Name: Inn At Gough
Address: 135 Gough St, San Francisco, 94102, US

8/10

Excellent

15 Jul 2026

Angelita

Marissa, the cleaning staff was really helpful and cheerful

Self

8/10

Excellent

26 Jun 2026

Kasey

Great location and comfortable bed! Virtual check in was easy.

2/10

Poor

20 Jun 2026

Abigail

We were alerted that this hotel was unstaffed by email on the day of check-in. We arrived and found no staff, no lobby, just a virtual check-in kiosk at the bottom of the stairs with a woman on the other end of the screen. There is no elevator. When we booked through hotels.com a few months in advance, the rate was about $300 a night. We expected a better experience for that amount of money, but what we saw as soon as we walked into our room was entirely different from the pictures. The room was cramped, with almost no space to walk around the beds or even open luggage. The boxspring covers had stains on them. Mold was growing in the corners of the bathroom shower. Everything looked like it was built DIY. The room was very dark and uninviting. One of the lights was not working. We did not trust that the room was properly cleaned. If you are wondering about how an unstaffed \"hotel\" works, there is a room onsite with toilet paper and other essentials that any guest has access to, which doesn't feel very safe. Do not stay here if you have other options- it is not at all worth the money and there are other hotels in the area that are much nicer for the same price.

Friends_and_family Friends

10/10

Exceptional

19 Jun 2026

Pradeep

Pleasantly surprised! Despite being economical it's in great location and very clean

8/10

Excellent

18 Jun 2026

Marianne

Room was clean. Staff was not on site, but checking in virtually was easy. Good neighborhood.

Self

10/10

Exceptional

18 Jun 2026

Peter

It's a nice clean place. I liked the amenities room with the coffee maker and filtered water. It was very helpful.

Self

10/10

Exceptional

12 Jun 2026

Steven

My second time staying here. This is an interesting hotel. No person at the front desk, it is handled over a video chat. But it wasn't a worry, I got my needs taken care of they even made a special accommodation.

The art in the hallway is truly interesting, there is a big very comfortable shared working space, room is solid. Wouldn't be surprised if I stayed here a 3rd time.

6/10

Pleasant

04 Jun 2026

Fred

The check-in process was horrible, since the person speaking to me on the kiosk had unstable Internet connection and completely lost the connection a couple of times. It was very frustrating. The faucet on the bathroom sink was loose. I thought it might come apart. These are very basic accommodations, so do not expect anything more.

Self

4/10

Poor

04 Jun 2026

Mariah

Stayed in the room with detached bathroom because I didn’t read the description closely enough. The room itself was tiny and had no exterior windows. (I hit my knee pretty hard on the bed frame and my partner hit his head on the tv trying to get around the bed). It was musty/muggy and hard to ventilate in the room and the bathroom. The bathroom mirror wasn’t clean when we arrived. The shared space was nice, but the water dispenser stopped working and the coffee wasn’t really drinkable. Maybe the other rooms would have better experiences, but I’ll be choosing other options in this price range for my next stay. I will say the area is pretty nice and accessible and I didn’t have too much safety concerns during the stay. I feel like a little more effort from management and this place could be quite charming.

Partner

8/10

Excellent

02 May 2026

Marcel

Check in was a bit complicated. It’s 2026 and must be possible to have an easier check in

Self

4/10

Poor

01 May 2026

Robyn

There are no on site staff. I booked a king room but upon check was informed by a “virtual check in agent” at a computerized kiosk that no king rooms were available but they could offer me two queen rooms as an “upgrade.” The “virtual” agent had a poor understanding of English. She could not understand why I did not want two rooms instead of 1. It was a bizarre experience and quite frustrating.

Self

10/10

Exceptional

30 Apr 2026

Brian

Easy, affordable and convenient stay. Perfect for your stay in San Francisco.

Self

10/10

Exceptional

27 Apr 2026

Mooly

The cleaning personnel did an amazing job. I had no car. The location is great.

Self

10/10

Exceptional

23 Apr 2026

Troy

Very clean. Shared space was good. Perfect for what I needed.

8/10

Excellent

22 Apr 2026

Shannon

My biggest complaint is that my TV was not connected to the internet so I couldn’t watch anything. I called the property, spoke with the cleaning staff and sent messages and never got any help. If anything more serious were wrong in the room I imagine it would be the same problem. So really poor service other than the cleaning staff who did a good job.

Otherwise, the hotel is in a great location with lots of excellent restaurants within less than 0.5 miles. The rooms were fine - we stayed 4 nights in 2 rooms. The beds were comfortable and clean. I don’t much like grey and every room and the halls are grey which felt a bit depressing and dark. I will probably look for a different hotel in the same area when I come back to San Francisco.

Family

10/10

Exceptional

20 Apr 2026

Colin R

Check in was smooth, just a little different. Great location, all the things we wanted to do were close. Try to get into Rich Table, it’s very good.

Family

10/10

Exceptional

18 Apr 2026

Christy

Great place. Wonderful central location with lots of good food nearby. Loved the big open room for everyone to hang out in, rooms were very nice. We will likely be back.

Family

6/10

Pleasant

08 Apr 2026

Mikayla

Our stay was okay at best. No staff on site and “front desk” was a kiosk. There was an unhoused man using and touching himself inappropriately literally right next to the only entrance. Also no where to leave belongs before check in / after check out. Probably wouldn’t recommend

6/10

Pleasant

06 Apr 2026

Omar Husni

The room was clean and the beds were comfortable. But it was a rather small room and the bathroom was kinda small also. The check in kisok took way too long.

Friends

4/10

Poor

28 Mar 2026

Constance

Noisy, cramped quarters, no human contact at check-in, and impossible to unload—lots of traffic and absolutely no parking.

Friends

8/10

Excellent

27 Mar 2026

Aaron

Just know this isn't a staffed hotel. I had a rough start when I wanted to drop a bag and realized that there was no way to do that after the walk from the BART. That being said once I checked in the room was clean, cool, and easy to access. I would stay here again knowing what I know today but it was definitely different from a traditional hotel.

Self

10/10

Exceptional

21 Mar 2026

ROBERT

Quiet relaxing

Partner

4/10

Poor

17 Mar 2026

David

No staff on site, no replies to emails, no bag storage or assistance to arrange alternatives, Manager not available when escalation was requested

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Jennifer

Very neat self check-in system; interior updated and classy look; neat use of an older building. Bed and pillows very comfortable as well.

Friends_and_family Family

8/10

Excellent

24 Feb 2026

Siwen

Clean room, good location, but there's no elevator, be mindful of that if you travel with a lot of luggages.

Self

10/10

Exceptional

21 Feb 2026

Jamie

Spotless room and common area, easy check-in, ideal location. We loved our stay!

Family

10/10

Exceptional

15 Feb 2026

Scott

Clean and very nice large room. Excellent location in Hayes Valley. Walkable to the San Francisco Conservatory of Music, where we were visiting our son. We will definitely stay here in the future.

Leisure Family

10/10

Exceptional

11 Feb 2026

Allyson

The room was clean and had everything we needed for a comfortable stay. The common area was perfect for enjoying takeout meals and supplied plastic utensils and extra toiletries and linens if needed.

The check-in process was easy and entrance was secure. The staff was courteous. The only thing that was less than optimal is that homeless individuals tended to sleep and hang out on the stoop right in front of the entrance, which might make some guests uncomfortable.

Business_and_leisure

2/10

Poor

08 Feb 2026

Pal-Kristian

Rooms with bathrooms across the isle. No staff at location. Check in via virtual kiosk. Keys locked by code. Codes did not work. Very small rooms. Mine without outside window. Will never return.

10/10

Exceptional

02 Feb 2026

Gelleck

Wasn't really sure about being at a hotel with a check in based on it being digital. It was pretty lowkey & they were extremely friendly. I liked the room for being just in and out. Location was solid as well, it was nice to be close to everything I wanted to see this time around.

Leisure Partner

6/10

Pleasant

27 Jan 2026

Alena

The check in was really lacking. Appreciate the attempt at reducing overhead and doing remote check in, but the connection was bad, some of the details were off, and it took a LONG time at 35 minutes for my two colleagues and I to get through the process. The rooms were okay. My colleagues were on the third floor and commented that the temperature in their rooms was uncomfortable.

Business

10/10

Exceptional

21 Jan 2026

Amanda

Overall, great quiet stay! No frills, nice accommodations and great location. Check in process was virtual and seemed odd at first, but no issues! Would stay again!

Business

8/10

Excellent

20 Jan 2026

Derek

Pros:
-Great, safe location in the city
-Close to great restaurants, bars, coffee and shopping
-Firm (but comfortable) beds
-Clean room and bathroom

Cons:
-There is no atmosphere controls in the room. There is one thermostat for heat for the whole hotel with a portable AC unit in room.
-The portable AC is attached to the window, creating a small gap which makes street noise very audible. Was fine with ear plugs.
-Room was very small, but thats to be expected in SF.

Check in was interesting as you hit a Ring doorbell and then check-in via video kiosk with someone in the Philippines. They scan your ID and I think its $50/day security hold.

Hayes Valley is by far the best and most central area with minimal screaming crazy homeless people. I would recommend this hotel to anyone.

Partner

10/10

Exceptional

16 Jan 2026

Vivian

Really enjoyed my stay (5 nights). The virtual check in process was quick and smooth. The room and bathroom were very clean, good mattress and comfy pillows and comforter. The location is excellent —close to bus stops and amazing restaurants. Will likely come back.

Business Self

10/10

Exceptional

22 Dec 2025

Joshua

It was a great location and quaint stay.

Leisure Friends

6/10

Pleasant

16 Dec 2025

Deyar

Hotel description did not include relevant details such as no option for early check-in, steep stairs without elevator. Check in is done by kiosk with video input. There are no keys. Access is by PIN code only, requiring photo of kiosk screen.

10/10

Exceptional

09 Dec 2025

Evan

Excellent room temp and cleanliness, good response on arrival, thank you

10/10

Exceptional

24 Nov 2025

Laina

Clean and quiet room. Stylish and comfortable lounge area.

10/10

Exceptional

17 Nov 2025

Daniel

The room was spotless and it was all very easy.

Business Self

10/10

Exceptional

15 Nov 2025

Marken

Phenomenal. I really liked it.

Leisure Self

4/10

Poor

01 Nov 2025

Jayce Jude

The door was broken to the bathroom, the lights are insanely dim and unhelpful. They tried to double charge me for my stay and check in took 20 minutes. They argued with me at check out about early check out?? Finally they were extremely hard to get a hold of at any point of time.

Leisure Family

10/10

Exceptional

30 Oct 2025

Michael

The room qualitied and amenities were above what I would have expected for a hotel at this price point. Enjoyed my stay. My room was on Gough street so it was a little noisy but with the windows closed it was no big deal.

10/10

Exceptional

21 Oct 2025

carmina

SUPER CLEAN COZY

10/10

Exceptional

17 Oct 2025

Darin

This was a great stay!!! There's a video check-in and then you get a code. Clean room, large powerful shower and I had a private patio attached to the room. Highly recommended

Business Self

8/10

Excellent

16 Oct 2025

Angel

Clean simple room, exactly what I was looking for

10/10

Exceptional

13 Oct 2025

Patty

Clean and cute great location

4/10

Poor

12 Oct 2025

James

Near to Hayes Valley area which has tons of great restaurants, shops and coffee places.

Friends_and_family Family

2/10

Poor

07 Oct 2025

Max

It took approximately 40 minutes to check in using their virtual service. Even before checking in we had to call the number listed by the property several times before being let in the door. The service they use for check-in is very insecure as well, with the agent leaving the screen unattended with key codes to every room in the hotel. Would not recommend this experience; we were left frustrated.

Partner

8/10

Excellent

07 Oct 2025

Gilda

It was pretty good.

The people we met were friendly. We arrived 2 hours early and were allowed to sit in the waiting area until check in time. Free coffee and water cups provided. The kiosk check in was a little confusing because it was hard to hear the clerk. The room was very clean and comfortable. We were inside the whole time as I was prepping for a medical procedure at UCSF in the morning. The place was about 10 away and that made us grateful. Finding a place to park was a real challenge. The area was a bit sketchy. The pizzeria across the street was yummy. My husband is a bit disabled and we were in a room on the third floor with no elevator. The stairs were hard for him. We had an okay time there.

Business

6/10

Pleasant

21 Sep 2025

Samantha

Great location and comfortable bed. The room smelled of mildew. Broken shower door. The tv picture color was set so dark i couldnt watch it (nor had the right remote to fix it).

Leisure Self