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Hyatt Centric Santa Clara Silicon Valley
San Jose - Silicon Valley - CA · United States
3100 Lakeside DrView location
9.0/10Excellent1,479 Reviews
Cleanliness9.4/10 9.4
Service9.0/10 9.0
Comfort9.2/10 9.2
Condition9.2/10 9.2
Amenities8.8/10 8.8
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hyatt Centric Santa Clara Silicon Valley
Situated in the heart of Silicon Valley, this modern, all-suite boutique hotel provides a stylish base in Santa Clara. Guests can relax by the heated outdoor pool, unwind in the hot tub, or gather around the firepit in the courtyard.
The property includes an on-site fitness centre, a restaurant, and a bar for evening drinks. The hotel exclusively offers suites, each featuring a separate living area for added space and comfort. Accommodation options include Deluxe and Prestige suites, which are equipped with complimentary Wi-Fi.
Select suites provide panoramic views of the surrounding Silicon Valley area. For local exploration, the hotel is conveniently located a five-minute drive from both Levi's Stadium and the Santa Clara Convention Center. San Jose International Airport is approximately five miles away.
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When you stay at Hyatt Centric Santa Clara Silicon Valley in Santa Clara, you'll be in the business district, within a 5-minute drive of California's Great America and Levi's Stadium. This hotel is 6.4 mi (10.2 km) from Computer History Museum and 6.4 mi (10.4 km) from Winchester Mystery House.
Make yourself at home in one of the 220 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and desks.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Santa Clara? This hotel has 920 square feet (85 square meters) of space consisting of conference space and 4 meeting rooms. Self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
Car recommended
Professional property host/manager
Pets allowed
Only dogs and cats are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Pool access available from 9:00 AM to 10:00 PM.
- Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- A car is recommended for transportation to and from this property.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
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Special Instructions
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. The aparthotel's airport shuttle service may be suspended at times due to large events at Levi's Stadium. Pets are not permitted on the premises. Guests traveling with a service animal must contact the property prior to arrival.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and mobile payments; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
18
-
Optional fees
- Covered self parking fee: USD 20.00 per day
- Pet fee: USD 100 per accommodation, per stay
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out fee: USD 75 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Filipino
English
Spanish
Nearby attractions
Silicon Valley
0.1 km / 0.1 mi
Our Lady of Peace Church and Shrine
2.1 km / 1.3 mi
Intel Museum
3 km / 1.8 mi
California's Great America
3.3 km / 2 mi
Santa Clara Convention Center
3.5 km / 2.1 mi
Levi's Stadium
3.6 km / 2.3 mi
Rivermark Village
4.9 km / 3.1 mi
Baylands Park
4.5 km / 2.8 mi
Twin Creeks Sports Complex
4.5 km / 2.8 mi
Historic Murphy Avenue
5.7 km / 3.5 mi
Cisco Systems, Inc.
5.9 km / 3.7 mi
Civic Center Park
6 km / 3.7 mi
Topgolf San Jose
6.9 km / 4.3 mi
Santa Clara University
7.5 km / 4.7 mi
Samsung Semiconductor Inc
7.5 km / 4.7 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 220
- hotel
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Laundry service
- Lift access
- Shop
- Garden
- Terrace
- Newspapers
Show 11 more facilities & services
- Luggage room
- Clothes dryer
- Bar
- Restaurant
- Conference room
- Meeting room: 2
- Outdoor freshwater pool: 1
- Game room
- Breakfast
- Minimum check-in age: 18
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Centric Santa Clara Silicon Valley
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE POOL VIEW ONE BEDROOMSUITE • POOL VIEW ONE BEDROOMSUI.B1-VP
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- POOL VIEW ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Centric Santa Clara Silicon Valley
SUITE POOL VIEW ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- POOL VIEW ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1-VP
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE TWO DOUBLE BEDS ONE BEDROOMSUITE • TWO DOUBLE BEDS ONE BEDROOMSUI.2D-B1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Centric Santa Clara Silicon Valley
SUITE TWO DOUBLE BEDS ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D-B1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE POOL VIEW TWO DOUBLE BEDSSUITE • POOL VIEW TWO DOUBLE BEDSSUI.2D-VP
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- POOL VIEW TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Centric Santa Clara Silicon Valley
SUITE POOL VIEW TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- POOL VIEW TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D-VP
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE POOL VIEW KING BEDSUITE • POOL VIEW KING BEDSUI.KG-VP
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- POOL VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Centric Santa Clara Silicon Valley
SUITE POOL VIEW KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- POOL VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-VP
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE AccessibleSUITE • AccessibleSUI.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Centric Santa Clara Silicon Valley
SUITE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE PREMIUM KING BEDSUITE • PREMIUM KING BEDSUI.KG-PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Centric Santa Clara Silicon Valley
SUITE PREMIUM KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Centric Santa Clara Silicon Valley
SUITE ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE Accessible-Queen Size BedSUITE • Accessible-Queen Size BedSUI.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Centric Santa Clara Silicon Valley
SUITE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Centric Santa Clara Silicon Valley
SUITE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Centric Santa Clara Silicon Valley
SUITE KING BED ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHyatt Centric Santa Clara Silicon Valley
SUITE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hyatt Centric Santa Clara Silicon Valley
100
reviews shown
Brian L
Room was very clean and spacious. Front desk staff was friendly. Unfortunately, we were not there long enough to enjoy the pool, bar or restaurant but we enjoyed our stay.
Tracy
The hotrl looks very plain from the outside but from the minute you walk inside, you'll note the nice restaurant and the corner library, elegantly decorated. I had a room that was quiet and had its own sitting room. The pool and hot tub both looked well-maintained. The staff was friendly and helpful.
Edward
Great hotel stay. Would refer friends and family to stay.
jaci
Entire stay was excellent!
Sherise
All of my reviews are second-hand. I reserved the room for my wife, her sister, and our children. They were visiting Great America in Santa Clara and decided last minute to get a room for the night. From the reservation to them checking in, everything was smooth. They first mentioned how they felt underdressed, as the hotel seemed a bit wealthier than they originally thought. But the price didn't show that. It seemed fair for a 6-bedroom room. They talked about how everyone stared at them when they walked in in their amusement park clothes and bathing suits. I got a kick out of it. My middle son said it was too fancy. But I know it was just nice. So, thank you, hotel, for taking care of my wife and kids for a night. That's all I wanted.
Kathleen
Pros: room is spacious, quiet clean and modern.
Cons: safe wasn't working when I got in and needed to be reset. It was sorted quickly though.
Other things:
*$20 parking fee per night (quite a number of guests didn't park well within the lines)
* No complimentary water (for that price, lame!)
* Breakfast not included (not worth $31 + tips)
Cons: safe wasn't working when I got in and needed to be reset. It was sorted quickly though.
Other things:
*$20 parking fee per night (quite a number of guests didn't park well within the lines)
* No complimentary water (for that price, lame!)
* Breakfast not included (not worth $31 + tips)
Keith E
The room was nicely appointed and met expectations. Unfortunately, the bed was not comfortable and several outlets were not working during my stay. Additionally, the fitness center felt overlooked and could use upgrades to better serve guests.
Miguel
Nice quiet place, not as kid friendly as it said. Lots of business oriented individuals present and weren't to excited when kids were running around. Nice pool and hot tub though.
Stephanie
Highly Recommend Beautiful very Clean
Ricardo
Everything was great
Claudia
Great experience except for bathroom doors were a bit lord when closing
Lilanee
Stayed for a day, the pillows in the room smelled like pee, and the tv wouldn’t connect to the google cast for a good hr and when it finally connected the tv kept shutting off
Chris
Came for the USA game. Fantastic stay.
Niraj
The highway noise comes through. It’s quite loud!
Corky
Perfect experience for a one night stay the lobby and bar are very nice and the staff are great
Jimmy
The staff is great super friendly and knowledgeable. The room was super clean and big- I had king size bed and room. The food was excellent, I ordered the New York steak it was perfect.
Jimmy
Ben at front desk is great and super helpful and friendly
Divine
I’m not sure if it’s because it’s a holiday, but the room we stayed in was not cleaned properly. There were stains on the sink table, tables and other surfaces. The garbage bins didn’t have plastic bags, and as soon as we entered the room, it smelled terrible! I didn’t sleep well because of the smell, which reminded me of a smoking room. I’m sorry to say, but if we ever come back, we will never book here again.
Jennifer
Clean room, perfect space in room for family of 6.
Manhal
Overpriced we requested extra bills and blanket, but we didn’t find them. The bathroom door was not working properly. The coffee machine was dairy.
John
Great spot, great place to stay
Juan
Clean rooms
Staff was always kind and helpful
Bar had amazing drinks and the food was so good
Definitely will be staying here again
Staff was always kind and helpful
Bar had amazing drinks and the food was so good
Definitely will be staying here again
Rachel
It’s always a great stay
Cynthia
The hotel is nice with restaurant and bar. My girls enjoyed the clean and warm swimming pool.
Rebecca
Beautiful lobby. Clean room. Convenient location.
Ema
Staff was a bit rude when asked questions.
Jennifer
The staff were nice and friendly. The room was not as clean as it should've been. There was hair on the pillows and left over garbage still in the cans when we arrived. The pool wasn't heated and the jacuzzi was dirty
vick
was okay with overall
Felecia
Some staff were amazing while others were just ok! The room was ok too but I would not stay here again only because it was a dated hotel room. But for an extremely cheap price, I would reconsider.
Douglas
Hotel needs updating. Added $35 destination fee that was not disclosed.
Gulmira
Stayed with kids for the world cup. Nice, clean, and very friendly staff
ABDEL
I had an excellent stay at Hyatt Centric Santa Clara Silicon Valley. From the moment I arrived, I was impressed by the professionalism, cleanliness, and welcoming atmosphere of the hotel. The rooms were comfortable, modern, and well-maintained, making my stay both relaxing and enjoyable.
What truly made my experience exceptional was the outstanding service provided by the ladies at the reception desk. They were warm, friendly, attentive, and always willing to go the extra mile to assist with any request. Their genuine hospitality and positive attitude made me feel valued and appreciated as a guest.
Every interaction with the front desk team was pleasant, and their efficiency and professionalism reflected the high standards of the hotel. They turned a great stay into a memorable one.
I highly recommend Hyatt Centric Santa Clara Silicon Valley to anyone visiting the area. Thank you to the entire team, especially the wonderful ladies at the reception desk, for making my stay so comfortable and enjoyable. I look forward to returning in the future!
What truly made my experience exceptional was the outstanding service provided by the ladies at the reception desk. They were warm, friendly, attentive, and always willing to go the extra mile to assist with any request. Their genuine hospitality and positive attitude made me feel valued and appreciated as a guest.
Every interaction with the front desk team was pleasant, and their efficiency and professionalism reflected the high standards of the hotel. They turned a great stay into a memorable one.
I highly recommend Hyatt Centric Santa Clara Silicon Valley to anyone visiting the area. Thank you to the entire team, especially the wonderful ladies at the reception desk, for making my stay so comfortable and enjoyable. I look forward to returning in the future!
Essam M
the hotel room smelled really dusty and they didnt clean properly, no water for coffee was left for the enxt day. They did not clean the restroom or the sink. Also brekafast was not included as they advertised for.Very disapointingl. If we knew, we would have booked another hotel. We will not go back to this hotel and would not recommend it to anybody.
Alejandro
Early check in with great customer service
Maria
The stay was great. Helpful staff from even the bar to check out desk. Rooms were clean and delightful.
Alshae
Rooms smell so bad like cigarettes first room we were in was so dirty as soon as we walked in couldn’t even put our bags down second room dirty sheets and bedding smelled horrible!!! Wouldn’t come here again if it was the last place on earth. They did cover the $20 parking but I should of just went somewhere else but it was last minute and I had my babies didn’t feel like looking
Shadrick
Everyone at the hotel offer excellent service,,,
ozgul
Modern, neat, clean, functional room. The beds were comfy. Excellent stay.
MARIGOLD
This is my 3rd hyatt hotel and for some reason I notice the cleaner is not very good in cleaning…I tried to check in at 10am and just pay for the early check in because there is no available room that i want but they have available room if i pay extra😅. I have friend coming overseas so I dont have a choice but just pay for early check in but when we got to the room the sink counter is not properly cleaned. Smells so bad inside. I went to the lobby and told the fromt desk to change my room because I cant really stay there. I paid for $300 plus for 1 night and im not getting what I paid for so I really told her I need her to give me a clean room.
I have a high expectation when its hyatt but since this is my 3rd hyatt hotel I checked in i guess im wrong.
I have a high expectation when its hyatt but since this is my 3rd hyatt hotel I checked in i guess im wrong.
Alanna
Great place to stay
Lucille
A beautiful hotel. Will definitely stay here again.
Jimmy
This is hotel is a hidden gem. The front desk young man was very professional and super friendly. The rooms are excellent- clean, quiet and extremely nice and modern.
Kathy
I love the room set up, location is easy to get to. I enjoy this hotel
shuguang
Room is clean
Brittney
The room we had was 2 double beds and a separate living room. Room was very spacious for a family of 5. The lobby was nice and clean, quiet, and smelled great. The pool area was clean and quiet. A great stay. Will stay again.
Marichel
Everything was perfect from an easy check in process to the Bar staff. Really enjoyable experience. Can’t wait to stay at this gorgeous property again!
Veronica
TV didn’t work so well in bedroom but it worked in the lounge area of the hotel room. I loved how friendly the staff was and how spacious and homey the room was. Would definitely stay here again.
Sierra
Having just come from an unrelated hotel property in SF that was 100% mismarketed through deceiving marketing photos, this property was exactly what it claims to be and well maintained. We had an accessibility room and it was thoughtfully laid out while also being aesthetically pleasing and comfortable in size. Very pleased.
Kunnummal
Clean rooms, staff was friendly and very helpful. Was pet friendly.
Christopher
If you are driving plan to pay for parking. Other properties from this same group offers breakfast, but this one does not. Properly was nice and clean
Sharlene
Beautiful hotel, rooms are great!
paul
We reserved pool views, and they gave us any room. And he didn't even apologize.
Yanling
Parking fee 20/night was expensive and it was not told to us when we checked in. The window was shaking every morning somehow.
María
I am very disappointed with my stay at this hotel. After using the jacuzzi, I developed a significant allergic reaction on my foot that caused burning, irritation, and discomfort.
What is most concerning is that when I reported the issue, there was no real concern, support, or assistance from the hotel staff. My health issue was essentially ignored, and I did not receive any guidance or follow-up.
As a guest, I expected basic care and responsibility regarding hygiene and safety. Unfortunately, this experience has made it clear that guest well-being is not a priority here.
What is most concerning is that when I reported the issue, there was no real concern, support, or assistance from the hotel staff. My health issue was essentially ignored, and I did not receive any guidance or follow-up.
As a guest, I expected basic care and responsibility regarding hygiene and safety. Unfortunately, this experience has made it clear that guest well-being is not a priority here.
venkata
Rude staff, not assigned booked room, shouting and criticizing
Francisco
We had a suite but no microwave it was an inconvenience since we spent 3 days there and had to travel downstairs to use the microwave. Also the jacuzzi was dirty and jets didn’t work. Other than that the beds were comfortable and room was clean and comfy for our family of 5. Sofa bed was a bonus and easy to set up at night.
Emily
Really nice staff, the hot tub jets didn’t work, and the it was murky and yellow color water. There were no pool towels available.
SANDRA
The room was very nice and spacious. Bathroom was a bit small. I wasn’t happy about having to pay an additional $20 to park and it wasn’t even valet parking either. I wasn’t aware there was a fee until I got my bill when I checked out. I’ve already paid for the room $200 plus then I have to pay $20 to park my car myself. That was ridiculous.
Natalie
Loved the suite but being in a room near the elevators was a little bit off putting since I could hear it all night.
Sarah
The outdoor pool was really lovely.
Jacklyn
Everything was perfect minus the pool being closed for maintenance. Would recommend and stay again!
Ramoth
Great amenities for adults outdoor hot tub and inside bar were great. The bar even had snacks included.
Ma Rowena
Front desk are not friendly and not accommodating. Property and amenities are really great but receptionists should get more training
Harutyun
Noise.
Tong
Very good
Kathleen
Booked this for my mother after she booked and checked in to a very sub par motel across town. Very happy with the property and service. Lovely stay.
Oscar
Good price for the room. Well maintained and clean.
Norma
Beautiful, clean facility and helpful staff.
Michele
Perfect
Lena
Stayed with my family for a short trip. We checked in pretty late but our stay was great. Clean, quiet, and accommodating. It was a little difficult finding parking.
Josue
The room was extremely noisy due to the nearby highway, making it difficult to sleep during my stay. On top of that, there were bugs in the room, which made the experience even more uncomfortable. Overall, not a pleasant stay.
Liza
clean room and hotel, lacks amenities, poor food options and some of the staff incredibly rude whilst others were amazing
Sadiyah
Great
Felipe
The female staff was rude apon check in. She had an attitude from the very beginning and I was trying to ask her questions and she kept cutting me off.
E
Awesome stay
Alejandro
Make sure you look at why amenities come with the hotel and be ready to pay $20 for parking as well as breakfast. Skipped out on breakfast because it didn’t come with our stay, was annoyed that parking had to be paid for and wasn’t mentioned in the listing, overall have had better experiences at other locations.
Scott
Great
Antonio
All good. Will stay there again
Robert
Oddly, pay $20/ day to park in an open parking lot seemingly in the middle of nowhere.
George
Very clean property, spacious rooms, very nice.
Mindy
Comfy bed, great space and big room. They also have a restaurant on premises so you don’t have to go out to eat. Hotel was a little noisy but it is close to freeway and a busy hotel. Would come back and stay again
Beth
Clean room! Great restaurant!
Joyce
The bar was amazing they even made a spicy margarita for me. The hotel is beautiful and very clean. The hot tub was closed so that was the only downside
Sheelah June
We loved our room. It was clean and the beds were comfortable.
Heidi Luna
I absolutely love the room! I went to the hot tube I was a bit concern that the hand railing was out of the hole so it was unsafe to use the handrail. Other than that it was great.
Moriah
From the moment we arrived, the experience was disappointing. The front desk staff was noticeably unpleasant and unwelcoming.
When we entered our room, we immediately found multiple bugs throughout the space. This alone was unacceptable. On top of that, we could clearly hear our neighbors, despite the hotel advertising the rooms as soundproof.
Due to these issues, we made the decision to check out within an hour of checking in and booked another hotel. The condition of the room, particularly the presence of bugs, was simply not something we were willing to tolerate.
What made the situation even worse was the response from management. When I spoke with the general manager showed no accountability, offered no apology, and handled the situation in a highly unprofessional manner. His response, “as long as they weren’t bed bugs,\" was dismissive and completely unacceptable.
We requested a refund for at least the night we did not stay, (our reservation was for two nights) but the hotel refused to provide any form of compensation.
Overall, this was an extremely disappointing experience. Between the lack of cleanliness and the poor customer service from both the front desk and management, I would not recommend this hotel to anyone.
When we entered our room, we immediately found multiple bugs throughout the space. This alone was unacceptable. On top of that, we could clearly hear our neighbors, despite the hotel advertising the rooms as soundproof.
Due to these issues, we made the decision to check out within an hour of checking in and booked another hotel. The condition of the room, particularly the presence of bugs, was simply not something we were willing to tolerate.
What made the situation even worse was the response from management. When I spoke with the general manager showed no accountability, offered no apology, and handled the situation in a highly unprofessional manner. His response, “as long as they weren’t bed bugs,\" was dismissive and completely unacceptable.
We requested a refund for at least the night we did not stay, (our reservation was for two nights) but the hotel refused to provide any form of compensation.
Overall, this was an extremely disappointing experience. Between the lack of cleanliness and the poor customer service from both the front desk and management, I would not recommend this hotel to anyone.
Adam
While the stay was ok. I has to leave early and after I checked out I realized I had left a clothes bag in my room. I contacted the onsite guest services. Spoke with \"Danielle\" very nice and accomadating. She contacted house keeping and they were able to locate.
Krishnaswamy
Hair in the bed. unclean bed.
Annette
Clean room
Steven
Good
Ghaith
Very clean. Good for family. Only shortcoming is car noise from highway
Angela
Fantastic stay, will be back!
Mike
Very nice
Amy
Clean, courteous staff, nicely furnished, comfortable rooms
Sarah
Nice staff.
Maria
Rooms were spacious and clean. Scarlet was so king
FELIX
Yes
Ray
Great staff, clean rooms, excellent location for the 49er games!
Lina
.
yesenia
Shower head was broken and room light didn’t work 😔
Location & surroundings
Hyatt Centric Santa Clara Silicon Valley
3100 Lakeside Dr, Santa Clara, United States
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Hyatt Centric Santa Clara Silicon Valley
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