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Hôtel AKENA Biarritz - Grande plage

Biarritz · France

Avenue De La Reine Victoria, 19View location

8.6/10Excellent928 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort8.2/108.2
Condition8.6/108.6
Location8.8/108.8
Neighborhood8.6/108.6
Value8.2/108.2
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hôtel AKENA Biarritz - Grande plage

Just a stone’s throw from the main beach, enjoy a fabulous experience at our 3* Akena Biarritz hotel. Between surfing and Basque traditions, enjoy a stay near the main beach. The conference rooms of the Casino Municipal and the Casino Bellevue are less than 10 minutes away on foot.

Biarritz train station and the airport are less than 4 km away to make your trip easier. Stay in spacious, designer rooms, some with balconies. For the organization of your meetings, we provide you with a fully equipped seminar room upon reservation.

Round off your stay by exploring our dedicated Akena Biarritz clothing range and a selection of surfboards for sale, in addition to our clothing consignment shop.

Read more about this hotelShow less

A stay at Hôtel AKENA Biarritz - Grande plage places you in the heart of Biarritz, steps from Paroisse Notre Dame du Rocher - Eglise Saint-Charles and Imperial Chapel. This hotel is 0.2 mi (0.4 km) from Grand Beach and 0.3 mi (0.5 km) from Miramar Beach.

Make yourself at home in one of the 44 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones and safes, and housekeeping is provided daily.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and a meeting room. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Beach nearby No rollaway/extra beds available Parking height restrictions apply LGBTQIA+ friendly Professional property host/manager Pets allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 2.45 per person, per night. This tax does not apply to children under 18 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • Parking height restrictions apply.
    • Contactless check-in is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Guests must contact this property in advance to reserve onsite parking
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 15.50 for adults and EUR 10 for children
    • Covered self parking fee: EUR 25 per night
    • Pet deposit: EUR 20 per day
    • Pet fee: EUR 20 per pet, per night
    • Service animals are exempt from fees
    • Late check-out fee: EUR 30 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Portuguese

    English

    French

    Spanish

Nearby attractions

Imperial Chapel 0.2 km / 0.1 mi
Grand Beach 0.4 km / 0.3 mi
Miramar Beach 0.5 km / 0.3 mi
Bay of Biscay 0.6 km / 0.4 mi
Biarritz City Hall 0.7 km / 0.4 mi
Casino Barriere 0.7 km / 0.4 mi
Le Gare du Midi 0.9 km / 0.6 mi
Bellevue Conference and Exhibition Center 1 km / 0.6 mi
Biarritz Golf Club 1 km / 0.6 mi
Rue des Halles 1.1 km / 0.7 mi
Saint Eugenie Church 1.1 km / 0.7 mi
Asiatica Museum of Asian Art 1.1 km / 0.7 mi
Biarritz Historic Museum 1.2 km / 0.7 mi
Old Harbor 1.2 km / 0.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2008
  • Number of floors (main building): 4
  • Single rooms: 5
  • Double rooms: 33
  • Accessible rooms: 2
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • City centre
Show 44 more facilities & services
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Beach
  • Golf course
  • Wheelchair-accessible
  • Car park
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Local and international calls
  • Car hire
  • Secure parking
  • Laundry service
  • Multilingual staff
  • 24-hour security
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Cloakroom
  • Lift access
  • Newspaper stand
  • Bicycle storage
  • Concierge
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Café
  • Bar
  • Non-smoking area
  • Highchairs
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • ProjectorExtra charge
  • PhotocopierExtra charge
  • Business centreExtra charge
  • TV lounge
  • Breakfast buffet
  • Early Check-in
  • Non-smoking establishment
  • Golf
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hôtel AKENA Biarritz - Grande plage

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hôtel AKENA Biarritz - Grande plage

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hôtel AKENA Biarritz - Grande plage

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hôtel AKENA Biarritz - Grande plage

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DUPLEXRoom • DUPLEXROO.DP

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DUPLEX

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hôtel AKENA Biarritz - Grande plage

    Room DUPLEX

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DUPLEX

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hôtel AKENA Biarritz - Grande plage

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hôtel AKENA Biarritz - Grande plage

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DUPLEXSUITE • DUPLEXSUI.DP

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DUPLEX

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hôtel AKENA Biarritz - Grande plage

    SUITE DUPLEX

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DUPLEX

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hôtel AKENA Biarritz - Grande plage

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hôtel AKENA Biarritz - Grande plage

8.6
Excellent
928 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
8.2 /10
Condition
8.6 /10
Location
8.8 /10
Neighborhood
8.6 /10
Value
8.2 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
30 Jul 2026
Delphine
Loved the chilled deco and the location
Breakfast was also very good and varies
10/10
Exceptional
23 Jul 2026
Lina
Clean room
Helpful staff
Great area to walk everywhere
Friends
10/10
Exceptional
21 Jul 2026
Camille
Great hotel
Partner
10/10
Exceptional
10 Jul 2026
Maryam
Very nice hotel I would recommend it to everyone. Very nice staff close to the beach reasonable price very accommodative.
Self
10/10
Exceptional
04 Jul 2026
Caroline
For the price the location and rooms are good. The staff were all really helpful too and very friendly. It’s very good value for Biarritz I can definitely recommend it.
Friends_and_family Family
10/10
Exceptional
02 Jul 2026
Farid
Great hôtel! Easy to access the beach and town.
10/10
Exceptional
27 Jun 2026
daniel
Bien situé, l'hôtel est très propre. Le seul bémol est qu'il n'y a pas dans les chambres un mini-frigo afin de déposer nos boissons ou encore notre nourriture sans-gluten. Mais c'est une chose courant en France.
Partner
10/10
Exceptional
24 Jun 2026
sarah
Nice rooms, great breakfast friendly staff
Partner
10/10
Exceptional
13 Jun 2026
Jim
Great little hotel. Everything was clean and nothing was tired.
Hotel parking available at an additional cost.
Air con in the room was great, effective and quiet.
10 minute walk from the beach.
Friends
10/10
Exceptional
10 Jun 2026
Madison
Everything about this hotel was perfect. The staff was so accomodating and let me check in upon arrival, which was clutch since I took a red eye in that morning. The room was good size and clean. The room had AC but it also had a window that opened easily. I preferred the fresh air and only used the AC at night. Fasntastic location, a few minute walk to the beach.

I’ll caveat that I wasn’t a huge fan of the breakfast. I paid for it the first day but ate in town the subsequent days.
Self
6/10
Pleasant
10 Jun 2026
Ewan
Stylish reception, bar and breakfast area did not compensate for miniscule room provided. Less than 25cm gap at foot and side of bed meant I hit my head on the wall mounted TV twice and bashed my shins on the bed frame. No room for chair, desk or other room amenities shown in website photos - avoid room 404 - far too small for two adults.
Partner
10/10
Exceptional
07 Jun 2026
Ivan
Excellent location, staff very friendly and professional
Partner
10/10
Exceptional
31 May 2026
Kathleen
Fine hotel
Partner
10/10
Exceptional
28 May 2026
Jim
Chilled out hotel with great decor. Walking distance from beach and great restaurants as well as local supermarket.
Lovely staff, comfortable rooms.
Friends
10/10
Exceptional
26 May 2026
Robert
The staff super helpful and friendly. Sousana the best. Answered all my questions about the city. Has parking available for 25€ and only two blocks away from the beaches. Good location.
Self
10/10
Exceptional
15 May 2026
Keith
Breakfast was lovely and plentiful with freshly-squeezed orange juice. Room was very comfortable - we had asked for room on a low floor, which we got. All staff were friendly and helpful. The hotel is just a short walk from the very sandy beach and the bay surfers enjoy. It's also a couple of hundred yards from the town centre, a nightclub and post office. We ate each evening at the Bistrot Angeluan at the end of nearby Rue de la Bergerie. The staff there were very friendly and helpful - especially Josephine who speaks excellent English which she self-taught.
Partner
6/10
Pleasant
01 May 2026
Raisa
Small but clean room, would recommend
Partner
10/10
Exceptional
01 May 2026
David
The receptionist was exceptionally nice and accommodating. I mentioned I had a Zoom meeting shortly after I checked in and she offered a work area etc and was very nice thru out the stay, the room was very clean and the whole staff were excellent.

I'll be back!
Self
10/10
Exceptional
06 Apr 2026
Pauline
Allowed to check in super early which was much appreciated after a very early flight. Went straight to breakfast which was still on - great value and gorgeous. Proper orange juicer, boiled egg machine, fresh raspberries/blueberries & lovely pastries. No 11 bus from airport (€1.30) stops at St Charles le Marne stop just around the corner. You get back on for the airport at the stop just 1 min walk up street St Charles Victoria (one way system). 3 day bus ticket is just €8.60). Beach is end of street 3 minute walk. Shops are 10 min walk same direction then turn left. Room was small but fine. Good quality towels/toilet roll & rictuals shower gel/ shampoo & handwash. If you don't get room cleaned first day you get token for free soft drink/glass of wine - great value/idea. Windows opened fully which was great & air con heated room perfectly when needed (April stay). Sky News & BBC News on telly plus Netflix & ability to cast. Let us keep room on till 3pm last day for free as flight was later. Can't recommend hotel enough. Free sweets in jars in foyers and large umbrellas for use. Really friendly staff. On a quiet street with beautiful houses. Carrefour express & little bakery/chemist & pub just behind hotel, out front door & turn left, turn left just before bus stop opposite church. Walk up past Charlie's pub and swing left. Can't recommend enough! Get airport bus back & get Flix or Blabla car coach to San Sebastián from airport for day trip.
Friends_and_family Family
8/10
Excellent
11 Mar 2026
J
Lovely stay
10/10
Exceptional
01 Mar 2026
Mahamudar
Clean and convenient
Partner
10/10
Exceptional
27 Feb 2026
Ana
Very friendly helpful staff. Easy parking. Very centrally located. We liked the choice of not having the room serviced for one night and having a free drink at the bar instead.
Partner
10/10
Exceptional
05 Nov 2025
Grant
All aspects were excellent.
Partner
10/10
Exceptional
25 Oct 2025
Alexandra
The hotel is charming and located in an excellent part of town, with transit to the airport just outside the door. The rooms are modern and comfortable, and the hotel is very clean. The staff is lovely!! Silvie at the front desk was always warm, friendly and very helpful!!! There are nearby restaurants and a nice bakery, but the central part of town is just a short walk! The WiFi worked well. Don’t hesitate to stay here!
10/10
Exceptional
22 Oct 2025
Sikiu

Good location friendly staff

For One time in our way to San Sebastián was a really good Choice, it was really a good decisión tu stayed there
Partner
10/10
Exceptional
02 Oct 2025
Tatiana
Perfect
Leisure Partner
10/10
Exceptional
01 Sep 2025
Thierry
Really nice staff, great breakfast , clean hotel
Best price /value
Leisure Family
6/10
Pleasant
21 Aug 2025
Verified traveler

Don't advertise parking if you can't provide it

Being part of a 2,000 mile road trip we picked this hotel because it provided parking facilities for €20 per night. I was sent a pre-check in questionnaire which I duly filled in ahead of time, part of which was my request for a parking space close to reception as I have a painful back issue (slipped disc). However, upon arrival I was promptly told that there were no parking spaces available, despite the hotel offering spaces and my request for said parking. At no point prior to check in was I informed that there were no parking spaces available, instead I was told I could park in the pay and display areas around the hotel but these were prohibitively expensive and therefore out of the question. I was then left to try and find alternative parking elsewhere and ended up a twenty minute walk from the hotel. A poor show that tainted an otherwise excellent trip..
Partner
8/10
Excellent
21 Jul 2025
Jonathan
Room was clean and comfortable. Hotel is well located and easy to walk around the town or to the beach. Would recommend.
Self
10/10
Exceptional
12 Jul 2025
Richard

Friendly night staff

I arrived very late at 4am and the night staff member on reception was super helpful and friendly despite the busy streets full of revellers from the festival.
Friends_and_family Family
10/10
Exceptional
06 Jul 2025
Craig
Good property Great location and staff
10/10
Exceptional
27 Jun 2025
Sandra
Staff were so welcoming and friendly. Lovely hotel in an excellent location close to beach and restaurants, all walking distance.
Hotel was adorable, loved it. Definitely go back and stay again.
Leisure Family
10/10
Exceptional
21 Jun 2025
Eduardo
Great little boutique hotel. Marco at the front desk was very helpful
Leisure Friends
8/10
Excellent
15 Jun 2025
Flavia
Nice hotel for the price. The room wasn't ready when we arrived and the duvet was way too hot.
Friends_and_family Friends
10/10
Exceptional
01 Jun 2025
JoAnne
Staff very helpful! Breakfast excellent and make over of this hotel bright and comfortable!
Leisure Family
10/10
Exceptional
28 May 2025
Neil
Clean, updated hotel with a fun vibe!
Partner
10/10
Exceptional
20 May 2025
David

Nice

Nice hotel, clean, good location
Friends_and_family Friends
10/10
Exceptional
01 May 2025
Martin

Our stay at Akena

Great quiet hotel, well situated at the heart of Biarritz. I will certainly consider to stay here again for our next visit.
Partner
10/10
Exceptional
25 Apr 2025
Jenny
Fantastic hotel. Really friendly, helpful staff. Great location really way for transport too and from the train station.
Leisure Family
10/10
Exceptional
03 Jan 2025
Fabrice
Very nice hotel conveniently located close to the beach and the Saint Charles area. Highly recommend.
Leisure Partner
6/10
Pleasant
27 Dec 2024
Marie-Alix

Just served the purpose

Very expensive for a very basic hotel.
Partner
10/10
Exceptional
19 Oct 2024
Zoe
The moment we arrived, the lady on reception was incredibly welcoming, friendly and helpful, and this level of service continued from all staff until we checked out. Great decor throughout the hotel and it was very conveniently located so we could walk to restaurants and bars. We would definitely stay here again.
Leisure Partner
10/10
Exceptional
29 Sep 2024
Sergey
Great location, walkable to all amenities. Friendly staff, nice facilities but room could use some tlc - some mold smell.
Leisure Partner
8/10
Excellent
09 Sep 2024
Nancy
Nice hotel close to the beach with friendly, helpful staff.
Leisure Partner
10/10
Exceptional
27 Aug 2024
Carol
Perfect for us and a 3 night stay

Everything was as described, everything worked well.

Staff were very friendly and helpful.

we would recommend this place and we will book here if we return to biarritz

10/10
Exceptional
24 Aug 2024
MIRIAM
Comfortable, clean, well located. Perfect for a weekend stay
Leisure Self
10/10
Exceptional
20 Aug 2024
David
Nice room with a balacony. Close to the seafront. Excellent air con, good shower. No fridge which would have been handy and breakfast didn't have a lot of options, no gluten free bread but did say could order. Decent hotel, would stay again.
Leisure Partner
8/10
Excellent
15 Jul 2024
Denise
I loved the hotel and location. The room was nice and clean. I was not very happy with the staff when it came to helping with parking information. We arrived at about 9pm after driving for about 10 hours and the gentleman at the reception said that the parking was completely full. I asked him where we could park and he did not know. Finally, we were lucky enough to find parking on the street which was free until 9am. He stated that parking was free from 9-10am. After that we needed to put money in the meter. Next morning a female was in the reception area and I asked her if there was any parking available since many people leave early, she also said no. I asked her about parking and she said she did not know you would think that the hotel would know where to refer their clients if they do not have parking. Finally, we found parking on our own, very inexpensive and around the corner from the hotel. The parking that we had used the previous night not only they charged for the 9-10am parking but they were asking for 35 euros for 2.5 hours. Ridiculous!
Leisure Partner
10/10
Exceptional
05 Jul 2024
william
Great
10/10
Exceptional
01 Jul 2024
Gary
Having explored around Biarritz, the Saint Charles area is safe, affluent and quintessential French. We loved the restaurants and Charlie’s bar.
10/10
Exceptional
01 Oct 2023
Kim

Great location and comfortable

This was a great hotel. We’ll placed on Biarritz not too far from beach. We were just staying one night but would recommend this place to stay.
Partner
10/10
Exceptional
24 Sep 2023
Sarah
This hotel was very quiet. The staff were great - really friendly and always helpful. Would recommend.
Leisure Partner
8/10
Excellent
23 Sep 2023
Yasmine
Overall good. Old building and bad elevator condition
8/10
Excellent
17 Sep 2023
Verified traveler
The staff was amazing & went out of their way. The location is perfect. The room was very small & beds not so comfortable. Could use updating. There was no electrical outlet on my side of the bed so I had to sleep with my head at the foot of the bed to plug in my CPAP machine.
Friends_and_family Family
10/10
Exceptional
26 Aug 2023
Kathleen
This hotel is only a short walk from Grande Plage but in a nice quiet location. We were there in a heatwave but the air conditioning kept us cool and comfortable. A selection of teas were provided in the room.
Good restaurants nearby.
Leisure Partner
10/10
Exceptional
19 Aug 2023
Claude
Nice place to stay.
Leisure Partner
8/10
Excellent
27 Jul 2023
marie-laure
This property is very well located, close to city center and close to the beach. The staff is welcoming and very accommodating.
Leisure Self
8/10
Excellent
06 Jul 2023
Rolf
The parking was excellent for the motorbikes and 4 went in one space. Receptionist was excellent. My room was good. Two friends had triangular rooms which were a bit small. An easy walk to town.
Leisure Friends
10/10
Exceptional
03 Jul 2023
Christopher
Really great location and super friendly staff
Leisure Partner
8/10
Excellent
18 Apr 2023
Julie
Great location, friendly staff, clean rooms 👌
8/10
Excellent
23 Sep 2022
Irene

Out of the way

Breakfast was 14€, a little pricy for what you got
Friends_and_family Friends
10/10
Exceptional
25 Oct 2021
BRONDI
everything was very good
Business
8/10
Excellent
02 Oct 2021
Robert
The property is several blocks away from the beach. A good compromise between cost and convenience. I prefer breakfast included. I had it on my last day, for 12 Euros. It's close to main bus station, the Marie. A good, not great, choice
Leisure Self
6/10
Pleasant
16 Jul 2020
W
Completely average in every way. Inconsistent information about additional charges.
Leisure Partner
6/10
Pleasant
03 Feb 2020
Oceania
Small room, bad furniture, no restaurant, no convenience store near by, breakfast not included, parking not included.
Leisure
8/10
Excellent
03 Nov 2019
John

Biarritz

Amazing location a very short walk to the promenade. Friendly and helpful staff. The room we were given was clean and well maintained however it was a very small room and the bed was slanted to fit. Getting around the bed was a challenge. In another room I would have rated higher. Great that you can park on the street for free !
Partner
2/10
Poor
03 Nov 2019
Michael

worst service ever

Only speak French. Very bad service. We made a 2 bed reservation, but there was only one bed. And they didnt want to help us with another bed, so I had to buy a mattres myself and put it in The room. Worst service ever. Also no Parking.
Business
10/10
Exceptional
11 Sep 2019
Verified traveler
Very good location, clean hotel, and friendly, helpful staff. would highly recommend
Friends_and_family Family
10/10
Exceptional
08 Sep 2019
Jennifer

exceptional hotel for the price paid

We couldn’t fault the hotel. The staff were super. They arranged for a kettle in the room with tea and coffee and each day we were given fresh milk. Nothing was too much trouble. The location was good as it was it a quite area - st Charles away from the noisy town centre but close enough to walk in. The grand Plage was only 10 min walk away.
Friends_and_family Friends
4/10
Poor
02 Aug 2019
Dominic

Good location but noisy

Although the staff were nice, the comfort level was lacking. The rooms are not soundproofed and noisy travelers inside and outside the hotel can be heard at all hours, particularly when doors are slamming shut. There are also loud random electrical noises within the room itself. I slept very little on a 2 night stay and this has impacted the rest of my trip.
Family
8/10
Excellent
29 Jul 2019
Verified traveler
Hotel was in a very good location, close to the beach and central area. Bus stop was right out the front of the hotel and took us straight to the station
Leisure Partner
8/10
Excellent
25 Jul 2019
Michele

Fabulous staff, excellent location.

The staff at this hotel were exceptional. Every single person we talked to was so helpful and kind. It made you feel very welcome. A coffee pot in the room would make our stay perfect. 4 Euros for a
tiny coffee that you had to go downstairs for was a bit excessive. The breakfast buffet was fabulous. I ate breakfast one of the days when I went downstairs for coffee because of the variety of healthy options... even though I never usually eat breakfast. I would definitely stay here again but would bring sometype of instant coffee in the morning. Oh and the toilet seat moved around a bit when you sat down. LOL I bet they fixed that though as I let them know for the next visitors. Thank you!!
Friends
8/10
Excellent
06 Jul 2019
Vlad
Good location, walk to the beach and downtown. rooms are small, the street is noisy. However beds are comfortable, the room is clean over all a good place to stay for the price.
Leisure Family
6/10
Pleasant
25 Jun 2019
Verified traveler
Very basic place in a very posh area staff okay they could nt speak English very well and o couldn’t speck French breakfast very basic continental style its like any where you go you don’t know what to expect Tv was all in french so that didn’t help Taxi fare was 18 euros on Sunday to train station could have used Uber if I knew about it 1 Euro back on bus
10/10
Exceptional
18 Jun 2019
Verified traveler
Very friendly and helpful staff. They helped me find good parking and great place to catch the T14 Final rugby match.
Leisure Self
10/10
Exceptional
09 Apr 2019
Robert

Biarritz is beautiful

Biarritz and nearby Bayonne are both wonderful places to stay in and enjoy. Easy travel between the two by bus, good food, wine and the beauty of the Basque countryside.
8/10
Excellent
20 Oct 2018
Verified traveler
Good, clean rooms. Helpful friendly staff. Close to the centre of Biarritz and a five minute walk from the beach.
10/10
Exceptional
10 Oct 2018
Robert

3rd time good

Third time I have stayed here this year, good location and nice staff.
Family
6/10
Pleasant
24 Sep 2018
Verified traveler

Pleasant staff and rooms but no management.

A very mixed experience. Friendly, helpful reception staff,a very clean, small but comfortable room...
But no sign of any management influence at all:
Secure car park but coded door to it left propped open,
Breakfast on the single visit we made was simply a joke;
I think a tour group had just left, but no planning at all for this resulted in:
No cups, cutlery, fruit juice, almost no pastries and several guests wondering what was going on. One staff member eventually went out to buy croissants, but all the crockery etc emerged slowly piece by piece from the dishwasher. Very relaxed attitude by the staff throughout, with no sign of any urgence - clearly not their fault, they felt
À manager or new manager is required with some planning ability.
A pity as we loved the Escale hôtel In St Malo - this is not in the same class.
Partner
8/10
Excellent
15 Sep 2018
CP

Great location

Nice hotel very close to the beach (Grand Plage).
Breakfast offered but we did no take the breakfast option.
8/10
Excellent
12 Sep 2018
MARINA

If you are on a budget

Hotel is in amazing location but it's definitely a budget-friendly place. One thing to share is that it has tremendously helpful and attentive staff that are willing to do whatever it takes to make you comfortable.
Partner
6/10
Pleasant
07 Sep 2018
MADELAINE

Good but not great hotel except for ocean access

1st room smelled so badly we requested a different room. That room was fine except small. No coffee machine or shower articles no refrigerator WiFi was fine. The hotel has easy access to the ocean casino and restaurants and shops. Town is hilly with not great signage. The hotel maps were very helpful. They did arrange for a taxi when we asked.
Partner
8/10
Excellent
27 Aug 2018
christopher
Great location with nice rooms. Parking was an issue because they had no space
Partner
8/10
Excellent
16 Aug 2018
Stephen

Great location, clean and comfortable hotel

Great location, only 5 minute walk to the beach. Breakfast was more than sufficient and provided a good range. Rooms were very clean, although look a little tired. Staff were very helpful and created a warm atmosphere
Partner
8/10
Excellent
31 Jul 2018
Verified traveler
Nice hotel within reasonable walking distance of the beach, and with a small amount of parking (in their garage)
8/10
Excellent
29 Jul 2018
alex

Nice hotel with new bathroom facilities

Nice hotel with new bathroom facilities and big bed. Convenient location about a 10 min walk from middle of town. Could do with a coat of paint to freshen up the rooms but very comfortable for a good rate, especially in peak season
8/10
Excellent
20 Jul 2018
Verified traveler

Budget hotel near town centre

The room was very small and basic but clean. The decor a bit tired. It would have been nicer if the walls were painted white though. The bathroom was quite new with just a shower.

We had breakfast it was a good choice for a budget hotel and good quality.

The staff were very helpful and kind when we had a mini crisis. The manageress and the lovely girl on reception should get a special mention.

Catherine & Steve
6/10
Pleasant
25 Jun 2018
anthony

Road works ruined or stay

Neither expedia or the hotel told us about the road works. I am asthmatic and If we had known that there were highly disruptive, noisy works right outside the hotel we would not have booked. Despite closing the windows, the cement dust was all over the room. I had to regularly use my emergency inhaler. And just to rub it in, the room rate quoted by the hotel was significantly less than Expedia. We had booked to include breakfast but were told the next day that breakfast was not included. The air conditioning was not switched on until day 5 of our visit. My complaint is that Expedia or the hotel should have advised us about the disruptive road works. We want our money back! Photos and video to follow.
10/10
Exceptional
23 Jun 2018
JoAnne
Great location, helpful staff, very good breakfast, could use new carpeting in halls but would definitely return😎
6/10
Pleasant
16 Jun 2018
Shinobu

Convenient location. Great for short stay.

Location is good. You can walk to downtown and beaches. The building and rooms need major renovation.
Partner
10/10
Exceptional
19 May 2018
Peter
Excellent location to explore Biarritz. The hotel manager was very helpful and arranged transport for us at s better rate than a taxi to get to our next destination when our train was cancelled due to the French rsil strike.
6/10
Pleasant
24 Apr 2018
Ken

Weekend stay for shopping

Good location. Great for the bus stop from airport, to the beach and the shops. Rooms have space for fridge and kettle. But, none is available. Left my luggage as had late flight. But, came back to find reception was unattended and I was a to take my luggage. Second floor felt like it needed airing.
10/10
Exceptional
14 Apr 2018
Jeffrey
We had a great stay! It was clean & confortable, the staff was so nice & helpful.
Noticed that the city is putting a tram on that street,but we didn’t hear anything.
Partner
10/10
Exceptional
11 Dec 2017
Verified traveler

Great location. Fantastic, friendly

Really nice reception staff who were very helpful. Great location, walking distance to everything.
10/10
Exceptional
06 Dec 2017
George

Great return!

Excellent welcome as usual. A perfect location for us and a super hotel!
Partner
4/10
Poor
26 Oct 2017
stuart

good staff but noisy

Friendly helpful staff but very noisy hotel and bed was a bit uncomfortable
10/10
Exceptional
16 Oct 2017
Beth

Great hotel close to the city centre and beaches

Centrally located so we could easily get the bus to the train station or Bayonne. Only a few minutes walk to good restaurants and bars and 5 minutes walk to the Grand Plage beach. Around a 10-15 minute walk takes you to Anglet. Staff were very helpful and very friendly, I would recommend to anyone looking for a central hotel at an affordable price. Parking is at a premium, so be prepared to pay around 15 euros a night to park at the hotel.
8/10
Excellent
05 Oct 2017
Verified traveler

Great location close to the town and beach

Great location, really friendly staff. Walkable to the beach and town centre but also close to St Charles, a village within the town. Nice ambience. All good!
10/10
Exceptional
05 Oct 2017
Remedios

R&R France

Great walking distance to the city center.... friendly helpful front desk clerks.... clean room and public areas.
Partner
8/10
Excellent
01 Sep 2017
Verified traveler

Charming Biarritz

Nice and comfy hotel, walking distance to the beach and town center
Car parking in the garage is a plus, helpful front desk staff, overall a very pleasant experience
Partner

Location & surroundings

Hôtel AKENA Biarritz - Grande plage
Avenue De La Reine Victoria, 19, Biarritz, France

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Hôtel AKENA Biarritz - Grande plage

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