Name: The Pickwick Hotel
Address: 85 5th St, San Francisco, 94103, US

The Pickwick Hotel

San Francisco Area - CA · United States

100 reviews shown

10/10

Exceptional

07 Aug 2026

Katherine

Lovely older hotel in the heart of downtown San Francisco. Easily walkable to transportation, the ballpark, and Chinatown. Very helpful staff and the rooms were very clean and well taken care of. Breakfast that’s included at the cafe next door is delicious!

Family_with_children

10/10

Exceptional

07 Aug 2026

Elizabeth

My only complaint was the air conditioning in the hotel. It turned on but it felt like there was no cold air coming from it so the room was super hot and we couldn’t open the windows either due to it being super hot outside too. Other than that the staff were super nice !

2/10

Poor

07 Aug 2026

Marelyn

Had a mouse come straight out of the room as soon as I i opened the bathroom door. The garage attendant was short and rude

Family_with_children

6/10

Pleasant

06 Aug 2026

Ricardo

AC did not work well

10/10

Exceptional

06 Aug 2026

Doliver

Staff was amazing and it was in a great location! Beds were very comfortable and it looked very well maintained for a one hundred year old hotel.

10/10

Exceptional

06 Aug 2026

Matthew

The Pickwick offers great value to families visiting San Francisco. The hotel is close enough to walk to Oracle Park. The area surrounding the hotel is fine. You can walk to Target and Trader Joe’s. The hotel is older but has charm. Don’t expect everything to be perfect and you’ll be happy. Also the breakfast add-on was fantastic and totally worth the money. The cafe next to the hotel provided a wonderful menu. It was an absolute treat that exceeded our expectations.

10/10

Exceptional

05 Aug 2026

Frances

We loved it went for 4th of July. Nice rooms, we added breakfast to our reservation, was great. Close to everything. Will return.

10/10

Exceptional

04 Aug 2026

Anita

Clean rooms nice staff

10/10

Exceptional

03 Aug 2026

Leticia

Great location and cozy place. Walls are thin so take your ear plugs

8/10

Excellent

03 Aug 2026

Andrea

The building ans rooms have lots of character since its an older hotel, but everything was clean and the staff were all really nice.

6/10

Pleasant

03 Aug 2026

Philip

The valet attendant was pretty rude at times. The shower curtain did not properly cover the shower, so the floor would get wet. The only helpful person was the front desk attendant.

10/10

Exceptional

02 Aug 2026

Francisco

clean and helpfull personal

2/10

Poor

02 Aug 2026

Luis

Mala proganda no dan el servicio que dicen ofrecer y menos con las habitaciones

6/10

Pleasant

02 Aug 2026

Luis

Hotel staff was nice but parking staff were rude no good customer service at all and the parking lot was dirty, employees should be cleaning instead of being on the phone, on top of it all outrageous prices.

10/10

Exceptional

01 Aug 2026

Jacky

Clean room and easy to come in and out the hotel. Parking was a bit pricey but had no issue leaving and entering.

8/10

Excellent

31 Jul 2026

Luis Alberto

Room cleanliness throughout multiple nights can improve

2/10

Poor

31 Jul 2026

SUZANNE

Horrible location. We drove up at about 4pm and never went inside. We turned off our air conditioning in the car to stop it from sucking in all of the meth smoke. The side walks and entry way were covered with homeless, both conscious and not. We were going to park and go inside and speak to them, but the \"Secured, covered self parking on site\" was a public garage on the side street that was a large black hole with people sleeping at the entrance. We called and told them we were not going to be staying as we were afraid to even park and come inside and were planning to walk to our activities throughout the weekend and this was not acceptable. We paid the one night cancellation fee and left to find something better.
We discovered that our daughters had sent a gift to the PickWick and called and asked them to hold it overnight as we weren't able to come back then. They said they had it and would save it. The next morning we went back and I was dropped at the front door (which was locked at 9:30 am) and they couldn't find it. After 20 minutes they found part of it and admitted that the rest, a box of candy, was probable taken and eaten by the staff! The man tried to refund the one night due to this, but couldn't and told me to contact the manager. After 2 weeks of trying to reach him, he returned my email. He eventually refunded only $50 even thought his staff stole from us. DO NOT stay here.

2/10

Poor

31 Jul 2026

Jessica

No comment

10/10

Exceptional

30 Jul 2026

Sergio

An oldie but a goodie. Just stay away from 6th street. Little sketchy

10/10

Exceptional

30 Jul 2026

Brian

Shower head was about 5’5”

8/10

Excellent

29 Jul 2026

E Ross

This is my fourth visit in 4 years, to the Pickwick. The location was great. The hotel is getting old but is quiet and comfortable and the restaurant is great. House Keeping leaves much to be desired, I only had one visit in 4 days.

4/10

Poor

29 Jul 2026

Richard

First of all, we had a mouse in the room.

It was so loud because there were sirens going off all night. I guess there was a fire station or ambulance station close by.

We had a coffee machine but no sweeteners or creamer of any kind.

There were loud parties going on right across the street from our room. It wouldn't have been as bad had they had double-pained windows instead of a single piece of glass.

The curtains could not be closed and there were NO safety rails in the tub. The General Manager told us that they had handicap rooms but you have to ask for them when booking the room. As far as we are concerned, there should be safety rails in ALL tubs no matter what.

Also, we used the heater, and it was LOUD and banging.

This Hotel needs some upgrades badly!

6/10

Pleasant

28 Jul 2026

Howard

The area was not very pleasant, should have thought about Mission st. But the Hotel was ok, fair for the price. Good and reasonable the attached restaurant.

8/10

Excellent

28 Jul 2026

Jeffrey

Staff was good. Location was great. Price point was good. It’s and older property and could use some love.

8/10

Excellent

28 Jul 2026

Dominic

Nice staff.
The hotel is old but fairly clean and comfy.
Feel safe.
Very convenient location with reasonable room prices.
I would stay again.

10/10

Exceptional

27 Jul 2026

David

Older hotel, classically nice without being fancy. Pretty sad gym though

10/10

Exceptional

27 Jul 2026

Pablo

Clean and safe

4/10

Poor

27 Jul 2026

Kevin

The staff were really great. The hotel itself, bot so much. After taxes and fees it was comparable to other hotels, and so i expected quality. The air conditioner was so old it hardly worked, and the twist knobs to get it working were imprecise, leaving you guessing what you have running.

The street has every conceivable loud noise all night night long blaring at 100 decibels. Custom exhaust, revving engines, gangster rap so loud it rattled the 4th floor windows. I get it, its the city, but the hotel needs to update windows with sound deadening panes, and fix the AC. If you can have the windows open, then the room heats up..

The shower head was coming out of the wall. And it was one of those waterfall heads, with very minimal water pressure. Sitting there scrubbing for 5 minutes to get the shampoo out of your hair.. and I have short hair.

The bed was wanting. Spring mattress with big valleys where the sleeping spots are. The pillows are all flat too, so you need 3 pillows to get enough loft to sleep.

I didn't get a single wink of sleep all night though. Hate to say it for the staff, but i wont be back to support the business. Staff is great, and the room was clean, no insects, rats or the like, but the amenities were awful. I checked out at 530am just exhausted from tossing and turning.

2/10

Poor

27 Jul 2026

Lindsay Tatiana

The AC didn’t work.

8/10

Excellent

27 Jul 2026

Ezequiel

Una propiedad antigua y solo parcialmente modernizada. Algunas paredes y revestimientos mostraban acabados mal hechos y mal pintados. Por el otro lado la limpieza fu muy buena y la atencion de todo el persona fue extremadamente profesional y colaborativo.

10/10

Exceptional

27 Jul 2026

Heber Fernando

6/10

Pleasant

26 Jul 2026

Gina

This hotel is over 100 years old, as are many hotels in the area.
This hotel is in need of interior painting and tub replacement.
We were able to check in early. The staff here is adequate, but no one goes out of their way to assist. For example, we asked at the front desk what event across the street had drawn 100’s of people to wait in line. They didn’t know. I googled it and found out that it was an annual party, with 100’s of attendees, and many hotel guests were in town for it.
While in the room, a maid came right in the door. No knocking, no announcement. Just barged right in and then had the audacity to question us if we were guests. She was looking for her cell phone charger. Never apologized.
The a/c in the room did not work, it was suggested that I didn’t know how to turn it on. Take a look at the photos. I work for an HVAC company. I know how to turn on AC.
The tub was an absolute mess. While many renovations had been done, this appears to be a very old tub that had been repainted but the paint is coming off.
Speaking of renovations, see the pictures of how they updated the windows.
The bed was comfortable. Room had a small fridge and coffee maker, they did work.
Had an interesting experience in the elevator and heard ringing and knocking through the night in the walls and closet. I’m guessing my room was haunted.

6/10

Pleasant

26 Jul 2026

Paulina

Overall, I’d say this stay was okay. I must have not read the details of this hotel with as much accuracy as I usually do but I looked into this hotel as a place to stay for a couple of Giants games over the weekend. The parking situation was “Valet” but I parked my own car because of how tight the parking spots were. Also, they should advertise that parking is available, for $60/night. There are signs all over the parking lot about taking valuables out and them not being responsible for theft but my app for my car kept alerting me that my car was unlocked. I locked it from my app at 1AM and again at 8AM. I don’t think what I paid overall for hotel and parking was worth the stay, honestly. It’s a run down hotel with 8 floors and no AC. The room smelled of wet towels and cigarette smoke. When I asked if I could have someone check the AC unit in my room or switch rooms to one with a running AC, I was told someone would be sent up. No one came by in my two night stay. When I inquired later Saturday night, they told me to open the windows and there was nothing else they could do. From the poor customer service at the front desk to the valet attendant moving five cars to get to a car parked in the back (including mine) before giving me my keys, I don’t think I’d stay here again unless there was a discounted price. At least this time I’d know what I’d be getting myself into.

4/10

Poor

26 Jul 2026

Jeffrey

Where to begin…

So for starters we pulled into the parking garage and a car was blocking the entrance. We had no idea if we were even in the right place to begin with so we had to back all the way out the entrance back to the street. I then dropped my wife off who confirmed we were in the right spot, but they didn’t know why the car was blocking the entrance. Inconvenient to start.

The room itself is mediocre at best. AC was insanely loud and smelled funny. And overall quality of room was mediocre. The real kicker was that the main light to our room couldn’t turn off. So come 11 at night when we try and go to bed, it was unfortunate to find out we would be sleeping with the light on. Of course with kids this isn’t going to work so I had to cover the light with a black shirt by standing on a table to reach it. Staff was nice but no manager and no maintenance person on duty, combined with no open rooms made for a very tough night of sleep.

Then it comes time to leave. To make a long story short, mind you management still hasn’t found time to contact us about our room/light issue yet, we go to retrieve our car from the garage. Takes a good 20+ minutes at least to get our car. Attendant was not polite at all. At one point he handed me my keys and walks away like I’m free to go. Problem was my car was blocked in by 4 other cars.

Just an overall pretty unfortunate experience. I do think it’s probably an ok place to stay normally, but we will not be returning.

6/10

Pleasant

24 Jul 2026

Mohammad

Parking

10/10

Exceptional

23 Jul 2026

Calvin

Love the pickwick have stayed several times never had a bad experience

10/10

Exceptional

23 Jul 2026

John

Pickwick is a hidden gem. Been recommending it to friends and family for 30 years. Does not look like much from the outside but the rooms are very comfortable, quiet and price cannot be beat. Have stayed in numerous 1 to 5 star hotels in my life. Pickwick is among the best values out there.

10/10

Exceptional

23 Jul 2026

Edward

💯💯

8/10

Excellent

23 Jul 2026

Aaron

Everyone was great except for the attendant at the parking garage. I have thick skin but the guy was so aggressively rude despite me being so kind from the initial greeting that I had to call him out on his attitude and take a star away from here. I told the front desk about his behavior and they said the parking garage is a separate entity. While I’d usually let it slide from there, I have to remember that this is also the garage the hotel directly affiliates itself with. I don’t usually leave reviews, but everyone else was so great from check-in staff to the sweet cleaning lady that I felt the need to let them know who their partnered with doesn’t carry the same level of service.

8/10

Excellent

22 Jul 2026

Dana

Air con not working but it wouldn't put me off staying here again. Overall value for money and staff on front desk very helpful

10/10

Exceptional

21 Jul 2026

gregory

All good except the young bartender very not experience

Partner

10/10

Exceptional

20 Jul 2026

Kevin

Its an older Hotels, but kept up pretty good. Bed was comfortable, great view. The Staff was very helpful & kind, parking price was kinda excessive, but what isn't under this administration right now. Area was ok. No complaints.

Partner

8/10

Excellent

19 Jul 2026

Darryl

Easy check-in, clean rooms and a nice environment. I'd recommend this hotel.

8/10

Excellent

18 Jul 2026

osfmany

Vintage look on a nice Hotel. Place was clean and staff is friendly.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Alfredo

Clean room, helpful staff

Partner

6/10

Pleasant

18 Jul 2026

luz

The property was okay, but the parking fees were too much. Also, the parking attendant was not friendly at all which made it very uncomfortable to go in and out of the parking lot. My experience here left me feeling very unlikely to come back.

Family_with_children

10/10

Exceptional

17 Jul 2026

Desiree

Amazing place to stay took my family and everyone had an amazing time and very clean

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Christopher

I love the charm and the lower cost of this older hotel. The beds were very comfortable, and the staff were great.
Unfortunately the property and the furniture are not very well maintained. We had a leaky toilet and furniture cabinets that wouldn’t latch closed. The TV must have been 20 years old. The room also had a musty smell.

2/10

Poor

17 Jul 2026

Kailani

Overall dirty. Homeless people in the parking lot garage, the walls in the rooms were paper thin you could hear people slam their doors. The heater/AC made an awful loud noise”boom” sound every 30 mins in the middle of the night that woke us up all night. Left a got a different hotel after the first 1st, we paid for 4 nights and they would not give us a refund after voicing our concerns and not trying to fixthe issue. Horrible experience.

Partner

10/10

Exceptional

16 Jul 2026

Bala

Overall very good. Positive Staff Attitude

Friends_and_family Family

8/10

Excellent

16 Jul 2026

MR TONY

Stayed twice at the beginning and end of 3 weeks in California. Great location 2 minutes from Powell BART so very easy for the airport. Big room so no problem with cases, Even a walk in wardrobe. Good links for the city (cable car, trolley and buses) and we also walked to a lot of places. Would certainly stay again.
The only 'drawback' was an extremely rude night receptionist who made life VERY difficult on one night. Considering putting in a formal complaint he was so bad.

Partner

6/10

Pleasant

16 Jul 2026

Roxanna

The hotel is not what was expected, not special but the bed was comfortable,

Family

4/10

Poor

12 Jul 2026

Neeraj

Breakfast,’they didn’t offer breakfast coupons and room are quite old, you have hear neighbours all the time..

Family_with_children

10/10

Exceptional

10 Jul 2026

Noe

Easy to get in and out
Parking available for a fee
Great location, great price

Self

2/10

Poor

10 Jul 2026

George

The room stinks and needs to clean hall way as well . The elevator is terrible. I don’t recommend for any one . Thank you

Self

8/10

Excellent

10 Jul 2026

Christopher

This hotel is quite old. The room that I was in was clean, and everything worked well. Some travelers reported that some rooms weren't very clean, but I was fine, and the cost was lower than other properties in the area.

Friends

2/10

Poor

09 Jul 2026

Ani

The staff were friendly and helpful, and I have no complaints about their service.

Unfortunately, the hotel itself was a huge disappointment. It is extremely old, and the photos online do not reflect the actual condition of the property. The bathroom looked like it hadn’t been renovated in decades, everything felt worn out, and even the carpet was incredibly old. To make matters worse, there was pigeon droppings on the curtains, which was shocking and unacceptable.

I am leaving this review because I want future guests to know that the pictures are very misleading. Please don’t rely only on the photos when booking. The reality is completely different, and I would not choose to stay here again.

Partner

4/10

Poor

09 Jul 2026

Dave

Explained a problem with booking hotel the desk lady fixed one problem then told me her shift was over and someone else will fix the other 2 problem. I had to explained to her all over again

Friends

6/10

Pleasant

05 Jul 2026

Nikki

They don’t tell you parking is additional 60$ for a holiday it’s almost as much as the 96$ rate offered. Lol ! Anything to make a buck I guess.

Friends

6/10

Pleasant

05 Jul 2026

Gabriela

Hotel is old but clean. Bathroom is small. Area is not great so having valet parking at hotel is great. Staff was great. Would I stay again? No. Only because I didn’t feel comfortable with location.

Family_with_children

8/10

Excellent

05 Jul 2026

Amber

Clean room. Decent amenities. Helpful staff. Convention location.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Sonya

Clean room, but parking expensive

Friends

8/10

Excellent

03 Jul 2026

Vincent

Great stay for the price. Neighborhood isnt that great but we didnt hang around that neighborhood.

Partner

8/10

Excellent

03 Jul 2026

Victor

Clean room but need updating

Friends

10/10

Exceptional

02 Jul 2026

Genesis

Great experience! Ask to stay on the 8th floor!!

8/10

Excellent

02 Jul 2026

Elodie

everything was good for the need I have. I didn't take the breakfast.

2/10

Poor

02 Jul 2026

Sadie

Roaches

Partner

10/10

Exceptional

01 Jul 2026

Enrique

Room was great. Staff was friendly. And if you’re too early, the staff can hold your bags in storage until check-in. Deposit is better if you plan to go only on night. And you get the deposit back within 2 hours. Great hotel. Close to BART, restaurants and AMC theaters. Highly recommended. 9/10.

Self

8/10

Excellent

30 Jun 2026

Andreas

Nice staff, older property, has been renovated, some rooms and areas do feel dark and gothic. Carpets could use a refresh, some paint here and there, but kept clean. The staff was very helpful and nice.

Self

10/10

Exceptional

29 Jun 2026

Harry

Wonderful time. Very nurturing staff.

Friends_and_family Friends

10/10

Exceptional

29 Jun 2026

Artemisa

Clean room, good service from staff, great breakfast options. Thanks

Self

8/10

Excellent

29 Jun 2026

Linda

Hotel is old and worn but well maintained. Employees super helpful. Good restaurant and bar located inside hotel also across the street.

6/10

Pleasant

28 Jun 2026

Soomeen

Good location. Ok cleaness. Since its a very old building with old fixtures, cant say its very clean despite the bedding was clean and comfortable. I slept well but since the soundproofing was terrible, my mom couldn't sleep well...

Family

10/10

Exceptional

28 Jun 2026

Cheryl

Great location. Perfect for walking the city

Family

10/10

Exceptional

27 Jun 2026

Tania

Muy bueno el servicio

Partner

8/10

Excellent

27 Jun 2026

Lizbeth

It was a good stay! You can hear EVERYTHING tho.. I didn’t get that much of a good sleep bc the other roo

10/10

Exceptional

27 Jun 2026

Randy

It was close to a lot of fun things in SF

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Anthony

Great, central location. Good for public transport including the cable car. Big room with plenty of storage. All the staff were excellent. We're going back in 3 weeks after touring California.

Partner

10/10

Exceptional

26 Jun 2026

Brenda

Staff was friendly and helpful. The room was tight as well as the bathroom but they served their purpose. We were there for a concert so we just needed a bed and a shower.

Partner

4/10

Poor

26 Jun 2026

Meredith

I read the reviews and booked anyway. I stayed here years ago and it was great. This time, it was pretty gross. The bathroom shower had hairs in it. The bathroom sink, eye level when using the toilet, had old toothpaste dripping down the front. You didn’t want to walk around on the floors bare foot or even with socks. The mold above the shower and in the bathroom was just painted over with white paint. Hallways are run down…. Pretty bad.

Partner

6/10

Pleasant

25 Jun 2026

Amy

This hotel was walking distance to Oracle and Chase center. That was the only good thing. Carpet was old and stained, but I could keep my shoes on. But the walls are very thin. We could hear people talking, showering and their extra curricular activities. For that reason, would not stay again.

Partner

4/10

Poor

25 Jun 2026

Admir

......

8/10

Excellent

25 Jun 2026

Yer

Liked that the front entrance is locked and required keycard at all time to enter. Though of checking in, easy process of pressing a button to get in touch with person at front to be let in. Didn’t like the AC unit and thin walls. Had a neighboring room talk loud with music like they were having a good ole party hangout. The AC was alright, air flow was lacking. Bathroom was cramped but doable for needs.

Self

8/10

Excellent

24 Jun 2026

vivek

The room was decent for the price, and the customer service was excellent. Its location near the Moscone Center is highly convenient. On my first day, the A/C made strange noises that kept me awake, but the maintenance team responded quickly and fixed it. Note that the climate control is manual, not automated; guests cannot switch between heating and cooling themselves. A maintenance worker must do it for you, and they are only available from 9 AM to 10 PM. Given that the hotel is 100 years old, this setup is understandable, and they have maintained the property well. The bathroom was clean. The refrigerator also made a strange buzzing sound, but I resolved it by unplugging it. Overall, it is a fine place to stay if you just need somewhere to sleep and get ready for a conference.

Business Self

2/10

Poor

24 Jun 2026

Budi

Very tired building

8/10

Excellent

24 Jun 2026

John

Great low cost place to stay downtown. No microwave and the AC control was hidden in a flip panel.

Partner

4/10

Poor

23 Jun 2026

Justin

Avoid! There’s no working AC in the lobby, hallways, or even in the room. Just warm air blows out of the vents. While the location is convenient, immediate alarm bells should go off for everyone when you need a key card to access the lobby in the middle of the day! The street and in front of the entrance are littered with homeless people sleeping on the sidewalk, picking at their sores and hassling anyone walking by. The only saving grace was the direct access to the parking garage and to the rental car from the lobby without going outside. I can’t see myself ever staying here again.

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

guadalupe

It was a beautiful old hotel. Very convenient. It was close to our concert at oracle park. It was a bit stuffy and our air was not working. They offered us fans which they brought one. Came back from the concert and it was still stuffy. Asked for another which helped. They let us use their microwave which was appreciated. We were aware that the hotel was old and not updated but we were OK with that beds were very comfortable. Parking nearby was about $44 max a day they do offer their own parking which is about $50 and then there was a $50 deposit for the room. Overall, we did enjoy our stay will most likely stay again if we ever are in the area.

Partner

10/10

Exceptional

22 Jun 2026

Nicolle

Location was excellent. Hotel is a bit old and needs some remodelations

Family

6/10

Pleasant

22 Jun 2026

David Michael Perez

Wasn't as I expected. The lobby was extremely secured. Room was okay

Partner

2/10

Poor

21 Jun 2026

Gabriel

6/10

Pleasant

21 Jun 2026

DeKetra

We love the experiences! The staff was amazing and very open to moving us when we did not like the rooms we were assigned. I don’t like to be complicated when I travel but I do value a clean room. This hotel needs a major renovation.

Family

10/10

Exceptional

21 Jun 2026

Jose

The room was clean and staff was great like that the bar was downstairs and can take drinks and food to the room.

Friends

2/10

Poor

21 Jun 2026

Aracelli

The bathroom was very outdated. Broken sink and dirty upon check in. Entering the building was a hassle.

Friends

6/10

Pleasant

21 Jun 2026

Norma

El personal de recepcion es muy desagradable, no tienen ningún interés en colaborar ni ayudar al huésped

Family

6/10

Pleasant

20 Jun 2026

Anuar

Its old and not well maintained

Self

10/10

Exceptional

19 Jun 2026

Adam

Hotel had a great location, the staff were very welcoming and helpful.
Very much would stay again.

Partner

4/10

Poor

18 Jun 2026

Arun

Great location in the heart of the financial district. Dated rooms with knobs and other fixtures loose or broken, AC didn't work, bed was uncomfortable, no additional amenities in the room, walls are so thin you can hear your neighbors talk. Definitely not worth the high prices they charge. The restaurant on the property is very good.

Self

10/10

Exceptional

18 Jun 2026

Jessica

The hotel is old but so nice and the staff including housekeeping were just amazing. Would stay here again.

Partner

4/10

Poor

18 Jun 2026

Amy

I normally don’t leave negative reviews because I prefer to see the positive in every situation. However, my stay at the Pickwick Hotel was disappointing.

There were several unexpected issues, including hidden parking fees and vending machines that placed a $15 authorization hold for each individual purchase. Check-in was delayed, and the rooms were very small. Even more concerning, there was little to no air circulation in any of the five rooms our family rented for a wedding. There was also no air conditioning. When maintenance came to inspect the issue, we were simply told, “This is all you’re going to get.”

Customer service also left much to be desired, as several interactions felt unwelcoming and as though guests were an inconvenience.

The one major positive was the hotel’s location, which was extremely convenient and made getting around easy.

Overall, our stay was just okay, but it was definitely a learning experience. I hope management addresses these issues to improve future guests’ experiences.

Family_with_children