Maple Tree Inn

United States , San Jose - Silicon Valley - CA
Sunnyvale , 711 E El Camino Real
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100 reviews shown

10/10

Exceptional

09 Mar 2026

Robert

The breakfast is the best I’ve had at any of the local hotels.

Self

10/10

Exceptional

07 Mar 2026

Thomas

Always a pleasant stay

Friends_and_family Friends

8/10

Excellent

04 Mar 2026

Baomin

They charged $10 parking fee per night. Also they put the double payment in

10/10

Exceptional

03 Mar 2026

Christopher

It was great

8/10

Excellent

24 Feb 2026

Rene

Friendly staff, the place is clean but there is a really strong odor, not unpleasant but overwhelming after some time.

Self

10/10

Exceptional

23 Feb 2026

THOMAS

The room was beautifully cleaned. Staff was friendly, smiling and courteous all the time. Breakfast staff was also very helpful to provide a tray in order to surprise my wife with breakfast in bed for Valentines Day!!!!

Partner

8/10

Excellent

23 Feb 2026

Neal

Staff is very nice, breakfast is good. Beds are small and a little hard.

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Victor

Clean room, friendly & courteous staffs,

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

Vesna

He to switch room. Next door room had a party and walls were
To thin. Little better then Motel 6. No need to go back. Great location but there are hundred others better places at the same location.

Self

10/10

Exceptional

20 Feb 2026

PHILIP

Hotel is clean and nice and the staff is very friendly and conscientious.

Self

10/10

Exceptional

20 Feb 2026

Glenn

Yes it always been good

Partner

8/10

Excellent

18 Feb 2026

Keith

Quaint hotel with friendly staff and clean rooms. Their breakfast was very good.

10/10

Exceptional

18 Feb 2026

david

Nice

Friends

6/10

Pleasant

18 Feb 2026

Khai Pang

Air con was noisy, TV too small,

Breakfast was good,

8/10

Excellent

16 Feb 2026

Michael

Overall, the stay was pleasant. Although the internet (wifi) was spotty at times.

Business

6/10

Pleasant

15 Feb 2026

Milton

Room is clean, good breakfast.

Leisure Partner

4/10

Poor

12 Feb 2026

Katherine

Staff and room.

Self

10/10

Exceptional

12 Feb 2026

Daryl

Breakfast

Friends_and_family Friends

8/10

Excellent

12 Feb 2026

Kristin

Clean room, but small.

Leisure Pet

10/10

Exceptional

11 Feb 2026

Margie

Great staff and breakfast . Rooms are small but comfy . Close to train station , great shopping and restaurants .

Business_and_leisure Family

2/10

Poor

10 Feb 2026

Jesus

Es un hotel un poco viejo huelen los pasillos no agradable y la puerta siempre se escucha q la quieren abrir todo lo demás muy bien la atención de recepción muy buena el jacuzzi bien

10/10

Exceptional

10 Feb 2026

Summer

Clean, great staff, above average continental breakfast.

10/10

Exceptional

09 Feb 2026

Christopher

Very nice

Leisure Partner

4/10

Poor

09 Feb 2026

Christopher

The hotel serves continental breakfast, that starts at 6 AM. They have a TV that they turn on at 5:45 AM that is on the wall. The room I was in, shared that adjoining wall and it woke me up at 5:45. I tried to ignore it, but it was too loud. I called the front desk and they said they could not lower the volume, and there was nothing they could do. An absolute horrible experience, and I do not understand how they can justify having that room for customers.

Leisure Family

8/10

Excellent

09 Feb 2026

Russell

Clean room, nice staff

4/10

Poor

09 Feb 2026

Mehran

I have been visiting your facility for almost a decade however this time what happened to me after I used your buffet.. 6 hours after I experienced food poisoning in form of diarrhea and vomiting.. while I was 200 mikes away from sunnyvale.. I let it go finally now I’m better BUT I vaguely believe I will ever stay again in you facility never .. good luck to you

2/10

Poor

03 Feb 2026

OYA CAVDAR

New owner are not good at all! I don’t think they have the right attitude for this business and especially this hotel! The “sincere hospitality” is no longer there!

6/10

Pleasant

03 Feb 2026

OYA CAVDAR

Since the new owners took over this place has lost its “zing”… There is so much weed smell in the corridors at night!

10/10

Exceptional

01 Feb 2026

Rachael

The room was clean. The drain in the shower was clear, which I often check for. The staff were lovely. The only small thing that would be amazing is brighter lights in the bathroom. I would be happy staying here again! The location is very convenient too!

Self

10/10

Exceptional

01 Feb 2026

Andrea

Good room, good breakfast, good service. Good location.

Leisure Partner

8/10

Excellent

01 Feb 2026

Kristina

Welcoming staff throughout and really nice breakfast!

Leisure Partner

10/10

Exceptional

31 Jan 2026

Nickie

Clean rooms, friendly staff and breakfast that had a great variety including a miso soup.

Partner

2/10

Poor

29 Jan 2026

Jiawei

The room is noise with building heater and broken air conditioning

4/10

Poor

28 Jan 2026

Lucas

the room is noise due to water heater and broken air conditioner

8/10

Excellent

27 Jan 2026

Albert

staff

Business Self

8/10

Excellent

27 Jan 2026

Albert

customer service

Business Self

10/10

Exceptional

27 Jan 2026

Albert

amenities

Business Self

2/10

Poor

25 Jan 2026

Sharvaree

My stay at this hotel was extremely disappointing due to poorly trained staff and confusing processes.

At check-in, the front desk collected my card for the security deposit and gave me a parking pass to place on my dashboard. Since nothing was explained, I reasonably assumed parking was charged at that time. The room assigned to me was at the far end of the property, which already felt inattentive.

During my stay, I was hauling large bags using the hotel trolley, clearly visible to the front desk staff, yet no one offered assistance or even acknowledged it, which is basic hospitality.

Later that night (after 10 pm), I went downstairs to get water and was told by a rude receptionist that there was no water cooler available and that the only one was in the gym, which she said was closed. Her only suggestion was to sell a tiny bottle of water for $3, which is unreasonable. Thankfully, my key card still worked and I was able to access the gym myself to refill my bottle.

Checkout was even worse. The same receptionist asked if I had a car and requested my card again for parking. When I explained that my card had already been taken at check-in, she insisted no payment had been made and dismissed concerns about double charging without clearly checking or explaining their system.

Overall, this stay showed a lack of professionalism, poor communication, and minimal guest care. I would not recommend this hotel to anyone expecting basic courtesy and competence.

Business_and_leisure Family_with_children

2/10

Poor

25 Jan 2026

SIDHARTHA

The hotel implemented parking charges effective January 1st. As I had reserved my room in December, I inquired whether these new fees would apply to my existing reservation. The staff member's response was to offer cancellation if I was unwilling to pay and wished to 'make a scene.' I found it shocking that upon check-in, rather than addressing my reasonable question, the front desk threatened to cancel my reservation. This was an extremely disappointing experience

10/10

Exceptional

22 Jan 2026

Teresa

Clean room. Friendly service. Breakfast decent. Quiet place. Beds comfy.

Business Self

10/10

Exceptional

22 Jan 2026

Soung Hoon

Very friendly staff, breakfast was good and facility/room were clean. Very nice finding around this area.

Business Self

10/10

Exceptional

22 Jan 2026

David

Staff were helpful and really friendly. The rooms were well kept and quiet.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Sergio

Staff is friendly.
Rooms nice and clean.
Thanks

Business Self

10/10

Exceptional

22 Jan 2026

Yolanda

Great place to stay!

10/10

Exceptional

19 Jan 2026

Tim

👍

4/10

Poor

19 Jan 2026

Guy

Hotel says parking is free and when you get there parking cost daily fees.
Dishonesty is something that i dislike

Business

8/10

Excellent

18 Jan 2026

Dave

Only complaint was lack of side bathroom mirror.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Joel

I had a very nice day. Staff is very welcoming.

Business

10/10

Exceptional

18 Jan 2026

June Koo

Staff and the breakfast

Business

2/10

Poor

17 Jan 2026

Richard

The room itself was average but decent—clean enough and fine for a short stay. However, the walls are paper thin. I could clearly hear everything from the room next door, including a woman moaning so loudly it almost sounded fake, which made for a very uncomfortable early morning.

Breakfast was disappointing; the eggs were cold and unappetizing. Overall, the hotel is passable if you’re not sensitive to noise, but don’t expect much sleep or a hot breakfast.

Partner

8/10

Excellent

15 Jan 2026

Erica

Clean room, nice ambience of the room. Nice Lobby. Good breakfast. Friendly staffs

10/10

Exceptional

15 Jan 2026

Amal

Cleanliness, wonderful staff.

10/10

Exceptional

14 Jan 2026

Josh

Excellent room would stay here anytime only thing I had an issue with was the tv just being to small for me but that would not stop me from staying here

Leisure Self

10/10

Exceptional

13 Jan 2026

Eric And Karen

Great place

Partner

2/10

Poor

12 Jan 2026

David

I drove seven hours and checked with nobody in line and a person named Guneet was super rude and pushy because I was taking too long looking for the license plate from my rental car. I am a stroke survivor and it takes me a bit longer to do things. She ruined my night.

Business Self

4/10

Poor

11 Jan 2026

Talisha

I stayed thankfully for only 2 days. Im confused as to why all the 10 star reviews as i was expecting a 10 star room in regards to cleanliness and breakfast. Checking in was good and the front desk staff was nice. Please note that they charge $10 per night charge for parking which i didn't know before booking. I go to my room and immediately when i opened the door, the room smelled stale and old as if it hadn't been touched. I know that the housekeepers are on a time schedule and do a half job. So i always pack cleaning material with me for occasions like this. I cleaned every nob and also the bathroom which had loose hairs on the floor and in the shower. All of which took about a quick 10 minutes and the room smelled completely clean. I unpacked and settled into the room and the toilet was backing up. The front desk sent someone and they were able to plunge it until it flushed properly. There were little black ants coming from the sink and onto the counter top that i had to deal with. There was a hole in the side of the wall that had an outlet around it to cover it. I felt like a camera could have been in there so i cover it with tissue. The remote to the tv would randomly push the wrong thing or wouldn't work at all. The walls were super thin. I could here the guy next door snoring extremely loud which kept me up. And the person above me was stomping every time they walked inside there room I'm guessing due to thin walls. The breakfast was not good. So much

Business Self

10/10

Exceptional

11 Jan 2026

William

Great place. Clean and comfortable

Business

6/10

Pleasant

10 Jan 2026

KATHARINA

Have been coming here for 6 years, all through covid and enjoyed every stay and always gave rave reviews! Very disappointed to have a sudden $10 parking fee popped on me during check-in because I booked through Expedia which I always have. Nothing mentioned during booking or the two emails I received directly from the property.

Business_and_leisure Partner

10/10

Exceptional

10 Jan 2026

Khami

Rooms were very clean and had a lot of little things such as extra coffee cups, small emergency light and umbrella. I really enjoyed the breakfast selection as well especially the miso soup they offered. Definitely would stay here again!

Leisure Family

10/10

Exceptional

10 Jan 2026

Joyce

Breakfast wasn’t your typical breakfast at a chain hotel. There were more options. Also, there were more amenities than the chain hotels. For example, a bathrobe and umbrella were hanging in the closet. The only thing I noticed was the walls were not insulated as well so if you had someone in the next room, you heard some noise. But it wasn’t too bad.

Leisure Self

10/10

Exceptional

10 Jan 2026

I stayed at this hotel for five days, and it was a very clean, well-organized, and comfortable place. The breakfast was delicious, and the gym was also very nice. The location is very convenient, with many restaurants and shops nearby. I really like this hotel and am a regular guest here.

Self

10/10

Exceptional

08 Jan 2026

Joyce

Breakfast buffet was better than the chain hotels - healthy choices and not as carb heavy. The room was clean and they had more amenities like a bathrobe and umbrella hanging in the closet. The only issue was the walls were not well insulated. When I had neighbors, I did hear them.

10/10

Exceptional

08 Jan 2026

Brian

Yes. All very nice. Thank you.

Self

8/10

Excellent

05 Jan 2026

Charles

The room was nice and bed was comfortable and free breakfast was delicious. Most staff friendly and helpful. It is real close to safeway, a grocery store. I got very poor directions where to park close to my room. They might consider putting on parking with room numbers on emergency doors.
My problem was expedia.com and hotel have conflicting prices on parking. Expedia.com says free but hotel charges.
My other issue was i was charged deposit fee twice. One when i cked in and another the next day in morning. Hopefully they will reverse the charge minus parking and dog fee.
I was emailed my dog would receive a welcome package but none was given except alot of rules (some common sense)

Pet

8/10

Excellent

05 Jan 2026

LIZA

The room was clean and the bed was comfortable. It is an older hotel that had upgrades done to it over the years. The restroom door was converted into a sliding door that didn’t sit flushed with the frame. So you can see in the restroom a bit. Luckily it was just me and my husband. I was a little disappointed that the hotel charged a $10 parking fee even though that wasn’t stated when I booked the room. The breakfast was decent except the potatoes were cold. They did have a lot of options to choose from and they have flavored creamer which was a plus. I would stay here again.

Partner

10/10

Exceptional

05 Jan 2026

Claire

The front desk staff were so pleasant and it's truly some of the best hotel breakfast I've ever had. The chef was sweet and is clearly well loved by those who stay there...and I now see why!

Business

10/10

Exceptional

04 Jan 2026

Sonis

Super friendly clean great breakfast

2/10

Poor

03 Jan 2026

Hyeong w

The smell on the lower floor, starting from room 180, is terrible. When I asked to change rooms, the female employee's expression changed, and she said they wouldn't change it a second time.

2/10

Poor

03 Jan 2026

Shawn

The room itself was nice; however, my overall experience was unacceptable.
I checked in earlier than expected and then left to continue working. When I returned after work, I sat at the desk to complete paperwork on my computer. As I leaned back in the desk chair, I heard a loud pop and the chair collapsed. I fell backward onto my back and side while I was on the phone with my wife, and I struck my head on the edge of the bed, leaving a visible bruise.
After getting up, I inspected the chair and found it had been improperly assembled. One bolt was completely missing, and the remaining bolt appeared barely secured. This was clearly a maintenance failure and created a serious safety hazard.
I immediately went to the front desk on New Year’s Eve to speak with a manager, but none was available. I asked the clerk to leave a message for the manager to contact me. Instead of documenting the incident, she dismissed the situation and asked if I wanted water.
On New Year’s Day, I returned to the front desk and spoke with a different clerk. Again, there was no manager available. I requested that a message be written for the manager to call me. This clerk did document the issue and apologized.
On the morning of my checkout, around 8:00 a.m., I again went to the front desk and requested to speak with a manager. I was told the manager was not in, so I asked for yet another message to be left requesting a call back.
Despite multiple attempts and repeated requests, I have never been contacte

Business

10/10

Exceptional

02 Jan 2026

Charles

The staff is the best in the business and the food is goog too.

Business_and_leisure Partner

10/10

Exceptional

01 Jan 2026

Marco

Great helpful staff

8/10

Excellent

01 Jan 2026

Erwin

Excellent accomodation and service. Wish they would update the tv to an led. Otherwise, everything is ok.

Self

10/10

Exceptional

01 Jan 2026

Luis

Maple tree has never disappointed us my family’s preferred place to stay when visiting the Bay Area.
Great staff breakfast and ambiance. The hot tub and pool always clean and heated. Great bargain

Family

10/10

Exceptional

01 Jan 2026

Raul

quick and easy

Self

6/10

Pleasant

31 Dec 2025

David

The property was kept up nicely, the staff was generally okay, but our 3rd floor hallway really reeked of a horrible odor the last night of our stay. Unfortunately, that is enough for us to re-consider staying at this location in the future.

Family

10/10

Exceptional

31 Dec 2025

Kuntsan

Good clean everywhere, well planned out and well managed.

10/10

Exceptional

31 Dec 2025

Jesse

While this hotel is not a 5 star hotel, I found it to be very decent--nicer than your average Super 8 or Motel 6. Clean room, comfortable bed, nice bathroom. Their breakfast was good. The only complaint I would have is that the showerhead needs to be positioned in a different place--I don't like having cold water hitting my arm when turning it on. If I were to be in the area again, I'll definitely use this hotel again!

10/10

Exceptional

30 Dec 2025

Elaine

The room was clean. Breakfast was good and offered lots of options.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Freddie

Everything was great!

Friends_and_family Friends

10/10

Exceptional

29 Dec 2025

armando

Staff was friendly and fast at check in .Across the street is a Paris baguette love that

Leisure Family

10/10

Exceptional

28 Dec 2025

Laura

The staff was friendly, clean & quiet room, breakfast had eggs, sausage & tater tots - not just continental. Good value.

Leisure Family

10/10

Exceptional

28 Dec 2025

Mukesh Kumar

Breakfast was better. STAFFS ARE ALSO HELPFUL.

Leisure Family

6/10

Pleasant

28 Dec 2025

Sandy

The location is convenient and breastfast is included. Building is bit old and room furnitures are outdated. Water pipeline is noisy whenever water is on from neighbors or in room. AC unit is noisy too.

10/10

Exceptional

28 Dec 2025

Gurvinder

All good

10/10

Exceptional

28 Dec 2025

carolyn

Staff was very friendly.

Leisure Self

10/10

Exceptional

28 Dec 2025

Kiran

Great stay, neat room and good vibes.

Leisure Family_with_children

6/10

Pleasant

27 Dec 2025

Rob

Staff was extremely helpful in all areas. Room was small with a tiny bathroom ie; one person at a time. Great breakfast with plenty of staff to keep everything constantly stocked. Enjoyed real plates and cutlery.

10/10

Exceptional

27 Dec 2025

Janeth

Clean hotel!

10/10

Exceptional

26 Dec 2025

Xiaojun

Breakfast is excellent. Location is great, close to Groceries. Swimming pool is a plus. This place is cozy.

Leisure Family

10/10

Exceptional

26 Dec 2025

John

Very good buffet breakfast and great service
Food tasty and well catered

Business Family

8/10

Excellent

26 Dec 2025

William

I stayed three nights, and the room was never attended during my stay. Otherwise the staff was courteous and helpful. Breakfast was fresh and well served.

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Nicole

Always immaculate with a delicious huge breakfast available. Staff is always courteous and helpful. This is a very easy place to stay. That’s always clean convenient with an easy check in and out.

8/10

Excellent

23 Dec 2025

Robert

yes too both

Business_and_leisure Family

8/10

Excellent

23 Dec 2025

laura

Staff very nice in person and on phone. Knowledgable and easily answered any questions. Well updated rooms and very quiet which was nice.liked the room air conditioner/heater being on a thermosat made the room very comfortable

Leisure Pet

10/10

Exceptional

23 Dec 2025

Roberta

I was pleased and surprised that each room had every amenity I always would like to have but rarely find. Most hotels have some but not all of these: Keurig coffee maker in-room well stocked with regular and decaf coffees and teas; microwave; refrigerator; in-room safe; iron and ironing board; hair dryer; bathrobe; and even a full size umbrella! The tv had a huge selection of channels and streaming options (e.g.,Netflix) - all available with no additional charges. We stayed on a cold winter night but the outdoor swimming pool and jacuzzi were both exceptionally well heated so that it was evident that the guests using them were really enjoying the experience. They also have a well equipped exercise room and a laundry room for guests' use. There is a lovely lobby with coffees and teas always available and they provide liquid creamer and half-and-half, not the powdered version. The breakfast was available from 6am-10am and provided a good variety of hot and cold food options.
The staff members were all kind, warm and helpful. The atmosphere was quiet and felt secure.

Business_and_leisure Family

8/10

Excellent

22 Dec 2025

Mairead

Everything was lovely. Only reason I didn’t give top marks was the “Queen” bed was definitely a double. (Which was fine as I was traveling alone.)

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Violet

The staff was very welcoming. Breakfast and coffee was really great.