Name: Marin Hilltop Hotel
Address: 1010 Northgate Dr, San Rafael, 94903, US

10/10

Exceptional

19 Jul 2026

Ivan

Beautiful and convenient location. We really liked our room, modern and comfortable.

Partner

8/10

Excellent

16 Jul 2026

Henry

Property was under renovation there is nothing we can do
Also just one elevator working

Family

10/10

Exceptional

12 Jul 2026

Michael

Marin Hilltop Hotel, formerly the Four Points San Rafael, is easily my favorite Marin hotel. First, as the name implies, it sits on a hilltop with a great view all around. Second, it is being renovated and the new rooms are really nicely redone. Third, it has a beautiful central courtyard with large pool (with hot tub) surrounded by palm trees. Kids love the pool. Fourth, the lobby and onsite bar & restaurant are good, too, though the breakfast buffet is overpriced. But try to get even-numbered rooms facing inward rather than odd-numbered rooms facing outward toward Highway 101.

Self

10/10

Exceptional

12 Jul 2026

henry

Break fast
No out door pool
Staff

Family_with_children

2/10

Poor

11 Jul 2026

Ruth

The pool was closed for remodel. I rented this room for the grandchildren to swim during the visit. I think there should have been an email informing of the property remodel. A lot of windows were also covered with paper for the construction. The experience did not warrant the cost of the room.

Family_with_children

4/10

Poor

09 Jul 2026

Ellindale

We were given a room that look directly out onto Hwy. 101, a major highway for the area. The room was not sound proof and the highway noise made for a night of little sleep. The hotel has over 100 rooms and there were very few guests the night we were there so there were other rooms available, and 3/4 of them did not directly face the highway. We are in our 80's so maybe they thought we wouldn't notice. We do take some responsibility for not immediately going back to the desk and asking for another room, but I do believe the person helping us could have mentioned it and given us a choice.

Partner

6/10

Pleasant

06 Jul 2026

Pamela

The hotel is under renovation and amenities have been disrupted: no Internet, no swimming pool. There were not enough guests to merit a full buffet and the menu offerings tasted terrible. The fan in the air conditioning system at night was so loud that it kept waking me up. Until their renovation is completed, I don’t recommend that anyone stay there.

Self

2/10

Poor

06 Jul 2026

Thomas

They were renovating the hotel and it was loud construction work fro 7:00 AM until 7:00 PM. There was dust all over the room. Even though we had a \"newly renovated room - the smell of chemicals from the new carpet was bad. We have stayed at this hotel many times, but I am not going back.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Leslie Robin

The Staff were SO Nice to Me and Accommodated all of my requests! It was Quiet and I got the Rest I needed. I will Definitely come back!

Self

10/10

Exceptional

27 Jun 2026

Marianna

We enjoyed the hot tub and the breakfast in the morning. The room and hotel were very clean. The overall vibe of the hotel was great!

Partner

6/10

Pleasant

21 Jun 2026

Maureen

Breakfast not happening. Resturant for dinner, marginal. Place is being remodeled. No ice avail for rooms. For the price, barely worth it. Newly redone room on first floor offered view of construction area. Elevators not working like they used to. However, Excellent location for tourists visiting with easy access to freeway and many great places to visit in Marin and Bay Area. Staff tried to do their best but check in person not great communicator.

Self

10/10

Exceptional

16 Jun 2026

Marina

The hotel was very clean the room was very very clean and comfortable. Staff was helpful

6/10

Pleasant

15 Jun 2026

Catherine

Very attractive property and very nice staff but definitely recommend you stay elsewhere. 1. One working elevator. 2. 1 ice machine for whole property. 3. Very loud rooms: either roaring air conditioner or roaring traffic, you decide. 4. Shower is a trickle. 5. Rooms are small. 6. $50 a day pet fee and no pet facilities at all. 7. Breakfast is far from free: buffet is $25 a head before tax and gratuity. 8. No coffee in room: plan on schlepping to lobby if you want any. In little cups. In short, long on looks and smiles and weak on everything else.

Pet

8/10

Excellent

02 Jun 2026

PETER

great remodel happening .looksgreat

Partner

10/10

Exceptional

27 May 2026

Cinthia

They advertised a breakfast buffet, but was only available on the weekend. The staff was great

Partner

10/10

Exceptional

25 May 2026

Li

The staff was very friendly and helpful. Room was clean and comfortable.

Family

2/10

Poor

24 May 2026

Vijay

I rarely leave negative reviews, but my experience checking into this hotel was unacceptable.

My check-in process took over an hour because the front desk agent repeatedly insisted that either Hotels.com or I had cancelled my reservation. He stated there was nothing he could do unless I made a new last-minute booking directly through the hotel.

During this time, I spent over an hour with Hotels.com support, and their agent confirmed multiple times that my reservation was active and valid. She even attempted to contact the property directly to resolve the issue.

When a second staff member arrived, he quickly determined that the hotel itself had mistakenly cancelled my reservation internally. In other words, the issue was entirely on the hotel’s side.

What was most disappointing was the lack of professionalism and accountability from the original front desk agent. After causing a lengthy delay and significant stress late in the check-in process, there was little acknowledgment of the mistake and no meaningful apology, I was simply checked in as though nothing had happened.

This situation reflects poorly on both staff training and guest service standards. A hotel at this level should be able to properly verify reservations, resolve internal errors efficiently, and handle guest concerns with professionalism and empathy.

Given the unnecessary inconvenience, lost time, and poor handling of the situation, I believe some form of compensation would have been appropriate.

Self

2/10

Poor

19 May 2026

Auanja

This property is under construction. The room that I paid for on Expedia was not the room that was provided to me. They had no rooms available with a patio, which is what I paid for. The hotel is under construction. The rooms smell like cigarettes, and the staff was rude. I would not recommend this property and Expedia needs to update their website in accordance with the hotel.

Family_with_children

10/10

Exceptional

19 May 2026

Thomas

All of the Hilltop staff were great and very accommodating! Due to the renovation being done on hotel the type of room we requested was not available, but we were given a pool view room and free breakfast for 4 days to compensate by the front desk person ( hate I didn’t get his name he was great)! The waitress, hostess… she did everything, that was at the restaurant in the mornings was amazing! She accommodated everyone with what they needed! We stay at least 3 times a year here to be near my daughters house and this was one of our best stays! Thank you

Partner

8/10

Excellent

18 May 2026

Nicholas

Room was very clean. It was very quiet

Self

10/10

Exceptional

11 May 2026

Regina

Great staff, easy check in. Room road noise was noticeable, but affordable and close to all amenities. I would stay again but request a room on other side of freeway.

Self

8/10

Excellent

10 May 2026

James

We’ve stayed here before. Nice location and nice hotel. Rooms are getting older, so it is exciting to see the remodeling going on. Rooms definitely show wear and tear. Staff is nice, especially the breakfast host. We remember her from our last stay.

Partner

10/10

Exceptional

03 May 2026

Agnes

The place was clean and nice, and the staff were friendly and accessible to stores and restaurants.

Friends_and_family Family

4/10

Poor

01 May 2026

Daniel

We checked in and immediately got to our room and noticed two what appeared to blood stains on the floor. I went down and asked for another room which they obliged, however, did not seem surprised at all. The reassigned room was run down and worn out. The wall thermostat didn't work which left us freezing our first night, we ended up using the controls directly on the wall unit to get some type of climate control. The shower water was lukewarm and the tub did not drain well so you were left standing in 3 inches of water during your shower. Not impressed and this is the furthest thing from a \"4 star\" hotel. For what we paid we left extremely disappointed and feel completely deceived and ripped off.

Family_with_children

10/10

Exceptional

01 May 2026

stephanie

excellent staff, very friendly. I loved the outdoor area, the gym was nice, the room was clean

Partner

8/10

Excellent

23 Apr 2026

John

Marriott has redone the public areas nicely, but the rooms are yet to be done. The furnature in our room as old and worn. In a year or so this will be a very nice hotel once the rooms have been upgraded.

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Rosanna

The main areas are nice, but the room was in poor repair. Needs to be totally replaced. The bed was clean, everything was clean, but the furniture was worn. I understand the hotel recently changed hands and major repairs are being done, but it is a work in progress. Staff were nice.

10/10

Exceptional

17 Apr 2026

Jeff

Wonderful staff, nice location and nice rooms..

Self

8/10

Excellent

15 Apr 2026

Hao

The property is a bit dated, but it's centrally located. The room can be noisy because it's close to the freeway. The staff are super friendly. Parking is free. There are a bar and a restaurant onsite for convenience.

Family

6/10

Pleasant

14 Apr 2026

Susan

This place is a great location with a comfy bed and nice staff, but it needs an update. (In process - we saw construction crews.). Our room was noisy with the window open, and with window closed, the AC unit was even noisier. Bathrooms not yet updated to most modern Marriott hotels, and not enough charging. We were spoiled having stayed at Sheraton Palo Alto the previous two nights, which is very updated.

Partner

10/10

Exceptional

14 Apr 2026

David

😎

8/10

Excellent

12 Apr 2026

Kerry

departed before breakfast, did not swim

Partner

6/10

Pleasant

12 Apr 2026

Scott

My cousin stayed here and said it was out of date and needed a refresh. It was loud off the freeway so they moved his room, but I’d love a nice spot in the neighborhood and I think others would come if it was renovated.

Self

10/10

Exceptional

27 Mar 2026

Melanie

Easy and friendly check-in, clean room, lovely grounds, close to hiking trails, overall a great overnight stay.

10/10

Exceptional

24 Mar 2026

Elia

My favorite place to stay when I come up from So Cal. Staff is very friendly the property is immaculate and very spacious.

Self

4/10

Poor

21 Mar 2026

Caren

Under construction. Not worth $200 a night!

Self

10/10

Exceptional

19 Mar 2026

Stephen

Very lovely Hotel, with a fine Hot Tub!

Partner

8/10

Excellent

18 Mar 2026

Beverly

The hotel is being renovated which is good.

Partner

8/10

Excellent

18 Mar 2026

Nathaniel

Everything was very nice: great room, bed, shower - all very nice. The one thing that could have been better was the inroom coffee. The little pack of grounds that you set in the tray there - it does not make a good cup of coffee, not even close.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Malachi

Everything was phenomenal

Partner

10/10

Exceptional

14 Mar 2026

Donna

Great

Self

10/10

Exceptional

08 Mar 2026

Helen

Staff was highly receptive to reimbursing me for spoiled food because of malfunctioning refrigerator.

10/10

Exceptional

08 Mar 2026

Jock

My wife and her three girls had an awesome stay such friendly staff and super clean place super comfy bits. We will definitely be back.

10/10

Exceptional

08 Mar 2026

Agnes

This is my fourth visit, and I keep returning because I am pleased with the experience.

Friends_and_family Family

8/10

Excellent

01 Mar 2026

Luis

Room was clean staff courteous

Family

10/10

Exceptional

28 Feb 2026

Vanessa

Room was very clean. Loved that they offered a microwave in the room and their fridge was good-sized. The AC unit was a little loud, however.

Partner

6/10

Pleasant

25 Feb 2026

Joseph

They’re trying. I’d suggest a refresh. I also didn’t get the breakfast because it requires a ticket that I wasn’t furnished. It was just me but I had to pay for two meals that I didn’t receive because of their error (I ran out of time waiting for the situation to be corrected). It’s a shame because I make regular business trips here and I wanted it to be a good place for future stays but it just didn’t pass the test. Lemme see 220$ x2 x4x12.. so that’s about 12k Marin hilltop has just forfeited over a slip of paper

8/10

Excellent

24 Feb 2026

Elizabeth

Room is nice but screaming people in room next door at 3 am was not nice. Had to call security.

Partner

6/10

Pleasant

17 Feb 2026

Augusta

Room

Family

10/10

Exceptional

17 Feb 2026

William J

The room was spotless. All the staff members were very friendly. There is a restaurant on site with good food and reasonable prices. They have a big parking lot with free parking. The location is great, very close to major parkways.

Partner

10/10

Exceptional

17 Feb 2026

Mark

Great room

8/10

Excellent

17 Feb 2026

richard

very clean and comfortable

10/10

Exceptional

15 Feb 2026

Dr.LaMonte

Excellent Room to stay

10/10

Exceptional

14 Feb 2026

Jared

Even though there was construction work, they comped me breakfast.Big smiles.

Business Self

10/10

Exceptional

11 Feb 2026

Christian A.

Very nice

10/10

Exceptional

09 Feb 2026

Justin

Friendly staff, nice and clean rooms, breakfast was very good and reasonably priced compared with hotel brands I’ve been to before (similar to Hilton Garden Inn). Hotel was a Four Points but is experiencing a rebranding. My group also loved the hot tub and pool, and they said the burger from the Tavern was a hit! Very great place to stay if visiting San Rafael or just passing through on 101. I’d definitely book again in the future.

Friends_and_family Friends

4/10

Poor

08 Feb 2026

JANICE

Check in staff not friendly.
Heating/cooling unit was very loud when fan was running.
Bath towel had long hair on it. Pillow case torn.
Facility is renovating. Our room was below a unit being renovated. EARLY Saturday morning there was a crew banging away.

Leisure Partner

8/10

Excellent

07 Feb 2026

Bradley

Clean, convenient location

Leisure Partner

2/10

Poor

06 Feb 2026

Shaun

Disgusting rooms and hotel is so musty. Outdated everything EXCEPT their lobby. Makes you feel like you are at a nice hotel but it is so nasty. Parking is like a motel. Have construction cars everywhere. Roads filled with potholes.

Partner

2/10

Poor

06 Feb 2026

Monita

I think there was bedbugs because the first night that we stayed in room 311 we got bites all over a red mark. It was really noisy because we got the room by the freeway. I did call ahead of time to make sure not to get a room by the freeway but overall this will be the last time we stay there and I’ve stayed there so many times and not had any problems.

Partner

6/10

Pleasant

01 Feb 2026

Radovan

noisy heating system

Business Self

6/10

Pleasant

01 Feb 2026

Radovan

noisy heating system, everything else acceptable

Business Self

6/10

Pleasant

31 Jan 2026

Kristen Lee

Staff was good. Room was dated with paper thin walls. I could hear everything. Lots of construction and noise pretty much all day and into the night. Water temperature was sporadic often running out of hot water. Housekeeping was every other day and they forgot my room. Found wet towels on the floor and things left unclean even with the full service. Parking was difficult as they blocked all the spaces in walking distance to my building. Made parking at night for a woman alone a bit sketchy. I was disappointed in this experience.

Leisure Self

10/10

Exceptional

29 Jan 2026

Jack

Staff was extremely helpful and friendly. Great service all around

Business

6/10

Pleasant

19 Jan 2026

Paula

Great location, but the rooms are very dated with no amenities. Good value, however.

Business Self

10/10

Exceptional

17 Jan 2026

Stacia

Loved this place!

Partner

8/10

Excellent

17 Jan 2026

Wendy

The location is ideal for avoiding Bay Area chaos prior to any appointments. Very quiet considering its proximity to the freeway. The property is pretty and well kept. Rooms are basic and could use some detail cleaning and paint touch ups but overall a very good and reasonably priced stay.

Business_and_leisure Self

6/10

Pleasant

14 Jan 2026

melissa

Noise complaint… someone made noise from 6am til 1am it was ridiculous and bought down the comfortability of my stay

8/10

Excellent

03 Jan 2026

Elizabeth

Room was clean, check-in was easy.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Mark

Wonderful stay and convenient location for our family during the Holidays. The Breakfast package was an added benefit. The waitresses were wonderful and always greeted us each morning. Thanks and see you all next time.

Friends_and_family Family

2/10

Poor

02 Jan 2026

Brian

My room hvac was noisy and would not shut off during my entire 7 day stay. The clerk at check-in put me on the lowest floor and the fartherest room on my floor even though the hotel was fairly vacant most of the time. At night, there were construction activities above my room. One morning a homeless person was on my floor wandering the hall.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Ilia

Very clean room. Helpful, friendly staff.

Leisure Family

8/10

Excellent

31 Dec 2025

Patrick

Ok

Leisure Partner

10/10

Exceptional

30 Dec 2025

Richard

Friendly and helpful staff!

Friends_and_family Family

8/10

Excellent

29 Dec 2025

Constance

Clean room and property. Veey nice staff for the most part. I'll stay here again. Thx!

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Martha

I liked the hotel for its location and the general layout of the hotel. Unfortunately, despite double windows, the freeway noise made it difficult to sleep. We realized that the sound was coming through the air conditioner/heater. So with the system turned off completely, I put two pillows up against the air conditioner, and then I could sleep. In the future, I will be sure to ask for a room with an even room number in order to avoid exposure to the freeway noise.

Leisure Partner

8/10

Excellent

27 Dec 2025

Richard

Poor quality sheets. Uncomfortable bed

Leisure Partner

10/10

Exceptional

20 Dec 2025

Jennifer

Friendly staff

Business Self

4/10

Poor

17 Dec 2025

Sandy

I stayed for 18 days because my home in marin was in construction. At first it was beautiful, staff were sweet. After a week I complained that the WiFi wasn’t working. They moved me to another room where the WiFi also wasn’t functioning. Finally, 24 hours before I left, I realized the WiFi worked in the hallway lounge area near my room. I sat in a comfortable chair and used the WiFi. However, some bugs bit me on my arm that rested on the chair and on my backside. The clothes I was wearing were infested. When I complained and asked for compensation, they gave me 10,000 Bonvoy points. No offer to replace my clothes or wash them, no offer for intervention of any kind.

Business_and_leisure Pet

10/10

Exceptional

17 Dec 2025

Alexis

I've stayed here multiple times now, and the staff at the San Rafael Four Points Hotel made all the difference for very positive experiences. I made several errors in managing my reservations and yet the staff members were always willing to sort things out quickly and cordially. I will not hesitate to stay here again and I highly recommend this hotel to everyone. Thank you!

Business_and_leisure Family

8/10

Excellent

16 Dec 2025

Steven

Everything was great!

Business

2/10

Poor

13 Dec 2025

Michael

Dont ever pre book or stay here they will not attempt to help or refund if you have emergency sicknesses or try and cancel more than 24 hours in advance

10/10

Exceptional

13 Dec 2025

Cindy

Excellent, the staff as always are so nice and the hotel smells so nice when you walk through the front doors. I travel alone and I feel very safe at this hotel.

Business Self

10/10

Exceptional

12 Dec 2025

Christopher

Everything works. Very clean hotel, marvelous front desk, phenomenal house keeping. Lovely amenities including pool, spa & gym. Easy plentiful parking. Fresh coffee service every morning. There’s a pub and restaurant with limited operating hours. Would like a cable-stay machine and replacement of dumbbells stolen from the rack, and a working tv. Would like stronger tasting coffee for the coffee service.

Business_and_leisure Self

8/10

Excellent

09 Dec 2025

Sandy

Hot water any time of day, beautiful architecture and view from my room

10/10

Exceptional

08 Dec 2025

gerardo

The staff was very friendly rooms are clean. The surrounding area was quiet.

Business_and_leisure Partner

10/10

Exceptional

07 Dec 2025

Katarena

Comfortable

Business_and_leisure Family

6/10

Pleasant

07 Dec 2025

Sabrina

There was a smell in the hallways that were stale and cigarettes. Rooms were average, curtains were dirty and the outlets could be upgraded to include usb sockets.

Leisure Partner

10/10

Exceptional

06 Dec 2025

Miranda

Great amenities

Leisure Self

10/10

Exceptional

05 Dec 2025

Oscar

Check in and restaurant staff were professional and friendly. I would recommend this property and stay here again.

10/10

Exceptional

05 Dec 2025

Alexis

The room was very nice and clean. The entire staff was very friendly and polite. We enjoyed our stay here at the Four Points by Sheraton San Rafael. Thank you!

Respectfully, Alex

Business_and_leisure Partner

4/10

Poor

04 Dec 2025

Mark

Front desk staff could give better directions to rooms. Their casual and cavalier directions - \"just over to the left\" - had me wandering around three different floors of the hotel trying to find my room.

Leisure Self

10/10

Exceptional

02 Dec 2025

Deborah

All excellent

6/10

Pleasant

01 Dec 2025

nicole

The photos look better than the actual rooms- old and dated, and very loud hearing cooling unit

8/10

Excellent

30 Nov 2025

Patricia

Pleasant stay. Somewhat worn furniture in rooms. Heater fan is loud.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Lily

Our entire stay was excellent. Our room was clean, the staff was friendly, and the service was great. One of the staff members even jumped our car for us when it didn't start because the battery needed to be charged!

Leisure Family

10/10

Exceptional

26 Nov 2025

Christopher

Spotless room, everything in the room works, wonderful front desk, sweet and efficient housekeeping. Laundry great. Has gym that I use. That could use a cable machine and replacement of some stolen dumbbells. Easy plentiful parking, loading and unloading. Free morning coffee service. Haven’t tried the restaurant or bar yet. Sparkling pool and hot tub, but it’s fall cold weather so haven’t used. Easy access to 101 north or south. ⭐️⭐️⭐️⭐️⭐️

Business Self

10/10

Exceptional

23 Nov 2025

James

This is my “go to” place to stay when in the area. Affordable, very friendly staff, easy to access and park, comfortable and large rooms. Stay here multiple times a year on business.

Business

10/10

Exceptional

22 Nov 2025

Fahad

Nice

10/10

Exceptional

20 Nov 2025

Lisa

This establishment was awesome, clean, spacious and Jose in the bar was exceptional. We have travelled around the world many times, we found Jose to be an exemplary example of how people working in the hospitality industry should be.

Partner