Holbrook Manor Hotel Spa Oceana Collection

United Kingdom , Dorset
Wincanton, Holbrook Manor Castle Cary Road
Show on Google | Map

50 reviews shown

8/10

Excellent

08 Feb 2026

Sara

First room wasn't clean and had a strange smell so we mentioned this to reception and they upgraded us to a better room

Partner

2/10

Poor

11 Jan 2026

Jamie

Cant comment on breakfast as didnt have it.
Room is very basic for a deluxe room very limited items in the room pillow on bed was dirty left for housemaid in morning to change and was just put back on the bed
Customer service is shocking and not customer focused worst ive come across in years. Hotel is very money focused rathered than there customers having a safe and pleasant stay. It was extermely bad weather (snow and ice) with amber warming risks and only travel in emergency hotel refused refund and refused to change date which can be understood (a little) but the customer service man on hotel phone was so rude. Very monwy fo used hotel no heating in january makes an old building very cold. On check out day they lit the fire and put out hot drinks and coffee but this was for show and unable to touch as was for a conference they had coming in very focused hotel on what looks good to get guests but doesnt look after them when visiting would not recommend at all

Partner

4/10

Poor

07 Jan 2026

Tom

Lovely building but felt neglected and tired. Makeshift entrance through the gym wasn’t great either.

Breakfast is cold and dreadful so eat it elsewhere. Lovely cafes in town

6/10

Pleasant

06 Jan 2026

Christopher

Room 18 - Madeleine is a “deluxe suite” with a Garden View. Deluxe Suite it is not. No hairdryer in room. Toilet wouldn’t flush away and then the contents of the toilet came up the bath plug hole. This happened on both mornings even though I’d highlighted it immediately on the first time it happened.
I was swapped to Room 16 - Isabella and told it was also a “deluxe suite” with Garden View but it overlooks the car park.

Leisure Partner

2/10

Poor

31 Dec 2025

Jade

The room was tired and lots of stains on the carpet for the money and staying in a spa hotel it was disappointing. We could smell the sewage from the tank such a shame. To be fair i found out the day before that the sauna and steam room werent available for use. I was going for a spa day so they did comp me use of facilities in the future, sadly though the rooms are so run down i would never return

Leisure Partner

6/10

Pleasant

21 Dec 2025

Stephen

The Manor House looks like it is going through conversion, the envelope of the property certainly needs restoring, or at least tidying up. It is a lot of work and once done it will be excellent. The function area within the main house looks fantastic.
The Spa xx looks good, unfortunately I was looking forward to using the steam room and the sauna, but I was told both were out of action for a refurb.
The food was all from the spa cafe, it is limited in what it offers. The food was ok but very standard. Breakfast was not great. There is nowhere to relax, apart from your room. We had a deluxe King room, in the attic of the main manor. It was huge, the bathroom was four star, the room would have matched if in its generous space they had a couple of lounge chairs or a settee. The TV was at 90 degrees to the bed, it also had loose wires strung across the wall at mid height.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Mark

The room was very nicely presented, light and very cosy and warm. The staff were very helpful, kathy helped us out lots and assisted us with whatever we needed.
Access to the pool and various spa activities was a good addition as well.
Lovely place and well recommeded, will deffinetely stay again.

Leisure Partner

2/10

Poor

25 Nov 2025

Jennie

Stayed here last week following the unexpected death of my brother in law. I wanted to take my wife for some respite after we had spent days in hospital.

The room was basic and very cold, broken lamps, the bed was two singles fixed together and was hard with a summer quilt on, we asked the reception if we could have something warmer and they bought up a single, cheap flimsy quilt without a cover!

Bathroom has damp marks & screen thick with mould. They had a left a small oil radiator in the room but it was not on when we arrived and it barely took the edge off when on. The room was noisy. Peoples footsteps above were heard throughout the night and people talking on the landing.

There was no wifi and data which was annoying as we still needed to communicate to our family.

The breakfast was again basic and the room had dirty plates on tables whilst staff chatted. The spa and pool area was run down and not the cleanest.

When checking out I told the man on the reception desk everything.. not once did he look up from the computer screen. The hotel has been stripped so much that it lacks any warmth or character, and the investment in staff seems to have been stripped too, they just don't care!

To them we were simply people giving them £130 to stay in a room but to us this was supposed to be a night away from the trauma we had just experienced, a night to think of ourselves rather than be strong for someone else, a night where we can reset breath and cry.

Partner

10/10

Exceptional

12 Nov 2025

michael

Great accommodation

Partner

8/10

Excellent

10 Nov 2025

Julian

This was a very pleasant stay in a great location, ideal for where we were travelling. I had read some iffy reviews but happy to report that we need not have worried. The room was clean, the shower had been recently upgraded and the breakfast was excellent with a variety of choice. The manager of the coffee shop was very helpful and friendly as were the reception staff. There was also a nice woodland walk. We will definitely stay there again should we be travelling to that area for a long weekend.

Leisure Partner

10/10

Exceptional

16 Oct 2025

Rachel

The room was very comfortable and clean. And the staff very helpful. We were travelling and had to get up early so missed out on the breakfast. We did not take advantage of the spa facilities so cant comment on this.
If we are in the area again we would stay here again. The only down side is there is not a restaurant onsite, we were given a list of places which was very helpful, the pub we chose was only 6 mins down the road in the car and was very welcoming and the food good.

Partner

6/10

Pleasant

14 Oct 2025

Geoff

The room and bathroom were very clean

Partner

10/10

Exceptional

14 Oct 2025

Simon

What a welcome.

Parking excellent; went out of their way to accommodate our dog. Just need more rubbish/dog bins around the grounds.
All staff really friendly and helpful.
Room amazing.

Friends_and_family Family

6/10

Pleasant

12 Oct 2025

Antony

The whole place needs a good clean especially the pool area and changing rooms .

Partner

8/10

Excellent

13 Sep 2025

Wesley

I dont agree with the bad reviews.

Lovely place for a quick break. A little odd in lay out but nice rooms and facilities. Although there is no bar as such there is a garden cafe which does sell limited alcohol and enough seating. Room we stayed in was large and comfortable with a very good ensuite. The pool is good and clean enough with a working jacuzzi. The steam room isnt my thing but there is one unfortunately the sauna was out of order.

Partner

6/10

Pleasant

04 Sep 2025

Melissa

Apart from the lady on reception on arrival the rest of the staff didn’t seem to care and were not at all professional. For example, we walked in to the cafe asked for coffee and a toasted sandwich and got told I don’t want to make anything because I’ve got other jobs to do. At breakfast cutlery and crockery were dirty we had to ask for spoons. Staff spent most of the time reading a book or on their phone. Room and shower was functional and clean, concerns where fire call points were blanked off.

6/10

Pleasant

02 Sep 2025

kuljit

Shabby

The place was run down and shabby, rundown mouldy bathroom, the garden room smelled of sewage. Breakfast was not ready at 7.30. The jacuzzi had too much chlorine, causing a coughing fit. The spa area was dirty and shabby there were no towels available. The whole place needs some tlc. Friendly reception staff. But overall very poor standard.

Business

8/10

Excellent

29 Aug 2025

Hilary

Lovely garden room

The room was very nice and comfortable, tv was un watchable duel to poor reception, good to have a mini fridge in the room, cleaning staff need to address the cafe area as its glass ceiling was full of spider webs and dead flies, breakfast was not warm enough.

Partner

10/10

Exceptional

21 Aug 2025

wilsonbell electrical

Great stay

Hotel is lively
Room was great and bed was the best I’ve stayed in
Spa was great
Staff very helpful and nice
Could do with snacks or sandwiches for evening as no restaurant or bar

Business

4/10

Poor

07 Aug 2025

Lydia

Beware photos don’t match

Beware of catfish pictures, we had booked a superior suite that was meant to have beautiful sash windows and a bath. Upon arrival we were tucked away in an attic room which was dark and no bath. There is no lift and we had to walk to the furthest room with our 8 month old things, when telling the man on the front desk I wouldn’t recommend putting someone with an 8 month old in the room, he just said we’ve never had that feedback before. This same gentleman was the slowest check in ever taking 20 minutes to do 2 people. You can see they’ve tried with a new fit out but little things like seeing all the bed sheets in a dusty old wardrobe in the hall was very dissapointing and a bit grim.

10/10

Exceptional

03 Aug 2025

hannah

We stayed here for our anniversary. We booked a garden suite where we could park outside and had a little court yard area with chairs to enjoy the summer sun. we had access to the gym and pool, steam room and sauna which was a lovely way to end our day. The staff were helpful and happy to help when we had any questions. Would definitely recommend and stay here again if we were in the area

Leisure Partner

4/10

Poor

19 Jul 2025

Robert

Not great very disappointed

The look of the manor house was great, nice with old otiginal features
However the bed was small despite the reservation said king size plus it was really uncomfortable and was making a lot of creaking noises
The bathroom was really nice and big
The swimming pool was a good size however not very clean you could see black patches on the corners
The steam room smelled of urine
The breakfast was not there despite we paid extra for a cooked breakfast there was barely anything to eat and the young girl at the cafe was not interested to fix the problem but more interested on her phone
There was a lack of management clearly
on the saturday night the was a nice lady however was left there on her own and barely knew what to do, didnt even know how to use the till in the cafe
The outside garden area of the cafe is infested with wasps and again noone seamed interested on doing anything about that
Very disappointed as for the price we paid i was expecting a good service

Business Partner

10/10

Exceptional

12 Jul 2025

Lee

Friendly
Quiet
Lots to do
Just an overall good place to stay

Leisure Partner

2/10

Poor

06 Jul 2025

Verified traveler

DISGRACEFUL STAY

I am writing to lodge a furious complaint regarding my recent stay at Holbrook Manor, which was nothing short of disgraceful. I am demanding a full refund for what can only be described as a completely unacceptable experience.

First and foremost, a wedding party was held directly outside our bedroom window (Room 12) — something we were never informed about, despite calling ahead at the time of booking. The music was excessively loud, guests were talking and laughing well into the evening, and it was utterly impossible to relax or sleep. The room had no air conditioning, so usually we would open the window, however we had no choice but to keep the window closed — and even then, we could still clearly hear every conversation and song. This was a massive breach of basic hospitality standards and a total failure to provide a peaceful environment for guests. It is completely unacceptable that no one thought it necessary to disclose the presence of a loud private event happening right outside our window.
Secondly, we explicitly requested a disabled-accessible room, as one of our guests is on crutches. This was clearly noted on the booking form. What we were given involved navigating ten steps even from the “disabled access” car park, and long corridors just to reach the room. My guest struggled throughout the stay. If your hotel is not equipped to accommodate disabled guests, you have a duty to refuse the booking

Friends_and_family Friends

4/10

Poor

19 Jun 2025

Graham

Tired facilities in the spa

Shower in room had no water pressure

Single bed mattresse and both divans old and well past their best

Tap in sink wobble and not fixed to sink

Partner

8/10

Excellent

19 Jun 2025

Denise

Beautiful to have a night in such a historic old building

Leisure Friends

8/10

Excellent

14 Jun 2025

James

Just some TLC required like door locks, lights overheating, desk too high and chairs too low, tv reception poor. Other than these minor things - I’d come back!!

Business Self

8/10

Excellent

13 May 2025

John

Great Facility

We had an over night stop on way to Devon. Were able to fit time in pool, steam room and sauna. These facilities were excellent however the general decor was tired and in need of maintenance. E.g. door frames near pool were rotten at bottom.

Partner

6/10

Pleasant

18 Mar 2025

I stayed at the hotel for business for 2 nights, the room was ok - dated but with a updated bathroom. Sleep was mixed! First night - ok / Second night - awful! all you could hear was someone working in the hotel moving furniture, this was from around 12:30am to 2:30am. Mentioned to the person on reception on check out - no real response. Not great!

Business

4/10

Poor

17 Mar 2025

Paul

A cross between a wedding venue, a gym/pool and a motel. The motel 'garden' rooms are v tired. But ok for a cheap overnight stay near the A303. Pet friendly.

Leisure Partner

8/10

Excellent

01 Mar 2025

Paul

For the money very good value, large garden room parking right outside, didnt use Spa as meeting friends

Business_and_leisure Partner

4/10

Poor

24 Feb 2025

bed wasn't made for us
cups were not washed up for us
dog charge was £20 per day which seems very high bearing in mind our dog made no mess whatsoever - can understand £20 per stay but not for each day

Partner

10/10

Exceptional

13 Feb 2025

Leighton

Would stay again

Amazing place, temperature was minus and freezing so couldn’t get the heating high enough, but to be fair the bed was extremely comfy and had a really good sleep before going onto my next location, would definitely stay again and give time to use the facilities better! The Nog inn was a great local pub for food and drink 5 mins in a taxi

Business Self

10/10

Exceptional

13 Nov 2024

Mehdi

It is a fantastic option for my experience. I stayed in a number of places in the area. This place was perfect. I would use the place more often and it will save my time in future.

Business Self

4/10

Poor

04 Nov 2024

Elizabeth

I thought being a manor house, it was like we were at pontins! Swimming area and chaging rooms need rebuilding. Floor plan leave a wet and slippy corridor.
Room sheet wasnt changed, although I had been assure that it wo uldbe as it was soiled. Rusty, old and in a sorry state.
The 'beautiful gardens' didnt exist.

8/10

Excellent

31 Oct 2024

Dawn

Nice place

The place was lovely but our room was very small and the bed sounded like it was going to fall apart at any minute. The place was clean and the staff helpful, bit disappointed that there is no restaurant on site just a cafe.

Partner

10/10

Exceptional

02 Oct 2024

Chris

Nice room with large comfy bed.Peaceful with lots of facilities such as the pool etc.

Business

2/10

Poor

12 Jul 2024

William

Awful property and management. Room was covered in spiders, moths and other insects. Carpets were dirty, bath had what looked like blood and pubic hair in it. Avoid this place.

Leisure Partner

6/10

Pleasant

14 Jun 2024

Jane

Needs some love but can see the potential.

It really will be lovely when the new owners spend some money on if…. The staff were lovely but to not even have a bottle of white wine on offer was not good. The café seems more geared up for the Spa/Club. We were ‘upgraded to one of the rooms in the manor itself but I’m not sure this was actually an upgrade as it was quite ‘noisy’ not in a group of people way but in a ‘needs carpets & soft furnishings’ way as you could hear people walking around & talking. At one point we were trying to work out whose phone was ringing then realised it wasn’t in our room. The Manor House is clearly geared up for just weddings at this point. It’s a shame but we now realise why the pricing was such. Needs, at the very least, a bar that sells more than cans of drinks and mini bottles of wine. Almost but not quite for us.

Partner

6/10

Pleasant

12 Jun 2024

Sarah

I was disappointed with the dining options as the 'Garden Cafe' was also the 'Bar' and what was offered was very limited.

Business Self

2/10

Poor

07 Jun 2024

Verified traveler

The annex is awful

Insecure front and patio doors, no curtains and blinds that don’t close fully. Cobwebs in door and bathroom glass panels. Drippy tap from shower. Prob the worst place I have stayed in the UK using Hotels.com.

Prob the second worst place I have stayed after some doss house in ilford.

Business

10/10

Exceptional

06 Jun 2024

Giles

Incredible value, service, comfort and surrounding

Amazing place, incredible value. I have no doubts the prices will rise so go there now if you get a chance.

Friends_and_family Friends

10/10

Exceptional

28 May 2024

Jody

Really lovely little hotel with gorgeous rooms and grounds, great massage in the hayloft, spa facilities a little basic

Friends_and_family Family

10/10

Exceptional

09 May 2024

Linds

Relatives visit

Booked for relatives. They enjoyed it especially the big comfy bed, bath, private patio, tea coffee etc. they didn’t have time to use the club facilities

Partner

4/10

Poor

04 May 2024

Jason

The boiler had failed in the garden rooms and we wouldn’t have heating or hot water but we were told we would be issued with robes and could use the showers at the spa.

On arriving at reception to collect the robes before showering to head out for a restaurant booking we were told there were not robes left. A manager intervened and told the member of staff to go upstairs and get one. The robe was given to my partner as they only had one. We asked if they were clean we were told yes. On putting the robe on after the shower she put her hand in the pockets only to find used dirty paper treatment pants/ knickers.

Shocking for a member of staff to confirm they were clean if she wasn’t sure. Not a nice discovery for someone to have to deal with.

Our clean robes should have been issued and in our rooms before we arrived. It put us off so much we didn’t even go down for breakfast that was actually included and paid for. Very disappointed

Partner

10/10

Exceptional

22 Apr 2024

ALBERTO

We enjoyed our stay and would go back.

Leisure Pet

10/10

Exceptional

22 Apr 2024

Tim

great value for money. the staff were amazing and ever so helpful. the swimming pool was clean and the facilities for the money were outstanding

Business Self

8/10

Excellent

08 Apr 2024

Edith

Good spa hotel

Great value hotel with spacious rooms & bathrooms, lovely gym and spa. Common living areas are a bit sparse and lacking in furniture & warmth but there is a nice cafe in the spa with decent food (daytime only).

Friends_and_family Family

10/10

Exceptional

11 Mar 2024

Beverley

Great value

Leisure Partner

10/10

Exceptional

07 Mar 2024

Lee

Wonderful