The Pickwick Hotel

United States , San Francisco Area - CA
SAN FRANCISCO, 85 5th St
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100 reviews shown

8/10

Excellent

15 Mar 2026

emma

Secure

6/10

Pleasant

14 Mar 2026

Eligio

We booked 3 separate rooms. Windows don’t close. One of the rooms did not have hot water.

Friends_and_family Friends

6/10

Pleasant

13 Mar 2026

Jason

Location was good and the room was fine. The bathroom is really small, but that didnt bother me.
The pipes in the hotel would bang all night as people took showers. It was really hard to sleep even as it got late. 1:30am and the pipes were still banging in the walls. Bring earplugs.

Self

8/10

Excellent

13 Mar 2026

Alejandra

I found some dirty walls of what looked like fluids

Family_with_children

10/10

Exceptional

12 Mar 2026

Douglas

Good value hotel in centre.

Self

2/10

Poor

09 Mar 2026

Priscilla

Unsure of the cleanliness of the sheets. Headboard and rug had stains. Dresser/ nightstands were obviously unwiped as there were water stains from previous patrons. Walls were paper thin and could hear people’s conversations from the next room. Noisy nextdoor patrons persisted all night. Air conditioner did not work. Blow dryer did not work. There was hair in the refrigerator. Asked to change sheets they did not. If given the choice to come back I would not.

Business

2/10

Poor

08 Mar 2026

Alma

Horrible

Friends_and_family Friends

6/10

Pleasant

08 Mar 2026

Carol Lynn

The Pickwick is a beautiful older hotel with a lot of character, which I appreciated. Overall, the cleanliness was acceptable and the staff was fine - everyone I interacted with was polite and helpful.

Self

4/10

Poor

06 Mar 2026

Corina

recently stayed at this hotel in downtown San Francisco. The building has clearly been there for many years and unfortunately it shows. The rooms do not have air conditioning, and the windows only roll open which didn’t provide much relief. The overall property feels very outdated and could really benefit from some renovations and upgrades.

The shower also had extremely low water pressure — barely any water was coming out of the showerhead, which made it difficult to shower comfortably.

The location is convenient for downtown, but the hotel itself definitely needs some updating to improve the guest experience.
Car parking was $59 additional

Friends

10/10

Exceptional

04 Mar 2026

Jeff

Nice Hotel, area is a little rough to walk in at night.

Partner

10/10

Exceptional

04 Mar 2026

Megan

Connected to an amazing Italian restaurant. Was walking distance to the convention center. Parking was across the street in a public lot.

Friends_and_family Friends

6/10

Pleasant

02 Mar 2026

Joyce

We were next to the shoot was so noisy through the night and the old smokey smell was bad.. Bought the breakfast package…. Food was good, but service was poor. When we gave the host/server our coupons from the hotel he made an annoyed face. Then left us sitting for over 15mins before coming to take our drink order only. The cafe wasn’t even busy. We had coupons to go 2 days but only ate there this once because of the services.

Family_with_children

6/10

Pleasant

02 Mar 2026

Xiaojing

The location was great and the front desk staff were friendly. However, the room was very small and quite old. The door didn’t close tightly, which made me feel unsafe. Considering the price of $85 per night, it was acceptable, but the door security definitely needs improvement.

6/10

Pleasant

01 Mar 2026

Maria

The rooms are too hot the AC doesn’t work and the rooms are very small

Family_with_children

4/10

Poor

01 Mar 2026

Jessica R

Outdated, dirty, fixtures falling off wall, and TV & AC broken. Front desk made no accommodations or refund for stay, left early.

8/10

Excellent

27 Feb 2026

Arthur

Clean room, great location, and amazing staff!

Self

4/10

Poor

27 Feb 2026

Jessica

It was not at all clear upon booking that valet parking was the ONLY option, especially since wheelchair accessible parking was explicitly listed as a separate feature. An extra $60 is not insignificant. Entry from the hotel the garage was also very difficult with a wheelchair and luggage, we had to ask for help.
The room also had iffy amenities - the pocket door to the bathroom was very difficult to open and close, there is no counter space in the bathroom (just the edge of the sink), we weren't able to turn off the automatic hall light, and the closet wasn't wheelchair accessible because of being so narrow and close to the dresser (the door can't even be closed since it's so close).

8/10

Excellent

27 Feb 2026

rahul

It was a perfect.

Self

10/10

Exceptional

27 Feb 2026

Kevin

allowed early check in

Self

4/10

Poor

23 Feb 2026

Nubia

The bed is super comfy, Elevator is horrible takes way to long to go up and down stops at every possible floor. FYI Rooms are not sound proof YOU CAN HEAR EVERYTHING. You have to pay like $55 for parking which makes no sense when your already paying to stay there. I forgot my Nike sweats in the room they said the would call IF THEY WERE found. I’m sure someone kept those new sweats never got a cal back.

Partner

10/10

Exceptional

20 Feb 2026

Brenda

The hotel is in a great location to get around in San Francisco.

4/10

Poor

20 Feb 2026

Barrington

I was there Super Bowl weekend, 7th February at roughly 6pm I came back to my room and a small rodent ran pass me and under the door. I couldn’t sleep well after that and left the next day with 1 day remaining which has not been resolved. Thank you Brian (Manager) who sent an email but did not sort his offer out. Good luck!!

6/10

Pleasant

19 Feb 2026

Jacquelyn

1 star

Friends

4/10

Poor

18 Feb 2026

Richard

Lamp did not work the room was clean, but the mattress was way too worn in. Only stayed for 2 nights and was charged 120$ for overnight parking. I do not recommend this place if you have a car.

Self

10/10

Exceptional

17 Feb 2026

George

The clean room and housekeeping cleaned my room everyday of a 11 day stay from February 1st - February 12th, 2026. The staff was very friendly and knowledgeable about the surrounding area.

8/10

Excellent

16 Feb 2026

Raquell

Staff was courteous. Rooms were cleaned well.

10/10

Exceptional

16 Feb 2026

Maria Jose

If you need to just pass the night it's a great option.

Family

2/10

Poor

14 Feb 2026

Patrick Howell

this is not a 3.5 star hotel

Business Self

8/10

Excellent

12 Feb 2026

brittany

Bed was super comfortable. Good service.

Business Self

8/10

Excellent

11 Feb 2026

Seana

Staff was friendly. Glad it get something in budget during Super Bowl weekend.

Leisure Partner

10/10

Exceptional

11 Feb 2026

George

The room was spotless and cleaning staff cleaned my room everyday of my 11 day stay. Excellent amenities location was good and restaurant next door was perfect.

Business

8/10

Excellent

11 Feb 2026

Ellen

Historic older property but well maintained in the heart of San Francisco.

Leisure Family

10/10

Exceptional

10 Feb 2026

Jean

Very modern room for being such an old establishment. The location was perfect.

Partner

8/10

Excellent

09 Feb 2026

HEATHER

Beautiful classic hotel in heart of SF. Only improvement needed is a small coffee shop, or real creamer in the room. Coffee shops a few minutes away, but can't beat coffee in the hotel.

Leisure Friends

8/10

Excellent

06 Feb 2026

Mayumi

All the staff were very friendly and checked us in early so we were able to get some rest before going to the NFL event.

8/10

Excellent

05 Feb 2026

Greg

Downtown San Francisco, crazy pricing but that is how it is. Room was clean, everything worked but WiFi was poor and needs an upgrade. All in all when at a conference at Moscone, its a good choice for a hotel - and a necessary cost.

Business

8/10

Excellent

05 Feb 2026

Samona

Clean room; close to other hotels, venues and restaurants

Business

4/10

Poor

05 Feb 2026

Jennifer

Room was damp, no vent fan in bathroom. The air duct was disgusting. Windows woukdnt open. Super thin walls and ypu could hear everything next door. Shower made a crazy sound when you turned the hot water on. Moulding in the room.was cracked and pld. Smoke detector must have been from 1985 and was yellow. Carpets were dingy and the atmosphere just outside the entrance was rough. Area was less than desirable and cops everywhere. Would not stay here again with my family

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

Jorge

The room was great easy access we rented two rooms one of the rooms. The television did not work in one of the rooms. Rooms were clean restrooms were clean. Well kept employees were nice and attend. Answered all questions. Thank you.

Leisure Family

8/10

Excellent

03 Feb 2026

Julie

Staff was very thoughtful. Rooms need a serious refresh.

Business

10/10

Exceptional

03 Feb 2026

Melvin

Nice Rooms!

8/10

Excellent

26 Jan 2026

Jingzhou

Reasonable hotel room and helpful staff. The wifi connection does not lead to password input and no internet connection.

Business Self

8/10

Excellent

22 Jan 2026

Cheng

Except the AC plug near the bed has no power, I will rate five stars.

Business

10/10

Exceptional

21 Jan 2026

Kelly

Fantastic Service! Loved my stay!

Business Family

10/10

Exceptional

20 Jan 2026

Mohamad

Courteous staff. Nice room. Close to many places.

Recommended for visitors of San Francisco.

Leisure Partner

8/10

Excellent

18 Jan 2026

Jennise

First room given smell really bad of mold, I called down to reception and was moved immediately to another room. Loved how quickly it was addressed and taken care of. The only thing I didn’t like was that when I asked front desk if there was anything open around the area to eat I was told “oh I don’t know”. Maybe it’s true, maybe he didn’t know but I think that is something they should know. Just my 2 cents.

6/10

Pleasant

18 Jan 2026

Kristen

Hotel was clean, but just older. Be mindful of location, but hotel is good about needing the room card to enter hotel or get buzzed in. Soma restaurant next door was good!

Business Family

8/10

Excellent

15 Jan 2026

Caren

All was fine. Hotel a bit old but clean. Only issue is that the room was really hot and the AC did not work.

Business Self

10/10

Exceptional

13 Jan 2026

Olena

For San Francisco the hotel was great. Bryan and the team did everything to make sure the stay was great.

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Sarah

We stay at the Pickwick often when we go to Giants or Warrior games. It's a very convenient location. The hotel is clean, staff is helpful, and they have parking.

Leisure Friends

6/10

Pleasant

10 Jan 2026

Joseph

Everyone was courteous but the facilities were a little run down.

6/10

Pleasant

08 Jan 2026

Victor

The room was good but we had 2 mishaps. First, there was a HUGE ROACH on the curtain, I'm talking like 4 inches long. They did not have staff to come deal with it. Also, the heater in the room sucked, it took forever for the room to heat up.

10/10

Exceptional

07 Jan 2026

Stewart

Clean room. Quaint retro room. Fantastic staff. Comfortable bed. Very convinient to Moscone Center.

Leisure Partner

6/10

Pleasant

05 Jan 2026

Dyna

The room was cold, being a raining day, the windows were open. Reason is cause the room had a strong smell. In the morning, I made a coffee I soon found out there was no creamer nor sugar. Aside from that, everything else was great.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Donn Carlo

Nice staff, prime location

Leisure Family

10/10

Exceptional

02 Jan 2026

Natalia

Great location, felt safe. Room was nice , comfortable bed. Read that ren

8/10

Excellent

02 Jan 2026

Catherine Anne

No breakfast

Self

6/10

Pleasant

01 Jan 2026

Nannette

Bathrooms beed updating

Business

6/10

Pleasant

30 Dec 2025

Kim

Didn’t have breakfast

Friends_and_family Family

8/10

Excellent

29 Dec 2025

Samantha

Room was nicer than expected but there were a few issues. Power went out the last day of our stay until late in the night and there were several paint chips and outside was near quite a few homeless so didn’t feel safe walking out at night.

Leisure Partner

2/10

Poor

26 Dec 2025

Jenna

There was a huge power outage causing us to arrive to a dark hotel. Unable to check in. Had to climb over 7 flights of stairs to a room we had to wait to be let in. Unable to see or get work done due to no WiFi or ability to charge. Was told we would have in and out privileges from parking garage and was denied to leave. Had to pay extra money on Ubers we didn’t budget for. Whole night was a bust. I tried to talk to hotels.com and the manager at the Pickwick hotel and they didn’t give a refund or any accommodation. Super disappointed that I paid to get no work done and further injure my husbands knees on the walk up all the stairs. Horrible experience. Made us feel uncared for and we will not be back.

Business Partner

10/10

Exceptional

23 Dec 2025

Rocio

Yes very nice!!

4/10

Poor

21 Dec 2025

Alyssa

No power in the hotel. Still don’t have a key card

Leisure Self

10/10

Exceptional

20 Dec 2025

Phillip

Room was clean, could use some more counter space in the bathroom, water pressure was good. Good location near to many spots to go. Staff was a bit loud in the hallway in the morning

10/10

Exceptional

17 Dec 2025

Dennis

Everything was excellent.

Leisure

10/10

Exceptional

15 Dec 2025

Cynthia

Amazing Home

8/10

Excellent

15 Dec 2025

Bhuvan

Staff was courteous. The washroom could have been cleaner.

8/10

Excellent

14 Dec 2025

Anthony A

We’ve stayed here twice now. The price is great for San Francisco. It is an older hotel. It’s a good location, close to public transportation and feels safe. The staff was helpful when our heater wasn’t working and fixed it right away. We’ll continue to stay here for the price and location.

Leisure Partner

6/10

Pleasant

13 Dec 2025

Kelley

The room we had was not updated in any way. The heater made a loud banging noise every time it kicked in. The bed was alright, but only one chair in the room. The staff was friendly though and the hotel was safe.

Partner

10/10

Exceptional

13 Dec 2025

Kim

Rooms nice just parking is expensive

Business_and_leisure Family

8/10

Excellent

12 Dec 2025

Warren

Small 2 bedroom room. We thought we would get queen beds but found only standard -- maybe our fault. Staff was excellent, restaurant food was very good, room was clean.
We would recommend, at the price.

2/10

Poor

12 Dec 2025

Mark

Overall, a really poor experience and I do not recommend staying at The Pickwick.

The room itself was surprisingly noisy and folks in the neighboring room, talking in a normal volume. sounded as if they were in the same room with you. The room also had very poor ventilation/climate control. The thermostat didn’t seem to actually control anything and, to get any ventilation, we had to open the windows and the door to get fresh air movement.

Having a vehicle in San Francisco is always a liability, but parking at The Pickwick was especially problematic. The property summary says \"self-parking available\", but that's not true. Yes, you can drive your car into the adjacent parking garage, but you then have to leave your key with the attendant so your vehicle can be jockeyed around and squeezed in a parking spot in the dirty, cramped garage. When you want to get your car, you give the attendant your key tag and they retrieve it for you. To me, that's not \"self-parking\"...and it'll cost you $59 a day for the inconvenience.

Walking around at night, you get to enjoy watching the “Tenderloin zombies” stumbling around in their chemical-induced stupors. At 6’ 2”, 220 pounds, I found them amusing, but they made my wife (4’ 11”, 100 pounds) uncomfortable.

Leisure Partner

10/10

Exceptional

11 Dec 2025

ROBERTO

Great location.

Leisure Self

10/10

Exceptional

11 Dec 2025

Julissa

The staff were very friendly and helpful. We arrived a little early and they were able to accommodate us. Room was small but cozy, quiet, and tidy. Bed was comfy. Conveniently located near access to BART and Cable cars, shops, Union Square, and Chinatown. Cons: No usb A or C outlets/ports, so be sure to bring your blocks to plug in and fridge wasn’t cold. These weren’t a big deal for us. Unfortunately there’s a lot of homeless in the city, but we (3 women) never felt threatened. We love San Francisco and would stay here again.

Business_and_leisure Family

10/10

Exceptional

11 Dec 2025

Alex

All was great

Leisure Family_with_children

10/10

Exceptional

05 Dec 2025

Amanda

Staff were all very kind, thank you especially to the valet and the cleaning staff :) close to union square and convenient safe parking, room and hotel are older (est. 1926 i believe) but we were comfortable and cozy. We do wish the heat went up a bit more but that’s because we like to be toasty.

Leisure Friends

6/10

Pleasant

04 Dec 2025

Romero

Room was ok some old furniture the bed was comfortable. Main issue was I had dirty hand towels in bathroom

2/10

Poor

01 Dec 2025

kerry

My car front cover driver's side got big damaged at the hotel parking lot. I told them. Nobody could takecare it for now. Expectially parking lot guy did not know how to resolve for this. So please i request you to find out that issue how happened and pay for that. And what i have to keep doing for this problem. Please tell to hotel to check all security cameras in the parking lot . i would like to know whose fault. Thanks

Leisure Family

2/10

Poor

29 Nov 2025

Aashish

Very old hotel , and very small rooms with no breakfast available.

Leisure Friends

2/10

Poor

29 Nov 2025

Soo

First of all they charge parking, no heater, no hot water and there makes big noise when you turn on the water.

Leisure Family

10/10

Exceptional

28 Nov 2025

Ben

All good. Had no problems. Room was comfortable.

Business_and_leisure Family

10/10

Exceptional

26 Nov 2025

Sharon

Friendly staff, clean, nice lobby, fun old hotel in a great location

8/10

Excellent

26 Nov 2025

Aaron

The building was very old and it showed. The carpet looked like it was old but very clean. The carpet was loose on the floor and it moved as you walked and the windows were very old. I am not complaining because these things added character. The building was clean and quiet for my stay. The oldness made the stay better. It added character. I almost wanted it to be haunted because I found out it was built in 1926. The staff was beyond polite and I loved my stay. The location of the hotel was beyond convenient and I would for sure stay again. The only thing is I did not know about the parking fee. I don’t travel a lot and didn’t know parking was a thing to charge when you are staying at the hotel but that’s my fault for not researching. Brian the manager at the desk was amazing and I appreciate that. Love love loved my stay.

Leisure Family

8/10

Excellent

25 Nov 2025

Joel

Staff was great.
Gym was nearly unusable, small, treadmill not working.
Bathroom was tiny, smallest sink I have ever seen, unusable as there was a shelf on top of the sink.

Business

6/10

Pleasant

24 Nov 2025

Mario

The room smelled unpleasant upon arrival, so we aired it out. The heating never worked, and it was 10 degrees Celsius at night. The room had five windows, none of which were sealed. There were no extra blankets, and we found someone's clothes in the closet. The trash wasn't taken out daily, but housekeeping was done daily. No one spoke Spanish at reception. However, they did their best and provided good service at the counter. Breakfast is not included, as indicated. The facilities are quite old, although they appear to receive some maintenance. The Wi-Fi is 4G, very slow, but it works. Despite all this, the staff was always friendly and helpful, and the room security was impeccable, even with the car parked. Recommended for milder weather!

Business Partner

10/10

Exceptional

24 Nov 2025

Leslie

Room was clean, comfy bed, great bathroom and shower, also. The little fridge worked great and the atmosphere was warm and welcoming. The staff, including Brian the manager who was on-site, were all very professional, kind and hospitable. They definitely make each customer feel valued from check-in to check-out. On top of all that, getting to stay in a well- maintained 100 year old hotel is all definitely worth it.

Leisure

6/10

Pleasant

23 Nov 2025

Victor

Noisy neighbors and piping noises. Funny smell on the room.

Leisure Family

8/10

Excellent

23 Nov 2025

Megan

Clean room, attentive staff, old building but clean and great location

Friends_and_family Friends

6/10

Pleasant

23 Nov 2025

Aaron

Breakfast else where

Business

8/10

Excellent

22 Nov 2025

Stephanie

Great location. An older building even in the rooms. The heater/ac was really hard to control. But considering price, it’s a great ophion

2/10

Poor

22 Nov 2025

Jared

The room didn’t have heat. They ended up comping the parking. I would have rather woken up in a room that wasn’t 54 degrees. Had to pitch a fit in the lobby to get the parking comped, they definitely weren’t inclined to do anything about it. Wanted me to come back after my checkout to talk to some manager who would be in after noon. Refused to move my check out back an hour til 1. Then just checked me out at 10:30 when I left to go do an errand, even though I told them I was coming back and would check out at noon. Pretty bush league

Leisure Family

10/10

Exceptional

21 Nov 2025

Kyle

worked out great for what I needed it for. Great location

Business Self

2/10

Poor

21 Nov 2025

Diego

staff support, the most embarrassing and uncomfortable stay i have ever had in any hotel and will definitely not stay here ever again.

my partner and were having intimacy around 9-9:30 nothing wild. not sure if the beds are due for a renovation, beds to close to the walls or simply picky neighbors. we were SURPRISED & SCARED with a big KNOCK on the wall like 3 times guessing the bed was making too much noise. we stopped but few mine later around 20-25 min the manager with no questions asked said \" you need to keep it down or we will need to ask you to leave!\" i was shocked and asked what had happened he said all your neighbors all complaining. i was shocked because were not laud or making a scene. My problem and mad at the property is that they didn't asked me any questions and directly accused of something without any investigation plus i mentioned if it was the next-door neighbor since they knocked on the wall very hard. he said no everyone i was very upset and was honestly forced by the situation to stay there was not going to look for a hotel at 10pm at night. but most definitely will never recommend or be back at that property if there was 0 start i wil give them that made the customer feel in a very hostile environment due to one complaint and no investigation that is very poor service!!!

not sure of the managers name but he's a skinny African American guy at the front desk that's all i can remember that he was the one that checked us in our room.

Leisure Partner

6/10

Pleasant

20 Nov 2025

Monica

The room was clean and spotless. However, our double queen beds were not double queen, more like full size beds which made our sleep super uncomfortable.

Leisure Family

10/10

Exceptional

18 Nov 2025

Jessica

We enjoyed the deep soaking bathtub. Very comfortable and clean. Beds were soft and had an abundance of pillows. The breakfast was fantastic. Good selection, and everything was delicious. Restaurant staff were courteous and attentive. Hotel staff were kind and polite. It felt safe in the hotel. A key card is required to use the elevators. We stayed in an accessible room. The only changes we would recommend would be to also have a microwave in the room in addition to the fridge (which was nice and cold), and that the bathroom could use both some wall hooks and maybe a little table for toiletries. If you’re sensitive to sound, be aware that you do hear city noises, including sirens, and some noise from other rooms. It didn’t bother us. Great location to access Moscone, Yerba Buena, and UCSF. Thanks again, Pickwick Hotel! We will be back!

Business_and_leisure Family

10/10

Exceptional

18 Nov 2025

Fredrick

Comfy, great price. Neighborhood not so great.

Partner

4/10

Poor

17 Nov 2025

Jose

Not honest, on website they say hotel has parking for guest. They just don’t tell you they charge 65drls per day.

Business Partner

4/10

Poor

16 Nov 2025

April

It was dirty!

10/10

Exceptional

14 Nov 2025

Jasmine

Clean, easy check-in, but lacking customer service.

10/10

Exceptional

13 Nov 2025

Elaine M

Front desk staff was friendly and welcoming. Room cleaning staff did extra touches during my stay I didn't expect. Location made getting around town easy. I'd come back to this hotel.

Leisure Self