine put on our floor. When going to the Top of the Mark after our show. Waiters ignored us until I flagged one down and was promptly told I had to order at the bar. Outside of those mishaps, the property is wonderful and conveniently located.

Partner

10/10

Exceptional

02 May 2026

Mike

Didn’t eat there.

Family

4/10

Poor

01 May 2026

Julian

Self

10/10

Exceptional

27 Apr 2026

Thomas

Excellent in every regard.

10/10

Exceptional

27 Apr 2026

Susan

Wonderful stay.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

ROBYN

Polite staff.

Partner

6/10

Pleasant

26 Apr 2026

Ray

Hoyewas good for a single night stay prior to a morning flight. Room seemed old with holes in the walls. Bathroom fixtures were front 80’s . Clean and convenient access to the airport.

10/10

Exceptional

25 Apr 2026

Burton

Amazing stay—the views and vibe of San Francisco’s golden age was alive and well. The room was clean and tastefully decorated. Staff friendly and professional. Wish there was coffee in the room, but the room service was excellent, as well.

Partner

10/10

Exceptional

24 Apr 2026

Mark

Beautiful property!

Partner

10/10

Exceptional

24 Apr 2026

Marina

It’s buce and cosy. I would say older SF hotel but in a good condition with great rooms and bathrooms. I always stay there when in SF

8/10

Excellent

23 Apr 2026

Lars

The rooms are very dates but the bed and the linens are very comfortable, I also love that you can actually open the windows a little bit so you can get fresh air in the room.

Self

10/10

Exceptional

21 Apr 2026

Kathryn

Clean rooms, good location, nice bar at night

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Yumara

Loved the location

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

Joseph

My first time staying here and it did not disappoint. The staff went the extra mile to accommodate us late at the Top of the Mark. Outstanding.

Partner

2/10

Poor

19 Apr 2026

Sean

This place is run down. Wallpaper peeling on the hallways, rooms are old and run down, not worth the price they change. Will not return.

Partner

8/10

Excellent

19 Apr 2026

vivian

Historically charming and perfectly located for my needs, I was pleased with my choice. The quality of the old hotel still shines through in so much of the design and architecture. Staff in both restaurants seemed overworked and testy, but the atmospheres were worth it. My safe didn’t work and the refrigerator was locked - old mini bar - which disappoints when one has leftovers. No lobby bar.

Self

8/10

Excellent

15 Apr 2026

Mark

The room was spacious and clean, with great views (I was on the 7th floor). Only negative was that the shower took a very long time to get warm/hot.

Self

6/10

Pleasant

11 Apr 2026

Anthony

There was nothing in the room except 2 water glasses in the bathroom. The complementary coffee downstairs was weak (and fake cream). No store to buy sodas etc. (just a vending machine). Front desk people were friendly but didn't even know the closest location to buy real coffee and a bagel. Not staying there again.

Partner

10/10

Exceptional

09 Apr 2026

Todd

It’s a landmark yes, but the staff hoist the experience over the top.

Self

10/10

Exceptional

07 Apr 2026

Ryan

Room was very nice, and clean. I loved the location. The only thing they could work on is the rooftop bar. Very friendly service but the cocktails we got were not very good.

Partner

2/10

Poor

06 Apr 2026

jasvinder

Would never book intercontinental if this is the new standards. No Amenities in room dated hotel need refresh staff and management don’t know what hats happening both tell you different things property is under renovations not stated on Expedia

Partner

8/10

Excellent

05 Apr 2026

Jose

Traveled with my family of 4. Old and charming building and very friendly staff. Not suited for families with small children, especially if you need a refrigerator as they don’t offer one. We had to put milk in the ice bucket with ice so it wouldn’t go bad. They offered full sized beds, not queen sized. Parking was $77 per night (ouch). But the view from the 8th floor was very nice.

6/10

Pleasant

02 Apr 2026

Douglas

If you’re not used to staying in historic hotels with limited amenities might give this one a pass. It needs a reno badly (2026 review.) The location in Nob Hill was excellent tho.

10/10

Exceptional

01 Apr 2026

Jerome

Beautiful hotel. Hotel room was quiet, excellent view, great location. Hotel staff was professional and attentive.

Partner

10/10

Exceptional

31 Mar 2026

Mark Anthony

Great hotel

10/10