Name: Le Gamaritz
Address: Perpective De La Cete Des Basques, 5, Biarritz, 64200, FR

10/10

Exceptional

04 Jul 2026

Andrew

The room was very comfortable and well-located, and our host, Stephanie, was extremely kind and helpful!

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Charles

It would be nice to have beach towels available - otherwise it was fantastic!

Family_with_children

10/10

Exceptional

22 Jun 2026

Cedric

Great location very close to the beach and everything that Biarritz has to offer, room was perfect for what was needed and staff were very friendly and helpful

Self

10/10

Exceptional

12 Jun 2026

Evelyn

Very kind and thoughtful staff

10/10

Exceptional

25 Jul 2025

Darran

A great place to stay with super hosts.

A great location only seconds away from Port Vieux beach yet set on a quiet road. The hosts Stephanie & Thierry are super helpful.

They are proud and passionate Basques who can recommend what we see in the region.

Breakfast was lovely including local Basque cheese, ham & jam.

The only place to stay in Biarritz in my opinion.

Partner

10/10

Exceptional

19 Jul 2025

Colleen

Excellent stay at this very clean, comfortable property in a fantastic location. .Host Thierry was very helpful and shared his knowledge of the area. Wonderfuk breakfast as well.

Leisure Family

10/10

Exceptional

21 Jun 2025

Guillermo

Stephanie and Tierie were so nice and welcoming! The breakfast was great! The location is perfect right by the beach and town. The room was a bit small, but clean and comfy. The price was reasonable, parking is in front pay by machines, or a short walk at indigo.

Leisure Family

10/10

Exceptional

02 May 2025

Leone

Our hostess, Stephanie, was an absolute joy! The hotel was lovely but she made our stay extra special. Would stay there again!

Leisure Friends

10/10

Exceptional

26 Dec 2023

Isabel

The staff was very friendly and kind and helped us find places to eat and see around the area! It was a great check-in experience and the room was clean and very nice, great location too. Staff was amazing!

Leisure Family

10/10

Exceptional

07 Oct 2023

Scott

Excellent choice for us to stay at this hotel. it is easily walkable to the beach and nearby restaurants and shopping. Thierry was an excellent host and always at the ready for us, breakfast was delightful. Will stay here on our next Biarritz trip.

Leisure Partner

6/10

Pleasant

15 Aug 2023

Julia

We specifically requested a certain type of room, however upon arriving late in the evening we found we got a different room and due to no staff on duty after 8pm nothing could be done about it. After involving Expedia and arguing with a night manager over texts, next morning we were given the right room. The manager told us they never saw the type of room we ordered on Expedia and never got any notes from them. I would advise checking with the hotel directly if room type/bed setup is important to you or if you have any specific requirements. Also the hotel is marketed as family-friendly, however the walls of the shower room are completely transparent only partially covered by a foldable screen. It was a tough situation for our family with 2 teenagers. And also a family room has barely any space to put down suitcases and no closets. On the upside the hotel is very centrally located easily walkable to beaches, promenades, tons of restaurants and cafes.

Leisure

10/10

Exceptional

24 Aug 2022

Nicolas

Fantastic location and very friendly staff

10/10

Exceptional

13 Aug 2022

Pamela

Our new favorite

Great little gem. Comfy, clean and fabulously managed by a caring and talented owner. His breakfasts are beyond delicious and are photo worthy.
The great location is close to little hidden walkways snd shops. And a stones throw away from the beach. You can thank me later.

Partner

8/10

Excellent

03 Aug 2022

Phil

The hotel is amazingly located right by the beach and close to bars and restaurants.
Thierry was incredibly friendly and helpful throughout the stay.
The room was clean and modern& the bed comfortable.
The only slight downside was noise travels a touch due to the age of the building

Leisure Partner

8/10

Excellent

09 Sep 2021

Giuliana

Not a beachfront

It's not a beachfront or on the beach as it was claimed, but its close to the beach. It might be one of the differences between north American and Europeans.
The hotel is simple, just the essencial: bed and shower, however clean and comfy.
There is no elevator, keep in mind if you have heavy luggage.
The front desk closes at 7pm, so if you'll arrive after 7pm, inform the hotel and they can help you with that. This was a plus for me. I did not see that when i booked this hotel and I panicked when I saw it... they were very helpful!
Besides everyone is super helpful there.
In general i had a good stay, the location was good!

Partner

10/10

Exceptional

02 Mar 2020

Adrian

Review

Very convenient location, also clean and functional.

Friends_and_family Family

8/10

Excellent

28 Oct 2019

jocelyn

Hotelier very nice and good take dogs .

Nice stay bit basic for the money but that’s probably location . Shame you have to be out of room at 10. So much easier if 11am

10/10

Exceptional

11 Jun 2019

Verified traveler

Great location. Friendly staff. Beds very comfy. Room 3 was delightful. Veranda is lovely

Leisure Family

8/10

Excellent

30 May 2019

Verified traveler

Very clean and quite but centrally located. The perfect place for my stay in Biarritz

8/10

Excellent

11 Oct 2018

Simon

Location central to beach and town centre. Convenient to all facilities and staff very helpful.

10/10

Exceptional

14 Jul 2018

Rachel

This was a perfect hotel for us! It was so close to the beaches and old part of the city! The staff was super accomodating, even with our almost nonexistant French.

10/10

Exceptional

24 Jun 2018

Verified traveler

Simple hotel, but great location

8/10

Excellent

14 Jun 2018

Verified traveler

Great location, room was just way too small

The staff was very friendly and it was a great location, but the room 4 was just way too small. There was no room to open our one suitcase.

8/10

Excellent

02 Jan 2018

Luke

Ideal location

Perfect location in the heart of Biarritz. Easy self service check in if arriving out of hours and very helpful staff at other times. Rooms were a little small and the bed a little too hard. However overall it was excellent value for money.

Partner

8/10

Excellent

17 May 2017

gillian

Great for a night .\"10min walk from centre.little

Biarritz .get the bus opposite the station for 1. Euro.it takes you to the centre.it is about 5 miles. We didnt have a map and asked directions to our hotel.3 people sent us miles out of our way.we were hot and bothered when we found it.we should have had a map .lovely place.a visit to the grand hotel and treat yourself to a drink outside.the,view is lovely. A glass of shandy and a 1euro coffee cost 15 euros..

Partner

8/10

Excellent

15 May 2017

Verified traveler

Cute Hotel, Great Location, would stay again!

Great location, easy stroll to the swim beach and plenty of great places to eat near by. Hotel is very comfy and fairly modern room style. We had a corner room with opening windows with a view towards the local street and ocean. Service desk was very polite and helpful. We would stay here again.

Partner

8/10

Excellent

27 Apr 2017

Catherine

Room small but value for price . Bathroom good size

Partner

2/10

Poor

17 Oct 2016

barbara

Stay away

People are very nice. No air conditioning, carpet dirty, small small rooms, no shampoo, conditioner, lotion, small towels,.
Had a problem w cancelling prior reservation showed them it was cancelled, and did not exist, they still charged us for three nights in a cancelled reservation, their website says free cancellation snd they said cancellation has to be one week in advance, reservstions was cancelled four months ago!!! And changed from nights to. 2. Now we have to fight it out. Not a pleasant stay

8/10

Excellent

11 Oct 2016

Wayne

3 nights in biarritz

was great... hotel was perfect and we received a free upgrade which was brill... friendly staff and location was great highly recommended

6/10

Pleasant

27 Sep 2016

Verified traveler

Noisy location and no elevator...

No parking available within reasonable distance and no elevator made our stay a bit uncomfortable as we needed to carry all our luggage through very difficult areas to negotiate. However, the staff was friendly and the town is delightful although extremely noisy. It was almost impossible to sleep throughout most of the night due to a very noisy neighbourhood. No breakfast was available either!

Partner

6/10

Pleasant

04 Sep 2016

Jane

Excellent location, tiny room.

We stayed for 2 nights in Biarritz as part of a tour of northern Spain/southern France. We were driving and the hotel was hard to find as there are lots of one way streets around the town.
The staff were excellent and gave us good directions to the nearest car park.
The room itself was tiny, (we'd booked a standard double room) we had 2 weeks worth of luggage with us and it was difficult to move around the room once we'd unloaded all of the luggage out of the car. It would be OK for a weekend visit, but I would suggest to upgrade to a larger room if you decide to stay here for any longer.
On the plus side the location is excellent with plenty of good bars and restaurants nearby. There is a small non smoking beach within a 2 minute walk of the hotel. The larger beach is a little further away.
Breakfast is served on a lovely terrace. The hotel is quiet and quirky with only 12 rooms.

6/10

Pleasant

09 Jul 2016

Verified traveler

Great location near to the beach but hotel noisy.

A great location but not a quiet hotel or area. Staff extremely friendly and helpful. Perfect for the beach and restaurants, very clean, great shower but small room. Good strong wi-fi.

Partner

6/10

Pleasant

10 Jun 2016

Pamela

Good location; small room

Firstly our Sat Nav told us \"you have arrived\" when in fact we were on another road parallel to but above the hotel, so that took some time to work out and finally arrive.
Reception is supposed to be open 24/7 but this actually means that once you have booked in you can gain access 24/7. We arrived at 1.30pm to find the door locked, we buzzed the door bell and were requested via intercom to come back after 2pm. Car parking is on the street. The hotel is in a central location to restaurants, shops and the beach. It could sometimes be noisy at night but shutting the window and turning the air conditioner on solved the problem. Rooms at the back of the hotel would be quieter. Our room was tiny, too small for two people but other rooms seemed to be a reasonable size so take note of room size when booking. Breakfast was nice with a good selection. Free WiFi was good. With the exception of the initial problem checking in reception staff where friendly and helpful with local information and restaurant tips. The decor of the hotel is funky although getting a little tired and faded.

Partner

6/10

Pleasant

31 May 2016

Jonathan

A comfortable family run hotel - proprietors were very welcoming. Room was small (although to be fair this was as per the description on the website)

Partner

8/10

Excellent

22 May 2016

richard

Well located

We're very helpful.. Very pleasant breakfast outdoor patio. Quiet and facilities were good although rooms were a little small.

10/10

Exceptional

28 Oct 2015

Joanne

excellent location with very friendly staff!

Partner

8/10

Excellent

26 Oct 2015

Nick

Lovely welcome, friendly staff and great location.

Lovely stay in lovely hotel in a great location in Biarritz. I would highly recommend this hotel.

10/10

Exceptional

24 Sep 2015

karen

Excellent Hotel, Outstanding service!

Our stay at the Gamaritz Hotel could not have been better, we came for just 1 night and ended up staying 3. the hotel is perfectly located near the main Beaches Cote des basques and grand plage, and close to restaurants shops and cafes all at walking distance.
At our arrival we were upgraded to a superior room, it was spotlessly clean, very spacious and comfortable.
Best of all the hotel is managed by its owner and wife who are very friendly and accommodating, They will definitely make sure you have a great stay at Biarritz, they helped us out with a place to leave our Surfboards and a place to Park our car.
I definitely recommend this Hotel

Partner

10/10

Exceptional

22 Sep 2015

Anna

Great hotel in great location.

The hotel room was smal but perfectly formed and the owners could not be more helpful.

8/10

Excellent

20 Sep 2015

Jan

Small but nice hotel

This is a very small but newly renovated hotel. The manager and owner was very helpful and friendly so you had the feeling of visiting a family. The hotel was perfect located in the central of the town

Partner

10/10

Exceptional

13 Sep 2015

Paul

Nice place

Another last minute booking. Excellent location near vieux port beach and restaurants. Room by reception very convenient and nice modern furnishing with excellent shower room.
Hotel took trouble to ring me when I had left my sunglasses after checking out which I thought was a nice touch!

8/10

Excellent

09 Sep 2015

Sadie

Gamaritz, September 2015

The staff are a very helpful & friendly husband & wife duo - they went out of their way to let us park next to the hotel & move cars when we left (it's a bit tight in the streets of Biarritz).

10/10

Exceptional

07 Sep 2015

A

Book this

First time in Biarritz. The dog came too. Made very welcome by the owners who were lovely. Gave us lots of local information which helped.Hotel is well situated and very clean, comfortable & tasteful. We will definitely recommend it even if you do not have a dog! Breakfast very good too.

Partner

10/10

Exceptional

28 Aug 2015

Verified traveler

Great location friendly staff

The hotel was very welcoming and the staff were very friendly and helpful. Parking was tight but the staff helped us park our van free of charge. I would highly recommend

10/10

Exceptional

10 Aug 2015

A

Excellent Hotel

Excellent Hotel, close to the beach, bars and restaurants.
Very clean room, excellent breakfast and owners very friendly and helpful.

Partner

8/10

Excellent

05 Jul 2015

Michael

Small room but a great location and helpful, friendly staff.

Partner

10/10

Exceptional

30 Jun 2015

Stephen

Top position to explore Biarritz

Ideal site to explore the area as a tourist

Partner

10/10

Exceptional

18 Jun 2015

Beatrice

Everybody was so nice and helpful, and the room was perfect, bright, very clean , This is where I want to stay when I go back to Biarritz

10/10

Exceptional

09 Jun 2015

cristina

Perfect stay!

Christophe is the perfect host for a Biarritz holiday. Kind and warm he made us feel at home. The hotel is in the best location and the room was perfect for us!! Looking forward to our next visit

8/10

Excellent

26 May 2015

Globetrotter23

Recommended!

I enjoyed my stay at the Gamaritz. Great location by the sea, funky rooms (loved the design chair), nice eco-friendly bath products and welcoming staff. Was lucky enough to get upgraded as well.

10/10

Exceptional

23 May 2015

Eva

Feel very welcome here!

Great place to stay. Very (!!!!!) Friendly and helpful reception. Recommended things to do (better than information centre) and answered any questions we had. Comfortable bed and close to everything.

Partner

10/10

Exceptional

29 Aug 2014

Verified traveler

Very nice Hotel. Great location. Host was very friendly and went out of his way to help us. We really enjoyed our stay. Only thing we missed was a mini refrigerator.

Family

8/10

Excellent

14 Jul 2026

Johanna

Great location close to the beaches, and great and personal service from the nice people in the staff. Clean rooms and nice beds, big bathroom in the family room.

Super nice breakfast on their terrace that I would say is well worth the price (12 euro for adults)

We would definitely come back!

Friends_and_family Family

8/10

Excellent

04 Nov 2025

Karim

Personnel et emplacement au top

Friends_and_family Family

10/10

Exceptional

12 Jul 2025

Anthony

Très bon séjour, et bon lit. Personnel gentil. 😀

Friends_and_family Family

10/10

Exceptional

04 Jun 2025

Nadine

Accueil exceptionnel

Un accueil personnalisé, à l'écoute. A peine passé la porte on se sent chez soi. Très bonnes recommandations et explications sur le patrimoine local
Beau petit hôtel chambre propre fonctionnelle petit dejeuner excellent avec produits locaux
Allez-y les yeux fermés

Self

10/10

Exceptional

01 Jun 2025

Tristan

Séjour parfait pour 2 nuits en famille avec 2 enfants, la chambre double était pratique la douche aussi. L’accueil des propriétaires et leur aide pour décharger les bagages étaient très appréciable.
Je recommande chaleureusement cet établissement de goût, confortable et chaleureux.

Friends_and_family Family

8/10

Excellent

20 Oct 2024

Enrico

Simple hotel, but nicely designed and very clean. Great location near the ocean and the city center. Receptionist super helpful and very kind. Only the room is a bit small.

Business

10/10

Exceptional

23 Jul 2024

Thomas

Sehr schöner Aufenthalt

Hervorragend gelegenes und ausgezeichnet gepflegtes Hotel. Der Geschäftsführer ist sehr freundlich, hilfsbereit und zuvorkommend. Das Frühstück war sehr gut und mit Produkten aus der Region um Biarritz.

Friends_and_family Family

10/10

Exceptional

07 Jul 2024

Nagata

Very good hospitality

Leisure Partner

10/10

Exceptional

19 May 2024

Mireille

Accueil chaleureux. Le petit déjeuner basque était succulent et aux couleurs locales. Bonne humeur au rendez-vous.

8/10

Excellent

29 Mar 2024

Francisco José

Todo fenomenal, lo unico que el hotel no tiene aparcamiento propio, y toda la zona es de pago.

Leisure Family

10/10

Exceptional

23 Dec 2023

Sanchez

Très agréable

Accueil très chaleureux, le personnel est vraiment super, petites attentions pour les enfants, superbe hôtel, tres propre et tres joli, situé idéalement a 2 pas de la plage du Port Vieux et des rues piétonnes.

Friends_and_family Family

10/10

Exceptional

17 Dec 2023

Amandine

Très bon séjour

Établissement très propre,bien décoré. Très bien situé avec parking payant a proximité. Personnel très serviable et à l'écoute. Literie confortable et petit déjeuner copieux avec produits locaux.Seul bémol le manque d'insonorisation de la cage d'escalier et bruits de la rue le matin pour nous habitant la campagne

Friends_and_family Family

10/10

Exceptional

12 Feb 2023

Franck

Tout était parfais

Nous avons logé en suite. La chambre est grande équipée d un coin salon, sanitaire et douche séparé. L accueil est parfait. Le petit déjeuné est conseillé, car avec de très bons produits frais.

Partner

8/10

Excellent

17 Aug 2022

boris

Presque idéal...

Accueil très chaleureux, emplacement idéal! cependant le stationnement dans la ville de Biarritz est très compliqué et honnereux. La chambre mériterait un petit rafraichissement au niveau de la salle de bain (trace de rouille), pas grand chose de disponible dans la chambre (frigo, café ...).

Friends_and_family Family

8/10

Excellent

10 Aug 2022

Bruno

Quel bijou!

Kleines, sauberes und funktionelles Zimmer. Braucht in Biarritz aber auch nicht mehr. Top gelegen beim Port Vieux und mit hervorragendem Service.

Friends_and_family Family

10/10

Exceptional

08 Aug 2022

Eric

Fantastic hotel and host

Our stay was fantastic and we really enjoyed our stay. The location was perfect and the hotel was beautiful.
Great breakfast as well 👌
On top of that Thierry that was working during our stay was a fantastic host. More then helpful with everything, restaurants, things to do and see, booking cabs. Even came with great suggestions for our next stop in San Sebastian.
Thanks for everything Thierry
/Eric

Friends_and_family Friends

8/10

Excellent

08 Jul 2022

John arve

Vel vert å stoppe

Super og personlig service. Godt renhold og kort vei til Strand og «sentrum». Flott plass. Litt kronglete tilkomst til hoteller og parkering med bil.

Friends_and_family Family

8/10

Excellent

30 Jun 2022

Maria

Fint hotell och bra service. Trevlig och hjälpsam personal. Perfekt läge. Det enda som var svårt var att hitta parkering. Fick dock tips om parkeringsgarage i närheten. Dyrt med parkering dock.

Partner

10/10

Exceptional

17 Jun 2022

Belen

Muy agradable, excelente

Leisure Family

10/10

Exceptional

20 May 2022

Loic

Acceuil, impecable. Sourires et bienveillance! Top.

Business

8/10

Excellent

18 Apr 2022

françoise

J'y reviendrai

Très belle chambre et sdb.

Friends_and_family Family

10/10

Exceptional

05 Mar 2022

Orianna

Nous avons été formidablement bien accueillies par toute l'équipe du Gamaritz!
Merci à Thierry...
Du matin au soir les prestations sont d'une qualité irréprochable.
Le petit-déjeuner est délicieux, les chambres sont spacieuses, la décoration est superbe, la propreté impeccable.
Merci d'avoir pris soin de nous pendant notre séjour Biarrot!

8/10

Excellent

31 Jan 2022

Verified traveler

Chambre froide à l’arrivée mais chauffée rapidement par nos soins

10/10

Exceptional

01 Nov 2021

Françoise

Proximité centre ville, plage et port vieux. Très beaux paysages allentours

Leisure Partner

8/10

Excellent

18 Oct 2021

Jean Sébastien

Bien a refaite

Très agréables

Partner

10/10

Exceptional

05 Aug 2021

Elisa

Je recommande! Très proche de la plage

Super bien place! Très bonne attention dans la réception. Par contre, il n y a pas d’ascenseur et la chambre est très petite.

Friends_and_family Family

6/10

Pleasant

17 May 2021

Michael

Bon séjour dans l'ensemble mais chambre un peu petite lit confortable mais bruyant le soir et le matin car des gens habitent au dessus de la chambre et font malheureusement beaucoup de bruit..... Dommage....

Partner

8/10

Excellent

16 May 2021

Verified traveler

Emplacement très bien

Leisure Partner

6/10

Pleasant

04 Apr 2021

Melissa

Chambre vraiment trop petite

Partner

8/10

Excellent

24 Feb 2021

Eric

Accueil très agréable et chaleureux.
Pas d’indication concernant tous les services proposés (wifi par exemple avec un code inscrit dans la chambre qui ne fonctionne pas)

Self

4/10

Poor

25 Sep 2020

caroline

A EVITER

Hôtel extrêmement décevant : je ne comprends pas que ce soit un 3* !!!
Propre mais chambre petite _ pas d'ascenseur -
accueil nul ; personne pas souriante et limite désagréable ! Si on n'a pas le sens du commerce , on change de métier !
Enfin 12 E pour un petit déjeuner très très moyen ( de l(industriel uniquement !) et dans une salle sans fenêtre et moche
Seul point + : emplacement
Bref ; Hôtel à éviter !

Business

6/10

Pleasant

24 Sep 2020

Micheline

Minimun syndical...

L emplacement était parfait mais l Acceuil laisse à désirer ... et surtout pour un 3 étoiles je ai dû monter ma valise par l escalier ....
De plus le petit déjeuner n est pas servi avant 8h
Ce qui peut être problématique quand une réunion de travail débute à 8h30.....
Pour une nuit cela passe
Je ne reviendrai pas

Business

8/10

Excellent

14 Sep 2020

Jacquet

Hotel le Gamaritz accueillant , sympa , propre . Rien à redire ..nous sommes satisfait

Friends_and_family Family

8/10

Excellent

28 Aug 2020

Sergio

Bon hôtel pour visiter Biarritz

Hôtel très bien situé en plein centre de Biarritz.
Personnel très sympa !!

Partner

10/10

Exceptional

13 Aug 2020

thierry

deal

Idéalement placé au centre de Biarritz

Partner

10/10

Exceptional

27 Jul 2020

Franck

Gamaritz

Hôtel très bien situé, petit déjeuner excellent, calme

Partner

8/10

Excellent

23 Jul 2020

Sylvain

Sejour correct

Tres bonne situation dans la ville,mais quartier un peu bruyant en saison estivale,chambre propre,salle d'eau tres correct ainsi que la douche,climatiseur fonctionnel peu bruyant,petit dejeuner tres correct.

Self

4/10

Poor

16 Jul 2020

Verified traveler

Not recommended

We stayed two nights in July. The receptionist was extremely unhelpful, rude, and unpleasant. The hotel was locked when we arrived with our luggage at 1pm on a Monday (even though no one mentioned this to us), no where to store our luggage, terrasse closed all the time. The room itself was extremely dated with old carpet and horrible decor, not even side tables next to the bed... overall a disappointing stay and hotel.

Partner

6/10

Pleasant

06 Jul 2020

Verified traveler

Hôtel très bien situé
Décoration des chambres pas à mon goût
Rez-de-chaussée bruyant

Partner

8/10

Excellent

18 Jun 2020

Stéphane

Séjour convenable

Business

10/10

Exceptional

07 Mar 2020

Verified traveler

Recommandé

L’hôtel est bien placé, beaucoup de commerces et de restaurants à proximité ainsi que la plage.

Business

8/10

Excellent

24 Feb 2020

Alexis

Très situé

Très bon accueil
Très bien situé

Business

8/10

Excellent

06 Jan 2020

Verified traveler

Petit déjeuner moyen , salle trop vraiment trop petite .

Leisure Family_with_children

10/10

Exceptional

22 Dec 2019

Verified traveler

Super petit week-end. Hotel impeccable. Merci

Partner

8/10

Excellent

28 Oct 2019

Verified traveler

limpio y ordenado. excelente ubicación. precio muy razonable

Leisure Partner

8/10

Excellent

05 Oct 2019

william

Idéalement situé !

Très bon accueil avec un surclassement en suite ! Hôtel très bien situe et idéal pour visiter la ville à pied ! Très proche de l océan !! Je vous le recommande vivement et j y retournerai avec grand plaisir.

Business

8/10

Excellent

05 Aug 2019

Ariane

Hôtel très bien situé, on peut promener tranquille vers l océan, à pied ou en voiture. Hôtel agréable et accueil sympathique. Seul hic, pour garer la voiture, il n y a pas de parking de l hotel, donc il faut trouver une place dans la rue ou dans le parking (plein) à côté, et bien sûr moyennant finances.

Partner

2/10

Poor

28 Jul 2019

Christelle

Tres défavorable

Lorsque je suis arrivée et bien je n'avais aucune réservation à mon nom . Toutes les chambres étaient complètes , alors que j'avais bien reçue uneconfirmation de reservation. J'ai été débité sur mon compte , résultat j'ai payée 2 chambres car jai du faire une réservation de dernière minute ailleurs et bien plus chère. J'ai perdue énormément de temps pendant mon cours séjour . Hotel.com doivent me rappeler mais aucune nouvelle de leur part!. L'hôtel se décharge de tous désagréments et jene n'arrive pas à le faire rembourser... C'est inadmissible d'arriver dans un hotel sans avoir de chambre