Name: New Bath Hotel & Spa member Radisson Individuals
Address: New Bath Road, Matlock, DE4 3PX, GB

8/10

Excellent

18 Jul 2026

Fatos

There was no sun lounges so you have to lie down on the floor .
The pool wouldn’t be good if you have kids . You are only allowed to go up and down . All the lanes !!! Not even one lane in the massive swimming pool so you can swim and relax ! So, that part was disappointing :(

Partner

6/10

Pleasant

17 Jul 2026

Karl

Great location
Needs updating externally
Room damp smelling but clean
Staff great very helpful
Over priced a little

Partner

6/10

Pleasant

16 Jul 2026

Pamela

Disappointed.
Not worth the price.
Nostalgic visit and fell short of expectations.
Property felt sad and tired.
Lots of little niggles.’
Good breakfast!

Family_with_children

8/10

Excellent

12 Jul 2026

Shirley

Staff were all very friendly and welcoming. There was a glitch in the admin system which meant it thought I hadn't paid, paid again and then got to room, checked and went back to rectify and said it could take up to 6 days to refund. The room was boiling even though there was a fan in the room, they had no extra fans to help with the warmth which was nearly unbearable on day 1. The room was for 3 people but only set up for 2. You can see the effort they are putting into the hotel and they're doing a great job of it. Breakfast was lovely with lots of choices. We didn't know the facilities in the spa were not working and we're not told upon checking in however the weather was perfect for the lido thankfully which is a lovely asset. Would definitely return but take an extra fan if hot weather is expected.

Friends

6/10

Pleasant

10 Jul 2026

Jon

We arrive a little bit early but good news room was available.drove round the back of the building on your right was staff accommodation well what a sight that is Brocken window frames.windows that looked like they had never been cleaned , right eye sore.
luckily we wear not staying in them .our room was just past them basic but showers looked new .coffee and tea and water in room .
I have to wear a c -pap mask at night because I have sleep apnea.
There is no plug socket any were near the beds headboard so had to go to reception and ask for extension lead.witch was supplied.
The pool is very busy and one end (deep ) was green and had bits floating in it but it was a hot day so tried to stay in the shallow end which was a lot cleaner.free for guests or £10 an hour or day ticket £25.
note brought a can of coke and a glass of water (£6.00) not cheap.
Breakfast was very nice full English self service or cereal,toast,fruit,yogurt ,orange juice or apple juice,tea ,coffee.
The Staff were very pleasant. Overall alright for a one night stop over but accommodation definitely needs updating.

Partner

6/10

Pleasant

08 Jul 2026

Carole

No one on reception quite a few times, so had to wait on ringing a bell. Very small double bedroom adequate but with no room for a chair. Not enough staff to look after guests when dining. Management are aware of our complaints regarding our evening meal. Disappointed and not what we were expecting.

Friends_and_family Friends

2/10

Poor

02 Jul 2026

Robert

I would never recommend this place to anyone. The staff don’t return emails answer phones or return phone calls. Check-in ends at 9 PM and if you aren’t there you can’t get into your room. I’ve travelled the world and never in my life had such bad customer service. The Travelodge however has excellent staff clean rooms and comfortable beds. At nearly half the price is an exceptionally better value.

6/10

Pleasant

27 Jun 2026

Graham

It was very disappointing, we arrived midday and there was only one waiter in the bar trying to serve drinks for everyone in the bar, restaurant and around the outdoor pool. He was also taking orders for food and serving the food. He really was doing his best and could only keep apologising. To make things worse there was only one person in the kitchen!!
The hotel is poorly managed and desperately needs more staff in the bar and restaurant.
We were glad we didn’t stay there for dinner.
The rooms and amenities were all tiered and lacking investment. It’s a great shame because it could be a super hotel, ideally located near Matlock Bath

Family

4/10

Poor

22 Jun 2026

Chris

Website details & pictures; a different story to reality. Initial reception - given questionnaire with another guests details, spoke of our ‘standard room’ which I pointed out was incorrect - booked a superior room. MUCH whispering with a colleague and tapping of computer keyboard then told to wait whilst they sorted out a glitch with the system and issues with the superior room availability. Resolved by offering us an upgrade to a Junior Suite…’top of the range’ room. Joke…the website shows a lovely room including minibar, complimentary bathrobe and slippers, all beautifully presented. In reality; dirty windows, outside sills growing 2ft weeds, giving views of a variety of surrounding flat roofs, cables laying everywhere with walls and windows all in a very bad state of repair, desperate for redecoration. Badly stained carpets, ripped duvet cover, shower screen complete with black mould, very dirty and mouldy bath mat…to mention ‘the start’…not impressed.
Told, although we’d paid for half board, we have a limit of £25 each per person for the evening meal, any more will be charged to our room!
The hotel, once a magnificent building I’m sure, is now neglected, so, so sad to see it going ‘down the drain’ by the current management, clearly intent on simply making as much profit as possible and not investing in what is a beautiful old building with a glorious past.
Not convinced the room was an upgrade to junior suite and never any offers of a refund made. Not impressed.

Partner

8/10

Excellent

08 Jun 2026

Jenny

Staff were lovely. Breakfast was basic but edible. Pool looked great, but unfortunately it rained all week. We went to the spa which was nice but fairly basic- the hot tub was outside and would have benefited from handles to help getting in and out and the sun chairs were very low down so I couldn’t use them
The rooms in the main building were fine, decorated nicely. We spent 2 extra nights in the annexe which was poorly maintained on the outside- peeling paint on wood etc.. the rooms themselves were nice inside despite this. The building was beautiful and so were the grounds.
Overall we had a pleasant stay.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Sital

Look beyond carpets that need replacing & corridor decor in the rear of the hotel. Rooms were clean, bathrooms new, main entrance, reception & lounge were clean & renovated. Set in beautiful grounds, luscious greenery around excellent location, so close to Gulliver's Kingdom, very courteous & friendly staff, good enough selection for vegetarians at breakfast. As a family of 4, we loved it!

Friends_and_family Family

6/10

Pleasant

31 May 2026

Gabor

Very helpful staff and nice area but the hotel need a good TLC

10/10

Exceptional

27 May 2026

clare

We love visiting this unique hotel. Staff are always friendly and helpful.
The lido is spectacular. Our annexe room is spacious and has a lovely balcony overlooking the pool. The addition of a fridge in the room was very welcome.

Partner

6/10

Pleasant

26 May 2026

Nick

Rooms a little care worn, building exterior too could do with some attention. Pool was nice but no towels provided and drinks were not complementary. Staff friendly enough but t overall it seems this is a hotel that has seen better days.

Partner

10/10

Exceptional

25 May 2026

CATHERINE

When i stayed the pool was being cleaned which they do once a month which was useful to know.
The room i had was overlooking the pool which i found very relaxing
The bar area is lovely and cozy the restaurant is very well set out and bright with lots of windows to let in the natural light during the day.

Self

4/10

Poor

15 May 2026

Vanda

We booked a superior double room, which is in theaon building. It was very tatty and in need of painting and updating. Very dated with a lack of plugs near the bed, none near the dressing table to plug in the hairdryer. One usb port. Dirty window dressings. A really old, dirty and damaged devine base. Breakfast was ok at best, not much choice and the mini chocolate muffins were dry or stale. The coffee was absolutely dreadful. The hash browns were oily and also not crisp because they had sweated to death underneath a cover. Scrambled eggs were like rubber. On a plus note the staff were great and the grounds had an amazing swimming pool. It was some and done for us overall and a premier inn is better!

Partner

6/10

Pleasant

05 May 2026

Mrs D A

The room was clean evening meal was very good the breakfast could do with improvement maybe a coffee machine not filter coffee which was not very warm but the staff are very polite and very helpful

Partner

10/10

Exceptional

04 May 2026

Dean

Brilliant close to Matlock bath

Partner

10/10

Exceptional

03 May 2026

Stephen

Very friendly staff and good service. The highlight was using the Lido. The lifeguard on duty was exceptional, she answered all our queries and provided support for me and my wife. Would definitely recommend the hotel and we look forward to going again.

Partner

4/10

Poor

03 May 2026

Mark

Very tired hotel! Geo thermal pool is not geo thermal. Rooms are untidy and dirty. We had ‘willies’ drawn in to the bathroom mirror. Screws in the wall but paintings in the wardrobe. ?? Carpet was dirty and other guests rubbish still on the floor. Curtain rail was broken and hanging off the ceiling so curtain would not shut properly. Spa was very tatty. We were told on checkout that the hotel had only recently been purchased and was being renovated but that was not advertised.
If you are going for the pool prepare to be disappointed, also take a wetsuit and swim hat.
Also, if you are celiac, despite saying they will cater for you at breakfast it is not guaranteed and risk free. Anyone can use the ‘gluten free’ toaster.
The only positive was dinner which was good food and good service.
We would never book a Radisson hotel again! Very very disappointing!

Friends

10/10

Exceptional

02 May 2026

David

Sat in the garden area and had a pint it was quiet and relaxing, room was spotless and bar was clean and friendly. Took a dip in the pool which was surprisingly refreshing, staff all in all were very polite and very friendly. Only down side was when we booked in there was no real instruction because we was early we had to ask if we could use the bar and then find our way around to the pool area but all in all five stars and will be back

Partner

8/10

Excellent

30 Apr 2026

Linda

Hotel is rather tired, chairs in bedroom were all uncomfortable but it was lovely & quiet
Breakfast nothing special & overall it was very expensive for what it was, wouldn’t return

Partner

8/10

Excellent

23 Apr 2026

Louise

Hotel was lovely but breakfast was disappointing. Outdoor Lido excellent.

Friends_and_family Friends

4/10

Poor

21 Apr 2026

Kevin

Hotel is in dire need of modernisation! The furniture in the bedroom was filthy! If I had a chair as dirty as the one in my room it would have been in the skip!!! Breakfast items very poor quality.

Partner

2/10

Poor

21 Apr 2026

Shane

Not as advertised

Partner

6/10

Pleasant

12 Apr 2026

Ben

Our room was spacious but it was tired with the carpet and decor needing some updating, but believe this is work in progress throughout the hotel. The sofa bed was uncomfortable for our daughter.
Staff were welcoming and helpful.
Breakfast was fine, selection was good.
The outdoor pool is great, but for over 18’s so families beware. But it’s fantastic, a little chilly for me but great in a wetsuit.

Friends_and_family Family

6/10

Pleasant

10 Apr 2026

Lorna

Perfect stay for families with dogs. There were areas for us to sit together in the bar for an evening meal and in a dog friendly breakfast room. The rooms were average, tired but clean- great for travelling with dogs. Limited outdoor areas for taking dogs for comfort breaks but there plenty of walking areas in Matlock. Good base for the Peak District- we visited Dovedale and Bakewell. Venture further afield for evening meal in dog friendly pubs as the hotel food is a bit meh. Breakfast very basic but just right for our short stay. Didn’t try the pool as we had the dogs and teens (both not allowed). Didn’t try the spa either.

Friends_and_family Family

2/10

Poor

06 Apr 2026

Sarah

Hotel was full of big dogs, more kennel than hotel. Spa is only available at extra cost. Won’t stay again.

6/10

Pleasant

04 Apr 2026

Andrew

Breakfast was Ok
Coffee was poor from a thermos!

8/10

Excellent

18 Mar 2026

Chris

Easy parking , great location and amazing outdoor pool

Self

10/10

Exceptional

15 Mar 2026

Stephen

We had an enjoyable stay in this very pleasant hotel. We did not take advantage of the spa facilities but we're told by other guest that they were excellent.
The staff are all very welcoming and friendly.
We will definitely stay here again if in the area.

Partner

10/10

Exceptional

10 Mar 2026

CATHERINE

Once again i had a lovely time at the New Bath Hotel.
The staff are most welcoming and nothing is too much for them.
The food was amazing and came to my table hot and perfect.
The only downside is that there is no longer any bottled water in the rooms which i do miss and must remember to get some before i get to the hotel.
I also have seen quite a few dogs at the hotel which i have no problem with.

Self

6/10

Pleasant

07 Mar 2026

Simon

Nice and easy to find, greeted by friendly helpful staff, our room was ok just needs painting lots of marks around the walls, bathroom was clean. Downstairs around the bar was nice, served a good pint of Guinness.
We booked a treatment in the spa section of the hotel along with afternoon tea, very good price for what you get, wouldnt say its a spa you would be pleased to take a bunch of you to relax, hottub was ok, sauna and steam room are past their best, the one bonus is, if your brave you can take advantage of a swim in the famous matlock lido, that was an amazing experience , bloody cold but glad we had a go. I would probably stay there again as its in a great location as a base if you want to visit the peaks.

Partner

8/10

Excellent

03 Mar 2026

Joanne

Lovely location. Welcoming staff, comfortable beds, nice shower, nice food. Lovely pool if you like cold water swimming. Also pet friendly.

Family

10/10

Exceptional

25 Feb 2026

jason

The room was spotless and we had a great breakfast

Partner

8/10

Excellent

24 Feb 2026

Amelia

The staff were so friendly! Especially reception and those at the lifeguard hut

Partner

2/10

Poor

22 Feb 2026

Anna-Marie

Hotel building and facilities dirty. Pool was 'freezing' even though described as a thermal one - algae growing on the bottom, giving a lovely green colour. Doors broken, carpets dirty, spa charges £10pp for a garden hot tub. Bedding dirty and ripped with hairs stuck inside. Was given a duvet cover to put on myself. Mouldy bathroom and door. No food available outside of the hours of 5-8pm.

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Diane

A mixed stay of terrible room and lovely staff.
The hotel needs refurbishment but I don’t forgive uncleanliness and the sweaty smell an unclean carpet on arrival meant I requested a room change which was denied due to capacity that I later found out was a ie which was a huge disappointment. If I can still book online on various websites that means your hotel does have accommodation available and thy could have changed my room! Not good at all.

However the staff are lovely and smiley and went out of their way to be nice to me for my whole stay which o really appreciated.

I wish the management looked at the cleaning and perhaps updating the carpets it would make a huge difference. Some hairdryers in the room would also be welcome.

6/10

Pleasant

22 Feb 2026

john

No room cleaning during stay.
Hotel is tired and needs investment.
Outside there are abandoned buildings with mattresses piling up on on full view.
Breakfast is very ordinary not even a coffee machine.
Surprised this is allowed to carry the Radisson badge, seems like it needs new management

10/10

Exceptional

21 Feb 2026

clare

The lido is amazing. We love to swim whatever the weather. Lido staff are always friendly.
Hotel is amazing too.

4/10

Poor

20 Feb 2026

Abigail

The room felt dated and not clean. Beds are small and uncomfortable. The family rooms are in a really dated 'add on' to the main hotel. The walls are paper thin so we could hear the TV from neighbouring rooms. It would be nice if the pool had a window of time where the kids could use it especially as the 'family room' looks directly at it. I'm sure I read somewhere that was the case before booking, otherwise I wouldn't have booked. Why have any family rooms at all? Breakfast was basic.

Friends_and_family Family

4/10

Poor

19 Feb 2026

Mark

Check in and staff were excellent. Check out, whilst very pleasant, I wasn’t even asked about my stay.

In Room 14, there was only one set of towels provided despite there being two of us staying, so we had to request more. The duvet cover was torn at the corner, meaning the duvet was coming out, and the bedding had noticeable spotted stains. There was also a large gap under the door which let a significant amount of light in from the corridor, making the room very bright at night and resulting in an extremely poor night’s sleep.

The corridors leading to the room felt very tired and in need of maintenance, with paint peeling from doors and walls. Even the fire hose, which was so high up you probably couldn’t use it if you needed to anyway, was covered in thick dust, which didn’t give a great impression.

The shower was another let-down. The water pressure was extremely weak, making it difficult to rinse off properly. The shower head was positioned very low (or the bath unusually high), meaning I had to crouch to stand underneath it. The only positive here was the provision of Dove toiletries, which was a nice touch.

Breakfast was average at best. The hash browns were soggy, seemingly steamed rather than crisp due to the container they were kept in.

Overall, at £116 per night, this stay was extremely disappointing and certainly not worth the money.

6/10

Pleasant

18 Feb 2026

Louise

Staff extremely attentive. Mattress so bad first night we had to change rooms. Shower didn’t work. Hot water was so hot we had to run the bath and let it cool down! No availability at the spa although didn’t book as we arrived. Breakfast ok. Other room we had booked was tiny. It needs a Radisson overhaul desperately and cobwebs / dusting throughout needs to be better.

Friends_and_family Family

6/10

Pleasant

08 Feb 2026

David

The Garden Room with balcony was spacious, well-furnished and comfortable. Clean and well-presented. I was very disappointing with the cooked breakfast option, which is aomething I was looking forward to.

Friends_and_family Friends

10/10

Exceptional

29 Jan 2026

CATHERINE

The room was clean and warm only downside is why was there no bottled water in the room as for the past two years there has always been bottled water

Self

8/10

Excellent

26 Jan 2026

Donna

Great stay and staff. Wonderful setting.

Business_and_leisure Partner

8/10

Excellent

25 Jan 2026

Jane

Clean comfortable room. Courteous friendly staff.

Leisure Partner

2/10

Poor

23 Jan 2026

Chris

Awful place , one of the worst places ever , we stayed in the “Garden Rooms” filthy dirty hallways , I have never seen carpets like it , there is not a single upholstered surface in the entire hotel that is not stained in some way ,no dead locks on the doors which is very odd in the modern era , there is not a single positive in the entire hotel , everything is the room was dusty / dirty. Food in the restaurant was shocking , sent food back twice because it was cold , then they tried to charge me for it after I said I didn’t want anything, I saw Radisson hotels mentioned somewhere, they must of opted into a franchise to use their name as I can’t beleive anyone from the chain has ever inspected the hotel especially the garden room area, looks like a movie set for a 70’s horror movie ….

Leisure Family

10/10

Exceptional

21 Jan 2026

Lily

Staff were really helpful. Room clean and comfortable. Loved the thermal spring water swimming pool which was included in the cost of my stay.

Self

2/10

Poor

15 Jan 2026

Scott

Really disappointed when we checked in that the restaurant wasn’t open and we weren’t pre warned.
I was hosting and important client which embarrassing as we had to drive out to find somewhere to eat that evening.
Breakfast

8/10

Excellent

01 Jan 2026

Elaine

Room out the back overlooking the garden. Dated, cold and a bit shabby etc in the entrance. Rooms are good overall, bit shabby like the iron mark on carpet, not deep cleaned, bit dusty etc. teas/coffee/biscuits nice. Bathroom although clean was a bit shabby again, ie - hook on door, shower screen doesn’t fit, bath panel broken, ill-fitting toilet seat and watered-down hand soap. Bedlinen and towels spotless and beds comfy. Having a balcony with table is nice outside. Absolute bonus is the outdoor natural pool which is FREE for guests, loved our dip in 17.1 deg on New Years Day!

Leisure Friends

6/10

Pleasant

30 Dec 2025

Michael

Breakfast was ordinary - one central breakfast area but two breakfast rooms - very busy coming and going with tea, juice, cereal etc - a suggestion would be that they supply trays ? Coffee/Tea was help yourself - not served at the table - that didn’t help matters

Partner

6/10

Pleasant

30 Dec 2025

Chris

Room was pretty nice, service was ok.
The problem was the meals.
We went half board and was really disappointed. 4 out of only about 8 main meals were not available. We were told to book in for 7:45 as they finish serving at 8:30... But didn't realise how strict this was. The meals were tepid as if the chef had cooked and then left them, then after collecting the mains plates, we sat for nearly an hour without being offered a dessert menu or any other drinks, and didn't see a waiter again... it was like they just shut up shop and gone home at 8:30.
We were very disappointed with this.

Partner

10/10

Exceptional

21 Dec 2025

Ravish

Great service

10/10

Exceptional

21 Dec 2025

clare

We love this hotel. We stay several times a year. The lido is amazing. It is a beautiful swim and the lifeguards are so welcoming and friendly. The annexe rooms with balconies overlooking the pool are our favourite places to stay. Highly recommended 👌

Leisure Family

6/10

Pleasant

14 Dec 2025

Carole

Staff couldn’t do enough for you and food great, drinks reasonably priced.
However corridors and bedrooms need a lick of.paint and carpets need a good clean, bathroom tiles need grouting.

8/10

Excellent

04 Dec 2025

Angela

Nice room with car parking close

Leisure Friends

4/10

Poor

04 Dec 2025

Gary

Paid extra for a Superior Room, well if that was Superior then I wouldn’t want to see the others. Carpet was badly stained. The view out of the window was terrible. Spoke to receptionist who said that it was an old hotel so it is what it is. For £198 for one night it was vastly overpriced.

Partner

2/10

Poor

30 Nov 2025

Richard

Bed was really uncomfortable, there wasn’t any hot water for a shower in the morning. The hotel staff were not very helpful when we reported the problem.

Friends_and_family Friends

8/10

Excellent

25 Nov 2025

Stuart

Probably slightly let down by the imminent transition to new owners (due 7-DEC-25) although staff remain friendly and approachable.

Leisure Family

6/10

Pleasant

23 Nov 2025

Matthew

The staff were really friendly and welcoming. We enjoyed our meal in the restaurant, however the bed wasn’t very comfortable. The mattress needs to be softer and the pillows were rock solid. It’s a shame as it’s a lovely place.

Leisure Partner

6/10

Pleasant

16 Nov 2025

Aleisha

The service and staff were polite and very helpful but I like a bit of luxury when I stay away and this was far from it, I wish I’d booked like a travel lodge for half the price.

The bed was very small and myself, partner and other guests had a bad back in the morning. The shower was terrible, was slow when warm and my partner couldn’t even fully stand under it.

The hotel has a lot of character, so not a terrible stay. Staff go out their way to help you but food is also not of a 3/4 star standard. If you can get a good deal and not £160 like I paid for a night, may be worth the stay…just get ready to do some stretches in the morning if you’re over 30 😅

Leisure Partner

4/10

Poor

09 Nov 2025

Egis

Two generous starts. Our family room was very tiny. And it was not in the main hotel building that you see when you arrive. It was further around the block cheap looking add-on dated building. Only 2 beds and space to walk around the. For 4 people is is bad deal, considering price and location. Water in toiletries.

Friends_and_family Family

10/10

Exceptional

06 Nov 2025

Nazeera

Had a great stay, comfy beds, balcony view overlooking the geo thermal swimming pool was great. Helpful staff and spa was great. Good location to the local attractions. Enjoyed the stay and would definitely recommend.

Leisure Friends

2/10

Poor

02 Nov 2025

Lisa

Paid £178 through Expedia for a superior room after I’d rang the hotel and was quoted £220.
Positives: the hotel is in a lovely setting.
Cons: Filthy and very tired hotel. I have photographs but not sure if I can post them. Stains on the curtains, carpets, bedding, bed base was filthy even the lampshade was stained.
Arrived at 3, it was 10 degrees outside and the windows to the room were open which was fine but it was very cold and I was told the heating doesn’t come on til 4.30. Asked for a heater but took over an to arrive.
We didn’t go in the lido but tried the spa. This isn’t a spa! Changing room tatty, 4 loungers in a very small room, hot tub was more of a warm tub. sauna was freezing even after waiting the ten minutes I was advised and a steam room.
Breakfast - don’t bother. Fat splashed up the walls. Drips down the walls next to the table. Fruit all very old, wisened and soft. Glasses weren’t clean.
Couldn’t wait to get out. Staff very smiley but they need to open their eyes to the tatty, dirty surroundings. Definitely way over priced and needs a total refurb. The bed and bedding in our room needs to go straight to the tip, bedding had holes in and the pillows were very old. If I hadn’t had to stay to be near a sick relative I would have left within ten minutes of arriving.

Leisure Partner

8/10

Excellent

31 Oct 2025

Sharon

Rooms were very hot with heater pipes that were very hot and unable to turn off.
The spa facilities were extra charges including further extra charges again for hiring a dressing gown and slippers.
The staff were very helpful and friendly.
The hotel was in very good condition and very clean.
There was plenty of car parking space and the hotel was just a short 10 minute walk to the shops pubs and restaurants. The heights of Abraham cable cars and railway station were only a 15 to 20 minutes walk away.

Friends_and_family Friends

8/10

Excellent

26 Oct 2025

Elspeth

Helpful staff
Queries dealt with promptly
Appreciated use of the pool

Partner

8/10

Excellent

19 Oct 2025

Mary

hotel was very good, food excellent.
The only disapointment was the sauna
And steam room were out of action.

Leisure Partner

6/10

Pleasant

12 Oct 2025

Owen

Breakfast: asked for a decaf coffee, was only offered Nescafe instant sachets. You don't pay £18 or whatever for a hotel breakfast to get instant coffee just because you ask for decaf, and this has never happened at any other hotel or b&b I've ever been to. If someone asks for a decaf, you go and make them a proper one from a coffee machine or bring them a cafetiere of it to the table!

6/10

Pleasant

12 Oct 2025

CHRISTOPHER

We had a few issues which we passed to the manager. Small easy fixes that would greatly improve the experience.

Partner

8/10

Excellent

11 Oct 2025

Rushaun

I enjoyed the stay but there was a few things that were a concern. The backdoors that lead to the outside back car park were not locked at all and doors seems unstable. The rooms were very cosy and tidy but a few things could of been a bit cleaner. And there wasnt much staff around in terms of service.

A part from that i enjoyed the stay.

Leisure Self

8/10

Excellent

07 Oct 2025

Graham

Staff very friendly and good service, some of the area's need updating

10/10

Exceptional

05 Oct 2025

Michaela

Amazing place, especially pool. Didnt try the spa, will be going back

Leisure

10/10

Exceptional

22 Sep 2025

Miriam

It was a good experience though it wasbjust for a night. Walking distance to heights if Abraham and town centre. Staff are so friendly and respectful. Even met someone from our hometown which was a bonus.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Mike

Very clean room and excellent outdoor pool

10/10

Exceptional

19 Sep 2025

CATHERINE

Return Visit

As usual a fantastic welcome when i got to the New Bath.
I had one of the Balcony Rooms facing the pool, they have been redecorated to a high standard with an amazing shower.
The bar is now open to quite late which helps when you have been out late and fancy a night cap.
The food is lovely and nothing is too much for all the staff.

Self

8/10

Excellent

19 Sep 2025

Sara

Amazing place to stay. Lido was the reason that we came and were not disappointed. Donna in the Soa was great and very friendly. Only issue was the Spa condition. Sauna is falling apart. Broken wood and exposed nails. Needs a complete renovation as does the steam room which is also old and requires money spent to bring it up to standard

4/10

Poor

18 Sep 2025

Aaron

The embarrassing New Bath Spa Hotel

Did not reimburse me for their network error whilst booking
Unhelpful service
Dirty towels
Outdated rooms
Should not be called a spa
An embarrassment

Business

10/10

Exceptional

14 Sep 2025

Kerry

Be good if children 9 and over could use pool
Also shower bit slow getting hot

Friends_and_family Family

10/10

Exceptional

12 Sep 2025

Lynette

Absolutely lovely stay at New Bath Hotel. The staff were lovely very helpful. A bonus is the use of the lido. Very friendly and welcoming. I would definitely stay again.

Leisure Self

10/10

Exceptional

09 Sep 2025

Catherine

Over Night Stay

Bar service very good.
Had what i wanted in stock.
The room i had was newly decorated to a very high standard so much so i will be requesting that one again.
The morning staff as friendly as the evening staff which makes a real difference as i was treated like a person and not a number.

Self

10/10

Exceptional

25 Aug 2025

Hannia

Everything ok

8/10

Excellent

22 Aug 2025

Joanne

Great hotel, close walk into matlock bath. The Lido was amazing and was definitely a highlight.
Breakfast was good, staff were friendly. A lovely stay.

Leisure Friends

10/10

Exceptional

22 Aug 2025

Wendy

Single stay.

Starting here on my own as a single woman I felt safe. My room, bathroom and the communal facilities were really clean, although there were signs of wear in a couple of places, for example the bed base. I was in the original hotel, where the building itself could do with some attention in places (window ledges, etc) which I hope they attend to because it's a beautiful building in a wonderful location. It's easy to get to on the edge of Matlock Bath and has plenty of parking.
The pool is *amazing*, and I would definitely go back just to use that again.

Self

6/10

Pleasant

19 Aug 2025

Rosie

Area and main hotel it’s self was beautiful but when got there we didn’t actually get a room in the hotel, we was in a building round the back which was definitely not at nice and very run down, had a completely ripped duvet with a cover that didn’t fit and very hard pillows!! they were in the middle of doing it al up so maybe in time will hopefully be just at nice, overall staff and food was nice and great to be close to all the local attractions

Leisure Family_with_children

8/10

Excellent

10 Aug 2025

Fiona

Lovely old hotel and lido

A beautiful old hotel, just outside of the town.
The staff were superb, really friendly and helpful.
The lido and gardens are a treat.
They're in the process of refurbishment, the main building, reception, dining area are lovely. Bathroom in Annex room looked brand new, some of the furniture a little tired as was the outside of this area.
It'll be stunning once everything is finished.

Partner

10/10

Exceptional

10 Aug 2025

Jason

Great place to stay when visiting Matlock Bath

Nice place. We had a lovely time.
The location is great and there is plenty of free parking.

Friends_and_family Family

2/10

Poor

09 Aug 2025

Dawn

DO NOT STAY HERE IF YOU WANT LUXURY!!!
The Annex building is shocking. It’s a building site with stained carpets and furniture, disrepair, mold and rust everywhere.
It is advertised as a luxury hotel perfect for relaxation……I had building work going on under my room for my 2 day stay. The towels were also dirty.
I have written to the hotel but they haven’t bothered to reply. It is shocking!

Leisure Family

10/10

Exceptional

07 Aug 2025

John

Great stay!

Great hotel, specious family room with a balcony and a short to the centre of Matlock Bath.

Friends_and_family Family

2/10

Poor

31 Jul 2025

Caroline

If you can afford to stop somewhere else then please do. I think it’s on par with a uni dorm or a prison cell

10/10

Exceptional

24 Jul 2025

Gregory

The hotel is in close proximity to a famous UNESCO site (industrial revolution), also suitably placed for touring the wonderful Peak District.

Leisure Partner

6/10

Pleasant

24 Jul 2025

Amanda

rubbish shower and windows which don’t close

Upon arrival to our room the sash windows were wide open, we tried to close them to leave them open about an inch and they were screwed so unable to close them, this meant that early on sunday morning there was a lot of noise from the people queuing to get in the outdoor pool.
also the shower in the room had no pressure whatsoever so it was freezing cold and dribbled hot water.
The bed was comfy although it was quite small. Tea and coffee facilities were good in the room.
The room was quiet all night til the morning queues

Partner

8/10

Excellent

24 Jul 2025

Zoe

Wonderful stay

Friends_and_family Friends

4/10

Poor

22 Jul 2025

Philip

long way to go to get standards up

recently taken over Breakfast was a joke insufficient food only one waiter who tried to do his best

Partner

10/10

Exceptional

20 Jul 2025

Mark

Great spot

I think the hotel offers exceptional value for money. Staff were very helpful

Friends_and_family Family

4/10

Poor

19 Jul 2025

Julie

Birthday treat

This is a all mouth hotel dirty down side of shower screen small room with no air con or. Fan boiling hot inside the room the only nice thing was the outdoor swimming pool

Partner

8/10

Excellent

17 Jul 2025

Amanda

Great room in the annex, small balcony overlooking beautiful pool. Room comfortable and clean. Could do with more sockets as none near mirrors which is an issue for us ladies! Pool is fab, staff were outstanding (dont forget your swimming hat!! They have plenty to borrow)
Breakfast was ok, decent, not a huge choice but nice, again staff were lovely, polite and helpful. Would recommend.

Friends_and_family Friends

8/10

Excellent

16 Jul 2025

Elizabeth

Everything in the rooms was very clean. Some upgrading work still ongoing to the outside of the annexe building but not disruptive. Staff were excellent and always very helpful. Breakfasts were good and well managed. Restaurant was good but menu perhaps a little more limited than I might have expected.

Friends_and_family Family

10/10

Exceptional

15 Jul 2025

John

Detailed clean

Excellent stay and great location. Just needs a detailed clean. Towel had a couple of marks on. Stain down the side of the bed frame.

Partner

8/10

Excellent

14 Jul 2025

Claire

Parking is on site and very close to the hotel front. Easy and quick check-in. Large open lobby. Staff were polite and helpful. Found the room easily. Quite spacious and very clean. Tea and coffee making facilities were fully stocked. TV was in full working order. Comfy bed and clean bedding. Plenty hanging space for clothes. Bathroom was very clean and modern. Shampoo, conditioner and shower gel were available to use. Only stayed one night, but would stay again. Didn't have the breakfast and didn't eat in the restaurant, as we ate out in town.

Leisure Partner