Extended Stay America San Rafael Francisco Blvd Ea

8/10

Excellent

12 Jul 2026

Angelina

None

6/10

Pleasant

28 Jun 2026

edwin

Great location. But I feel management could do a better job. Funky smells, dirty floors. Breakfast does not exist. It is just and advertising technique!

Family

10/10

Exceptional

27 Jun 2026

Lorraine

Everything is as usual, easy check in and nice and clean. However you need to bring ice!!! No ice machines.

8/10

Excellent

23 Jun 2026

Tyler

By far the cleanest and best staffed extended stay ive visited in all of califoria. unfortunately the pool hasnt been working, but the place is clean, which is better than i can say for most of them!

Pet

10/10

Exceptional

22 Jun 2026

Jesus

Great stay staff was very helpful

Business Self

4/10

Poor

15 Jun 2026

Daisy

Room was clean, staff were polite...past that the hotel is nearly empty, breakfast was a dry pre wrapped muffin or plain instant oatmeal. Pool was cold and there was no tech area. Maybe new owners, and a revamp is in progress?

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Natalie

Staff was lovely at check in!

Partner

8/10

Excellent

10 Jun 2026

Tania

It was clean and staff were friendly.

Friends

10/10

Exceptional

29 May 2026

Lorraine

Everything was clean and staff were very nice... The only downside is they do not have ice on the premises you have a refrigerator with the freezer with trays but you have to wait for the ice to freeze. So make sure if you need ice you bring it with you!

Partner

10/10

Exceptional

24 May 2026

John

Was a nice spot for convenient drive to farry 2.6 miles away then farry to city price point was way better than city

Friends_and_family Family

6/10

Pleasant

18 May 2026

Angela

I thought that there will be better breakfast at least…

Family_with_children

2/10

Poor

17 May 2026

Angela

Arrived to staff that wasn’t present even after ringing the bell, staff who didn’t even know if they had a jacuzzi or not or if the pool was heated? My key cards did not work the entire time and I was told to inconveniently come to desk before I go up to my room to get the cards activated! The TV and phone didn’t work and the sink drain wouldn’t unplug so water built up. While I was returning the luggage carrier on day one of my arrival there was police officers at the room across from me. Their idea of a gym is an empty room with no towels and 3 machines and breakfast is nonexistent with cheap small packages of muffins and generic granola bars. I would never recommend this stay especially for the money I was charged!!!

Self

8/10

Excellent

17 May 2026

Patrick

It was good, though I have to say there wasn't any useful bathroom amenities outside of toilet paper for almost 200 a night you'd at least expect some shampoo and conditioner provided not just a bar of soap.

Friends_and_family Family

10/10

Exceptional

15 May 2026

Troy

Great hotel! Very clean

Partner

8/10

Excellent

15 May 2026

Katie

The staff were kind and very helpful. The room was fine, the breakfast was just coffee, hot coco and oatmeal. The pool was great. My kids loved swimming!

Family_with_children

2/10

Poor

10 May 2026

Jessica

The guy at the front desk called the cops on me for asking for the utensils his reason was cause I was to big and blk . Some straight non sense. Avoid this hotel and they want bring anything to your room. There not accommodating at all

Partner

10/10

Exceptional

10 May 2026

Yobana

Easy access to and from the highway the location was nice and quiet. The only downside was the pool was closed and the key card would not work but other than that everything was good. We definitely will stay here again.

Family_with_children

4/10

Poor

06 May 2026

Dechawat

On their website it says they have breakfast but when I was there they only had muffins in a cabinet and hot chocolate/coffee. If you’re expecting more than that, this is not the place to stay.

Family_with_children

4/10

Poor

04 May 2026

Tom

There was no Continental breakfast as advertised. Room has terrible smoking smell.

2/10

Poor

29 Apr 2026

melina

Our room had a very fowl odor of something rotten when I went to the front desk to report it and to see if we could get to a different room I was advised that that was not possible and then if I didn’t like it, I could leave and go to a different hotel they did offer a refund. On Expedia it says there is a breakfast and that is a lie. They call it a grab and go which consists of a fruit bar, or small muffin or a package of oatmeal and coffee that’s it.

Family

10/10

Exceptional

26 Apr 2026

Caleb

the room was perfectly put together

Partner

10/10

Exceptional

20 Apr 2026

Helen

It’s a very friendly and accommodating place situated in a beautifully designed and maintained business area, with easy access to the Shoreline Park by San Pablo Bay, a gorgeous place.
Jackson, the property manager, was very helpful in securing for me a top floor suite when I told him I was very sensitive to noise even though availability seemed nonexistent.
Khusi was very welcoming and helpful in checking me in and helping me choose a room.
Robert in charge of maintenance was very helpful and promptly responded to my needs.

Self

4/10

Poor

17 Apr 2026

Shalini

I booked this hotel because of the pool, but unfortunately, it was out of order when we arrived yesterday. I kindly request that you update this information on your website. I paid for two rooms, and my children were eagerly looking forward to using the pool, but they were very disappointed when they found out it wasn’t available. I would have not the booked the hotel if I knew the pool was not available.

Family_with_children

10/10

Exceptional

13 Apr 2026

ALICIA

They were very accommodating and the rooms were very clean. Staff were really nice.

Family

8/10

Excellent

13 Apr 2026

Lucy

Was very good

Partner

6/10

Pleasant

11 Apr 2026

Dave

If you want a basic room with no shampoo or conditioner and a tiny soap for the shower.
The telephone didn’t work nor did the air conditioner. The shower was okay as was the bed. They said they included breakfast - we went down at 8:30 and there wasn’t anything even coffee was gone - they did bring more coffee and their breakfast included a stale wrapped muffin and a strawberry bar. They should not say breakfast it should be snacks.
The price was right but I would have paid more for more or I should say normal hotel .

4/10

Poor

10 Apr 2026

Rene

The bed had an unpleasant smell, which made it seem like the pillows may not have been freshly cleaned or replaced. The pool was also unavailable during our stay, even though it was one of the main reasons we booked the hotel, and unfortunately there was no clear information on when it would be fixed. Overall, the experience didn’t quite meet expectations, so I would rate it 2 out of 5 stars.

Family_with_children

10/10

Exceptional

05 Apr 2026

Lorraine

Had a great stay with my pup. Everyone was very friendly and courteous.

6/10

Pleasant

30 Mar 2026

cesar

Not the best place in town

Self

8/10

Excellent

29 Mar 2026

Mitchel C

Breakfast was a HUGE disappointment. It was only coffee and in a closed cabinet, a few health food bars and muffins.

2/10

Poor

29 Mar 2026

Ted

The clerk was really rude

Partner

10/10

Exceptional

27 Mar 2026

Maria

Great location. Enjoyed our stay. Clean rooms and quiet.

Family

10/10

Exceptional

27 Mar 2026

Viviane

Very good

2/10

Poor

16 Mar 2026

Liuji

The hotel refused checking me in , therefore I had to book other hotel from bookings. com. I hope you did not change my money.

10/10

Exceptional

10 Mar 2026

Anabell

The staff at this place are very friendly and very helpful!

Friends_and_family Family

10/10

Exceptional

04 Mar 2026

Angelina

Staff welcoming and accommodating. One comment “breakfast” was never available when I got there at 0800 each day. I didn’t ask tho maybe I should have let them know they ran out

10/10

Exceptional

17 Feb 2026

Guadalupe

Great place to stay

10/10

Exceptional

31 Jan 2026

Lilian

Nice room!

Leisure Partner

10/10

Exceptional

30 Jan 2026

Olushola

Always neat, responsive staff. Pretty much get what you pay for

6/10

Pleasant

30 Jan 2026

Aura

Yes

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Doreen

Fast and easy

2/10

Poor

12 Jan 2026

Veronica

This hotel needs some serious remodeling almost all the doors weren’t working toilet wasn’t working, couldn’t sleep well kept on getting bitten all night,

10/10

Exceptional

05 Jan 2026

Pratima

Front desk staff were great, and the hotel was very clean and nice. Just be aware that this is an extended-stay hotel, so there aren’t many toiletries like in other hotels. Breakfast is grab-and-go, not a buffet.

Friends_and_family Family

8/10

Excellent

15 Dec 2025

Rick

Although available at the desk, I would have liked to have kitchen items in the room.

Partner

10/10

Exceptional

07 Dec 2025

Anabell

Very comfortable place 🙏😘

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Nickawanna

The staff were the best part of the stay. Very kind and helpful. The rooms were austere, clean, and a little under resourced. Kitchen with no dining utensils. An freezer with no ice trays? I understand these may make things hard to maintain. I just don't understand all the cupboard space without any tools to use.

Business Self

10/10

Exceptional

30 Nov 2025

Ana Lorena

The room was clean! And the service was great!

Leisure Friends

2/10

Poor

29 Nov 2025

Thomas

The shower didn’t have hot water. Two coffee makers didn’t work. Th phone didn’t work

Friends_and_family Family

2/10

Poor

23 Nov 2025

Emily

Cockroaches in bathroom, no house keeping was done, thin walls with loud neighbors, people above us stomping non-stop, the air conditioner was extremely loud, our room phone didn’t work, bed extremely hard and uncomfortable, other small insects/beetles by our bed (room #201)
Would not recommend anyone to come here.

Leisure Partner

10/10

Exceptional

21 Nov 2025

Yubica

No tienen desayuno, solo una barra de café, té y chocolate instantáneo, algunos cupcakes y barritas. Pero por el precio se me hizo muy bien

Business_and_leisure Family_with_children

8/10

Excellent

12 Nov 2025

Ernesto

Quiet and comfortable

8/10

Excellent

02 Nov 2025

Ted

Staff was great. Attentive, considerate of our requests.
Room was clean but no frills. Breakfast was minimal and should not be advertised as something to look forward to. I will return when needed.

Partner

4/10

Poor

02 Nov 2025

sharmi

Room was smelling..i did inform staff and they said they will take care of it in my next stay. Will be returning tomorrow..fingers crossed.

10/10

Exceptional

02 Nov 2025

Mike

All was good

10/10

Exceptional

29 Oct 2025

Richard E.

Everything was great

8/10

Excellent

26 Oct 2025

Crystal

Convenient, safe location for a fair price.

Business_and_leisure Family_with_children

8/10

Excellent

26 Oct 2025

Rick

Room was clean and plenty of space. Booked this hotel because it stated Breakfast was included They don’t offer any breakfast at all. Had a pack meaning one pack of oatmeal and coffee that’s it. Had to stop on our way out for something to eat

Business_and_leisure Partner

8/10

Excellent

24 Sep 2025

Melissa

it was fine. staff nice and effecient.

8/10

Excellent

13 Sep 2025

Alexander

Nice

2/10

Poor

03 Sep 2025

Crystal

The room reeked of marajuana. The food for the breakfast was gone before 7am. The stay was not nearly worth what I paid. I found other cheaper rates online closer to the arrival date. Just not a good experience.

Leisure Family_with_children

10/10

Exceptional

24 Aug 2025

Pamela

This isn't the most convenient location. It took me a couple of days to feel comfortable coming and going. The area surrounding the property was very commercial, and freeway access is limited. The hallways required a good vacuuming, as did the floor in my room. The staff was the best, especially Jackson, who checked me in and remembered my name. I found it most convenient to take Uber.

10/10

Exceptional

19 Aug 2025

John

The staff was friendly, courteous and genuinely concerned about my satisfaction.

Leisure Partner

10/10

Exceptional

19 Aug 2025

John

Friendly and courteous staff.

Leisure Partner

4/10

Poor

10 Aug 2025

MICHAEL

No amenities. Bare bones accommodations.

Leisure Family

4/10

Poor

03 Aug 2025

Ruben

Dirty rooms and poor customer service

First arrived to check-in, desk personnel was nice, we checked in and was directed how to get to room. We got to room just to enter a dirty room, room attendants did not clean. Beds were not made. Towels all on the floor in room and bathroom. We went downstairs and told desk clerk clerk she immediately switched us to a new room apologetic. Next room was clean. However we needed a roll away bed and they wanted to charge us $30. I told them to just take it out of the inconvenience of first room not meeting hotel and our standards. Hotel attendant said they couldn’t do it. Even to accommodate our bad experience? They said no new owners won’t allow it. I said this won’t be a good review then. She didn’t like that.

Friends_and_family Family

6/10

Pleasant

02 Aug 2025

Oscar

Smells

The hotel smelled in the elevator and the hallways.

Partner

10/10

Exceptional

23 Jul 2025

Nelles

Nice place , great staff and management

6/10

Pleasant

22 Jul 2025

Alberto

I expected it to be better, and the room was not clean.

Leisure Pet

2/10

Poor

20 Jul 2025

Felicia

Bad Experience

At check in I was not greeted. He only asked for my ID. When I got to the room I wanted to call because he did not give the WiFi password or tell me what time breakfast was or anything. When I called and asked what time it opened for breakfast he said 7am and then hung up immediately. I had to call back and ask him how long it was and he answered and then hung up. I finally decided to go to the office because i wanted more blankets and pillows and when I got there and told him that he keeps hanging up way to fast, he said well if your on your way here then you can ask. The beds were rock hard and all the pillows were so lumpy that I felt like I could have slept better on the ground. The place was older and not too bad of a set up but I don’t think we would ever recommend this place to anyone. The continental breakfast was ok, not horrible but there was no juice options at all.

Business Family

4/10

Poor

15 Jul 2025

Tracy

Na

Business Family

2/10

Poor

08 Jul 2025

oleg

Horrible place to stay.

6/10

Pleasant

07 Jul 2025

Antonius

The AC unit was very loud and disturbing sleep.

Leisure Family

8/10

Excellent

06 Jul 2025

XIAOFENG

Safe

10/10

Exceptional

06 Jul 2025

Juan

This place is incredible clean, very welcoming and it feels like home.

2/10

Poor

05 Jul 2025

Vikas

No any facilities

Business_and_leisure Partner

10/10

Exceptional

29 Jun 2025

Christine

Room clean. Concierge was great.

Self

2/10

Poor

25 Jun 2025

Daniel

One of the worst places I’ve ever stayed at cockroaches in the room eight to $10,000 worth of tools stolen out of my truck never again

Business

8/10

Excellent

24 Jun 2025

Emma

I liked how clean and new the hotel room was. However, we waited a while to get checked in because there was only one staff member at the time who wasn't at the desk for a bit (to be fair, I think she was helping another customer). Just wish it was more staffed.

Leisure Partner

6/10

Pleasant

21 Jun 2025

Joan

There were some people checking in that had aggressive behavior felt unsafe

6/10

Pleasant

21 Jun 2025

Daniel

Dirty

Business Self

10/10

Exceptional

19 Jun 2025

Bobbie

Clean and quiet

Leisure

2/10

Poor

15 Jun 2025

Linda

We did not stay even the 1st night at this property! The room was filthy! The shower was so dirty, i was disgusted.

Leisure Family

4/10

Poor

15 Jun 2025

Beri

Terrible staff

Leisure Family

2/10

Poor

27 May 2025

saiteja

Worst property, no cleanly ness and ac is not working. Bathroom not clean properly and wadrop door was broken

Leisure Family

4/10

Poor

26 May 2025

Danielle

Misrepresented property / Uncomfortable Stay

When I arribed to check in, I was told that they only had one room reserved for me. Upon further speculation on my part, I did have a second room but it was under my husband's name. The property is understaffed. The pool was closed and this amenity should be removed because this was one of the major determining factors for me choosing this property for my 2 day stay. The 2 queens thay i requested were not available so one of the rooms was changed to a single King. This was considered an upgrade but did not fit my requirements of party of 7 needing more beds. The one individual who checked us in was overwhelmed with too many tasks and when i requested dishes, she had to go wash them and i had to carry pots pans utensil etc. for my party of 7. The toilet kept stopping up and we were tasked with plunging the toilets ourselves. A roach was found in the bed of one of the rooms. Grab and go breakfast was lackluster only oatmeal packs and granola bars. Empty coffee carafes were stored on the floor.

Friends_and_family Family

4/10

Poor

25 May 2025

Jeramiah

This was horribly disappointing. There were so many awful smells throughout the hotel. Entrance, lobby, hallway, elevator, 2nd floor hallways, the room, the sheets. Just disgusting. The shower still has someone's used washcloth in it, so that means they didn't clean it good enough (if at all) to even notice it there. The air conditioner was loud as sit shut off every five minutes, people were extremely loud at 2:30 in the morning without anyone coming up to hush them. They sounded like they were right in front of our door, so I'm assuming that's how thin the walls were. I have photos but the option below isn't letting me add any

Leisure Family

4/10

Poor

22 May 2025

Claire

Main complaint is cleanliness.

Leisure Family

8/10

Excellent

21 May 2025

LaBaren

Untitled

Just a weekend getaway with the lady friend

Partner

6/10

Pleasant

18 May 2025

Rose

It was good after I figured a few things out.

On a road trip, I found this hotel in my price range the same day as my stay. Service was ok, though I was bummed coffee wasn't around after breakfast service ended in the morning, and wi-fi instructions and info on how to get kitchen items wasn't furnished upon checkin. The room was spacious, clean, and the bed was comfortable. The hallways and public areas were adequately clean. I would consider staying again as it was in my price range and now I know how the wi-fi and kitchen items work. I also can plan for not having maid service on weekends (as another guest was told) and that coffee ends with breakfast. Also no shampoo/conditioner, so I now know to bring my own. I did appreciate the price and the comfort / cleanliness of the room.

Business

4/10

Poor

18 May 2025

Verified traveler

Front desk girl was very nice and pleasant, and handled a reservation mixup for another group, who were somewhat difficult and borderline rude, very professionally…
The room was mostly cleaned, but there were sticky spots from spills on the floor, needed to be mopped.
The frame of the shower door were corroded and dirty, and two bulbs were burnt out or not working.

Self

8/10

Excellent

14 May 2025

Jessica

Room was clean enough, breakfast was instant oatmeal and coffee, left a lot to be desired.

Business

6/10

Pleasant

11 May 2025

Serghei

Looks tidy and clean

10/10

Exceptional

27 Apr 2025

Stephen

Alisa, I believe I spelt that correctly, was very polite and welcoming. Assisted in loaning us a pan so I could make a breakfast. Place is actually nice and I’ve stayed in a few in my travels a

Leisure Partner

4/10

Poor

26 Apr 2025

Robert

Call the health inspector

If you like roaches and bugs than this is the hotel for you 1st room killed 5 roaches in 30 min so they gave me another room A little cleaner but still killed 5 roaches over my 3 night stay

Beds were horrible placed smelled bad

Business

6/10

Pleasant

30 Mar 2025

Vladimir

Very basic hotel. Full kitchen, but not a single cup, plate or utensil. No coffee in the room or in the whole hotel. No shampoo or body wash in the room, need to request from the front desk. Rooms are clean and fairly well remodeled, but common areas are very worn and tired.

Leisure Family_with_children

2/10

Poor

27 Mar 2025

Susan

The management should all be fired. Staff workers tried but they do not have the skills to handle the massive issues of this facility. Filthy lobby floors, hall ways, on all floors a mess. The first room they gave me had a landline that wasn't connected. I am 74 and alone, and needed to have some safety precautions. The only window was stuck partly open, would not close. The 2nd room they gave me was dirty, coch roaches in the room, dirty, rusty, showers - just awful. No security around property. Elevators filthy, anything on walls, dropped off. I will never go back.

Business Self

8/10

Excellent

24 Mar 2025

dawna

Breakfast was a low offering only muffins and granola bars

8/10

Excellent

23 Mar 2025

Salote

I really like my room

Business Self

8/10

Excellent

23 Mar 2025

Kenneth

Front desk attendant at time of check in was very friendly and helpful. Room smelled clean and was comfortable. The only thing I didn’t like is there were bugs (cockroaches) in the room. I only saw two and they were friendly enough not to crawl onto my bed but still I would rather not have seen them.

Leisure Self

10/10

Exceptional

22 Mar 2025

Alice

Nothing