Name: Hotel Garrett
Address: 112 7th Street, San Francisco, 94103, US

10/10

Exceptional

04 Aug 2026

Mikhail

Breakfast was amazing, egg bites are truly good. Room was super clean, employees looked happy and kind. even though the neighborhood is not the best, this hotel deserves an 5star rate.

8/10

Excellent

04 Aug 2026

Russell

The front counter was friendly during check in and check out.
Amenities were good in the room and lobby.
Parking is not guaranteed.

4/10

Poor

01 Aug 2026

Pengfei

My stay at this hotel was extremely disappointing. As soon as I entered the room, I was hit with a very strong, unpleasant smell. The odor was so bad that I asked the front desk staff to come to the room and check it themselves. They acknowledged the issue but said there was nothing they could do because the hotel only had one room left.

The only option I had was to leave the window open to air out the room. Unfortunately, that created another problem—the street outside was incredibly noisy. Around 2:00 a.m., homeless people were shouting loudly outside, making it almost impossible to get a good night's sleep.

Overall, this was one of the worst hotel experiences I've had. I would not recommend staying here unless the hotel improves both the room conditions and the noise situation.

10/10

Exceptional

31 Jul 2026

Alex

Great stuff. Great breakfast, very clean room and also great location.

10/10

Exceptional

31 Jul 2026

Joseph

I come to San Francisco a lot, and the Garret is by far this is the most budget friendly, cleanest hotel with the best staff around ! Would highly recommend for business, family or friends . Gabriel at the front desk is magnificent!

6/10

Pleasant

31 Jul 2026

Samantha

The stay was nice! Please do your research on which rooms have Air conditioning and which dont! We stayed in the executive suite and there was no Air Conditioning. The hotel is about 30 min from the Wharf area, so getting a car will be useful.

6/10

Pleasant

30 Jul 2026

Rafael

Simple breakfast but wonderful and good enough. Thank you.

10/10

Exceptional

29 Jul 2026

Terron

Small breakfast and offsite pool, but otherwise an amazing hotel. When I come back to SF, I will be staying here again.

6/10

Pleasant

28 Jul 2026

Nicole

The property was ok. Decently clean, a very standard room. Be weary of the area it is not safe. I witnessed my first ever shooting a street over that was pretty traumatizing so heads up about that. I would stay in a safer area.

10/10

Exceptional

28 Jul 2026

Keidy and Jose

At first I was afraid because of the bad reviews, but my experience was very good. I posted that I wanted privacy in my room and nobody came in. Sleeping was peaceful. There are homeless people nearby, but None of that affected your stay. The only bad thing was the parking; they didn't have any and I had to find one outside. Otherwise, everything was fine. The continental breakfast that everyone complains about, I think was wonderful The eggs and croissants were delicious. They clearly state that you get your deposit back within 24 to 72 hours, but please be mindful not to damage the property or smoke, as they clean to remove the smoke It's expensive, and if you deliberately indulge your vice, be prepared to forfeit your deposit. Everything seems fine and proper, but if you're not being proper, enjoy the consequences.

8/10

Excellent

27 Jul 2026

Francisco

Property is very nice. The bed very comfortable with clean, newer linens. I have stayed here 3 or 4 times. You do pay extra for parking with in and out privileges. This hotel would be perfect except for three things: check in is at 4pm, not 3pm, no microwave in the room and no refrigerator in the rooms.

8/10

Excellent

25 Jul 2026

Patricia

Check in went well and desk person was friendly. We had arrived early into town and they held our bags for us while we went out. Room was a little warm when we got into it and we didn’t realize there wasn’t any AC. We opened the window to let the air in and out the ceiling fan on high. We asked for a fan that night as one person in our group was hot. They were nice enough to bring it up quickly after I called. Overall we had a good stay both nights. The area appeared safe at night although there was a person in the building across the street yelling obscenities from her window. There was a security guard outside the hotel entrance and you had to swipe your room key to get into the building and to get on the elevator. We felt safe.

Friends_and_family Friends

10/10

Exceptional

24 Jul 2026

Aaliyah

Older building vibes but super clean ‘ the staff was helpful thru the whole trip and I love that they have security in the parking lot for a safer feeling

2/10

Poor

23 Jul 2026

Douglas

not so clean

4/10

Poor

22 Jul 2026

Brandon

The only good thing about this hotel was the interior design of the lobby, and the fact that they had offstreet parking with onsite security,
however, I still was witness to people using fentanyl openly in the parking lot behind the cars as well as shooting up in their room with the doors open, we heard arguing all morning in the unit next-door to us and somebody broke a window in the room during their drug fueled escapade.

This location absolutely needs more security and probably better housekeeping as there were stains all over our carpet- there are no fridges the most basic cable and a definite lack of amenities.

4/10

Poor

22 Jul 2026

Brandon

The only good thing about this hotel was the interior design of the lobby, and the fact that they had offstreet parking with onsite security,
however, I still was witness to people using fentanyl openly in the parking lot behind the cars as well as shooting up in their room with the doors open, we heard arguing all morning in the unit next-door to us and somebody broke a window in the room during their drug fueled escapade.

This location absolutely needs more security and probably better housekeeping as there were stains all over our carpet- there are no fridges the most basic cable and a definite lack of amenities.

4/10

Poor

22 Jul 2026

joseph

No AC!!
Parking is very limited- said you have to pre purchase a spot online but we didnt see that option. When we arrived we were told we had to park around the block in the 7th street parking garage then walk back with your luggage through the streets. The same gates we exited from we could not return to enter back towards our car because it is an apartment complex. So if you did not cut through you had to walk all the way around the block passing homeless, smelling urine and rolling your luggage through it.

Partner

4/10

Poor

21 Jul 2026

Mary

Shower door is the really skinny type and the shower was the corner triangle type. Not usable for me and I specifically picked out this hotel for the private bathroom.

2/10

Poor

20 Jul 2026

Carlos G.

Got there at 4:45 pm i had 2 rooms they werent ready they make me wait until 5:20pm check in was at 4 pm so i asked for a late checkout and they refuse saying they were short staff and that would make them be even more backed up

No parking at the hotel unless you call and pay ahead of time to reserve a spot obviously you have to pay

I have to park a block away and pay 40$ per day

Friends

10/10

Exceptional

17 Jul 2026

John Larsen

Great hotel great location, great staff enjoyable stay thanks

Partner

6/10

Pleasant

16 Jul 2026

anton

No A/C. Small like old

Self

10/10

Exceptional

15 Jul 2026

LACEY

Great stay!

Friends

6/10

Pleasant

14 Jul 2026

Shayla

In room: pretty small, No air conditioning, No fridge, no microwave, windows didn’t work properly, DID have robes! No full body mirror, carpet floors so bring house shoes, bed is comfortable, small bathroom, shower only, walls need to be deep cleaned, hotel itself, elevator wasn’t working, hallways are narrow, smells clean, pretty quiet at night surprisingly. But leaf blower going at 630 am, positive note it was cleaning up garbage and street debris, first come first serve parking but you will get it for your whole stay. If you want to work out or use a pool you have to cross the street to their sister hotel, awkward. Christy on swing shift was AMAZING! Very nice, very helpful, very accommodating! The person that was there in the morning was a smoker and station at the door making the lobby smell like cigarettes. Breakfast is a grab and go muffins and croissants, apples and bananas, and coffee. Lobby chairs should be replaced. Would I stay again yes. Side note. Hard to explain, but There are rooms in the middle of the hotel with no windows so make sure you request to have an outer perimeter room.

Family

6/10

Pleasant

14 Jul 2026

Valeria

We had a good stay at hotel garret. It was just minutes away from all major tourist attractions. The location isn’t exactly the best but nevertheless we felt safe once we were in our hotel and our car was safe too. They have 24hr security. The staff did their best to accommodate us. The only down thing was that there is no actual air conditioning and it got hot at times. So if no AC is deal breaker for you I suggest you look elsewhere. Other than that we had a good stay.

Family

10/10

Exceptional

12 Jul 2026

Tracey

Staff was friendly. Room was clean & comfortable. Hotel was convenient to public transportation and within walking distance to Orpheum theater. Good value for the $.

Self

10/10

Exceptional

11 Jul 2026

Garrett

Good place, great price

10/10

Exceptional

10 Jul 2026

Regina

The staff was very nice and helpful. The breakfast was wonderful. The rooms were clean. we didn’t really need air-conditioning because the rooms are very cool. Also, it’s very safe.

Family

8/10

Excellent

10 Jul 2026

Yazmin

Clean room, nice staff. Front desk people are okay. Some very nice and others don’t even say good morning. Pastries and coffee were decent. Parking very tight but manageable. Rooms don’t have refrigerators but beds are comfy and the area isn’t too bad. Overall 7/10

Family

10/10

Exceptional

10 Jul 2026

Stephanie

A lovely stay! Beautiful, clean, and cozy. Everything we needed. The small breakfast bar was a nice bonus.

Friends_and_family Friends

10/10

Exceptional

10 Jul 2026

Rory

Great experience. Clean room.

2/10

Poor

09 Jul 2026

Priscilla

Pool was not onsite it was at another hotel that was across a busy street and an ally full of crackheads and homeless. Breakfast was terrible. Literally a table with muffins. Never again.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Lee

Breakfast

Partner

8/10

Excellent

08 Jul 2026

Pawan Sajan

Overall a pleasant stay.
Hotel staff is very helpful.
Beware that there are no ACs in the rooms. You have to request one specificcaly with AC. do not assume that all rooms have one.
Breakfast is only black coffee with croissants and muffins. Just something to keep you going in the morning.

no extra perks. does the job if you want to stay close to union square. The neighbourhood is not safe and you see a lot of homeless people around.

Partner

2/10

Poor

07 Jul 2026

ellen

Overall, our stay was ok. The beds were comfortable, the hotel was clean. Unfortunately, the breakfast was disappointing.

We also had an issue at check-in. I booked a room with one bed through Expedia and then upgraded to a double room and received a confirmation for that room type. However, when we arrived, we were assigned a room with only one bed. After going up to the room, we had to return to the front desk and then move to a different room. This was inconvenient, especially after a long day of travel. Since the room type I booked was confirmed, I don’t believe this should have happened.

The biggest issue was that the elevators were out of service for the last night of our stay. I wouldn’t have been upset about this if the concierge hadn’t assured us that they would be repaired before checkout. Because of that, I expected to be able to use them and instead had to carry a suitcase and three bags down from the third floor without any assistance. I would suggest not promising that an issue will be resolved by checkout unless you’re confident it will be.

Another inconvenience was the parking. I wanted to park a car at the hotel, but there were no spaces available, so we had to find parking elsewhere, which added unnecessary hassle to our stay.

These issues significantly impacted our experience. Given the room assignment error and the inconvenience caused by the broken elevators, I believe some form of reimbursement or compensation would be appropriate

Friends

6/10

Pleasant

06 Jul 2026

Anton

Clean rooms, decent breakfast, good cleaning service. The only downsides: both of the rooms were booked in the 5th floor smelled like sewers. The area is a not sketchy. Also, our coffee machines in both rooms didn’t work.

Family

8/10

Excellent

05 Jul 2026

Carline

Staffs were amazing! Clean room housekeepers awesome. Wish we had a microwave in the room or a mini fridge. Went down once for breakfast it was ok.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Jiao

Good location, friendly staff. The facility is really old, especially the lift.

Family_with_children

10/10

Exceptional

05 Jul 2026

Gerardo

Great place to stay in. It was clean and stuff was very helpful.

Self

2/10

Poor

05 Jul 2026

Myles

We left before nightfall and went home.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Esperanza

Everything was perfect really clean nice and quiet neighbors

Partner

8/10

Excellent

05 Jul 2026

Sara

The breakfast was very straightforward, pastries, fruit, and coffee. I can't speak to the coffee, but the pastries were tasty.

The SoMa neighborhood doesn't feel very safe, and the parking is almost non existent. If you need to park in the city beyond your checkout time, I'd just find a nearby covered parking garage.

The check in line moved so slowly with just one clerk that I nearly canceled our room, and we were nervous we'd end up in the motel part of the property. Thankfully our hotel rooms were in the actual secured part of the tower. The clerk was helpful with options when one of our rooms wasn't ready on time.

The building doesn't match the \"luxury, fully renovated\" internet description. But the rooms were clean and comfortable.

They're pretty worried about damage to the rooms, as they charge a security deposit higher than the cost of a night's stay. And based on the level of solo travelers and the hygiene issues of some of our fellow guests, it makes sense.

There is no AC in the room, but you can open a window to open and we find the switch for a ceiling fan. Both of those can add to the noise, but the fan on a slower setting was quiet enough.

So it all worked out well in the end.

Family

8/10

Excellent

04 Jul 2026

mariela

La persona de reception fue muy amable y nos brindo informacion completa. El cuarto estaba limpio y en buenas condiciones. Se puede dormir tranquilo sin problema. La unica observacion es que a pesar que tienen espacio suficiente, no hay estacionamiento y tuvimos que dejar el auto en un estacionamiento particular externo. Mismo Que no estan tan lejos 5 minutos Caminando pero seria preferible que priorizaran espacio para auto de los huespedes.

Partner

8/10

Excellent

30 Jun 2026

Luis F

Great location and excellent customer service .

Self

10/10

Exceptional

30 Jun 2026

Joseph (Joe)

Quaint, budget friendly boutique hotel. Close to unionsquare. Easy access from BART and other transit.

Tur-quaz Eatery and bakery, Soma Social sports pub, and Yemeni coffee nearby. All excellent.

Google Cast in rooms was convenient for TV w my phone.

Partner

2/10

Poor

30 Jun 2026

FNU

Overall experience was not good

Self

6/10

Pleasant

30 Jun 2026

Sam

Frustrating check in experience whereby the staff advised when we arrived that our room was ready but we’d have to pay a $40 early check in fee if we wanted to get in before check in time, this is incredibly petty. If I check out before check out time do they give a partial refund? Of course not.

Room was ok but the bathroom sink being outside of the bathroom was annoying, especially when it’s a room with 2 double beds so privacy is likely required.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Katelyn

Very clean.

Friends

10/10

Exceptional

24 Jun 2026

Rory

Great place and value....

Self

8/10

Excellent

24 Jun 2026

Arturo

Overall was good except the pool was across the st.

Partner

6/10

Pleasant

24 Jun 2026

Haley

Old facilities made it hard to tell if the shower was clean and just old, or dirty. No AC and musty smell pervasive throughout the building.

Family_with_children

6/10

Pleasant

23 Jun 2026

felipe

STAFF was great PLEASE NOTE THERE IS NO AC in the rooms . You are staying near the tenderloin so if you are okay with homeless people every 3 feet then this spot is for you. Don’t let this review take away from the great staff at this hotel . Very knowledgeable and hospitality was great . I didn’t not get towels every night but hey you get what you pay for.

Partner

10/10

Exceptional

22 Jun 2026

Alexis

The breakfast could be better...

Self

8/10

Excellent

22 Jun 2026

Jason

Great price— really appreciated the parking setup. Wish there was a frig in the room.

Self

8/10

Excellent

22 Jun 2026

Joel

For our visiting or business purposes, SOMA is a good location. It's affordable, with parking, wifi, walking distance to many good restaurants, shopping, and more.

Self

10/10

Exceptional

21 Jun 2026

hector

Great location- comfortable bed- & cool fooseball that my daughter & I had lots of fun playing to stay out SF days

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Tawni

I don’t know if it’s Expedia or the hotel, but we booked 2 queens, and those were NOT queen beds. When I asked the guy at the desk, he said they were. But we measured them! Definitely not queen sized. So just know if you are booking 2 queens, they will be full sized.
Also, the room was pretty hot, and there is no air conditioning. The fan was very dinky and loud.
No microwave or fridge in the room, just so you are aware. I don’t believe the description said there were, but I didn’t look closely
Definitely a sketchy part of town. Homeless were parked across the street as well ask along the street the hotel was on. That is not the fault of the hotel, but something to note.

Family_with_children

8/10

Excellent

19 Jun 2026

Dana

Breakfast was really good. Hotel seems old, but it was ok. Parking was cramped, but available. It was very close to the transit system.

Partner

8/10

Excellent

18 Jun 2026

Cristina

My room was very clean and I liked that. Bed was comfortable and decor was nice. Room was pleasant. I would have wanted to open the windows but because of the neighborhood was a little afraid to do that so screens to keep out bugs and a secure way to crack open the windows would be a good idea. One window did not lock and that is an easy fix. Also the kid at the desk wasn’t helpful when I asked about safety and how to walk to the convention center. Preparing the staff to respond helpfully would be a good idea. I’m sure I’m not the only one who asked whether it’s okay to walk down 7th - it’s not and it’s pretty scary but people can go to market - it’s a little better- metro seemed okay too. Not sure and you can ask your legal team what they advise but it left me feeling like no one cared and I was by myself on this trip. Breakfast is fine. Eggs were a little cold but actually taste good so I’m sure you can find a nice tidy way to keep them warm in a stylish warming type of cabinet/appliance. I didn’t mind that the breakfast was simple because I was on the go and I’m sure other travelers are like me. Those are my two bits. I actually wanted to buy the robe too. I liked it but the front desk said I couldn’t. Do other people ask about that? If I’m not the only one- could be additional revenue, free advertising lol, and the products smell nice. Sharing because I like the place. Not bad for the price.

Self

2/10

Poor

18 Jun 2026

Erica

The bathroom was disgusting. It was not clean. The shower had pubic hair all over it. I even emailed and called the front desk and emailed the manager, and they never responded with anything. Not even a courtesy future stay or discount. I will never stay there again because of all the pubic care that was left in the shower. I took pictures as well.

Partner

4/10

Poor

18 Jun 2026

Vanessa L

Just so people know, they charge a deposit when you get there. They charge you separate for parking, they gave me 2 choices. Park a few blocks away or use another hotel’s parking and it’s across the street. I had an accident so I was not going to walk so we chose the hotel across the street. I asked for a room with a good city view, I got a room facing a wall. I got there 20 minutes before my check in, they tell me the room is not ready, that they were cleaning it. 20 minutes after my check in I was still standing there. They apologized and told me they were backed up, I was able to get my room one hour and 20 minutes after getting there, just to get a room that looked nothing like what i asked for. Never staying there again. Also the parking attendant that works at this hotel was very rude and unhelpful.

Family_with_children

4/10

Poor

17 Jun 2026

Brenda

The breakfast was terrible, not much from what to puck from .....that was not breakfast 😕

6/10

Pleasant

16 Jun 2026

Natalie

We stayed here for two nights, it was an okay hotel. The staff were helpful at check in and assisting us with car parking. The place itself is very dated, the hallways and lift smelt gross. The room was fine, main issue was the lighting was lacking, lots of lamps etc but really hard to get the room bright enough to actually see, and very hot. We had to open the window to cool the room down but then of course it was very loud with music playing on the streets etc. The breakfast was really average but better than nothing.

Partner

4/10

Poor

16 Jun 2026

Robert

Not a safe surrounding area. It’s downtown SF but the bad part of SF. No AC. Pool located at another property across the street. Breakfast is just fruit and pastries. Not worth it.

Partner

8/10

Excellent

16 Jun 2026

Maria

Good place to stay for travelers in a budget.

Partner

8/10

Excellent

15 Jun 2026

Andrea

The beds were comfortable and the location within easy reach of the city attractions.
The photos online are from a past refurbishment. The actual rooms and main lobby look much more tired than the photos.
There isn’t air conditioning in all rooms and the rooms get very warm.
A comfortable stay but not awesome.

Family

6/10

Pleasant

12 Jun 2026

Stephanie

Decent stay, location was practical

Friends

6/10

Pleasant

12 Jun 2026

Rebecca

The shower couldn't open or close all the way, dish for soap tray was too big for the sink, the remote for the ac was not useful at all, and parking was $55 a night for the smallest spots ever. The driver had to crawl out a passenger door to get out. Breakfast was fruit and a store-bought pastry. Swimming pool is across the street on top of a different hotel, and our key cards didnt work for getting in, but the other hotel's staff were friendly and let us in. We were there for one night and it was fine but not great.

Partner

8/10

Excellent

12 Jun 2026

Danyyil

The room was great, clean, staff was helpful. It says that breakfast is included but it’s very small, think banana and croissant style. Get there at your check in time, if you don’t, all parking will be taken up and you will have to pay a lot for a parking garage and walk far. I’m not sure why all guests don’t have a parking space, but something to keep in mind.

Partner

10/10

Exceptional

10 Jun 2026

Hefounme

Everything was a great experience

Self

4/10

Poor

09 Jun 2026

Sterling

The floor we stayed on smelled like a litter box. The staff were very unpleasant. You can try calling the front desk all day and they will ignore your calls. I sat in the lobby and watched them ignore my call.

Partner

10/10

Exceptional

09 Jun 2026

Francisca

Really good location, clean and comfortable.
Special thanks and mention to Edward who went above and beyond to accommodate us. 😊

Breakfast was ok (I had better in other places) there’s room to improve.
Parking might become a problem if you are coming late to check in, I wish you can reserve it at the time you reserve the hotel.

All and all very satisfied.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Lisa

Hotel Garrett was a great find when we came into the City for a Giants game. It is in close proximity to the stadium (we walked to the stadium from the hotel) and lots of restaurants along the way! The staff were awesome; the room was clean and the bed sooo comfortable! We will definitely be back to Hotel Garrett anytime we come back to SF!

Partner

2/10

Poor

08 Jun 2026

ileana

Horrible experience. No central air conditioning and had to use a fan for air. Very small room with a horrible smell. Rude staff. Overall garbage hotel.

6/10

Pleasant

03 Jun 2026

William

I stayed at Hotel Garrett in San Francisco from May 12–13 and overall had a good experience.
The room was clean, comfortable, and well-maintained. The hotel staff provided good service throughout my stay, and the location is convenient. However, there are a few areas where the hotel could improve.
First, the room did not appear to have an air conditioning system. This may not be an issue when temperatures are 70°F, but it could become uncomfortable during the summer warmer months. A mini refrigerator in the room would also be an excellent addition for guests staying multiple days.
I also noticed that the window shade in my room was torn, which is something housekeeping or maintenance should inspect and address before guest check-in.
My biggest concern involved customer service. Due to a change in my plans, I requested to shorten my stay and asked if the hotel could waive the penalty charge. Expedia informed both the front office manager and me that it was within the hotel's discretion to do so. Unfortunately, my request was declined. I understand policies exist, I felt this was a missed opportunity to put the guest experience first and demonstrate greater flexibility in customer service.
Hotel Garrett remains a good place to stay. A few improvements—particularly regarding room amenities, maintenance attention, and customer-focused flexibility—could make it an outstanding hotel experience.
FYI, I have also stayed at Hotel Fiona next door, a sister property. I had a great stay>

Partner

10/10

Exceptional

03 Jun 2026

Galileo

A clean and simple hotel close to the main streets of downtown San Francisco, a block or two south of Market Street. It’s a 15-minute walk to the Union Square. There’s a lot of shopping and dining in the area and transportation is of easy access. The room I booked has a king bed and there’s a lot of space to open my suitcase. The beddings and towels were new and clean. There’s free breakfast which you can get from near the front desk and that you can bring to your room to eat. The staff were nice and helpful. The price is very reasonable for downtown SFO. I will book in this hotel when I’m back in San Francisco.

Self

10/10

Exceptional

03 Jun 2026

VAnessa

Amazing experience! Very accommodating

10/10

Exceptional

02 Jun 2026

Cera

The staff was amazing and super friendly!! They were very helpful and attentive as well. As far as our room, we did find lots of trash on the floor, as far as beer caps, coins, and random papers. I would stay again though.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Joel

Parking was tight, but so grateful to have reserved free parking!

Partner

10/10

Exceptional

30 May 2026

Mia

Room was clean and the staff were very helpful love the pool

4/10

Poor

29 May 2026

Irina

The doors were all creaky and not very secure. There’s big gaps so it felt very not
Private. Parking was full so we had to go to 2 different lots, spent over 30 min just finding parking and having to walk 15 min back to hotel.
Specifically got a hotel that had parking and then it didn’t even have that.
Room was clean but nothing special. No ac control in the room, just a fan.

10/10

Exceptional

28 May 2026

MerLynn

Fooseball table, nice touch.

Self

8/10

Excellent

28 May 2026

Kenneth

Great value. I had a king bed room with a sofa. The room was large and enough storage area. The breakfast was basic. The staff was pleasant and helpful. The location ok. It can be a little sketchy at times but I never felt unsafe. Two issues that could affect my return. There aren’t many food options in the area. I always book hotels with gyms. This one used the gym across the street. That’s ok. But the gym didn’t open until 9 am. I like to get that out of the way as early as possible. My vanity sink drained slow upon arrival. By the time we left, it didn’t drain at all on checkout day. Small problems. Give it a try.

Partner

10/10

Exceptional

27 May 2026

Paul

Location is great and staff are amazing! The hotel maybe could do with updating, that said the cost is great for down town SF!

Self

10/10

Exceptional

27 May 2026

ELIZABETH

Room was great. Price was great! Location was great. We walked home after Giants game. The bed was comfy and did not move.

Partner

2/10

Poor

26 May 2026

Alan

Stay away from this place Hotel manager is a bigot ncompletely transphobia ruined my entire trip to San Francisco. I had a six day reservation.I had been there for three days already. I had ordered some DoorDash. I come downstairs to the lobby to collect my DoorDash. He and the rest of the employees of the hotel were all at the front desk conversing. I take my food upstairs 10 minutes later he had security upstairs demanding to search my room stating that if my do not disturb sign was on the door for three days they have the right to search my room when I refuse to let them search my room he threatened to call the police on me told me that he was dropping my reservation and then I had to get up out of there when I told him I was not opening the door I ended up leaving because if I didn’t, I was going to do something I regretted please don’t stay here. The rooms are dated It’s a time war back to 1982 air-conditioning in my room did not work and the breakfast that they supposedly offer is nothing but some miserable stale donuts in the in the morning and for some reason, the entire property smells of BO bad

Self

4/10

Poor

25 May 2026

Maura

The pool is across the street at a sister property. It was not very convenient to walk my child across a busy road. It was in the fine print. They advertise heated roof top pool. They never have towels up there and then you have to cross back wet and cold. They didn’t have a microwave or mini frig in the rooms. Which was another inconvenience

Family_with_children

2/10

Poor

25 May 2026

Stephany

Save yourself the time and avoid booking this hotel. I drove over 3 hours to get here and had already contacted the staff beforehand about parking because no one was answering the phone. The person messaging me said parking was “limited,” but never clearly stated that there were actually no parking spots available.
My plan was to arrive early before check-in to secure a parking spot, only to find out upon arrival that the hotel had sold out of parking spaces two nights earlier. The staff member I was communicating with should have clearly informed me of that instead of giving vague information.
On top of that, the rooms are extremely small, there’s no air conditioning (only a fan). Overall, this was by far one of the worst hotel experiences I’ve had!!

2/10

Poor

24 May 2026

Fawzia

The whole second floor smelled like pee the whole night

10/10

Exceptional

24 May 2026

Abida

Rooms where very clean. Staff very friendly. You can leave your bags before n after check-in n check out which was very helpful. Heated outdoor pool. Very pleasant staff

Family_with_children

8/10

Excellent

23 May 2026

Patricia

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8/10

Excellent

23 May 2026

Cindy

Good experience

Partner

6/10

Pleasant

23 May 2026

Davis

One or two walls in the room needed to be repainted because the paint had peeled or been chipped in a number of places. Also, you couldn’t close the window completely and could hear people and feel the cold air coming inside.

Partner

10/10

Exceptional

20 May 2026

Barbara

Very nice staff and clean hotel. Good location. Also you don't hear all the city noise at night like other similar hotels.

Family_with_children

10/10

Exceptional

19 May 2026

Sam

the breakfast was pastries and coffee. limited vending. no AC but opening the windows keeps the room cool enough. lots of homeless around this area BUT they keep to themselves. good location for downtown. Great staff. super clean. i would stay here again. somahouse across the street has a great restraunt and menu that serves breakfast starting at 630.

Self

10/10

Exceptional

18 May 2026

Carlos

Good hotel

6/10

Pleasant

16 May 2026

Terison

Change broken furniture in room. Floor and bed were good but bathroom and old TV niche need overhaul. Walls are thin and you get unwelcome insights on your neighbors in the night

2/10

Poor

15 May 2026

Mariusz

The worst place I’ve ever stop. On arrival, they demanded extra money for parking—not the 35 stated in the contract, but 55. Thieves.

Family_with_children

8/10

Excellent

14 May 2026

Rebecca

From the outside of the hotel doesn't look like much, But it was a pretty good place and we would consider staying here again. The parking is very tight and limited, we could barely fit our relatively small car into the space. The elevator is a little dicey but it works. The room was tiny, reminded me of places in New York City but what was clean and pleasant.

It is walkable to restaurants and things, but probably none of the things you really want to do... It's about a 15-minute or more drive, or or Waymo ride, to Pier 39. Staff was very nice. Breakfast was very good for a continental breakfast... Was brought in from what looked like a local bakery, really yummy mini quiche muffins, and delicious bread. One of the best breakfasts I've had at a hotel.

Overall would consider staying here again, good value for the price. Side note, in the picture I thought there was a small couch, but it's really just a stool. My teen son had to sleep on the floor but the hotel staff was nice and provided plenty of extra bedding.

10/10

Exceptional

13 May 2026

Hannah

No AC

6/10

Pleasant

12 May 2026

Priscilla

Room was okay, bathroom (toilet and shower) was very small and compact. No AC or climate in the room. We had a room facing the street, and there was a lot of street noise that kept waking me up. I know most of these things are out of the hotels control but I thought others should be aware. I didn’t expect much for SF so I will say the stay was okay.

Friends_and_family Family