Bolontiku Boutique Hotel

10/10

Exceptional

12 May 2026

Williams Estuardo Melgar

Nuestra experiencia en Bolontiku Boutique Hotel fue simplemente espectacular. 🌿✨
Es un hotel rodeado de naturaleza y tranquilidad, perfecto para desconectarse y disfrutar de la belleza de Petén.

El servicio definitivamente es 10/10; todo el personal fue muy amable, atento y siempre dispuesto a hacer que nuestra estadía fuera aún más especial. Las habitaciones son completamente confortables, limpias y acogedoras, ideales para descansar y relajarse.

Además, la comida estuvo deliciosa, con muy buen sabor y excelente presentación. Cada detalle del hotel transmite paz, exclusividad y comodidad. Sin duda, una experiencia que vale totalmente la pena vivir.

Family

10/10

Exceptional

10 May 2026

OTTO

El personal magnífico
El lugar excepcional para descansar y pasar buen tiempo en familia
Contacto con la naturaleza y lejos del bullicio cotidiano
Felicidades y gracias por todo

Family_with_children

10/10

Exceptional

22 Apr 2026

Ricardo Antonio

Paradise on earth. Loved the resort and the friendly staff. Pool could have been cleaner, but you are int he jungle. The lovely floating dock with chairs was majestic. My wife doesn't swim, so when I swam there, the staff took my wife by boat so we could be together. Loved this place. Will go back for sure!!

Partner

8/10

Excellent

02 Apr 2026

Diana

staff and location spectacular. Room was great. Because it is remote, it would be great if there was a small store where snacks (and perhaps ice cream) could be purchased.

Partner

10/10

Exceptional

26 Mar 2026

Zachery Michael

Absolutely loved it here!

10/10

Exceptional

26 Mar 2026

Alison

Beautiful resort property across the lake from Flores - the staff is excellent and the rooms and food are lovely. We enjoyed our stay and loved the setting

10/10

Exceptional

16 Mar 2026

Tanya

The staff were amazing, they anticipate your needs before you even get chance to ask for anything. The food was delicious and the portions were generous. Some days it felt like we were the the only guests there. :)

Partner

10/10

Exceptional

12 Feb 2026

Negar

We had an absolutely wonderful stay at this hotel. From the moment we arrived, the service was exceptional. The staff were incredibly friendly, attentive, and genuinely helpful, always going above and beyond to make sure we were comfortable.

We truly appreciated the early check-in, which made our arrival so smooth and stress-free. The food was fantastic—fresh, delicious, and beautifully presented. Every meal was something we looked forward to.

The view was simply amazing and made our stay even more special. Waking up to that scenery each morning was unforgettable.

Overall, it was a very pleasant and relaxing experience. We would highly recommend this hotel and would gladly return in the future.

Leisure Partner

2/10

Poor

27 Jan 2026

SANDY

horrible place and rude owner

4/10

Poor

13 Jan 2026

Adam

I hate to write a negative review, especially for a place I had so much hope in. We booked five nights here, making it the “luxurious” chapter of our babymoon. Here are some things I wish I knew about this place:
1. the only way to access it is a twenty minute boat ride from the island of Flores.
2. The “collective” boats from the hotel are at 5 am, 7 am, 1 pm, 4 pm, and 10 pm. That means whenever you want to go into town for a tour, a stroll, anything at all, you either need to go at one of these times, or pay $25 USD PER PERSON to get outside of the hotel.
3. This boat situation would be acceptable if there was a lot to do at the hotel. Unfortunately, it feels like an abandoned hotel. We were there five nights and it was no where near capacity. Sometimes we were the only people there.
4. The food was very disappointing. Pasta is the only option for a vegetarian main course. The menu for lunch/dinner is more expensive than a New York City dinner (but less than half as tasty).
5. Not a free breakfast. You get one small plate from the menu, one watered down coffee, and if you want something more you will have to pay a lot. Also, your order will take an hour to come and not once did our order come correctly.
6. Check the final bill. They added $250 USD for a tour we didn’t take.
7. All of the rooms are a long walk uphill from the main area and it can take a while for a golf cart to become available. I say this for th

Leisure

10/10

Exceptional

17 Dec 2025

Douglas

A beautiful boutique resort in a tranquil location. Very unique!

Friends_and_family Friends

10/10

Exceptional

15 Dec 2025

PATRICIA

Everything was great, we had a pleasant vacation because of all the staff. Thank you.

Leisure Family

10/10

Exceptional

26 Nov 2025

Diego

Great service. Really attentive always willing to help

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

Kemba

Gorgeous, stunning property. Isolated however easily accessible via boat to the main land. There are a lot of amenities such as kayaking, paddle boating, hiking and a spa. It’s an amazing getaway, removed from all the excitement and noisiness on the mainland of Flores. The staff is amazing - so attentive and they made themselves easily accessible to answer any questions and fulfill any requests. They organized my trip to Tikal with transportation, a guide and food. They also organized a breakfast box for me for 2 days in a row due to having to leave early and miss the sit down breakfast. The restaurant had some tasty options for dinner. Overall a great hotel that I would definitely recommend and would visit again

Leisure Self

10/10

Exceptional

23 Sep 2025

Irma Virginia

Loved the Staff, everything was on time, food was great, amazing experience. La Villa is amazing, it fits up to 8 people and it's really big and comfortable.

Leisure Family

10/10

Exceptional

09 Sep 2025

Edvin

This hotel is very nice!
Love the place, the staff, the food

Leisure Family

8/10

Excellent

12 Aug 2025

Marco

Transportation was great, a little confusing as it states transportation is included however it’s included from when you get to the boat dock and they charge $15.00 per person from the airport to the boat dock. A/C is only available in the rooms and not in the living room, food was not great, they are trying a high end F&B experience however it’s lacking. Food comes out cold and not a lot of flavor.

Leisure Family

10/10

Exceptional

09 Jul 2025

Silvia

The hotel is truly beautiful! The rooms are great and the service is wonderful. My only complaint is that you are limited to the food options from the hotel, which could be better.

Leisure Friends

10/10

Exceptional

01 Jul 2025

Daniel

Excellent guest service and care, delicious food, a lovely room with thoughtful details, and very kind staff.

Leisure Family

10/10

Exceptional

21 Jun 2025

anaitte

Todo estuvo excelente. Desde la bienvenida hasta que salimos. El servicio es maravilloso, personal que va más allá de lo que uno se imagina.

Leisure Family

10/10

Exceptional

01 Apr 2025

Guillermo

So far no issues

Leisure Partner

10/10

Exceptional

25 Feb 2025

Jonatan

everything was top notch, room was very clean, comfortable, excellent view. Staff service was great. place in general provided great experience.

Leisure Partner

10/10

Exceptional

02 Feb 2025

Annie

This boutique property is a hidden gem tucked into a tropical forest by the lake. We loved the resort ambiance and enjoyed the restaurant where we dined both nights.

Leisure Partner

10/10

Exceptional

30 Dec 2024

Norman

Getting greeted off the boat with a cold glass of Jamaica (Habiscus) was the first experience. Without even setting foot on this beautiful property. We showed up before our check-in to leave our extra luggage and they attend us regardless. We took off to visit Tikal. In the mean time they took our luggage and placed it in the room for us. Even turned on the AC for us. The restaurant has great food. A mixture of some local dishes and other more western favorites. Peten is a little off the beaten path for me when I visit Guate. But I will be coming here anytime I’m in the area.

Leisure Partner

10/10

Exceptional

01 Dec 2024

Rosanna

Wonderful

10/10

Exceptional

14 Nov 2024

Robert

This was my third stay here at this wonderful oasis. Managers Javier & Israel made sure I had everything I needed and are very professional & solicitous. Staff personnel including Osman, Kendal, Allen & Wilmer are most gracious with their hospitality. The meals here, especially breakfast, are terrific with fruit and sides generally locally sourced. A wonderful place to escape from the a hectic world, or a long day at Tikal. Be sure to try the kayaks and the newly added little paddle boat - great fun ! Then, take a dip in the wonderful pool. I intend on returning again for another relaxing stay. Five stars award from me. - Tio Bob -

Business_and_leisure Self

10/10

Exceptional

01 Nov 2024

Yasuyo

Good

10/10

Exceptional

29 Sep 2024

Gary

Gorgeous property: the architecture, rooms, patio restaraunt, pool. Superb staff, always friendly and very helpful.

10/10

Exceptional

22 Sep 2024

Gladys

I love this place

10/10

Exceptional

18 Sep 2024

Jose

Excellent

Family_with_children

10/10

Exceptional

17 Sep 2024

Maria

Bolontiku was very cozy, kids friendly, water sports great and the food and staff excellent

Leisure Family_with_children

10/10

Exceptional

03 Sep 2024

Magda

Beautiful, clean, restful, and attentive staff.

Leisure Family

10/10

Exceptional

10 Aug 2024

Eric F

Awesome property!

Leisure Family_with_children

10/10

Exceptional

05 Aug 2024

Katherine

A very nice and peaceful experience

Leisure Family

10/10

Exceptional

30 Jul 2024

Lucrecia

Un fin de Semana largo y familiar muy agradable. Hotel y personal todo muy bien, quiza el servicio de restaurante un poco lento pero en general todo fabuloso. Gracias a todo el equipo de Bolontiku

Friends_and_family Family

10/10

Exceptional

16 Jun 2024

Maira

Very Remote but the environment is beautiful!! The staff was super kind and accommodating. The only thing I didn’t care for was the boat fee to the resort. The hotel will charge if it’s not within their scheduled pick up and drop off time. $25 person one way. Other than that it’s beautiful.

Leisure Family

10/10

Exceptional

14 Apr 2024

Alexis

Excelent

Leisure Family

4/10

Poor

27 Mar 2024

Luis

Limited dining, the food was not good

Leisure Family_with_children

4/10

Poor

16 Mar 2024

Ivan

No tienen suficiente personal, se les terminaban los alimentos de la cocina, muy lentos en servir la comida y súper limitado su menú y nada bueno, no tuve agua caliente por un día completo en la habitación, en general les hace falta personal y cuidar los detalles no es posible que no se preparen con suficiente materia prima

Friends_and_family Family

10/10

Exceptional

03 Mar 2024

Roberto

Great experience, wonderful organization, fantastic service, beautiful room

Leisure Family

2/10

Poor

16 Feb 2024

eliya

I never in my life gave a bad review to anyone
I booked 6 nights at this hotel
travel for 1 month in Guatemala < best country in the world >. so this part of my trip was the relax chill part

hotel was under construction so pool area can't be used

they offer me free massage I arrive to the USA and find out that they billed me for it after they sent me WhatsApp that is free because of the noise and constaction

on top of this

when I was on a tour they called me to let me know they need my room and put me in different room without my OK

all my clean stuff mixed with my dirty things

as of this moment they don't correct my bill after I reach out to them few times and seems to not care of this

won't be surprise to hear of other being over charged

to be honest for the price you pay look at other option
also be aware they charge $25 per person if you use the boat to get into Flores
free time is 7am and 1pm going
and return is 5.30pm

so you can end up paying lots of money if you there for few days. so keep in mind

I had no idea about this

enjoy Guatemala

Self

2/10

Poor

02 Jan 2024

Michael

I never give a bad review but this property was so promising and some of the staff and the room along with room facilities were just so disappointing!
First of all lets talk about the positives, you get picked up from Flores on a lovely boat that takes you across the bond to the hotel, as you get off the boat, they give you a drink, the check in area is near a bar and restaurant everything seems dreamy!
Then you start to check in. the people at the check in desk photo copy your credit card along with your ID, they will have that on record forever now. I hope that's kept somewhere safe!
Secondly I asked at checkin \"where we can get our guide to pick us from to visit Tikal?\" the front desk employees frowned and became hostile to say the least, they said: \"you can use our guided tours\" now their guided tour for one day costs close to $700 that's more than double than anyone else I spoke to charges.
So I said I would rather use the guide I have, they said, well you have to find your own way as the travel agencies will not find this property! almost sounded like a joke. they were so hostile and rude from this point onwards it was almost comical. I told them that I am using a travel agency that was actually recommended by this hotel when I rang then up weeks ago, the woman at check in started to load the WhatsApp conversation and accessed me of lying.
After that wonderful interaction, we went up to our room, the room had no phone or internet!

Leisure Partner

10/10

Exceptional

04 Jul 2023

jose

Great option

Excelente opción de hotel. El servicio en general muy bueno, la comida excelente. El menu es poco variado pero lo que teienen de muy buena calidad. La villa deluxe excelente opción para viaje en familia.

Friends_and_family Family

10/10

Exceptional

21 Apr 2023

Eugene

The quiet and the staff

Leisure Partner

10/10

Exceptional

15 Apr 2023

Alyssa

Best hotel in the area!

Amazing spa resort! Very friendly staff. Great food. And even better views!

Self

10/10

Exceptional

15 Feb 2023

Susan

Room and bathroom was amazing!

Leisure Partner

10/10

Exceptional

06 Aug 2022

Nathan

The details of the property were excellent. The food and service was fantastic. I hope to come back for another visit in the future. Thank you

Leisure Self

10/10

Exceptional

31 Jul 2022

Lindsay

This hotel is located in the middle of the jungle just across the lake from Flores. The view from my room was amazing. I would recommend booking a guided tour through Tikal, I used the agency through the hotel (guide was Mr. Lopez), he speaks English and Spanish..very knowledgeable. I would recommend visiting the local zoo and Arcas (Animal rehabilitation center) I saw a Puma and Jaguars up close. Overall, it was a great trip and a great hotel.

Leisure Self

10/10

Exceptional

17 Apr 2022

Karla

This hotel is one of my favorites. The scenery is beautiful, the rooms are fantastic and the service was top notch. I cannot wait to be back and share this wonderful part of Guatemala with my friends and family.

Leisure Partner

10/10

Exceptional

18 Mar 2022

Peter Csaba

It is one of the most beautiful spot in this wonderful country.

Leisure Partner

10/10

Exceptional

02 Feb 2022

Andres

Bolontiku is one of the best hotels I’ve ever stayed in, the service, the amenities, the room everything is incredible. Make your trip worth it and stay with them, Osman is very hardworking and friendly, anything you need the whole team will go above and beyond for you.

Leisure Partner

10/10

Exceptional

01 Feb 2022

John

Great location to feel immersed in the jungle surrounding you, Great Lake views from most of the rooms, friendly staff, great food, a bit overpriced in terms of breakfast, lunch and dinner, especially since you don't have any other option to eat outside of the property, but overall a great VIP getaway destination.

Leisure Family

10/10

Exceptional

30 Dec 2021

Marc

Awesome place to stay

Leisure Family

10/10

Exceptional

26 Dec 2021

Sergio

Overall, I had an amazing experience at Bolontiku. The staff was incredibly helpful, and the amenities were great. The room was wonderful, clean, and perfect to celebrate a birthday weekend. The location is a plus! Beautiful property.

Leisure Family

10/10

Exceptional

24 Feb 2020

Julien

Amazing hotel ! Great small apart with view on the lake

A must if you have one night before or after Tikal

Friends_and_family Family

10/10

Exceptional

24 Feb 2020

Sharon

This property sits along a beautiful view if the lake. Property is beautiful. Staff are very friendly and very helpful.

Leisure Family

6/10

Pleasant

22 Feb 2020

G

Not a Five Service, Maybe a Three

Structure is new and in good condition, however we experienced some issues with service: first airport pick-up did not turn up on time, despite the premium paid over the cost of transport charged by locals; secondly our pack breakfast for our sunrise trip to Tikal was never delivered so we ended up having nothing to eat there; thirdly, when we pointed out to reception staff that we had not received the pack breakfast they did not apologise and blamed us for leaving too early when in fact we left late waiting for the breakfast. Finally, although restaurant staff were polite and pleasant, restaurant food was bland and uninspiring and beer selection provided was disappointing and inadequate.

Partner

8/10

Excellent

20 Jan 2020

Verified traveler

Beautiful hotel; food quality was not the best and over-priced.

Leisure Partner

10/10

Exceptional

11 Dec 2019

Robert

Stunning scenery and the location was very convenient

Leisure Friends

10/10

Exceptional

14 Nov 2019

Verified traveler

The property was beautiful. The staff was so friendly and accommodating. They couldn't do enough for you. Our room was fantastic. Clean, spacious, and a nice view.

Business_and_leisure Family

10/10

Exceptional

20 Aug 2019

Verified traveler

Great place to stay before a trip to Tikal

Great hotel! We stayed with our 2 year old and 5 year old so we could be close to Tikal without being in the park. The property is gorgeous, the staff was all extremely helpful and friendly. The kids loved the pool and boat rides. The manager went above and beyond to make sure we were taken care of. The value was outstanding, and we would definitely stay here again.

Family

10/10

Exceptional

12 Aug 2019

Melissa

Amazing hotel

The hotel is truly a paradise. It's located in a very private area, perfect for a weekend of fun and relax. The staff is very friendly, and they were very attentive to our needs. The rooms are beautiful and have great views of the lake. The only thing that wasn't perfect was the food. They really have an opportunity to improve it and make the whole experience perfect. On the upside, breakfast was good and the coffee is great, but the snacks, lunch and dinner menu is very limited and the food is not that great. Also, they don't have a kids menu, eventhough the hotel is kid friendly. I have to say that the staff was great; they noticed we weren't happy with the food we ordered and did their best to please us. Overall, the hotel is almost perfect and highly recommended for an amazing vacation!

Family

10/10

Exceptional

11 Aug 2019

Bradley

Service was top notch. Rooms and bathrooms were very spacious. Food was really good. The pool was too warm in my opinion, especially since the lake is warm as well. They let us chill for a couple hours after checkout as we were in no hurry to leave.

Leisure Family

10/10

Exceptional

30 Jul 2019

Verified traveler

Best Hotel in Peten great Staff and Great property Mr Salvador Guerra was an excellent host!!! our next trip to Peten will be for sure to Bolontiku!!!

Leisure Family_with_children

10/10

Exceptional

29 Jul 2019

Verified traveler

Nice place, clean beautiful, nice staff, I will be back

Friends_and_family Family

8/10

Excellent

15 Jul 2019

Verified traveler

Great property. Carefull if going by car, we were lucky driving a jeep. Excelente service. Room a little tight with the extra bed, but called us that the room rented with two queen beds were already taken. No lake view really, trees blocked the view. Food a little price for what it was. In general we likes the place and recomend it.

Leisure Family

10/10

Exceptional

25 Jun 2019

Verified traveler

The food was too expensive and it wasn’t that good

Leisure Family

10/10

Exceptional

20 Jun 2019

Verified traveler

Excellent service, unique design (integrates well and build on the beautiful setting). Property is well kept

Leisure Family

10/10

Exceptional

08 Jun 2019

Verified traveler

The hotel is extremely beautiful and the staff was super nice. But be aware that the food is very expensive. It ranges from Q95 to Q200.

Leisure Family

8/10

Excellent

26 May 2019

Verified traveler

The Hotel is very nice and we had a room and balcony overlooking the sea. The transfer came directly when we called. Unfortunately there was a party group that night at the pool...

Leisure Partner

10/10

Exceptional

16 May 2019

Verified traveler

This was an amazing place. We spoke no spanish and had no problem driving from Belize to Flores. I would recommend this to everyone. I can not express the beauty of this resort and its keeping to the Mayan culture. WE LOVED THIS PLACE.

Leisure Friends

10/10

Exceptional

26 Apr 2019

AnaLoepz

Everything is perfect, beautiful place, wish can stay longer

Friends_and_family Family

10/10

Exceptional

10 Apr 2019

Gregory

The resort itself was extremely well-cared for and well-managed by Rosa and the concierges, José and Ivan, who all spoke fine English. It was sometimes difficult to communicate with the wait-staff and others, who had no English, but we were in Guatemala after all! The rooms were ne plus ultra, beyond compare. Roomy with luxurious stone tiling throughout the bathroom, including the shower. Amidst the splendour, colourful toucans and a few howler monkeys come visiting. (We were called by the front desk to alert me about a howler right outside our door.) The food is gourmet and the location is nirvana. This resort should be a vacation goal in itself. The secret is out!

Leisure Partner

8/10

Excellent

25 Feb 2019

Verified traveler

Amazing hotel which with a few tweaks could easily be on a best boutique hotels in the world lists.
Likes: Beautiful high quality amenities and grounds; Excellent standard of cleanliness; Great accommodation with fantastic hot showers; Brilliant free kayaks and paddle boards; Great access to bungalow via golf carts; Lovely freshly made flower arrangements straight from the gardens
This should have been an amazing 6 night stay. However, each day there was always a little niggle.
Dislikes: 3 scheduled boat crossings per day: 7.00, 1.00 & 5.00 returning half hour later. Any deviation you make to this comes at a charge, no flexibility on cost if you share with others, also the times set by the hotel are inconsistent and seem to change to fit in with what suits them best.
Breakfast, generally consists of cookie, fruit, toast and cake, peanut brittle. Sometimes huge amount of fruit, sometimes next to no fruit, biscuits some days, others not.
Lunch, sometimes snack menu, sometimes not?
Food poor, the menu was very limited and expensive However, having decided to eat on the mainland, we found the food in all restaurants of a poor quality.
Trips - very expensive, booked one of the same trips on the mainland and paid less for 3 than the hotel charged for one.
I could go on but running out of characters. In summary the food needs bringing up to a 5 star standard, bar & food staff need better training, service slow. If management reacted to comments could be outstanding.

Leisure Family

10/10

Exceptional

31 Jan 2019

Verified traveler

The staff was so pleasant and made our stay very easy They had breakfast for us early to accommodate our tour and our early flight out.

10/10

Exceptional

16 Jan 2019

Verified traveler

We had an amazing time enjoying the kayaks, paddle boats, and beautiful grounds. Everyone was so welcoming and helpful. Everywhere you look there are breathtakingly gorgeous views of the Lake and jungle. Six stars!

Leisure Family_with_children

6/10

Pleasant

14 Jan 2019

Verified traveler

Luxury experience, but overpriced

Good bit of complication to the bill, taking some from one card and some from another card. Also included a bottle of wine which we believed was courtesy. There was not always an englsih speaker present which made paying the bill very complicated. Incredibly clean and very polite staff

Partner

10/10

Exceptional

29 Dec 2018

Jessica

Very quiet, nice and calm.
The view from the lake is wonderful and the gardens amazing.

Leisure

10/10

Exceptional

28 Dec 2018

Verified traveler

Nice hotel, nice room and wonderful place to rest outside of the city

Leisure Family

4/10

Poor

27 Dec 2018

Verified traveler

Cold water, stove didn't work, no blankets, very noisy all night,
had to hunt down someone to open for us

Leisure Family

10/10

Exceptional

19 Dec 2018

Verified traveler

Location, clean and the personal are so great, wonderfull experience!!!!

Leisure Family

10/10

Exceptional

17 Dec 2018

Jason

Excelente customer service since the miment I booked the hotel until we checked out they know how to treat their customers. The rooms have an amazing view towards the lake and everything is just perfect. I will definitely keep staying at this hotel in the future

Leisure Partner

10/10

Exceptional

13 Dec 2018

Verified traveler

Beautiful hotel in a secluded area. Main access is with a boat shuttle provided by the hotel

10/10

Exceptional

05 Dec 2018

Verified traveler

Lovely secluded hotel nestled in the jungle where you can listen to all the jungle sounds. Great food though at higher prices due to the location and upscale accommodations and service. Only access to other restaurants are via the complimentary 15 min boat ride. Free use of kayaks and paddle rider. Definitely worth the splurge!

10/10

Exceptional

17 Nov 2018

Higher

Beautiful hotel, excellent staff, totally recommended.

Leisure Partner

10/10

Exceptional

16 Nov 2018

tom

Beautiful hotel-friendly staff-super clean- arranged trip to Tikal for me, great time everthing went smoothly-awesome shower in bathroom-will be back next year

10/10

Exceptional

15 Nov 2018

Natasha

Peaceful

Really peaceful. Beautiful bathrooms, comfortable rooms. Nice pool, kayak and paddle boat for the lake. Highly recommend!

Friends

10/10

Exceptional

25 Oct 2018

Gordon

We were greeted at the jetty with wet towels and complimentary drinks before being taken to our room. The room was superb and the bathroom featured the best shower I have ever experienced with views over the lake. Complimentary kayaks, paddle boards and pedalo are available on the lake which was actually a degree or two above that of the beautiful cooling (but not cold) swimming pool. Nothing to fault at this wonderful hotel.

10/10

Exceptional

24 Oct 2018

John

Beautiful secluded lakefront property with exceptional staff. Accessible only by hotel boat shuttle. A great base for exploring Tikal.

10/10

Exceptional

13 Oct 2018

Brandon

Great stay

The stay was amazing. The staff went the extra mile and views are incredible.

Family

10/10

Exceptional

08 Oct 2018

Gerry

Quiet!! No car horns, no airplanes, no motorcycles, just quiet. Still a place on earth for silence.

The staff were very kind and attentive. Allowed Maya ceremony onsite -- much appreciated.

This is a beautiful setting. A little out of the way from the city, the rewards for your short journey will be rewarded. Best hotel setting I've been to in years.

6/10

Pleasant

09 Sep 2018

Verified traveler

Nice hotel, nice location. But it was a surprise that you have to pay $25 dollar if you want to take a boat to go to Flores. In the website they don’t provide that information.

10/10

Exceptional

03 Sep 2018

Verified traveler

Excellent service and attention. Amazing place. Wouldn't change anything.
We decided to rent a car to move around Peten, but we realized to late that we were missing a cooler (warm and humid weather) so I asked the hotel if by any chance they could help us with that. The next morning that we were going out, they had a cooler filled with ice by our rental car, for us to take in our roadtrip. They also gave us towels since we were going swimming to a river 3 hours away.
Later that night we wanted to play some music by the pool, but we didnt had speakers, so I asked the front desk and they manage to get us some speakers for us to play our music.
Everything we needed to make our stay better, they managed to provide it, no matter what. Great service.

10/10

Exceptional

03 Sep 2018

Jonathan

Bolontiku is a beautiful property on the western side of Lake Peten itza, in an area that is less populated than others. The facilities themselves are impressive - clean, comfortable, and made to blend into the natural landscape rather than being an eye sore. I stayed in a Mirador suite and loved having a balcony that opened onto a forest, with the lake below. Staff were friendly and attentive, and very accomodating with room service and boat transfers to Flores. My only recommendation would be to consider a more diverse snack menu in the restaurant. All food options tend to be a bit on the heavy side - would be nice to have a few salad options, carpaccio, etc. Thanks for a wonderful stay!

10/10

Exceptional

01 Sep 2018

victor

Perfect place in Peten!

It was a really amazing place. The food was really something special. My only complain was the lack of information from the personnel at the reception about the use of ferry, they should inform each guest about their amenities.

Family

10/10

Exceptional

27 Aug 2018

Daniella

Beautiful hotel by the lake. The rooms are big with modern and comfortable furniture, very well kept. The best asset is the bathroom! Beautiful, large and the best shower I have ever taken. The facilities in the hotel are lovely, great pool and lounge areas. The food was very good, especially breakfast, which was very generous and included in the price. The hotel staff could not be kinder and willing to help. They accommodated all transportation and tour visits. All was perfect! I will definitely coma back and I highly recommend it.

10/10

Exceptional

20 Aug 2018

Chris

is a really relaxing place, the view is excellent.
love this hotel we will go aging next year.

8/10

Excellent

18 Aug 2018

Jarms

Stunning location, good food etc. Just beware that once you get there, you're pretty much stuck at the hotel. Only way to/from the hotel is via water taxi.

10/10

Exceptional

28 Jul 2018

Juan

The best VIP treatment by far.
I have traveled some and have received Expedia VIP benefits but this hotel goes above and beyond.
Thank you for making our stay a Memorable one.
This property is truly PARADISE.

2/10

Poor

24 Jul 2018

Verified traveler

STAY AWAY from this IMMINENT DANGER

Poor end of an otherwise great experience. The place is very beautiful but they are not ready to operate, much less to deal with eventualities. They transport you throught the hotel using golf carts that are clearly not designed for the steep cobbled streets that have a bit of normal mold from the jungle. In our case we suffered a terrible accident by the irresponsible person of reception Guadalupe who not only didn't report the incident but lied about it. She turned the golfcart over and and got us severly hurt. The hotel did not send us a doctor, it did not support us at all and they even charged us for the transportation to the airport GTQ 120.00. It's been 3 weeks and we have no news from the hotel, they don't answer the phone or emails. Save yourself the bad taste of mouth and don't ruin your vacations, better stay in a professional well prepared hotel that knows what they're doing