Name: Extended Stay America - Richmond - Hilltop Mall
Address: 3170 Garrity Way, Richmond, 94806, US

10/10

Exceptional

25 Jul 2026

francisco

Great staff

10/10

Exceptional

23 Jul 2026

Alfredo

Great place good

6/10

Pleasant

13 Jul 2026

Joseph

We were there two nights for a wedding. When we checked in the clerk didn’t give us much information. Such as why there was no shampoo just a little bar of soap. We didn’t know you had to ask for things at the front desk. The complementary breakfast is not a breakfast but snacks and the coffee was not very good. I suggest you bring your own coffee or coffee maker or go to a coffee shop.

Partner

10/10

Exceptional

05 Jul 2026

Filiberto

The bathroom had a strong Clorox smell

Family_with_children

8/10

Excellent

03 Jul 2026

Martin

Parking was good. Thank You very much

10/10

Exceptional

28 Jun 2026

Adrian

Staff was great!

Partner

10/10

Exceptional

19 Jun 2026

francisco

Everything was very good

Partner

10/10

Exceptional

19 Jun 2026

francisco

Staff clean room parking everything

Partner

4/10

Poor

12 Jun 2026

Robert

2nd floor hallway smells like burnt food had very bad water pressure could barely take

10/10

Exceptional

10 Jun 2026

francisco

Great staff

Partner

10/10

Exceptional

10 Jun 2026

francisco

Staff members did a great job

Partner

10/10

Exceptional

08 Jun 2026

francisco

Staff is the best

10/10

Exceptional

07 Jun 2026

Maria

I loved the staff very helpful!!

Partner

8/10

Excellent

04 Jun 2026

Melanie

The rooms were clean my only problem was that there wasn’t any workout section. the workers were friendly and helpful I stayed 2 weeks had no issues

Self

10/10

Exceptional

29 May 2026

Itamar

Good and will stay again

2/10

Poor

25 May 2026

Andres

This was literally the worst hotel we’ve ever stayed at. It was filthy dirty from the lobby, to the elevator, to the room. The fridge in our room was covered in rust, there were boogers on the wall between the beds, and I found a public hair in my bed when I pulled down the covers. The bedding was paper thin, terrible water pressure and zero amenities. There were no cups in the kitchen or the bathroom, there is no shampoo in the shower, and there was not even a blow dryer in the bathroom. The “free breakfast“ was a package of oatmeal, a granola bar, or a package of mini muffins that you might put in your kids lunch. We were woken up every morning by the intense smell of marijuana and the gunning of motorcycle engines. Horrible experience. Would not recommend.

Friends_and_family Family

2/10

Poor

25 May 2026

Stephanie

Doesn’t look like the photos. Morning staff seemed well enough but night staff didn’t quite seem to know what was going on. There appeared to be mold in our bathroom sink, bathtub caulking was placed like fingerprinting, an outlet cover by the bed was hanging off, so you can see a huge hole in the drywall around outlet box. Huge stain in the bathroom sink. Elevator and doors pretty gnarly. Overall could use improvement in cleanliness and property cleanliness and upkeep.

Partner

10/10

Exceptional

24 May 2026

Keary

Unbelievably helpful staff! Every single staffer I had contact with was far kinder than average compared to even fancy places I've stayed, and the management went above and beyond to help me sort out a hardware issue with our room's bed. I've had horrible experiences at multiple hotels trying to get assistance with aging/broken stuff in the room, but this hotel took the comparatively minor issues so seriously that everything I had asked about was fixed and then some within 10 minutes. I've never had that experience before, it's a testament to this particular hotel's hiring practices that they have been able to staff both the day and the night shifts with polite and eager-to-help people. Thanks!

Partner

8/10

Excellent

20 May 2026

James

.

Self

6/10

Pleasant

20 May 2026

Justine

Parking was fine

4/10

Poor

17 May 2026

PRASANNA

The hallways have a terrible stench that possible seep into the rooms too. The hallway carpets are visibly disgustingly dirty. The grime mixed up with overwhelming cleaning detergent is what probably creates the disgusting smell. The property says breakfast offered but its a small open door cupboard with coffee on the top and 2 trays with fruit bars and small muffins on the inner shelf. Bathroom shower curtain bar was loose off of both ends, was worried that it would come off before we left. Taking a shower was a pain having to keep drawing the curtain on both side as it would keep sliding off as the curved bar was loose and not held in place properly to hold the curtain in place. Staff was friendly and helpful. Wasnt a pleasant stay at all. Definitely will not be going back.

Family_with_children

2/10

Poor

16 May 2026

Shari

Grab and go breakfast terrible. Check-in--no one there and a sign was posted that they would be back shortly. Waited 20 min., went out to my car, came back, still no one there. Finally checked in, room needs touch-up paint throughout. No remote for TV. Took 45 min. for them to bring one. Well-worn property. Smells musty. Very expensive for what I got. Motel 6 in Pinole nearby is a decent property at half the price!

Partner

10/10

Exceptional

15 May 2026

yang

好好

10/10

Exceptional

13 May 2026

yang

好的住宿

Friends

2/10

Poor

03 May 2026

Selina

Bed bugs don’t come here

Family_with_children

10/10

Exceptional

28 Apr 2026

Regina

The property was easy to find, it was fairly close to the highway, and within close proximity to a Walmart, should you need to make a quick purchase. The rooms were comfortable and clean, and the decor was basic, but nice. Parking here is free, and the parking lot was large enough for us to easily find a stop n the day we stayed. The staff was simply amazing, cordial, and eager to help when asked. My only complaint was about the guests who allowed their toddler to run, unattended, down the corridor, while banging and kicking on several doors in our floor. When I called the front desk to let them know what was happening, they said they’d send the manager up to investigate. They called me back a few minutes later to let me know about said child running amok, but the banging and kicking continued for some time afterwards.

Family

6/10

Pleasant

27 Apr 2026

Cassandra

Kind staff, but location has horrible breakfast compared to other stay Americas. Not what was promised. WiFi is horrid and disconnects all the time. Overall an okay experience

Self

6/10

Pleasant

25 Apr 2026

Sivanagarajaram

Parking is fine. Breakfast is just ok

10/10

Exceptional

23 Apr 2026

Joana

Great service & clean

Friends

6/10

Pleasant

20 Apr 2026

Anita

Breakfast of coffee, muffins, nutrigrain bars was good.

6/10

Pleasant

19 Apr 2026

Tiffany

The bathroom had huge globs of hair in the shower that did not come from us and the carpet probably needs to be replaced...there are permanent marks on it that looks like foot prints

10/10

Exceptional

13 Apr 2026

francisco

Good

Partner

10/10

Exceptional

13 Apr 2026

francisco

Good

Partner

10/10

Exceptional

13 Apr 2026

francisco

Great staff

Partner

10/10

Exceptional

13 Apr 2026

francisco

Great staff

Partner

10/10

Exceptional

06 Apr 2026

francisco

Everything was great staff very helpful and friendly

Partner

8/10

Excellent

30 Mar 2026

Newton

Great location

Self

6/10

Pleasant

30 Mar 2026

Enrique

First of all, in terms of cleanliness, this hotel is in very poor condition. From the moment you arrive, you are hit with a strong, unpleasant smell—like an old, poorly maintained, and unsanitary property, mixed with odors of marijuana and other strange smells throughout the building. The staff, however, was very kind; we were greeted by Amanda, who was friendly, welcoming, and professional. When we entered the first room, we had to leave immediately because the smell was unbearable—a mix of food, dirt, humidity, and other unpleasant odors all combined, making it impossible to stay there. We were then moved to a second room, which was slightly better, but still far from clean. The carpets are extremely dirty, heavily stained, and worn out, and one of the burners in the room did not work. The hallways smell terrible, and the odor of marijuana is present throughout the entire property. What they call “breakfast” is basically just a coffee pot and hot water for tea, which cannot realistically be considered breakfast. Overall, the hygiene of this hotel is very poor. A positive aspect would be the parking and the location, as it is close to several tourist areas and also near Walmart. However, I would not recommend this hotel for families, as the general type of clientele seems to be mostly individuals staying one or two nights or people passing through for work and leaving quickly, and it does not feel like a safe or appropriate environment for a family stay.

6/10

Pleasant

21 Mar 2026

Paul

Good accommodations. I would stay here again

Self

10/10

Exceptional

21 Mar 2026

George

I’m pretty proud

10/10

Exceptional

21 Mar 2026

Antonio

Nice clean rooms.

Partner

10/10

Exceptional

17 Mar 2026

francisco

Everything was good

10/10

Exceptional

15 Mar 2026

francisco

Staff is very friendly and helpful my wife and I enjoy staying in this hotel

Partner

6/10

Pleasant

05 Mar 2026

James

They charge $18 for parking.

10/10

Exceptional

11 Feb 2026

Christian A.

Staff was awesome as a possume

10/10

Exceptional

08 Feb 2026

francisco

The best

Leisure

10/10

Exceptional

21 Jan 2026

francisco

Everything was graet

Leisure Partner

10/10

Exceptional

20 Jan 2026

francisco

Every was great

Leisure Partner

10/10

Exceptional

19 Jan 2026

Vinoj

Very good

6/10

Pleasant

14 Jan 2026

Juan

Room needs refresh, sees it's age.

Business_and_leisure Self

10/10

Exceptional

09 Jan 2026

Dave

Clean and comfortable

Business

6/10

Pleasant

08 Jan 2026

DENISHA

Something else

8/10

Excellent

04 Jan 2026

Ana

They offer breakfast they only have coffee and bread and protein bars

Leisure Partner

10/10

Exceptional

31 Dec 2025

Michael

Very good for needs!

Business_and_leisure Pet

10/10

Exceptional

19 Dec 2025

David

Very good price for a temporary stay

Friends_and_family Family

8/10

Excellent

07 Dec 2025

Averi

There were some odd smells throughout the hotel, like a strong burnt food smell from the microwave as soon as I walked into my room, or a musty smell in the hallways and the stairwell.
Other than that, it was good

Leisure Self

10/10

Exceptional

05 Dec 2025

Maria

Good

10/10

Exceptional

29 Nov 2025

Carole

Holiday, solo stay-cay: Brought my food/drinks, personal items, and never left the room! The pot, pan and tableware provided were sufficient. The fact that the lounge chair is a recliner was a kiss from God! I only wish they allowed firesticks to connect to the TV or provided Netflix or something. Two nights might've turned into four!

Self

2/10

Poor

17 Nov 2025

myron

No elevator

4/10

Poor

11 Nov 2025

Joseph

I booked this hotel for my son and his kids specifically because it says breakfast but there was NO BREAKFAST at all. He could have stayed at my hotel and bought breakfast if we had known. FALSE ADVERTISEMENT on website.

6/10

Pleasant

28 Oct 2025

Tempest

The staff was courteous but the building and room was reminiscent of a halfway house.

Self

6/10

Pleasant

26 Oct 2025

Tiana

There was no breakfast choices other than a nutrigrain bar.
The bedroom bathroom door was in poor condition. The door to the room didnt lock all the time.
No conditioner
Staff was really nice though.

Leisure Family

4/10

Poor

25 Oct 2025

Christa

Very strong off putting musty odor in multiple rooms. Would recommend only for short stays. They do allow pets which is the only reason we booked.

Business Family

4/10

Poor

20 Oct 2025

Alejandra

Very dirty

Leisure Family

6/10

Pleasant

07 Oct 2025

Tim

room smelled real bad and dirty

Business

4/10

Poor

05 Oct 2025

Judith

Highly disappointed

Parking was easy, you obtain a parking permit from the desk upon check-in.
Staff was easy to work with. The room was not well maintained. It was Apparent that upkeep and maintenance has been deferred or ignored. Old and damaged kitchen cabinets, the refrigerator was clean on the inside but the outside appeared to have dings from being moved around. The microwave had not been cleaned and there was smelly, old food under the turntable. The kitchen fan was oozing greece. The bathroom door needed cleaning and painting. The carpet needed shampoo or replacement. The bed skirt had food stains and was not properly adjusted to the bed. The walls were dirty with what appeared to be food drips or some other substance. The nightstand had been damaged and needed to be replaced. Overall, the room needed a complete overhaul.

Self

10/10

Exceptional

24 Sep 2025

Antonio

Quite

Self

4/10

Poor

23 Sep 2025

Kevin

Room smelled like smoke and it was a nonsmoking room. We were threatened about the no smoking in the room with a $250 fee yet the room smelled like cigarettes. Also had a lingering wet dog/wet carpet smell. If you need a place to crash great

Leisure Partner

8/10

Excellent

08 Sep 2025

Maribel

There was no remote control in my room I would maybe pay more attention on what the room is required to have once checked as ready. Room was pretty clean. One extra blanket would be helpful.

4/10

Poor

08 Sep 2025

Mayra

Not the cleanest. There was mold in the bathroom ceiling, needs major upgrades. Weird smell when you walked into room. Staff was super friendly though.

Leisure Family_with_children

6/10

Pleasant

02 Sep 2025

Richard

Place could use to clean the elevator.

Leisure Self

2/10

Poor

02 Sep 2025

Daniel

The cabinets made of partial board were swollen and delaminating from possible water damage. Though I intentionally booked a room with a kitchen, with plans to cook dinner, there were no pots, pans, dishes, or even a coffee pot. I asked for a coffee pot and was told they don’t have them in the rooms, and that I could come down for coffee in the lobby in the morning. I brought my own coffee pot up to the room. They advertise free breakfast, but there was nothing more than coffee (which was empty at 7:00 AM) and some granola bars. This is not breakfast. The staff said they were (out of some things).

6/10

Pleasant

02 Sep 2025

Verified traveler

The room had an odd stale cigarette smell. We didn't ask to switch rooms since we were only staying 2 nights. Breakfast was coffee and some granola bars. Nothing special.

Friends_and_family Family

10/10

Exceptional

29 Aug 2025

Jesus

Everything was great

Business Self

2/10

Poor

25 Aug 2025

Patricia

For $150 I expected a lot more.

4/10

Poor

19 Aug 2025

Mary

Rooms pretty clean, but hallways and elevator smelled. Grab and go breakfast, all sweets and coffee.

8/10

Excellent

16 Aug 2025

Seyrahn

The main reason I gave 4 stars was that when I went to shower, the water was lukewarm—not even hot—and the shower pressure was too weak for the water to flow properly. I felt quite cold while taking a quick shower. Additionally, there was no hairdryer available. I mentioned this to the receptionist, and she made a note in her book. Otherwise, the room was clean and quiet.

Leisure Family

8/10

Excellent

09 Aug 2025

Ethan

As far as this hotel goes, it's likely one of rhe better options as fsr as bang for your buck. The hotel is clean, and has a more modern look than some hotels. It was pretty quiet when I stayed and I never really had issues with sound other than the occasional person walking and talking outside. Now as far as things that I didn't like... there are a few. When you walk into your room, it has a feint smell of smoke even in the non-smoking rooms. I'm unsure as to if they have smoking rooms but you can still smell the menthol from cigarettes that lingers in the rooms, although not strong, is there. When I stayed, the bathroom door took quite some force to close, almost like you had to slam it for it to fully close and the lock on it was hit or miss, often not working or getting stuck halfway. I had read reviews about this hotel beforehand and saw people complaining about the breakfast, but I never really had an issue with it. When you check in, the person at the counter tells you that it's more of a grab and go type of thing rather than a sit down breakfast. Other than the things listed above, everything was up to par with even 5 star hotels.

8/10

Excellent

01 Aug 2025

Lyle

Nice place

When we checked in the person who helped us was awesome! I wish i could remember his name

Partner

10/10

Exceptional

01 Aug 2025

sandra

More improvement

Business

2/10

Poor

23 Jul 2025

Jeanette

The bed was extremely noisy

8/10

Excellent

23 Jul 2025

Tiffany

This was a very good property to stay out. I felt safe. I slept well because it was quiet. The only bad thing was that they needed to mop the floor in front of the elevator on the third floor, as well as not the actual elevator.

4/10

Poor

16 Jul 2025

Bonnie

Wont stay here again. Worn out and delayed maintena mce made it unco.fortable

10/10

Exceptional

12 Jul 2025

Hobe

Perfect

Business_and_leisure Self

8/10

Excellent

07 Jul 2025

Annabel

Convenience

Leisure Family_with_children

10/10

Exceptional

06 Jul 2025

Miguel

Great place at a reasonable price!

Self

10/10

Exceptional

29 Jun 2025

Marlene

Quiet and calm stay

Leisure Self

10/10

Exceptional

29 Jun 2025

Tiffany

Nice staff all the time

Leisure Partner

4/10

Poor

23 Jun 2025

Janette

Our family stayed overnight only, we check in 10++pm and check out before 11am the following day. They don't have complimentary shampoo or conditioner, no ice.

Business_and_leisure Family

6/10

Pleasant

01 Jun 2025

Chinedu

Nice

Leisure Family_with_children

10/10

Exceptional

25 May 2025

heinz

Friendly, comfortable