Name: Towneplace Suites San Jose Santa Clara
Address: 2877 Lakeside Dr, Santa Clara, 95054, US

10/10

Exceptional

13 Jul 2026

Ali Can

Very nice clean hotel

Family_with_children

10/10

Exceptional

23 Jun 2026

Matthew

The property was clean and breakfast was good.

Family_with_children

10/10

Exceptional

15 Jun 2026

Vanessa

Beautiful property, close to Whole Foods and restaurants. Great breakfast!

Friends_and_family Family

6/10

Pleasant

26 May 2026

Xiaojing Jenny

I booked the room via Expedia at $380 USD per night and was surprised to know the reservation opt out room service! I was totally unaware of this and not sure if it’s Expedia or the hotel issue. There was left over garbage from previous guest in the washroom drawer. The tissue box was literally empty at night of check in and when we asked for a new one, we were told they were short of staff and only front desk is available and we need to go downstairs to pick up ourselves. Same as towels after we knew no room service, we have to go to front desk to pick up towels. After the front desk reserved room service for the second day per as our request, the service staff did not even empty the garbage bins after we opened the door for them. They simply handed over more towels without collecting the used one. I won’t pay that price for this type of service next time.

Family

8/10

Excellent

15 Mar 2026

Lynette

Huge suites wirh kitchens but no restaurant/bar

10/10

Exceptional

05 Mar 2026

JAEHA

Laundry service was very convenient.

10/10

Exceptional

25 Nov 2025

Vladimir

Pleasant stay with full kitchen and convenient location.

Business Self

10/10

Exceptional

17 Nov 2025

Jeannette

Really nice hotel. Loved the 2 bedroom. Really spacious. Not a lot of hotels offer free parking so that was an added plus. Tons of parking outside of hotel as well as a garage. Food options within walking distance. Easy check in. Would definitely stay here again.

Leisure Family

10/10

Exceptional

04 Oct 2025

Isaac

Friendly staff, overall clean rooms. Great stay!

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Michael and Marie

Clean rooms with comfortable beds

Friends_and_family Family

8/10

Excellent

20 Sep 2025

Anika

Expedia says the breakfast will be continental. But it was not. Very few items were there. And when the item gets over, no more.

10/10

Exceptional

15 Sep 2025

Dat

Will book again

Better than I expected. Clean, quiet. Has free parking, breakfast was not as plentiful but ok. Close to food and 10 mins to San Jose for better Asian food. Near in n out and shopping.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Sara

Family friendly with great breakfast and free parking. Will definitely come again here.

Business Family_with_children

10/10

Exceptional

13 Jul 2025

Stephanie

Quiet, Comfy, and Clean

Front desk was friendly. Check in was quick and easy. Its been 3 weeks since my stay and i have forgotten the name of the employee that checked me in but she was thorough on where everything was at and time breakfast was served. Just didnt give mych direction to my room or parking options. Had to ask for that info which honestly is no biggie. The room was spacious and clean. There were plenty of towels which were good size and higher end quality wise compared to some other places. My room had two king beds, i slept in them both and slept amazingly sound both nights. Both were more on the soft side, cozy. I have med to firm bed at home and still slept well no pain in the back so it was a nice change. They had the tv greeting me by name left on and the hood light in the kitchen was on which i thought was nice not to have to fumble around for light. Everything was pleasant. Sizzler and think it was jack in the box in the same parking lot and many other great places for food and cocktails close by. The gym was very nice and open 24 hrs. There was set of four dinner plates, water glasses, coffee cups etc. Plus basic pot and pan for cooking a few utentiIs. I had two beds and i tried both.
Think i covered it all. Nuce clean place wuth good service and awesome breakfast i didnt eat it but it smelled and looked pretty delicious for hotel breakfast a lot of choices and i regretfully had to pass due to other plans with family. I would return again if it fits into my plans next visit

Self

10/10

Exceptional

28 Jun 2025

HUA

Excellent service! Nice hotel!

Leisure Family

10/10

Exceptional

22 Jun 2025

Rafael

Best Receptionist

Our receptionist was amazing! She was kind, quick, and helped us out when we requested it. I would definitely recommend the place for the excellent customer service that goes above and beyond, and for providing a wonderful space to enjoy our time while visiting.

Friends_and_family Family

10/10

Exceptional

28 May 2025

Jalia

Great place… great breakfast

Leisure Family

10/10

Exceptional

06 May 2025

Nina

Very clean and nicely updated.

10/10

Exceptional

13 Apr 2025

Rebecca

Very clean and breakfast was fully stocked.

Business_and_leisure Family

6/10

Pleasant

06 Jan 2025

Jalil

There suppose to be a sofa bed in the room but there was none. Also, the breakfast food quality is low.

Business Family

10/10

Exceptional

22 Dec 2024

rice

Close to shopping and Restaurant.

Leisure Family_with_children

10/10

Exceptional

09 Dec 2024

Tamara

49ers game

Come in for the weekend for a 49ers game. The hotel management was super friendly when we arrived, and gave my wife a gift at check in. Room was clean, comfy and very nice. Walking distance to alot of things. The walk to levi's is a little far. We took a pedicab back and cost us 120.

Partner

6/10

Pleasant

17 Nov 2024

SCOTT

Water not very hot in shower. Lukewarm at best. Dim lights in bathroom.

Business_and_leisure Family

10/10

Exceptional

11 Nov 2024

Christian

Great place 👍

Leisure Family_with_children

10/10

Exceptional

29 Oct 2024

Tony

Good

Business Family

8/10

Excellent

27 Oct 2024

Yan

Good

Leisure

8/10

Excellent

12 Oct 2024

Andrea

Our stay was excellent. Property and room were clean. Spacious two bedroom suite was perfect for our family. Location convenient, we walked to Levi stadium! Only complaint was furniture in living room was uncomfortable. It was modern and looked great, but couch and chairs were very uncomfortable to relax in after a full day at the game and walking. Would definitely stay here again though.

Leisure Family

10/10

Exceptional

06 Oct 2024

Che

free breakfast,plenty of parking places

Leisure Self

8/10

Excellent

11 Aug 2024

Siva

First time here and kids loved it. Property was clean and the staff were friendly. Overall stay went smooth and accomadations were met. Would definitely book a stay here again if visiting the area.

Leisure Family_with_children

10/10

Exceptional

08 Jul 2024

Kayoko

Safe and quite area, room was clean and very nice, new furniture, good value

Leisure Family

8/10

Excellent

05 Jul 2024

SUDARSHAN

Nice spacious rooms , comfortable bed and pillows
Bathroom and Toilet area very small and dark lighting
Breakfast item choices quite limited
It may be for safety , but it was odd that the check in staff although very nice and courteous noted down the name of each and every occupant on our party of 6 people with 3 rooms
Having said that overall a nice stay

Leisure Family

10/10

Exceptional

03 Jul 2024

Andres l

Great place to stay for event at Levi’s

Leisure Family

10/10

Exceptional

28 May 2024

Yuhui

Has Jack in box and McDonald's in walk distance, it's great for meal if you don't like drive out just for dinner. Also has full kitchen in room even include a mini ranger. Forks, knives, dishes are in drawers. Very nice, will back again if I will visit San Jose in future.

Family_with_children

10/10

Exceptional

20 May 2024

Wendy

So easy to check in, very nice staff. Loved the small gift in check in. Rooms were large.

Partner

10/10

Exceptional

28 Feb 2024

Michelle

Highly recommended

Very spacious with two private bedrooms and two bathrooms, perfect for a family stay. And the kitchen with all the extras was perfect!

Friends_and_family Family

10/10

Exceptional

20 Feb 2024

Janice

Spacious

Great location! Front desk was friendly & she greeted us with a welcoming gift (water & popcorn). The room was spacious,
stylish & looks like a new paint job. Sizzlers & Jack in the Box in the same parking lot which is nice. We walked across the street & had dinner at Eureka. Then went to Whole Foods to get some drinks & snacks for our room. Very convenient. Free parking & continental breakfast was a plus. We took an 11 minute Lyft ride to The SAP Center. Would definitely stay here again.

10/10

Exceptional

21 Jan 2024

Anthony

The whole stay was great! Clean the staff went above and beyond. Only issue i has was the tube when i took a shower i almost slip in the shower the bottom was slippery and i almost fell, but overall amazing!

Leisure Family

10/10

Exceptional

14 Dec 2023

Briana

Nice place for families.

Good for a family of five where kids want their own space and two bathrooms is helpful. Breakfast was just ok but free.

Friends_and_family Family

8/10

Excellent

16 Oct 2023

Josephine

Front desk was super friendly and helpful. Great customer service!

Leisure Partner

10/10

Exceptional

17 Sep 2023

Devik

I had absolutely no issues whatsoever at this lovely property. If there was one tiny thing, which barely warrants a mention, was that the woman tasked with watching the front desk overnight seem to be a little bit short with the guests. Perhaps she was just having a day.

Leisure Partner

10/10

Exceptional

12 Sep 2023

Carmen

We like that the hotel was only 5 minutes to Great America, Winchester house , Apple. Com and 40 minutes to San Francisco. A perfect location to stay.

Leisure Family

10/10

Exceptional

07 Aug 2023

Anthony

Friendly staff, nice room. Do suggest checking pillow cases for cleanliness. Would stay here again.

Leisure Family

8/10

Excellent

05 Aug 2023

Ninette

2nd time we stay here, Front Desk lady Ruby is very friendly and helpful. 2 bdr suites are amazing a bit outdated but very clean. Only thing missing is a pool. Used to stay at the Embassy suites next door, never again.
I definitely recommend this hotel!!

Leisure Family

10/10

Exceptional

05 Jul 2023

Ninette

Loved our 2 bedroom suites nice and clean a little bit outdated, will stay there again.

Leisure Family

10/10

Exceptional

04 Jun 2023

Romeo

The property was very clean and their staff was very professional.

Leisure Family

8/10

Excellent

03 May 2023

Cecil

Perfect except...

The stay was great, room was beautiful and perfectly sized (2 bedroom). I did unfortunately see a bug. I reported it to the lady at the front desk

Friends_and_family Family

10/10

Exceptional

25 Apr 2023

Judy

Good place to stay

Good place. Felt safe. Close to food places. Close to Hwy. would stay again.

Business

10/10

Exceptional

26 Feb 2023

Jon

Everything was very clean and the staff was friendly! The room was comfortable and breakfast was pretty good. The person cleaning rooms in the morning was playing her music pretty loudly and singing with it. I’m glad she was in a good mood, but my wife needed to sleep and it kept waking her up.

Leisure Partner

10/10

Exceptional

15 Jan 2023

Ricardo

Very pleased with our stay , friendly staff , spotless rooms . Very Spacious and suites are fully stocked we are so happy we decided to stay here .
We will be back .

Leisure Family

10/10

Exceptional

26 Sep 2022

celine

Clean, quiet and convenient

Very clean, quiet and convenient. Breakfast was good, with a good variety. Staff was friendly. Love that the TVs connect to streaming services. Definitely recommend. Thank you!

Friends_and_family Family

8/10

Excellent

31 Jul 2022

Kathrin

Overall good stay

It was really nice
Breakfast was great
The only thing we didn’t like that there was not extra bedding for the third person
Only a pillow and a fleece blanket but no bedsheets for the mattress and no cover for the blanket

Friends_and_family Family

10/10

Exceptional

27 Jun 2022

Jenelle

loved this place! will stay again.

Leisure Partner

10/10

Exceptional

04 Feb 2022

RENEE

Bed was super comfortable. Coffee/tea/hot chocolate was always available in the lobby area. Breakfast (hot and cold items) was very good with very clean and comfortable area to eat in. Room was very well maintained. Kitchenette was well stocked with utensils, plates and cooking items. Staff was very nice. Would definitely stay again.

Leisure Partner

10/10

Exceptional

29 Jan 2022

Natalie

We are local and stayed here while our carpet and kitchen were being re-done in our apartment. As a family who has vacationed alot and has stayed at many hotels, this one is in our top 3, no lies!

The hotel itself is up is up-to-date, fully furnished, staff was very nice and helpful, we got breakfast 2/4 days we were there, good decent hot and cold breakfast. They have snacks and drinks to purchase in the lobby 24/7, we had a kitchenette in our room with all the items we needed for cooking! Amazing! They have complimentary full size shampoo, conditioner, and body wash. The room itself was really nice! Ive seen some awful hotels rooms, and this one was not one of them, lol. Super clean, no cracked, chipped or peeling paint, furniture and beds were comfortable! I can go on and on, but over all i give it a 10/10. The only \"con\" to the hotel was the tv, was a bit small, but we managed :)

Leisure Family_with_children

10/10

Exceptional

14 Jan 2022

Annette

Would stay here again.

The place was very clean. The room was like a little apartment it had everything we needed and more. Everything was clean including the microwave! Eateries we’re near by too!

Partner

10/10

Exceptional

28 Dec 2021

Olivia

The perfect stay

Everyone was great

Friends_and_family Family

10/10

Exceptional

29 Nov 2021

Baby

I recommend this hotel. Beautiful and clean. They gave me the room I want when I stayed that night. My experienced overall I gave 5 star.

Friends_and_family Family

10/10

Exceptional

26 Oct 2021

Paula

This hotel is easy to get to, and under 2 miles to Levi Stadium and Great America without parking or internet daily charges. Next to restaurants, Whole Foods is not far. Friendly staff and good Covid protocols.

Leisure Family

10/10

Exceptional

26 Oct 2021

Jacqueline

Easy check-in, love the cleanliness of the suite.

Leisure Family

10/10

Exceptional

03 Aug 2021

Natalya

Above and beyond

Everything was exceptional! I am so much impressed! Clean, well organized 2 bedroom suite with well stocked kitchen, great storage in bedrooms and all you need away from home well thought through. Nice continental breakfast. Very attentive staff made you feel at home. Exceeded my expectations!

Business

10/10

Exceptional

18 Jul 2021

Alan

Nice hotel

It is a very clean and nice hotel in a super location. The breakfast was not as robust as I would like.

Friends_and_family Family

10/10

Exceptional

09 Jul 2021

Jennifer

Large rooms with a kitchen

Lovely hotel located in a nice, quiet area. Large, comfortable rooms with a kitchen. Friendly staff and gym on-site. Walking distance to grocery store and restaurants.

Partner

10/10

Exceptional

02 Jul 2021

Verified traveler

The hotel has an indoor garage on the 1st floor. Due to Covid-19, breakfast is served by staff. Although variations are limited, I was satisfied with the menu.

Business Self

10/10

Exceptional

22 Jun 2021

Verified traveler

Fine place to stay for 3 days. Service was great, staff were friendly, the accommodations perfect.

Business_and_leisure Partner

10/10

Exceptional

22 May 2021

Verified traveler

The full kitchen was the most helpful.
Kind, helpful staff.

Business_and_leisure Family

10/10

Exceptional

10 May 2021

Verified traveler

My stay at Towne Place was awesome, we are extremely happy with service here and the front desk staff is awesome 👏👏 thank you.

Business_and_leisure Family_with_children

10/10

Exceptional

07 May 2021

Verified traveler

The property is well maintained, and friendly staff.
The suite is very spacious, and offers all the functions a home away from home needs. Will be looking for TownePlace Suites when we have travel needs in the future.

Leisure Family_with_children

10/10

Exceptional

22 Apr 2021

Verified traveler

Awesome stay at the Towne place suites. Thanks for the great hospitality. 😊

Business_and_leisure Family

10/10

Exceptional

05 Apr 2021

Verified traveler

Room was very nice. Kitchen equipments are enough to stay a week.

Friends_and_family Family

10/10

Exceptional

01 Apr 2021

Verified traveler

Top-notch ‘extended-stay’ theme hotel

Leisure Family

10/10

Exceptional

30 Mar 2021

Verified traveler

Clean, new, prompt and 24-7 service, a little food mart and convenience mart-like area in lobby. Non-smoking, quiet. Well-maintained. Reasonable cost. Able to maintain privacy. Onsite covered parking.

Leisure Self

10/10

Exceptional

04 Jan 2021

Robert

Friendly stay

Person at the front desk was friendly and helpful. Room was clean.

Business

10/10

Exceptional

25 Oct 2020

Luanne

Will stay again.

Our stay started with two very friendly front desk people. Our room was perfect, just as it had been described. I would absolutely stay there again.

Friends_and_family Friends

10/10

Exceptional

31 Aug 2020

Maria

Very clean, excellent location, no contact check in and check out. Access to washer and dryer. I will certainly stay here again!!!!

Friends_and_family Family_with_children

10/10

Exceptional

28 Aug 2020

Robert

Made our Fire Evacuation stay as good as possible.

Front desk staff were friendly and very helpful. Electric Vehicle chargers were an unexpected bonus. It’s too bad the EV parking spaces are not labeled with signage to discourage gas cars from parking in them and blocking access to the EVSE chargers at times.

Partner

2/10

Poor

27 Aug 2020

Cristina

I am so upset with my treatment from hotel staff, Juan, and the hotel manager. I was accused of smoking in the room and charged for it. I called to tell them I never smoked in the room and I was called a liar. They kept saying we smelled smoke so you must have. They were extremely rude. As I continued defending myself I felt helpless because it seemed like they can say whatever they want and just charge you.
I was told someone would call me back as they tried to rush me off the phone, but no one did. I called to speak to the manager in the morning and she was even worse. She said \"I've been in the hotel business for a long time and I am good at my job. I will return your money on one condition... If you never come to my hotel again\" I was appalled because she is trying to ban me from a hotel for something I did not even do! she said I'm accusing her of lying too because she smelled smoke in the hallway. If you smelled smoke that's fine but you didn't smell it from me. I don't want to make this a race thing, but I can't help but wonder if my brown skin is a factor. Did they feel because I am black they could treat me with such poor customer service.
They were mistaken and instead of a genuine apology the manager said \"I'm sorry you feel that way\" then she tried to ban me from the hotel. I can't imagine why I would want to go back to that hotel after being treated like crap, but I will not have my choice taken away from me.

Friends_and_family Family

2/10

Poor

21 Jun 2020

Trinity

Each employee had different rules and half the time the weren’t wearing mask. They have nothing better to do but watch your every move. See if you stay be ready for them to invade you privacy and also they do not do daily housekeeping. The employees were also VERY RUDE and had NO RESPECT. So if I where you I would look into another suite.

Friends_and_family Family_with_children

10/10

Exceptional

08 Mar 2020

Pat

Property is new. Room is modern. Bed is comfortable. Very clean.

Friends_and_family Partner

10/10

Exceptional

29 Feb 2020

Verified traveler

Very clean, quiet room. Got this room at a veey good price and it had a full kitchen.

Friends_and_family Partner

10/10

Exceptional

21 Jan 2020

Verified traveler

Fast check in, friendly service, clean rooms.

Good water pressure, hair dryer and a soft bed.

Tesla chargers didn't work (So get that working please) but it wasn't advertised so no negative points for that.

Ample parking, free wifi. Would stay here again for sure

Leisure Partner

10/10

Exceptional

03 Jan 2020

Verified traveler

The hotel was not too crowded even over the holiday and for the first time the EV chargers weren’t blocked.

All else’s was good, however, the staff seemed very insistent on changing the room early in the morning. This led to a few awkward moments where I had to shout from the bathroom that I was still in the room. The “do not disturb” cards were missing.

Friends_and_family Friends

10/10

Exceptional

22 Dec 2019

Emily

We were in town for the 49ers game and this was the perfect hotel. The location is very close to the stadium and the hotel room was wonderful. Super clean and spacious. We also liked having the kitchenette for snacks. I would for sure book this hotel again.

Partner

10/10

Exceptional

26 Nov 2019

Carol

Very organized room, storage for everything! One of the nicest rooms ever!

Partner

10/10

Exceptional

26 Nov 2019

Verified traveler

Clean, practical room. Great location and helpful staff.

Leisure Family

10/10

Exceptional

01 Nov 2019

Verified traveler

Returning customer

My was amazing. Room was clean and had all the essentials i needed. Service was also great and staff were very friendly. Definitely coming back to this hotel.

Partner

10/10

Exceptional

22 Oct 2019

Paul

Very Pleasant Stay

Clean and comfortable with a better than average continental breakfast included. Would have no hesitation staying there again. They have charging stations available to guests with electric cars, an added plus.

Partner

8/10

Excellent

24 Sep 2019

CW

The staff at the hotel was very friendly and extremely helpful, recommending great places to spend time and the easiest route to the stadium for the Niners game (an easy 2mi walk). The rooms were clean and well stocked. My only issue is that the person above me would not stop stomping and slamming doors at ALL HOURS - day and night. I've never called to complain, but I did twice on this stay and it seemed to just get worse. I wasn't offered another room or anything. All things considered, I'd stay again. Also, thank you to the wonderful lady on the cleaning staff for catching me on my way out because I'd forgotten my ear buds!

Business_and_leisure Self

10/10

Exceptional

12 Aug 2019

Travis

Vegas quality for half the price!! Amazing!

Absolutely amazing!! I wouldn't stay in a different hotel if I was in this area. It's not even a hotel. It's a small condo. I can't even describe how great this property is! Best part of my trip! The bed was amazing to top it all off.

Family

10/10

Exceptional

12 Aug 2019

Julia

More than our money’s worth

Headed to see our Cowboys play and were THRILLED with our room ... Never expected room would be this great!

Family

10/10

Exceptional

18 Apr 2019

Verified traveler

The hotel location is very convenient. The front desk is very friendly and the hotel room is clean/spacious/comfortable. I really enjoyed my stay at this hotel.

Business Self

10/10

Exceptional

09 Jan 2019

Sharon

Great!

Had a great experience here and great location! Their breakfast(included) was really good and if ever near that part again, will not hesitate in staying here!!!!!

Family

10/10

Exceptional

02 Jan 2019

Verified traveler

Easy to finf. Just off 101 hwy. Wholedood across the street.

Friends_and_family Family

8/10

Excellent

19 Dec 2018

YI HSUN

The hotel is located in a convenience area, quiet and peace. Front desk is very friendly and helpful. The only thing I would like to say is the breakfast buffet are the same over my stay. I got a little bit tired of it.

10/10

Exceptional

07 Nov 2018

Jenalyn

Staff was very accommodating and rooms where clean.

10/10

Exceptional

17 Sep 2018

RyanR

Extremely friendly staff, great location, and amazing rooms. It really doesn’t get any better than that!

10/10

Exceptional

31 Aug 2018

Andrea T.

Super clean, great value

Very clean, spacious facility. Kids loved making waffles at the complimentary breakfast. Only drawback was no pool. But we were able to check in early, very friendly staff.

10/10

Exceptional

27 Aug 2018

Verified traveler

Family update

My stay was very good room was very comfortable everything work it was nice and quiet. I needed to read innergize perfect place to do that

Family

10/10

Exceptional

29 May 2018

Terra

The two front desk ladies and guy were AMAZING!! Sweet, friendly, helpful! It was my husband's 40th birthday and the staff purchased him cupcakes and a card. It was awesome! I can't wait to stay there again!

10/10

Exceptional

28 May 2018

Diane

Graduation at SJSU

Great value and space for families.

Family

2/10

Poor

15 May 2018

Louchee

DO NOT STAY HERE- THEY ARE NOT PET FRIENDLY!!!

I was excited and looked forward to staying here. I had initially booked this location due to the proximity to the Levi Stadium and their supposed \"pet friendly\" policy. They did not state clearly under their pet policy that there was going to be a fee or how much the fee was going to be. The Avatar, which is a better hotel and closer to the stadium was listed at $274 a night and the Town Place was listed at $240. I decided to stay at the Town Place, although the Avatar had better reviews and was closer to the Stadium because I thought I was getting a better deal. I was so wrong! I arrived with my dog and no one said anything until about an hour later after I had settled down that theres a pet fee! I was charged $150!! for PET FEE! Not only do they have false advertising on their site--- their charge is ridiculously crazy! How do you charge more than half of your hotel room for a 5lbs maltese??!! I end up paying $340 for my stay at the Towne Place when I could've booked the Avatar, who does not charge any pet fees for $274. WAY to ruin my first experience here. I will never stay here again! Take your service else where! Pay the $30 at Avatar instead of staying at this piece of crap place!!

Family