Name: Surestay Plus By Best Western Point Richmond
Address: 915 W Cutting Boulevard, Richmond, 94804, US

6/10

Pleasant

12 Jul 2026

MARIANA

This hotel is more for the long term rental for workers and not so many visitors. The wifi was terrible. The staff is nice. The breakfast is minimal. The pool is dirty and useless: in July you need long sleeves shirts🙂

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Toby

Very thin walls, you can hear everything.

Self

8/10

Excellent

01 Jul 2026

Leslie

The room had a strange distinctive smell to it, the place was okay maintained.

6/10

Pleasant

01 Jul 2026

Rebecca

Good value, but several problems this trip, including a ripped sheet, missing pillow case, and horribly squeaky bed. We also had trouble getting the TV to work, and it was noon on the second day before maintenance was able to fix it. My biggest complaint however was a ride person at the front desk when I went to discuss the problems. She cut me off several times, focused only on the TV issue, then told me I'd just have to wait for maintenance and walked away from me while I was still trying to describe the actual problems.
I have stayed here before without issue, but this trip was not good.

Family

10/10

Exceptional

30 Jun 2026

Valeria

Pool was closed unfortunately for the kids my only complaint

Family_with_children

8/10

Excellent

30 Jun 2026

CARLOS

Approximately 2.4 miles away from family in the area, a good place to spend the night in. Breakfast was decent, staf was friendly, pool is maintained. However, nothing within walking distance, but a Chevron convenience store next to the parking lot. Overall, I would stay here again, it's not bad, pretty much what one should expect from a 2.5 star property.

Self

2/10

Poor

29 Jun 2026

Mohammed

No

2/10

Poor

26 Jun 2026

sergio

Clean room

10/10

Exceptional

24 Jun 2026

KALI

Overall a great stay, easy check-in, clean room/bed/shower, T.V/microwave & mini fridge all were in working order. There is also a free breakfast with some limited offerings, but free is free and not many places offer this type of perk anymore, so it is nice to have as an option. My only warning to others is that it is right off of the highway, so it is very loud, but I knew that when booking so I can't complain. The room had ear plugs to help with that issue, so its not the hotels fault but did want to warn anyone who may not be familiar with the area or is sensitive to loud sounds. Other than that, a great stay for a really affordable rate for the area. I will definetly be staying here again.

Self

2/10

Poor

23 Jun 2026

Laquisha

Staff was very rude and unprofessional.. the amenities were privileged to certain guests and breakfast was not pleasant at all…. When asked why time changed for pool and asked to speak to manager we were threatened with DNR and was told we had to leave after we paid

Partner

8/10

Excellent

23 Jun 2026

Regina

It was nice and quiet. The train only came in the early morning so that was fine. I would stay there again.

Self

6/10

Pleasant

23 Jun 2026

Michael

Good Price. Convenient location. Noisy room facing the off ramp, I wish I had got one facing the pool. Great shower. Very good microwave. The bed was very high up and you had to leap onto. There was a strange smell from the bathroom like vomit or tobacco. We aired the room out and left the fan on but whenever we went out it returned.

2/10

Poor

23 Jun 2026

Raj

This is a place for not more than a night and that too if you don't have any other options. Cheap, get in and get out. Staff was excellent. Cleanliness is much below average, breakfast was below standards. Parking was ok. Overall, if you don't have any other option, this is ok booking otherwise, avoid.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Brenda

The place was clean roo. Smelled funny. Pool should be heated and open past 7pm. Breakfast was ok but maybe some protein should also be available

Friends

8/10

Excellent

19 Jun 2026

Renwick

Easy stay and the rooms were clean.

2/10

Poor

19 Jun 2026

adrian

Run down and dirty in sketchy neighborhood. They lock the parking lot gate at night due to area

Family

10/10

Exceptional

19 Jun 2026

Linus

D

6/10

Pleasant

17 Jun 2026

Madeleine

Honestly not my favorite, could use some upkeep. But not bad at allll

Self

6/10

Pleasant

17 Jun 2026

BraeSyn

Breakfast was good. The ice machine never worked and trash on the side of the building kept gnats and flies by the front door of hotel but staff were kind and accommodating UNLESS you come after 9pm theres a man that works nights that is extremely rude. Otherwise reliable and comfortable property.

Self

8/10

Excellent

17 Jun 2026

Stephanie

Room was clean and beds were comfortable, looked newly remodeled. There were some blinking lights outside and train noise. The blinds were pretty good at blocking most light and they provided ear plugs for noise.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Albert

The hotel was very clean and equipped. It was a good experience!

Family_with_children

10/10

Exceptional

16 Jun 2026

Anthony

Good customer service!

Partner

10/10

Exceptional

14 Jun 2026

Jose Pablo

Excellent customer service by Estefany at front desk and Leticia at the breakfast buffet. I thank you both for making my stay so comfortable. I will be back and I do recommend this hotel. The rooms are clean, big counters, nice hot showers.

Self

2/10

Poor

06 Jun 2026

Tsuhsiang

This is the worst hotel I have ever stayed, sorry that I really have to let you know. First, the hair dryer was broken and the front desk refused to fix it or provide it right away. My daughter had to sleep with wet hair. Second, the bedsheets were stain (blood) on it. And it is very thin blanket. Third, there are many mosquitos in the room. Fourth, the sink faucet is very hard to turn on and off. Fifth, the towels are dirty. Breakfast is the kind that it is totally ok if you miss.

Friends_and_family Family

2/10

Poor

06 Jun 2026

Olvin

Poor service. No clean. Phone didn't work, main entry light burned. No smart tv's

Self

2/10

Poor

06 Jun 2026

brian

I have

10/10

Exceptional

03 Jun 2026

Marcus

Love my stay

4/10

Poor

02 Jun 2026

Kim

Room is clean and nice. Price is very reasonable. The only problem is the noise of the traffic from the freeway and the diesel gas station, very noisy even at night.

10/10

Exceptional

30 May 2026

Gabrielle

The room was clean and had simple things for breakfast. The room did have a strong cigarette smell for being a non-smoking room.

Partner

10/10

Exceptional

26 May 2026

Cinthia

Clean rooms, helpful staff and good breakfast plenty of parking space

Family

2/10

Poor

26 May 2026

Reyna

If the pool was open it would be nice and rooms well not a good place to relax you get wake-up at 1 am 2 am 3 am loud nice from cars and smell of mariguana people talking and lighting goes in the rooms

Self

4/10

Poor

25 May 2026

Ana M.

No Wifi, the property it self looked aban

10/10

Exceptional

25 May 2026

vineet

Overall good

2/10

Poor

25 May 2026

Maria

I did not like nothing about it only the staff one lady was nice . And after I was asking for my rebustment

Family_with_children

4/10

Poor

25 May 2026

Jose

The property is rundown,

Family

8/10

Excellent

23 May 2026

Kris Sam

The air conditioner isn’t cold enough. It’s just more on the fan.

Partner

4/10

Poor

22 May 2026

DAVID

most of the furniture is old and damaged. smell of the room was very bad. toilet paper and towels were short. have to request more than one time, in general i will never visit that place or recommend it. to no body.

Family

6/10

Pleasant

22 May 2026

Paris

The hotel is not located in a good neighborhood, and we had to choose it out of necessity. The hotel grounds were not clean, but the staff were very kind and polite. I put the privacy card on the door so no one would clean the room, and when I returned, I only asked for two towels for myself and my daughter, but they gave us only one towel, even though there should have been two towels for two guests.

The clothing rack was inside the bathroom, which is not practical because the steam from the shower affects the clothes and causes them to develop an unpleasant smell. The toilet did not have a door. The water pressure was weak, and when I tried to adjust the shower water to make it a little warmer, the shower handle fell into the bathtub.

The only thing I was satisfied with during my stay at this motel was the staff, because overall there was very little attention paid to the area around the rooms, and in general it did not feel very safe.

Friends_and_family Family

2/10

Poor

21 May 2026

LUIS

To the general public, please just spend the extra 100-150 extra and purchase different stay different place or city, Room was easy to access however the room was humid and had a terrible humid and smoky smell, the room has not been maintained in over 20 yrs or so. Place felt extremely cheap and non safe, I dont blame the worker that was there , housekeeping not there fault, its the owners of that hotel. I will never-ever stay at this place again, I do not recommend for anyone to stay here , let alone a single female. Secure locks to doors flimsy and cheap. Just stay away and beware. Only positive thing out of 3 nights , I took advantage of a Continental Bkfst in am . Other then that I would prefer an updated and clean room. NON Humid...and clean and sanitize entire room or rooms on campus. NOPe Never Again......

Family

6/10

Pleasant

21 May 2026

Maricela

The room smelled like marijuana. The pool was closed. Lots of spiders in bathroom and the 2nd day employee came to bring clean towels while we were gone and then the room smelled like marijuana again!

Family

10/10

Exceptional

20 May 2026

jollyn

Clean room and good staff

2/10

Poor

20 May 2026

James

Crazy noisy especially on sides facing road and freeway. All king bed rooms apparently face the roads.

Self

8/10

Excellent

18 May 2026

amanda

The pool was closed and we were not notified prior to check in, or even at all untill we tried to use it

Partner

8/10

Excellent

18 May 2026

Danny

What i enjoyed about the place was its quietness. The place does need some up keep, but for the price I paid it was ok.

Family_with_children

4/10

Poor

18 May 2026

Christopher

I want to lead with something positive, so I will say that the breakfast each morning was solid, and it was nice having a king size bed. Outside of that, this establishment was lacking almost everywhere else. The lights in the rooms were very dim, the TV had technical issues that were never addressed, there was no hand soap for the sink, and the towels were not fully replaced each day. Additionally, the lights along the walkways were on the fritz and the pool, which appeared in good shape, was closed because of \"a leak.\" Yet there was no information given about that before booking the room.

I've stayed at no-frills properties before, but they didn't advertise as more than that. The SureStay was the definition of overpromised and underdelivered. There might be more expensive properties closer to downtown Richmond, but the extra cost is worth it.

Self

10/10

Exceptional

17 May 2026

froilan

Simple and fresh breakfast plenty of parking

6/10

Pleasant

17 May 2026

Christine

We got in after 11pm. The front desk was closed inside. Had to speak to attendant through the window. Difficult to understand where to park and enter the hotel. The property looked run down, light shined in around the door frame, area and air conditioner were loud. Bed was confortable. Breakfast was mid. No elevators. Little over priced. Staff was pretty forceful about breakfast ending and patrons to get out at precisely 0900.

Friends_and_family Family

2/10

Poor

16 May 2026

Marco

La habitación apestaba a marihuana y la persona que está de turno no quiso hacer nada para solucionar el problema no me quiso cambiar de habitación ni regresarme el dinero me dijo que tenía que arreglarlo con expidió

Partner

10/10

Exceptional

13 May 2026

Jose Pablo

Excellent customer service by Stefani at check in, I felt very welcomed, thank you.
Leticia in the breakfast room very kind, always attentive. Demi, Gabriel, and Sarai thank you so much for the room service, and the extra coffee pads. I recommend this hotel, they have full breakfast, clean rooms and there are no homeless around.

Self

10/10

Exceptional

12 May 2026

Kathryn

I was very satisfied with the room that I have

Friends_and_family Friends

10/10

Exceptional

10 May 2026

Mee

Clean room & breakfast is good

Partner

8/10

Excellent

27 Apr 2026

Stan

Rather not comment

10/10

Exceptional

27 Apr 2026

Lourdes

Breaking was poor

Partner

4/10

Poor

22 Apr 2026

Leslie

Pool unavailable, dirty bathroom, breakfast was good

Family_with_children

2/10

Poor

20 Apr 2026

Moslem

Too much noise from the highway and streets around, despite being non smoking you could smell people smoking everywhere and particularly in the middle of the night, the rooms were not properly insulated against noise/smoke, I do not recommend

8/10

Excellent

19 Apr 2026

cozell

Did not eat at breakfast.

Self

4/10

Poor

19 Apr 2026

Fatima

I wasn’t expecting much for the price I paid. Free parking and breakfast is a plus. But I felt a little unsafe. Initially, the door wouldn’t lock behind me (good thing I checked), the screws on the door stopper seemed not very steady, there were 3 police cars patrolling the area at 10ish at night, I smell pot outdoors, and shower pressure noise was loud for a long while. But I see a couple with a little girl next door so maybe it’s ok for others.

Partner

2/10

Poor

17 Apr 2026

Stephen

Again, feces on the walls. Attempted carjacking in the parking lot. Hourly rates available… Use your imagination. Threatened by hotel security when requesting a refund. Need we say more.

2/10

Poor

17 Apr 2026

Stephen

Feces on the walls. Attempted carjacking in the parking lot. Hourly rates available… Use your imagination. Threatened by hotel security when requesting a refund. Need we say more.

2/10

Poor

12 Apr 2026

Richard

The lock on our room did not and ultimately lock my family and the hotel manager in the room. The window on this first floor was nailed shut. It was a fire hazard. We left within 1 hour once the got the maintenance person to get the door open.

Family_with_children

2/10

Poor

10 Apr 2026

ourang

Junky place so disrespectful! A lot of noises and dirty sheets!

Family

8/10

Excellent

08 Apr 2026

Jonathan

Room was really clean bed comfortable and bathtub was clean and not all nasty like some hotel so that a big plus for me

Friends

4/10

Poor

07 Apr 2026

Beryl

It was just a basic room, but for 120 a night it could have been a lot better.

Partner

2/10

Poor

05 Apr 2026

Cynthia

Not impressed. Very noisy

10/10

Exceptional

01 Apr 2026

Willie

Great stay for the price

Family_with_children

2/10

Poor

26 Mar 2026

Michael

Filthy room. Floors hadn't been mopped in what looked like years. Strong smell of Marijuana as soon as we opened the door. Staff was average. Not very friendly, but not rude. Parking was spacious and nice. Although we were afraid to leave anything in our car. Pretty rough neighborhood.

Partner

8/10

Excellent

23 Mar 2026

Dindi

Great customer service good breakfast clean room would stay again

Friends

8/10

Excellent

22 Mar 2026

Miguel

Great

Self

4/10

Poor

15 Mar 2026

Martin

Tv wasn’t working and they didn’t want to help

Partner

4/10

Poor

13 Mar 2026

Jose O

My intention is not to disparage the hotel, but simply to provide a few details regarding areas they could fix to improve. 1. The hotel claims to be a Best Western—and it is evident that it once was—yet they are using photographs from that era for both the lobby and the guest rooms; the current reality, however, is far removed from those images. 2. The staff member who assisted us was polite; in fact, they switched my room because the original one reeked of cigarette smoke, despite the entire hotel having a strict non-smoking policy. 3. Aside from the smell of cigarette smoke—which was also present in the second room, albeit to a lesser extent—the room appeared clean at first glance; however, there were cobwebs, small bits of trash on the floor, and general grime. 4. There was excessive noise coming from both inside the hotel and the outside environment; loud, construction-like noises persisted throughout the entire night. 5. The entire hotel would benefit greatly from a fresh coat of paint. 6. I would recommend this hotel not for family trips, but rather for people working in construction who simply need a place to spend the night.

Friends_and_family Family

6/10

Pleasant

13 Mar 2026

Brianna

Room was clean, outside signage is dark and makes property appear closed or abandoned. One set of towels available in room. Front desk only had a large towel available, had to wait until 9am to get more. Late for work as a result.

Partner

6/10

Pleasant

12 Mar 2026

marcus

Smell like smoke

Self

2/10

Poor

08 Mar 2026

Sonia

Clean room more friendly staff maintenance up to date

2/10

Poor

08 Mar 2026

Mariah

ROACHES EVERYWHERE !!!

6/10

Pleasant

03 Mar 2026

Richard

This was a no frills room that’s rough around the edges & halfway remodeled. My room smelled of weed & was extremely loud. If you stay here choose a double queen or above to get away from the freeway entrance are as there is a constant flow of loud semi trucks coming from the port day and night. The room on the second floor I stayed in also had a humming/buzz like someone was cleaning the carpets or woodworking on the other side of the wall. Everything was fairly clean & the staff super friendly. Free breakfast is consistent & decent.

Self

6/10

Pleasant

20 Feb 2026

Jianxiong

The room was not in the same building as the check-in and breakfast areas. It was inconvenient, especially on a raining day. I was not informed that I had to request room service. No notice was in the room. Communication should be improved. I used to stay at Best Western a lot and loved it, but this stay had somehow ruined my good impression of Best Western.

Self

6/10

Pleasant

18 Feb 2026

Jamal

Room had only one set of towels but for the price It wasn’t bad.

Family

2/10

Poor

18 Feb 2026

Jose

My stay was extremely disappointing due to multiple issues that should never occur at any hotel. To start, the room was not properly cleaned. When I went to turn on the HVAC unit, I noticed the vents were dirty and dusty—clearly overlooked during cleaning. I attempted to wipe them down myself, but when I went to look for a towel, I discovered there were no towels in the room at all. Not a single one.
When I called the front desk, I was told they had completely run out of clean towels. This is unacceptable for any hotel, let alone one accommodating multiple guests. There were three of us in the room, and after insisting they find something, they eventually managed to find only one towel that I had to go to the front desk to pick it up myself. Again—completely unacceptable. How does a hotel run out of clean towels?
Overall, this experience was below basic standards of cleanliness and customer service. I hope these issues are addressed immediately to prevent future guests from having the same experience.

Family_with_children

2/10

Poor

14 Feb 2026

Henry

The room I was in had fleas and roaches plus the noise was unbearable. Thanks for the plug, but I’m not used to wearing earplugs. I will never come back or suggest it to anybody else.

2/10

Poor

12 Feb 2026

Ryan

there were ants in my hotel
i had to leave

4/10

Poor

12 Feb 2026

Vanessa

I could tell the room had been cleaned but the grounds were kind of on camped there was dog feces in a couple places and I started getting the feeling that this is not where I wanted to stay. Once I opened the door to my room the paint on the headboard was peeling and didn't look great and the footboard was frayed probably from I don't know anyway I wanted to like it but I didn't and from the time I booked it at 4:00 p.m. or 4:30 p.m. to the time I went back into the lobby and said I didn't want to stay there was under 2 hours and they wouldn't refund my money. They had plenty of time to read book the room I said I didn't want to come back and he said no sorry so yeah I will not be staying there again I didn't even stay there

Business

10/10

Exceptional

12 Feb 2026

Xavier

The his place had good vending machines good eats

Business_and_leisure

4/10

Poor

08 Feb 2026

Andrii

Some people were talking loud and for a long time outside of their room next to our room at around 3am, then went inside and continued talking very loud almost all night so we could not sleep well all night.

Leisure

10/10

Exceptional

07 Feb 2026

Antoinette

Clean, accessible, affordable

Leisure Friends

2/10

Poor

07 Feb 2026

Mike

Staff was not pleasant felt like being ignored. Room had a maintenance person working on toilet when I got in my room. The worker stained my towels with dirty smudges. Worker Didn't leave my room for at least 10min later. The room was dirty..long hair on shower shampoo bottles. There was so much noise out side and in other rooms. This place was horrible. Cigarettes smells from out side came into my room. Barking dog all night. TV did not work.

Business Self

4/10

Poor

06 Feb 2026

ROMANY

The room was clean but breakfast and coffee were not good at all. Th

6/10

Pleasant

06 Feb 2026

IVAN

The rooms are fairly remodeled, however they are very dark. There’s lack of light in one corner. There’s an area where there’s like a counter kitchen prep area , but there’s absolutely no light only
Light come from lamps. Also, for some reason, the floors were very dirty My kids walked around in their socks, and they would be completely black. There are no restaurants or any type of fast food nearby this hotel the only thing if there’s a gas station so you’d have to drive. The breakfast area was great. Had a few selections.

Leisure Family_with_children

8/10

Excellent

06 Feb 2026

Tina

Staff helped with TV & Room

Leisure

10/10

Exceptional

05 Feb 2026

Ketan

Amazing for what you are paying