Extended Stay America - San Jose

Extended Stay America - San Jose - Sunnyvale

United States , San Jose - Silicon Valley - CA
SUNNYVALE , 1255 Orleans Dr
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100 reviews shown

6/10

Pleasant

16 Feb 2026

Madhu Sudan

Bathtub not clean

Business_and_leisure Partner

10/10

Exceptional

09 Feb 2026

Joseph

The room perfect the staff was hella cool

Leisure Family

10/10

Exceptional

20 Jan 2026

Kat

Awesome. Will come back

Leisure Family

10/10

Exceptional

20 Jan 2026

Kat

Staff was super awesome and very helpful, the rooms were very nice very clean, love the kitchenette. The whole place was quiet no noisey neighbors. Love the location too its off the beaten path. Definitely stay here again

Business Family

8/10

Excellent

15 Jan 2026

Jung

Very limited breakfast menu

Family

2/10

Poor

05 Jan 2026

Tara

Room needs to be cleaned and upgraded. The room had a bad odor and we had to try to air out the room with the door open.
Took about 10 minutes with running the bathtub before we were able to get hot water for a shower.

2/10

Poor

05 Jan 2026

Jennifer

Unfortunately, this was the worst uncleanly place i have ever stayed. It appeared that the room had not really been cleaned. There was toenails on the floor. I made the mistake of looking behind the roll away beds and found cookies, grime, and bottles piled underneath. There was sand all in one of the beds for some reason. I had to go to target and buy new sheets to sleep on because i was worried about the cleanliness of the bed. The bathroom fan did not work so theres of course mold growing in the bathroom. The cherry on top was the second/ final night of staying there in the middle of the night it was raining, and there was a leaking hole in the ceiling so the floor was completely wet! Upon checking out i went to the desk to complain about the room and was greeted to a note saying they were away and would return. After 10 minutes of waiting for no one i left. I have never felt so uncomfortable staying somewhere and wish i had left the minute i walked in but others in the group did not want to hassle finding a new hotel. I will never return to an extended stay if this is what they offer. I really hope they make some changes here for others well being.

Leisure Friends

10/10

Exceptional

04 Jan 2026

Mikhail

Staff was friendly and attended to our needs. Thank you!

Partner

6/10

Pleasant

04 Jan 2026

urmila

Room and bathroom not clean

4/10

Poor

04 Jan 2026

Manuel

The room felt some kind uncomfortable likenit hasnt been cleaning properly. The shower around the bath on top was dirty look like mold around. Outside the parking lot trash cans over fill of trash.

Leisure Family

8/10

Excellent

04 Jan 2026

Nagaraj

Good for the price

8/10

Excellent

03 Jan 2026

Elizabeth S

Service was good not great. Ask for a mattress for a pull out sofa bed but was not provided one. Was given a small refund for the inconvenience.

Leisure Family

8/10

Excellent

02 Jan 2026

Isabelle

Room was clean and bed was comfortable. A few minor issues. But overall great room and experience.
It doesn’t come with shampoo or conditioner, and the kitchen doesn’t come with any plates or utensils. But has a stove, a fridge and microwave.

Leisure Friends

2/10

Poor

30 Dec 2025

Jennifer

There was garbage EVERYWHERE. Each trash can was also beyond over flowing. The “free breakfast” is not a free breakfast, they have muffins in the main office on a small tiny shelf, that’s it. Very disappointing. The left dishes all over the floors. The room looked clean but had a terrible smell to it. Wish I could upload all the photos showing how dirty this place is.

Leisure Partner

2/10

Poor

29 Dec 2025

Omar

Our bathroom was so dirty. We had urine on the floor of the bathroom.
I was so disgusted

2/10

Poor

24 Dec 2025

Wasim

The room was clean but had Roaches, ants, spyder also no wifi. Terrible wifi disconnects every 5 sec and doesnt connect.
No help from front desk. Old rooms but the place was quite and safe.
Need to address issue with wifi seriously and active staff for quick action.

Business

4/10

Poor

23 Dec 2025

urmila

Room and bathroom dirty

Business_and_leisure Partner

10/10

Exceptional

22 Dec 2025

Christie

The staff were helpful and friendly. Parking was easy and room had ample towels. I would definitely return to this hotel.

Business Self

4/10

Poor

21 Dec 2025

Ralph

Room need to be a little updated & maintenance there was a clogged bathroom sink, holes in walls, few other things. Otherwise rest of the room & outside area was clean.

Leisure Partner

8/10

Excellent

20 Dec 2025

Maritza

Good

2/10

Poor

15 Dec 2025

Kenny

Terrible customer service very rude, room was dirty had ants inside microwave, key didn't work got locked out for 20mins just a horrible experience

Partner

10/10

Exceptional

15 Dec 2025

Ludy

The air vents were dirty. The water made a lot of noise as if it was going to blow up. The remote control was not working. The carpet was stained. The rooms look like they need a touch up on the paint and utilities. Not a good place to stay. I’ve stayed in better Extended Stay than this one. Very disappointed.

Leisure Family

4/10

Poor

14 Dec 2025

Gautam

The rooms are not maintained, the stove top were all rusted and dirty and so was the fridge. The rooms are very small and def. not built for extended stay as the name says. Thankfully we only had to bear it for 2 nights. Bathroom was fine.

Despite being mentioned in the description \"a fully equipped kitchen\", there was absolutely nothing. You have to go and collect and the dishes are given in an open tray (pathetic).

2/5 at best

Business_and_leisure Partner

8/10

Excellent

05 Dec 2025

Richard

Clean Room

Self

6/10

Pleasant

01 Dec 2025

Jammie

the room was in alright condition. the bathroom faucet was loose and there was a slight smell of chemical cleaning products.

Leisure Pet

8/10

Excellent

30 Nov 2025

urmila

Room and bathe tub was dirty and there were small flies. So please clean and disinfect room before guest check in! Thank you

Business_and_leisure Partner

4/10

Poor

30 Nov 2025

Yolanda

Toilet did not flush properly and sofa bed was filthy. The cleanliness in the restroom was not to par. It be nice you offered shower gel and clothes hangers.

Business_and_leisure Family

2/10

Poor

27 Nov 2025

Hisham

Filthy and dirty a lot of insects and electric wires exposed may lead to fire stay away please

8/10

Excellent

25 Nov 2025

Max

Easy to access from light rail. Nice to have a kitchen but the hotel should provide utensils and cookware in every room, not just have a few available from the front desk.

Self

4/10

Poor

14 Nov 2025

Jan

You getting what are you paying for ….
The free breakfast was more like a snack than a breakfast. Sad !! There was trash piled up all over the premises. And I don’t know what is happening in one of the room, but there was so many flies everywhere by the window it was gross and alarming….!!

Leisure Partner

2/10

Poor

12 Nov 2025

Tommy

Very loud, very dirty, sink didn’t drain, and keycards stopped working constantly

4/10

Poor

11 Nov 2025

urmila

Room was dirty

Business_and_leisure Self

8/10

Excellent

10 Nov 2025

Vanessa

Stayed the night to watch a 49er game. It was fine.

8/10

Excellent

10 Nov 2025

Molly

It was quiet. Great coffee!

Business Self

4/10

Poor

10 Nov 2025

Natalee

The room had food on the ground and ants in the refrigerator. It got all over our food and there was no place to go get food around there. Hot water was supposed to be in one of the just they put coffee in it I told them and the hot water came out brown still. It was aweful

Friends_and_family Family

2/10

Poor

10 Nov 2025

Nicole

Worst stay of my life. We checked in for a Niners game saturday afternoon. The first room we got was disgusting like it had not even been serviced. There was gum on the wall next to the bed. A spider crawling from underneath the stove and a dead spider on the floor of the kitchen too, the floor it self was so dirty you could see where stuff was spilled. When I picked up the phone to call front desk, the freakin phone in the room wasnt even connected. Once I finally got a hold of front desk with my cell phone she gladly gave us another room. The next room was still ran down but no spiders or gum on the wall. This place is defintely out dated. Extended stays usually have their rooms furnished these one unfortunately are not, upon request you can receive stuff to furnish the kitchen. We called front desk about 10pm and no one answered so we walked down there to ask for plates and silverware. Which to our surprise were scarce. The guy at the front desk went to the back and shuffled through dishes he then hands us a few things no cutlery or pans. All those dishes were dirty as well. If
you guys are wanting a room with an oven and dish washer, it aint this place. Our fridge never got cold enough to chill anything. Our AC looked like it had old blood on it. The lack of attention when cleaning is the number one reason we will never return to this place. I spilled water on the floor and when I wiped it up, my napkin was covered in dirt. SAVE YOUR MONEY & GO STAY SOME WHERE ELSE!

Partner

6/10

Pleasant

06 Nov 2025

soren

Small room. Factually \"functional\" with a bed, bathroom, tv and mini kitchenette. But very small spaces for one and too cramped when both of us were there, so it made it all less usable. Plus, Tv had limited channels or options. Location is pretty but limited roads to access.

Business Partner

4/10

Poor

04 Nov 2025

Leonor

The photo on the room were very appealing but the actual room didn’t match what was show online. The view was awful, and the breakfast turned out to be just a simple continental option instead of a full breakfast as advertised.

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Steve

Friendly courteous

Partner

10/10

Exceptional

01 Nov 2025

Megan

Staff were friendly, room was fine. Great for the price.

2/10

Poor

28 Oct 2025

Ana

there were roaches and ants in the rooms - staff didn't seem to want to help eliminate and clean properly - DON'T STAY AT THIS PROPERTY!!!!!!

10/10

Exceptional

21 Oct 2025

Christopher

Quiet

2/10

Poor

18 Oct 2025

Joey

They only clean the rooms once a week. I asked the front desk for dishes 3 days in row and they never brought them. I definitely wouldn’t stay there again. Lots of much better hotels in the area for the same price.

2/10

Poor

15 Oct 2025

Richard

Misleading - Buy Trip Insurance

No coffee maker has to be asked for. You won't know that i till you get to the room and see the cardboard.
Bath tub will not bold water, take a flat drain plug or get one at hardware store. The drain lock has been removed.
Internet will not work on non browser devices. Air gap under door.
There is no do not disturb on any door.
Housekeeping could not speak English.
Bkfst Gnola bars

Business

10/10

Exceptional

11 Oct 2025

jonathan

Clean room

Business Family

10/10

Exceptional

11 Oct 2025

jonathan

Clean room

10/10

Exceptional

11 Oct 2025

Andrew

Friendly staff. Stayed here to go to the 49ers game. It was perfect

4/10

Poor

05 Oct 2025

Darren

Under bed was filthy. Struggled to check out at 5am even though paid in full

Business

6/10

Pleasant

30 Sep 2025

Valerie

Shower head was way too high and splattered waiter every where. Had to shower holding the shower head in our hands during the entire shower. Doors and remotes were sticky. There was hair in the refrigerator. Entry way into rooms were filthy! Plants in front of rooms were completely dead. We will not be staying here again and would not recommend this place for anyone to stay in.

Leisure Friends

2/10

Poor

29 Sep 2025

Octavio

In room # 111 when I checked in we got there and we were getting ready to head out and stated smelling a bad odor like Mildew and Old smoke trapped. We left the hotel and came back around 2am and the smell was so bad I had to step out multiple times making my head and stomach hurt I told the after hour guy and he went to check the smell too and I was trying to move rooms and he said sorry system is down and he just brought me Fabreeze. I told the person in the front in the morning and returned the fabreeze and all she said she will let the manager know. I was trying to pack my car as quick as possible because I couldn’t handle that smell it was making feel sick.

Partner

2/10

Poor

22 Sep 2025

Brenda

They gave us a dirty room it smelled so bad ! There were dirty used Qtips on the counter. Dirty towels on the floor, the bed was a mess of course because it was used. Then I called the front desk and all they said was sorry wrong room and gave us a new room. When entering the new room there were ants in the bath tub and on the ceiling it looked like they tried spraying the ants and just left them there. The tub looked disgusting. Everything about this stay was so Un sanitized !!!! Will never be staying there again

Leisure Partner

10/10

Exceptional

21 Sep 2025

Jessica

You get what they say online

Leisure Self

2/10

Poor

20 Sep 2025

John

Smoked in room. AC compress was failing with high pitched sounds on decompression. Gross

Business

10/10

Exceptional

03 Sep 2025

Felipe

Nice clean and quiet

4/10

Poor

29 Aug 2025

Omar Jr

Dirty room and rude staff

2/10

Poor

26 Aug 2025

Maria

First and last time I stayed at an extended stay

Leisure Partner

6/10

Pleasant

24 Aug 2025

Mario

Just the small of the room and the cabinet are broken.

Friends_and_family Friends

8/10

Excellent

22 Aug 2025

Jeffrey

It was my second time staying at this place. Price was reasonable.

2/10

Poor

15 Aug 2025

Laura

DO NOT RECOMMEND

Towels because I had to mop the floor. These photos below just a highlight of the disgusting room. First room had blood on couch and dirty sheets.

4/10

Poor

14 Aug 2025

Fernando

Rooms were not ready at check-in. Half the lights in the room did not work.

Friends_and_family Friends

6/10

Pleasant

13 Aug 2025

Geetha

The stairs were dirty, the paint needed to be done, it says kitchen utensils need to be ordered, which I received only after several visits to the reception!

Business Self

4/10

Poor

12 Aug 2025

preston

I arrived for a weekend event and was very disappointed with the room. The room just felt very uncleanly and not welcoming. The carpets were stained and dirty, hair in the bed and restroom around the sink and in the bath tub and not the best customer service from the front desk. All-in-all, if you’re in a pinch and need somewhere to crash it wouldn’t be the worst options but I definitely couldn’t see myself staying there again unfortunately.

6/10

Pleasant

10 Aug 2025

Joshua

The stay was quick and fast check in, the ladies in the front desk very nice and helpful. When we got to the room in the restroom, there was hair all over the shower. There was a bandaid stuck on the shower wall, we also found a flossing pick on the floor by the beds. It was just poorly cleaned the room. I gave 3 stars because the its was smooth and staff was friendly but the room was very disappointing.

Leisure Family_with_children

2/10

Poor

09 Aug 2025

Shaoyi

Arrived at property at night but No staff showing at front desk after calling emergency phone at front door or phone number left on Expedia. And Expedia doesn’t give option to start a refund.

Business Self

4/10

Poor

07 Aug 2025

stephanie

it was in the middle of nowhere

Leisure Partner

2/10

Poor

04 Aug 2025

Verified traveler

I got there before check in and was told to go back. That’s fine. I knew it was a slim chance to check in. When I came back to check in, I had to wait such a long time. They definitely were not prepared for the amount of stays. Several guests had to wait due to no rooms available. I finally get my room. While I’m u loading there were a group of guys fighting (literally) in the parking lot. From the looks of it, they have long term guests that stay here. My key stopped working. Waited over an hour to get the fixed. Our restroom was leaking water from somewhere. Floor was all wet. The floor in the room was definitely not cleaned. Very unfortunate stay for my friends and I.

Friends_and_family Friends

6/10

Pleasant

04 Aug 2025

Connie

Front desk was not prepared for volume of guest at check in. Spent an hour in line at check in just to be told our room wasn’t ready after our long day of travel.

Leisure Partner

2/10

Poor

03 Aug 2025

Mercedes

When I purchased a room at Extended Stay America Suites San Jose Sunnyvale for a very special trip, I thought with the word Suites in the name meant that it would be a little more updated and well tended, but that's not what I got. The check in was just over an hour long with one employee and one manager clicking his pen in the back (we could hear it) and when I arrived only 4-5 people to be checked in. The lady who checked us in answered her cell phone and left the room for over 5 minutes in the middle of a check in, and was texting in between customers waiting on their cards to clear and computer to load. I was booked for a queen bed, it was definitely a full as I own a queen so I could tell. The room was bare without even shampoo or a coffee maker, you had to order them at the front desk, and after check-in this DID NOT seem promising, so I didn't even bother.

In the end, if you want a suite-like room with a kitchen that feels home-ish for the night, this is not the place for you. I would compare this place to be more like a Motel 6, but those are almost better, at least you have a coffee machine option in your room before arrival and half the price if not more than that!. Sorry to be rude I am just VERY disappointed with what I paid for the room it was definitely NOT a suite.

-Mercedes

Leisure Family

4/10

Poor

03 Aug 2025

Marchelle

Keep expectations low

Very dumpy place, especially for the price. The whole place has a very bad odor. Room was dirty and dingy and poorly maintained. Very, very slow check in process, waited a very long time. The employee checking in guests at counter was left with no help, clearly overwhelmed and stuck with a very long line full of irritated people. Each check in took a long time. Other employees came up to counter but did not assist. Mattress was very old and saggy especially on one side.

Friends_and_family Family

2/10

Poor

03 Aug 2025

Devon

Check in took over an hour in line. Rooms were dirty .

Leisure Friends

2/10

Poor

02 Aug 2025

Jocelyn

Smelled so bad and sheets had stains. Just dirty

8/10

Excellent

02 Aug 2025

albert

Very clean and quiet

Leisure Family

6/10

Pleasant

29 Jul 2025

Zheyang

some guests living next door banged the shared wall during wired time and kate nighs.I believe adults can guess what they were doing. It's annoying and interrupted my sleep

Business Self

2/10

Poor

27 Jul 2025

Daniel

Pretty filthy room and among one of the worst that I’ve ever seen:
Within an hour of checking in we saw a roach and a bunch of gnats.

The room also had a weird odor.

When I got into my bed for the night there was a dried booger.

The sink had pubic hair in it when we first stepped into it too.

We booked two nights and decided to leave the serving night instead of checking out in the morning due to how repulsed we were.

Leisure Friends

10/10

Exceptional

26 Jul 2025

Jaime

Yes

10/10

Exceptional

16 Jul 2025

Alex

Everything was good

4/10

Poor

15 Jul 2025

Russell

Don't go if you have a choice

Smelled of a combination of skunk and mildew. Sheets had old stains.

Business

6/10

Pleasant

12 Jul 2025

Madhusudan

Nice play for stay

Self

8/10

Excellent

06 Jul 2025

Manuel

The property was alright, nothing extraordinary. A decent stay for short term trips. Free breakfast and coffee is always good.

10/10

Exceptional

02 Jul 2025

Verified traveler

Awesome

It was a one night stay. I stayed because I went to a concert at the Levi. It was a nice place. Had no issues.

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

Tina

Thank you

Leisure Partner

6/10

Pleasant

27 Jun 2025

Daniel

Needs remodeling and no shampoo or conditioner

Leisure Self

6/10

Pleasant

26 Jun 2025

Matthew

It was a great property. The only complaint we have is the constant in and out of the office door next to our room. We kept hearing slams throughout the night.

Leisure Partner

8/10

Excellent

23 Jun 2025

Naomi

The property was clean and quiet. Wished there were other ways to get to the light rail station.

Leisure Partner

10/10

Exceptional

23 Jun 2025

Paul

Best Budget Option

Excellent service, friendly staff, and a short drive to Levi’s Stadium. Best option for a budget hotel.

Partner

6/10

Pleasant

22 Jun 2025

Mark

Unfortunately this hotel did not have our reservation. For some reason Hotels.com and Extended Stay had a system error which caused us to not have a reservation even though Hotels.com did confirm in April and 3 days prior to us staying in June. Extended Stay did work with us to get a room and didn't charge us more to set up a new reservation. The room was average at best and only had two double beds. Since it is an Extended Stay you have to ask for shampoo, soap, etc. This will not be my first choice in the future for a one or two night stay.

Friends_and_family Family

2/10

Poor

30 May 2025

Anna

Avoid if you can!! We had a studio with a kitchen (room 213): the kitchen and the kitchenware (that you have to get yourself at the reception) were dirty! Hopefully the bed linen and towels, the floor and bathroom were clean. You can hear the freeway all night and the neighbors... You don't feel safe with the neighbors (drugs...). And the receptionist was too chatty and not very helpful!

Partner

6/10

Pleasant

30 May 2025

Yonas

It wasn't bad experience. People working there are friendly and helpful.

Friends_and_family Family

10/10

Exceptional

27 May 2025

Andrea

Great service

Leisure

6/10

Pleasant

17 May 2025

Augustina

I travel a lot for work. My main office for work is in Sunnyvale and I work long hours and have an atypical schedule so I stay at this Extended Stay often for over a year now. Never really had an issue accept the front desk girl seemed to knowingly give me a room where the bathroom light wasn’t working. I went back to this same front desk girl and told her the issue and she basically said oh they didn’t fix it yet? And that was the end of that convo. Didn’t care to maybe offer me a new room? It was dark when I showered and I couldn’t see…could have slipped and fell etc…I even kept the light on from the kitchen and left the bathroom door open to get some light…but it was still dark when I showered. Not sure what her deal is but I stay at Aloft now after that terrible customer service experience.

Business_and_leisure Self

8/10

Excellent

11 May 2025

Wendi

Was quiet and comfortable. Friendly staff.

Leisure Partner

10/10

Exceptional

26 Apr 2025

Augustina

Never any issues when I stay here for work.

Business Self

8/10

Excellent

17 Apr 2025

Afele

Nice stay and quiet area

10/10

Exceptional

14 Apr 2025

Karen Joy

So far it was a pleasant experienced

Leisure Self

2/10

Poor

13 Apr 2025

Zerubbabel Mckenzie Gnanadoss

No water

8/10

Excellent

10 Apr 2025

Nordia

The room was smaller than other Extended Stays I’ve used. The room and bathroom were clean even though I had to keep the vent on in the bathroom to lessen the cigarette smell.
The outside of the property could use some TLC.

Leisure Family

2/10

Poor

08 Apr 2025

Gabriel

The house keepers live there with our the manager knowing and on top of that they spy on you

8/10

Excellent

07 Apr 2025

Verified traveler

Basic

Very basic hotel. Convenient parking around the building.