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Mansion On Sutter

San Francisco Area - CA · United States

1409 Sutter StView location

9.4/10Excellent251 Reviews
Cleanliness9.8/109.8
Service9.6/109.6
Comfort9.6/109.6
Condition9.6/109.6
Neighborhood9.6/109.6
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Mansion On Sutter

This Victorian hotel in the heart of San Francisco places you within a 5-minute drive of Lombard Street and the Palace of Fine Arts. Enjoy a 24-hour fitness center, terrace views, and concierge services.

The hotel also features a fireplace in the lobby, a banquet hall, a business center, and event facilities including a conference center and three meeting rooms. Self-parking is available (subject to charges).

Each of the 12 guestrooms offers a flat-screen television, pillowtop bed with down comforters and luxurious Frette Italian sheets, and cable television. Bathrooms include designer toiletries and hair dryers. Nearby attractions include Van Ness Avenue, The Regency Ballroom, and the Great American Music Hall, all within a short walk.

San Francisco International Airport (SFO) is approximately 24. 7 km away.

Read more about this hotelShow less

A stay at Sutter Mansion places you in the heart of San Francisco, within a 5-minute drive of Lombard Street and Golden Gate Park. This luxury hotel is 2.4 mi (3.8 km) from Palace of Fine Arts and 2.4 mi (3.9 km) from Oracle Park.

Make yourself at home in one of the 12 individually decorated guestrooms. Your pillowtop bed comes with down comforters and Frette Italian sheets. Bathrooms have designer toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Featured amenities include express check-out, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.

Popular amenities

Parking available
Concierge
Entertainment
Non-smoking
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Guests will receive an email with special check-in instructions Guest will receive an email before arrival 72 hours Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 39 Pet max weight (per pet) in lb is 85 Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 300.00 per stay
    • A damage deposit of USD 300.00 will be collected before check-in.

    We have included all charges provided to us by the property.

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Special Instructions
    To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email within 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
  • Minimal age
    21
  • Optional fees
    • Secured self parking fee: USD 67.26 per day (in/out privileges)
    • Pet fee: USD 150 per pet, per stay
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    English

    Spanish

Nearby attractions

Van Ness Avenue 0.2 km / 0.1 mi
The Regency Ballroom 0.2 km / 0.1 mi
CPMC Van Ness Campus 0.3 km / 0.2 mi
Great American Music Hall 0.7 km / 0.4 mi
California Pacific Medical Center: Pacific Campus 1 km / 0.6 mi
San Francisco City Hall 1.1 km / 0.7 mi
The Fillmore 1.1 km / 0.7 mi
War Memorial Opera House 1.2 km / 0.7 mi
Louise Davies Symphony Hall 1.2 km / 0.8 mi
Civic Center Plaza 1.3 km / 0.8 mi
SF Masonic Auditorium 1.3 km / 0.8 mi
Asian Art Museum of San Francisco 1.3 km / 0.8 mi
Grace Cathedral 1.4 km / 0.9 mi
UCSF Medical Center at Mount Zion 1.4 km / 0.9 mi
Bill Graham Civic Auditorium 1.4 km / 0.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 12
  • hotel
  • Car parkExtra charge
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Secure parking
  • Bellboy service
  • Fireplace
  • Lift access
  • Terrace
  • Concierge
Show 7 more facilities & services
  • Luggage room
  • Banquet hall
  • Conference room
  • Meeting room: 3
  • Business centre
  • Non-smoking establishment
  • Minimum check-in age: 21
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE SUPERIOR KING BEDSUITE • SUPERIOR KING BEDSUI.KG-SU

    Photos are not available for this room type.

    Mansion On Sutter

    SUITE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Mansion On Sutter

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CITY VIEWSUITE • CITY VIEWSUI.CV

    Photos are not available for this room type.

    Mansion On Sutter

    SUITE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUM KING BEDDOUBLE • PREMIUM KING BEDDBL.KG-PI

    Photos are not available for this room type.

    Mansion On Sutter

    DOUBLE PREMIUM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CITY VIEW TWO BEDSSUITE • CITY VIEW TWO BEDSSUI.2B-CV

    Photos are not available for this room type.

    Mansion On Sutter

    SUITE CITY VIEW TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Mansion On Sutter

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Mansion On Sutter

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ

    Photos are not available for this room type.

    Mansion On Sutter

    SUITE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU

    Photos are not available for this room type.

    Mansion On Sutter

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDSSUITE • TWO BEDSSUI.2B

    Photos are not available for this room type.

    Mansion On Sutter

    SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN

    Photos are not available for this room type.

    Mansion On Sutter

    DOUBLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Mansion On Sutter

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Mansion On Sutter

9.4
Excellent
251 Reviews
Cleanliness
9.8 /10
Service
9.6 /10
Comfort
9.6 /10
Condition
9.6 /10
Neighborhood
9.6 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
14 Jul 2026
Mary
Loved our stay will be back
Family
8/10
Excellent
12 May 2026
Richard
Gorgeous mansion with helpful small staff
Partner
10/10
Exceptional
27 Apr 2026
Vanessa
Great property great staff.
10/10
Exceptional
24 Feb 2026
Andrea
The hotel is elegant and charming. The staff was helpful, and the room spotless.
Partner
10/10
Exceptional
23 Feb 2026
Louis
Friendly staff, early 1900s decor and architecture.
Partner
10/10
Exceptional
21 Feb 2026
Jonathan
The room was clean and the bed was very comfortable. The staff were very friendly and helpful. An interesting and attractive place.
Partner
10/10
Exceptional
02 Feb 2026
Mark A.
helpful staff, especially Amanda
Leisure Partner
10/10
Exceptional
15 Jan 2026
Steven
Nice people, nice location. On site parking which is odd for a boutique hotel in SF. Only complaint is there is no shelf in the shower for soap or shampoo. Minor nit.
Business Partner
10/10
Exceptional
30 Dec 2025
Yu
The service was truly 5-star, and the check-in process was seamless. We loved the room and the beautiful interior of the hotel. It made our stay feel very special.
10/10
Exceptional
14 Dec 2025
Susan
Such a beautiful place, great location and super nice staff! We also loved the location and the quiet of our room. The staff needs to learn to make a proper espresso, truly. They could up their game on the atmosphere with music in the downstairs and maybe some live greenery. We were there at Christmas and the decorations were dismal. It is just short of how spectacular it could be. It wouldn't take much.
Partner
10/10
Exceptional
11 Dec 2025
Wright
Great hotel. Staff was kind and attentive. Room was clean and comfortable. The hotel has so much personality. We will definitely be coming back.
10/10
Exceptional
07 Dec 2025
Landon
Incredible decor, very clean rooms, excellent staff. 10/10 would recommend, I will definitely be coming back!
Friends_and_family Friends
8/10
Excellent
05 Dec 2025
Jananne
The Sutter Mansion is gorgeous, historic and filled with original artwork. The bed was very comfortable. We had a few issues which were quickly rectified. Service is extraordinary.
Leisure Partner
10/10
Exceptional
05 Oct 2025
Amy
The hotel is beautiful, staff excellent, free breakfast great.. only complaint .. we were in suite 201… the only mirrors were in the bathroom.. my cousin was in suite 205… she had several mirrors in the suite and bathroom
Leisure Family
10/10
Exceptional
21 Sep 2025
Jonathan
Beautifully restored property with very tasteful furnishings. Staff very helpful and polite. A real pleasure to stay in. Top quality stay.
Leisure Partner
10/10
Exceptional
19 Sep 2025
Kiersten
Some of of the most comfortable beds/pillows/sheets I've ever slept in! Service was great, rooms are spacious.
Business
10/10
Exceptional
28 Aug 2025
Christine
We loved our stay at the Neighbourgood Sutter Mansion. The room was very comfortable, surprisingly quiet, the bed was was heavenly and the bathroom was ‘spa’ like. We did not have the breakfast but the staff offered us espresso drinks and pastries.
The entire team was outstanding, very welcoming but not over bearing. If I have anything to wish for more is an elevator for transportation of luggage’s.
Leisure Family
10/10
Exceptional
26 Aug 2025
Leslie

Best Place in Lower Pacific Heights

The great staff will attend to your every need. Lovely renovated property. Nice full breakfast menu. Comfortable rooms. Quiet. We will stay here whenever we are in San Francisco.
Friends_and_family Family
6/10
Pleasant
19 Aug 2025
Michael
Beautiful common space and very friendly staff. Rooms have seen better days. Carpets and furniture are worn. Most furnishings are cheap; not inline with the overall \"mansion\" atmosphere. No hot water (staff checked and the same situation in other rooms when I was trying to take a bath/shower). The gym is not much of a gym.
Business
8/10
Excellent
18 Aug 2025
Wendy
The masion is beautiful. The staff is wonderful. Some maintenance on our room is needed. The towel hook on bathroom door is broken. Just little things but it would be nice to have a place to hang a towel.
10/10
Exceptional
13 Aug 2025
Ian
awesome staff, old-fashioned building, spacious
10/10
Exceptional
29 Jul 2025
Kelly
What a wonderful property and staff. The room was beautiful and the staff was very accommodating. I can only say positive things about this hotel.
Leisure Partner
10/10
Exceptional
02 Jul 2025
Virginia
It was wonderful! The service was impeccable in every way.
Friends_and_family Family
10/10
Exceptional
20 Jun 2025
William
Probably the nicest place I have stayed.
Friends_and_family Friends
10/10
Exceptional
09 Jun 2025
Mike
Excellent service and comfort!
Business_and_leisure
10/10
Exceptional
02 Jun 2025
Jodi
We loved our stay! The hotel is gorgeous and the staff so welcoming.
Leisure Partner
10/10
Exceptional
02 May 2025
Eduardo
Everything was very beautiful.
Leisure Partner
10/10
Exceptional
01 May 2025
Andres

Great and Charming

Beautiful building and great rooms. Staff was excellent and very courteous. Very nic charm.
Partner
6/10
Pleasant
12 Apr 2025
Jolyn
My daughter and I stayed at mansion on Sutter about five years ago and it was such an amazing experience that when my husband and I decided to visit San Francisco I booked us to stay there as well. If few things have changed, but the customer service and the beauty of the rooms and the location makes this one of the most Wonderful places to stay in all of San Francisco. The property is so beautiful and the renovations were done so well. The customer service, especially by Amanda and Komal were above and beyond. We will be coming back to San Francisco this year just so we can stay again at this lovely property. The rooms are clean. The beds are comfortable and every room is unique. I highly recommend this property.
Leisure Partner
6/10
Pleasant
16 Mar 2025
Verified traveler
This facility claims to be a 5-star hotel, but I'm not sure what the basis is for that claim. It's a strange kind of BandB without a restaurant. The include breakfast is awful - literally stuff from Costco. They have a couple very helpful staff members around but the whole place seems kind of deserted. Location is not far from everything, but not close to anything. Isn't as well staged as the photos suggest. Furniture was nice but getting a bit worn, nice toiletries and towels, no turndown service. You only get housekeeping if you ask for it. We had an issue with our room, and an offer was made to move us. Finally, not sure why but we paid Expedia $200 more than the hotel's receipt shows we paid - guess Expedia is marking this up, not down.
Leisure
10/10
Exceptional
14 Mar 2025
Windy
Loved the visit
Leisure Partner
10/10
Exceptional
12 Mar 2025
Christopher
Beautiful Mansion, extremely comfortable with great staff. Easy access to nearby bars & restaurants.
Leisure Partner
8/10
Excellent
14 Feb 2025
Verified traveler
Love the free slippers and staff responsiveness was fantastic!!!
Partner
6/10
Pleasant
02 Dec 2024
Heather
I have stayed at this charming and historic property before, which is why I returned. Sadly, I probably will not come back. The staff is always helpful and friendly, but our room was musty and smelled like bleach. The walls looked like they had not been wiped down properly. They need to air the room somehow and at least wipe down all of the moisture from the walls. The last time I stayed here it was clean and fresh. Maybe it was that particular room, but the nightly rate was not cheap and we could have had a different experience for much less.
Leisure
10/10
Exceptional
14 Nov 2024
Aviv
Great, quiet stay in the heart of the city
Business_and_leisure Family
10/10
Exceptional
13 Nov 2024
Jason

Quirky but excellent

Surprisingly wonderful stay! Beautiful building, lovely quirky room, excellent service, in perfect location. So glad I went for it.
Business Self
10/10
Exceptional
26 Oct 2024
Ronan
Good espresso coffee for breakfast but no hot food like scramble eggs or bacon, only cold bakery but at least there is a microwave.
Leisure Partner
10/10
Exceptional
04 Oct 2024
Anton
Very classy
8/10
Excellent
07 Sep 2024
TADD
Old-house fanatics like us will take any opportunity to stay in homes turned hotels like this one. It is very cozy and welcoming despite ornate details at every turn. The staff and concierge team made us feel at home and were a great help coordinating special parts of our first visit to SF. A critical eye would find a few faults in the small details where properties go from good to excellent. During our stay we were often the only guests to be seen or heard, and the absence of bar service or their former in-house restaurant were small letdowns. Some elements of room prep are quirky for frequent travelers. None of that is a problem nor should it dissuade someone from staying. It’s in a safe area of downtown SF and close to anything worth seeing.
Leisure Partner
8/10
Excellent
29 Aug 2024
Irma
It is one of the most beautiful properties I have been in. The renovation is beautiful.
10/10
Exceptional
28 Jul 2024
Min
Amit 非常棒!服务非常贴心!我会再回来的👍 也会告知朋友有这样一个豪宅酒店!
6/10
Pleasant
19 Jul 2024
C

Faded glamour

What was once a beautiful building now feels like a faded star. A sense of neglect lingers over the house. The rooms are clean and the bed comfortable but there is a lack of facilities which look like they used to be there but have been stripped out. Our room had a living room filled with seating and a sideboard with a tv point and a tv unit but no tv? No fridge in the room which is pretty essential when its mid summer in the city. No drinks facilities. There was an espresso machine on the ground floor but not self service and no sign of staff to operate it for you. Even at breakfast when the sad ghostly continental offer was laid out, we were left with an automatic coffee machine and the espresso sat unused.
The bar held remnants of the past with half opened bottles of wine, old cans of beer and scattered glassware. When we asked for a glass of wine we were offered some of the opened bottle which was ancient and undrinkable. Asked for a beer instead but the fridge was broken... Why not clear it all away and make it clear the bar is closed, the next day the opened dusty bottle of wine was still sat there alongside several others...
Overall it felt like the place was closed and we had snuck in, it was sad.
Partner
10/10
Exceptional
07 Jul 2024
Pooya

Friendly staff. Beautiful art. Great location.

We stayed in this hotel for one night. This was our second time because we liked a lot our first stay. I would highlight 3 things about this hotel: 1) Friendly and helpful staff (Amanda and others). They went above and beyond to make us happy from making coffee, carrying luggages, opening parking doors, and most importantly having a pleasant conversation. 2) Beautiful art throughout the building. 3) Great location, walking distance to Japan Town and Fillmore shops and restaurants.
Partner
8/10
Excellent
11 Jun 2024
Cliff
Neat old hotel. Staff very nice .
10/10
Exceptional
28 May 2024
Pooya

Full of arts and amazing staff

Amazing staff. Very friendly. They even make espresso and latte.

Lobby is beautiful. It’s like a gallery of arts. Very relaxing environment.

Location may be the best in the city.
Partner
10/10
Exceptional
24 May 2024
Donna
Everything about this place is elegant.
Leisure
10/10
Exceptional
12 May 2024
Mischa
Very beautiful and unique hotel, but most notable was the very friendly staff especially Amanda, she made sure we had everything we needed at all times, showed us where everything was and made sure to ask if we needed anything every time she saw us in the lobby. I cannot thank Amanda enough for making our stay comfortable and memorable. The Hotel was everything we had hoped for. I would definitely stay there again.
Leisure Partner
10/10
Exceptional
04 May 2024
Martin
This is a beautiful mansion. The staff was so kind and helpful. Our room was clean and so comfortable. The parking was convenient and easy. We will definitely be back!
Leisure Partner
10/10
Exceptional
24 Mar 2024
David
We loved the Mansion on Sutter. Amanda was wonderful and personable. We can't wait to come back.
Friends_and_family Family
10/10
Exceptional
17 Mar 2024
Jana Colleen
Staff was super friendly and the property is unique
Leisure
6/10
Pleasant
01 Mar 2024
Verified traveler
1st of all the staff were great. The low reviews I’m giving is really because this is NOT a 5star hotel as reported. The room was pleasant but there is not a restaurant as the pics show, the bar is not open, there are a lot of wine racks but all of them are empty, there is no valet and for the high cost this is not worth the $. There a lot better hotels in SF closer to restaurants for 1/2 the price. I was surprised the reviews were so stellar because this was a rip off to me.
Friends_and_family Friends
10/10
Exceptional
25 Feb 2024
Jason
Beautifully elegant. Building is amazing, amazing beds, pillows. Absolutely loved it, will be back.
Business_and_leisure Partner
10/10
Exceptional
24 Feb 2024
Louis
Magnificent 1881 Victorian with authentic decor and beautiful period art. The staff were extraordinarily helpful and friendly. Terrific complimetary continental style breakfast and around the clock coffee and tea service. Convenient onsite parking. 6 stars! We will never stay anywhere elae in San Francisco.
Leisure Partner
10/10
Exceptional
21 Feb 2024
Anna
Close and convenient for work.
10/10
Exceptional
19 Feb 2024
Verified traveler

Beautiful property.

Beautiful Victorian! Lovely staff. The room was lovely and definitely much, much nicer than I’d expected upon booking. comfy bed and beautiful bath! Breakfast was just perfect: hard-boiled eggs, toast, fresh fruit, yogurt, pastries, bagels, cheese/salami. Would highly recommend staying here. Once you step inside, you’ll feel like you’ve time-traveled into another era!
Self
8/10
Excellent
28 Jan 2024
Katie
The property was quaint and charming, but for a luxury hotel, I was surprised that it was missing some of the core amenities. The walls were a bit thin, wifi was flaky, the shower took 10 min to heat up mid-day, and the bar/restaurant have yet to be brought back. The bedding was fantastic. The staff were so gracious and kind however, especially Amanda at the front desk. She was kind enough to fix the internet and also brought me a full length mirror when I asked (the room only had a half mirror in the bathroom).
Leisure Self
10/10
Exceptional
23 Jan 2024
Frank
Absolutely beautiful old Victorian that has been updated and maintained lovingly. We thoroughly enjoyed our stay.
Leisure Family
10/10
Exceptional
16 Jan 2024
Verified traveler
Upon arrival, Amanda, a very professional and hospitable lady gave me a warm welcome and showed me around the facilities and the room. The room was even more beautiful than I expected. I just realized that I forgot to mention in my original booking that I wanted some flowers for decoration. But Amanda kindly helped me get them ready quickly. What an amazing staff! I had a pleasant stay here. Will definitely consider being back in future. 5 out of 5 stars for all!
6/10
Pleasant
06 Jan 2024
Ali

Lot of potential but needs a lot of work

very nice hotel from the outside. However, the inside and overall experience was somewhat lacking. Once you enter the hotel, you feel that the whole hotel is very dated and trying very hard to look like a sophisticated victorian home. The furnishing of the rooms feels like everything was purchased from Ross or Ashley Furniture. The hotel is also next to a hospital and get quite noisy at night time and difficult to get a sound sleep. The windows are very old and don't insulate the sound from the outside.

The staff was great and welcoming but I think the whoever runs the hotel can use some help to spruce up the whole interior, bar area, and really low quality breakfast.

The hotel otherwise is a very nice area between japantown, pac heights, civic center. The outside has been really nicely renovated. The hotel has a lot of potential.
Partner
10/10
Exceptional
25 Dec 2023
David
Great stay, fabulous hosts, historic building, very comfortable rooms, great breakfast
Leisure Partner
10/10
Exceptional
03 Dec 2023
Fateh
Fantastic staff! Very kind a accommodating
Leisure Partner
10/10
Exceptional
19 Oct 2023
Mahendra
Lovely, comfortable rooms, exellent staff, great service.
Leisure Family
10/10
Exceptional
11 Sep 2023
Stacey
We had a fabulous stay at the Mansion. We felt comfortable and enjoyed the quiet and spacious rooms.
10/10
Exceptional
18 Jul 2023
Ana
Wonderful stay, very classy, romantic, a classic SF experience
Leisure Self
10/10
Exceptional
10 Jul 2023
Patrick
Yesh and Amanda were great! They made us feel like we were the only guests in full hotel. They were so very attentive and responsive. The room was beautiful as was the entire hotel.
Leisure Partner
2/10
Poor
03 Jul 2023
Ruotao

Picked this seemingly charming hotel on Expedia for a one-night getaway with my wife. When we arrived, the door was locked shut and the door didn't get answered until 5 minutes after I called a phone number and rang the bell. My wife and I were incredulous this was supposed to be a 5-star hotel?

Once we were in, we were greeted by a stale smell typically associated with lack of ventilation. The entire building was empty, with just the two of us guests and a single staff. The parking lot had only one other car. The bar and restaurant looked unstaffed. I have been to quite a few historical hotels but this is just dingy and creepy.

The room was ok but still smelt. The TV and the cable box looked like out of a motel along the highway.

5-star? This must be a joke! I called Expedia to cancel my stay. Unfortunately the staff at the hotel refused. Doesn't matter. We just left and booked a more well-known hotel. Yeah, you could say that we are not staying in this place even if it was free.

This is blatant false advertising. Don't let your members fall into this trap!
Leisure Family
10/10
Exceptional
19 Jun 2023
CHIA WEI
The stay in Mansion on Sutter is a magical experience - from the arts on the wall to the decorations on every possible detail. The house is antique but not old. The furnitures are with style and yet comfortable. And the staffs are really, really nice. Once stayed a few nights in the mansion, it's like having a home in San Francisco that you'd always miss. Recommend wholeheatedly.
Leisure Self
10/10
Exceptional
11 Jun 2023
M
Lovely historic mansion. Super friendly staff!
Partner
8/10
Excellent
09 Jun 2023
Seth
Beautiful historic building with spacious, clean and well appointed rooms. The staff was very friendly. They served a nice breakfast but the restaurant is otherwise closed.
Business Self
10/10
Exceptional
15 May 2023
Steven
Beautiful building, both inside and out. Staff is wonderful.
Leisure Family
10/10
Exceptional
02 May 2023
Erik
It's a beautiful property, well maintained, and the staff is perfect. We had an issue with the safe in the room (the only bump in an otherwise perfect stay) and the concierge was at the door almost before we hung up the phone. Also, I ordered roses for the room (my wife's birthday) and they were perfect. This is really a exceptional hotel.
Leisure Partner
10/10
Exceptional
29 Apr 2023
Colleen
Absolutely wonderful place with a very welcoming staff! Amanda, in particular, was really great. Loved the rooms. I stayed in 203 and 207. Great Italian market with sandwiches across the street. Highly recommend!!!
Business Self
10/10
Exceptional
13 Feb 2023
QUINN
Beautiful space, excellent service
Leisure Partner
10/10
Exceptional
21 Dec 2022
Alexandra
That is amazing and unique hotel! Very interesting, like a museum. Rooms are very comfy! I love it!
10/10
Exceptional
13 Oct 2022
Anita
Lovely mansion with beautiful art. Attentive staff. Easy parking. Comfy beds. Quiet. Room had separate tub/ shower and room was spacious. Would have preferred a separate sheet on the bed, but bedding was high quality.
Leisure Partner
8/10
Excellent
22 Sep 2022
Blake
Classic 1904 beautiful property, restored to a modern, though age authentic San Francisco Mansion.
Business Self
10/10
Exceptional
20 Sep 2022
Michael
Beautiful property.
Business Self
10/10
Exceptional
29 Jun 2022
Kate
It was a very nice hotel and we loved eating at the pop-up restaurant, Anomaly, just downstairs! Dinner was amazing and we loved the convenience of being so close to the restaurant. We were also able to walk to Whole Foods for snacks/breakfast and it was a very convenient 5-ish minute walk. Would stay here again!
Leisure Partner
6/10
Pleasant
19 Jun 2022
Ottley
No refrigerator, no restaurant on premises, very expensive parking, small room.
4/10
Poor
22 May 2022
Karyn

Wouldn’t return due to uncomfortable bed

Aside from mostly everything being adequate, the bed was so uncomfortable so as not to be believed.
When I requested a rubber mat for the shower for my own personal safety, I
was informed there were none.
My back and neck were sore for days afterward.
Self
10/10
Exceptional
10 May 2022
Susan
This is a beautiful hotel. The location is perfect and the staff are extremely attentive to your needs. I will stay there again!
Business_and_leisure Partner
10/10
Exceptional
13 Apr 2022
James
The staff was amazing! They took care of all our needs and were even pro-active in asking what we needed after arrival. Location is in a quiet neighborhood so if you don’t want to be “in the middle of everything” but close enough to get there, I’d highly recommend this property.
Leisure Family
10/10
Exceptional
16 Feb 2022
Septus Wallace
Everything was exceptional, the property was beautiful, the staff were friendly and catered to our every request. I would recommend this property to anyone traveling to San Francisco.
Leisure Partner
10/10
Exceptional
17 Jan 2022
John
Great authentic San Francisco late Nineteenth Century mansion experience. Rosepedals on the bedspread was a nice touch.
Leisure Partner
10/10
Exceptional
30 Dec 2021
Rossanna
Quiet old world charm. Easy access to many neighborhoods in the area and to Japan town
Leisure Family
8/10
Excellent
20 Sep 2021
Tegan
The mansion was beautiful and the private parking was great.
Leisure Partner
10/10
Exceptional
11 Aug 2021
Shelby

Excellent!

We had an incredible stay at Mansion on Sutter. We loved how small the hotel is, it made for a very personal experience. From the bed, to the carpet, to the robes, everything was very comfortable and cozy! Definitely recommend staying here and would stay again.
Partner
10/10
Exceptional
02 Jul 2021
Verified traveler
Mansion on Sutter is an absolute affluent and luxury hotel which offers quiet, professional services. Butler is nice and friendly, the concierge service from start to finish is outstanding. My booking experience was memorable. Artis answered my questions right away, and made absolutely beautiful floral arrangements per my request. I will recommend this place to anyone wants to stay in SF for a couple of nights, and I will definitely come back for my future visit.
10/10
Exceptional
18 Jun 2021
Verified traveler
Awesome hotel with unique features. Across the street is a deli and liquor store. Very convenient while the hotel is still in COVID lockdown. The experience will be even better when the restaurant and bar reopens. We were told mid-July. I would definitely stay there again.
Leisure Friends
10/10
Exceptional
16 Jun 2021
Verified traveler
This has to be the most hospitable hotel I have been to. The staff opens the door for you whenever you leave and return. Your room is prepared in advance with a nice bottle of wine in an ice bucket, flower petals, and spotless cleaning. By the way, spotless does not mean just having lean pillows and blankets. It means that everything, including the bath tub, looks brand new. The room also somehow looked nicer than the way it looked in the photos. We didn’t hear any other guests during our stay.
Leisure Partner
10/10
Exceptional
20 May 2021
Verified traveler
Beautiful, clean, unusual, private , very cute. Loved it.
Leisure Family
10/10
Exceptional
02 May 2021
Pamela

Amazing

Amazing place to stay.
Friends_and_family Friends
6/10
Pleasant
26 Apr 2021
Joy

Disappointed

Called prior to arrival but no one call me back. When we arrived no one open the door. I finally got a call 5 minutes before check in.
There was no WiFi. I called the front desk and router was rebooted but still no WiFi so I missed our zoom meeting. They charge $54 for parking a day and another 50 for our dog. The room and bed was comfortable although we were told it’s busy... we only see 1 resident
Partner
10/10
Exceptional
20 Apr 2021
Verified traveler
Absolutely incredible experience! From the building to the staff, five stars all the way.
Leisure Partner
10/10
Exceptional
17 Apr 2021
Verified traveler
Beautiful property, clean and amazing service. The only downside is there is no coffee maker in the rooms, nor room service so you have to go to the lobby to make your own.
Leisure Partner
10/10
Exceptional
13 Mar 2021
Todd M

The Choice for a San Francisco Experience

I’ve stayed in many SF hotels over the years, and in fact lived there for many years. This hotel is quintessential San Francisco and a “10 out of 10”. Definitely deserves a five-star plus rating! I will be staying there on all my future trips to the City.
Self
10/10
Exceptional
25 Jan 2021
Krizia
Stayed here for our anniversary and it was very welcoming from the moment we came in to the time we checked out. Very clean and proper. I'd come back and stay here again. Very accomodating.
Friends_and_family Family
10/10
Exceptional
13 Jan 2021
Eva
The staff was so welcoming and the place is absolutely gorgeous! We got a complimentary bottle of wine upon arrival. The stay was simply sublime!!
10/10
Exceptional
26 Nov 2020
Charles
A one of a kind experience in SF - the Mansion is beyond incredible - unfortunately the restaurant and bar were closed due to lockdown - but a very cool upscale shop on the corner for spirits and wine an amazing Sushi restaurant a block away on Bush - could not have possibly been a better stay during pandemic :-)
Business_and_leisure Partner
10/10
Exceptional
05 Nov 2020
Verified traveler
My stay at the Mansion on Sutter hotel was excellent! The staff were very friendly and accommodating, the premises was clean and well-maintained and even though some of the amenities were not available due to the pandemic, I still thoroughly enjoyed my stay.

I also highly recommend the Mansion on Sutter to guests who are interested in history and art due to the wonderful collection of Victorian-Edwardian era paintings and sculptures in both the public spaces and guestrooms.
Business Self

Location & surroundings

Mansion On Sutter
1409 Sutter St, San Francisco, United States

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Mansion On Sutter

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