Name: Queen Anne Hotel
Address: 1590 Sutter Street, San Francisco, 94109, US

10/10

Exceptional

25 Jul 2026

David J.

Like stepping back into the 1890's - a lovely property. The guestrooms are huge and very comfortable. A buffet breakfast is also included. The location, between Japantown and Pacific Heights was perfect.

10/10

Exceptional

24 Jul 2026

Nan

Liked breakfast option

8/10

Excellent

23 Jul 2026

Kevin

Absolutely stunning building and rooms, front desk staff very accommodating and parking was very much appreciated. The only room issue was that the bathroom exhaust fan didn’t work and there is no window to assist in ventilation.
The breakfast and dining was decent and fresh. Other than the front desk staff, the other employees we encountered were a bit stale.
We would definitely stay there again when we have more time to explore the neighborhood.

10/10

Exceptional

21 Jul 2026

Daniel

Beautiful places. 10000% recommend this for couples who want quiet time and relaxing. Will be making another trip just to stay here again. It was the most beautiful places I’ve ever seen.

Partner

10/10

Exceptional

18 Jul 2026

Patricia

Everything was perfect! Really cool hotel great experience

Partner

10/10

Exceptional

17 Jul 2026

Sunny

Enjoyed the breakfast and the parking!

10/10

Exceptional

16 Jul 2026

Dana

Beautiful property and staff is very attentive. Breakfast is very nice perk.

Partner

10/10

Exceptional

16 Jul 2026

Tina

My family had a wonderful experience. Staff was so accommodating. We were a large family ,had a couple of rooms. I would definitely stay there again. Thank you for a wonderful visit.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

John

The hotel is very unique and worth a stay. The staff was great. The breakfast was good and convenient. The parking was extremely convenient and reasonably priced. The location was perfect with a short walk to Japantown, Polk Gulch, and Pacific Heights. Maybe twice that walk to Union Square and Civic Center. The beds in our room were overly soft, not sure about others.

Family_with_children

6/10

Pleasant

12 Jul 2026

Stephanie

When we got there, there was no toilet paper in the bathroom. Then when we asked for some the lady at the front desk only was going to give us a tiny roll. We had to beg for a second one. There was two fire places but no matches possibly because other people took them and other stuff was missing. The lights in the room had some issues and one of the main lamps was completely broken. When we told the lady at the front desk she gave us light bulbs to fix it so I guess it was a DIY situation. Good thing I'm good with electronics but I know my stepdad would have been lost. I figured out that when I moved the lamp it still didn't work so the actual lamp was broken. They eventually replaced it a day later with a lamp that had a bunch of tape on the wire. I sort of felt like an inconvenience to the lady at the front desk asking for essentials like toilet paper. The guy the next morning was really nice so I didn't feel that way.
That being said it's a beautiful hotel but it is older so I do get some stuff may not work. There are very few outlets since it is old and I recommend a power strip and extension cords if you go. If you understand that it is from a time before all our electronic addictions and are cell phone habits, its a nice place to get away from technology because there are only two channels with Bonanza and other old programs. I'm not sure why they have a tv channel guide in the room when only two stations worked. This hotel is about a simpler time.

Partner

10/10

Exceptional

12 Jul 2026

Erika

The antique victorian decor and furniture.

Family_with_children

8/10

Excellent

06 Jul 2026

James

All good. John was great; very helpful, friendly, and courteous.

Self

8/10

Excellent

05 Jul 2026

SCOTT

Bathrooms shower head leaked and bed was lumpy.

Friends

10/10

Exceptional

05 Jul 2026

Kari

Cool historic San Francisco experience. Very unique and iconic Victorian architecture and nuances throughout make it a very unique experience. Staff are wonderful. Cool amenities like free breakfast and Sherri with cookies in the evening. Love this place!

Family_with_children

10/10

Exceptional

05 Jul 2026

Mirabelle

Amazing atmosphere, and the cozy and welcoming entryway

Friends

10/10

Exceptional

01 Jul 2026

Sara Judith

Todo excelente solo falta mas estacionamiento

Partner

8/10

Excellent

29 Jun 2026

Magdalena

Wonderful location and such a beautiful hotel. The continental breakfast was basic. Beds were comfortable and ghost experience are a bonus! lol Super cool history with plenty to do around the area.

Family_with_children

10/10

Exceptional

28 Jun 2026

Alekhya

Clean room

10/10

Exceptional

25 Jun 2026

Stephany

Every staff member we’re encountered was extremely friendly & helpful. Being able to park in a nearby lot was essential and most convenient. We stayed in a room at the very end of a hallway & had complete peace & quiet. The neighborhood is considered Japantown and was very walkable & safe. We also were able to walk a few blocked to use public transportation. Overall great stay for our one night in San Francisco.

Partner

10/10

Exceptional

25 Jun 2026

Catherine

We stayed here for 5 days & loved it!

First, the hotel is clean, with a good standard breakfast, modern bathrooms, and coffee and tea and ice water available all day in the lobby. The staff are REALLY considerate and professional. Housekeeping is great. There is limited parking right across the street.

Second, the entire hotel is actually an 1800s converted girls' finishing school! It's all gorgeous wood trim and huge staircases, velvet drapes, Victorian wallpaper, and a mix of antique and reproduction furniture and decor. The first floor has working fireplaces and a bunch of sofas and fancy chairs where you can sit and enjoy the ambiance. It was so much fun after staying in boring, generic chain hotels so often.

The only downside was that the mattress was a bit uneven. To be fair, I stayed at six different hotels on this trip and five of them had weird mattresses!

The Queen Anne is a quick 5 minute walk to the Peace Plaza in Japantown, which includes lots of restaurants and shops. It's a safe and pretty 30 minute walk to Lower Haight. We even walked to Lone Mountain at the University of San Francisco, and the Asian Art Museum, though those took about 45 minutes each during peak hours.

Family

8/10

Excellent

23 Jun 2026

Albrecht

Very nice and stylish! Excellent Location. Friendly and helpful Staff. Parking nearby for reasonable pricing.

Partner

10/10

Exceptional

22 Jun 2026

Brian

Friendly and helpful staff. Great location. Good breakfast. Good parking. Clean rooms. Kids really liked it. Would definitely stay again.

Family_with_children

6/10

Pleasant

22 Jun 2026

Dustin

The atmosphere was cute. The furnishings are lovely. The breakfast buffet is worse than the meanest holiday Inn express. No eggs whatsoever. Coffee from a machine on the wall. Front staff were nice, buffet staff not so much.

Partner

10/10

Exceptional

21 Jun 2026

Sofia

The Queen Anne Hotel is a beautiful Victorian building. It’s decorated with gorgeous woodden carved furniture. It has spacious lobby and library with a nice fireplace. The room was lovely with a comfortable bed and a walking closet. It was decorared also with beautiful furniture, drapes and lamps from the 19th century. The Hotel serves a good breakfast in a large dinning room. The Hotel is at a walking distance from Japan town where you can find nice restaurant and stores. The Queen Anne Hotel it’s truly a jewel in San Francisco City.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Francine

We will return
The place was clean and historical

Partner

8/10

Excellent

21 Jun 2026

Maria

Parking was easy to find. Staff is very kind and respectful. Room was clean. Great location can get to many touristic spots with ease as it is conveniently close to this hotel. If you like historic/antique hotels this is the one for you. One area of improvement would be that if someone books a room for five people they could provide that room with a sofa bed or something similar as the room I booked had two queen beds that only fit four people. Other than that it great experience!

Family_with_children

2/10

Poor

20 Jun 2026

Hidelisa

I’m honestly surprised by the overwhelmingly positive reviews this hotel receives because our experience was very different.

First, I’m surprised no one seems to mention the beds. They were the worst hotel beds I have ever slept on. Both beds sagged badly and were extremely uncomfortable.

Our reservation was for five people, so we expected a rollaway bed. Unfortunately, mattress was in such poor condition that none of the five of us was willing to sleep on it. I brought this to the attention of the front desk, but they still charged me for the rollaway. While it was only $20, the issue was the lack of concern for guest comfort. I had already paid for an additional guest, and when the extra bed proved unusable, I expected some accommodation rather than being charged anyway.

I understand this is a Victorian-era hotel, but the building has a noticeably old, musty smell and an atmosphere that felt somewhat eerie. The kids even looked it up afterwards and found that the hotel is reportedly haunted, which probably explains some of the spooky vibe it gives.

Overall, the uncomfortable sleeping arrangements and the hotel’s lack of responsiveness to our concerns made this a disappointing stay.

Family_with_children

10/10

Exceptional

16 Jun 2026

James

Beautifully decorated hotel. Very comfortable. Good location. Adequate breakfast provided. Nice staff.

Self

2/10

Poor

11 Jun 2026

Charlie

Staff was incredibly rude.

Partner

8/10

Excellent

10 Jun 2026

LARRY

Nice B&B hotel. Quiet and accessible, convenient location for us; good breakfast.
Older hotel with Victorian period furniture. Nearby parking lot (for a fee) for off street parking.

Partner

8/10

Excellent

08 Jun 2026

Lois D.

The breakfast was standard motel fare. Disappointing in a city like San Francisco. Coffee left much to be desired, especially in a era when there are so many guest friendly coffee machines. The bathroom in our room had not separate shower. Not an issue and not a surprise in a hotel of this era but there ought to be hand rails installed for safety. Hotel is charming and our room was large and well appointed.

Family

4/10

Poor

06 Jun 2026

Orly

We were very much looking forward to our stay here. From the pictures, it looked like a cute and charming Victorian style hotel at a reasonable price. Unfortunately, we were disappointed from the moment we walked into our room. There was a strong smell of mildew in the room and the window faced another wall. The wallpaper was bumpy on the wall that faced the outside so I’m assuming it was from water damage. The sheets were clean but old. Mattress was way too soft and I woke up with a back pain. Bathroom was also clean but old with rust around the drains. Mirror in the bathroom was also old with edges worn off. The breakfast was the most depressing part of it. The room smelled like school cafeterias with not a lot of choices. No fresh coffee in the breakfast room; only a machine with mediocre coffee. The location was also not great. Far from everything and the bus nearby was infrequent. It’s not a cheap place so I expected much better quality. We had prepaid through Expedia so couldn’t leave and get a refund. We also couldn’t move to a different room since the hotel was all booked with a conference taking place nearby. From the other reviews, it seems that management gets defensive when there are critical reviews. It would be nice if they fixed up the place a bit instead. Staff at the front was lovely so it’s a shame that the place itself wasn’t.

Family

10/10

Exceptional

02 Jun 2026

Igor

My wife and I recently stayed at this hotel and had a wonderful experience. It's a perfect place for anyone who appreciates Victorian style and historic charm. The furniture and decor were beautifully preserved — vintage throughout, yet everything was in excellent condition.

The room was spotless, the atmosphere was cozy and elegant, and the attention to detail made our stay especially enjoyable. The staff were incredibly friendly, professional, and always willing to help with anything we needed.

We truly enjoyed our stay and would highly recommend this hotel to anyone looking for a unique, charming, and memorable place to stay. We would be happy to return in the future.

Family

10/10

Exceptional

30 May 2026

Jo Ann

This is like a home away from home. Staff is so helpful and professional.

Partner

8/10

Excellent

29 May 2026

Melyssa

Historic, beautiful and unique place to stay to stay. Afternoon cookies, tea, and sherry was a delight. Breakfast was pretty good but they need two people handling it. Room had some maintenance issues like the drain was backing up. Bed was lumpy. View was just the alley. Short walk to Japantown and Fillmore district s all as transportation options. Unfortunately, we did not experience the ghost.

Family

10/10

Exceptional

28 May 2026

sharon

fabulous property and helpful staff.

Partner

10/10

Exceptional

28 May 2026

Diana

The Queen Anne Hotel’s unusual period character and the helpful staff made our stay there a real pleasure. Quaint, flowery furniture, porcelain, and an impressive collection of English hunting-themed art made it always interesting, though some areas verge on being cluttered. Our small room was dominated by a huge bed, with a mattress and carpet that had seen better days. The (included) breakfast was much the same as any standard motel breakfast, but sherry and cookies in the afternoon raise the tone.
The location, close to Japantown and within walking distance of City Hall, Davies Hall and the Asian Art Museum, made it especially convenient. We would certainly consider staying here again.

Partner

8/10

Excellent

28 May 2026

Michael

The hotel lobby is nice and continental breakfast was good. The room is old and smelt musty when walking in. No central air so air does not circulate. There is a tall oscillating fan to provide some air I the room. The room could use some updates, such as a new bedspread and shower curtain. The shower liner was dirty and stained at the bottom. Not the most inviting thing to see when bathing. Definitely needs to be replaced. The bathroom sink did not drain well, so water would build up when using. Not sure why someone cleaning room hasn’t reported that by now.

Partner

4/10

Poor

26 May 2026

Romeo

More clean, and add air conditioner, the bathroom need update the courtin.

Family_with_children

10/10

Exceptional

23 May 2026

Eduardo

From the moment we walked in the staff was very friendly, he answered all my questions from local spot to check out, to parking ect. The accommodations to the complementary breakfast was all excellent. Definitely would come and stay just from the atmosphere to the hospitality.

8/10

Excellent

19 May 2026

Scott

Cozy yet spacious. Great staff. Next to Japantown and LaFayette park. Comfy bed.

Self

10/10

Exceptional

19 May 2026

Gayne

Staff was amazing and helpful. Property was beautiful. Breakfast was very good. We would stay here again and again!!

Friends_and_family Family

10/10

Exceptional

17 May 2026

Leslie

Great location, reasonable parking cost, clean, great amenities. Really loved staying here

10/10

Exceptional

16 May 2026

Grant

Michael was incredibly welcoming and accommodating with the early morning shuttle request and parking assistance.
John was very caring and attentive.

10/10

Exceptional

16 May 2026

Alejandro

Easy , clean and great location

10/10

Exceptional

15 May 2026

Spencer

Excellent staff and a beautiful hotel in a wonderful location. Michael helped us many times always going above and beyond. Such a beautiful room and the parlor is gorgeous. Thank you for the wonderful stay Queen Anne!

Partner

10/10

Exceptional

15 May 2026

Charlie

Great value

10/10

Exceptional

14 May 2026

Nicole

This was such a quaint and beautiful hotel in the heart of a busy city. I loved the Victorian era decorations and felt transported in time.

At first we felt a little overwhelmed by the peacock wallpaper in our room but it grew on us, the bed was amazingly comfortable my husband and I had amazing sleep. The shower had strong pressure and was quick to heat up.

They offered paid parking in a lot nearby that was also very convenient and worth the cost. We also absolutely loved the elevator with the bench seat and the staircases were gorgeous. Continental breakfast was included and also had a good selection of food options to start the day, overall would highly recommend!

Partner

8/10

Excellent

14 May 2026

kevin

Rooms and lobby areas clean and bright, here and there holes in the wall paper, caulking around tub in our room looked like a 10 year old did it

Partner

10/10

Exceptional

09 May 2026

Raul

Beautiful room and the continental breakfast was your standard breakfast but it was good, no complaints, staff was very helpfull and parking was close and safe.

Partner

6/10

Pleasant

06 May 2026

Bobbie

Parking is $30 a night & is not secure. The bed was very lumpy from being well used. The pillows were hard like rocks. You have to ring a doorbell every time you want inside. The neighborhood was a bit sketchy. I had surgery & wanted a good night sleep & a quiet place to come back to. The Queen Anne failed on both. We were put next to very loud people that insisted standing in the hallway talking loudly, which wasn’t the hotel fault but sure did sour me on it being quiet. My husband loved all the old furniture that it’s decorated with. Especially the beautiful carved pieces in the parlor.

Partner

10/10

Exceptional

05 May 2026

Clinton

Awesome Fillmore Spot!!

Partner

10/10

Exceptional

04 May 2026

Dina

Room was clean. Breakfast was basic but enough to get you started. Parking lot was nearby. Property is in a good location and walkable to many attractions especially great restaurants.

Partner

10/10

Exceptional

04 May 2026

Pauline

The Queen Anne is a very charming small hotel. The Victorian decor is delightful with a lovely parlor area with comfy chairs and sofas and several fireplaces. The staff is very customer service oriented. We have stayed there before and will definitely stay there again when we are in San Francisco.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Christopher

Breakfast was aligned with business breakfast hotels, nothing fancy but adequate. The rest of the stay was marvelous. Felt safe the whole time, the hotel and room were beautiful, and the staff was exceedingly friendly and helpful.

Partner

10/10

Exceptional

22 Apr 2026

Mousa

We liked the place. Lots of things to see and take pics of. Price was good for San Francisco. We thought we would pay more but glad they are not greedy people. Very kind and funny staff. Breakfast selection was good. The only thing i would have like to have was scrambled eggs not just hard boiled eggs but all in all loved the whole experience and would go back again.

Partner

10/10

Exceptional

21 Apr 2026

Bert

Wonderful experience. Quiet. Loved the decor.

10/10

Exceptional

20 Apr 2026

Cheryl

I would definitely book this hotel again. It’s within walking distance of Japantown, as well as the restaurants and shops along Fillmore. The staff was friendly, and the room was clean and comfortable.

The free breakfast, afternoon sherry and cookies, and complimentary town car service to places like Golden Gate Park and Fisherman's Wharf are especially nice touches.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Mayra

Clean room and helpful staff. They offer parking for an additional charge. Very convenient. Breakfast was also included and with a variety of items to pick from.

Family_with_children

10/10

Exceptional

17 Apr 2026

Suzanne

Overall great property and staff

Self

10/10

Exceptional

16 Apr 2026

Paul

Great hotel with old fashioned charm. Perfect location!

Partner

10/10

Exceptional

15 Apr 2026

Tamara

Great

Partner

8/10

Excellent

14 Apr 2026

Matthew

Fine breakfast. Easy and convenient parking.

Partner

8/10

Excellent

13 Apr 2026

Ashley

Lovely trip to old San Francisco at the Queen Anne. Quiet, clean, historic, comforting. Parking lot is a great feature. Chill staff. Would stay again!

6/10

Pleasant

13 Apr 2026

Teri

Location, staff, and decor are great. It is a little dated but you gotta appreciate the dedication to Victorian charm. The rooms and also very spacious. Unfortunately, there was some trash left on the floor of our room when we checked in and the bathroom sink drain was clogged. Comfy beds, though!

Friends

6/10

Pleasant

10 Apr 2026

patricia

The 1st room was dark, dank and had a mold issue, we upgraded significantly $$ wise to larger sunny room. The fridge in that room froze the salads and fruit we purchased, ultimately had to toss them all.
Staff is wonderful, accommodating, location was perfect for the business we were doing.

Partner

10/10

Exceptional

09 Apr 2026

Emily

The parking felt easy and convenient
The breakfast was amazing
The cookies a plus
Such a wonderful place to stay at !!
Hands down the best place in the area !!
Staff was so kind !

Family_with_children

8/10

Excellent

09 Apr 2026

Fermin

Place be good but we experienced two inconveniences, curtain in the shower been no good and old clothes in the chest smell bad

Family_with_children

10/10

Exceptional

04 Apr 2026

Kim

Staff was so kind and helpful. Small hotel with Victorian details made it a unique experience. The room was spotless. We hated leaving!

Friends_and_family Family

6/10

Pleasant

03 Apr 2026

Elizabeth

Very overpriced. Breakfast minimal. Although, parking is very accessible for SF.

Family

10/10

Exceptional

03 Apr 2026

Tara

I always love staying at the Queen Anne. Beautiful place and super friendly staff! The parking is very convenient as well. :)

Family

10/10

Exceptional

02 Apr 2026

Juan

Great location, very walkable. Could use better WiFi connections.

Partner

10/10

Exceptional

01 Apr 2026

Anna

Great breakfast and love the afternoon sherry. Convenient location.

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Sofia

Nice

10/10

Exceptional

31 Mar 2026

KARL

Classic historic Victorian hotel. Loved the ambiance—wallpaper, historic paintings, art, Victorian furniture, etc. Enjoyed the den and library areas. Good breakfast. Sherry and cookies 4-6pm. Room was spacious enough, decorated Victorian style which adds to genuine experience. Fun place to stay.

Partner

8/10

Excellent

27 Mar 2026

David

The room was a little beaten down, and the open window upon arrival was a bit sketchy to me. But aside from that it was an amazing experience.

10/10

Exceptional

18 Mar 2026

Kristin

Great location, clean, friendly

Family

10/10

Exceptional

12 Mar 2026

randall

Only one night but everything was very pleasant!

Partner

10/10

Exceptional

12 Mar 2026

Matt

This is a spectacular vintage property that will let you soak deeply in Edwardian San Francisco. Spectacular woodwork, endless cozy vintage reading nooks, and gorgeous period arts and antiques in absolutely museum condition. It’s very large for such a vintage hotel and the space is used magnificently.

This is my new favorite hotel in the city and I’ve stayed in every luxe hotel of note here. The charm, beauty, and deep authentic history make this one the most magical.

The neighborhood - bordering pacific heights and Japantown - is amazingly peaceful and walkable. It’s not a nightlife area, but it’s a very short trip from downtown.

Partner

10/10

Exceptional

06 Mar 2026

Kathleen

I appreciated that the hotel staff were very helpful in making my stay a pleasant one. The breakfast was delicious and the sherry and tea in the afternoon was a nice treat after a long drive to get there. The room was comfortable and clean, and the hotel is situated in a quiet, safe neighborhood.

10/10

Exceptional

06 Mar 2026

Angela

Wonderful!

8/10

Excellent

05 Mar 2026

Crystal

The hotel is surprisingly clean and well-kept for being so old. They offer basic amenities. The wi-fi is not tied to the room so is not secure at all. But at least there is WiFi. The towels smelled great and the sheets were soft. The pillows were too thick for how soft the bed was my side of the bed was so comfortable, but my boyfriend’s side was sunken. The walls were very thin, we were awakened every night by the neighbors. There was a fan and it helped create some white noise to tolerate that better. There was no AC and the room trapped heat pretty well, but sometimes got too hot. The jacuzzi in our room worked great. Our bath wash ran out and was not replenished and the shampoos/conditoner not great for long hair. We used our own soaps. In terms of security, there was an outside ladder with platform, the window only lifted a certain amount but there is always that ability. The staff were all friendly and helpful, but not to th professional standards you’d find at the nice chain hotels, this was more like an informal professional style, which seemed fine and more personable. Regarding breakfast. I love the waffle makers and fresh fruits The coffee isn’t the greatest but if you use bottled water to make your own in your room, that’s good. I think the tap water flavor clashed with the coffee. If you plan to walk to the conference center, be prepared to walk through dirty streets on the way. Overall, if you are fine with “good clean” this is a solid place.

Partner

10/10

Exceptional

04 Mar 2026

Juan

Excellent decor and very convenient location near Union Square and Covid center. They also have their own parking lot. Convenient continental breakfast, too. Only critique is that it has a slow internet and TV didn’t work.

Partner

10/10

Exceptional

02 Mar 2026

Patricia

Charming place to stay! We totally enjoyed it and will stay there again! It’s in an area called the Cathedral District. Very safe for walking and exploring.

Partner

10/10

Exceptional

02 Mar 2026

Eric

The place has a unique character that I haven't seen anywhere else. I loved the room and the decor. Afternoon tea was a refreshing treat!

Family_with_children

8/10

Excellent

25 Feb 2026

Susan

Lovely place, old San Francisco feel, gorgeous furnishings, loved my big soaking jacuzzi tub! Only negative feedback: the staff is pretty crabby, won't even stand aside for guests to come through the door with their luggage, grumbled about \"everybody driving in\" when we inquired about our PREPAID reserved parking spot, then charged me extra for it. Our ejection from the breakfast room at closing time was laughably rude. Also the addition of the tacky printed \"Victoriana\" pillows everywhere kind of blows the refined Victorian aesthetic. We heard this was THE place to be for Edwardian Ball, but for next year will probably try to find a closer, more hospitable place to stay.

Friends

10/10

Exceptional

24 Feb 2026

Holly

I love this hotel. Lots of charm, great staff, and good location.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Mirabelle

It was luxurious but I wish every room came with a mini-fridge

10/10

Exceptional

20 Feb 2026

Daniel

Absolutely the only we will ever stay in SFO!!

Partner

8/10

Excellent

18 Feb 2026

Andrea

The amenities were very good since our TV hadn’t been working properly on our first day and the second day it was completely off. When we told the manager they gave us a different room where everything worked.
Also, there was a lovely breakfast every morning.

Partner

8/10

Excellent

14 Feb 2026

Christina

Good clenlin

10/10

Exceptional

09 Feb 2026

Robyn

Adorable place, very clean and spacious and safe, and the staff were helpful and very accomodating. I will absolutely be back!!

Leisure Partner

10/10

Exceptional

09 Feb 2026

Diana

The hotel and staff were wonderful! The room was cozy and comfortable and we slept really well. It was beautifully decorated and we enjoyed just admiring the furnishings and art. We also enjoyed relaxing with sherry and cookies and the lemon water was super refreshing. It was a relaxing stay!

8/10

Excellent

09 Feb 2026

Matthew

Fun decor.

Leisure Partner

6/10

Pleasant

08 Feb 2026

Christian

The hotel was wonderful overall, with beautiful décor. I especially loved the common rest area with the fireplace—it was very relaxing. The room itself was lovely, but there were a few issues: there was no electricity in the bathroom, possibly for safety reasons, and the breakfast was disappointing.

Self

10/10

Exceptional

05 Feb 2026

roger

great spot

Business

10/10

Exceptional

01 Feb 2026

Donna

Amenities, decorations, sherry and breakfast.. Good spots to take cosplay photos

Leisure Family

10/10

Exceptional

01 Feb 2026

Peixin

We were very satisfied with our stay at this hotel.
First of all, the location is excellent. It is very close to the main attractions and also conveniently located near a bus stop, which made getting around extremely easy.

Secondly, the room was very clean and well maintained. The bedding and towels were quite new, which made our stay comfortable and pleasant.

Most importantly, the service was outstanding. All the staff members genuinely tried their best to make guests feel welcome and satisfied. Special thanks to Diana, who was incredibly helpful. She gave us clear information on where to buy bus tickets, showed us the location of the post office, and even helped us print some documents. Her kindness and professionalism really made a difference.

We truly enjoyed our stay and would highly recommend this hotel to others.

Leisure Family

10/10

Exceptional

24 Jan 2026

Gina

Beautiful hotel with a lot of history. The staff is amazing, friendly and accommodating. They host a lovely afternoon tea.

Leisure

8/10

Excellent

24 Jan 2026

Maureen

The decor was authentically Victorian and charming. Lounging area on first floor was huge and comfortable consisting of multiple rooms and fireplaces and comfy seating. It was extra festive during the holidays with lovely decorations including an operating train set and village. Very unique hotel

Leisure Partner