Hotel Mac

United States , Oakland - CA
RICHMOND, 10 Cottage Avenue
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75 reviews shown

10/10

Exceptional

10 Mar 2026

Taylor

was so perfect!

10/10

Exceptional

03 Mar 2026

Angela

The location was perfect, close to train station and local restaurants. The rooms were large and lovely, very clean. Staff was friendly and helpful.

Family

6/10

Pleasant

27 Feb 2026

Rodrigo

Bathroom was little broken and not well maintained. Room was ok

8/10

Excellent

07 Feb 2026

Linda

We had the room cleaned everyday. The hotel and furniture are a little outdated. My complaint is on the exhaust. It just doesn’t work. The toilet gets fogged up after taking a shower. But we can live with that. The shower drain clogged up at the start of our stay. The toilet floor was flooded as a result. We told hotel staff about this and they addressed this asap. The room temperature was comfortable. Overall, it was a good stay.
The hotel is located in a central area. It is closed to Mercato Centrale and the duomo. It is also close to the Santa Maria Novella train station where you can travel via trams, train or buses. There is a tourist information at the Santa Maria Novella Church where you can get a map of the city.

Partner

10/10

Exceptional

28 Jan 2026

yelena

Thank you all staff for the excellent service

Business

10/10

Exceptional

20 Jan 2026

Paul

really great location

Business

6/10

Pleasant

13 Jan 2026

Nehemias

Every morning, there were loud noises. The hotel was decent but a lot of noise and we didn’t sleep much.

Leisure Partner

6/10

Pleasant

28 Dec 2025

Thomas

Room was nice, clean and cozy. Sink drained slowly due to hair being trapped in the sink drain. However, after checking out and receiving my car back from the recommended parking (S. Antonio Garage) by the front desk agent, our bag and gifts had been removed. i hope that you will look into better security for the guest that decide to stay at your property and using the recommended parking suggested by you staff.

Leisure Partner

4/10

Poor

08 Dec 2025

Frances

El aire acondicinado no funcionaba, teniamos que abrir la ventana para que entrara un poco de aire frio, y cuando abria la ventana entraba mucho olor a cigarrillo y mucho ruido. Los alrededores en el hotel olian mucho a clorox

Leisure Partner

6/10

Pleasant

08 Dec 2025

Opeyemi

The location was great and the staff was amazing. However, there was this odor that emanated from the bathroom or the staircase near our room that was very off putting and odious. They should not let anyone use that room til they address the issue

10/10

Exceptional

03 Dec 2025

Paulina

Está muy bonito el hotel, el personal del hotel fue muy amable, es súper céntrico para ver lugares turísticos y no tan turísticos, puedes caminar y llegar fácil a todos lados, está a menos de 5 min de la estación de tren.

Leisure Partner

8/10

Excellent

28 Nov 2025

Ambreen

⭐⭐⭐⭐⭐ Wonderful Stay – Highly Recommend!

Our stay was absolutely superb! The breakfast was delicious, especially the variety of croissants that my kids absolutely loved. The room was very clean and comfortable, and the staff at the reception were truly amazing. A special thank-you to Andrew, who was exceptionally helpful and made our stay even better.

The only issue we experienced was that the internet never worked during our visit, but everything else was perfect. Despite that, we would definitely love to stay here again. Highly recommended!

10/10

Exceptional

26 Nov 2025

NORIS

Excellent reception

Leisure

10/10

Exceptional

24 Nov 2025

Melody

Front Desk Staff was absolutely superb!

Leisure Partner

2/10

Poor

22 Nov 2025

Alondra

The room was sketchy from the start, the antiques in the room felt like they were going to break, no amenities, staff didnt do anything to make it better, mold in bathroom dont recommend

Leisure Partner

10/10

Exceptional

15 Nov 2025

Agnes

This stay was excellent. The hotel staff is very helpful and friendly. The room was spacious and comfortable, and very clean. The location is very centric and there are plenty of places to eat and shop.

Leisure Family

2/10

Poor

12 Nov 2025

lubna

Rude staff
Threw my sacred stuff and did not even apologize

Leisure Self

10/10

Exceptional

01 Nov 2025

Joyce

Everything was excellent. Catherine at check in was exceptionally friendly and very helpful. Recommended several restaurants that were local.

10/10

Exceptional

31 Oct 2025

Elizabeth

Fabulous rooftop bar with views. Helpful staff, central location, delicious fresh breakfast. Loved it.

Leisure

10/10

Exceptional

31 Oct 2025

Maria Karene

An absolutely fantastic stay! Check-in was a breeze, and the staff were exceptionally helpful. The unbeatable location made sightseeing easy, and we loved retreating to the truly huge rooms. A special highlight was the breakfast, which offered an amazing variety of food. We highly recommend this hotel!

Leisure Partner

10/10

Exceptional

31 Oct 2025

Heather

Location was excellent, rooms were decent size, staff were very helpful and breakfast was nice

Leisure Partner

8/10

Excellent

15 Oct 2025

William

Many shops nearby, close to train station but be prepared for large crowds.

Leisure Family

10/10

Exceptional

08 Oct 2025

Jessica

So this little hotel is in a very busy area - simply trying to walk down the street with your luggage feels like you’re navigating an obstacle course. At 2 am we were watching from our balcony the drunk people down on the street (very amusing). That being said, it’s in a very convenient location if you’re there to see the sights of Florence. We were able to walk to almost everything. The furthest away point of interest in our itinerary was probably the Piazzale de Michelangelo where people go to watch the sunset. The staff was nice and accommodating. Rooms very clean and comfortable. Rooftop bar served as a lovely way to sit and relax with a glass of wine after a long day of walking and sightseeing. And the breakfast is so good! For the price you really can’t go wrong here!

Leisure Friends

4/10

Poor

02 Oct 2025

Octavio

Definitely needs an update, rooms are old, and the walls are scratched and old. This hotel was not inexpensive at all. Definitely need to change some things, i would not return or recommend.

Partner

10/10

Exceptional

26 Sep 2025

Calvin

Place was in a busy area which was convenient, not so quiet, bathroom is very small.

Staff were very nice and breakfast is a bonus.

4/10

Poor

16 Sep 2025

Deborah

Hello, although the staff was accommodating and professional, the beds at this hotel were terrible. They were so hard we hardly slept. The next day we did ask for some kind of a mattress and they supplied that for us, but it still wasn't good enough to get a good nights sleep. The area around this hotel is extremely noisy. The rooftop bar was lovely. There was good shopping close to this hotel and lots of restaurant choices but overall, if you're not getting a good nights sleep, then the rest of your day is not great.

10/10

Exceptional

12 Sep 2025

Sandy

Great location. Nice roof top lounge.

Leisure Partner

6/10

Pleasant

12 Sep 2025

Yvette

Accessibility is 4 stars; cleanliness is okay, needs to update carpet and toilet flush is weird.

Leisure Family

6/10

Pleasant

02 Sep 2025

Verified traveler

Basic for the price

Convenient and close to the train station but for the price it was basic. No trash bin in the room. I’ve stayed in hotels half the price that were nicer.

Self

10/10

Exceptional

26 Aug 2025

Lizbeth

Good

8/10

Excellent

24 Aug 2025

Paula

Close to train station

Breakfast less than average

Staff were friendly, and amazing 10!

Leisure Family

10/10

Exceptional

23 Aug 2025

Heather

Loved how central this hotel is. Front desk staff is very kind & efficient. The furniture in the room is very dated with paint missing on the chairs, folded up paper under the armoire leg, chips in the desk
Otherwise, the rooftop is nice and the payment was fair.

Self

10/10

Exceptional

09 Aug 2025

Richard

The hotel and staff were excellent. The hotel is very near the train station and all the main items are within walking distance.

Leisure Family

8/10

Excellent

09 Aug 2025

Jahongir

Good value for money

Leisure Partner

10/10

Exceptional

31 Jul 2025

michael

only problem was a/c- and it was the hotest Florence had been in years. The rooftop bar was excellent. Great people,the staff was pleasant and attentive. Go there!

Leisure

8/10

Excellent

28 Jul 2025

Wilda

Clean & quiet rooms. Near everything. Shopping, restaurants & attractions.

Leisure Family

10/10

Exceptional

27 Jul 2025

Iain

Great location for station and main attractions

Leisure Family

8/10

Excellent

27 Jul 2025

Clare

The property was quite basic but the staff were helpful and efficient. Although everything was within easy walking distance which was great, pick pockets were rife. One of us had our bag stolen outside the hotel. As we were on our way to the airport, this was a nightmare!

Leisure

8/10

Excellent

06 Jul 2025

selena

Voy a comenzar con lo bueno, la ubicacion es excelente, muy cerca de la estacion del tren y de casi todo. el personal muy amables todos, no se filtraba el ruido de la calle, la terraza genial. la entrada al hotel es muy bonita. la habitacion que yo rente era para 4 y era grande y las camas comodas. Yo pienso que a este hotal le falta un poco de DETALLE por ejemplo las alfrobras de los pasillos estaba muy vieja con excepcion del ultimo piso que se veia nueva, no se si es que estan cambiandolas poco a poco, la tapa del toliet de mi bano era mas pequena que el toliet, y algunas esquinas de las paredes estaba rotas, entiendo que la gente las dana con las maletas pero a eso me refiero con que LE FALTA EL DETALLE, se supone que una buena administracion veria eso, el mini frizer de mi habitacion no enfriaba bien y eso que lo cambiaron porque en mi caso necesito refrigerar medicinas, pero como no enfriaba ellos guardaron mis medicinas en sus neveras, en dos ocaciones que llegamos a la habitacion no habia luz, aunque el staff llego y lo soluciono al parecer se bajaban los brekes no lo se y ellos tampoco. No puedo opinar sobre la comida porque no comi en el hotel. Si no fueran por esos detalles les daria 10 en todo.

Leisure Family

10/10

Exceptional

30 Jun 2025

Danielle

Easy to find, easy check in, friendly staff, and the rooftop bar was a bonus !

Self

8/10

Excellent

08 Jun 2025

Barbara

Overall, this hotel was excellent. The room was unique and comfortable. We enjoyed watching the sun set from the rooftop, a special amenity. Unfortunately, responsiveness from the staff was not quite as strong. We called both prior and after our stay to address some questions, and were told to email to receive a very fast reply. We emailed via Expedia and directly, several times, but never received a reply in any case. Still a great hotel, but don’t count on assistance if you need help when you are not on the premises.

Leisure Family

10/10

Exceptional

05 Jun 2025

Brenda

The staff was awesome and the area fantastic. The rooftop view amazing. I would caution though to make sure there are no stairs to your room once you get out of the elevator. We ended up with 17 stairs to get to our room. My bad as I should have asked or made it known we needed accessibility. Lesson learned. Overall we did okay.

Leisure Family

6/10

Pleasant

27 May 2025

jenny

Tiniest shower I ever had! I’m a slim person and I couldn’t even turn around, every time when I move the faucet hit my back! With the money I paid this is totally not worth it! Staff were nice, location very good, easy walk to all the places but that’s it.

Leisure Self

8/10

Excellent

17 May 2025

David

Close to the train station and most attractions are walkable. Looks like rooms are being renovated. While our room was a good size, the bathroom was tiny and cramped - and in need of a renovation. Breakfast was good with a plenty of optons. The view from the terrace is amazing. The neighborhood is busy and noisy.

Friends_and_family Family

6/10

Pleasant

14 May 2025

Ariana

Average stay, but in fantastic area and close to key transport and food in area

Leisure Partner

8/10

Excellent

02 May 2025

Christian

\"I chose this hotel for its proximity to the train station and city center, and it proved to be an excellent decision.\" FYI The hotel room I was in, has the tiniest shower space I've ever experienced.

Leisure Self

6/10

Pleasant

29 Apr 2025

taehee

Too high price for the properti condition like bedding, closet,desk, cooler etc.

Leisure Partner

8/10

Excellent

20 Apr 2025

Nicholas

Room did not have much of a view in the standard double, and couldn’t get a upgrade do to how busy it was being Easter but that would be the only downside of it all. loved the view and drinks from the bar on top of the hotel.
Breakfast in the hotel was great, and hotel is located in great location close to train station and all amenities! Definitely would go back

Leisure Partner

8/10

Excellent

10 Apr 2025

Kim

Room is nice and clean, comfortable bed,, excellent areas, close to everything , the only thing is the building still has some under renovation and the antique closet is nice but was a little dusty inside

Leisure

4/10

Poor

25 Mar 2025

Mimi

The only positive to say about this hitel is the proximity to the train station.
They always try to give you the worst room in the hotel.
When they change it us like we say in french
They offer you to choose between LA PESTE and the CHOLERA

Leisure Self

10/10

Exceptional

26 Feb 2025

Ronald

We had a fantastic view out of are 4th floor window of the Basilica of San Lorenzo, also from the roof terrace, magnificent.
I would highly recommend this hotel 10/10

Leisure Partner

10/10

Exceptional

06 Feb 2025

Elizabeth

Excellent stay. Will return

Perfect location for transport links and seeing the sights.
Staff extremely friendly.
Good choice at breakfast and didn’t feel rushed to leave.
Very busy but still peaceful.
Room kept clean and tidy by excellent housekeeping service.

Partner

6/10

Pleasant

11 Jan 2025

Ruben

Normal

Leisure Family

10/10

Exceptional

03 Dec 2024

Amgad

The vibe of the place is all beautiful and bright and airy. The views from the balcony are beautiful of Florence and the vibe on the little alley on the side with the cafes and bars was lovely. The room is airy and not super congested like other European rooms I stayed in. Bathroom is not bad just a tight shower. If you’re a bigger person, like me, please upgrade to a bigger room to have a more comfortable bath and room. Staff was fantastic and very quick to respond with anything missing. Andrei was outstanding, always smiley, willing to help and give tips. The breakfast staff was lovely and helped me pack a to go box, since I was leaving so early the next day. No hot eggs or sausage but delightful baked goods, cheese and cold cuts, juice etc and all that jazz. Lovely cappuccino on demand and please save room for the chocolate Croissants baked on the spot!. Last but not least, take a few minutes to sit in the balcony and take the city in or go up to the roof for a magnificent view ❤️, Thank you everyone at Machiavelli for making this a memorable, hopefully repeatable stay :).

Leisure Self

6/10

Pleasant

03 Dec 2024

Johnny

The hotel’s location is highly desirable, being just a mile away from most iconic landmarks. However, the hotel’s name and signage are quite small, making it easy to miss if you’re not paying close attention. Despite this minor inconvenience, the staff is incredibly friendly and accommodating.

Unfortunately, the disappointment lies in the rooms themselves. They are quite cramped, and there are no power outlets near the desk, which is a major drawback for anyone who wants to work on their laptop. However, there are power outlets on the nightstands, which is a relief for those who need to use their mobile devices.

The bathroom is also quite cramped. The door opens into the shower, so it doesn’t fully open, which can be inconvenient. Additionally, there are some mold on the tiles in the shower, and since the shower is half open without a door, there’s a risk of flooding if you’re not careful. This design seems to be quite common in the area.

Our particular room was poorly situated near the elevator, which resulted in a lot of noise and unwanted distractions. The plumbing from the next room or the room above was quite loud, so we could hear people using the toilet or shower. To make matters worse, there was a screaming baby nearby that was quite unpleasant.

Leisure Family

8/10

Excellent

16 Nov 2024

yougui

Friendly and professional staff! convenient location!

Leisure Family

6/10

Pleasant

15 Nov 2024

Jesse

Hotel location is in great walking distance to tourist sites.

Leisure Self

10/10

Exceptional

10 Nov 2024

William H

Honeymoon stop

The location and staff were wonderful. We stopped in Florence for only one night to ride scooters in the Tuscany hills. The hotel was conveniently located between the train station and the scooter station. The staff took excellent care of us while we were there.

Partner

10/10

Exceptional

04 Mar 2026

RODRIGO

Excelente hotel! Localização ótima, fiquei um dia só, mas gostaria de voltar e ficar mais dias!

Partner

6/10

Pleasant

03 Mar 2026

MASATOSHI

場所もよく、部屋も綺麗でスタッフもとても親切でした。
しかし、楽しみにしていた屋上のバー、朝ご飯が工事中の為行けなかったのがとても残念です。
工事の情報も事前に無かったのもどうかと思っています。

Partner

10/10

Exceptional

23 Feb 2026

Cid

Atendimento e limpeza.

Friends_and_family Family

8/10

Excellent

21 Feb 2026

Eloisa

Atendimento excelente, atenciosos, cuidadosos, localização perfeita. Único problema era o barulho, pessoa arrastando coisas em cima, pessoal do quarto do lado conversando e dava pra ouvir tudo. Quem tem sono leve (como eu) não consegue dormir a noite toda.
Fiquei 2 noites e a primeira pedi suporte pra recepção e reduziu o barulho de cima pelo menos mas é uma questão estrutural.

10/10

Exceptional

19 Feb 2026

Juan

Hotel maravilhoso e muito bem localizado. Camas confortáveis, equipe de colaboradores muito prestativa e atenciosa. Eu e minha esposa fomos muito bem recebidos. Com certeza voltarei a me hospedar quando for a Florença.

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Petronio

òtima localização, equipe muito simpatica. Exatamente como nas fotos.

Partner

6/10

Pleasant

17 Feb 2026

Victor

Room was fine. Room door was a bit old, so I was not 100% confident with the security, specially being a female alone,
Breakfast could improve

Self

10/10

Exceptional

11 Feb 2026

Patricia

Localização excelente, café da manhã simples mas delicioso…

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Manuel

Bonjour
Très bon séjour
Merci

8/10

Excellent

01 Feb 2026

zulkarneyin

Oda temiz ama rasimlerle hiç alakası yok yeri güzel kahvaltı çok güzel güler yüzlü

Partner

10/10

Exceptional

28 Jan 2026

Fabiana

Quarto amplo e localização perfeita. Equipe atenciosa e café da manhã bem servido.

Friends_and_family Family

8/10

Excellent

19 Jan 2026

MARIE EMMANUELLE

10/10

Exceptional

08 Jan 2026

Hane

スタッフの対応も朝ごはんも最高でした。ここのホテルにして本当に良かったです！アンティークな雰囲気で素敵でした。

Leisure Friends

10/10

Exceptional

29 Dec 2025

Elçin

Otel konum olarak merkezi bir yerde tren istasyonuna ve merkeze çok yakın ve tercih sebebimiz bu oldu. Odalar temizdi ve tarihi dokusu, ambiyansı çok güzeldi. Odanın ruhu vardı diyebilirim ve biz bunu çok beğendik. Resepsiyondaki görevliler güler yüzlü ve yardımseverdi. Hiçbir olumsuzluk yaşamadık ve çok memnun kaldık. Teras tadilattaydı, burayı da görmek çok isterdik ama umarım bir sonraki sefere. Odalara kahve makinesi koyulabilir, bu güzel ambiyansta güne İtalyan espresso'suyla başlamak güzel olabilirdi :)

Partner

10/10

Exceptional

11 Dec 2025

Jimena Miroslava

Todo ok

10/10

Exceptional

09 Dec 2025

jorge alberto sandoval

Excelente lugar

Leisure Self