Makeney Hall

10/10

Exceptional

10 Mar 2026

Dean

I stayed for one night on business. I was looking for somewhere just off the A38 and this was perfect. I was upgraded to a lovely huge room with views over the valley.

Staff were incredibly warm and helpful. My meal was excellent in fact one of the best I’ve had in a while.

The grounds are stunning. I wish I’d had my binoculars as the huge tree next to my room was alive with birds.

I’d definitely return.

Self

10/10

Exceptional

09 Mar 2026

Paula

Excellent stay here for a ball. Fab room, lovely food and great service. Would definitely stay again.

Partner

10/10

Exceptional

09 Feb 2026

Sara

Clean, all amenities and friendly staff 👌

Leisure Family_with_children

8/10

Excellent

08 Feb 2026

Michael

Lovely hotel reception and room (couldn't stay for restaurant)
Had great difficulty parking car outside Hotel before being told about larger offshoot parking behind us.
Discussed to ask for walk in shower next time we book. Will definitely come again.

Friends_and_family Friends

10/10

Exceptional

30 Jan 2026

Lori

Yes all very good

Partner

10/10

Exceptional

25 Jan 2026

Jayne

the room was amazing, the bed was so comfy, I slept like a baby, the staff were very friendly and helpful and the food was fantastic

Leisure Family

10/10

Exceptional

27 Oct 2025

Haiyan

This is a manor-style hotel with a very British feel. The surroundings are absolutely beautiful. The room was clean, and the staff were very friendly.

Leisure Family

4/10

Poor

27 Oct 2025

david

Room was not serviceable. Bathroom had no heating or towel rail…extremely cold, could not dry towels, wet in the morning . Bathroom floor tiles were lose, raised in the area of the wash basin, hazardous. Heater, only one electric in the room, did not stay on in the day, we were out in day, didnt return till late, bed and room very cold.
Did complain on day one, no alternative accommodation available….due to booking on line. Have requested a partial refund.

Leisure Partner

8/10

Excellent

18 Oct 2025

Zahara

Clean room, bathroom could do with modernising, lovely Rituals toiletries, breakfast was ok but limited on weekends

Friends_and_family Friends

10/10

Exceptional

06 Oct 2025

Rupert

Lovely location. Lovely staff and a very comfortable room

Partner

10/10

Exceptional

18 Sep 2025

Jonathan

Great value for money

Wonderful stay would highly recommend it will be back.

Business

6/10

Pleasant

25 Aug 2025

Verified traveler

Great staff, Okay Stay

The room was a very good size and clean, with refreshments available. The lighting in the room, however, was very low and not ideal for getting ready to use the main mirror in the bedroom. The noise from the family staying in the room above was clearly heard throughout the night, each time the children ran and the adults walked across their room. The floorboards creaking was very noticeable and meant we did not get much sleep. The morning breakfast was okay, but did not offer much as vegan options, and the coffee machine was not working. The staff at reception were very helpful, polite and welcoming.

Partner

6/10

Pleasant

20 Aug 2025

Didier

The hotel was in a good location to where I would need to be to

10/10

Exceptional

22 Jul 2025

Elaine

Birthday break!

My husband and I came here for an overnight stay to celebrate my birthday.
We were greeted by Fiona the receptionist who was so welcoming and very friendly.
She was so helpful and nothing was too much trouble in asking for anything.

We loved our room which was spacious, clean and very cozy!
We both had a good nights sleep too.

We are both vegan and had a lovely vegan breakfast that was hot, fresh and delicious!
Service was friendly and quick too.
Thank you so much to the lovely lady who served us.

Overall we both enjoyed our stay at this lovely hotel.
Thanks so much to all the staff who dealt with us.

Partner

10/10

Exceptional

30 Jun 2025

Johnny

Thank you for a pleasant hospitality!

Business Friends

8/10

Excellent

28 Jun 2025

Paul

Character hotel

We live be a characterful hotel and this has plenty. The grounds were fabulous and immaculately maintained. The room we had was tired, curtains worn out, bathroom dated (1980s champagne suite) and shower and tiling poor. The wild flowers growing through the fire exit door made us laugh. Bar and restaurant excellent.

Partner

10/10

Exceptional

22 Jun 2025

Mark

Beautiful hotel and friendly staff that couldn’t do enough for you.

Partner

6/10

Pleasant

22 Jun 2025

Sarah

This could be a lovely hotel, but it’s very dated and feels like it’s not loved. Staff all seem very unsure of what they are doing. Not worth what we paid.

Partner

10/10

Exceptional

18 Jun 2025

Sally

Wedding garden could do with a tidy up, but its a lovely place to stay I'll be back .

Leisure Partner

8/10

Excellent

17 Jun 2025

jo

Gardens and building Lovely
Could do with fan in room as unable to open window as sash cord broken
Tv had linited channels as most weren't working
Not able to order food in the evening in restaurant on a monday
Cocktails £12 but it would have been helpful if there was a description on the menu of what each cocktail consisted of, rather than have to ask what each one was

Leisure Partner

8/10

Excellent

02 Jun 2025

Ken

the building whilst quite old is also a little tired in some areas and could do with an element of refurbishment. The building is a beautiful hall in even more beautiful setting. The staff were absolutely wonderful and could not have been bettered, So friendly and helpful. Even the two weddings the hotel were catering during our stay did in no way interfere with our long weekend. We had a great time and we already know we will be booking again.

Partner

8/10

Excellent

30 May 2025

Kay

Makeney Hall was an ok place to stay. It was a long way from great but equally had some very good points. The staff were all helpful and friendly and on arrival I was given an upgrade which was a brilliant surprise, and very much appreciated indeed! The room was large and comfortable, bed comfy but pillows were really hard and not great at all. Weak shower flow and toilet wasn't very clean (stained quite a bit brown, I wouldn't let my toilet at home get like that...). The hotel is really very tired and crying out for some TLC; painting, decor etc. It's a real shame as the building is lovely and is steeped in local history. The gardens are beautiful and a lot tidier than the house! Food is ok but the full English breakfast is fantastic, one of the best for sure which I highly recommend! So all in all, sadly a few negatives but also some good positives too. If I returned I would definitely take my own pillow! Belper is a super place to visit, right on the edge of the peaks with some stunning countryside and lots to do.

Self

6/10

Pleasant

11 May 2025

Karen

Unfortunately our room was above the function room and there was a wedding on. The dico was very loud so we couldn't think about sleeping until after midnight when the disco finished!
The shower was very poor as you had to hold the attachment in your hand. I couldn't use it as there were no grab handles or slip mat! The bed was far too soft for our liking .... you could feel the springs!
We arrived at breakfast half an hour before service finished so fried eggs were solid and they had totally run out of butter!
On the positive side. The rooms were very spacious in the main building. We were also able to check in at midday rather than 3pm as we had arrived early to park the car and go to a different venue for a wedding!
Apart from the solid eggs and lack of butter the breakfast was good.

Partner

10/10

Exceptional

06 May 2025

Sylvia

The grounds are beautiful. Food top notch. Best scrambled eggs ever rooms nice and clean. I wish I had another day here to poke around and explore properly

Leisure Family_with_children

10/10

Exceptional

30 Apr 2025

Elaine

Great thanks

6/10

Pleasant

13 Apr 2025

Joanne

The hotel is lovely, it was a country estate in the past and the setting is very beautiful, with views of the countryside and the weirs of the river derwent. In grounds of the hotel there was an area, quite close to the hotel where old fridges, furniture and rubbish had been dumped partially hidden by trees. Which was very disappointing. The room were given was a disabled room. When the shower was running , the drain sounded like a duck was trapped in the drain and the sink was very small and low to the ground and so and made shaving tricky. We could hear people moving around upstairs and the floor creaked especially when the guests engaged in bedroom gymnastics. Saying that we enjoyed our stay but would be careful when booking a room if we stayed again

Leisure Family

2/10

Poor

22 Mar 2025

Rosanna

Disappointing

Location and grounds were very nice but interior a real let down. Bed was extremely springy and uncomfortable, the worst I have ever experienced. Room itself was not great overall.

Business

2/10

Poor

09 Mar 2025

Aaron

Completely unacceptable

The room was separated from the neighbouring room by a internal anointing door and you could hear every word that the neighbours were saying and they were not quite, we paid extra for a king size bed but we were given two single beds pushed together and one was at least 3 inches higher than the other as shown in pictures. The room was like something out of a 70 time warp and it was not clean the carpet was dirty the staff were nice but it in no way made up for its shortcomings.

Partner

10/10

Exceptional

04 Mar 2025

Samantha

Very lovely enclosed courtyard and parking area that was safe for dogs - lovely staff and facilities. Could offer dog food perhaps as some pubs do now!! (dog friendly sausage & mash for example)

Leisure Pet

8/10

Excellent

03 Mar 2025

Karan

Happy Place

We have been staying at the hotel for the past 15 years. We also recommend it to family and friends. We love the location and the appearance and lovely grounds. We hardly spent any time in the hotel on this occasion. Our room was lovely and spacious. The bathroom is looking tired but it is very clean. Breakfast was lovely, and ordered from the table. We feel that the hotel and Makeney is our \"happy place\". Overall, a lovely stay and we'll definitely be back. Thank you

Partner

8/10

Excellent

25 Feb 2025

Nerina

Beautiful hotel, in beautiful grounds. Second time we have stayed here & the experience was just as lovely as the first time. Fabulous food in the restaurant.
Please go visit the quirky little pub at the top of the hill too! Fantastic ❤️

Partner

10/10

Exceptional

16 Feb 2025

mark

Room was a little dated. But nice

Leisure Partner

4/10

Poor

10 Feb 2025

Ricky

Not good

Very out dated didn’t stay the night cold room

Partner

10/10

Exceptional

10 Feb 2025

Martin

I stayed for 1 night in February, Very glad I found this hotel. The location, though tucked away, is peaceful and beautiful. I had an very nice room for a bargain price. The restaurant was excellent. The staff were very friendly and helpful.

10/10

Exceptional

09 Feb 2025

Kenneth

Absolutely fantastic place to stay, very helpful staff and moved us straight away when we had a minor issue with our original room. They went above expectations, will definitely be staying again

Partner

8/10

Excellent

29 Jan 2025

Richard

The room was reasonably priced and adequate
The dinner served in the bar (as we had a dog) was beyond expectations it was so good and the service excellent

Leisure Pet

8/10

Excellent

04 Jan 2025

Jake

Loved the grounds and the surroundings of the hall and was brilliant that we could bring our dog with us (£10 supplement). Comfy bed very warm and cosy bedroom. Very good value and tasty 3 course meal.... But a very cold bathroom with no heating facilities and no toiletries provided (no hand soap/shower gel). But overall a good hotel. Would stay again.

Leisure

6/10

Pleasant

03 Jan 2025

karen

Good service

The courtyard rooms are not so good but the service is good. Bed extremely comfy and when I raised an issue itvwas dealt with really well. Staff at dinner were excellent and dinner was very good value and delicious.

Partner

6/10

Pleasant

18 Nov 2024

Charlotte

It was a one off experience

There is extensive parking which is a benefit. The first impression when walking into the lovely building is of an unloved and uncared for property. There clearly has been a lot of thought put into the decor in the hotel's past however scuffed and chipped paint on the doors and old *fashioned unmatching carpets add to the sinking feeling. The bedroom furniture is out of date and tired. The bathroom well at least it was clean however the tiles and fittings are so outdated and tired looking with the grout in the shower/bath being moldy. Nobody wants a corner bath from the 1980's in peach.

Going into the restaurant you have a small bar with tired and ripped flooring behind it - not great when in an area where food/drink is being transported and you require highest hygiene standards.

Service - slack and non attentive. Food quality - started off really well with a nicely presented starter which was tasty main course was OK. However a request for sauces and vinegar resulted in me having to go to the bar and asking for it as there was nobody present in the restaurant. The result of my request was a plastic bottle of vinegar and a plastic bottle of ketchup.

I did not have breakfast at an additional cost of £15 my expectations following the experience to hand would not have been met.

The expectations for the price of the stay were not met. The lack of uniform and formality within the venue does not meet the expectations of paying the price of an upgraded room.

Business

6/10

Pleasant

15 Nov 2024

Susan

First room I checked into seemed cold and damp and there was a constant noise of the cistern running
Quickly changed to another room thus one was cold and took a good few hours to warm up I left the heater on all night.
Cleaners came twice to clean my room at 10am and at 10.49am check out is 11am
Food lovely and well presented.
Staff friendly lovely old building

10/10

Exceptional

30 Oct 2024

Phillip

Would definitely stay agen room was big and clean

Leisure Partner

10/10

Exceptional

30 Oct 2024

Jane

A delightful and relaxing place to stay

Our room was wonderful - spacious, immaculately clean, beautifully furnished and with wonderful views from the windows, out across the surrounding countryside. The breakfast was first rate, and really set us up for a day of adventure in the local area. We loved our visit to Makeney Hall and will definitely be back for another stay in a few months.

Partner

10/10

Exceptional

16 Oct 2024

Dan

Dimond

Beautiful hotel, friendly staff.

Great location.

Business

6/10

Pleasant

13 Oct 2024

Verified traveler

Lovely people, building needs some attention.

Really, really lovely people working there, and the exterior of the building and it’s surrounds are beautiful. Inside, away from the main areas, the hotel itself is very tired looking and in need of attention. Bedroom was a little shabby and the bathroom was very, very dated indeed.

Breakfast wasn’t the greatest, but actually not as over priced as many hotels can be.

Self

10/10

Exceptional

15 Sep 2024

Graham

Family weekend

Family weekend away

Friends_and_family Family

10/10

Exceptional

01 Sep 2024

Thomas

I have stayed at Makeney Hall five times now which says a lot. This time I was with my dog and also a friend. I booked two rooms which Expedia said were, \"in the courtyard (briliant) pet friendly and on the ground floor\". Upon arrival, I was told that both rooms were on the first floor. I explained what Expedia said and reception fixed it so my friend would be on the first floor and me and my dog couldl be on the ground floor. Due to this, despited being told that the room would be ready after three, me and my dog's room ended up being ready around 5 p.m.
For us, it was fine but other travellers might have been upset. Also, after enquiring from reception the time for breakfast, we were told that it would be from 7 a.m. as the next day was Monday. We arrived at around 7.40 to be told that as it was a bank holiday it would be starting at 8. Again, not the end of the world but we are reasonable people and some aren't. We had to eat in the beautiful drawing room which is a fair way from the non friendly restaurant. If I had been travelling alone, this would have been a problem. Also, the drawing room was not set up for our breakfast and so I had to strip a table in the restaurant of napkin, knives and forks. Again, bot the end of the world but I thinik that it can make pet owners a bit ostracized. I still love Makeney Hall and will stay again. This is constructive criticism, only I will always recommend this fabulous hotel.

Leisure Pet

10/10

Exceptional

26 Aug 2024

Joanne

A lovely stay with our dog. Beautiful grounds. Staff were great.

Leisure Pet

10/10

Exceptional

25 Aug 2024

alan

Lovely building and lots of areas nicely looked after but acommadation areas in courtyard area could do with lick of paint to keep it fresh breakfast is help self good choose if foods and nice thick bacon staff realy nice and helpful would i stay again yes i would

Leisure Pet

6/10

Pleasant

20 Aug 2024

Michelle

It was fine, toilet not not great, shower sounded like there were ducks in there and no tv remote, reception didn’t answer to assist

Partner

8/10

Excellent

12 Aug 2024

Deborah

Lovely place and would go back

Only had a 1 night stay for a local event. Lovely place to stay in private grounds. The building was very nice although the room in the courtyard was slightly dated and basic but clean and comfortable. We took our dog with us and had an evening meal with friends (8 of us) and they gave us our own private room (a meeting room) which was great and perfect for all of us. Bar staff was very helpful and efficient. Would definitely go back if in the area again.

Partner

2/10

Poor

11 Aug 2024

Allan

We stayed in Court Yard. Very tired area noises guests late night dogs barking constantly. Worst hotel ever stayed in. Reception not bothered

Partner

4/10

Poor

23 Jul 2024

Derek

Coffe facilities poor, breakfast minimal, room dirty cobwebs, dust and sink hole was full of dirty gum, chair in bathroom rusty, cobwebs, upstairs up at 6 and loud creaking floors with loud bathroom water most the morning.

Family

4/10

Poor

18 Jul 2024

Glen

was not told a wedding reception was taking place! had to move rooms as noise was awful

Business Self

6/10

Pleasant

29 Jun 2024

Elaine

No handrail to hang bath towels, bed didn't feel clean (duvet). Toiletries and refreshment for one person, even though it was a twin room. Room very basic for the price.

Leisure Family

10/10

Exceptional

27 Jun 2024

Alan

Polite and friendly staff. Cleanliness was obviously a priority. The hotel proved a wonderful centre for the places we had planned to visit and a great place to return to to rest. The meals we ordered were splendid and the breakfast choices were splendid.

Partner

8/10

Excellent

29 May 2024

Caroline

Beautiful surroundings and friendly staff.

Leisure Friends

8/10

Excellent

05 May 2024

Richard

Friendly, helpful staff. Beautiful old house and grounds. Didn’t eat there so can’t comment on the food. En suite needs an upgrade.

2/10

Poor

02 May 2024

Joanne

Fawlty towers in belper

All I can say is they are very good at photo shop, the pictures on all booking sights are misleading, if your expecting an exutive room be in for a surprise, a small dank room that smelt of mothballs, the decor hasn't been updated since the great war, a bed so small and hard even one of the seven dwarfs would struggle to sleep in it, you would get a better night's sleep on a park bench using a pigeon as a pillow and using the Sunday times as the quilt, the beds were 2 singles pushed together and a nylon sheet on top, upon inspection one off the mattresses was soiled, slept on only one single bed, I tried to complain but the manager was harder to find than Lord Lucan, the hotel room electrical appliances and lamps safety inspections were years out of date, so if your looking for a soviet era Moscow hotel experience in the beautiful Derbyshire country side, come visit the USSR Fawlty towers in belper, avoid at all costs!!! Only positive was the exit road and the views

Partner

10/10

Exceptional

28 Apr 2024

Helen

It was very nice and the grounds were great

Leisure Partner

8/10

Excellent

17 Apr 2024

Matt

Not to bad

Not great. Not bad. Average. Could be better

Partner

2/10

Poor

14 Apr 2024

Verified traveler

Hotel is insanely hot

8/10

Excellent

07 Apr 2024

Sarah

Just come back from a lovely weekend at the Makeney Hall hotel, overall I would rate it 8/10. Hotel clean and tidy, staff went the extra mile, bar area lovey - drinks and food Was amazing - not at all pricey! We stayed in the courthouse area - bit noisy - rooms very close together, bed was a bit to hard and woke to a dog barking in the next room - that was the only thing that let the visit down. Looking forward to re visiting this hotel :)

Leisure Partner

8/10

Excellent

05 Apr 2024

Jason

Reasonably priced nice Hotel

Nice little find very reasonable nice room
Lovely food nice staff .
Carpark quite noisy people in and out at all times and £15 for breakfast in my opinion is well over priced ,should be £10 max .Other than that nice Hotel .

Business

10/10

Exceptional

02 Apr 2024

Christopher

What a great place to stay

A magnificent building with period furniture
Excellent quick check in.
Lifts available.
Lovely 7 acres grounds
Worth exploring
Lovely restaurant and the prices are reasonable food lovely.

Partner

10/10

Exceptional

31 Mar 2024

Ian

Comfortable and friendly, certainly be staying again at some point

Self

6/10

Pleasant

28 Mar 2024

Verified traveler

All mostly fine, although only having bath in the room with no means of attaching the shower head to the wall was less than ideal.

Business

4/10

Poor

28 Mar 2024

Robin

Lovely location but ...

The location is lovely but it's a old, tired, worn out hotel in much need of renovation - the sash window was broken so wouldn't stay open, the toilet seat broken, thread-bare carpets, the shower was a trickle and the taps broken. Admittedly the room was cheap, but it wasn't great.

Partner

8/10

Excellent

25 Mar 2024

John

Great decor in my room- double with single occupancy- and very comfortable bed.
Really liked the sense of history around the place. Usually stay in a Premier Inn when I come to the area- can’t see that I will go back there after this stay at Makeney.

Leisure Self

10/10

Exceptional

19 Mar 2024

Dean

One night business stop over.

Was only there for 1 night before heading off to Cornwall very early. No problems at all, staff were friendly and welcoming and the room exactly what I needed. Highly recommended!!

Business

8/10

Excellent

18 Mar 2024

Sarah

Great value

Room was lovely and comfortable with everything you'd need, couple of loose tiles on the bathroom but otherwise room was great.
My only criticism would be the limited menu-what I had was nice but v.little choice and there wasn't a low-fat menu choice.

Business

10/10

Exceptional

13 Mar 2024

Gareth

I couldn't have asked for more from my one-night stay. The location of Makeney Hall was perfect for my needs, with errands to run nearby over a couple of days plus a football match in Derby on the night, so it was nice and accessible. The room was clean and comfortable, quiet too, all the staff I spoke to while I was there were friendly and helpful.

Leisure Self

10/10

Exceptional

06 Feb 2024

Richard

Clean, friendly staff.
Nice local pubs in area.

Leisure Partner

8/10

Excellent

27 Jan 2024

Victoria

Lovely large room with a great view. Breakfast was very disappointing…mushrooms hardly cooked anemic and general quality and lack of availability spoilt our morning. We expected better given its an extra cost. Would definitely stay again as hotel is gorgeous but would be good if the hotel can improve its breakfast service. Thanks

Partner

6/10

Pleasant

19 Jan 2024

David

A lovely Hotel, only comment is that is quite large and obviously expensive to heat so was cold. The Room did have an additional blow heater but the Restaurant and Bar needs to be warmer in cold weather

Business

10/10

Exceptional

10 Dec 2023

Poppy

Really lovely hotel and nice staff.

Leisure Partner

10/10

Exceptional

09 Dec 2023

Steve

.

Business_and_leisure Family

8/10

Excellent

07 Nov 2023

Raymond

Lots of character

This is a lovely building with many original features, set in beautiful and well-kept grounds.
I just found the room a little small, the taps in the bathroom, very annoying and the fan noisy.
Breakfast was also disappointing.

Business

10/10

Exceptional

03 Nov 2023

Graham

Excellent hotel comfortable room after free upgrade to junior suite. Breakfast very good. Only downside was low water pressure in shower and poor Wi-Fi.

Leisure

8/10

Excellent

08 Oct 2023

paul

Nice hotel in a great location, lovely grounds

Leisure Family_with_children

10/10

Exceptional

05 Oct 2023

Steven

Nice friendly hotel

Very clean and comfortable, as I arrived late and left early I didn’t get to see the grounds or sample the food, I would have happily stayed longer if I could

Business

10/10

Exceptional

20 Sep 2023

Sian

Beautiful grounds

Beautiful grounds, well maintained building with traditional yet modern feel
Great value

Friends_and_family Family

10/10

Exceptional

18 Sep 2023

Helen

Beautiful grounds

Beautiful grounds and features
Rooms clean and modern yet traditional

Friends_and_family Family

8/10

Excellent

16 Sep 2023

Mark

Great building with lots of interesting features and fantastic grounds

Leisure Family_with_children

6/10

Pleasant

15 Sep 2023

Carol

Excellent shower in room, quiet, comfortable, easy access to great local pub

Leisure Family

6/10

Pleasant

07 Aug 2023

Victoria

Disappointing visit!

The hotel itself is nice; our welcome by Reception staff was good, and check-in was quick and easy.

We booked an Executive Twin Room. The bedroom was nicely decorated, however the bathroom was in need of an update as well as a thorough clean! Blue liquid was on the back of the bathroom door and across the back of the bath, and dust had gathered on the back of the door, clearly visible when it was closed. There were cobwebs and a dead spider above the shower too.

The mattresses were pretty hard and the pillows could have been better quality, and a nice touch would have been to provide dressing gowns in the closet.

The service in the bar was pretty bad too - I tried three times on my first visit to the bar to locate somebody to serve us, eventually going to Reception, and then was completely ignored for 4-5 minutes on the second visit by staff working in the restaurant until I had to go inside and ask if anyone was serving. All in all a pretty disappointing visit, especially for a hotel that is not inexpensive!

Friends_and_family Family

10/10

Exceptional

31 Jul 2023

David

Good value for money

Last minute booking. Good value for money. No breakfast taken

Partner

2/10

Poor

28 Jul 2023

Lucy

I booked the wrong day due to my dyslexia and I made the staff aware. They made no effort to assist me to change it so I paid over £100 to not stay in a hotel. I love being disabled in the UK it's the best

Business Self

8/10

Excellent

25 Jul 2023

Peter

Comfortable property and good value rooms in a nice setting. Friendly staff. Would say some of the furniture and fittings a little bit tired, but well maintained and spotlessly clean. No issues and would stay again.

Business Self

8/10

Excellent

24 Jul 2023

Steve

Lovely views.

Leisure Partner

4/10

Poor

23 Jul 2023

Angela

Outside hotel walking around the grounds couldn’t fault it
Room we had very disappointing

Leisure Partner

6/10

Pleasant

15 Jul 2023

Ian

Overall ok, food good. No WiFi in room, shower feeble, bed ok but not that comfortable.

Leisure Self

6/10

Pleasant

01 Jul 2023

Terry

Lovely situation, but very restricted access to gardens.
Staff very friendly.
Very restricted menu and pricey.

Leisure Partner

10/10

Exceptional

26 Jun 2023

Steve

This was our second stay at Makeney. Well maintained, beautiful Hotel set in incredible, picturesque grounds. Staff were friendly and efficient and the food was excellent. Great value all round.

Leisure Partner

10/10

Exceptional

01 Jun 2023

Debbie

Beautiful

Leisure

10/10

Exceptional

29 May 2023

Christine

Absolutely loved our stay, fantastic room, great food, we'll definitely be back again very soon. Many thanks for making our stay so enjoyable! 😊

Leisure Family

8/10

Excellent

07 May 2023

Verified traveler

Overall ok but needs to be cleaner

On the whole it was a nice easy stay however the cleanliness and condition of the room was very poor. In general the rooms was dirty and the sides very dirty, the glasses were dirty, there was no hand soap and the shower seriously needed to be replaced or at the very least regrouted, it was not pleasant. For the price it was ok but i do not think i would return.

Self

6/10

Pleasant

18 Mar 2023

Philip

No

Leisure Partner

6/10

Pleasant

16 Feb 2023

Sarah

Disappointment hall

It was satisfactory. Did not feel any ‘love’ or positive vibes. Receptionists lovely on first day. Second day one was a bit job’s worth. I asked if we could stay an extra night as we were visiting my mum at nursing home in Holbrook and thought we might like to stay on. I asked if there was anything she could do on the rate but said there wasn’t and that her manager wasn’t around. As a result we decided to leave it but the hotel lost out on business as the room was available. The fact that there was no wriggle room on price or desire to ask was a little surprising - particularly as we might become ‘regulars’ at the hotel as we are a big family.
I then asked the same person if we could have an afternoon tea there for my mum on a Saturday with whole family. I was told ‘we don’t do afternoon teas on a Saturday’ and that I should email the events coordinator, and rattled off an email address. We have decided not to ask your hotel to host a tea for my 98 year old mum as you obviously don’t need the business and everything seemed like a huge effort.

Friends_and_family Family

6/10

Pleasant

14 Jan 2023

Duncan

We were really disappointed when we arrived. I had booked the hotel to coincide with the murder mystery event for my wife’s special birthday. I had booked an executive room (40) but when we got inside there were hairs in the bath, mould around it and mould on the bathroom ceiling around the fan area, which despite indications that it was, clearly wasn’t working properly. There was dirt a scuffs on the paintwork and several large cracks in the wall which had been filled but no painted over. There was a lot of dust on the surfaces in the room and the house keeping left a lot to be desired and i didn’t feel that the room warranted it’s executive status.
Clearly not the experience we wanted for the weekend so I complained and we were moved, and upgraded, to a suite (6) What a difference. The room was much nicer as you would expect, freshly decorated and looking good, on the surface. The house keeping still left a lot to be desired. There was a large black hair in the drawer, discarded capsules and other rubbish in one of the bed side drawers and a unused tablet in the other - clearly a health hazard. In addition the toilet seat was the wrong size and was loose. I have photos of the items in room 6 if you want to see them.
All that said we had a great murder mystery evening which could have been so much better as mentioned above.

Leisure Family

10/10

Exceptional

29 Dec 2022

Elaine

Staff very friendly hotel beautiful and very interesting would definitely return

Leisure Partner