Name: Hotel Zelos San Francisco
Address: 12 4Th Street, San Francisco, 94103, US

Hotel Zelos San Francisco

San Francisco Area - CA · United States

100 reviews shown

10/10

Exceptional

06 Aug 2026

Gemma

Beautiful hotel, friendly staff and great location!

10/10

Exceptional

03 Aug 2026

Monica

Staff was great extremely accommodating. Great location & clean hotel.

10/10

Exceptional

02 Aug 2026

Thomas

Great Hotel fantastic location big room

8/10

Excellent

02 Aug 2026

Thuy

N/A

10/10

Exceptional

30 Jul 2026

Amanda

Exceeded my expectations! Great location for a girls only trip, secure hotel, valet parking was great and easy, hotel staff was super nice. They checked us in super early too which was so helpful! Beds were comfortable and the room had black out curtains. Water bottle in the room. You couldn’t hear outside noise from the room. And it’s pet friendly!

8/10

Excellent

30 Jul 2026

Shana

The room was very nice and clean. Staff was very helpful and friendly.

10/10

Exceptional

30 Jul 2026

Denise

Very nice place to stay in San Francisco

6/10

Pleasant

27 Jul 2026

Robert

Nice hotel close to Powell Street for easy access to BART and Cable cars. The area around hotel did not feel too safe after dark though, many people using drugs and it was very sad to see. The room was nice with the AC and bathroom good. The hotel restaurant was ok, staff didn’t remember the order too well so had to be reminded a couple of times and it would have been a better review but for the last bill I paid. It was for an 8oz glass of wine and a small Heineken 0.0 and it came to $49. Jokes.

10/10

Exceptional

27 Jul 2026

Tanner

Very nice stay in a great location!

10/10

Exceptional

25 Jul 2026

Christine

They upgraded my room for
Free. Room was clean. Staff was kind and helpful. I enjoyed the location because it was near stores and cafes. Everything in walking distance.

6/10

Pleasant

20 Jul 2026

Sylvia

Our room was clean enough but the bathroom had stains and was very outdated - and the shower door wouldn’t close all the way…did not feel like a 4 star property but it was stylish and close enough to where we needed to go

Family

8/10

Excellent

15 Jul 2026

Shelley

Would like to have a coffee pot in the room

Self

10/10

Exceptional

11 Jul 2026

Irena

Im really happy that we chose this hotel. Good price, excellent place, clean and neat. Staff is also amazing👌

10/10

Exceptional

10 Jul 2026

Cameron

Staff was extremely nice and helpful—I’ve never been to a hotel with better service. There is a convenient bus stop directly in front of the hotel’s main entrance that is used by several routes around the city and nearly every train route is just a few steps away as well. Room was clean and had wonderful lights that could dim. Beds were soft and comfortable and fairly large for what we needed. Hotel Zelos will definitely be our pick for our next trip to San Francisco.

Family

8/10

Excellent

06 Jul 2026

Carol

Clean room. upon check out we had to get our car

Partner

10/10

Exceptional

02 Jul 2026

brandee

Mychael was great. He was very helpful and very friendly. We greatly appreciated the complementary upgrade with the jetted tub.

Family_with_children

6/10

Pleasant

29 Jun 2026

Kimberly

Our room was not properly turned over. We didn’t notice until the morning we checked out (only stayed one night) but someone’s personal effects were still left in the bathroom with towels on top of it. Not acceptable and tells me cleaning can be better. In the future if I ever stayed here I would check my room upon entry. I headed right out and didn’t look around my room before heading to a basketball game.

8/10

Excellent

25 Jun 2026

Kim

The room was clean. The location was good, close to BART. The front desk staff was great. Friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

23 Jun 2026

Lee

Great all round

Friends

8/10

Excellent

22 Jun 2026

Irma

Overall the hotel is nice.
It is well maintained and in the center of all the major shops.
It's about a 30 min walk from Oracle Park
There is a bus stop within steps from the hotel making. There is alot of foot traffic because of it.

The rooms are smaller than what I imagined and there was hair in the tub not sure if maintainance does a very good job of cleaning.

Partner

10/10

Exceptional

19 Jun 2026

Brianna

Great place

Self

8/10

Excellent

18 Jun 2026

Candace

Great room but a maze to get there. Had a huge hot tub type tub in it but couldn’t figure out the jets lol. 2 dirty towels but there were plenty of other clean ones. Really quiet. Nice staff.

Self

10/10

Exceptional

07 Jun 2026

Deborah

Very clean rooms, friendly staff, and convenient location. We will stay here again on our next visit to SF

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Bethany

Wonderful stay! The only downfall was not being clearly labeled and visible from the street. I would not have guessed that we would have to enter a door that was labeled as a restaurant. To have to take another “loop” around the block, takes so long because it can’t actually be around one block, to almost miss it again, but thank God I could just back up that time. Would definitely stay again and now that I know, I know how and where to check in.

Partner

2/10

Poor

02 Jun 2026

Alex

Unsafe hotel, unknowledgeable, unhelpful staff. For $400/night this shady operation managed to be 100% clueless when a member of our party experienced a life threatening medical emergency and required an AED. The staff didn’t know what that was ( first two staff contacted), then a third “thought it might be in a back office somewhere”. Absolutely atrocious for a supposedly upscale hotel. Thank God for the rapid response of SFFD. Oh, and without so much as an apology or a “we’ll do better next time”. Then on to of it all they charged us for an in room movie we never ordered ( does anyone even fall for those anymore?). Would’ve been unacceptable in a two-star establishment but crazy for a real hotel. Plenty of better, more professionally managed, hotels in the city. Avoid

Friends

10/10

Exceptional

02 Jun 2026

Heather

We had a one night stay at Hotel Zelos to see \"Phantom of the Opera\" in San Francisco. The only issue I had at all was not knowing where to pull up for the valet, as there isn't a stand, but all you do is pull by the curb where is says \"passenger loading\" a few feet in front of the hotel entrance, and when you go in to the hotel the front desk person takes your key and gives you a slip and calls the valet. I had accidentally booked my reservation twice, and the staff I encountered was so helpful getting it fixed. Also, we asked for a late checkout (from noon to 1pm) the next day and they accomodated us. The room was clean and spacious.

10/10

Exceptional

01 Jun 2026

Benjamin

I love staying here. Everyone is so friendly, the rooms are nice, the food and bar are great!

Self

10/10

Exceptional

31 May 2026

Jill

I love this hotel--it's my home away from home when I'm in San Francisco. Great bar and restaurant, comfortable rooms, welcoming staff, convenient location.

Self

10/10

Exceptional

31 May 2026

Abigail

Staff were friendly and the rooms and property was very clean! I felt safe in the area and was pleased with my stay!

Friends

10/10

Exceptional

30 May 2026

Corrine

Good location next to MOMA and everything else! Modern and clean.

Self

10/10

Exceptional

29 May 2026

Glen

Great

Partner

6/10

Pleasant

25 May 2026

Nick

Could not find the hotel do to unlighted hotel sign also no body wash.

Partner

10/10

Exceptional

22 May 2026

Ingrid

Perfect room for business travelers. Very comfortable room and great view out the window. Centrally located to BART, restaurants, and a Trader Joe's next door. One of the few hotels where I felt settled right away and throughout the stay.

The only thing that didn't quite work was some drainage/plumbing problem in the shower. I know I could've called for help, but I was battling a bad cold and didn't have the mental energy to deal with having my room and belongings disturbed. Wish it was inspected and taken care of before my arrival.

Self

10/10

Exceptional

19 May 2026

Asakuia

Great hotel and the rooms were well kept.

Self

8/10

Excellent

18 May 2026

Christian

Clean room, helpful front desk, well-designed rooms/lobby, good breakfast. Location in mid Market SF is still sketchy with zombies outside.

Self

2/10

Poor

13 May 2026

Preston

Someone thought that doing construction in the building at 5:00 am was a great way for everyone to start their day.

Self

10/10

Exceptional

12 May 2026

Amber

Check in was a breeze and they even upgraded our room. The hotel was clean, staff friendly and it was located in a very walkable area.

Friends_and_family Friends

10/10

Exceptional

11 May 2026

Michael

The service, room, and every common area were impeccable in a way only new hotels that care tend to be. Excellent rooms, even the custom art in the elevator implied a unique class. It is rare that a hotel overdelivers. I was bowled over, value like this is rare.

Partner

4/10

Poor

08 May 2026

The location was ok. Close to Powell street and the cable cars, but lots of homeless people, and a lot of people being drugs on the street. The staff in the restaurant are rude - wouldn’t eat there, I would eat at a cute local eatery (Taylor Street Cafe). We reported items in the room that needed fixing, but although they said it would get fixed, it didn’t. The cleaning team we very friendly.

Partner

10/10

Exceptional

03 May 2026

Anna

The hotel is in a convenient location close to Union Square and Powell BART station. Staff at front desk were always kind and helpful. Room was clean and spacious.

Self

10/10

Exceptional

28 Apr 2026

Antonio

Easy check in, good location.

10/10

Exceptional

24 Apr 2026

Tim

Great experience

8/10

Excellent

23 Apr 2026

Thomas

Nice room

10/10

Exceptional

22 Apr 2026

Lyonel

No complaints

10/10

Exceptional

20 Apr 2026

John

Friendly and helpful staff.
Large clean rooms.
Good bar!

Self

8/10

Excellent

19 Apr 2026

Matthew

Great proximity to the Moscone center with a lot of restaurants around including Starbucks and Peets. Depending on where your room is, it’s generally quiet except for the doors slamming by other guest unfortunately. Staff were very nice, friendly and accommodating. Room was spacious and clean. Would recommend. BART was around the corner and bus 30 stopped literally in front of it.

Business Family

8/10

Excellent

19 Apr 2026

Gustavo

The Zelos was a real nice place to stay near Union Square in San Francisco, very clean and nicely updated. It was also close to public transit options that got us to the SF Ferry Building and Chase Center without any trouble at all. There was a mix-up at check-in however that delayed us about 2 hours while they sorted out rooms for several guests, way after previous night's check-outs should've been long done with. Plus, there was an extra $35 destination fee that I'm not sure what it covered; there was no breakfast, parking was extra (luckily we didn't need parking this trip) and there was even a note saying the bottled water was an extra amount. We liked the place and would stay there again, but be more aware of the \"real total\" for all charges.

Partner

10/10

Exceptional

19 Apr 2026

Lisa

Valet only

6/10

Pleasant

14 Apr 2026

Sarah

Good location. Nice staff. Small rooms. Charged a $35 “amenity fee” , but not clear what the amenity was.

Friends_and_family Family

2/10

Poor

12 Apr 2026

Mariaelena

Hidden fees

Partner

10/10

Exceptional

06 Apr 2026

Angela

Overall, I had a great experience having Hotel Zelos as my staycation/birthday celebration! As someone that has worked in the hotel industry (for both boutique and corporate), I will definitely be back! The room I had, 743, was tucked in the back of the hotel and PERFECT to zero noises during my stay. The only reason this didn't get a full 5/5 is because of the electrical glitch to one of the lamps on the nightstand. Also, the hairdryer that was provided took some time to dry my hair. Other than that, everything was great! Will be back in a heartbeat.

Self

6/10

Pleasant

02 Apr 2026

Philip

For being an executive room. It was very small. Not even a coffee pot. Constable to a motel 6. Definitely will not start again nor recommend.

10/10

Exceptional

02 Apr 2026

Nazeema

Clean spacious room, good service. Only wish there were more food options. Restaurant is a little pricey.

Self

8/10

Excellent

31 Mar 2026

dongmei

Easy to find from airport take bart walk 2mins. It’s just next trader Jose. Hotel is good and clean. In the outside of the hotel on the street there is the bus station. Cross the rode is the bart and muni. Easy to get public transportation but now there’s too much homeless on the street. You can smell the peeling everywhere. I don’t know if I will come back to SF downtown? Hotel is nice. But not recommend for trip.

Family_with_children

10/10

Exceptional

31 Mar 2026

Traci

Clean & spacious room. Convenient walk to Oracle Park. Staff were friendly. Would definitely come back.

Partner

8/10

Excellent

28 Mar 2026

Reggie

Generally decent hotel. The comped coffee is pretty terrible. For the high class they are going for it'd be nice if they offered an espresso bar or at least option for machined espresso drinks.

Bar is decent though expensive for what you get. Bartenders seem adequate but not spectacular.

Business

8/10

Excellent

26 Mar 2026

Carol

No complaints but some opportunities. Clean and quiet room. Great bed. Too much furniture in the room - stubbed my toe on an unnecessary ottoman. Bathroom is huge but had a weird hot tub in it, small shower. Not enough counter space for the size of the bathroom. Could have used a robe. All picky things and would go back again.

Self

10/10

Exceptional

23 Mar 2026

Douglas

Amazing staff awareness! Feels homey

Family

10/10

Exceptional

21 Mar 2026

Peter

Great rooms and ambiance, it is also a block from the train terminus for SFO airport.

10/10

Exceptional

17 Mar 2026

Brittany

Nice place. Very friendly and helpful staff. Could use some updates but it was a great stop and perfectly located in the City

8/10

Excellent

13 Mar 2026

Andrew

Staff was friendly, rooms were clean and it's in a central location.

Self

10/10

Exceptional

13 Mar 2026

Jennifer

An updated, generously-sized room with a comfortable bed. We had an interior-facing room and it was very quiet. Valet parking was great. Very reasonable price. Would definitely stay again.

Partner

10/10

Exceptional

11 Mar 2026

Raynell

Close to things the hotel staff are so nice and cool

Friends_and_family Friends

6/10

Pleasant

08 Mar 2026

Miranda

It was alright! That’s about it.

Partner

8/10

Excellent

07 Mar 2026

Rafael

Friendly staff, clean room, well organized.

Self

10/10

Exceptional

01 Mar 2026

Sabrina

Rooms are great, location is very central and walking distance to shopping and restaurants. Around the corner from Bart & Muni.

Staff is very friendly.

Friends

6/10

Pleasant

28 Feb 2026

Sun Joo

The room was spacious with a fridge and a glass round table with two sofa like chairs. It would have been better to have a couch and a smaller table.
No coffee machine in the room

We were charged 40$ every night for coffee served in one floor from 7 am to 11 am only, the access to an ice machine, water fountain, and a gym.

Not much seating areas both inside the room and outside of the room. If you want to have some quiet time away from your crew, it is very inconvenient.

The location is great and the cleaning service was good.

Partner

10/10

Exceptional

25 Feb 2026

Rosalia

Awesome experience

10/10

Exceptional

24 Feb 2026

Angelo

Great staff , Cozy room , rooms were sound proof and the area is beautiful. 10/10

Partner

8/10

Excellent

22 Feb 2026

Mandy

Clean and friendly

4/10

Poor

20 Feb 2026

Christopher

Very long check in. After finally getting settled in our room, some other guests opened our room door with their key card. The front desk had double booked our room. We went out to dinner and other entertainment, but when we finally arrived back at our room door late at night, the key card didn’t work. We had to go back to the lobby and wait in line to ask for access to our room again.

Friends_and_family Friends

8/10

Excellent

18 Feb 2026

Virgil

Yes

Partner

6/10

Pleasant

17 Feb 2026

Dennis

Paid extra for a spa room and the shower was moldy and the spa was older than me and unusable. The bypass door to bathroom didn’t function so you couldn’t have any privacy. The only thing this hotel has is its location.

10/10

Exceptional

16 Feb 2026

Ralph

Great room, staff was excellent! Dirty Habit restaurant was on point!

Partner

10/10

Exceptional

31 Jan 2026

Nicholas

Great hotel and staff. Perfect hub while in the city.

10/10

Exceptional

26 Jan 2026

James

Very impressive hotel in all ways - great location, friendly and accommodating staff, comfortable and spacious room, and a wonderful restaurant/bar hidden away on the fifth or sixth floor of the hotel.

Business

10/10

Exceptional

26 Jan 2026

Rebecca

Great staff, comfortable beds, great location for museums, clean, well equipped.

Friends_and_family Friends

10/10

Exceptional

18 Jan 2026

William

Good but the valet is not waiting outside. Have to park in the white curb ahead of the bus stop, then go inside to let the check in counter know you wish to valet. No big sign for Hotel Zelos either. Very convenient location tho. Target is around the corner, Trader Joe’s is practically attached and underneath Hotel Zelos. Wish their bar had a TV for sports.

Business

10/10

Exceptional

17 Jan 2026

Tatiana

Friendly staff, clean room, unbeliveably quiet interior courtyard. Nice bar and easy to get to our show. Would stay again. Valet parking was conveniant too!

Leisure Partner

8/10

Excellent

13 Jan 2026

Evan

The staff went above and beyond in their service, especially the housekeeping and the bar staff. The view was great and the room was extremely comfortable. The IT-style decor was a bit unusual, but that was a minor thing.

Leisure Partner

10/10

Exceptional

09 Jan 2026

Darolyn

Reception- Jasmime is a keeper and company lucky to have her!

10/10

Exceptional

07 Jan 2026

Julia

Spacious room and friendly staff. Quiet and relaxing stay. Jessica at the front desk is great.

10/10

Exceptional

03 Jan 2026

Montazcha

I had a great time here staying for the holidays. I will come back again!

Leisure Self

2/10

Poor

01 Jan 2026

Pouya

It wasn’t clean room and it wasn’t sound proof as they were talking about , bathroom had problem. As well and walls were dirty

Leisure Partner

2/10

Poor

30 Dec 2025

Kevin

Shower was lukewarm. In middle of December, hot shower too much to ask for?

Partner

6/10

Pleasant

29 Dec 2025

Manikandan

Room was clean, but the beds were to small for a family of 4 and bathroom door did not have a lock. Also there was lot of confusion with credits and how it will be applied, and that made us do things that (incentive to reuse towels and avoid room service encouraged us to skip room service) but while checking out they made it look like those did not apply, so we made a fool of ourself by following the door tag instructions. Also the food there did not have much choices and was way expensive, but unfortunately any credit we were promissed were all tied to using the restaurant l, so we did not get a chance to use the credits that we were told that was part of the package. That was a complete waste and disappointing, would not consider this place next time. Only plus was the location and how close things were to this hotel, and that is why i am rating 3 stars

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Lina

It’s a clean and nice hotel. Great location!

It’s within walking distance of Union Square, Metreon and Ferry building

Love the bed. Very comfortable and design of room is comfortable

Leisure Partner

10/10

Exceptional

28 Dec 2025

John

Staff helpful, although the happy hour wasn’t on at 4pm which was a bit disappointing. Front desk staff weren’t aware either. Other than that, great.

Partner

10/10

Exceptional

26 Dec 2025

Jolene

Great location, clean and spacious, very modern and friendly staff. Will stay again next time I’m in SF!

Friends_and_family Friends

10/10

Exceptional

26 Dec 2025

Maricar

Convenient location. Modern and stylish. Great amenities and valet parking is easy and reasonable.

Partner

10/10

Exceptional

26 Dec 2025

Luther Liz

Clean room, great staff!

Partner

10/10

Exceptional

26 Dec 2025

Hofen

The hotel staff is very friendly.

Leisure Partner

2/10

Poor

22 Dec 2025

Monique

Unpleasant to be surprised without a room upon arrival due to a power outage and no prior communication to arrive at their sister location for

10/10

Exceptional

18 Dec 2025

Jean

Amazing experience and the staff was outstanding

Business Self

10/10

Exceptional

15 Dec 2025

Elizabeth

Clean room, friendly staff, convenient location.

Leisure Family

8/10

Excellent

14 Dec 2025

Kelly

We didn’t try the breakfast we went out for breakfast. When we arrived on Friday evening, we were short on time before going to an event. And we were going to try the restaurant there to save time. We saw reviews that it was good.

We went to the fifth floor and the card system was down. They said that they only could take cash. That was a big bummer as we had already researched a bunch of restaurants in trying to see if we can make time before the game. And then to check in the hotel and find out that wasn’t even an option to eat there. But I did like the room and the service of the two people that I did interact with during check-in and check out.

Friends_and_family Friends

10/10

Exceptional

13 Dec 2025

Katy

Room was clean like pictures , we were assisted by Jeff and jasmine who were very helpful . We got to meet Benito who was a staff member who made us feel welcome and was helpful

10/10

Exceptional

11 Dec 2025

Susan

Just a really great boutique hotel! Styled nice, great food and hours. Will definitely come back!

Business

10/10

Exceptional

11 Dec 2025

Edward

Quaint boutique hotel in the heart on Downtown. Friendly staff. Spacious, clean suite. Quiet. Close to a lot of restaurants and shopping. Had an issue with valet parking (valet driver was late to work) on day of departure but the staff credited my account for that day. I would definitely stay there again

Leisure Partner

10/10

Exceptional

03 Dec 2025

Julia

This is my go-to hotel for SF. Great location, friendly service. Rooms are efficient and comfortable. Worth it to get the valet parking.

Self