Embassy Suites by Hilton SantaClara Silicon Valley

United States , San Jose - Silicon Valley - CA
SANTA CLARA, 2885 Lakeside Drive
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100 reviews shown

10/10

Exceptional

08 Mar 2026

Michel

Everything was perfect
The breakfast was very good

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Rafaela

Awesome breakfast!
The Rooms were very nice. It did have an old tub.
I didn’t realized we had to pay for parking.
The location was great with restaurants walking distance.
Yes, I would stay here again.

8/10

Excellent

05 Mar 2026

Jaime

The only bad thing is the hotel controls the heat and air conditioning

10/10

Exceptional

28 Feb 2026

Hau

Amenities

10/10

Exceptional

27 Feb 2026

Mario

Staff was excellent, room was clean and big

Partner

10/10

Exceptional

26 Feb 2026

KENDRA

Overall everything was perfect!

10/10

Exceptional

25 Feb 2026

Ernest

Huge room, excellent breakfast!

Leisure Family

10/10

Exceptional

22 Feb 2026

Vincent

Friendly, clear cut, straight-to-the-point staff, simple check in and out, clean room. One negative little problem is that we have to pay for car parking.

Self

4/10

Poor

22 Feb 2026

Karyme

Room felt very stuffy and A/C was not working. Elevator took a long time

10/10

Exceptional

22 Feb 2026

Sander

Friendly staffs, and great environment!

Family_with_children

6/10

Pleasant

21 Feb 2026

Maria

Room, pool service.

Family_with_children

8/10

Excellent

19 Feb 2026

Serena

Kind and helpful staff

Partner

8/10

Excellent

18 Feb 2026

Jessica

Staff was courteous. Breakfast spread was good. The facility itself was lovely. The only thing was that the room was not as clean as I would have hoped. The shower liner had mold on it and there were stains on the sofa.

10/10

Exceptional

15 Feb 2026

Tyrone

Staff was real friendly and the breakfast was great.

Leisure Partner

6/10

Pleasant

15 Feb 2026

Elizabeth

The air conditioner was reading 65 degrees however it was much hotter than that. We slept with our sliding glass door open because it was much cooler.

Leisure Family

6/10

Pleasant

09 Feb 2026

Tajinder

For a hotel such as this, I expect 24 hour room service with full menu, and a better stocked minibar.

But other than that, the staff was amazing and made me feel welcomed and assisted me in any way they could.

Leisure Self

10/10

Exceptional

02 Feb 2026

Sheree

Everything about this stay stood out. Staff, food, amenities, the room was great. We had a very nice time.

4/10

Poor

28 Jan 2026

Raechelle

The staff is nice. The room smelled like cigarettes. There were no blankets. We asked for blankets as were using the pull out sofa no one came. There was no hot water. Elevator not working

10/10

Exceptional

27 Jan 2026

Esmeralda

The best ones

10/10

Exceptional

25 Jan 2026

Kristine

We enjoyed our stay.

4/10

Poor

24 Jan 2026

Laura

The room was very stained it didn’t seem very clean I did complain about it they moved me to another room but same thing very un happy about it!!

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Steven

The room was clean, myblate check-in went smoothly. Staff was knowledgeable about restaurant hours and even a little forgiving with the continental breakfast time.

Leisure Partner

6/10

Pleasant

17 Jan 2026

Diane

One of the front desk staff could have been a bit more professional.

Business

8/10

Excellent

14 Jan 2026

DEAN

No adjustable AC in the rooms. I woke up at 1am to 85degrees. Front desk confirmed its how the hotel was built.

Business

4/10

Poor

12 Jan 2026

Donielle

The elevators barely worked and took 5-7 minutes each time to open up. When I did not have all my stuff to carry, I took the stairs on the outside of the building. They were wet and slippery, so be cautious when taking them. The entire hotel smelled stuffy and very old, the air was very stale. My room door did not close all the way without force. Upon arriving to my room, the light switch did not work so I had to go to each lamp individually to turn on the lights to be able to see, it was night time with 2 kids. The phone in the living room area was not even plugged in, so we could not call the front desk or room service. One of the towels in the bathroom had stains on it. The water pressure in the shower was poor, and it took about 10 minutes to get water that was warm at best. The morning showers were lukewarm. The walls were paper-thin so we could hear everything. We could hear the people in the pool until about 1:00 AM. I didn't rate this a terrible because the staff we interacted with were very kind to us. But most likely will not be returning.

Leisure Family

8/10

Excellent

11 Jan 2026

Ajay

nice staff, clean and spacious rooms.

Business Family

10/10

Exceptional

09 Jan 2026

Jessica

We’ve stay here several times and have been satisfied each time. Though there was some issues where we have to change rooms three times but was pleased with how we were treated and taken care of. We will definitely be back. Amazing breakfast and very peaceful environment.

6/10

Pleasant

09 Jan 2026

IYLA

Staff not polite. I asked them to check maintenance for hot water and they did not. Embassy Suites keeps leaving their guests empty handed. Though all hotels are like that. I wish the hotel industry a \"\"nice\"\" LAWSUIT. LOL...

Business_and_leisure Self

10/10

Exceptional

08 Jan 2026

Luis

Great staff! Awesome place to stay!! Would definitely recommend and stay again!

Leisure Partner

10/10

Exceptional

07 Jan 2026

Cristina

This Embassy Suites is a beautiful, well maintained location. Our family felt well taken care of by the friendly staff and it is close to nearby attractions and shopping. The room was clean and comfortable. Thank you!

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Phouc

Yes clean and presentable . Staff was great

8/10

Excellent

05 Jan 2026

Brenda

yes

Partner

10/10

Exceptional

05 Jan 2026

Annie

I was told i was going to have a med. size balcony and it was the standard size

6/10

Pleasant

04 Jan 2026

Room was fine

Leisure Friends

8/10

Excellent

04 Jan 2026

Angelica

Room was a little dirty and sheets were thin, no hand soap in the room. Everything else was good.

Leisure Family_with_children

8/10

Excellent

03 Jan 2026

Jacquie

Fine

6/10

Pleasant

01 Jan 2026

Jonathan

The room was very clean and the staff was professional and friendly. However, ththe noise from outside traffic was very loud and made it hard for all of us to sleep. There was also a wedding one of the nights we were there and there was loud music that could be heard all the way up in our room on the 9th floor well passed 11:00. I understand that events may take place at the hotel but to allow loud music passed 11:00 and to not communicate about the event was problematic.

Friends_and_family Family

8/10

Excellent

01 Jan 2026

LIBERTY

Room is nice, clean.

Family

10/10

Exceptional

31 Dec 2025

Rahim

Clean hotel, but one of elevators was broken which made wait long

Leisure

4/10

Poor

30 Dec 2025

BAOLING

This was a disappointed stay at the embassy suite. The first room we walked in, it was not ready. Even though, the app said it was. The beds were not made, and pillows and blankets were on the couch. Front desk moved us to another room at the same floor right away and told us would work with the housekeeping department. As soon as we walked into the second room, I felt warm. Out of the family of 5, I always feel cold. That night in that room, I felt warm. Tried to adjust the thermostat but no cool air. Front desk told me that it was cold season and the hvac central system was set in the heat mode. That night the temperature outside in San Jose was 58 F. We opened the balcony door to get some cool air in. Some hairs were found on the floor in the bathroom and the shower curtain was backward. When I laid down, I saw a big patch of paint in the ceiling was missing. We were already tied after 6 hours of road trip and decided not to switch rooms again, even the front desk offered. The breakfast was good, however, we decided to check out the next day. We originally booked for a three-day stay. We probably won't book them again for a while.

Leisure Family

10/10

Exceptional

30 Dec 2025

Tyrone

The room was great but the location was in front of the elevator so pretty noisy. The staff was very friendly.

10/10

Exceptional

30 Dec 2025

Tyler

Great stay

10/10

Exceptional

30 Dec 2025

Nikhil

Good options for breakfast.good stay and nice location

10/10

Exceptional

30 Dec 2025

Deborah D

I really enjoyed the amenities. Having a restaurant on site with a bar, the indoor pool, parking and breakfast. It made the stay easy and fun. It was also located near Levi Statium, grocery store and other restaurants. Great place to stay.

10/10

Exceptional

30 Dec 2025

Nohemy

The best all the time

Leisure Family_with_children

8/10

Excellent

29 Dec 2025

Baron

Staf was very courteous. Place was clean and nice. Although it did seem a little outdated for it being an embassy suites.

Friends_and_family Family

6/10

Pleasant

29 Dec 2025

Holly

Nice large room
Very humid from past guest shower use
Dim lighting
1 of 2 TVs didn’t work; maintenance couldn’t repair
Long line (30 min) to check in at 5pm
Long line for free breakfast but out of all food (fruit, yogurt, muffins, potatoes, creamer) by 9am. Eggs & waffles still available though.
Ample seating.
Pretty lobby.
Nice staff.
Nice glass elevators & roof ceiling
Decent gym

Friends_and_family Family

4/10

Poor

29 Dec 2025

patricia

I’ve stayed here in the past once since the remodel. I spent two days for the holidays live in town now they’re charging $20 per day parking I never see security guards outside, so I guess you park at your own risk checking in I asked for a quiet area so she gave me the ninth floor room 908 between multiple families with multiple children probably more than is allowed. They were banging on doors yelling and their parents were standing outside, talking loud into the night With the gap in the door, I could hear everything then I blew the circuit using the heater that they provided and the person working there seeing the gap took a picture and he said he would look into it. You can hear everything outside because of that gap under the front door anyways, it wasn’t a very peaceful experience also the bed wasn’t that comfortable. It was a little hard for me . I ran out of body wash proved in theshower smelled pretty good thankfully I brought my own soap then the elevator was super slow. I think there was only one working went down the stairs towards the back of the building and it was filthy. There was garbage everywhere and smelled like urine at the very bottom. I let them know, but it was too late. I had to endure it. This seems like a fun place for families with a lot of kid but not if you want to relax or sleep in people in the room together, but stairs. I g were

10/10

Exceptional

28 Dec 2025

Alex

The breakfast!

Leisure Family

10/10

Exceptional

27 Dec 2025

Judith

5 stars

10/10

Exceptional

27 Dec 2025

Adriana

Room was spacious & check in was quick. Breakfast quality has gone down, & definitely not near what it used to be

Friends_and_family Family

2/10

Poor

21 Dec 2025

Shirley

There are flies in the room.
I smell smoke all night
The hotel room ceiling has mold
Shower water pressure is low

Business Family

10/10

Exceptional

19 Dec 2025

Maria Teresa

Breakfast is excellent

Leisure

10/10

Exceptional

16 Dec 2025

Meliame

Love the locations and staffs are completely excellent thank you for your service !

Leisure Family_with_children

8/10

Excellent

16 Dec 2025

Angela

Staff was courteous, no a huge fan of how the 'manager reception' was run - 2 drink coupons and that was it. There wasn't a bar or anything else for us to purchase drinks outside of the small store. This used to be a 2 hour event - open happy hour type thing. Also not a fan that the restaurant wasn't open. We got the hotel on a Sunday for after the 49ers game and so having to go out and find food / door dash after a long day was very inconvenient. And getting charged $20 to park in the lot - again - not happy when we didn't do valet or anything. That should be free.

Leisure Partner

10/10

Exceptional

14 Dec 2025

Marta

Yes

Leisure Family

2/10

Poor

10 Dec 2025

Gustavo

Dirty hotel

Business Self

10/10

Exceptional

07 Dec 2025

Daphne

We were there for a family service, you made the stay enjoyable under the circumstance.

Friends_and_family Family

8/10

Excellent

07 Dec 2025

Sarah

Standard Embassy room and experience. There was an event which featured mariachi music the night we stayed and as is expected it was very loud and near to our room. Breakfast was lacking. Seemed like not enough staff to restock.

8/10

Excellent

05 Dec 2025

Mary

Room spotless, staff very nice.

6/10

Pleasant

01 Dec 2025

Stephanie

There was a children’s hockey convention the weekend of our stay and they over ran the pool and the hallways. Running around and yelling until at least 11pm. I chose this hotel so my husband and I could swim but unfortunately we did not get a chance since the pool was filled with screaming children the entire weekend we were there. I love kids but I was trying to have a relaxing birthday weekend to celebrate mine and my husband’s birthdays. I think there should definitely be an adult swim situation set up. The staff was super nice and the hotel itself was really nice. The breakfast wasn’t great so on day 2 we ventured out to a restaurant.

Partner

10/10

Exceptional

30 Nov 2025

Shaanu

The room was clean. Staff was nice and pleasant

Business_and_leisure Family

10/10

Exceptional

29 Nov 2025

Shavonda

We have stayed here before and all the times we stayed here we enjoyed. Staff is very friendly and rooms are clean.

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

ATIQ

Overall stay is great. Breakfast option is same which needs to improve and also needs to change at least on Sunday

10/10

Exceptional

25 Nov 2025

Marlie

Room was amazing, staff was great. The food was phenomenal

Business Self

4/10

Poor

23 Nov 2025

Alan

I recently stayed at your hotel and unfortunately experienced a safety incident that I believe needs immediate attention. While taking a shower in the bathtub, I slipped and fell as I turned my back toward the shower. The tub surface was extremely slippery, and there were no non-slip mats or adequate safety features in place to prevent a fall. As a result, I hit the edge of the tub face-down, causing pain in my upper lip, nose bridge, forehead, and part of my head.

Although I did not require emergency medical care at the time, the incident was painful, alarming, and could have resulted in a much more serious injury. This experience significantly affected my stay.

I am bringing this to your attention not only because of my personal experience, but also in hopes that necessary safety improvements can be made so that future guests do not face the same risk. Installing non-slip mats, textured tub surfaces must be checked routinely and it would make a meaningful difference.

I would appreciate it if you could follow up regarding this concern and let me know how the hotel plans to address the issue. Thank you for your time and attention.
It’s been over a week now and I am still in pain!

Business_and_leisure Family

8/10

Excellent

19 Nov 2025

DONNA

Water in shower needs some help not hot and very little come’s out

Business Self

10/10

Exceptional

16 Nov 2025

ATIQ

room great. people at reception great too. so no problem.

Business Partner

10/10

Exceptional

13 Nov 2025

Matha

Breakfast was wonderful. Staff was helpful.

Leisure Family

8/10

Excellent

12 Nov 2025

Santiago

Heater doesn’t work

Leisure Family

4/10

Poor

09 Nov 2025

Daniel

The room was very cold and one couldn't regulate the temperature. I asked for a heater and or more blankets. None were brought

Leisure Partner

10/10

Exceptional

06 Nov 2025

Mark

Beautiful hotel and very clean. Loved the large room with extra work area. The food for dinner was good and pleasant staff

Business

10/10

Exceptional

04 Nov 2025

Carlos

Good breakfast,

Business_and_leisure Partner

10/10

Exceptional

03 Nov 2025

Samuel

Young lady at check-in was absolutely wonderful..

Leisure Partner

10/10

Exceptional

27 Oct 2025

Louis

It was a very good time. We enjoyed our alone time together with no kids super relaxing

Leisure Partner

8/10

Excellent

25 Oct 2025

Teresa

The staff was friendly, when we are traveling we usually stay in Embassy Suites. The rating we give for this hotel is 4 stars.

Partner

8/10

Excellent

25 Oct 2025

Jian

Much to improve

Business Self

10/10

Exceptional

21 Oct 2025

John

I loved how everyone working was always in a good mood.

Leisure Family

10/10

Exceptional

21 Oct 2025

Michele

No GF food options for breakfast and the cook sneezed and coughed on the omelettes while cooking and no trays to take food to the room. Elevators were broken and took forever to get to the rooms

Leisure Family_with_children

8/10

Excellent

20 Oct 2025

Michael

The lady at the bar could have been a lillte more friendly.

10/10

Exceptional

09 Oct 2025

alen

it was good for everything i am so happy to stay here

Friends_and_family Friends

10/10

Exceptional

09 Oct 2025

Ahmaud

Everything was great

Business Partner

10/10

Exceptional

05 Oct 2025

Priscilla

Very spacious and clean room

8/10

Excellent

03 Oct 2025

Tania

Great place, lots of room, good service, and great breakfast. Only complaint is during the summer, the AC doesn’t work well. They offer fans though.

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Vavahea

Everything was great! Would definitely stay here again!

Leisure Family

10/10

Exceptional

29 Sep 2025

Ramiro

I had left another hotel due to a bad experience( someone else sleeping in our room that we mobile checkedin and downloaded digital key) so.Came here.lady at the front desk welcomed me.She was amazingTold her my experience and she apologized even though it wasn't her hotel, but it was still a hillton honors hotel.My kids and wife to say the least were super happy with change

Leisure Family_with_children

10/10

Exceptional

28 Sep 2025

Harold

It was really cool

Self

10/10

Exceptional

25 Sep 2025

Somanjit

Great staff, very helpful and very

Leisure Partner

8/10

Excellent

24 Sep 2025

Carmen

Room could be a bit cleaner. We had a dead bug on center of kitchenette floor. Stains on carpet. Not enough light in the front rooms too dark.
Bathroom too crowded, toilet is in center and is in the way. Need better pillows
Need a more experienced chef to make to order breakfast.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Emelyn

Everything is perfect

Leisure Family

10/10

Exceptional

15 Sep 2025

Tyrone

The staff showed very good customer service.