Hotel Garrett

United States , San Francisco Area - CA
SAN FRANCISCO, 112 7th Street
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100 reviews shown

10/10

Exceptional

21 Jun 2026

hector

Great location- comfortable bed- & cool fooseball that my daughter & I had lots of fun playing to stay out SF days

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Tawni

I don’t know if it’s Expedia or the hotel, but we booked 2 queens, and those were NOT queen beds. When I asked the guy at the desk, he said they were. But we measured them! Definitely not queen sized. So just know if you are booking 2 queens, they will be full sized.
Also, the room was pretty hot, and there is no air conditioning. The fan was very dinky and loud.
No microwave or fridge in the room, just so you are aware. I don’t believe the description said there were, but I didn’t look closely
Definitely a sketchy part of town. Homeless were parked across the street as well ask along the street the hotel was on. That is not the fault of the hotel, but something to note.

Family_with_children

8/10

Excellent

19 Jun 2026

Dana

Breakfast was really good. Hotel seems old, but it was ok. Parking was cramped, but available. It was very close to the transit system.

Partner

8/10

Excellent

18 Jun 2026

Cristina

My room was very clean and I liked that. Bed was comfortable and decor was nice. Room was pleasant. I would have wanted to open the windows but because of the neighborhood was a little afraid to do that so screens to keep out bugs and a secure way to crack open the windows would be a good idea. One window did not lock and that is an easy fix. Also the kid at the desk wasn’t helpful when I asked about safety and how to walk to the convention center. Preparing the staff to respond helpfully would be a good idea. I’m sure I’m not the only one who asked whether it’s okay to walk down 7th - it’s not and it’s pretty scary but people can go to market - it’s a little better- metro seemed okay too. Not sure and you can ask your legal team what they advise but it left me feeling like no one cared and I was by myself on this trip. Breakfast is fine. Eggs were a little cold but actually taste good so I’m sure you can find a nice tidy way to keep them warm in a stylish warming type of cabinet/appliance. I didn’t mind that the breakfast was simple because I was on the go and I’m sure other travelers are like me. Those are my two bits. I actually wanted to buy the robe too. I liked it but the front desk said I couldn’t. Do other people ask about that? If I’m not the only one- could be additional revenue, free advertising lol, and the products smell nice. Sharing because I like the place. Not bad for the price.

Self

2/10

Poor

18 Jun 2026

Erica

The bathroom was disgusting. It was not clean. The shower had pubic hair all over it. I even emailed and called the front desk and emailed the manager, and they never responded with anything. Not even a courtesy future stay or discount. I will never stay there again because of all the pubic care that was left in the shower. I took pictures as well.

Partner

4/10

Poor

18 Jun 2026

Vanessa L

Just so people know, they charge a deposit when you get there. They charge you separate for parking, they gave me 2 choices. Park a few blocks away or use another hotel’s parking and it’s across the street. I had an accident so I was not going to walk so we chose the hotel across the street. I asked for a room with a good city view, I got a room facing a wall. I got there 20 minutes before my check in, they tell me the room is not ready, that they were cleaning it. 20 minutes after my check in I was still standing there. They apologized and told me they were backed up, I was able to get my room one hour and 20 minutes after getting there, just to get a room that looked nothing like what i asked for. Never staying there again. Also the parking attendant that works at this hotel was very rude and unhelpful.

Family_with_children

4/10

Poor

17 Jun 2026

Brenda

The breakfast was terrible, not much from what to puck from .....that was not breakfast 😕

6/10

Pleasant

16 Jun 2026

Natalie

We stayed here for two nights, it was an okay hotel. The staff were helpful at check in and assisting us with car parking. The place itself is very dated, the hallways and lift smelt gross. The room was fine, main issue was the lighting was lacking, lots of lamps etc but really hard to get the room bright enough to actually see, and very hot. We had to open the window to cool the room down but then of course it was very loud with music playing on the streets etc. The breakfast was really average but better than nothing.

Partner

4/10

Poor

16 Jun 2026

Robert

Not a safe surrounding area. It’s downtown SF but the bad part of SF. No AC. Pool located at another property across the street. Breakfast is just fruit and pastries. Not worth it.

Partner

8/10

Excellent

16 Jun 2026

Maria

Good place to stay for travelers in a budget.

Partner

8/10

Excellent

15 Jun 2026

Andrea

The beds were comfortable and the location within easy reach of the city attractions.
The photos online are from a past refurbishment. The actual rooms and main lobby look much more tired than the photos.
There isn’t air conditioning in all rooms and the rooms get very warm.
A comfortable stay but not awesome.

Family

6/10

Pleasant

12 Jun 2026

Stephanie

Decent stay, location was practical

Friends

6/10

Pleasant

12 Jun 2026

Rebecca

The shower couldn't open or close all the way, dish for soap tray was too big for the sink, the remote for the ac was not useful at all, and parking was $55 a night for the smallest spots ever. The driver had to crawl out a passenger door to get out. Breakfast was fruit and a store-bought pastry. Swimming pool is across the street on top of a different hotel, and our key cards didnt work for getting in, but the other hotel's staff were friendly and let us in. We were there for one night and it was fine but not great.

Partner

8/10

Excellent

12 Jun 2026

Danyyil

The room was great, clean, staff was helpful. It says that breakfast is included but it’s very small, think banana and croissant style. Get there at your check in time, if you don’t, all parking will be taken up and you will have to pay a lot for a parking garage and walk far. I’m not sure why all guests don’t have a parking space, but something to keep in mind.

Partner

10/10

Exceptional

10 Jun 2026

Hefounme

Everything was a great experience

Self

4/10

Poor

09 Jun 2026

Sterling

The floor we stayed on smelled like a litter box. The staff were very unpleasant. You can try calling the front desk all day and they will ignore your calls. I sat in the lobby and watched them ignore my call.

Partner

10/10

Exceptional

09 Jun 2026

Francisca

Really good location, clean and comfortable.
Special thanks and mention to Edward who went above and beyond to accommodate us. 😊

Breakfast was ok (I had better in other places) there’s room to improve.
Parking might become a problem if you are coming late to check in, I wish you can reserve it at the time you reserve the hotel.

All and all very satisfied.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Lisa

Hotel Garrett was a great find when we came into the City for a Giants game. It is in close proximity to the stadium (we walked to the stadium from the hotel) and lots of restaurants along the way! The staff were awesome; the room was clean and the bed sooo comfortable! We will definitely be back to Hotel Garrett anytime we come back to SF!

Partner

2/10

Poor

08 Jun 2026

ileana

Horrible experience. No central air conditioning and had to use a fan for air. Very small room with a horrible smell. Rude staff. Overall garbage hotel.

6/10

Pleasant

03 Jun 2026

William

I stayed at Hotel Garrett in San Francisco from May 12–13 and overall had a good experience.
The room was clean, comfortable, and well-maintained. The hotel staff provided good service throughout my stay, and the location is convenient. However, there are a few areas where the hotel could improve.
First, the room did not appear to have an air conditioning system. This may not be an issue when temperatures are 70°F, but it could become uncomfortable during the summer warmer months. A mini refrigerator in the room would also be an excellent addition for guests staying multiple days.
I also noticed that the window shade in my room was torn, which is something housekeeping or maintenance should inspect and address before guest check-in.
My biggest concern involved customer service. Due to a change in my plans, I requested to shorten my stay and asked if the hotel could waive the penalty charge. Expedia informed both the front office manager and me that it was within the hotel's discretion to do so. Unfortunately, my request was declined. I understand policies exist, I felt this was a missed opportunity to put the guest experience first and demonstrate greater flexibility in customer service.
Hotel Garrett remains a good place to stay. A few improvements—particularly regarding room amenities, maintenance attention, and customer-focused flexibility—could make it an outstanding hotel experience.
FYI, I have also stayed at Hotel Fiona next door, a sister property. I had a great stay>

Partner

10/10

Exceptional

03 Jun 2026

Galileo

A clean and simple hotel close to the main streets of downtown San Francisco, a block or two south of Market Street. It’s a 15-minute walk to the Union Square. There’s a lot of shopping and dining in the area and transportation is of easy access. The room I booked has a king bed and there’s a lot of space to open my suitcase. The beddings and towels were new and clean. There’s free breakfast which you can get from near the front desk and that you can bring to your room to eat. The staff were nice and helpful. The price is very reasonable for downtown SFO. I will book in this hotel when I’m back in San Francisco.

Self

10/10

Exceptional

03 Jun 2026

VAnessa

Amazing experience! Very accommodating

10/10

Exceptional

02 Jun 2026

Cera

The staff was amazing and super friendly!! They were very helpful and attentive as well. As far as our room, we did find lots of trash on the floor, as far as beer caps, coins, and random papers. I would stay again though.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Joel

Parking was tight, but so grateful to have reserved free parking!

Partner

10/10

Exceptional

30 May 2026

Mia

Room was clean and the staff were very helpful love the pool

4/10

Poor

29 May 2026

Irina

The doors were all creaky and not very secure. There’s big gaps so it felt very not
Private. Parking was full so we had to go to 2 different lots, spent over 30 min just finding parking and having to walk 15 min back to hotel.
Specifically got a hotel that had parking and then it didn’t even have that.
Room was clean but nothing special. No ac control in the room, just a fan.

10/10

Exceptional

28 May 2026

MerLynn

Fooseball table, nice touch.

Self

8/10

Excellent

28 May 2026

Kenneth

Great value. I had a king bed room with a sofa. The room was large and enough storage area. The breakfast was basic. The staff was pleasant and helpful. The location ok. It can be a little sketchy at times but I never felt unsafe. Two issues that could affect my return. There aren’t many food options in the area. I always book hotels with gyms. This one used the gym across the street. That’s ok. But the gym didn’t open until 9 am. I like to get that out of the way as early as possible. My vanity sink drained slow upon arrival. By the time we left, it didn’t drain at all on checkout day. Small problems. Give it a try.

Partner

10/10

Exceptional

27 May 2026

Paul

Location is great and staff are amazing! The hotel maybe could do with updating, that said the cost is great for down town SF!

Self

10/10

Exceptional

27 May 2026

ELIZABETH

Room was great. Price was great! Location was great. We walked home after Giants game. The bed was comfy and did not move.

Partner

2/10

Poor

26 May 2026

Alan

Stay away from this place Hotel manager is a bigot ncompletely transphobia ruined my entire trip to San Francisco. I had a six day reservation.I had been there for three days already. I had ordered some DoorDash. I come downstairs to the lobby to collect my DoorDash. He and the rest of the employees of the hotel were all at the front desk conversing. I take my food upstairs 10 minutes later he had security upstairs demanding to search my room stating that if my do not disturb sign was on the door for three days they have the right to search my room when I refuse to let them search my room he threatened to call the police on me told me that he was dropping my reservation and then I had to get up out of there when I told him I was not opening the door I ended up leaving because if I didn’t, I was going to do something I regretted please don’t stay here. The rooms are dated It’s a time war back to 1982 air-conditioning in my room did not work and the breakfast that they supposedly offer is nothing but some miserable stale donuts in the in the morning and for some reason, the entire property smells of BO bad

Self

4/10

Poor

25 May 2026

Maura

The pool is across the street at a sister property. It was not very convenient to walk my child across a busy road. It was in the fine print. They advertise heated roof top pool. They never have towels up there and then you have to cross back wet and cold. They didn’t have a microwave or mini frig in the rooms. Which was another inconvenience

Family_with_children

2/10

Poor

25 May 2026

Stephany

Save yourself the time and avoid booking this hotel. I drove over 3 hours to get here and had already contacted the staff beforehand about parking because no one was answering the phone. The person messaging me said parking was “limited,” but never clearly stated that there were actually no parking spots available.
My plan was to arrive early before check-in to secure a parking spot, only to find out upon arrival that the hotel had sold out of parking spaces two nights earlier. The staff member I was communicating with should have clearly informed me of that instead of giving vague information.
On top of that, the rooms are extremely small, there’s no air conditioning (only a fan). Overall, this was by far one of the worst hotel experiences I’ve had!!

2/10

Poor

24 May 2026

Fawzia

The whole second floor smelled like pee the whole night

10/10

Exceptional

24 May 2026

Abida

Rooms where very clean. Staff very friendly. You can leave your bags before n after check-in n check out which was very helpful. Heated outdoor pool. Very pleasant staff

Family_with_children

8/10

Excellent

23 May 2026

Patricia

8/10

Excellent

23 May 2026

Cindy

Good experience

Partner

6/10

Pleasant

23 May 2026

Davis

One or two walls in the room needed to be repainted because the paint had peeled or been chipped in a number of places. Also, you couldn’t close the window completely and could hear people and feel the cold air coming inside.

Partner

10/10

Exceptional

20 May 2026

Barbara

Very nice staff and clean hotel. Good location. Also you don't hear all the city noise at night like other similar hotels.

Family_with_children

10/10

Exceptional

19 May 2026

Sam

the breakfast was pastries and coffee. limited vending. no AC but opening the windows keeps the room cool enough. lots of homeless around this area BUT they keep to themselves. good location for downtown. Great staff. super clean. i would stay here again. somahouse across the street has a great restraunt and menu that serves breakfast starting at 630.

Self

10/10

Exceptional

18 May 2026

Carlos

Good hotel

6/10

Pleasant

16 May 2026

Terison

Change broken furniture in room. Floor and bed were good but bathroom and old TV niche need overhaul. Walls are thin and you get unwelcome insights on your neighbors in the night

2/10

Poor

15 May 2026

Mariusz

The worst place I’ve ever stop. On arrival, they demanded extra money for parking—not the 35 stated in the contract, but 55. Thieves.

Family_with_children

8/10

Excellent

14 May 2026

Rebecca

From the outside of the hotel doesn't look like much, But it was a pretty good place and we would consider staying here again. The parking is very tight and limited, we could barely fit our relatively small car into the space. The elevator is a little dicey but it works. The room was tiny, reminded me of places in New York City but what was clean and pleasant.

It is walkable to restaurants and things, but probably none of the things you really want to do... It's about a 15-minute or more drive, or or Waymo ride, to Pier 39. Staff was very nice. Breakfast was very good for a continental breakfast... Was brought in from what looked like a local bakery, really yummy mini quiche muffins, and delicious bread. One of the best breakfasts I've had at a hotel.

Overall would consider staying here again, good value for the price. Side note, in the picture I thought there was a small couch, but it's really just a stool. My teen son had to sleep on the floor but the hotel staff was nice and provided plenty of extra bedding.

10/10

Exceptional

13 May 2026

Hannah

No AC

6/10

Pleasant

12 May 2026

Priscilla

Room was okay, bathroom (toilet and shower) was very small and compact. No AC or climate in the room. We had a room facing the street, and there was a lot of street noise that kept waking me up. I know most of these things are out of the hotels control but I thought others should be aware. I didn’t expect much for SF so I will say the stay was okay.

Friends_and_family Family

8/10

Excellent

12 May 2026

Tracy

The boutique experience in a historic hotel was lovely.
The artwork in the lobby and the individuality of the rooms positively added to the stay.
Staff was friendly and helpful.
The morning breakfast bar had delious pastries and whole fresh fruit.
Thank you.

Friends_and_family Family

8/10

Excellent

11 May 2026

Delaney

was a great stay

Partner

8/10

Excellent

09 May 2026

The room has an unpleasant smell.

Self

10/10

Exceptional

08 May 2026

mary

Excellent location! They do have parking but you get an assigned spot. Excellent value for the money. It is an older hotel but has been remodeled.

Friends

8/10

Excellent

06 May 2026

Tracie

Although this hotel is right in the heart of SF- very nice property and staff

8/10

Excellent

05 May 2026

nicole

Clean room and friendly staff

2/10

Poor

04 May 2026

Armando

Staying in this Hotel was a nightmare. The hotel offered free self parking but it’s a lie. They have like 10 parking space only but they charge 57 dollars to park there or in another hotel near by. I decide to park on the street my car got hit by another person who stay in this hotel. They charge $200 dollars deposit and the service is bad. But the thing that upset me the most was the parking in this place is a nightmare.

Partner

8/10

Excellent

04 May 2026

Noemi

I had a mixed experience staying at Hotel Garret. The staff were excellent, everyone was friendly and helpful, and I especially want to recognize Dula from security, who went above and beyond to make our stay more comfortable.

However, I was disappointed that the information on Expedia was not accurate. Amenities like the swimming pool and gym were not located on-site; no fridge or microwave in room, Ice machine was located downstairs in lobby area, we had to cross the street to a sister hotel to use swimming pool and gym, which was inconvenient. Additionally, we were charged over $30 for overnight parking, which was not clearly disclosed ahead of time. These unexpected costs and discrepancies took away from an otherwise positive experience.

Overall, the service was great, but I recommend confirming details about amenities and fees before booking.

Family_with_children

8/10

Excellent

03 May 2026

Kathy

Staff was friendly, rooms are clean, my car was safe, they have security watching cars and entry.
The weather was perfect no need for AC, the room didn’t have one.
But everything else was good.

Family_with_children

4/10

Poor

02 May 2026

Hussain

Not clean

Self

8/10

Excellent

29 Apr 2026

Jorge

was a good place for a quick trip we had. just small

Partner

10/10

Exceptional

29 Apr 2026

Zackary

Room was well kept. Everything was good

6/10

Pleasant

28 Apr 2026

Mohamed

Breakfast is just a couple of pastries and coffee served in the lobby

Self

8/10

Excellent

28 Apr 2026

Kelly

The hotel was pretty quiet, affordable. Not situated in a great spot, but doable. I wish parking was covered and not charged on top of the room. Breakfast was a little underwhelming but got us going. Felt like an overall good matchup for the price.

Partner

6/10

Pleasant

26 Apr 2026

Ana

Our room was clean, it was nice. The windows could be looked over to make sure they open, since there was no AC we had one window open and having both would have been helpful. The “breakfast” provided was some coffee, tea, apple or pastry, nothing special. Parking was a hassle, we weren’t told about the limited parking and so we don’t get a spot even though we arrived before check-in time. Overall we would stay here again due to location.

Friends

10/10

Exceptional

26 Apr 2026

Ronda

It was clean Beautiful and quiet

4/10

Poor

26 Apr 2026

Joe

The outside rooms need a major overhaul. Very dated.

6/10

Pleasant

25 Apr 2026

Swetha

It’s good but can be improved for better

Family_with_children

2/10

Poor

24 Apr 2026

Leah

The bathroom showers had mold and hair in them. The parking lot was full and is separate from the hotel. The staff was not friendly. The pool is not on site. The deposit is very high for the quality of the hotel. My room did not have a full length mirror and the mirror above the sink was so high I couldn’t even use it to do my makeup.

Friends

2/10

Poor

22 Apr 2026

Antonio

The rooms don't have AC, also, we came I early and they held our luggage. However, we came back one hour after our check in time, and our rooms still weren't ready! on of us had to wait an extra 30 mins for the final room to be ready, so they checked us in 1hr and 30 mins after their advertised check in time. The personnel did mention that they were understaffed so this is a BIG mishap on management. They are not giving their staff enough support. Also, if you book this hotel, remember that it is a budget hotel, and the rooms' set up is odd: the restroom will not have a door in some rooms, only the shower. In some other rooms, the sink will be next to the TV, in front of the bed, but no sink in the restroom, etc.

Business Friends

6/10

Pleasant

22 Apr 2026

Aishah

Couple of things:
Fruit tart in breakfast had jelly glaze so, watch out when f you are on a you can move faster if you use stairs than the elevator.. and

8/10

Excellent

21 Apr 2026

Neha

Free late check out, 24/7 security, smaller rooms, pastries/fruits for breakfast

6/10

Pleasant

20 Apr 2026

Lakesha

The room smelled like mold which I’m allergic had to cut my visit short.

Self

10/10

Exceptional

19 Apr 2026

Gwendolyn

The front desk staff was so kind and helpful. I left my phone in a lyft and the man working was so helpful in helping me get it back. the room was clean and comfortable

Self

2/10

Poor

18 Apr 2026

Marla

The hotel was unsafe. We canceled our reservation. The reservation was for 14th through 16th. We stayed at the Cow Hallow Hotel.

4/10

Poor

17 Apr 2026

Brandon

You have to ask to have a refrigerator delivered to your room and they charge 30 a night for parking. Breakfast is coffee and fruit

6/10

Pleasant

15 Apr 2026

Angelica

If you need a clean room, comfy bed, and nothing else, then Hotel Garrett is a good option. The location wasn't in the best spot, just 1 block south of the Tenderloin. Parking is an additional cost and very expensive, we ended up using SpotHero to find a parking location that was much more cost friendly. The hotel rooms DO NOT have AC, so just be aware of that. We lucked out with having cooler weather, and were able to crack the windows. I can't imagine staying there in the middle of the summer though. There was also no mini fridge in the room, something to notate when wanting to bring back food/drinks. Their continental breakfast was nice and they offered yummy pastries.

Partner

10/10

Exceptional

11 Apr 2026

Ivan

All Good

10/10

Exceptional

11 Apr 2026

Sean

Good hotel at a great price! We enjoyed the pool.

2/10

Poor

10 Apr 2026

Laura

The hotel is in a very bad area that was many homeless drug addict, addiction, and mentally ill people all over the place when I got to the hotel there was a man screaming at me from a window across the street and when I got to my hotel room it looked nothing like the picture. The bathroom look like a cheap motel and I paid $700 to stay there one of the worst experiences ever and they were rude to me when I tried to check out and not stay there

Family_with_children

4/10

Poor

06 Apr 2026

Milad

- Lights did not work in the room
- A view into a wall
- Low pressure in the shower head
- Breakfast was empty at times

Friends_and_family Friends

8/10

Excellent

05 Apr 2026

Chris

Had a good stay there's plenty near by.

10/10

Exceptional

05 Apr 2026

Jack

Clean and central.

Family

2/10

Poor

03 Apr 2026

Nick

I had a very disappointing stay at this hotel. The room was extremely dirty—both the floors and carpets looked stained, almost like there were blood spots, which was honestly disturbing. The faucet leaked constantly throughout my entire stay, and the shower was missing proper latches, making it difficult to use.

On top of that, the bed was incredibly uncomfortable, making it hard to get any decent rest. The outside environment didn’t feel safe either—there were multiple people lingering around the property asking for money, which made me very uneasy.

I understand this was one of the cheaper options in the area, but basic cleanliness, safety, and functionality should still be expected. Unfortunately, this place did not meet even those standards. I would not stay here again.

Business

2/10

Poor

03 Apr 2026

Nick

Business Friends

10/10

Exceptional

01 Apr 2026

Eliana

Great stay! Staff are very welcoming, rooms were clean, and it was helpful that the hotel provided a small breakfast. I would return.

Family

10/10

Exceptional

31 Mar 2026

Sophia

Easy check in and friendly staff

Family

10/10

Exceptional

31 Mar 2026

Juan

Everything was perfect

Friends_and_family Friends

6/10

Pleasant

27 Mar 2026

Kehlan

Pool and gym is across the street at another hotel, the room had webs and a spider in it. Very cramped.

Self

4/10

Poor

26 Mar 2026

Jorda

There were ants entering through the bathroom window, a booger on the ceiling, a large gap underneath the front door to the room (which the maintenance man did attempt to remediate with some limited success, although sunlight remained visible underneath the door), and zero soap in the shampoo and body wash containers in the shower for my first night. The staff were very pleasant and made every effort to remediate the cleanliness issues upon notification, but the room itself was way below par and extremely frustrating.

Business Self

8/10

Excellent

23 Mar 2026

Paula

great pool across the street

Self

10/10

Exceptional

22 Mar 2026

Abhinav

Great place.

Partner

10/10

Exceptional

22 Mar 2026

Allison

Nice place, good parking.

Partner

2/10

Poor

21 Mar 2026

Julianne

Horrible experience. I booked one night & was asked to pay a $200 deposit that would be released upon check out the next day. Well the next day we decided we wanted to extend our stay, but the staff claimed that they had already released the $200 deposit to my account (before I had even formally checked out, which makes no sense).
So they told me in order to extend my stay another night, they wanted another $200 deposit paid.
Now in a Canadian $, they have $580 of my money on hold that we cannot access or use during our trip, which is tough if youre on a budget!
If you are staying here, be prepared to spend several deposit fees because they will use any excuse to take more of your money than what they should!
Seems like a really slimy & unethical way to put holds on your money. They also know that your money doesn't actually get released back to you for several business days which is frustrating if you are flying home to another country and can't really do anything about it if there is a problem with the money being returned to your account.
Staff was hit or miss. One moment they seem very friendly, the next moment they claim that you inquiring about all this money they are taking is staff harassment! Then the next moment they are seemingly nice & wanting to help you? I got whiplash from the drastic mood swings of certain staff. Going to the front desk is anxiety provoking because you never know what kind of attitude you are going to get.
I would advise to stay elsewhere!

Family_with_children

8/10

Excellent

17 Mar 2026

David

Clean, quiet, great location. One bitter old man on the desk a lot but all other staff so friendly, helpful & professional.

Self

4/10

Poor

15 Mar 2026

Carlos

Friends_and_family Friends

2/10

Poor

14 Mar 2026

Alex

Pictures of property are false. Its more of a motel then a hotel. The property was not a hotel environment. Its more of a motel. The room is super small witb a king bed. No room for any movement in area.

Partner

2/10

Poor

13 Mar 2026

Keith

My partner and I stayed the night of March 3, 2026. Around 6:00 am my partner woke up suffering a medical emergency for which paramedics were called. Our room was in the back almost hidden part of the hotel with no signage indicating any rooms were even back there and a narrow, steep staircase to access them. Additionally, no address is anywhere on the street facing facade of the building. Knowing these peculiarities from previous stays at the Hotel Garrett SF, I knew I had to leave my partner’s side while on the phone with 911 to advise the front desk that we in room 137 had a medical emergency, that paramedics were on th way and that b/c the entrance and access to the room from the street for the property was very hard to perceive, we needed their help to flag down the ambulance and direct the paramedics to the room. 20-30 mins go by and help hadn’t arrived. So, I leave my partner’s side, though 911 advised not to, to go see what the delay might be. I saw no one at the front desk and the security guard calmly walking the opposite direction doing his normal rounds and NO ONE helping as I had asked. Luckily, I saw the ambulance about to coming by, two lanes away
from the entrance of the hotel and start waving and jumping up and down to catch their attention. The driver raised his hand in gratitude as they had missed it on the first pass(es) (they had the lights off like they’d missed the call). No one to help explain limited access to room. Hotel GarrettSF failed us!

Partner

10/10

Exceptional

10 Mar 2026

Paula

in SOMA close to restaurants & Orpheum theater inexpensive shops Great staff

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Self

10/10

Exceptional

10 Mar 2026

daniel

When I next stay for multiple days I'd very much like a Chair. Nothing fancy. From which to eat or read Gabriel haa been informed & he affirmed the service. Simply notify him in advance

Self

6/10

Pleasant

09 Mar 2026

Diana

Good place to stay, however do note that the oarking situation is on a first come, first serve situation, so they don't really have parking past a certain time. Also, no A/C in the rooms, just ceiling fan, so definitely recommend keeping that in mind for the warmer days. They do have windows that open but no net, so it's kinda sus since technically anyone who opens their window on the second floor can technically acces the other rooms as well.

Family

10/10

Exceptional

08 Mar 2026

Paula

Very friendly and accomodatong staff
great breakfast with banana bread, oranges apples big bananas egg / sausage bites and fruit tarts.

2/10

Poor

08 Mar 2026

Miguel

no ac or heater so hot we left at crack if dawn

Partner

4/10

Poor

07 Mar 2026

Pamela

Let’s start by saying the pictures of the rooms are a complete catfish. The hotel looks nothing like the photos online.
The staff was very friendly and helpful, which was honestly the best part of the stay. However, the hotel itself needs major updates. There is carpet throughout the hallways and rooms and it smells pretty bad. There is no air conditioning, so be prepared to request a fan. They do keep the windows open, but some of them don’t even have screens, which means anything can get into the room.
Our bathroom definitely needed renovations. The tile was dirty and literally coming apart from the wall, and the vents were extremely dusty. The bathroom was also very small, especially the shower. If you’re a thicker person, I would definitely recommend requesting a handicap-accessible room, as those bathrooms are larger and updated.
The ice machine was moldy, and the breakfast box with pastries had gnats flying around inside it, which was very off-putting.
Another thing to note is that there are no amenities at this hotel. If you want to use any, you have to go across the street to their sister hotel, The Soma House. The staff there was also very friendly, and the rooms there are much nicer. In fact, we liked it so much better that we asked to relocate there, and the staff was very accommodating and helped make that happen.
The area itself isn’t the best, as there are quite a few homeless individuals around. But as our Uber driver suggested: “Uber in and Uber out.”
Overall,

Friends_and_family Family