Name: Hotel Casazul
Address: Calle La Union, Ciudad De Las Flores, Peten, 17001, GT

8/10

Excellent

12 Jun 2026

Luis

El hotel es muy bonito, el personal es extraordinario son muy atentos y amables, tiene bonita vista. Solo que por regulación de la isla el transporte te deja en el ingreso y si llevas maletas toca caminar gran parte cargando el equipaje

Friends

10/10

Exceptional

06 Jun 2026

Mark

What a nice find on Flores. Great location and balcony views of the lake.

Partner

6/10

Pleasant

06 May 2026

Jacqueline

When this property advertise airport transport that is rubbish in our experience. We messaged them a week before and they asked for our flight details (sounded promising) then 'crickets', nada, despite 2 follow up messages, & a third as we were leaving GC airport. We get to the Flores Airport - nothing! So pay for shuttle to Flores Island and tuk tuk to hotel .. lady at the desk is on the phone to the shuttle guy at the airport as we walk in .. 'oh here you are' she says. No apology, nada!

Partner

10/10

Exceptional

25 Apr 2026

Raphael

What a beautiful little hotel! Comfortable beds, a great view from our balcony and an even better view from the top floor terrace. Air conditioning was very welcome. I especially appreciated Rudy Gonzalez’s friendliness. We got a refreshing cold towel when we arrived and he helped us book a fine tour to Tikal the next day.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Eric

Excelente ubicación, dormitorio amplio, buena limpieza. El trato del personal fue excepcional, en especial por parte de Rudy Guzman (recepción).

Family

8/10

Excellent

16 Mar 2026

michelle

Lovely view from the roof terrace for sunset.
Helpful staff
Great location

10/10

Exceptional

13 Mar 2026

michelle

Comfortable room, plenty of hot water and great views of sunset from the roof terrace. Some street noise so earplugs needed if you need an early night before a trip to Tikal!

Partner

10/10

Exceptional

09 Mar 2026

Colette

Day staff was very helpful. Nice having coffee available in the lobby in tbe mornings. When we had early morning pick-ups the night staff would make the coffee earlier so we could get some. Excellent location. And our balcony overlooking tbe lake was a gem. The room cleaning person made a different towel animal on our beds every day. So sweet.

6/10

Pleasant

28 Feb 2026

Nancy

Check in was smooth, staff are friendly. However the room I had booked, with private balcony was 'occupied'. I did not appreciate that.

10/10

Exceptional

27 Feb 2026

Ben

The balcony was very nice. Fridge was also a plus

6/10

Pleasant

01 Feb 2026

Arvind

Very noisy because the room was facing the street and people were having a party outside.

10/10

Exceptional

29 Jan 2026

Ahmed

Clean room with nice balcony and courteous staff

Leisure Self

8/10

Excellent

06 Jan 2026

Arvind

Room was nice. Front office great. The room was facing the road and extremely noisy. People had a road party outside our room all night long. That needs to be stopped.

10/10

Exceptional

27 Dec 2025

Hadrian

Clean room, helpful staff

Friends_and_family Family

8/10

Excellent

04 Dec 2025

Andrea

Staff was wonderful, coffee early in the morning delicious, clean rooms, good bathrooms but the shower is very slippery, view and decks were awesome

Friends_and_family Friends

10/10

Exceptional

26 Nov 2025

Giancarlo

Love Casazul. The room was spacious, clean, with a awesome view to the lake with a balcony that was great to see the sunset with a book in your hands. Awesome stay!

Leisure Self

8/10

Excellent

08 Nov 2025

Arlo

Staff

Partner

6/10

Pleasant

05 Nov 2025

Arlo

Good room. Thank you. Good view and fresh breezes. No warm water. WiFi did not work. Adults working in hotel were good. Younger boy doing check in was inexperienced and said little.

Partner

10/10

Exceptional

24 Oct 2025

Sisay

Wonderful customer service with good English speaking front desk manager.

Leisure Self

10/10

Exceptional

11 Oct 2025

Moises

Rudy was super helpful and kind. Made the check in experience a breeze! He also stepped out to show me parking! Would definitely stay here again

8/10

Excellent

31 Aug 2025

Nestor

Bien

10/10

Exceptional

06 Jun 2025

Teresa

We loved our stay. The view from the balcony. Free instant coffee and tea and drinking water dispenser. The staff was amazing, so helpful and caring.

10/10

Exceptional

18 May 2025

Hector

Gran hotel

8/10

Excellent

24 Mar 2025

Lindsey

The location is good (on the island) and the staff were friendly. The free coffee and bread rolls was nice, in the absence of breakfast being available.
The room was a bit dark, as the advertised balcony isn't really a balcony but a small enclosed room attached to the room. The terrace is nice but there is no bar service (although the minibar is well priced).
The staff were friendly but not very forthcoming with information unless asked. For example, I only found out about the swimming pool (at a nearby hotel), wifi, terrace and coffee because I either asked or looked for it.
The hotel is clean and the bed was comfortable. The shower was hot and had good water pressure.

Self

10/10

Exceptional

16 Mar 2025

Keith

This was a great value on the water! Clean, safe, AC, great views to the water, bed was nice. It’s a little dated, but clean and everything is close. But be prepared, like all hotels in Flores you have to search for parking. There must have been 20 restaurants within 200 yards walk.

Leisure Family

10/10

Exceptional

05 Mar 2025

Stephen

Cozy spot in Flores. Great views of the lake. Receptionists very friendly and allowed me to store my luggage after checkout. WiFi did not work very well so relied on my phone’s data.

Leisure Self

10/10

Exceptional

26 Feb 2025

Fabio A

The location, the staff very helpful and corteus.

Leisure

10/10

Exceptional

11 Dec 2024

Sophie

Great hotel. Showers are really powerful and the room was really clean. Part of the terrace was being repainted but nonetheless the outlook was beautiful. We didn’t eat here so can’t comment on the food.

Leisure Partner

10/10

Exceptional

25 Jul 2024

Joanna

Beautiful decor. Friendly staff.

Leisure Friends

10/10

Exceptional

30 Jun 2024

Justin

Casazul was fantastic. Great views of the lake and sunset, lots of great dining options extremely close and great staff.

Partner

10/10

Exceptional

21 Jun 2024

Genevieve

I stayed in 2 different rooms at this property because I was there for a week. I loved my room with the balcony, the beds are comfortable and my view was so peaceful and great. The second room looked out onto the street whichI didn't like as much, but was only there for one night. There were not too many bugs, just some ants and small beetles in the room sometimes. I did have a gecko in my room one night, but he exited on his own and this is common in this area. The water was only hot one day, but it's ok because it is so hot in Flores, you'll be wanting a luke warm/cool shower. The staff is super friendly and helpful. I would stay here again.

Business_and_leisure Self

10/10

Exceptional

06 Jun 2024

Alicia

Great location, awesome veranda

Great place. Excellent location. All of the staff were friendly and helpful. The sunset view from the veranda was superb! The only drawback was the bed which was worn and sloping. Otherwise this place was pretty perfect.

Partner

10/10

Exceptional

06 May 2024

Juan

Casazul was just excellent!

8/10

Excellent

13 Mar 2024

Irma

I love the open sit are wiyh the beautiful lake view

Leisure Partner

8/10

Excellent

03 Feb 2024

Fernando

Todo muy bien, camas cómodas, limpieza, personal servicial y muy amable.
Lo único que veo negates que el check in a las 3pm lo siento un poco tarde para ese lugar turístico. Recomiendo este hotel

Leisure Self

10/10

Exceptional

02 Jun 2023

William David

At Casazul, we enjoyed the best view in Flores, and watched the sun set each evening from our large balcony, with an ice-cold Gallo in hand. Chonita was helpful in advising attractions, tours and transportation. We highly recommend Casazul.
William and Susan

Leisure Family

8/10

Excellent

04 May 2023

Maria

El baño tenía fuga, pero lo arreglaron al solicitarlo

Leisure Family

10/10

Exceptional

11 Apr 2023

EDGAR

Muy linda vista y buena ubicacion, le hace falta ascensor.

Leisure Partner

10/10

Exceptional

19 Sep 2022

Guillermo Heriberto

Lakeside view.

Leisure Partner

10/10

Exceptional

22 May 2022

Marcel

Extraordinary view and location

Self

8/10

Excellent

26 Mar 2022

rita

The staff was very helpful and kind. The location is close to everything.

Leisure Self

8/10

Excellent

16 Mar 2022

Genar

My favorite thing about this hotel was the location. It has a nice balcony with an amazing view of the lake.

My room had a strong smell of mold and the wifi signal was so weak that the internet was unusable while in the room.

Leisure Partner

10/10

Exceptional

27 Feb 2022

Doris

Location is perfect. Place is extremely clean. Staff was helpful and nice

Leisure Family

10/10

Exceptional

08 Feb 2022

William

I liked evrything

Business_and_leisure Self

10/10

Exceptional

21 Oct 2021

Julian

Clean, staff friendly.

Leisure Partner

10/10

Exceptional

12 Sep 2021

Luisa

Muy limpio y bonitas las instalaciones

Leisure Friends

8/10

Excellent

09 Jul 2021

Verified traveler

Decent hotel. Nice view. It has air conditioning which is a must in Flores. They need more fans in the lobby area. On a relatively quieter area of the street.

Leisure Self

10/10

Exceptional

05 Jul 2021

Verified traveler

Nice, comfortable hotel with a beautiful view of Lake Peten Itza.

Leisure Partner

10/10

Exceptional

02 Jul 2021

Verified traveler

Good locations, nice rooms and view. It is a good deal

Leisure Self

10/10

Exceptional

13 Jun 2021

Verified traveler

Me encantó Casazul.
Todo el equipo es muy amable y servicial.
La visa al lago es espectacular, la terraza también.
Lo recomiendo si estás buscando un lugar para descansar y pasarla relax.
Los huéspedes tienen autorización para usar las piscinas de otros dos hoteles por si quieren refrescarse.

Leisure Self

10/10

Exceptional

12 Apr 2021

Karine

Excellent, charming, amazing comfort!

FR⬇️
Big spacious room with a beautiful view, huge king size bed and the best shower I’ve had in forever! The hotel was very clean, the staff was very kind and helpful. There’s also a really beautiful and quiet terrace on the upper level. I would return anytime! Oh also, they have free filtered water for you to drink! Gracias!

Chambre spacieuse, très propre et hyper confortable avec une belle vue en boni. Immense lit et douche éléphant! Il y a aussi une superbe terrace tranquille à l’étage du haut. J’ai vraiment adoré mon séjour et les employés aimables. Eau filtrée à boire, café, the etc. J’y retournerais n’importe quand!

Self

8/10

Excellent

16 Feb 2021

Verified traveler

Wonderful 3rd floor veranda. Are you going to tell me what to say or are you interested in my input? We reserved king and got standard

Business_and_leisure Family

8/10

Excellent

27 Jan 2020

Noora

Beautiful balcony to watch the sunset on. Great location!

Friends_and_family Friends

10/10

Exceptional

11 Dec 2019

Verified traveler

The balcony on 3rd floor over looking lake was gorgeous for watching the sunset! Very close to great restaurants! Wonderful staff!

Leisure Friends

8/10

Excellent

12 Oct 2019

Verified traveler

Great views and quite location. My comment was that mattress was in bad shape.

Friends_and_family Friends

10/10

Exceptional

10 Aug 2019

Verified traveler

This hotel is very clean, updated and modern! It is in a good location and has lovely balconies.

Leisure

10/10

Exceptional

01 Aug 2019

Verified traveler

Low cost, nice place low cost nice place low cost nice place low cost nice place

Leisure Family

8/10

Excellent

21 Jul 2019

Verified traveler

The staff at Hotel Casazul is extremely nice and welcoming.

The hotel is not big but has a nice view of the lake, especially at sunset. The only unfortunate thing is that there are electrical/telephone wires right in the middle of your view.

The island of Flores is small and the hotel is conveniently located near a lot of good restaurants. Most are within 5-10 minutes walking.

The bed is somewhat uncomfortable, but the hotel had a decent shower with hot water. There is also a refrigerator if you need to store food/snacks. They have air conditioning as well, which is a plus because it gets hot and humid on Flores.

I would probably stay again at Casazul. It's not quite as beautiful as the photos, but it offers a good option for travelers who want to stay on the island of Flores.

Leisure Partner

8/10

Excellent

17 Jul 2019

Verified traveler

In spite of not serving breakfast it is a very good hotel. Very good staff and a beautiful terrace with a fantastic lake view

Leisure Family

4/10

Poor

01 Jul 2019

Verified traveler

The hotel appeared to be run down and not what we were expecting. I made sure to book rooms at hotels that had a pool,restaurant and parking. This hotel had none of these. Their solution was that we could change into our bathing suits and walk a couple blocks to another hotel of theirs that did have a pool. Then walk back, change and walk back down to go eat. Obviously not logical. We asked to transfer our rooms to their other hotel which they were able to do with us of course paying the difference in rates. The hotel we actually stayed was great! Completely night and day! I would not stay at Hotel Casaazul but I would in a heartbeat stay at their hotel in Santa Elena (literally just on the mainland part of the lake, still had lake views)

Leisure Family

2/10

Poor

21 Apr 2019

Verified traveler

Great hotel pictures but terrible experience

We went for 3 nights to Peten, we wanted to stayed in this hotel all the nights but it was almost completely booked, so we only get the \"chance\" to stay for one night. Luckily. The hotel is very well located, the terrace view its beautiful and we felt safe. The staff was terrible, but there a was a woman who was the worst. We reported a problem with the AC because it started dropping water, and she started yelling at me that it was our fault because the control was under 20 degrees and she turn off the AC for one hour and she took the control with her. I asked her to return the control because we were about to leave and when you are using a hair dryer with the Flores temperature, you need the AC. Nobody told us that we should keep the AC above 21 degrees. When we came back, the room was obviously very hot, it took almost half an hour to freshen up. When we were getting ready to sleep, the most disgusting thing happened... a cockroach appeared in the bathroom. I couldn't sleep. And even if I could the ring would have waken me up several times. We stayed in the first floor and there was people getting into the hotel, and the bell ringed ridiculously loud. Impossible to rest and have a good time with all this inconvenients.

Partner

10/10

Exceptional

09 Apr 2019

Adriana

Great spot in Flores.

We choose this place based on location and seemingly cleanliness on pictures. I’m happy to report that this is correct. Although the place is a little more than the average of the area, it’s well worth it. My itinerary was not quite set when I arrived, but ended up making an additional two reservations here.
The staff was very friendly and helpful. They held our luggage for a few days while went did a hike out to El Mirador.
They have bread and coffee in the morning for free and free cold and hot water throughout the day.
There is a really good restaurant called big fish about three houses down that has great garlic shrimp.
Pleanty of hot water and air conditioning. Would stay here again.
Also, I stayed in a twin bed room, but they are not twin beds, more like a full or queen size and two beds.

Partner

8/10

Excellent

06 Apr 2019

Verified traveler

Good location. Simple but very clean, cozy and comfortable. Very nice helpful staff

Leisure Family

10/10

Exceptional

02 Apr 2019

Verified traveler

Great location, super clean, nice and helpful staff. We enjoyed our stay.

Friends_and_family Family

8/10

Excellent

20 Mar 2019

Verified traveler

The view from the third floor deck is great. We arrived early and could check in at noon as soon as our room was cleaned. Great restaurant next door.

Leisure Partner

10/10

Exceptional

26 Feb 2019

Verified traveler

Way above our expectations!

Very spacious room and modern bathroom, we were very positively surprised with the hotel. Our bedroom faced the street, not the lake, but the rooftop terrace has a great view of the sunset. Very friendly staff.

Partner

10/10

Exceptional

02 Feb 2019

Jose

Great hotel

This hotel was great! I'm definitely going back when I visit flores again!

Partner

8/10

Excellent

27 Jan 2019

Brenda

Clean and convenient.

Almost next door to the best restaurant on the island. Upgraded windows so rooms are quite quiet. Great covered veranda overlooking the lake with wonderful sunsets. Instant coffee available in lobby and occasional pastries in the mornings.

Friends

8/10

Excellent

18 Jan 2019

Verified traveler

Very clean, nice new furnishings. Antenna not cable, but didn't bother me too much, don't watch tv much.

Friends_and_family Family

10/10

Exceptional

24 Nov 2018

Omar

Beautiful hotel, room comfortable and clean, very good service, amazing view of the lake and very good location. It was a short stay but I really enjoyed it.

8/10

Excellent

14 Nov 2018

Brenda

Updated hotel with great views

This hotel has updated rooms with new windows and comfortable beds and is very clean. Unlike some Flores hotels there was plenty of hot water! The road in front if the hotel (lakeside) is flooded so no traffic and very peaceful sitting on the deck to wstch activity on the lake and sunsets. Conveniently locsted next door to the best restaurant in Flores - Casa d'Enrico!

Friends

10/10

Exceptional

21 Oct 2018

Dee

Flores was just a quick stop for me and my husband on our way from Guatemala City to Belize and Casa Azul was a perfect choice. Close walking distance to tons of great restaurants and little shops, super clean and the staff were very helpful and kind. Will definitely stay again on our next trip through the area.

Partner

10/10

Exceptional

28 May 2018

Joltin

Wonderful stay!

Room was newly renovated with all the amenities we could ask for including a very comfortable king bed, efficient AC, rain shower, refrigerator, hair dryer, even our own balcony with fantastic view of Peten Itza! The hotel is within walking distance to many restaurants and bars too! We couldn't have asked for a better hotel!

8/10

Excellent

21 Apr 2018

Verified traveler

Charming, very good location

It is charming hotel, and the staff were all very nice, but the building itself is outdated. The room was very spacious and A/C (quiet) and worked well. The hotel is undergoing some remodeling so I am looking forward to return and see what they do. I hope the price won't go up as I thought it was very reasonable. They don't have a pool but can use one at Casona del Isla and there are so many good restaurant around.

Family

8/10

Excellent

24 Mar 2018

Dean

Good location.

Only stayed one night. Room faced the river which was nice and the view was perfect for the sunset.

6/10

Pleasant

05 Feb 2018

Johnny

You get what you pay for.

The hotel is not by all means terrible, I had a really pleasant stay in there, the room was clean and the view was beautiful; however, the place is really old, so if you are looking for modern commodity this is not for you.

One complain I do have is that the food and room service is really expensive, but this place is next to 4 restaurants with accesible prices, a mini market and a laundry, so you really only need the hotel as a place to sleep.

Score: 3.5/5

8/10

Excellent

23 Dec 2017

John

3 nights at Casazul

Great location. Helpful staff. Beautiful view from 3rd floor balcony. Room could use a fresh coat of paint. Coffee and drinking water in lobby was nice.

Partner

6/10

Pleasant

19 Nov 2017

Tom

Got in late and left early.

So limited experience. Staff nice and helpful. The place could use a paint job, in the rooms especially. Balcony with view of the lake was great. Stocked fridge. Best shower in Latin America. Good hot water and pressure.

8/10

Excellent

26 Aug 2017

Rico

Beautiful lake view.

Casazul has beautiful views of the lake. It is close to several restaurants and yet it is quiet.

6/10

Pleasant

27 Jun 2017

Claudia

TOO MANY STAIRS

Our room was on the third floor, we had to carry our own luggage all the way to to the third floor. The bathroom was tiny. On my reservation it said breakfast was included, it was not.

Family

10/10

Exceptional

01 May 2017

Verified traveler

Great Location

Great hotel in a great location. Helpful staff and great views of the lake.

2/10

Poor

27 Apr 2017

Verified traveler

They made me mad.

When we were bumped from our flight, they wouldn't give us refund! We had the airline call immediately, we went to the hotel to try to resolve it 2 days later, we emailed numerous times, all to no avail. I even had a letter from the airline explaining that it wasn't our fault! I'm sure it is a nice hotel, but their policies suck!

8/10

Excellent

24 Feb 2017

Verified traveler

Perfect situation, lake front, wonderful view, you can swim in the lake after 2 minutes walking, air conditioned very appreciated!

8/10

Excellent

29 Nov 2016

K

Great view of the lake

The hotel was right on the lake and everything you need was in walking distance.

8/10

Excellent

14 Nov 2016

Elizabeth

Pretty spot

Pretty island, but rI g road to our hotel was flooded after 3 years of heavy rain. Finally found someone to lead us thru back street. We had the option of parking our rental car on the mainland, but we're told it was safe in front of the hotel. Got sideswipe at 11:30 pm. Wish we' d parked on the mainland and taken a TukTuk back. Also, we were up 3 flights of stairs. Great view, but my 66 year old knees weren't happy. Nice hotel, though.

Family

10/10

Exceptional

13 Oct 2016

Vanessa

Loved the terrace and the view

My room was off the top terrace. It had a great view, was clean and had everything I needed. There was hot water in the shower only but that was fine.

I only stayed one night. I walked to dinner at a spot recommended by the hotel staff - it was great.

The phone didn't work in the morning when I needed a cab but we just hailed one of many tuktuks that were driving by.

10/10

Exceptional

23 Jun 2016

Raf

Nice hotel with good location

The room was nice and clean. Nice view from the terrace. The AC worked well.

Family

10/10

Exceptional

03 Apr 2016

Tim & Peggy B.

Perfect choice

We loved this hotel for many reasons. Location, views, service, comfort and helpfulness. We felt at home. The balcony was a great place to relax and watch all the activity on Lake Peten Itza. Lots of restaurants nearby at all prices.

8/10

Excellent

03 Apr 2016

nice hotel

Nice hotel, centric location, a/c in rooms, clean

Good experience. Nice staff, good location, clean rooms. I would recommend staying there

8/10

Excellent

06 Mar 2016

Babak

Great for location and price.

Stayed in two different rooms for one night each. The first room had a lake view balcony and was generally really nice except for a couple of ants in the room. Other than that, it was great for the price. Second room had an interior view and was in good condition with no cleanliness or bug issues.

I'd like to think that the bugs were because of the environment and lake view.

Staff didn't speak any English but that caused no problems for me.

8/10

Excellent

08 Jan 2016

GH

A good pick

Good location, nice, clean, well presented small hotel. Friendly and helpful staff.

10/10

Exceptional

11 Dec 2015

Thomas

Quiet gem in Flores.

Super quiet hotel in Flores with lovely views off of the balcony. It's a pretty hotel. Our shower's hot water wasn't stable, and neither was the Wi-Fi, but everything else was wonderful. The staff was incredibly nice. The room was very clean and spacious. If you want a comfortable, quiet stay while in Flores, this is perfect.

Partner

6/10

Pleasant

19 Oct 2015

Iona

Adequate hotel in good location

The hotel was fine. Overall it seemed a little run down but the staff were very helpful and friendly. It is also near many restaurants.

10/10

Exceptional

29 Jun 2015

Robert

Great place to stay in Flores.

I was actually sent down the street to their sister hotel - Hotel Casona del Lago - with no change in rates. Although the single room was small, as expected, the air conditioning worked well and the swimming pool was a welcome relief after a day in the tropical environment.

8/10

Excellent

24 Jun 2015

caroline

Lovely stay in Flores

We were thrilled to get a third floor room off the beautiful terrace overlooking the lake. It was such a lovely spot to enjoy the peaceful views of the lake and the evening breeze.

The staff are very friendly an helpful, and the hotel is accessed through a locked gate of sorts where they buzz you in, so it's also quite safe.

The building is beautiful and the rooms are comfortable, well appointed, with A/C and nice soaps and artisan shampoos :) They also made the cutest towel elephant I've ever seen.

Free wifi for guests and they handle outgoing post and can arrange for taxis if needed.

Just a short walk to the night food market on the malecon.

8/10

Excellent

13 Mar 2015

DAVID

Great place in Flores

Great location in Flores. Friendly staff - only Spanish speaking. Ask for a room on the third floor overlooking the lake. There is a large deck that sometimes you have to share with others in the hotel, but a beautiful place to start the day. There are a few minor quirks but they add to the charm. Definite value for money.

Partner

10/10

Exceptional

04 Feb 2015

David

Casazul is a special hotel

Great large room with large third floor veranda overlooking the lake for guests to relax. Highly recommended.

Family

6/10

Pleasant

10 Jan 2015

S.E.

Great View and staff

Surely my daughter and I had the best room, 3rd floor, over looking the lake! Just gorgeous views!! Only problem was with internet and they tried very hard to resolve in the night, but next morning was working well. So probably not really the fault of hotel. We drove and there IS a problem on the entire island of Flores to park, but if you are coming in on public transport no problem.. Chonita, is just a warm reception and of course a wealth of information.

8/10

Excellent

27 Dec 2014

Verified traveler

Wonderful view

Vert well situated.
If you ask ,like I did, the top rooms with views on the lake,then it is the best.
Thank you

8/10

Excellent

19 Dec 2014

Pierre

Wonderful

It was just wonderfull, the people here were great.......