SureStay By Best Western Sunnyvale Silicon Valley

United States , San Jose - Silicon Valley - CA
Suunyvale, 1280 Persian Drive
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100 reviews shown

8/10

Excellent

18 Mar 2026

Darrell

This is a basic property, and needs a little maintenance, but I had a good stay, annd the beds and pillows were very comfortable! Pleasantly surprised.

Self

8/10

Excellent

12 Mar 2026

Amar

Friendly and helpful staff. Rooms are basic but clean. Property is well maintained. Powdered eggs for breakfast aren’t great.

Self

8/10

Excellent

06 Mar 2026

Kim

For the price it’s great!

6/10

Pleasant

02 Mar 2026

MASAKO

The room floor was all damp, likely moisture coming from the fridge. Thus the room was smelly moldy.

Family

2/10

Poor

21 Feb 2026

Meghann

Room very run down and hotel in poor condition.

8/10

Excellent

17 Feb 2026

Takoda

Everything was great except the connection of Wi-Fi

Self

10/10

Exceptional

15 Feb 2026

Gilbert

Great Staff clean

Leisure Partner

10/10

Exceptional

11 Feb 2026

Itagia

Very convenient and clean

Business Friends

10/10

Exceptional

10 Feb 2026

Jeremy Trevor

The staff were some of the kindest and most accommodating hotel staff I have been to in quite some time. The room was very clean and they even had housekeeping come in every night, which I haven't had a hotel do that for me since pre-2020. The pictures are extremely accurate and the staff was amazing. 10/10 would recommend!

Leisure Family

10/10

Exceptional

10 Feb 2026

Ryan

We just got back from our stay here for the Super Bowl and the entire hotel staff was incredibly friendly and accommodating. We were welcomed with a gift bag with snacks and drinks. They were offering complimentary transportation as close to Levi Stadium as possible the day of the game even as the hotel was in reasonable walking distance. The rooms weren't anything special, but they were clean and the beds were comfortable. The breakfast had all the staples you'd expect at a continental breakfast and was fresh and fully stocked. They also had water and coffee in the lobby at all times. If you're traveling on a budget and are looking for a great value, look no further.

10/10

Exceptional

09 Feb 2026

Jason

The front desk has the most nicest staff I have ever encountered in my many years traveling and staying at places. Way, over beyond compassion, thoughtfulness, and help during our stay for Superbowl weekend. Stellar, I simply cannot give enough praise and thanks! They certainly put the customer first! Customer service at it's best!!

Leisure Family

8/10

Excellent

06 Feb 2026

Takoda

Staff was nice

Business Self

10/10

Exceptional

03 Feb 2026

Artem

Good

8/10

Excellent

20 Jan 2026

Christina

Yes this was a good room and accommodations

8/10

Excellent

04 Jan 2026

Brian

Clean room and nice and quiet. Nothing special but it is a clean place inside and out

6/10

Pleasant

04 Jan 2026

Mike

The breakfast sucked. No shower curtain in the bathroom, you guys shooting movies or what? And the water pressure in the shower was feeble. The TV only worked part of the time because they decided to work on their Directv equipment during the day. Was charged an extra $50 plus tax for early check-in which I paid because what choice did I have? (The charge was roughly 1/3 of the price of the room). I would not recommend this place to anyone nor stay here again if I can avoid it

Leisure Self

10/10

Exceptional

02 Jan 2026

Darlene

Great location and friendly staff.

Leisure Partner

6/10

Pleasant

30 Dec 2025

Allison

Staff was friendly. Check in was quick. Rooms are rather dated and definitely could use some new wallpaper in the bathroom.

Friends_and_family Friends

4/10

Poor

16 Dec 2025

William

Wasn't as nice as advertised !

Self

6/10

Pleasant

13 Dec 2025

Emiko

Room was ok.

4/10

Poor

21 Nov 2025

Andy

Sheets were dirty and the front desk just said “the stains are just burn marks from the dryer”.

10/10

Exceptional

16 Nov 2025

Veronica

This hotel was conveniently located close to where we needed to be! Will stay here again!

Staff was nice and the hotel was very clean!

Partner

8/10

Excellent

14 Nov 2025

Diane

Cleanliness was 8/10.
Breakfast was fine. Would be nice if allergens were listed for those of us with allergies.

Leisure Family

6/10

Pleasant

13 Nov 2025

Yesenia

Not the cleanest but also not the worst. Breakfast was the same everyday; eggs, sausages, pancakes and tater tots(which tasted like obviously previously frozen) Would have loved to have the curry I smelled every day by the entrance instead. Overall good and very close to the Levi’s Stadium

Leisure Partner

10/10

Exceptional

13 Nov 2025

andrew

Room clean, staff very nice and helpful.
I would also like to mention front desk very helpful with directions to Levi stadium.

Leisure Family

8/10

Excellent

12 Nov 2025

Jonah

Room was clean. I enjoyed the recliner. It was nice to have multiple chairs. The bed was comfortable. Nice to have a microwave and mini refrigerator. The provided breakfast was excellent, eggs, sausage, tator tots, yogurt, and juice. Some tortillas would of been nice

Friends_and_family Family

4/10

Poor

11 Nov 2025

Maria

The property is very outdated. Overpriced for the condition it’s in. I will never stay there again. Also they take a $100 deposit which you can only get back if you have someone from room service inspect the room before check out. Ghetto! To say the least.

Leisure Family

8/10

Excellent

10 Nov 2025

Laura

Improved since the last time we were at this facility. Some furniture was outdated and check in was slow. Lots of variety for breakfast and clean.

Family

10/10

Exceptional

09 Nov 2025

lori

CLEAN, great breakfast & coffee. Cheep Pd. Parking for the 49er game. Jay, the manager, gave us a ride to the stadium for free! Will be back!!!!!! 💛 Highly
recommend

Partner

4/10

Poor

04 Nov 2025

Krista

The rooms were stinky and stuffy, and very outdated. Wall paper peeling, and the base boards in the hallway ripped off without being replaced. Needs a major remodel.

Leisure Family_with_children

10/10

Exceptional

04 Nov 2025

Jaime

Clean rooms and key cards worked.

10/10

Exceptional

30 Oct 2025

Louise

The staff were very helpful and friendly. The breakfast was very good, particularly the coffe.

Leisure Partner

4/10

Poor

21 Oct 2025

Allan

Did not appreciate early check in fee when hotel was essentially empty. If you are attending a 49ers game and arrive early, you won’t be able to check in to hotel before 3pm. Staff did not really go out of their way to assist or welcome you.

Leisure

10/10

Exceptional

17 Oct 2025

james

The room was great! Everyone was nice! Breakfast was good! Would stay again!

Partner

8/10

Excellent

22 Sep 2025

Bill

one vegan restaurant next door which was good

Leisure Partner

2/10

Poor

22 Sep 2025

Chad

Normally will not say anything negative about a Hotel but this place is honestly the worst I have ever stayed at. I work night shift as an RN and after working all night I came back to a breakfast that consisted only of cereal and milk. The water was off due to plumbing issue and I was unable to shower before work, resulting in giving myself a sponge bath from a water bottle. After contacting Hotels.com and immediately checking out at 5:50 pm that I would not be receiving a refund due to the greediness of these individuals. It is also located in worst part of San Jose as well. Do yourself a favor and don’t stay at this rat trap. There are many others that are way better for same price. I learned my lesson!

Business

4/10

Poor

12 Sep 2025

Malone

Their WIFI was out the entirety of my stay. The pool apparently has been out of commission for a long time.

Business Self

4/10

Poor

27 Aug 2025

MOHAMMAD

Business center was included in reservation but still front desk charge for using business center printer each page 50c and charged 5$ for 10 pages I wish I asked them before using printer so I can go any near fedex office. Even printer wasn’t working properly I have to do few tricks to get print out. I would suggest mention that business center isn’t included usually people made reservation according what is included

Business Self

6/10

Pleasant

25 Aug 2025

Ernestine

Room was very outdated with old old furniture like from a scary movie and had a lil smell like pee or oldness. Good location just needs to be updated

Partner

6/10

Pleasant

14 Aug 2025

Isaac

Felt \"watched\" by too many cameras , leads me to believe hotel can be generally unsafe / sketchy . Pool closed for no apparent reason . Breakfast sub par . Vending machines barely worked . They do not allow smoking In room's private balcony ,which is outdoors. They would charge 250$ for cleaning fee, for smoking on a BALCONY.

Business_and_leisure Family_with_children

8/10

Excellent

08 Aug 2025

Amber

The property was clean inside and out. It was spacious and the bed was comfortable. The only complaint I have was the old musty smell when you walk into the room and there was a really really old recliner that was broken when you opened it

Leisure Friends

8/10

Excellent

03 Aug 2025

Dawn

Friendly at front desk. Breakfast was great. Lots of rooms were not ready by check in time.

Leisure Friends

10/10

Exceptional

27 Jul 2025

Diane

Nice and clean, good breakfast and friendly staff!

10/10

Exceptional

18 Jul 2025

Akihiro

Reasonable price and comfortable hotel

Business Self

2/10

Poor

15 Jul 2025

kristen

Never again

It has been 7 days and my deposit ($100) not only hasn’t been returned it was posted . So now I have to dispute this with my bank. When I arrived I was informed that it would cost $25 extra for my oldest son to stay even though he was on the reservation and we had the appropriate number of beds

Friends_and_family Family

2/10

Poor

10 Jul 2025

Melissa

Expected better and receive worse

I am awaiting full refund for my horrible stay and experience.

Business

8/10

Excellent

23 Jun 2025

Abel

It was close to the Levi stadium, I didn’t like the walls are too thin hear everyone’s footsteps

Leisure Self

10/10

Exceptional

23 Jun 2025

dhanmattie

It was a really nice place.
The bed was superb. Very comfortable and the pillows were excellent.
The neighbourhood is really quiet and safe.
Just across the street, there is a lot of restaurants.

Friends_and_family Family

2/10

Poor

20 Jun 2025

Kristen

Terrible stay. It was absolutely disgusting, the breakfast was a joke. It was literally just the waffle machine and frozen burritos. I asked one of the staff members to borrow some scissors to cut something I was wearing and he laughed at me.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2025

Patrick

Courteous staff

Business_and_leisure Self

8/10

Excellent

13 Jun 2025

Jeffrey

Overall adequate

Has all the basics. Room and property are aging but the room was clean and smelled fresh. Breakfast was missing eggs/meat options that were pictured but other parts were good.

Friends_and_family Family

6/10

Pleasant

12 Jun 2025

margaret

Rooms are dated and in some disarray, rust stains on the floor in the bathroom. Earwigs were in the tub and on the bathroom counter. The gentleman that works the p.m. shift very friendly and helpful, the morning, not so much. Both of the ladies that were helping in the breakfast room were very kind and helpful. Not much to choose from for breakfast, toast,bagel,mini muffin, instant oats, small yogurt, cold cereal and waffles. Not really worth the cost but close to 101 freeway.

Friends_and_family Family

10/10

Exceptional

06 Jun 2025

Daniel

Excellent please to stay and take care of your business trip. Break fast and Fast internet included.

8/10

Excellent

31 May 2025

Rose

Good

Business Partner

10/10

Exceptional

28 May 2025

Liping

It's very confortable!

Partner

4/10

Poor

25 May 2025

Elaria

Didn’t change the bed sheets or clean the garbage before our stay, breakfast is poor, and not much amenities

Leisure Family

8/10

Excellent

22 May 2025

Timothy

This hotel was a perfectly fine place to stay for business travel for a night between cities. Staff was very friendly and at a third of the cost of most rooms in the area, its hard to complain, even though the property/rooms are a little dated in some ways.

Business

4/10

Poor

19 May 2025

Susana

One The bed sheets was dirty and the breakfast was very poor. Not including Smash Potatoes, eggs and sausage like in the pic of the website. The staff very friendly and helpful when I requested clean sheets.

Business Family

6/10

Pleasant

20 Mar 2025

Kylan

Tough to stay asleep.

Clean, but toilet flushed soooo loud and heater fan woke me up every time it came on.

Business

10/10

Exceptional

17 Mar 2025

Annamarie

I like the fact that it was clean and not like the last two hotels I previously stayed in. This hotel was the best. Loved the serve we got during breakfast too

Business Self

10/10

Exceptional

09 Mar 2025

Leticia

This place is clean.

Business Family

10/10

Exceptional

14 Feb 2025

Heber A

Simple, affordable needs a tune up

The staff were amazing throughout the day. Professional and friendly. The location was perfect for my trip, rooms are ok. My only concern were the stains in some of the furniture, also the heater was a bit loud for my taste. Overall i got a great deal with a great location. You get what you pay for \m/

Self

6/10

Pleasant

05 Jan 2025

Amy

Our shower didn’t work.

Leisure Family

10/10

Exceptional

03 Jan 2025

Sayeh

The sheets and washrooms were clean anc the staff extremely friendly and ready to help. The included breakfast was a lovely start to the day.

Leisure Family

6/10

Pleasant

09 Dec 2024

Ernestine

Not the breakfast we expected

It was an ok stay on the pictures they has saugage,eggs n potatoes for breakfast and they had none of that just waffles n cereal

Partner

2/10

Poor

03 Nov 2024

Felipe

Sheets were dirty and used had to requests change
They put me on a room near cleaning and exist noisy
TV did not work
Worse than Motel 6

2/10

Poor

17 Oct 2024

Morye

Housekeeping service was not provided everyday. Towel wasn’t clean. Bathroom sink water drain was clogged. Most of all, there was some weird smell in the entire room.

8/10

Excellent

17 Sep 2024

Shaun

Hotel was a great place to stay when attending a game at Levi’s stadium. It was an easy walkable distance and in a quiet neighborhood. We were able to check in early which we very much appreciated. The hotel itself could use a few repairs in places but overall we would stay again and enjoyed our stay.

Leisure Partner

4/10

Poor

12 Sep 2024

Shirley

This is a very tired hotel. Our room smelled old and musty. There was a pile of squished cracker or cookie crumbs on the rug, which leads you to believe that the room hadn’t been vacuumed since the last guest. It was in a very obvious spot too. We only stayed one night. Would look somewhere else next time I’m in the area.

4/10

Poor

10 Sep 2024

Shaun

Rooms are very dated, bathroom shower pressure was nonexistent, for the price this is not worth they stay.

Leisure Friends

2/10

Poor

10 Sep 2024

Darryn

Rip off. Paid $50 fee to check in before 3 only to find out shower was inoperable and took until 3 to fix anyway. Phone not working.
Obviously asked for $50 fee back. They refused and gave $25. Talked to other guests in parking lot who also had a terrible experience. Do not stay here!!

Leisure Partner

10/10

Exceptional

01 Sep 2024

Sue

Affordable prices with good breakfast. Wish the bed was not hard on my back. Other than that, everything is good.

Leisure Family_with_children

8/10

Excellent

20 Aug 2024

Thomas

Nice place

Business Self

6/10

Pleasant

04 Aug 2024

Verified traveler

Decent location. terrible reception lady. Slow and unstable internet.

Partner

10/10

Exceptional

28 Jul 2024

Shawne

I just love it. Quality Inn is not so bad. It's pretty wonderful instead of Choice Hotels. And anything is possible.

So anyway, I just love to go on the journey as long is I lived, and I have my own path to follow.

Self

10/10

Exceptional

27 Jul 2024

Lynne

Nice place to stay - close to freeways, the stadium, and convention center. Breakfast is simple, and customer service excellent! A room on the backstreet made it quiet. I could even work the TV remote!

Self

2/10

Poor

26 Jul 2024

Patric

I never stayed there and got charged anyway. I stayed at the Mariott. Whatever they wanted to say, I never stayed there and got charged anyway. Be very very careful when you book on this website.

Leisure Family

6/10

Pleasant

03 Jul 2024

Ivonne

Bad customer service

Very disappointed with the check in, room was ready but check in was at 3 pm, I was able to use it if I paid $50. We waited until 2:50 pm to get the room at the lobby, the hotel does not gain anything letting the guests use the room earlier anyway was booked two months ago :(

Friends_and_family Family

10/10

Exceptional

16 Jun 2024

Diamond

It was comfortable and clean. Brakfast options were good. Customer service for lat night check in waa great.

Friends_and_family Family

8/10

Excellent

03 Jun 2024

William Bill

Staff is wonderful

Business_and_leisure Partner

6/10

Pleasant

31 May 2024

Gloria

The hotel is old. The air conditioner smells unhealthy. Some damage to walls and doors. Some furniture needs replacement.
Bed was clean and confortable, location was ok, staff was friendly and helpful. Breakfast was decent, good variety.

Leisure Family

4/10

Poor

23 May 2024

Jonathan

The staff were not knowledgeable or kind. We were placed into a ‘special’ room because we had our 8 lb dog and the room stunk and the carpet was disgusting. There was a recliner in the room that was disgusting and old. It was very loud also and the housekeeping carts and trash bins were kept right outside our door. The ‘breakfast’ was a joke. We paid a lot of money for this stay and it wasn’t worth half the cost. We will not be returning.

Leisure Pet

8/10

Excellent

22 May 2024

Mike

You get what you pay for.
Met expectations.

2/10

Poor

21 May 2024

Tyler

The staffing at the property was terrible coping an attitude with all the problems I had. Tv didn’t want to connect, AC wouldn’t stay running, toilet sounded like it was going to explode every time you would flush it and make a terrible cracking sound. Everytime I would go to leave my room the maid carts were blocking me from even leaving my room. The rooms arnt very sound proof. I could have a full on conversation between my room and the people next door through the walls. The icing on the cake was the food poisoning both me and my girlfriend got from the breakfast and for the most part ruined the weekend were there for. Highly wouldn’t recommend to stay there or recommend it to anyone else

Leisure Family_with_children

2/10

Poor

20 May 2024

Verified traveler

I’d give it 0 stars if I could.

Staff was very unorganized, Over charged both of our parties, and gave us a room that someone was already staying in.

Business

4/10

Poor

19 May 2024

Belinda

Reservation did not come with full breakfast it was more of a continental breakfast. The toilet did not flush properly and whenever flushed it would splash. Beds were comfortable and room was clean just really outdated.

Leisure Family

10/10

Exceptional

18 May 2024

Jonah

I enjoy this hotel. It's close to my convention. The breakfast is decent. The beds are comfortably.

Friends_and_family Friends

8/10

Excellent

12 May 2024

Ken

The room was good

10/10

Exceptional

27 Apr 2024

Philip

Great service

Leisure Family

8/10

Excellent

15 Apr 2024

Verified traveler

Good overall, breakfast lacks

Overall, the stay was good. Employees were kind, and it was fairly clean.

The breakfast is definitely not as advertised. The pictures online show a full breakfast with eggs and sausages, but in reality it was frozen burritos, stale bagels, cereal and waffles. Nowhere on the site does it state when full breakfast is \"in season\" or not, so it was a bit disappointing.

Again, everything else was clean and well kept.

Friends_and_family Family

10/10

Exceptional

09 Apr 2024

Maria

Very comfortable bed
Good breakfast
Quiet area

Leisure Partner

8/10

Excellent

21 Mar 2024

Verified traveler

Clean and Spacious

3/20/24 - we stayed because my dad had an eye appointment at PAMF so we decided to stay overnight and visit with family. slwe checked in around 830pm. No one in line so it was a \"pretty\" easy process. They were able to gice us a room on the 1at floor near the entrance. We were in room 107 and for the 3 of us was pretty roomy. We had 2 full size beds with lots of spaxe between the beds.

There were 2 chaise in front of each bed but had questionable stains on them. There was a desk with a rolling chair and a round table with 2 chairs. Good in case you beought something to eat to your room.

It has a small coffee maker with coffee and cups and sugar and cream. There is a small microwave and refrigerator with a small freezer. Pretty good size fridge. That was nice to see.

Friends_and_family Family

10/10

Exceptional

16 Mar 2024

William Bill

Nice place, no negatives to speak of, everyone nice and helpful. We're already booked for 5 days in May.

Leisure Family

10/10

Exceptional

14 Feb 2024

Greg

Great stay . . . great local food!!

Nice hotel. Room was nice, bed was comfortable, nice breakfast buffet, plenty of parking, close to restaurants, close to the highways, easy drive to the convention center, and close to the stadium. Great local food!! Be sure to try food trucks parked behind the Chevron at Elko Dr and Lawrence Expy. Also the oriental restaurants Tasman Dr and Lawrence Expy.

Business

2/10

Poor

29 Jan 2024

Mike

Horrible Customer Service

Very rude counter people .... probably the owners. was going to charge us 50.00 to check in 15 minutes early... when we did check in, I didnt have my drivers license with me but my card had already been charged. Counter person said I couldnt check in. I showed two other forms of picture ID and he still refused. My girlfriend said she would use her ID and her Credit Card. They not only charged my Credit Card but charged hers also... We got double billed and they said for us to contact our credit card companies because they can not help us. Place was clean but service was horrible. Spoke to about a half dozen other people that stayed there and they experienced the same.

Partner

8/10

Excellent

26 Jan 2024

ANDRES

The staff was super friendly and helpful.
Everything was good for the price.

Friends_and_family Family

10/10

Exceptional

24 Jan 2024

Miriam

Great place to stay if you're in for a game or visit. The clerk was friendly and gave us tips on how to use the train system to avoid game rushes We took the train in but walked out back. Nice walk back with lots of other people, so it didn't feel long. Super clean and overall. The parking alone was worth it!

Leisure Family

8/10

Excellent

24 Jan 2024

raul

30 minute walk from Levi's Stadium.

Breakfast is lacking. No egg or sausage/bacon.

Parking is easy and it seems safe enough.

Leisure Family

10/10

Exceptional

23 Jan 2024

Gerald

Reasonably priced, nice accommodations & easy parking. Quiet, safe, well lit. I would recommend it & would not hesitate to stay there again.