Mansion On Sutter

United States , San Francisco Area - CA
San Francisco, 1409 Sutter St
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100 reviews shown

10/10

Exceptional

24 Feb 2026

Andrea

The hotel is elegant and charming. The staff was helpful, and the room spotless.

Partner

10/10

Exceptional

23 Feb 2026

Louis

Friendly staff, early 1900s decor and architecture.

Partner

10/10

Exceptional

21 Feb 2026

Jonathan

The room was clean and the bed was very comfortable. The staff were very friendly and helpful. An interesting and attractive place.

Partner

10/10

Exceptional

02 Feb 2026

Mark A.

helpful staff, especially Amanda

Leisure Partner

10/10

Exceptional

15 Jan 2026

Steven

Nice people, nice location. On site parking which is odd for a boutique hotel in SF. Only complaint is there is no shelf in the shower for soap or shampoo. Minor nit.

Business Partner

10/10

Exceptional

30 Dec 2025

The service was truly 5-star, and the check-in process was seamless. We loved the room and the beautiful interior of the hotel. It made our stay feel very special.

10/10

Exceptional

14 Dec 2025

Susan

Such a beautiful place, great location and super nice staff! We also loved the location and the quiet of our room. The staff needs to learn to make a proper espresso, truly. They could up their game on the atmosphere with music in the downstairs and maybe some live greenery. We were there at Christmas and the decorations were dismal. It is just short of how spectacular it could be. It wouldn't take much.

Partner

10/10

Exceptional

11 Dec 2025

Wright

Great hotel. Staff was kind and attentive. Room was clean and comfortable. The hotel has so much personality. We will definitely be coming back.

10/10

Exceptional

07 Dec 2025

Landon

Incredible decor, very clean rooms, excellent staff. 10/10 would recommend, I will definitely be coming back!

Friends_and_family Friends

8/10

Excellent

05 Dec 2025

Jananne

The Sutter Mansion is gorgeous, historic and filled with original artwork. The bed was very comfortable. We had a few issues which were quickly rectified. Service is extraordinary.

Leisure Partner

10/10

Exceptional

05 Oct 2025

Amy

The hotel is beautiful, staff excellent, free breakfast great.. only complaint .. we were in suite 201… the only mirrors were in the bathroom.. my cousin was in suite 205… she had several mirrors in the suite and bathroom

Leisure Family

10/10

Exceptional

21 Sep 2025

Jonathan

Beautifully restored property with very tasteful furnishings. Staff very helpful and polite. A real pleasure to stay in. Top quality stay.

Leisure Partner

10/10

Exceptional

19 Sep 2025

Kiersten

Some of of the most comfortable beds/pillows/sheets I've ever slept in! Service was great, rooms are spacious.

Business

10/10

Exceptional

28 Aug 2025

Christine

We loved our stay at the Neighbourgood Sutter Mansion. The room was very comfortable, surprisingly quiet, the bed was was heavenly and the bathroom was ‘spa’ like. We did not have the breakfast but the staff offered us espresso drinks and pastries.
The entire team was outstanding, very welcoming but not over bearing. If I have anything to wish for more is an elevator for transportation of luggage’s.

Leisure Family

10/10

Exceptional

26 Aug 2025

Leslie

Best Place in Lower Pacific Heights

The great staff will attend to your every need. Lovely renovated property. Nice full breakfast menu. Comfortable rooms. Quiet. We will stay here whenever we are in San Francisco.

Friends_and_family Family

6/10

Pleasant

19 Aug 2025

Michael

Beautiful common space and very friendly staff. Rooms have seen better days. Carpets and furniture are worn. Most furnishings are cheap; not inline with the overall \"mansion\" atmosphere. No hot water (staff checked and the same situation in other rooms when I was trying to take a bath/shower). The gym is not much of a gym.

Business

8/10

Excellent

18 Aug 2025

Wendy

The masion is beautiful. The staff is wonderful. Some maintenance on our room is needed. The towel hook on bathroom door is broken. Just little things but it would be nice to have a place to hang a towel.

10/10

Exceptional

13 Aug 2025

Ian

awesome staff, old-fashioned building, spacious

10/10

Exceptional

29 Jul 2025

Kelly

What a wonderful property and staff. The room was beautiful and the staff was very accommodating. I can only say positive things about this hotel.

Leisure Partner

10/10

Exceptional

02 Jul 2025

Virginia

It was wonderful! The service was impeccable in every way.

Friends_and_family Family

10/10

Exceptional

20 Jun 2025

William

Probably the nicest place I have stayed.

Friends_and_family Friends

10/10

Exceptional

09 Jun 2025

Mike

Excellent service and comfort!

Business_and_leisure

10/10

Exceptional

02 Jun 2025

Jodi

We loved our stay! The hotel is gorgeous and the staff so welcoming.

Leisure Partner

10/10

Exceptional

02 May 2025

Eduardo

Everything was very beautiful.

Leisure Partner

10/10

Exceptional

01 May 2025

Andres

Great and Charming

Beautiful building and great rooms. Staff was excellent and very courteous. Very nic charm.

Partner

6/10

Pleasant

12 Apr 2025

Jolyn

My daughter and I stayed at mansion on Sutter about five years ago and it was such an amazing experience that when my husband and I decided to visit San Francisco I booked us to stay there as well. If few things have changed, but the customer service and the beauty of the rooms and the location makes this one of the most Wonderful places to stay in all of San Francisco. The property is so beautiful and the renovations were done so well. The customer service, especially by Amanda and Komal were above and beyond. We will be coming back to San Francisco this year just so we can stay again at this lovely property. The rooms are clean. The beds are comfortable and every room is unique. I highly recommend this property.

Leisure Partner

6/10

Pleasant

16 Mar 2025

Verified traveler

This facility claims to be a 5-star hotel, but I'm not sure what the basis is for that claim. It's a strange kind of BandB without a restaurant. The include breakfast is awful - literally stuff from Costco. They have a couple very helpful staff members around but the whole place seems kind of deserted. Location is not far from everything, but not close to anything. Isn't as well staged as the photos suggest. Furniture was nice but getting a bit worn, nice toiletries and towels, no turndown service. You only get housekeeping if you ask for it. We had an issue with our room, and an offer was made to move us. Finally, not sure why but we paid Expedia $200 more than the hotel's receipt shows we paid - guess Expedia is marking this up, not down.

Leisure

10/10

Exceptional

14 Mar 2025

Windy

Loved the visit

Leisure Partner

10/10

Exceptional

12 Mar 2025

Christopher

Beautiful Mansion, extremely comfortable with great staff. Easy access to nearby bars & restaurants.

Leisure Partner

8/10

Excellent

14 Feb 2025

Verified traveler

Love the free slippers and staff responsiveness was fantastic!!!

Partner

6/10

Pleasant

02 Dec 2024

Heather

I have stayed at this charming and historic property before, which is why I returned. Sadly, I probably will not come back. The staff is always helpful and friendly, but our room was musty and smelled like bleach. The walls looked like they had not been wiped down properly. They need to air the room somehow and at least wipe down all of the moisture from the walls. The last time I stayed here it was clean and fresh. Maybe it was that particular room, but the nightly rate was not cheap and we could have had a different experience for much less.

Leisure

10/10

Exceptional

14 Nov 2024

Aviv

Great, quiet stay in the heart of the city

Business_and_leisure Family

10/10

Exceptional

13 Nov 2024

Jason

Quirky but excellent

Surprisingly wonderful stay! Beautiful building, lovely quirky room, excellent service, in perfect location. So glad I went for it.

Business Self

10/10

Exceptional

26 Oct 2024

Ronan

Good espresso coffee for breakfast but no hot food like scramble eggs or bacon, only cold bakery but at least there is a microwave.

Leisure Partner

10/10

Exceptional

04 Oct 2024

Anton

Very classy

8/10

Excellent

07 Sep 2024

TADD

Old-house fanatics like us will take any opportunity to stay in homes turned hotels like this one. It is very cozy and welcoming despite ornate details at every turn. The staff and concierge team made us feel at home and were a great help coordinating special parts of our first visit to SF. A critical eye would find a few faults in the small details where properties go from good to excellent. During our stay we were often the only guests to be seen or heard, and the absence of bar service or their former in-house restaurant were small letdowns. Some elements of room prep are quirky for frequent travelers. None of that is a problem nor should it dissuade someone from staying. It’s in a safe area of downtown SF and close to anything worth seeing.

Leisure Partner

8/10

Excellent

29 Aug 2024

Irma

It is one of the most beautiful properties I have been in. The renovation is beautiful.

6/10

Pleasant

19 Jul 2024

Faded glamour

What was once a beautiful building now feels like a faded star. A sense of neglect lingers over the house. The rooms are clean and the bed comfortable but there is a lack of facilities which look like they used to be there but have been stripped out. Our room had a living room filled with seating and a sideboard with a tv point and a tv unit but no tv? No fridge in the room which is pretty essential when its mid summer in the city. No drinks facilities. There was an espresso machine on the ground floor but not self service and no sign of staff to operate it for you. Even at breakfast when the sad ghostly continental offer was laid out, we were left with an automatic coffee machine and the espresso sat unused.
The bar held remnants of the past with half opened bottles of wine, old cans of beer and scattered glassware. When we asked for a glass of wine we were offered some of the opened bottle which was ancient and undrinkable. Asked for a beer instead but the fridge was broken... Why not clear it all away and make it clear the bar is closed, the next day the opened dusty bottle of wine was still sat there alongside several others...
Overall it felt like the place was closed and we had snuck in, it was sad.

Partner

10/10

Exceptional

07 Jul 2024

Pooya

Friendly staff. Beautiful art. Great location.

We stayed in this hotel for one night. This was our second time because we liked a lot our first stay. I would highlight 3 things about this hotel: 1) Friendly and helpful staff (Amanda and others). They went above and beyond to make us happy from making coffee, carrying luggages, opening parking doors, and most importantly having a pleasant conversation. 2) Beautiful art throughout the building. 3) Great location, walking distance to Japan Town and Fillmore shops and restaurants.

Partner

8/10

Excellent

11 Jun 2024

Cliff

Neat old hotel. Staff very nice .

10/10

Exceptional

28 May 2024

Pooya

Full of arts and amazing staff

Amazing staff. Very friendly. They even make espresso and latte.

Lobby is beautiful. It’s like a gallery of arts. Very relaxing environment.

Location may be the best in the city.

Partner

10/10

Exceptional

24 May 2024

Donna

Everything about this place is elegant.

Leisure

10/10

Exceptional

12 May 2024

Mischa

Very beautiful and unique hotel, but most notable was the very friendly staff especially Amanda, she made sure we had everything we needed at all times, showed us where everything was and made sure to ask if we needed anything every time she saw us in the lobby. I cannot thank Amanda enough for making our stay comfortable and memorable. The Hotel was everything we had hoped for. I would definitely stay there again.

Leisure Partner

10/10

Exceptional

04 May 2024

Martin

This is a beautiful mansion. The staff was so kind and helpful. Our room was clean and so comfortable. The parking was convenient and easy. We will definitely be back!

Leisure Partner

10/10

Exceptional

24 Mar 2024

David

We loved the Mansion on Sutter. Amanda was wonderful and personable. We can't wait to come back.

Friends_and_family Family

10/10

Exceptional

17 Mar 2024

Jana Colleen

Staff was super friendly and the property is unique

Leisure

6/10

Pleasant

01 Mar 2024

Verified traveler

1st of all the staff were great. The low reviews I’m giving is really because this is NOT a 5star hotel as reported. The room was pleasant but there is not a restaurant as the pics show, the bar is not open, there are a lot of wine racks but all of them are empty, there is no valet and for the high cost this is not worth the $. There a lot better hotels in SF closer to restaurants for 1/2 the price. I was surprised the reviews were so stellar because this was a rip off to me.

Friends_and_family Friends

10/10

Exceptional

25 Feb 2024

Jason

Beautifully elegant. Building is amazing, amazing beds, pillows. Absolutely loved it, will be back.

Business_and_leisure Partner

10/10

Exceptional

24 Feb 2024

Louis

Magnificent 1881 Victorian with authentic decor and beautiful period art. The staff were extraordinarily helpful and friendly. Terrific complimetary continental style breakfast and around the clock coffee and tea service. Convenient onsite parking. 6 stars! We will never stay anywhere elae in San Francisco.

Leisure Partner

10/10

Exceptional

21 Feb 2024

Anna

Close and convenient for work.

10/10

Exceptional

19 Feb 2024

Verified traveler

Beautiful property.

Beautiful Victorian! Lovely staff. The room was lovely and definitely much, much nicer than I’d expected upon booking. comfy bed and beautiful bath! Breakfast was just perfect: hard-boiled eggs, toast, fresh fruit, yogurt, pastries, bagels, cheese/salami. Would highly recommend staying here. Once you step inside, you’ll feel like you’ve time-traveled into another era!

Self

8/10

Excellent

28 Jan 2024

Katie

The property was quaint and charming, but for a luxury hotel, I was surprised that it was missing some of the core amenities. The walls were a bit thin, wifi was flaky, the shower took 10 min to heat up mid-day, and the bar/restaurant have yet to be brought back. The bedding was fantastic. The staff were so gracious and kind however, especially Amanda at the front desk. She was kind enough to fix the internet and also brought me a full length mirror when I asked (the room only had a half mirror in the bathroom).

Leisure Self

10/10

Exceptional

23 Jan 2024

Frank

Absolutely beautiful old Victorian that has been updated and maintained lovingly. We thoroughly enjoyed our stay.

Leisure Family

10/10

Exceptional

16 Jan 2024

Verified traveler

Upon arrival, Amanda, a very professional and hospitable lady gave me a warm welcome and showed me around the facilities and the room. The room was even more beautiful than I expected. I just realized that I forgot to mention in my original booking that I wanted some flowers for decoration. But Amanda kindly helped me get them ready quickly. What an amazing staff! I had a pleasant stay here. Will definitely consider being back in future. 5 out of 5 stars for all!

6/10

Pleasant

06 Jan 2024

Ali

Lot of potential but needs a lot of work

very nice hotel from the outside. However, the inside and overall experience was somewhat lacking. Once you enter the hotel, you feel that the whole hotel is very dated and trying very hard to look like a sophisticated victorian home. The furnishing of the rooms feels like everything was purchased from Ross or Ashley Furniture. The hotel is also next to a hospital and get quite noisy at night time and difficult to get a sound sleep. The windows are very old and don't insulate the sound from the outside.

The staff was great and welcoming but I think the whoever runs the hotel can use some help to spruce up the whole interior, bar area, and really low quality breakfast.

The hotel otherwise is a very nice area between japantown, pac heights, civic center. The outside has been really nicely renovated. The hotel has a lot of potential.

Partner

10/10

Exceptional

25 Dec 2023

David

Great stay, fabulous hosts, historic building, very comfortable rooms, great breakfast

Leisure Partner

10/10

Exceptional

03 Dec 2023

Fateh

Fantastic staff! Very kind a accommodating

Leisure Partner

10/10

Exceptional

19 Oct 2023

Mahendra

Lovely, comfortable rooms, exellent staff, great service.

Leisure Family

10/10

Exceptional

11 Sep 2023

Stacey

We had a fabulous stay at the Mansion. We felt comfortable and enjoyed the quiet and spacious rooms.

10/10

Exceptional

18 Jul 2023

Ana

Wonderful stay, very classy, romantic, a classic SF experience

Leisure Self

10/10

Exceptional

10 Jul 2023

Patrick

Yesh and Amanda were great! They made us feel like we were the only guests in full hotel. They were so very attentive and responsive. The room was beautiful as was the entire hotel.

Leisure Partner

2/10

Poor

03 Jul 2023

Ruotao

Picked this seemingly charming hotel on Expedia for a one-night getaway with my wife. When we arrived, the door was locked shut and the door didn't get answered until 5 minutes after I called a phone number and rang the bell. My wife and I were incredulous this was supposed to be a 5-star hotel?

Once we were in, we were greeted by a stale smell typically associated with lack of ventilation. The entire building was empty, with just the two of us guests and a single staff. The parking lot had only one other car. The bar and restaurant looked unstaffed. I have been to quite a few historical hotels but this is just dingy and creepy.

The room was ok but still smelt. The TV and the cable box looked like out of a motel along the highway.

5-star? This must be a joke! I called Expedia to cancel my stay. Unfortunately the staff at the hotel refused. Doesn't matter. We just left and booked a more well-known hotel. Yeah, you could say that we are not staying in this place even if it was free.

This is blatant false advertising. Don't let your members fall into this trap!

Leisure Family

10/10

Exceptional

19 Jun 2023

CHIA WEI

The stay in Mansion on Sutter is a magical experience - from the arts on the wall to the decorations on every possible detail. The house is antique but not old. The furnitures are with style and yet comfortable. And the staffs are really, really nice. Once stayed a few nights in the mansion, it's like having a home in San Francisco that you'd always miss. Recommend wholeheatedly.

Leisure Self

10/10

Exceptional

11 Jun 2023

Lovely historic mansion. Super friendly staff!

Partner

8/10

Excellent

09 Jun 2023

Seth

Beautiful historic building with spacious, clean and well appointed rooms. The staff was very friendly. They served a nice breakfast but the restaurant is otherwise closed.

Business Self

10/10

Exceptional

15 May 2023

Steven

Beautiful building, both inside and out. Staff is wonderful.

Leisure Family

10/10

Exceptional

02 May 2023

Erik

It's a beautiful property, well maintained, and the staff is perfect. We had an issue with the safe in the room (the only bump in an otherwise perfect stay) and the concierge was at the door almost before we hung up the phone. Also, I ordered roses for the room (my wife's birthday) and they were perfect. This is really a exceptional hotel.

Leisure Partner

10/10

Exceptional

29 Apr 2023

Colleen

Absolutely wonderful place with a very welcoming staff! Amanda, in particular, was really great. Loved the rooms. I stayed in 203 and 207. Great Italian market with sandwiches across the street. Highly recommend!!!

Business Self

10/10

Exceptional

13 Feb 2023

QUINN

Beautiful space, excellent service

Leisure Partner

10/10

Exceptional

21 Dec 2022

Alexandra

That is amazing and unique hotel! Very interesting, like a museum. Rooms are very comfy! I love it!

10/10

Exceptional

13 Oct 2022

Anita

Lovely mansion with beautiful art. Attentive staff. Easy parking. Comfy beds. Quiet. Room had separate tub/ shower and room was spacious. Would have preferred a separate sheet on the bed, but bedding was high quality.

Leisure Partner

8/10

Excellent

22 Sep 2022

Blake

Classic 1904 beautiful property, restored to a modern, though age authentic San Francisco Mansion.

Business Self

10/10

Exceptional

20 Sep 2022

Michael

Beautiful property.

Business Self

10/10

Exceptional

29 Jun 2022

Kate

It was a very nice hotel and we loved eating at the pop-up restaurant, Anomaly, just downstairs! Dinner was amazing and we loved the convenience of being so close to the restaurant. We were also able to walk to Whole Foods for snacks/breakfast and it was a very convenient 5-ish minute walk. Would stay here again!

Leisure Partner

6/10

Pleasant

19 Jun 2022

Ottley

No refrigerator, no restaurant on premises, very expensive parking, small room.

4/10

Poor

22 May 2022

Karyn

Wouldn’t return due to uncomfortable bed

Aside from mostly everything being adequate, the bed was so uncomfortable so as not to be believed.
When I requested a rubber mat for the shower for my own personal safety, I
was informed there were none.
My back and neck were sore for days afterward.

Self

10/10

Exceptional

10 May 2022

Susan

This is a beautiful hotel. The location is perfect and the staff are extremely attentive to your needs. I will stay there again!

Business_and_leisure Partner

10/10

Exceptional

13 Apr 2022

James

The staff was amazing! They took care of all our needs and were even pro-active in asking what we needed after arrival. Location is in a quiet neighborhood so if you don’t want to be “in the middle of everything” but close enough to get there, I’d highly recommend this property.

Leisure Family

10/10

Exceptional

16 Feb 2022

Septus Wallace

Everything was exceptional, the property was beautiful, the staff were friendly and catered to our every request. I would recommend this property to anyone traveling to San Francisco.

Leisure Partner

10/10

Exceptional

17 Jan 2022

John

Great authentic San Francisco late Nineteenth Century mansion experience. Rosepedals on the bedspread was a nice touch.

Leisure Partner

10/10

Exceptional

30 Dec 2021

Rossanna

Quiet old world charm. Easy access to many neighborhoods in the area and to Japan town

Leisure Family

8/10

Excellent

20 Sep 2021

Tegan

The mansion was beautiful and the private parking was great.

Leisure Partner

10/10

Exceptional

11 Aug 2021

Shelby

Excellent!

We had an incredible stay at Mansion on Sutter. We loved how small the hotel is, it made for a very personal experience. From the bed, to the carpet, to the robes, everything was very comfortable and cozy! Definitely recommend staying here and would stay again.

Partner

10/10

Exceptional

02 Jul 2021

Verified traveler

Mansion on Sutter is an absolute affluent and luxury hotel which offers quiet, professional services. Butler is nice and friendly, the concierge service from start to finish is outstanding. My booking experience was memorable. Artis answered my questions right away, and made absolutely beautiful floral arrangements per my request. I will recommend this place to anyone wants to stay in SF for a couple of nights, and I will definitely come back for my future visit.

10/10

Exceptional

18 Jun 2021

Verified traveler

Awesome hotel with unique features. Across the street is a deli and liquor store. Very convenient while the hotel is still in COVID lockdown. The experience will be even better when the restaurant and bar reopens. We were told mid-July. I would definitely stay there again.

Leisure Friends

10/10

Exceptional

16 Jun 2021

Verified traveler

This has to be the most hospitable hotel I have been to. The staff opens the door for you whenever you leave and return. Your room is prepared in advance with a nice bottle of wine in an ice bucket, flower petals, and spotless cleaning. By the way, spotless does not mean just having lean pillows and blankets. It means that everything, including the bath tub, looks brand new. The room also somehow looked nicer than the way it looked in the photos. We didn’t hear any other guests during our stay.

Leisure Partner

10/10

Exceptional

20 May 2021

Verified traveler

Beautiful, clean, unusual, private , very cute. Loved it.

Leisure Family

10/10

Exceptional

02 May 2021

Pamela

Amazing

Amazing place to stay.

Friends_and_family Friends

6/10

Pleasant

26 Apr 2021

Joy

Disappointed

Called prior to arrival but no one call me back. When we arrived no one open the door. I finally got a call 5 minutes before check in.
There was no WiFi. I called the front desk and router was rebooted but still no WiFi so I missed our zoom meeting. They charge $54 for parking a day and another 50 for our dog. The room and bed was comfortable although we were told it’s busy... we only see 1 resident

Partner

10/10

Exceptional

20 Apr 2021

Verified traveler

Absolutely incredible experience! From the building to the staff, five stars all the way.

Leisure Partner

10/10

Exceptional

17 Apr 2021

Verified traveler

Beautiful property, clean and amazing service. The only downside is there is no coffee maker in the rooms, nor room service so you have to go to the lobby to make your own.

Leisure Partner

10/10

Exceptional

13 Mar 2021

Todd M

The Choice for a San Francisco Experience

I’ve stayed in many SF hotels over the years, and in fact lived there for many years. This hotel is quintessential San Francisco and a “10 out of 10”. Definitely deserves a five-star plus rating! I will be staying there on all my future trips to the City.

Self

10/10

Exceptional

25 Jan 2021

Krizia

Stayed here for our anniversary and it was very welcoming from the moment we came in to the time we checked out. Very clean and proper. I'd come back and stay here again. Very accomodating.

Friends_and_family Family

10/10

Exceptional

13 Jan 2021

Eva

The staff was so welcoming and the place is absolutely gorgeous! We got a complimentary bottle of wine upon arrival. The stay was simply sublime!!

10/10

Exceptional

26 Nov 2020

Charles

A one of a kind experience in SF - the Mansion is beyond incredible - unfortunately the restaurant and bar were closed due to lockdown - but a very cool upscale shop on the corner for spirits and wine an amazing Sushi restaurant a block away on Bush - could not have possibly been a better stay during pandemic :-)

Business_and_leisure Partner

10/10

Exceptional

05 Nov 2020

Verified traveler

My stay at the Mansion on Sutter hotel was excellent! The staff were very friendly and accommodating, the premises was clean and well-maintained and even though some of the amenities were not available due to the pandemic, I still thoroughly enjoyed my stay.

I also highly recommend the Mansion on Sutter to guests who are interested in history and art due to the wonderful collection of Victorian-Edwardian era paintings and sculptures in both the public spaces and guestrooms.

Business Self

4/10

Poor

18 Jul 2020

Brigid

Beware and go to Hotel Drisco

I have never in my life had an experience like I just did at this hotel. I was given wonderful service before my mother who does not have a lot of money showed up to say goodbye before I leave to go to the UK for medical treatment on Tuesday morning. Despite being unable to provide so much as a latte from the espresso machine I walked by every time I went downstairs, the staff who is never present at the desk (even at night which happens to be illegal) decided to provide my guest with an entire bottle of wine they planned to charge me for and argued with me in the lobby about in front of other guests which was humiliating and unnecessary given the voicemail I had left that morning about the wine and how it ruined my stay, my ability to even touch $150 worth of takeout and avoid vomiting all night long from taking so many antibiotics on a virtually empty stomach and my ability to say goodbye to my mother during a pandemic wherein no one can be sure of who they will or will not see again in 6 weeks time. The bar was CLOSED so how Emma had the audacity to tell me this was my fault for neglecting to tell her NOT to open a CLOSED bar is BEYOND. Yes, this is a lovely building but that is IT. For the price they charge and the labor costs they save on while using a pandemic as an excuse rather than financial reasons because this hotel is always empty for a reason, it is seriously lacking in every department which is why I chose to leave prior to any of the rude treatment began.

Self

10/10

Exceptional

22 Jan 2020

Gladys

Love, Love, LOVE!

Our 4-night stay here was just grand. The details of the mansion itself was simply breath-taking and the staff were always so pleasant. It is definitely in our Bucket List to be able to check in to all the rooms here, as they are each unique. Thank you Mansion on Sutter for making our Wedding Weekend-Stay so wonderful and memorable!

Partner

10/10

Exceptional

21 Jan 2020

Verified traveler

This is one of the nicest properties I've ever stayed in! Absolutely beautiful and comfortable. And the staff was super nice. Would definitely stay here again and highly recommend!

Business Self

10/10

Exceptional

01 Jan 2020

Rodney

Very nice property, the most comfortable bed

Friends_and_family Family