Hotel Zelos San Francisco

United States , San Francisco Area - CA
SAN FRANCISCO, 12 4Th Street
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100 reviews shown

8/10

Excellent

13 Mar 2026

Andrew

Staff was friendly, rooms were clean and it's in a central location.

Self

10/10

Exceptional

13 Mar 2026

Jennifer

An updated, generously-sized room with a comfortable bed. We had an interior-facing room and it was very quiet. Valet parking was great. Very reasonable price. Would definitely stay again.

Partner

10/10

Exceptional

11 Mar 2026

Raynell

Close to things the hotel staff are so nice and cool

Friends_and_family Friends

6/10

Pleasant

08 Mar 2026

Miranda

It was alright! That’s about it.

Partner

8/10

Excellent

07 Mar 2026

Rafael

Friendly staff, clean room, well organized.

Self

10/10

Exceptional

01 Mar 2026

Sabrina

Rooms are great, location is very central and walking distance to shopping and restaurants. Around the corner from Bart & Muni.

Staff is very friendly.

Friends

6/10

Pleasant

28 Feb 2026

Sun Joo

The room was spacious with a fridge and a glass round table with two sofa like chairs. It would have been better to have a couch and a smaller table.
No coffee machine in the room

We were charged 40$ every night for coffee served in one floor from 7 am to 11 am only, the access to an ice machine, water fountain, and a gym.

Not much seating areas both inside the room and outside of the room. If you want to have some quiet time away from your crew, it is very inconvenient.

The location is great and the cleaning service was good.

Partner

10/10

Exceptional

25 Feb 2026

Rosalia

Awesome experience

10/10

Exceptional

24 Feb 2026

Angelo

Great staff , Cozy room , rooms were sound proof and the area is beautiful. 10/10

Partner

8/10

Excellent

22 Feb 2026

Mandy

Clean and friendly

4/10

Poor

20 Feb 2026

Christopher

Very long check in. After finally getting settled in our room, some other guests opened our room door with their key card. The front desk had double booked our room. We went out to dinner and other entertainment, but when we finally arrived back at our room door late at night, the key card didn’t work. We had to go back to the lobby and wait in line to ask for access to our room again.

Friends_and_family Friends

8/10

Excellent

18 Feb 2026

Virgil

Yes

Partner

6/10

Pleasant

17 Feb 2026

Dennis

Paid extra for a spa room and the shower was moldy and the spa was older than me and unusable. The bypass door to bathroom didn’t function so you couldn’t have any privacy. The only thing this hotel has is its location.

10/10

Exceptional

16 Feb 2026

Ralph

Great room, staff was excellent! Dirty Habit restaurant was on point!

Partner

10/10

Exceptional

31 Jan 2026

Nicholas

Great hotel and staff. Perfect hub while in the city.

10/10

Exceptional

26 Jan 2026

James

Very impressive hotel in all ways - great location, friendly and accommodating staff, comfortable and spacious room, and a wonderful restaurant/bar hidden away on the fifth or sixth floor of the hotel.

Business

10/10

Exceptional

26 Jan 2026

Rebecca

Great staff, comfortable beds, great location for museums, clean, well equipped.

Friends_and_family Friends

10/10

Exceptional

18 Jan 2026

William

Good but the valet is not waiting outside. Have to park in the white curb ahead of the bus stop, then go inside to let the check in counter know you wish to valet. No big sign for Hotel Zelos either. Very convenient location tho. Target is around the corner, Trader Joe’s is practically attached and underneath Hotel Zelos. Wish their bar had a TV for sports.

Business

10/10

Exceptional

17 Jan 2026

Tatiana

Friendly staff, clean room, unbeliveably quiet interior courtyard. Nice bar and easy to get to our show. Would stay again. Valet parking was conveniant too!

Leisure Partner

8/10

Excellent

13 Jan 2026

Evan

The staff went above and beyond in their service, especially the housekeeping and the bar staff. The view was great and the room was extremely comfortable. The IT-style decor was a bit unusual, but that was a minor thing.

Leisure Partner

10/10

Exceptional

09 Jan 2026

Darolyn

Reception- Jasmime is a keeper and company lucky to have her!

10/10

Exceptional

07 Jan 2026

Julia

Spacious room and friendly staff. Quiet and relaxing stay. Jessica at the front desk is great.

10/10

Exceptional

03 Jan 2026

Montazcha

I had a great time here staying for the holidays. I will come back again!

Leisure Self

2/10

Poor

01 Jan 2026

Pouya

It wasn’t clean room and it wasn’t sound proof as they were talking about , bathroom had problem. As well and walls were dirty

Partner

2/10

Poor

30 Dec 2025

Kevin

Shower was lukewarm. In middle of December, hot shower too much to ask for?

Partner

6/10

Pleasant

29 Dec 2025

Manikandan

Room was clean, but the beds were to small for a family of 4 and bathroom door did not have a lock. Also there was lot of confusion with credits and how it will be applied, and that made us do things that (incentive to reuse towels and avoid room service encouraged us to skip room service) but while checking out they made it look like those did not apply, so we made a fool of ourself by following the door tag instructions. Also the food there did not have much choices and was way expensive, but unfortunately any credit we were promissed were all tied to using the restaurant l, so we did not get a chance to use the credits that we were told that was part of the package. That was a complete waste and disappointing, would not consider this place next time. Only plus was the location and how close things were to this hotel, and that is why i am rating 3 stars

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Lina

It’s a clean and nice hotel. Great location!

It’s within walking distance of Union Square, Metreon and Ferry building

Love the bed. Very comfortable and design of room is comfortable

Leisure Partner

10/10

Exceptional

28 Dec 2025

John

Staff helpful, although the happy hour wasn’t on at 4pm which was a bit disappointing. Front desk staff weren’t aware either. Other than that, great.

Partner

10/10

Exceptional

26 Dec 2025

Jolene

Great location, clean and spacious, very modern and friendly staff. Will stay again next time I’m in SF!

Friends_and_family Friends

10/10

Exceptional

26 Dec 2025

Maricar

Convenient location. Modern and stylish. Great amenities and valet parking is easy and reasonable.

Partner

10/10

Exceptional

26 Dec 2025

Luther Liz

Clean room, great staff!

Partner

10/10

Exceptional

26 Dec 2025

Hofen

The hotel staff is very friendly.

Leisure Partner

2/10

Poor

22 Dec 2025

Monique

Unpleasant to be surprised without a room upon arrival due to a power outage and no prior communication to arrive at their sister location for

10/10

Exceptional

18 Dec 2025

Jean

Amazing experience and the staff was outstanding

Business Self

10/10

Exceptional

15 Dec 2025

Elizabeth

Clean room, friendly staff, convenient location.

Leisure Family

8/10

Excellent

14 Dec 2025

Kelly

We didn’t try the breakfast we went out for breakfast. When we arrived on Friday evening, we were short on time before going to an event. And we were going to try the restaurant there to save time. We saw reviews that it was good.

We went to the fifth floor and the card system was down. They said that they only could take cash. That was a big bummer as we had already researched a bunch of restaurants in trying to see if we can make time before the game. And then to check in the hotel and find out that wasn’t even an option to eat there. But I did like the room and the service of the two people that I did interact with during check-in and check out.

Friends_and_family Friends

10/10

Exceptional

13 Dec 2025

Katy

Room was clean like pictures , we were assisted by Jeff and jasmine who were very helpful . We got to meet Benito who was a staff member who made us feel welcome and was helpful

10/10

Exceptional

11 Dec 2025

Susan

Just a really great boutique hotel! Styled nice, great food and hours. Will definitely come back!

Business

10/10

Exceptional

11 Dec 2025

Edward

Quaint boutique hotel in the heart on Downtown. Friendly staff. Spacious, clean suite. Quiet. Close to a lot of restaurants and shopping. Had an issue with valet parking (valet driver was late to work) on day of departure but the staff credited my account for that day. I would definitely stay there again

Leisure Partner

10/10

Exceptional

03 Dec 2025

Julia

This is my go-to hotel for SF. Great location, friendly service. Rooms are efficient and comfortable. Worth it to get the valet parking.

Self

10/10

Exceptional

30 Nov 2025

eric

Nice room and staff

10/10

Exceptional

29 Nov 2025

Armando

Great service, friendly staff.

Leisure

6/10

Pleasant

25 Nov 2025

valerie

Hotel was lovely, but I chose to valet my car and my sunglasses were stolen out of my vehicle when I went to the front desk they couldn’t be bothered and that was very upsetting since they were my prescription sunglasses and paid a fortune for them

Business Friends

10/10

Exceptional

23 Nov 2025

Deniz

The rooms are well sized, clean and modern. Staff are very friendly and attentive. The bar and restaurant area are well presented. I would stay there again. Very central. Put on some comfy shoes and walk those hills of San Fran.

Leisure Self

10/10

Exceptional

23 Nov 2025

Christina

Beautiful room, wonderful staff

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Amy

Yesss the room was very clean.

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Sangjik

Clean room

Business_and_leisure Family

6/10

Pleasant

22 Nov 2025

Heather

The best part is the bar. This hotel is in need of a refresh & my friend had to change rooms since saw 3 different cockroaches in her room.

10/10

Exceptional

22 Nov 2025

Erik

Great area, easily walkable to Union Square, restaurants and shops.
Staff were kind, easy valet parking, room is nice, clean and very spacious. Got my complimentary bottle of wine and $10 credit for Dirty Habit restaurant. Will definitely be staying here again when I go back to Frisco!

Leisure Family

8/10

Excellent

19 Nov 2025

Daniel

Helpful presence from staff

Leisure

10/10

Exceptional

18 Nov 2025

Calvin

Great

Business Self

10/10

Exceptional

17 Nov 2025

Leslie

Great staff. Very friendly and helpful!

Friends_and_family Family

8/10

Excellent

16 Nov 2025

Natalie

The room was spacious and comfortable although there was some wear on the furniture and the bathroom. I was disappointed that there was no coffee in the room and only complimentary coffee and tea and no other drink options for guests. The TV said there was a way to access streaming apps, but none of the options worked.

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Pamela

No breakfast. We thought this hotel was perfect for our purposes. It was convenient to both tourist and business interests. Clean, comfortable bed, great view of Market St. Quiet with the fan on all night. Perfect amenities. A definite future stay!

Business_and_leisure Partner

10/10

Exceptional

13 Nov 2025

Daniel

Did not.have the beeakfast

10/10

Exceptional

12 Nov 2025

Jiacen

Great location！Trader Joe’s and target nearby. warm and kind staff! Clean environment.

Leisure Friends

10/10

Exceptional

08 Nov 2025

Rebecca

Staff was spot on at check in and check out - I really appreciate their ‘thinking it through’ approach. They were a gentle step ahead of me when I was a little frazzled.

And of course the restaurant week menu at dinner was awesome. Thanks folks!!

Business

10/10

Exceptional

07 Nov 2025

Toby

We had a great and quiet stay with easy access to everything!

10/10

Exceptional

03 Nov 2025

Dustin

Nice room and restaurant!

Leisure Self

10/10

Exceptional

02 Nov 2025

Vamsi

Thank you for the wine bottle

10/10

Exceptional

02 Nov 2025

Stewart

Super clean and great location, Front desk staff great especially Jeff, who has been helpful on multiple occasions. Parking garage is in the building which is rare and convenient. Neighborhood SOMA, has actually been cleaned up a bit but not great. I have stayed here at lest a dozen times and never had a hotel experience at Hotel Zelos ( I can't say the same about some other places I've stayed at in SF.)

Self

8/10

Excellent

01 Nov 2025

DAMANJEET

Good hotel. Close to the pier.

Leisure Self

10/10

Exceptional

29 Oct 2025

Angel

Clean room friendly staff

Leisure Family_with_children

8/10

Excellent

27 Oct 2025

Jennifer

I was greeted the moment I walked in the lobby and helped out right away. Check in process was quick and I got up to my room without trouble. I have stayed at Hotel Zelos a few times when I have something going on in San Francisco. Each time I have had a wonderful stay, with a clean and comfortable room. The only complaint about my stay this time is I was put in a room that overlooked the bar/restuarant. Since it was a Saturday night it was fairly noisy. I still had a great stay and will definitely come back. I will just make sure to ask to not have a room iverlooking the bar area

Self

10/10

Exceptional

26 Oct 2025

Ernesto

We were obsessed with our room! The hotel is beautiful with soem cool chill vibes! Receptionist was super friendly. Definitely will be staying there again!

Business_and_leisure Partner

10/10

Exceptional

26 Oct 2025

Paul

Staff was great and the room was very clean.

Business Self

10/10

Exceptional

24 Oct 2025

Christopher

Nice, modern hotel conveniently located near Union Square, Powell Street Bart Station, Market Street and numerous bus lines. Planning to make this my regular hotel when I visit San Francisco.

Business

2/10

Poor

23 Oct 2025

Elizabeth

Terrible. Unsafe. Hotel looks nothing like the pictu

10/10

Exceptional

21 Oct 2025

DANIEL

Clean room, quiet

6/10

Pleasant

20 Oct 2025

Michelle

Honest feedback….

Location was good. Hotel rooms were small but clean. Beds were acceptable. No coffee makers in room was a bummer. Floor was not level being an older hotel. I had a bad fall and was physically injured because of this the first night, the second night my sister fell in the same spot. We brought this up at checkout, the very friendly attendant told us there have been reportings of paranormal activity on the 8th floor! That’s where we stayed! Good value, Employees & service was terrific.

Friends_and_family Friends

10/10

Exceptional

19 Oct 2025

Jessica

Nice hotel downtown

Leisure Partner

6/10

Pleasant

16 Oct 2025

Roland

We're Bay area locals that had a date night out. I booked this hotel for the bar and restaurant plus the bathroom looking upgraded. The restaurant and bar were closed due to dreamforce. I wish they would have disclosed this. The pictures are deceiving. The sink vessel is upgraded but the jacuzzi hot tub and the stand up, corner stall was very outdated. Cracked tile in the floors and the ceiling was not appealing. It was a hospital like bathroom. The bed was comfortable but the headboard was dusty due to it being soft material. I don't think I will book this hotel again.

Leisure Partner

6/10

Pleasant

15 Oct 2025

william

The restaurant and bar were closed. and everywhere around that area had long waits for eating. Lot of car horns up till around midnight.
The hotel itself was very clean and nice, just really needed somewhere to get food and drink.

Business Self

10/10

Exceptional

14 Oct 2025

Linen

I think it’s a great experience! Very clean and nice design, especially thanks for the customer service team who literally delivered a microwave when I ask them to heat up my takeout food

10/10

Exceptional

11 Oct 2025

Elisa

Love love the late checkout option!

Leisure

10/10

Exceptional

10 Oct 2025

Federica

Everything was great

Partner

10/10

Exceptional

06 Oct 2025

Carlo

Great bar and restaurant. Convenient location.

Partner

10/10

Exceptional

06 Oct 2025

Tiffanie

The room and hotel were very nice. Outdoor surrounding kind of unsafe but hotel was very good.

Leisure Family

8/10

Excellent

06 Oct 2025

Wade

Bad Parking

Parking was difficult. No directions and find out valet is $60. Nowhere else to park. Valet did not bring car out or help whatsoever. Seemed annoyed.

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Jonathan

👍

Leisure Self

8/10

Excellent

06 Oct 2025

Joanne

The place was in a great location and a lovely hotel! The housekeepers were so kind and friendly, i just noticed some cleanliness issues. Also I paid for a view and the view was great, other than the fact that the windows were very dirty. One last thing is that the showers need updating, as a tall person, I do not like having to duck to have a shower.

Partner

10/10

Exceptional

05 Oct 2025

elizabeth

Great location! Major sites are within walking distance. Clean, large, modern room. Wonderful service.

Leisure Partner

10/10

Exceptional

04 Oct 2025

Philippe

Clean

10/10

Exceptional

01 Oct 2025

Mike

Nice hotel.The room was clean and the building was well maintained.

The valet parking system was inefficient.

Leisure Partner

10/10

Exceptional

01 Oct 2025

Heidi

This is a nice smaller hotel with valet parking available. My daughter and I felt safe and did some shopping and went to a concert at the chase center.
Would definitely stay again

Leisure Family

10/10

Exceptional

30 Sep 2025

Faizan

Excellent experience. Clean and roomy. Beautiful aesthetics!

Business Self

4/10

Poor

30 Sep 2025

Peter

A hotel was average what I did not like was they charge me a destination hotel fee $41. For valet parking it was $55 plus tax .

Partner

10/10

Exceptional

29 Sep 2025

Sreeram

clean room.

Partner

10/10

Exceptional

29 Sep 2025

Keily

Clean room. Convenient location for shopping and restaurants

Leisure Partner

6/10

Pleasant

25 Sep 2025

Matthew

The hotel is clean and the stafff are capable but the area around the hotel is a bit sketchy with lots of homeless allmaround

Leisure Family

10/10

Exceptional

25 Sep 2025

Monica

Loveeeee

Loved this hotel and it will now be our go to! very hip, clean and right in the middle of everything. Especially loved the generous sized rooms. Only disappointment was comfort of mattress. Possible that we may have just gotten a worn out one.

Friends_and_family Family

10/10

Exceptional

24 Sep 2025

Keiyana

This past weekend, my husband and I celebrated our wedding anniversary at Hotel Zelos, and the experience was nothing short of amazing. Our room was spotless, and Anish went above and beyond by leaving us a bottle of wine to help us celebrate. We upgraded to the spa room, which was incredible and offered a beautiful view. Valet service was quick and convenient, and the hotel’s location made it easy to explore nearby bars, shops, and even enjoy dinner at our favorite restaurant, Crustaceans. Thank you, Hotel Zelos, for making our anniversary so special!

Leisure Family

10/10

Exceptional

24 Sep 2025

Eliza

Very quiet (sound proofed), spacious rooms for downtown, very convenient for public transport especially the Chase Center. Clean and comfortable and very nice staff. Downtown SF has a terrible homeless problem and in front of the hotel is no exception. That's the only issue but it's the same in any big city these days. The hotel was a great choice for a weekend visit.

Leisure Self

10/10

Exceptional

22 Sep 2025

Jennifer

The property was clean, staff was friendly and check in was easy.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Tom

Nice place, great location and very comfortable bed!

Partner

8/10

Excellent

16 Sep 2025

Manuel

Veey nice room and clean. I was on 9th floor and one of two elevators had a working button to the 9th floor. Minor inconvenience to wait for other.

Leisure Self

10/10

Exceptional

16 Sep 2025

Danielle

It was a beautiful building and room. Would totally stay here again!

Self

10/10

Exceptional

16 Sep 2025

Ruth

Great place!

8/10

Excellent

15 Sep 2025

Nigel

Good location but noisy.

Great location. The hotel is just across the road from the BART Powell Street stop and also the Powell & Market cable car stop.
Walking distance to Union Square and lots of local restaurants and diners.
Unfortunately the hotel was noisy and you could hear the toilet flushing from the floors above and also the room next door which was annoying and disturbing in the early hours. The water and ice machine didn’t work on the 6th floor.
We ate breakfast at Dirty Habits restaurant on the 5th floor which was very nice and reasonably priced.
Overall great location but the hotel is in need of some renovating.

Partner

10/10

Exceptional

15 Sep 2025

Tiffany

The VIP upgrade and feature was amazing! The front desk check in person- i believe his name was Mark but definitely the night shift- was a highlight as was the cleaning staff. The only drawback for me was the restaurant bar- i thought they were open for lunch and it was difficult to find anyone or even figure out their hours. Over all wonderful!

Business Self