San Francisco Marriott Marquis

United States , San Francisco Area - CA
SAN FRANCISCO, 780 Mission Street & 4th Street
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100 reviews shown

10/10

Exceptional

06 Mar 2026

Lorie

Staff was warm and welcoming; very clean room; comfortable bed and great shower. There is a Target nearby and a growing number of restaurants.

Business

10/10

Exceptional

02 Mar 2026

Bryanna

Rooms were nice and staff was friendly only downfall is we couldn't get to the view lounge. It should be a bit easier for guests to have more access than people that arent staying.

Partner

10/10

Exceptional

01 Mar 2026

Ali

Staff and security where excellent

10/10

Exceptional

20 Feb 2026

Laura

Great

10/10

Exceptional

18 Feb 2026

Fabian

Great

10/10

Exceptional

16 Feb 2026

Miguel

Great room, great staff

10/10

Exceptional

15 Feb 2026

cesar

Very beautiful and very welcoming

10/10

Exceptional

08 Feb 2026

Muhammed

One of the top place to visit when back to SF, its people were super friendly and professional.

8/10

Excellent

26 Jan 2026

Simon

Friendly, helpfull staff. Very central & great amenities. Awesome gym for the fitness freaks!

Business

8/10

Excellent

26 Jan 2026

Paolo

Convenient location

10/10

Exceptional

21 Jan 2026

Abraham

Excellent

10/10

Exceptional

20 Jan 2026

Chris

The Staff at the front desk was extremely pleasent with me. Bell man was also very kind and sweet and gave us advise on what bars to go too. Rooms are clean and tidy. I would for sure stay here again.

8/10

Excellent

20 Jan 2026

Jorge Mario Chiong

Good

4/10

Poor

08 Jan 2026

Eddy

No real service or amenities, also paid Expedia $50 ahead of time for parking. Wasn’t notified that it was valet only, my key was my phone so they couldn’t valet it, wouldn’t provide refund for parking either.

10/10

Exceptional

06 Jan 2026

Myphan

Checked in early. Smooth transactions and great Customer service experienced. Room was clean and very spacious. Will stay again. ❤️

Friends_and_family Friends

10/10

Exceptional

05 Jan 2026

Brandi Michele

From the moment I arrived, the staff at the San Francisco Marriott Marquis went above and beyond to make my stay comfortable and memorable. Every interaction was warm, friendly, and genuinely helpful—true hospitality at its finest.

The hotel itself exudes elegance, from the stylish lobby to the beautifully appointed rooms. I especially loved spending time at The View rooftop bar—sipping cocktails while taking in the breathtaking San Francisco skyline made for unforgettable moments. The combination of a luxurious environment and panoramic city views made this stay feel like a true getaway.

I can’t recommend this hotel enough for anyone looking for comfort, sophistication, and a touch of rooftop magic in the heart of San Francisco!

Business_and_leisure Family

10/10

Exceptional

02 Jan 2026

SEA HUN

Good

10/10

Exceptional

01 Jan 2026

Vivian

Excellent

10/10

Exceptional

30 Dec 2025

Michael

room was clean and ready

Leisure Family_with_children

8/10

Excellent

30 Dec 2025

india

Have stayed in this Marriott every Christmas. This room was disappointing. Not huge issues but not what I would expect from a Marquis. There was a metal closet that squeeked and slammed shut every time it was opened and it was just set against the wall. The lighting was insufficient. The faucet was too tight and made a grinding sound every time it was turned on. Air conditioning was almost nonexistent - thankfully the windows opened. Good: All the elevators were working with little wait. Restaurants were open regular hours it appeared. The floor we were on was quiet. Water refill was available but no recycling waste in the room. Check in and out was easy. Good location. It just seems the overall quality of your rooms has gone down.

Partner

10/10

Exceptional

29 Dec 2025

Arjay

Really nice room, especially for the price. Best place to stay in SF

10/10

Exceptional

28 Dec 2025

Tiare

The rooms are clean and the staff were awesome super friendly.

Partner

10/10

Exceptional

27 Dec 2025

Lisette

Check in was super speedy! Really nice hotel with lots of amenities and clean rooms.

Leisure Friends

10/10

Exceptional

22 Dec 2025

Nahid

Amazing views, great drinks, beautiful ambiance

Leisure Partner

10/10

Exceptional

22 Dec 2025

Toiya

Was was clean and nice space

Partner

2/10

Poor

21 Dec 2025

Evelyn

Staff very not friendly, doesn’t know how to smile and doesn’t help resolve any issues

10/10

Exceptional

16 Dec 2025

Karen

Clean room, accommodations were great such as bell service, valet parking, and customer service.

Leisure Partner

10/10

Exceptional

15 Dec 2025

carlos

Outstanding

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

minh

very nice thank you

Leisure Family

8/10

Excellent

14 Dec 2025

Kat

Clean cozy room and friendly staff

10/10

Exceptional

12 Dec 2025

Benjamin

Beautiful property, fantastic service

Partner

10/10

Exceptional

07 Dec 2025

Sukvinder

Room and hotel is super clean.. check in so easy and security is top notch
Always love staying here

Friends_and_family Friends

8/10

Excellent

05 Dec 2025

David

Very nice hotel staff

10/10

Exceptional

03 Dec 2025

Deepika

Nice property! Courteous and friendly staff. Joshua at the Front Desk was exceptional! Thank you!

Leisure Family

8/10

Excellent

02 Dec 2025

HYAM

Fine

10/10

Exceptional

02 Dec 2025

Justin

Great, very clean.

10/10

Exceptional

01 Dec 2025

Matthew

The staff and management were excellent.

Leisure Family

2/10

Poor

28 Nov 2025

Tiera

Staff Support was awful. The desk associate amd Manager(Parwinder Kaur) were very rude and difficult to deal with. I experienced almost an hour of interrogation from both women who constantly asked me for a confirmation code for my stay. This is in addition to me providing my Driver's license and a receipt. I had to finally resort to contacting Hotels.com to inquire about a confirmation number. After asking the manager Parwinder for assistance, she approached me aggressively, raising her voice and drawing attention to me with other customers looking on. This was absolutely the worst experience I've received since using Hotels.com. I truly feel this was a discriminatory act. After this experience, my wife and I will not consider staying with Marriott Marquis again.

10/10

Exceptional

22 Nov 2025

Miguel

Excellent

10/10

Exceptional

21 Nov 2025

david

Nice room

10/10

Exceptional

21 Nov 2025

Lynette

Million dollar view. Enjoyed salad and signature old-fashioned plus crème brûlée and espresso bourbon martini which was amazing. As I was getting dessert, a server noticed one of the window seats open and asked if I would like to move from a bar table. Finishing the evening in a crushed velvet chair with that view was spectacular.

Business

10/10

Exceptional

15 Nov 2025

Fabiola

The staff were welcoming and helpful. I didn’t get a chance to grab a bite, but the menu options seemed delicious. The bed was comfortable, the room was spacious and enough storage for a short stay. The only two things — windows need cleaning and the shower puddles which was not pleasant. It did mean shorter showers! Other than that - great place and would recommend.

Business Self

8/10

Excellent

15 Nov 2025

Stephane

Great location. Food, drinks and parking at hotel are way overpriced. Several cheaper food and drink options in the area.

Leisure Partner

6/10

Pleasant

08 Nov 2025

Srilatha

Room is great,
Marriott has ads about the restaurant being open till 12 am on Sunday. Go there at 11 pm and was told last call is at 10 pm. I was so hungry that there was no way of getting any food. One of the servers went out of her way and got some chips and cheese to go.

Leisure Self

10/10

Exceptional

03 Nov 2025

Steve

Perfection at its best! Best bar with the best view!

Leisure Partner

6/10

Pleasant

02 Nov 2025

Adrienne

For the price, this was a crappy hotel. Everything eas out date. It was very busy and very noisy.

10/10

Exceptional

02 Nov 2025

Shelley

Early check-in was appreciated. Great views and location.

Leisure Family

8/10

Excellent

01 Nov 2025

Anthony

Location is great. Rooms were a bit dated.

Partner

8/10

Excellent

27 Oct 2025

Frank

Lots of little hidden charges such as destination tax at $30 a night. Breakfast was a buffet but very limited and not worth the $42 charge…

Friends_and_family Friends

10/10

Exceptional

22 Oct 2025

Angela

Great place. Had issues with valet and they fixed it. Wonderful place.

10/10

Exceptional

20 Oct 2025

Gabriel

Nice hotel

10/10

Exceptional

20 Oct 2025

Kenneth

Check in

The woman that checked us in was wonderful

Partner

6/10

Pleasant

19 Oct 2025

Kamal

Nope

Leisure Family

10/10

Exceptional

19 Oct 2025

Sherry

Beautiful views from bar and our hotel room. Close to Chinatown. Easy to get transportation. Parking across the street if you have a car.

Leisure Family

8/10

Excellent

19 Oct 2025

Ana

Coffee pot was not coean

Business Family

8/10

Excellent

13 Oct 2025

Esteban R

The room was clean, however The room had a little musty smell. The duvet had small holes on it.
The property was selling drinks at a crazy mark up. $18 for a beer!!!!! Insane! Wish Marriott wouldn’t take advantage of their patrons, by gouging them for crazy prices on drinks

Leisure Family

10/10

Exceptional

13 Oct 2025

Paulina Leticia

They don’t have the tv control I call room service to bring one to turn off the tv

Leisure Partner

6/10

Pleasant

12 Oct 2025

Scott

Bedroom floor was dirty and refrigerator did not work. Lobby bar not very enticing-top floor bar lovely but unfortunately not open afternoons which would have been nice during air show

Friends_and_family Family

4/10

Poor

12 Oct 2025

Yasmina

It is UNREAL how this hotel gets away with treating their guests. When I arrived, there were 3 separate families/couples complaining and having trouble at the front desk for various reasons, all service-related. Even though we were all Bonvoy members, some with Elite status.

The most egregious situation I experienced was the day after my check-in, I was in a wedding. We had multiple rooms for guests of the wedding, and the grooms had booked a large suite (Elite members) to get ready in for their entire wedding party. They put everyone's name on the room so that we could get keys at the front desk (the elevators only work if you key up). The day of the wedding, I realized my key didn't work so I went downstairs in my pajamas because I was attempting to get up to their suite to get my hair and makeup done. The front desk man immediately started verbally berating me because I didn't have my ID. I said, sir, I'm literally in my pajamas???? And I'm a guest here with my own room, why would I need to show an ID again? It was very obvious I was in bridal pajamas. He immediately was so aggressive with me. I totally understand hotels have policies and I am happy to abide by them but to start the conversation so aggressively was crazy. San Franciscans truly are a different breed of human.

Also, they don't take Apple Pay in 2025. Bizarre experience, terrible people, would never recommend.

Leisure Self

8/10

Excellent

11 Oct 2025

joann

Bar options just right.
Parking-na. Took waymo and uber

Leisure Friends

10/10

Exceptional

08 Oct 2025

Jada

We had a nice stay. The valet parking is so nice and made me feel good my vehicle was safe. The city view was beautiful and the rooftop bar was amazing. I just wish they had a microwave in the rooms.

2/10

Poor

08 Oct 2025

JUANITA

Was charged two time of parking and they gave the car to someone with out the ticket

2/10

Poor

05 Oct 2025

Zack

We got cat fished on this hotel, the king size bed that costed $250 (standard room) showed that the bathroom had a glass sliding door so that was the whole basis on why we chose this over other hotels (parking is $91 extra so just the basic would cost $341)

When we checked in our room we saw that is was on the 4th floor of a 39 floor building that was placed very far from the elevator, which made it feel like a ridiculous cruise like atmosphere to get to the room and we discovered that the room had shower curtains in the bathroom.

When we went to the front lobby to try to change our room to one with a sliding glass door for the shower we were told that the standard king beds don’t come with this feature and that Expedia had misled us, and that to get what we expected we would need to pay an additional $150, so this made the new total $491.

This hotel definitely does not warrant this price point in SF, we don’t recommend staying here if you’ll be spending $500 a night,

Additionally I want to note that our “upgraded” rooms AC was not working and that there was a pile of dirt and bugs in the room and the bed and pillows were very uncomfortable.

Don’t stay at this hotel.

10/10

Exceptional

27 Sep 2025

Winter

Great choice for Downtown San Francisco. It’s near everything, including BART

2/10

Poor

25 Sep 2025

Dr. Macaulay

Check in was disastrous and hotel has refused to release holds after three weeks

Business

10/10

Exceptional

24 Sep 2025

The hotel is absolutely beautiful! The location is perfect especially if you're going to the Chase Center. I would definitely stay at this location again

Leisure

10/10

Exceptional

22 Sep 2025

David

nice

10/10

Exceptional

22 Sep 2025

Taylor

Great, wish there was room service or more food options

Leisure Friends

10/10

Exceptional

22 Sep 2025

SIMON

room was clean and updated- staff was wonderful, friendly, courteous and went out of their way to make us feel welcomed. the view from the view lounge was awesome- would definitely stay there again.

Leisure Family

10/10

Exceptional

21 Sep 2025

Elyse

Trip to SF

Great hotel, staff was friendly. Parking is a bit expensive but there’s no way around it.

Friends_and_family Family

2/10

Poor

21 Sep 2025

Brian

When I checked in, the front desk attendant said that they didn’t have any more king rooms available and offered me a queen room. I declined. He then took quite a long time to find one. Meanwhile, many other guests were being checked in while I was standing waiting. The room he finally gave us was quite small and had engineering and mechanical equipment in it. Clearly someone was working on the room. After a few minutes in the room while my finance was on the phone with the front desk person, the mechanics used a key card to open the room. The front desk person didn’t know what was going on. When I get back downstairs, we had to wait for another 20 minutes while they sorted it out. I asked to cancel the reservation because the experience was ridiculous. Instead, they offered us a different room. I then reiterated my desire to cancel the reservation because I had had enough. They did. Oh, and it was my finances birthday weekend. Won’t be staying there again. Won’t recommend anyone else stay there either. Very poor overall experience.

10/10

Exceptional

21 Sep 2025

linda

Good

Leisure Family

10/10

Exceptional

21 Sep 2025

John

Super nice & elegant hotel

Leisure Partner

8/10

Excellent

20 Sep 2025

Fernanda

SAN Francisco suffers after the pandemic but it’s getting up on its feet. You don’t see homeless people everywhere anymore but the streets around the hotel could use a thorough cleaning. The hotel is well located if you are on a shopping spree. And easy to get to the pier or around. Great staff and service! It is a Marriot after all

Leisure Family

10/10

Exceptional

17 Sep 2025

Carlos

I had a very good time at this hotel, and everything checked outstanding. Unfortunately, I had to lower the staff and service score to just good because of the service at the roof top. Without a smile or introducing herself the server took the order, and then stated \"I need a credit card or room number\", and so I thought: \"we don't use 'please' anymore?\". Probably not a huge deal, but enough to be noticed. Thank you everyone else for the great service!

Leisure Self

4/10

Poor

15 Sep 2025

Elva

It has hidden fees

Leisure Family

6/10

Pleasant

14 Sep 2025

Shannon

The hotel was nice, but the directions were for the wrong side of the hotel. Not the actually valet parking, which made it a pain to drive 5 blocks to get to the valet parking side.

Went to the view lounge, great view, but there was a hair in the food. Super over priced food at the view lounge, especially since there was a hair in it.

Would recommend the hotel, but not eating there. Breakfast was 42 dollars a plate for a basic hotel breakfast, which is usually free at a hotel.

Partner

8/10

Excellent

14 Sep 2025

Maria

Great place to stay! So close to the MOMA.

The room was very spacious for a hotel in San Fransisco which was nice and it was so easy to make our way around the hotel. The only thing that put me off the overall stay even a little bit was the woman working the valet desk had the worse attitude and was insisting that I still had to pay the mandatory $91 valet fee even though I’d already prepaid for it through the app. I understand that maybe she misread my room charges but her attitude towards the whole situation was so off putting.

Partner

6/10

Pleasant

09 Sep 2025

David

I liked that is was close to the ball park. Someone was blowing leaves at 6 am and we could hear it in our room. Also no pool

Leisure Partner

10/10

Exceptional

07 Sep 2025

Pal

Our room was spacious, clean, and comfortable. The breakfast was delicious and had plenty of options: veggies, fruits, baked goods, hot meals (eggs, sausages, bacon, pancakes), dairy. The bar had a good design and a beautiful view. Very nice stay, we had everything we needed.

Leisure Partner

8/10

Excellent

06 Sep 2025

Kyowoong

I stayed in vineyard view room. I couldn't open the curtains at all because all the rooms could see each other.

Leisure Friends

6/10

Pleasant

06 Sep 2025

Lilit

Big lines only 1 receptionist service. People are very tired they want to go rest not stand on line 20 min

Partner

6/10

Pleasant

05 Sep 2025

Stacy

The hotel’s security officer, Samar, was incredibly knowledgeable of the area. He gave us tons of tips and tricks. There was a particular night shift staff member who was very impolite and apparently hates his job. We missed out on $40/day in hotel credits for services because he didn’t tell us about it, but documented that he did. He failed to mention several perks of staying there.

Leisure Friends

10/10

Exceptional

03 Sep 2025

Fredrick

Clean

10/10

Exceptional

02 Sep 2025

Eryn

I loved that this property was centralized and close to all our needs. I think the next time we stay there we will get a room on a higher floor. It was a little noisy from early in the morning. I think there was a blower at 6am in the morning that went on for about 45 minutes and then other landscaping work. Also you can hear a lot of people talking below.

Business_and_leisure Family

4/10

Poor

01 Sep 2025

Sandra

The A/C disnnotvwork in the rooms .its was awfull . The didnt clean our room once . The surroundings are awful

Leisure Family

10/10

Exceptional

01 Sep 2025

Ruth

Beautiful hotel close to Oracle Park, Chase Center, shopping and dining.

Leisure Family

10/10

Exceptional

01 Sep 2025

Erin

The room was clean, the staff was exceptionally kind and helpful. Our room overlooked the city and it was a quiet stay!

Leisure Family

10/10

Exceptional

01 Sep 2025

Aaron

Great gym in the hotel

This has become my go-to for my work visits and family visits. Wife and I are bodybuilders and the gym choices in SF are super dirty, crowded, and spendy for a day pass. This hotel has a great gym. The main reason we try and pick this hotel every time. The room is great and clean. Service is good. I asked a few times for a microwave for the room and they say they will bring one up, and that has yet to happen.

Business Partner

8/10

Excellent

01 Sep 2025

YING

1min walk distance to shopping mall. Valet parking might expensive. Don't like the bedding, old man small. And quite noise outside the alley

Leisure Family

10/10

Exceptional

31 Aug 2025

Jose

Awesome ! Place.

Super friendly and clean. Great location in San Francisco.

Friends_and_family Family

10/10

Exceptional

31 Aug 2025

Reyna

Nice hotel

Leisure Family

2/10

Poor

30 Aug 2025

Jason

I called in to notify the staff that my flight wa delayed. She was so rude to me and did not even give me the option to extend the next night . I will not be staying in this places and I was questioned about the authenticity of my bonvoy membership!! I really hate this experience.

10/10

Exceptional

27 Aug 2025

Kevin

Great location. Worth paying extra for the good view

Self

10/10

Exceptional

24 Aug 2025

Carlos

Incredible view and great staff.

Leisure Partner

10/10

Exceptional

24 Aug 2025

Davon

Great location and the city view room was amazing

Leisure Family

10/10

Exceptional

24 Aug 2025

Thea

Quick check in. And early which was great for getting to the game.

Family

10/10

Exceptional

24 Aug 2025

Anupam

Good hotel close to everything. Good transport

Business Family

10/10

Exceptional

23 Aug 2025

Christina

Nice place. Very clean staff is helpful and courteous

Leisure Friends

10/10

Exceptional

22 Aug 2025

Charles

Great Stay!

What a wonderful stay!!

This hotel is HUGE, but still had extremely good and small hotel level service.

We arrived early, and thankfully, had a room ready! Our room on the 28th floor was the biggest I’ve seen for a standard room in a downtown hotel. It was modern, comfortable, and was very quiet! Our view was stunning, and the elevators for us up quickly.

Gym was the best I’ve ever seen in a hotel! So many new machines.

The destination fee is a bit of an annoyance, but it was easy to use the $20 room credit. We often picked up dessert before we headed back to our room.

Safety was also top of mind here. We felt extremely safe with the hotel security team explicitly visible, a nice perk in the SF downtown area.

We will definitely stay here again when our travels bring us to SF!

Partner