Name: Alexis Park Hotel
Address: 825 Polk Street, San Francisco, 94109, US

2/10

Poor

03 Aug 2026

Xiangbo

aa

10/10

Exceptional

02 Aug 2026

Elisabeth

Great location and it has parking available. Always a plus for san francisco

10/10

Exceptional

26 Jul 2026

Dafne

Very clean, good staff

10/10

Exceptional

26 Jul 2026

Natasha

Check in was quick and simple. Staff was friendly and helpful. Parking is extremely tight so bring your smallest vehicle. The room was clean and comfortable. A nice bakery is available across the street (donuts and sandwiches)

6/10

Pleasant

19 Jul 2026

Syed

Room was clean. Staff was fine. We had no car, but parking was available. Downtown area was not helpful. Air conditioning was ok. We missed a microwave that was not available.

Family

10/10

Exceptional

07 Jul 2026

Leonard

The motor inn is exceptionally clean.

They are very nice and helpful.

What most people don’t know is that if your tires touch the white line of a handicap spot, the fine could be well over $1,000 and could approach in excess of $2,000. I didn’t know it, but my tires touched the line and he prevented a most unwelcome citation. The fines in San Francisco are exceptionally steep.

He was able to keep me from getting the fine, which I was thankful for.

Self

10/10

Exceptional

29 Jun 2026

Ruffis

Very good maintenance

Friends

10/10

Exceptional

27 Jun 2026

Aaron

The employees who are part of the hotel's personnel are remarkably impressive people, and the accommodation provided in the room was truly excellent, offering a genuine sense of delight and satisfaction each time one came back to it throughout the day.

Friends_and_family Family

2/10

Poor

25 Jun 2026

Georgina

Sheets with stain

Partner

2/10

Poor

23 Jun 2026

kyung ja

So terrible

8/10

Excellent

21 Jun 2026

JOSE

Room was not cleaned after the first night. No fresh towels were placed after the first night.

Partner

10/10

Exceptional

21 Jun 2026

maribel

Very nice room, the shower was amazing! Great price and parking only $6 per day. Food options within walking distance, but many homeless people across the street!

Friends_and_family Family

4/10

Poor

15 Jun 2026

Ber

Checked into the hotel at almost 4pm and got the key card. Went up to the room and housekeeper told me the bed was not made yet and there were no towels in the room too. So waited patiently while they get that ready. Found out later that evening the bathroom sink, toilet and shower were having problems draining. Took a while for the toilet to flush and also took a while for the other two to drain as well. Not only that, the shampoo, conditioner, and body wash containers in the shower were empty! Would probably not stay in again.

Partner

6/10

Pleasant

12 Jun 2026

Euvelyn

Parking and clean room

Family_with_children

2/10

Poor

27 May 2026

Kleiner

First of all the management is terrible. No microwave, no refrigerator, no elevator, not accesible.
The staff are not friendly they don’t treat the people correctly.

I don’t recommend this hotel

Partner

6/10

Pleasant

24 May 2026

Samuel

El parking

Family_with_children

10/10

Exceptional

24 May 2026

Andrew

Nice big room. Friendly staff. The neighborhood is fine. Its downtown sf so dont expect it to be like NYC in the 2000s its more like NYC in the 70s. If ya know ya know

Partner

8/10

Excellent

23 May 2026

Patrick

Parking was a challenge. Very tight spaces

Friends_and_family Family

6/10

Pleasant

15 May 2026

MK

It’s convenient that’s the only nice thing I can say.

Family

2/10

Poor

11 May 2026

Derek

This place is awful, and this man who says he is not the manager, but is clearly the manager will try to scam you every which way he can. Do yourself a favor and do not book a room here.

Self

2/10

Poor

11 May 2026

Derek

Without exaggeration, this is the worst hotel experience of my life. The guy who runs it and says he’s not the manager is the manager. He will make all kinds of excuses for the poop and his parking lot and the air conditioning that doesn’t work and the mold in the bathroom and the lack of shampoo and conditioner in the shower. Don’t forget the abundance of black mold and bedbugs. He will charge you $35 if somebody comes and visit you while you’re staying there. He advertises that there’s free parking and he will let you park in his six parking spots if you get there in time.… But then he’ll also tell you that he’s not responsible when somebody breaks into your car. Even though there are cameras all over the place and he sleeps behind the office he will not wake up to yell at someone if they’re breaking into the cars. There’s no mini fridge. The shower doesn’t really work and is super outdated. Everything about this place is awful. Then when it’s time to check out, he will come banging at your door. 15 minutes prior to check out. If you’re one minute late for checking out, they will charge you for that also. Also, they apparently tried to charge everybody a smoking fee, whether you smoke or not. He’s just a con man. It’s just like the sleazy in keeper from Les Mis… Charge them for the lights extra for the mice. This is a dead city full of zombies and this man is there to make sure and tax you for every penny during your stay in zombie town. Beware!!

Self

2/10

Poor

10 May 2026

Angelica

HD jg

2/10

Poor

10 May 2026

Emily

Stayed here recently and had a very disappointing experience. Our room had a hole in one of the walls, the shower would not get hot and also would not drain properly, which made it difficult to use. AC wasn’t working in first room so they moved us to another and moved us back to original room promptly after fixing it. On top of that, staff repeatedly called our room after 10 AM asking if we were checking out, even though checkout is clearly listed as 11 AM. We received multiple calls and felt harassed and rushed out before checkout time. Overall the stay did not match expectations and I would not stay here again.

Partner

10/10

Exceptional

04 May 2026

Silvia

Yes , everything looks good and clean 👍 We love place

Family_with_children

2/10

Poor

02 May 2026

Kristyl

I left 20 minutes after checking in. This hotel is not in a safe place at all. Do NOT recommend for solo travelers. I had to drive around people sleeping on the sidewalks to get into the hotel. When I checked in and signed the papers the clerk told me to take everything out of the car and bring it into the room because it was not safe. I requested reimbursement because I did not feel safe there, but haven’t received anything yet. It’s a pretty big deal for me to leave or not feel safe somewhere.

Self

10/10

Exceptional

01 May 2026

Max

Small but cozy and clean

8/10

Excellent

23 Apr 2026

Perlac

I like free parking

Family

2/10

Poor

20 Apr 2026

Ernestine

Horrible the area nothing but homeless we paid for 2 days didn’t even stay the second day lost out on our money horrible

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Ernest

The AC remote to room 214 did not appear to be working. It was a warm day on Saturday, my arrival. Woman working on site was friendly and allowed me to park as I visited a festival about 11am without checking in. I was given a password for the wifi which did not work which wasn't so bad as I was able to do without my pc for 2 days.

Self

2/10

Poor

20 Apr 2026

Yayiko

I booked for a double bed. The manager gave me a double bed room then 20 minutes later came to the room and tried to tell me I did not book for a double bedroom that I booked for a queen bedroom with one bed it was very adamant about it. I had to show him my approve of reservation for my double beds and when I was going to go get something to eat later that day, I left the light on in the room and the lady came and asked me to turn off all the lights, but she was very rude about it. They act like they don’t want guests there. They’re very unwelcoming I ask for towels they told me they didn’t have any anymore for the next day not only that when I entered the room there was linen on the bed. I didn’t know if it was dirty or clean, but they tried to assure me it was clean, but it looked like dirty linen staff was very rude. Needless to say would never return.

Business Friends

2/10

Poor

20 Apr 2026

martha

Bad area and poor customer service and the units are very dirty.

Family

8/10

Excellent

19 Apr 2026

jerod

Parking a lil tight and ac was cool

Friends_and_family Family

8/10

Excellent

11 Apr 2026

Cesar

Yes

Family_with_children

10/10

Exceptional

11 Apr 2026

Mike

Parking was tight but free which was awesome …overall a great experience

2/10

Poor

08 Apr 2026

Asher

Sketchy hotel and neighborhood was unsafe

Partner

10/10

Exceptional

08 Apr 2026

Cj

3 minute walk from there to the great American music hall. Parking is free, and the guy inside helped me out past 12am when I locked myself out like an idiot. It was a little noisy at night due to traffic but otherwise it was fine!

Self

2/10

Poor

16 Mar 2026

Ararat

.

10/10

Exceptional

15 Mar 2026

Clemente

Clean rooms with accessible parking- walking distance to great restaurants. Everything worked well. One draw back is the street noise and car alarms on the street side. Rating 9 out of 10. Cheers.

Family

10/10

Exceptional

11 Mar 2026

Krystal

Staff was great. Check in was easy & quick. All staff we interacted with (check in & extra pillows delivered) were great. It’s your basic motel with lots of little markets around. Not too many homeless presence but it is San Francisco. Same with trash. You can tell they do try to keep up on it, but again, it’s San Francisco! We’ll stay there again forsure!

The only thing was that the shower floor had stains on them that were unappealing. But you can tell it’s not due to cleanliness & it’s out of a cleaning scope, & needs to be refinished. But it doesn’t affect the usability.

Family_with_children

8/10

Excellent

19 Feb 2026

Linda

Nice staff

Friends

2/10

Poor

18 Feb 2026

Jose

I got checked into a room that already had a person staying in it. So it was honestly shocking to see him open my door with his key card. And turns out that the giy had also just checked in seconds before us. The guy who checked us in clearly had no idea that he gave 2 separate guests the same exact room.
I didnt even let them move me to a new room i just left, i didnt want someone else opening my door after seeing the receptionist has no clue which rooms are occupied or not.

Partner

10/10

Exceptional

18 Feb 2026

Yancarlo

The guy at the front desk was nice and I liked that there was parking which is hard to find in San Francisco

2/10

Poor

13 Feb 2026

Ambre

Unclean sheets, poor customer service, absolutely not allowed to check-in before 3pm nobody at desk when it’s convenient, they have a problem with dark skinned people stereotyping/profiling! Addicts camped out on stairs. It is a husband/wife that run the hotel and the wife is very discriminating to people that check in.

2/10

Poor

13 Feb 2026

Daniel

I wasn't allowed tl go and paid for protection
And got nothing in return

Business

6/10

Pleasant

06 Feb 2026

Louis

Fine.

Self

4/10

Poor

06 Feb 2026

Louis

Old place.

Self

4/10

Poor

20 Jan 2026

Arlett

The rooms were clean great condition . The area was terrible a lot of homeless the main reason why I booked was because parking lot was convenient. I traveled with my spouse and daughter 2nights . On the last night I had to call the police because there was a homeless outside of the room yelling trying to get in our room. I thank the staff because they were really nice however our stay was very unpleasant.

Leisure Family

8/10

Excellent

15 Jan 2026

Michael

Room was clean and well kept. Easy to get into the business district via foot or by taxi/waymo.

Business

2/10

Poor

13 Jan 2026

Corbett

Constant street noise and loud long-term tenants made it difficult to get a full night's sleep. Front office is antiquated and slow; it took the better part of half an hour just to get the final bill at checkout where I would normally expect it to be slipped under the door during the night. No coffee machines in the rooms or the office, no breakfast offered, parking was completely exposed (not gated). I will not be returning.

Business

4/10

Poor

29 Dec 2025

MARIO

cockroaches in the room and many homeless people around

Leisure Partner

2/10

Poor

27 Dec 2025

Elizabeth

rooms are not cleaned good

8/10

Excellent

10 Dec 2025

mario

The room was clean and quiet. I have stayed here before and will return again

It does not have microwave or a small refrigerator. But for the price it is still a great deal.

Business_and_leisure Self

4/10

Poor

24 Nov 2025

Jazilyn

get security

Leisure Family_with_children

2/10

Poor

16 Nov 2025

Melanie

It was a convenient walk to the Civic Center but my goodness just spend that extra $100 for a nicer place around the corner. Very limited and unsafe parking on site. The sports were also very tight so if you have a bigger car, be weary. There was a puddle of piss on the stairs with random socks and a horrid smell. We literally had to hold our breath going up and down the stairs (no elevator). Housekeeping was knocking on our door 20 minutes before check out??? Unacceptable. The surrounding area is nothing but homeless people and people on drugs. At least 5 in the direct area walking around the parking lot. Surrounding parking was $35 a night. NOW the room itself wasn’t bad. It was clean, no smell, strong AC. Very small but that was expected. No fridge nor microwave. But everything else was just terrible. NEVER AGAIN. Save your money and go for a Best Western or something

Leisure Friends

10/10

Exceptional

10 Nov 2025

Tamariah

The room was clean and the staff was friendly :)

2/10

Poor

08 Nov 2025

Luis

Nasty

6/10

Pleasant

06 Nov 2025

lacey

.

Leisure Family

10/10

Exceptional

03 Nov 2025

Darci

The clerk that checked us in made us feel safe and comfortable in the location we were at.

Leisure Family

10/10

Exceptional

02 Nov 2025

Phillip

The showers are awesome with the jets.

Self

6/10

Pleasant

02 Nov 2025

Megan

Pros: Very clean room, good TV, furniture, closet, free parking (if you're lucky enough to get a first come first served spot).
Cons: Very bad neighborhood, thin walls/could hear very loud neighbors at 3am and sirens all night long, No mini fridge, no ice. Would not stay again

Partner

2/10

Poor

26 Oct 2025

Daljit

No accessibility to second floor, stains were non complient, room was smelly and bedsheets weren't clean.

2/10

Poor

21 Oct 2025

elnaz

very unsafe area so much that I was afraid to check in and left because of the sheer volume of druggies and a fight that broke out among them

Business Self

8/10

Excellent

18 Oct 2025

Karen

While the property looked worn down, the rooms were clean and comfortable. Within the rooms, you could hear the noisy neighborhood residents, but I never felt insecure. The room smelled nice. The decor was a little outdated, but it was clean and everything worked. The bed was very comfortable and were nicely made with fresh white sheets. The vanity and bathroom was clean and well maintained to function as expected. There were ample linens. Storage for luggage was sufficient. Lighting was good. Hotel staff was friendly. Other than the surrounding area, the check-in process was probably the worst part: check-in staff is behind thick plexiglass while guest stands outside with their luggage and feeds their sensitive cards and documents through a window drawer. There is NO lobby.
Overall, the room was comfortable and clean. I was satisfied with my stay.

4/10

Poor

18 Oct 2025

Robert

Parking was good. The rest rooms needed updating. No refrigerator or ice available.

Friends_and_family Friends

8/10

Excellent

16 Oct 2025

David

Management was very helpful and available. Location for the city was very good. Neighborhood homeless was an issue. No coffee maker! No daily cleaning. Hair dryer and in room safe broken.

Leisure

2/10

Poor

11 Oct 2025

Nathaniel

Rubbish

8/10

Excellent

06 Oct 2025

Carlos

The room was good, but it didn't have a mini fridge. The area is notoriously dirty, lots of homeless, but they didn't pose a threat. There are plenty of restaurants, cafes, and stores nearby.

Leisure Self

10/10

Exceptional

02 Oct 2025

Frank

It was very clean

Leisure Self

10/10

Exceptional

01 Oct 2025

jesus

Every thing was near by stores mini marks

Friends_and_family Friends

4/10

Poor

30 Sep 2025

Richard

Very run down part of town. Lots of homeless and substance use

Leisure Partner

10/10

Exceptional

26 Sep 2025

Melitta

I felt safe and was appreciative of parking being included. It was a short walk away from multiple fun food and entertainment options. Great place in the tenderloin

6/10

Pleasant

20 Sep 2025

Thomas

Next to a bad neighborhood, sidewalks blocked by homeless encampments, strong odor of urine in stair well.
I would not stay here again.

Leisure Partner

6/10

Pleasant

06 Sep 2025

Alden

Not having a refrigerator was a bummer. Shower had standing water. It's priced right and employees are helpful and nice.

4/10

Poor

23 Aug 2025

William

The hotel was decent and the manager was very kind and helpful. But the area around the hotel was sketchy.

10/10

Exceptional

19 Aug 2025

Laura

The people that were working were very nice and friendly. The surrounding area was kind of loud at night but I was able to sleep.

Business_and_leisure Family

8/10

Excellent

19 Aug 2025

Romina

It’s not located in the best area of San Francisco

6/10

Pleasant

14 Aug 2025

Theresa

Nice for the price. Included parking.

Business Self

8/10

Excellent

14 Aug 2025

Theresa

Very nice for the location. Would be better if rooms had a fridge and microwave. Property also needs ice machine.

Business Self

8/10

Excellent

13 Aug 2025

Joey

Room was really nice. Communication with person was difficult because couldn't understand what he was saying through plexiglass. Deposit was almost as much as the room, and 4 days later I'm still waiting to get it back.

Partner

10/10

Exceptional

11 Aug 2025

Erik

Great Spot for a great price. the room was clean. parking was free was the best part

Friends_and_family Friends

8/10

Excellent

10 Aug 2025

Judy

Got there early and was allowed to check in. Room was super clean.

10/10

Exceptional

05 Aug 2025

Monique

Clean quiet, comfortable. Loved everything about this place will definitely be back.

8/10

Excellent

20 Jul 2025

Ximenna

Stay was nice, although parking was rough and filled quickly, still always got a spot. I do wish there was a fridge or microwave in the room but there was not. Nice shower though and clean room! Would/ will stay again.

Leisure Partner

2/10

Poor

17 Jul 2025

Felicia

The area is very unsafe. The guy running the place is weird too. We felt like he was watching us the whole time so it made us feel so uneasy. Our friend said he zoomed into the camera of our car when she checked in the second room. (We were still in the car). He called our second room with only girls in it to make sure we were awake for check out but we never requested this. Also left the light off in the room and we saw it was turned on when we came back which is weird?????

We had 5 people total. 3 in one and 2 in the other. When it came to check out, he was giving me a hard time saying I only booked one room for 2 and that he is going to have to charge an extra person fee. I booked for 3 btw. He was so confident that I booked for 2. He went to bring back the paper I signed and it said 2 NIGHTS and 3 GUESTS. This guy needs to double check himself before trying to call out customers. He also made a copy of my ID & my credit card. Is that legal??? I also had to write my address and ID number on the paper he gave which was weird.

We had a terrible experience here. The rooms are A LOT smaller than what the photo shows. It felt so dirty. The blow dryer is so outdated. I've never seen a blow dryer like that ever. The tube where the air is supposed to come out is yellow?? It looked so gross and crusty. The water was NOT draining the bathtub. There were so many things wrong about this place like I really cannot put it in a review. I really should've done better research.

Leisure Friends

6/10

Pleasant

17 Jul 2025

Scott

This hotel is located in the middle of Centro so it is noisy all day and night

Leisure Self

8/10

Excellent

17 Jul 2025

Jackie

Overall a good place to stay, FREE PARKING is a plus. The area can be a little sketchy but overall OK one of the nights I stay there was a little noisy with some people staying across from me otherwise I felt pretty safe there with my son for my four nice stay

Leisure Family

8/10

Excellent

15 Jul 2025

Charles

Being in the heart of the city and still feeling safe to park

8/10

Excellent

02 Jul 2025

Tuan Trung

Clean, organized, friendly and reasonable price

10/10

Exceptional

01 Jul 2025

Eleazar

Clean and profesional staff

8/10

Excellent

25 Jun 2025

Jeff

FREE PARKING

great little hotel downtown SF - best part was FREE PARKING!!!!

Friends_and_family Friends

4/10

Poor

23 Jun 2025

Liliana

The rooms are clean but there were not shampoo or conditioner. The receptionist was not friendly at all and made us wait until 3:10pm. We arrived at 2:50. The surrounding area bet unsafe. A lot of homeless and very dirty. I won’t ever come back

Leisure Family

8/10

Excellent

16 Jun 2025

Rebecca

Parking is weird and limited.

Leisure Partner

6/10

Pleasant

22 May 2025

AMAYA

The man working the front desk was kind and hospitable; the other staff not so much. They were RUDELY banging on our door at 10:58am, when check-out is 11:00am. There are very limited parking spaces, maybe 10 total for like 30 rooms. Luckily we were in walking distance of a CVS and our destination so we didn't have to move our car. Shower floor was dirty (or stained, couldn't tell) and everything seemed to have a fine layer of dust on it, but seemed otherwise the room seemed clean.

Leisure Family

10/10

Exceptional

17 May 2025

Mariajane

Property has plenty of cameras but the surrounding area was sketchy and full of homeless people.

Leisure Partner

6/10

Pleasant

16 May 2025

Louis

Dirty rag left on carpet upon return. Agressive atmosphere.

Business

6/10

Pleasant

13 May 2025

Verified traveler

Questionable location

The hotel was located in a not-so safe area of San Francisco. There were quite a few homeless people hanging around during the day until the police asked them to leave the area. They did leave, but came back within two hours. They didn't bothered me, but their presence made me feel unsafe.

6/10

Pleasant

11 May 2025

Michael

The beds were very comfortable, and the room appeared to have been recently renovated, which we appreciated. Additionally, the staff was friendly and a pleasure to interact with throughout our stay.

However, there were two significant concerns that affected our overall experience. First, we noticed what appeared to be human waste in the stairwell. Unfortunately, even after bringing it to the staff’s attention, it was not addressed during our stay. Second, the bathtub had visible stains that resembled bodily fluids or blood, which was unsettling.

Leisure Family_with_children

8/10

Excellent

05 May 2025

Lucy

Staff was friendly. Room was nice. Bed was comfortable but outside across the street from the hotel is dirty

Leisure Family

6/10

Pleasant

04 May 2025

Verified traveler

Itchy Tub