The Pickwick Hotel

United States , San Francisco Area - CA
SAN FRANCISCO, 85 5th St
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100 reviews shown

10/10

Exceptional

19 Jun 2026

Adam

Hotel had a great location, the staff were very welcoming and helpful.
Very much would stay again.

Partner

4/10

Poor

18 Jun 2026

Arun

Great location in the heart of the financial district. Dated rooms with knobs and other fixtures loose or broken, AC didn't work, bed was uncomfortable, no additional amenities in the room, walls are so thin you can hear your neighbors talk. Definitely not worth the high prices they charge. The restaurant on the property is very good.

Self

10/10

Exceptional

18 Jun 2026

Jessica

The hotel is old but so nice and the staff including housekeeping were just amazing. Would stay here again.

Partner

4/10

Poor

18 Jun 2026

Amy

I normally don’t leave negative reviews because I prefer to see the positive in every situation. However, my stay at the Pickwick Hotel was disappointing.

There were several unexpected issues, including hidden parking fees and vending machines that placed a $15 authorization hold for each individual purchase. Check-in was delayed, and the rooms were very small. Even more concerning, there was little to no air circulation in any of the five rooms our family rented for a wedding. There was also no air conditioning. When maintenance came to inspect the issue, we were simply told, “This is all you’re going to get.”

Customer service also left much to be desired, as several interactions felt unwelcoming and as though guests were an inconvenience.

The one major positive was the hotel’s location, which was extremely convenient and made getting around easy.

Overall, our stay was just okay, but it was definitely a learning experience. I hope management addresses these issues to improve future guests’ experiences.

Family_with_children

8/10

Excellent

17 Jun 2026

Tom

Great location, low rates, close to several locations.

Partner

4/10

Poor

15 Jun 2026

Volodymyr

The room looked nice in the photos, but unfortunately the reality was disappointing. The bathroom door would not close properly, the floor was damp and dirty, and the furniture was old and worn out. The hotel did not meet my expectations based on the pictures online. I hope the management will improve the cleanliness and maintenance of the rooms.

10/10

Exceptional

15 Jun 2026

Muhammad

Pretty solid experience. Bathroom is smaller than other hotels I've stayed at but the room itself was nice for what I've paid. Wish the air conditioner was better but it's a product of the time the building was built

Friends

6/10

Pleasant

15 Jun 2026

Susan

While a clean hotel, the room was dated, the room had just one outlet on one side of the bed, nothing on the other in the way of night stand/light/or outlet. Rooms are small as was the bathroom; walls are paper thin. Staff a front desk were kind and helpful.

Partner

8/10

Excellent

14 Jun 2026

Mariana

The room was as pictured, clean with the essentials. The only downside is their air conditioning, it doesn’t do much so if you’re a hot sleeper it might be rough. We kept the windows open which helped.

Partner

10/10

Exceptional

14 Jun 2026

David

Close walking distance to Giants baseball stadium. Excellent control of temperature in the room. Comfortable beds

Self

8/10

Excellent

13 Jun 2026

ANIL KUMAR

Helpful staff

Self

8/10

Excellent

13 Jun 2026

Chris

Staff was awesome!! The beds were VERY comfortable. The room was a tight fit with 2 full beds.
The rooms need desperate maintenance. Simply re-caulking the crown molding in the rooms would make a huge difference. The bathroom looked upgraded.
The front desk area are nice. Self parking is awesome. You actually leave your car and keys with valet. It is expensive but worth it.

Friends_and_family Family

2/10

Poor

13 Jun 2026

Joban

Carpet need to clean or wash and parking is very conjusted

Partner

4/10

Poor

11 Jun 2026

Robert

Sad. It’s such a great old hotel building in a nice location - but it’s well beyond needing a significant renovation.

You’re better off bringing a 3x5 card to fan yourself off than to rely on the a/c.

They also seem to give Expedia bookers the bad rooms.

Family_with_children

10/10

Exceptional

08 Jun 2026

samuel

Location was good, rooms were clean. Parking was $50 a number night

Family

10/10

Exceptional

08 Jun 2026

John

Great value hotel clean convenient

2/10

Poor

07 Jun 2026

Jasmine

The staff was very nice but the hotels was not properly maintained. I’m surprised at the high reviews based off how the room looked. The carpet and all the walls were very dirty.

Friends

10/10

Exceptional

05 Jun 2026

Dottie

Everything was lovely.

Friends

2/10

Poor

05 Jun 2026

Rachel

I would not stay here again.

The room was poorly maintained and did not appear to ever be cleaned. There was visible red/orange/black mold on the shower, walls, and even the window curtains. The room had a strong, unpleasant odor, and the floors, tabletops, and dresser surfaces remained dirty throughout my entire stay. Housekeeping seemed to only empty the trash and make the bed.

The air conditioning was broken. There was no way to control the temperature, and the room stayed uncomfortably warm. The unit also made a loud metallic banging noise every 15 minutes throughout the night, repeatedly waking me up.

The bathroom was in rough condition. The shower contained a permanently attached bath mat that was dirty and unsanitary, and the bathroom door would not fully close or lock.

Amenities were extremely limited. Water was not complimentary, there were very few hangers, and when I asked the front desk for a spoon, they didn't even have basic plastic utensils available.

The surrounding area felt unsafe, with frequent screaming, aggravated fights, police, and disruptive noise outside the hotel at all hours. Opening the windows wasn't a realistic option to cool the room down because there were no screens, and bugs came in.

Overall, the hotel felt neglected, dirty, and poorly maintained. Between the mold, cleanliness issues, lack of amenities, broken climate control, and constant noise, this was one of the worst hotel experiences I've had.

Business Self

8/10

Excellent

30 May 2026

Joselito

Very comfortable bed and pillows!
The property has not been updated for a long time. Location is great!

Self

6/10

Pleasant

28 May 2026

Melina

Extra 60 dollars for valet parking; set up for getting into the parking garage is subpar. Also, no fan in the bathroom. The bar restaurant closes early so beware of that. Front desk staff is nice!

Partner

8/10

Excellent

28 May 2026

Ramon

Great place to stay for the night. The bed was comfortable. Room was simple. Shower had no pressure but the water temperature was good. Had to pay for the parking.

Partner

10/10

Exceptional

27 May 2026

Tanya

The staff was extremely helpful and friendly. The bar was closed when we arrived but it was still early. I had no complaints about the hotel. I will say, pay for parking with the Hotel, not with a third party. Thank you to the staff and management for everything!

10/10

Exceptional

27 May 2026

Chrissy

Very nice hotel. I will stay here again.

Partner

6/10

Pleasant

26 May 2026

nina

Stayed here with some friends , stay was okay but rooms need some remodeling and new carpets. Italian restaurant attached was out of noodles and chicken two nights in a row. A/C didn’t work well at all was very hot in room thankfully I had brought a small fan in my suitcase that I was able to put in window to keep us cool at night. Windows are old and did not have any type of screens on them tho. Was woke up several times during the night by sirens and had to listen to loud noise from the bars across the street.

Friends

8/10

Excellent

25 May 2026

Arely

El lugar de esta bien ubicado de tiendas y restaurantes se puede uno movilizar a pie. Hay espectáculos todos los días.

Friends

10/10

Exceptional

25 May 2026

John

The breakfast available next door was wonderful. We dined there everyday.

Partner

10/10

Exceptional

25 May 2026

Ron

This is a traditional hotel which could use an upgrade but is clean and safe, and has a very helpful staff. The location is excellent if you want to stay downtown, near BART, MUNI, and the cable car. Lots of interesting museums in the area. At a very reasonable price.

10/10

Exceptional

25 May 2026

Juan

The hotel is centrally located and within walking distance to BART, Moscone Center, Union Square and many other locations. The restaurant attached to the hotel is perfect for a reasonably priced meal and they offer a daily happy hour.
I would recommend this hotel for its ideal location reasonable price.

Business

8/10

Excellent

24 May 2026

Rick

Its charming and gives you a little trip to the past of down town san fran

Family_with_children

4/10

Poor

24 May 2026

Edward

As soon as you walk in it’s musty and you feel dirty as you walk in. There were two sets of windows and it had dust all around it. The AC had dust all on it too. The bed was good though. Staff was very friendly and helpful. This place needs to be updated and cleaned . I would not stay again and don’t recommend this place.

Partner

8/10

Excellent

24 May 2026

Esquivel

I had a good stay at The Pickwick. Very clean and staff were very friendly. Would definitely book here again.

Family_with_children

6/10

Pleasant

24 May 2026

Synthia

There was some trash in the beds when we first got there and online it said that there were queen beds but they weren’t queen size beds they were full size beds

Friends_and_family Family

4/10

Poor

24 May 2026

Adriane

The rooms were very dirty
The walls
The bathroom shower
Dirty Carpet .
Very dusty throughout whole hotel and rooms .

Family_with_children

10/10

Exceptional

23 May 2026

Geraldine

It was a great place to stay close to stores
I’ll be back

Partner

6/10

Pleasant

23 May 2026

Debra

Heater in room didn’t work. Refrigerator & coffee mashing weren’t plugs. I couldn’t move cabinet. Bed was very comfortable & clean

Partner

10/10

Exceptional

22 May 2026

Maria del Mar

Excelente ubicación y la habitación está bien por el precio. El personal amable. Lo recomiendo es donde siempre me quedo cada año que voy a San Francisco.

Self

8/10

Excellent

22 May 2026

Ian

Room was comfortable. The walls are not well insulated, we could hear people on the phone in the next room.
Breakfast next door at Zevi’s was excellent, as was the food in the restaurant attached to the Hotel.

Partner

10/10

Exceptional

22 May 2026

Adam

Safe, easy to check in, clean, quiet, had a great experience and 0.4 miles from the Moscone Convention center and close to the BART line getting back to the airport. It hit the spot for convenience, closeness, and price!

Self

8/10

Excellent

21 May 2026

Gabriela

Loved everything about our trip! The only complaint I have is, that I was unaware you had to use your keycard to go up past floor 4 on the elevator. We finally asked about it and the front desk let us know about the keycard on the elevator.
Besides walking up 3 floors a few times, it was great!

Friends_and_family Family

10/10

Exceptional

21 May 2026

RANDALL

Great location and very helpful staff

Self

4/10

Poor

20 May 2026

SHARON

Friends

8/10

Excellent

20 May 2026

Elizabeth

Room was somewhat clean didn't realize there was hair in the tub until late night, AC wasnt really working but we were able to open up the windows the area isnt the best but location is close to everything we walked everywhere hotel parking is around $55 per night room are decent good enough to sleep

Partner

10/10

Exceptional

19 May 2026

Prakash

Clean room

Friends_and_family Friends

10/10

Exceptional

19 May 2026

James

Friendly Staff, clean room

10/10

Exceptional

19 May 2026

Peter

Clean room

6/10

Pleasant

18 May 2026

Faye

The rooms were just okay. The walls are paper thin and the rooms could use a makeover - paint peeling off walls, bathtub peeling, handle of sink fell off repeatedly, etc

Family_with_children

2/10

Poor

18 May 2026

Angela

Hotel looks nothing like the pictures. Do not stay here. The bathroom shower has paint peeling from the ceiling and the shower is stained with dirt. The window didn’t close properly so our room was very loud. Took a shower and the towel was stained with some type of body fluid. The room was just outright disgusting. Spoke to the hotel stay about moving us to another room and they did but it was just a lil less disgusting. Be honest with what your rooms look like today not 30 yrs ago.

Family_with_children

6/10

Pleasant

17 May 2026

Enrique

The room a clean and nice. But the A/C didnt work and i had to open a window for cold air. The bathroom door doesn’t lock. And the water pressure in the shower is fast. No enough to hurt me, but is flows faster than any hotel showers ive taken before.

Self

10/10

Exceptional

16 May 2026

Cleo

Great location if you are taking public transportation. Near BART station, cable car and lots of buses. Grocery store 2 blocks away. No breakfast. Refrigerator in room but no microwave. The bathroom did not have a fan. Beds were very comfy. Easy check in and out. Great hotel for the price. I would stay there again.

Partner

10/10

Exceptional

13 May 2026

Chris

Great

6/10

Pleasant

12 May 2026

John

Staff was helpful, room was clean, room was close by the elevators and was quite noisy. At first I thought they were remodeling another room and using power tools. The as it got later and the noise continued that I realized it must be the elevator equipment. Also they are not completely transparent on parking charges say $52 per nite which is already pretty expensive.then add on extra fees and taxes what thought would be 104 for two nights ended up being 148 .

Self

10/10

Exceptional

09 May 2026

Tiana-mae

I love the feel of an old hotel. View was gorgeous

Partner

2/10

Poor

09 May 2026

Katelyn

The photos are misleading. Yes, this is a very old hotel, but it has not been updated to meet the standards that the photos convey. The carpet is uprooting from the floor, the baseboards are falling apart, there were stains on the bedding, hair in the “clean” sink, stains on the carpet, and was very rundown overall.

Partner

2/10

Poor

07 May 2026

Daniel

They charge you $50 to park your car in their garage per day. And if you show up two hours early before the 3 pm check-in time, don't worry, that's another $20. The room is tiny, the TV miniature (only 10 channels!), and the AC barely does anything. We were sweating all night while laying on a hard, uncomfortable bed. DO NOT STAY HERE!!

Family_with_children

8/10

Excellent

05 May 2026

Kristine

Beautiful property close to Moscone Center, historic building so not a lot of outlets.

Business

10/10

Exceptional

04 May 2026

lorna

Great, comfy bed. Good sized room.

The walls are very thin so you can hear a lot from your neighbour but we had quiet ones so all good :)

Really enjoyed our stay.

Family

8/10

Excellent

04 May 2026

andrew

Nice place. Needed the curtains replaced. No gym

Self

6/10

Pleasant

03 May 2026

Cheryl

Very small room

Partner

6/10

Pleasant

01 May 2026

Brian

Cramped bathroom. Housekeeping was daily, but cleaning not consistent. No creamer in room for coffee

Self

10/10

Exceptional

01 May 2026

Jacek

it was clean and staff was very pleasant.

Friends

6/10

Pleasant

01 May 2026

Brian

Nice hotel. A little older but clean and safe. Conveniently located

Partner

6/10

Pleasant

30 Apr 2026

Irene

Rooms are small.

Family

6/10

Pleasant

30 Apr 2026

Andrea

This place was ok. I arrived to my room my bathroom wasn’t fully cleaned and our fridge was leaking water and didn’t work. So we asked for a new room the gave us a new one right away which I appreciated. The hotel itself charges 60$ to park in the garage which they said they can deduct from deposit but you can pay cash only 30$ which the front desk was upset about when we were leaving. Overall the stay wasn’t the best but not the worst either.

Friends_and_family Friends

6/10

Pleasant

30 Apr 2026

Renee

The place is a bit noisy. Our A/C was rattling and making noise. We were close to the elevator so we could hear the ding every time it arrived. When neighbor's toilet flushed it made a lot of noise. Piping is old. But otherwise no issues. Room was clean. The bed and pillows were fine for me.

Business

10/10

Exceptional

29 Apr 2026

Luke

Very nice and helpful staff.
An older property but the beds were comfy, no issues with hot water or lift wait times.
Close to BART and Cable Car turnaround.
The hotel is next to Tenderloin area but that is easy to avoid

Family

10/10

Exceptional

29 Apr 2026

Elizabeth

This hotel is over 100 years old, but is very well kept, attractive, and comfortable. One elevator was out of order while I was there, but there were not long waits for the other. The adjacent restaurant is excellent, and the attached parking garage is incredibly convenient. I have read reviews that claim the hotel has no air conditioning, but it does (the windows also open if you prefer). I enjoyed my stay in this beautiful historic property.

Self

8/10

Excellent

28 Apr 2026

Kisha

I saw a mouse while sitting in the lobby area.

Partner

8/10

Excellent

26 Apr 2026

Eric

Simple well maintained older place. Parking onsite. 52$ central location.

Friends

8/10

Excellent

26 Apr 2026

JiaShuo

location

Self

10/10

Exceptional

26 Apr 2026

Brandi

The place was clean and helpful staff

8/10

Excellent

26 Apr 2026

Cierra

Rooms were clean, hotel is a little outdated but other than that good stay.

Partner

10/10

Exceptional

26 Apr 2026

Ihor

Best balance between quality and price.Good location

Partner

8/10

Excellent

25 Apr 2026

Kimberly

Loved the uniqueness. Staff were very helpful and accommodating. Some small things could use maintenance and unfortunately the area of town was not great. But overall good stay!

Partner

2/10

Poor

25 Apr 2026

Juan

room was dirty , beds were so uncomfortable was able to feel the springs on the bed

Partner

8/10

Excellent

25 Apr 2026

Jose

Old hotel but is well kept.

Partner

10/10

Exceptional

25 Apr 2026

jerry

Room was clean. Staff was very nice.

Friends_and_family Friends

6/10

Pleasant

24 Apr 2026

Valerie

Only thing I don’t like was housekeeping walking to go out room at 8 when check out wasn’t until noon . If I didn’t check out the room they shouldn’t be walking in at 8 am

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Luke

Nice place for descent price.

Partner

6/10

Pleasant

24 Apr 2026

Megan

The hotel is a bit old, the rooms are small and there are definite signs of wear everywhere. While I don’t mind these things generally, it was not very clean. You could see mold in the showerhead. Overall it was convenient and worked for our visit to the city. I would spend a little more for a cleaner room next time.

Partner

6/10

Pleasant

22 Apr 2026

Tamika

The hotel needs to be updated the photos make the hotel look way nicer than what it really is. Water took a while to get hot in the shower, the toliet is older and the overall cleanliness of the room wasn’t the best.

Self

10/10

Exceptional

22 Apr 2026

Katherine

The staff are very friendly. The rooms are small but cozy and comfortable. No microwave but fridge and Keurig. Parking below is expensive so park in the garage across the street but don't leave anything in your car.

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

Luis

Room was clean and staff was nice and helpful.

Partner

8/10

Excellent

20 Apr 2026

Crystal

I would stay here again. The Pickwick’s nightly price was reasonable (unlike most of the other hotels in the area). Convenient location- walking distance to the Moscone Center and Chinatown. Although the building is (over 100 years?) old, it has been well maintained. My room on the 2nd floor was clean (although some permanent scratches on the bathtub made it look dirty at 1st). There were some smells an old building will have, but nothing bad. The mini fridge in the room was nice. Front desk and cleaning staff were very kind and helpful. It was great to be allowed to store luggage at the hotel after check out in order to explore the city. I recommend! :)

Self

4/10

Poor

19 Apr 2026

Grant

This is an older property that has not been well maintained. There were several chips in paint and areas needing to be repainted. The walls are thin and we could clearly hear people in the next room. The bed was uncomfortable and hard to sleep in. I woke up in the middle of the night to a strong smell of Marijuana smoke. Not sure if it cane through the ventilation or from the adjoining room door, but it was as strong as someone smoking in the room. The room entry is cramped and getting in and out of the closet, bathroom, and main door were like a puzzle that made it difficult for two people to get ready to go out at the same time.

Partner

10/10

Exceptional

18 Apr 2026

Korlyn

Great location! Courtesy staff! Cute hotel!

Partner

8/10

Excellent

17 Apr 2026

Michael J. Hennelly

Older hotel. Room was clean. Bathroom all tiled. Heater didn't work well. Took forever (at least 6 minutes) for the hot water to get hot.

Breakfast was a coupon for the place next door. Food was good there.

Self

6/10

Pleasant

15 Apr 2026

Shelley

The price and location is perfect, but this building is OLD and you can put lipstick on a pig but it’s still a pig. Couldn’t really tell if the shower was clean and the AC/Heat ancient and outdated. The staff was wonderful though.

Family_with_children

10/10

Exceptional

14 Apr 2026

Wilson

friendly staff and great in room service. i will def stay there afain!

Self

10/10

Exceptional

14 Apr 2026

Tracy

The hotel is in a good location and is well kept and secure. I have stayed there a couple of times now and would recommend. You must go to the cafe a couple of doors up as the food is great and staff are amazing.

Friends

8/10

Excellent

13 Apr 2026

Christopher

Room was good sized with high original ceiling an d 2 large windows.It was clean and the bed was very good. But Recommend rooms facing rear of bldg, as street side rooms can be noisy, even with double windows. Staff was pleasant and helpful.
Location is great --near to all downtown spts and has easy access to transportation options.

Self

10/10

Exceptional

13 Apr 2026

Matt

For the price , location it was solid .

6/10

Pleasant

12 Apr 2026

Carlos

The Bathroom smells like pee

Family_with_children

8/10

Excellent

12 Apr 2026

Joel

Hotel is sufficient

Partner

10/10

Exceptional

11 Apr 2026

Mysel Anne

It was very chill stay..

10/10

Exceptional

11 Apr 2026

Matt

Great central location. First time in SF and it was easy to get to and from anywhere via public transport.

8/10

Excellent

08 Apr 2026

Sharon

Good location, clean, buy the breakfast , good value and tasty.

Partner

8/10

Excellent

08 Apr 2026

Johanna

No breakfast, but convenient and great adjacent Italian restaurant. Minimal services in the hotel but definitely an old world charm.

Partner

6/10

Pleasant

08 Apr 2026

Gene

Hotel was in walking distance to a lot of what I had planned and needed. Room was dated and a little dirty as far as carpet and curtains. Bed was clean. It was an older hotel so it had that feel to it not like all the chain hotels. Price was good for what I needed

Friends_and_family Friends

6/10

Pleasant

08 Apr 2026

Kyle David

Nice staff but it was an older hotel and dated on the inside. Walls were extremely thin and could hear all the neighbors and the rooms were older and in need of update. Great location in downtown San Francisco though.

Partner