Name: Hotel Zetta San Francisco
Address: 55 5Th Street, San Francisco, 94103, US

Hotel Zetta San Francisco

San Francisco Area - CA · United States

100 reviews shown

10/10

Exceptional

29 Jul 2026

Jean-Philip

Staff was helpful, great services and proactive.

4/10

Poor

25 Jul 2026

Raymond

The breakfast order wait time is so long please add more staff

10/10

Exceptional

22 Jul 2026

Frederick

Awesome stay

10/10

Exceptional

17 Jul 2026

Sarah

Wonderful stay. Clean rooms, friendly staff, wonderful bar tender

Partner

8/10

Excellent

17 Jul 2026

Angela

While there were some glitches getting something to eat in the lounge/cafe, everything was clean and it was a great location on the southern border of the Union Square neighborhood and next to the BART. It was a great value for the location. The ambiance was more trendy than comfortable, but the rooms were spacious with those necessary conveniences while traveling for work: outlets, hair drying, ironing board, and free coffee in the lobby every morning.

Business

10/10

Exceptional

15 Jul 2026

Lucas

Room was clean and property was super nice and modern, kinda surprising for a small boutique hotel in downtown San Francisco. One thing that was a little interesting was that the bathroom had a full ceiling-to-floor window right in front of the toilet. You can close the blinds, and the room was 5 stories up so people below can't really see you, but I thought that was kinda strange. Other than that, an all-around nice hotel.

Self

10/10

Exceptional

14 Jul 2026

Francois

.great

10/10

Exceptional

13 Jul 2026

Gina

The staff was helpful and kind. Took my dad to San Francisco for his 85th birthday. They treated him like a king.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

CATHERINE

Anazing hotel. Clean / quiet / centrally located.
Highly recommend.

Partner

8/10

Excellent

13 Jun 2026

Kylie

Hotel was conveniently located near a BART station. Fun interior and the game floor has a photo booth. Only complaint about the room was the two windows looked into the opposite hotel room across the way. Could not have the blinds open so no natural light.

Friends

10/10

Exceptional

08 Jun 2026

betty

Took a solo trip to San Francisco and needed a location close to the BART on Powell/Market. This hotel is around the corner when you come up from the subway. Hotel Zetta has easy access to the cable cars and other Muni transit system (Electric card and buses) within steps. This is my first stay at Hotel Zetta and will definitely try to make it my based whenever I'm in SF. Staff keep it very clean. It's relatively close (walkable) to the Ferry Building and MOMA. There is access to a restaurant/speakeasy from the hotel that I didn't get to try on this trip. Even though I didn't make it to the restaurant, i ordered a burger and garlic fries for room service that was pretty good. There is also a nice bar and lounge area in the lobby if you want a night cap at the end of your day.

Self

6/10

Pleasant

05 Jun 2026

Liza Marie

We found the drawers with hair.

Partner

4/10

Poor

30 May 2026

Mersally

There was a strong smell in my room and the paint in the bathroom was coming off I think because there was no vent for the moisture.

10/10

Exceptional

25 May 2026

Perla

This place was very beautiful and we felt very secure with the lobby door only opening with your access key card or the receptionist opening it for you. Their valet was also very helpful, you just have to leave it parked in front of the hotel without blocking the bike lane and let the receptionist know you want valet parking. They are so helpful.

Partner

10/10

Exceptional

25 May 2026

Catharina

We really enjoyed our stay here. Got here from east coast on the red eye and checked in super fast. Room was huge with great bedding. Staff is super friendly and hotel is in a great location. Reminds me of a smaller scale artsy hotel. There’s coffee in the lobby in the morning that turns into a bar at night.

Self

10/10

Exceptional

17 May 2026

Michael

Very happy to stay great svc n comfortable.

10/10

Exceptional

10 May 2026

Destinee

Good service, the AC cuts off when your not in the room or doesn't detect motion so nights were a little hot but overall great hotel

2/10

Poor

05 May 2026

Iselda

The entire staff was so rude, unhelpful, and unfriendly. Would never stay here again or recommend it to anyone.

8/10

Excellent

01 May 2026

Alex

Clean room. Super nice staff. Bartender is top line.

Partner

10/10

Exceptional

29 Apr 2026

Megan

We had a corner room on the 8th floor and it was a lot larger than I expected it to be, very spacious. The bathroom was huge as well. The staff was very nice-we needed to print some things and they gladly printed them for us. I also loved that the water machine down the hallway, also had ice, so we could fill up with cold water. It is in an excellent, very central location as well. We really enjoyed our stay there.

Family_with_children

10/10

Exceptional

26 Apr 2026

Aileen

No complaints from me, this place is amazing. Perfect stay for when you’re going to the giants game or anything near by

6/10

Pleasant

23 Apr 2026

Edward

Good location and nice design concept. Rooms are large, nicely furnished and clean. Price for my stay was very good, but it came with some compromises that I wouldn’t make again. My room had an hvac so loud it was like having a generator hidden in the walls all night. And complimentary breakfast is actually a $22 gift certificate to purchase something from the makeshift cafe set up at the lobby bar. Food comes in plastic packaging and is warmed up in a microwave convection oven. My breakfast croissant was cold in the middle and the espresso machine was busted so I had the “lobby coffee” which was truly terrible in a city that does coffee well. Hotel prices plus tax and service charges means a muffin and croissant cost more than the value of the complimentary breakfast. I gave up after one day and ate out. I travel for work and I’d pay for a decent breakfast. Why do this?

Self

8/10

Excellent

17 Apr 2026

Michael

Great location!! Staff was great.

Partner

10/10

Exceptional

13 Apr 2026

LaDell

Surprisingly nice hotel!

Family_with_children

6/10

Pleasant

03 Apr 2026

Amanda

I set the ac to 68 and it always stayed at 72. Room was very stuff. Place needs a bit of TLC. Pillows are flat, towels are tiny and the bathroom literally would leak water from the shower. We placed a towel under the door to prevent it from leaking all over the floor, which minimized but did not stop. I’m not sure the hotel was worth the cost. Even the game area, while cool in theory…..it could stand some cleanliness with all the guests touching.

Family_with_children

10/10

Exceptional

01 Apr 2026

Zakeem

Spacious Room. Comfortable Desk Chair. Responsive Staff.

Partner

6/10

Pleasant

01 Apr 2026

Shirley

Partner

10/10

Exceptional

17 Mar 2026

Daisy

The room was very clean and front-desk staff were very friendly.

Business

10/10

Exceptional

10 Mar 2026

Katie

Rico was the best! It was a great stay and safe neighborhood. Would stay again!

10/10

Exceptional

02 Mar 2026

Xiaojing

clean place and nice staffs

6/10

Pleasant

21 Feb 2026

Melissa

Room was clean staff was nice. Issue was the breakfast we paid more for - they were out of so many things it was very very limited. Would never recommend doing this again, total waste of money.

Family_with_children

8/10

Excellent

20 Feb 2026

Megan

Staff was super friendly

10/10

Exceptional

16 Feb 2026

Karen

Staff were very friendly and kind, and the room was comfortable and clean. The grout in the shower looked like it needed some bleach, but everything else was great.

10/10

Exceptional

01 Feb 2026

Tricia

Clean room, friendly and professional staff.

10/10

Exceptional

30 Jan 2026

Alejandra

The staff was incredibly kind especially after a super long flight, the room was clean and cozy the amenities were good plus the area itself felt safe. Would absolutely stay here again. Special shout out to

10/10

Exceptional

30 Jan 2026

Mark

My room was huge and very clean and nicely appointed. Didn't like the marshmallow mattress but others probably would. Staff is very nice. Location can be very dead and maybe a bit unpleasant at night. Loved that I could beam my phone to the TV (especially since there were no movie channels). The one way they could improve is by having a vending machine on the property (maybe with hipster/healthy snacks). If you arrive after 8,there is no food at the hotel or anywhere nearby. You'd have to walk up to Union Square (thru a sketchy area).

Business_and_leisure Self

8/10

Excellent

17 Jan 2026

Melissa

Room was great and staff was friendly. The only thing I missed was coffee in the room.

Leisure Family

10/10

Exceptional

05 Jan 2026

Kay

Cool stay

8/10

Excellent

03 Jan 2026

Lalo

Great room

10/10

Exceptional

01 Jan 2026

david

Room was very clean, staff was nice, and bed was comfortable. The bathroom was also very nice and new.

4/10

Poor

31 Dec 2025

Rosemary Sara

The resort fee feels a complete rip off, the game room which is featured prominently as a gig deal has an old pool table that is not flat so the balls roll down the table and that is it, the gym has almost no equipment and is dirty, \"free\" reception area coffee and tea were made a big deal about but the quality is terrible, no coffee or tea facilities in the room, no online or netflix availability and the TV offered screen swap.sharing so we could watch our netflix online but it did not work and staff said that they received this complaint all the time. really a lot of sale pitch for a very poor experience and the amenities are almost non existent for the \"resort\" fee, very disappointing

Family

6/10

Pleasant

16 Dec 2025

Napasorn

This is my second visit to this hotel. Two years ago, when I visited here, it made such an impression on me that I came back again. So, for this time since I checked in at the lady's reception. She let me grab my luggage from the front mirror room by myself ( I left in the morning and came back at 3 p.m.for check-in). She opened the door for us and let me grab it. I feel that normally your service is more welcoming than this time. The room inside is old some cabinet is broken, the pillow is uncomfortable for sleep, and the important thing is that when I turn on the A/C or heat the air comes with a food smell all the room. Finally, I check out in the morning. The other lady's reception is so nice and a welcome service to us. We appreciate.

Leisure Partner

10/10

Exceptional

12 Dec 2025

Mark

Great staff - friendly and helpful. Beautiful room. And very very quiet. Plus, snacks and cocoa in the lobby. This will be my hotel for my next visits.

Self

10/10

Exceptional

05 Dec 2025

Fiona

Staff wonderful hotel very convenient for Powell Street station

8/10

Excellent

30 Nov 2025

Heidi

Everything was very lovely.
It’s SF so you are right downtown. However, the games and some of the lobby furniture condition was subpar. No sand in the shuffleboard and the soccer balls for the soccer plinko we’re all deflated. Half of the furniture in the lobby was in poor condition, including the upstairs lounging area.

Leisure Partner

10/10

Exceptional

28 Nov 2025

William

10/10

Exceptional

28 Nov 2025

Irene

Good size room and nice showroom products.
There was no coffee machine in the room so I asked reception and they provided one, however, the cups were not cleaned the next day nor the pods replaced.
By the bar, they have pool table and games, which is a nice touch.
They do not really provide breakfast in the hotel, but they do have free coffee and you can buy some pastries at the bar in the morning.
It is conveniently located near the Powell Barts station.

Partner

10/10

Exceptional

28 Nov 2025

Michelle

Beautiful hotel with large rooms. Staff was very nice and amenities were great. They kept the free coffee hidden and poorly labeled though. Not sure if I was drinking decaf or regular coffee.

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Tyler

Great location, great price, clean

8/10

Excellent

29 Oct 2025

Wen

Clean and big room

Business

10/10

Exceptional

23 Oct 2025

Benjamin

Quirky decor, friendly staff, central air conditioning, quiet rooms, cute bathroom with walk-in shower, comfy bed, really nice gym. One of the best hotels in SF!

Only thing missing from the room was a microwave, but the front staff reheated food for me.

10/10

Exceptional

20 Oct 2025

Amy

Room was very comfortable.

Leisure Partner

2/10

Poor

15 Oct 2025

Sharique

I don’t usually write reviews, but my experience with Hotel Zetta was so frustrating and mishandled that I feel obligated to warn others.

I had a fully paid, confirmed reservation at Hotel Zetta, only to arrive and be told — without any explanation — that my booking could not be honored. Instead, I was moved without consent to Hotel Zeppelin.

That’s where things went from bad to worse. The room we were given (Room 637) was filthy, with visible dust coating the surfaces, and the air conditioning made a constant, unbearable noise. I have photos showing the dust buildup. It was obvious that this room hadn’t been properly cleaned or maintained.

We informed the front desk the next morning that we wouldn’t stay under those conditions. They agreed and promised a refund, confirming that we were checked out. Two nights were eventually refunded through Orbitz — but then, unbelievably, my credit card was charged again for the same nights I didn’t stay.

That kind of unauthorized charge isn’t just a clerical mistake — it feels dishonest. I’ve had to dispute it directly with my credit card company.

In short:

My paid reservation at Zetta was not honored.

I was moved to another hotel without consent.

The replacement room was dirty and noisy.

I was charged for nights I never stayed.

I’ve stayed at many hotels, and I’ve never seen this level of disorganization and disregard for guests. Until Hotel Zetta (and the management behind it) address these issues, I strongly recommend staying

4/10

Poor

12 Oct 2025

Philip

Poor experience. Has gone downhill. Lobby was dead and bar was closed both nights I was there. Gym was smelly and tired. A resort fee of $35 a day was a joke - there were no amenities

Business

10/10

Exceptional

08 Oct 2025

Elizabeth

The Tenderloin district was a couple blocks away. A bit scary. However, around a different corner was the 4 Seasons.
We went to the Blue Bottle coffee shop. Ghirardelli chocolate ice cream shop, and Ray Ban shop near by.

Great stuff. Clean Oh, and they need to provide coffee in the rooms!!

Otherwise, outstanding.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Stephen

Clean room, convenient valet in the heart of the city. Good walking distance to Folsom street.

Partner

10/10

Exceptional

29 Sep 2025

Ely

Always a great stay here.

10/10

Exceptional

24 Sep 2025

Emmanuel

Clean Room and very spacious

Leisure

10/10

Exceptional

21 Sep 2025

Leah

Perfect getaway hotel.

Partner

8/10

Excellent

20 Sep 2025

Angela

Parking situation isn’t great. I was confused when I first arrived as to where to park you just to check-in. There is no attendant. Ultimately, the only option is valet parking overnight, which is extremely overpriced. Recommend searching parking garages in the area for self parking

Business Self

10/10

Exceptional

17 Sep 2025

charlotte

Good location, very secure and the rooms were well sized.

Leisure Friends

10/10

Exceptional

16 Sep 2025

Danaly

this hotel was a hidden gem. pool table in the lobby and a little cafe area. you go the second floor and there’s a PHOTOBOOTH you do have to pay but it’s so worth it. and they have an arcade as well. it’s lovey. the only thing i didn’t like was it felt like our room ac would stop working.

Leisure Family

10/10

Exceptional

15 Sep 2025

Danaly

this hotel was a hidden gem. they have a pool table in the lobby and a little cafe area as well. if you go to the second floor they have a little arcade area and my favorite part was the photo booth , the only sucky part for me was the ac in our room i feel like it wasn’t working.

Leisure Friends

4/10

Poor

12 Sep 2025

Sarah

The rooms are in desperate need of an upgrade and deep clean. The price paid does not reflect the actual rooms.

The 1st room smelt of smoke and the 2nd room I was moved to - the lino floor was dirty and sticky. I had to ask the cleaners to wash it. Which never happened as I never saw a mop with their trolleys.

The daytime front of house staff tried their best but it is not worth the 4 stars. Disappointing stay.

Business Self

10/10

Exceptional

08 Sep 2025

Maritza

Great space

Spacious and very nice place. Great lobby area and service was great by all staff.

Friends_and_family Friends

10/10

Exceptional

08 Sep 2025

Muhammad

loved the location

Business Self

4/10

Poor

22 Aug 2025

Silvia

Our stay here was not so good just due to the fact that my car came back to me with minor damage, I’m not sure where their valet parks the cars but a little after our stay we left the hotel and stopped by a store and seen that my front license plate cover was broken and license plate was bent. Not sure if the valet person hit my car against something or someone was trying to steal it, hard to tell this is SF, but still made my day irritable. Our hotel room was clean and the bed was comfy but the pillows not so much. There is an additional fee charge for amenities once you check in just be mindful, oh and our room did not come with slippers and a robe like advertised.

Partner

10/10

Exceptional

04 Aug 2025

ALMIRA

We enjoyed our 3day stay at Hotel Zetta, and loved the location as well as the games/arcade available for guests! There was complimentary coffee and donuts, and hotel was very clean. We weren’t able to check in early but they held our bags til our rooms were ready.

8/10

Excellent

28 Jul 2025

Gregory

I enjoyed my stay at Zetta, the staff are polite and professional.

Leisure Self

10/10

Exceptional

22 Jul 2025

Jay

A beautiful little hotel right at the head of the cable cars and shopping and really cool restaurants across the street!

Leisure Partner

10/10

Exceptional

15 Jul 2025

Andrew

Great stay. Nice spacious rooms. Friendly and prompt staff.
Great spot and access to trans and walk to most places. Stay right on market street and you’re good. Just avoid lower tenderloin as it gets a little rough.
Other than that awesome. Would definitely stay again. Grab a muni ticket and ride all around town on most busses and trains.

Leisure Family

10/10

Exceptional

11 Jul 2025

Cynthia

Enjoyed our stay

After an unpleasant check in our experience improved and went smoothly. Our room was nice and spacious. My kids enjoyed the Nintendo Switch in the room and the games in the lobby. The hotel is also located close to all the tourists attractions.

Friends_and_family Family

10/10

Exceptional

09 Jul 2025

Johanna Marie

It’s pet friendly, modern and clean. There’s a dog park nearby.

Leisure Pet

6/10

Pleasant

09 Jul 2025

Jenny

I really wanted to like this place, but unfortunately, my experience was very disappointing. The room had a strong, unpleasant odor like sweaty armpits that hit me the moment I walked in. I asked the staff to come clean and spray, and while they tried, the smell never went away.

To make matters worse, I saw a small mouse in the lobby, which made me seriously question the overall cleanliness and maintenance of the hotel. Definitely not what I expected or paid for. I won’t be staying here again.

Leisure Friends

10/10

Exceptional

08 Jul 2025

Mercedes

I went to this property to attend a concernt and take my son to the city as he has never been. The hotel had so many cool things such as their amazing gym, it had a peloton, beautiful gym equipment and weights. The gaming area was super cool too, including a giant plinko we played, pool, ping pong, and other games. Their ice machine was freaking rad. It had an option that allowed it to do both water and ice at the same time, which was a cool feature. It was nice to have that to fill up your water bottle as you went in and out of the city. Would stay there again. Also, you cannot enter the hotel without your hotel key, so this made safety a priority, as there can be homeless people wandering.

Leisure Family

6/10

Pleasant

04 Jul 2025

Anna

The hotel itself is very nice and very conveniently located from the airport . However, the neighborhood is like a zombie land and very unpleasant to walk through

Friends_and_family Family

10/10

Exceptional

03 Jul 2025

William

Room was nice, the only complaint is the water pressure in the shower. Bed was comfortable. Location is convenient.

Leisure Partner

10/10

Exceptional

02 Jul 2025

Peggy

Bed was super comfortable. Room was clean. Great nights sleep, didnt hear any kind of noise

Leisure Partner

10/10

Exceptional

27 Jun 2025

Vivian

3 night stay

Wonderful stay! Near transportation and restaurants.

Located in the downtown area.

The bed was comfortable and we slept well.

Partner

10/10

Exceptional

21 Jun 2025

Hala

Staff Amazing!! Amenities The Best! We went 30ppl for a Graduation at the Dental school. And the Kids Had the best time!!! The activity Room was the Best!!!! The rooms were large and Beautiful! Def recommend this Hotel!!!!

Leisure Family_with_children

2/10

Poor

17 Jun 2025

Sathiya

I don’t expect to return to this place.

Business_and_leisure Partner

8/10

Excellent

05 Jun 2025

Jamelinn

SMALL ROOMS BUT GOOD FOR BUSINESS TRIPS. EXPENSIVE FEES

Leisure Self

10/10

Exceptional

04 Jun 2025

Chris

Great property, I wish the complimentary drink had an option other than beer, such as wine or a canned cocktail.

Leisure Partner

10/10

Exceptional

26 May 2025

Julie

Great stay

Beautiful hotel, super clean, great location, friendly, helpful staff.

Friends_and_family Family

4/10

Poor

22 May 2025

Megan

While the hotel was cute and boutique style, and the room was great - very clean, and very comfortable bed... The service was awful. Clearly just a job to pay the bills for them, as they should not be in hospitality. The woman who checked us in wasn't rude but not friendly or welcoming. The bar was also closed for a private event, which we found out later, but she didn't inform us at check in. But also nobody seemed to know about said event, but we're very rude in telling us the bar was closed. No one even acknowledged us when we checked out.
For the price and location, it wasn't bad. I'd recommend if you don't care about service. I do love a hardwood floor hotel so I'd consider staying again.

Leisure Partner

6/10

Pleasant

20 May 2025

Kenneth

The neighborhood has a huge amount of homeless people actively doing drugs on the street. I have traveled a lot all over the world and this is probably the worst I have ever seen. I'm fine with a few people here and there but when you are walking down the sidewalk and having to pass through large groups of 15-20 people, it feels kind of sketchy. Market St is definitely not what it once was and a huge amount of retail stores are closed. Bottom line, stay aware of your surroundings and plan to take Uber at night rather than walking.

The room was just okay. Our room looked out to a blank wall and was not overly bright. There were no chairs in the room except for one at the desk but THERE was an exercize bike which made a great place to hang your clothes. There is also no coffee or tea in the room and the coffee service in the lobby is not available all day. The bed was comfortable and the bathroom was fine.

The separately owned restaurant off the lobby was closed on Sunday and the bar in the lobby was closed on Sunday also which seemed like bad planning to me.

There are pool tables in the lobby and upstairs in the game room. There was also a shuffleboard and two pinball machines available to play at no cost which was nice. They pinball machines do need some maintenance and there was no chalk for the poll cue sticks.

Overall, I'd say the hotel worked okay for our trip but I can't say I was wowed!

Leisure Partner

8/10

Excellent

16 May 2025

Florian

Located right off Market Street close to the cable car, tramway and train station. Rooms and especially the bathrooms are spacious, everything is clean and modern.

Leisure Family

2/10

Poor

09 May 2025

Verified traveler

Dear Customer Support and Escalation team,

I hope this message finds you well. I wanted to share my recent experience during my stay, as I believe in giving honest feedback to help improve guest experiences.

Unfortunately, my stay was less than ideal due to a strong smoke smell in my room. It seems the ventilation system is connected to the adjacent mall, allowing smoke to drift into the room, making it feel like someone was smoking right beside me. As someone who is quite sensitive to smoke, this made it incredibly difficult to relax and get a good night’s sleep, which is a fundamental part of any hotel stay.

I genuinely appreciate the effort your team puts into creating a welcoming environment, but this particular issue significantly impacted my comfort and overall experience. Given the circumstances, I kindly request a full refund, as I was unable to fully enjoy my stay due to the air quality issue.

Thank you in advance for your understanding and attention to this matter. I look forward to your response.

Warm Regards,
Josh Tsendayush

10/10

Exceptional

27 Apr 2025

Allison

I wish the floor was carpet. Quieter and warmer that way

8/10

Excellent

25 Apr 2025

Juan

It was nice. Service was great.
Nothing negative.

Partner

10/10

Exceptional

18 Apr 2025

Verified traveler

No coffee in th

Business

10/10

Exceptional

08 Apr 2025

Jeffrey

Great spot, will stay again.

Great spot to stay, really loved the overall vibe of the place from the lobby to the rooms. Staff I encountered was friendly, although not terribly informed on the area and available places to eat etc but very nice.

Friends_and_family Family

8/10

Excellent

06 Apr 2025

Ichiro

Hot water flow is way too little.

Business

10/10

Exceptional

21 Mar 2025

Sarah

This is very convenient to the BART station and is quiet and safe. Staff weren’t overly friendly and the room was clean enough but not spotless. The room was comfortable, quiet and safe. A great option for the price.

10/10

Exceptional

17 Feb 2025

Avery

Great experience. Best hotel I’ve stayed in SF

Leisure Family

10/10

Exceptional

11 Feb 2025

Nicholas

This was a fantastic experience! They even had pinball! I would absolutely stay here again!

Leisure Family

8/10

Excellent

11 Feb 2025

JILL M

Small blip

Paid extra for early arrival and couldn't check in when we got there. Rooms were not ready. Then you charged me anyway.
The charge was reversed. All staff were exceptionally attentive and helpful.

Friends_and_family Family

8/10

Excellent

26 Jan 2025

kathi

Liked the property and what we expected for the area.

Leisure Partner

10/10

Exceptional

11 Jan 2025

Kristen

Really friendly staff and comfortable stay

Business Self

10/10

Exceptional

06 Jan 2025

Benjamin

Loved the space. It had a few issues with the hidden fees such as WIFI being an additional amenity and having a destination fee for the hotel being in a not so clean area of San Francisco.

Leisure Self